Related
I have a T mobile branded Touch Pro 2
and the screen won't turn on. I can receive phone calls and talk on the phone using my wired headset to answer the phone
But that defeats the whole purpose of having a phone when i can't send texts or even make phone calls.
Its flashed with the Energy Rom Cookie June8 ROM
Anyways my question is When i turn it back in for a warranty exchange
, THey are mailing me a new phone and i have to ship the old one back
Do i have to flash the phone back to its stock ROM?
Thanks
:]
Yea you definetly need to flash it with the stock rom.
If you don't they will either charge you for the device for original price or make you send the warranty device back and let you keep the device that is defective/void your warranty for that device.
Don't forget to undo hardspl.
Hmmm how would i come about doing this?
I have not yet seen the stock rom on the the XDA forums and i don't know how to undo Hard SPL
Please lend me a hand
Thanks :]
Near the bottom of Post #2, there are instruction on what to do for warranty returns.
http://forum.xda-developers.com/showthread.php?t=550131
You absolutely need to flash back to stock ROM and radio, and restore SPL. First thing they do is start the bootloader and see right on there that you have HardSPLed. Then your warranty will be void, and they will charge you full price for the new phone or repair.
I ran into a bit of a problem.
Since the screen won't turn on. even at the loading screen. will they even find out?
Koomoo said:
I ran into a bit of a problem.
Since the screen won't turn on. even at the loading screen. will they even find out?
Click to expand...
Click to collapse
Presumably they will fix the screen, at which time they will notice the flashed ROM.
HMm i flashed in the stock rom provided above *thanks*
But when i try to UNDO the HARD SPL it gives me a 202 Connection Error.
ANy ideaS?
I don't know where (TMobile's a German company) you are but in the EU ALL electrical equipment sold has to, BY LAW, come with a 2yr manufacturers warranty. Within that 2yr period the manufacturer has to PROVE that what you have done has damaged the equipment. I'd say that's pretty mmuch impossible to do with unless you're doing something fairly extreme such as overclocking
K never mind Got the screen to work and surprisingly its still working since i've reflashed with the stock rom. Interesting........
UNDO hard SPL Completed.
Screen still does not turn on after it has been put to sleep.
=[
I've read quite a few threads about Desires rebooting on their own, and people having to send their phones to service because of defective motherboards.
My Desire's symptoms are a bit different: Every now and then it gets stuck while I leave it charging (while not using it). It doesn't react to any buttons, and the only way to get it going again is to take the battery out and in again.
What do you think, is it the same fault.... defective motherboard??
If I do have to send it for service, there's another problem: I need to get the Desire back to stock condition (so the service will be done under warranty).
Could you please help me with the procedure?
My phone is currently rooted, s-off'd, I've also flashed a new custom ROM and kernel.
I bought my phone here in Finland and it's non-branded one. Sadly I didn't backup my stock ROM before I flashed the first custom one, so I'm not sure which stock RUU to use?
Thanks in advance...
Hi,
This is also becoming an issue for me, increasing often its stuck when I pick it up in the morning.
At first I thought it was my Rom, radio or kernel but I have tried auraxt (various), oxygen, leedroid, baadnewz dhd, and defrost. Every radio from .44 to .54 and just about every kernel recommend
Any help is much appreciated.
Sent from my HTC Desire using XDA App
Mine too :-( exactly the same, frozen, need to pull battery.
I've tried calling it from another phone and it stays dead but the calling tone is heard :O
Happens 2 or 3 times a week, over the last 3 months, hasn't got any worse.
Strange thing is it seems to happen on weekend mornings!
Sent from my HTC Desire using XDA App
Jamsi said:
I've read quite a few threads about Desires rebooting on their own, and people having to send their phones to service because of defective motherboards.
My Desire's symptoms are a bit different: Every now and then it gets stuck while I leave it charging (while not using it). It doesn't react to any buttons, and the only way to get it going again is to take the battery out and in again.
What do you think, is it the same fault.... defective motherboard??
If I do have to send it for service, there's another problem: I need to get the Desire back to stock condition (so the service will be done under warranty).
Could you please help me with the procedure?
My phone is currently rooted, s-off'd, I've also flashed a new custom ROM and kernel.
I bought my phone here in Finland and it's non-branded one. Sadly I didn't backup my stock ROM before I flashed the first custom one, so I'm not sure which stock RUU to use?
Thanks in advance...
Click to expand...
Click to collapse
Come into irc channel #rootmydroid
Search for buzmay, which is me and I help you bring it back ready for warranty purposes, I am usually there between 14 and 23 central european time
It seems as though I may have fixed my Desire....
I decided to try install a different kernel, and since then I haven't had a single problem with my phone. Knock on wood...
Which did you use?
Keith
Sent from my HTC Desire using XDA App
My current kernel is "Kernel_Froyo_bfs_V5f_1113Mhz".
The problem was quite annoying. I basically couldn't leave the phone on charger during night, cause' I was too afraid it would get stuck and not wake me up for work.
But now I'm a very happy camper...
Hello dear friends!
HTC let me down Kind of stupid phones indeed at least desire...
I have my phone for quite a time now, it is rooted with unrewoked, clockwork recovery and s-on. I flashed many different roms in the past and everything was brilliant. In a pas half-a-year or so I stayed with only one ROM - MIUI-Au. I kept updating it to the newer versions and so on and on. Never had any random reboot or something. At least maybe it was because of some strange app or something else. But now it started to reboot randomly and constantly!
Phone gets hot abit and it just reboots, and never comes to android homescreen again, until I put out the battery, hold it for few minutes, pop it back and then it boots. But as soon as start to play music, or run a game the phone gets hot abit and reboots again. and so on and on. I thought maybe it was a miui issue. So I tried to flash different roms, but guess what? None of the even boot! The main screen shows and with the same second it bootloops again and forever!... (
Even from recovery it sometimes reboots randomly. So i managed somehow to flash my miui back and it at least boots. But it is very unstable now, I barely can use my phone now
PLEASE WHO CAN HELP ME????
My warranty probably out of date, and my phone is rooted, I dont think HTC would accept it...
any thoughts? friends?
What have you set the CPU max to?
Sent from my HTC Desire using xda premium
Thank you for response! Appreciate, really!! I didn't set it, I left everything by default I think! Because as i said, i even tried flashing different roms, not only miui.
What else could be? By the way, with stock froyo rom If I remember correctly, sometimes it became extremely hot, but I didnt get any reboots from that. But now, it gets just a little bit hot and it seems that this causes the reboot...
Now what I just noticed, I get reboots even when the phone is idle. And it is not even warm!
If its not getting hot then I'm confused lol. It sounds like a actual hardware fault. Sorry I can't help with this one
Sent from my HTC Desire using xda premium
cluendo said:
My warranty probably out of date, and my phone is rooted, I dont think HTC would accept it...
any thoughts? friends?
Click to expand...
Click to collapse
try and get it taken back to stock if you dare.
The phone hasn't been out 2 years yet, which is how long the warranty is.
Thank you! But is there any possibility to fix it without HTC involvement? Maybe it is not hardware issue ? Can it be because phone is rooted and I flashed many roms to it ? I didnt try AOSP roms since reboots started, I will try to pop in Cyanogenmod or other and see if I will get reboots.
Would rerooting my phone and updating my recovery fix the problem?
and Note: yesterday I tried to S-OFF my phone, but I can't even do that with my unstable MIUI. It rebooted in the middle of the process..
I had a similar problem, apparently it's not uncommon on the early revisions. I sent mine to HTC and they replaced the mainboard.
Thank you for answer! But what if my phone is bought through a contractor?
Can just call HTC and ask the for repair? Or should I contact my contractor first ?
Just give them a call and they will try to help you out. I had a very good customer service experience with them when my desire had some issues.
They will require a proof of purchase though. If you managed to get the receipt from your "contractor" (I am unsure what you mean by a contractor), then there should be no problem.
Sorry for misleading word, I meant T-Mobile. I bought my phone under contract. I think I have a receipt. I even have whole box and stuff of the phone somewhere in my drawer.(just sayin ). So how is customer service of HTC? Poor, good ? I heard you need to tell them that you did a factory reset and that didn't help. Is that true. Also if I will unroot my phone, will they know it was rooted anyhow?
Ahhh....this overheating issue seems common. How they can release faulty phones?? No clue.
thanks for answers mates!
In Singapore, HTC service is really good. Phone was still under warranty.
It took me just one (real) call to confirm a repair order. The first call I was just checking to see what options were available to me.
The second call was an actual repair request. And the third call was me pestering them for a pickup date. heehee
In Singapore, repairs were done via courier. They picked it up and 1 working day later, they sent it back.
Naturally, you will probably need to impress upon them that you tried everything to fix your phone (which I hope you did which includes proving to yourself that it's not the ROMs fault).
You will definitely need to reset everything back to zero. In my case, I downloaded an RUU to totally reset everything back to STOCK, which included removing clockworkmod recovery. You WILL need to create a goldcard for this though so bear in mind that it's not exactly a case of a simple flashing procedure. At least not if you don't already have a goldcard.
Sorry if I overread it at some point, but you speculated at the beginning there could be some faulty app causing this, but you never meantioned performing a full wipe. Have you full wiped yet? Just to make sure it is indeed no software problem.
greets
Thank you for your answers. At the moment I have SuperNova classic ROM. ( 2.3.3 + Sense 2.1) But my phone crashes again and again, it is so annoying and causes me so much trouble.
I never tried a reset or unroot and return to original rom. Im just wondering now, would this help to remove or at least remove those reboots?
Today I was in my work and i was keeping my phone in my jeans pocket. it got hot as u would expect when keeping in pocket and suddenly it rebooten, then it went into a bootloop and started to bootloop 7 times in a row quickly. then again and again. It became very hot at that time.
For the interest, what exact hardware faults causes these reboots and why phone gets even hotter if you keep it on boot loop. If I keep phone cold, the rom usualy stays normal, without reboots. but as soon as I start using my phone, texting or calling for at least 5minutes of using it just reboots.
as I said- really annoying thing :S
I remember my happy times with miui, apps and no reboots Was fun!
cheers for helping!
I would give full wipe / factory reset a chance, and maybe RUU.
At least try it before sending phone to htc.
It is hardware problem, search forum. Fresh ROM without SD card, enabled WIFI and GPS, running G navigation, back of the phone is warm - restart after few minutes.
Maybe someone know how to read info form the phone right before reset? We could understand why the phone is reseting and hopefully add some patch.
Reboot-loop experience
Hey,
i had the same problem over the last few months: In the beginning my phone restarted only when it got hot, but it got worse over the last few weeks, in the end i was not able to use two apps at the same time (music and mytracks) or even to surf the internet longer than a few minutes. The problem did noticeably decrease when the phone was cool - tested by putting it on a fan or in the fridge. Yet, Skype was regularly killing it. As i really love my phone (and especially the AMOLED-Screen!) i did not want to resign. The battery cover contains some metal which is supposed to enhance heat dissipation - so i attached a little thermal pad to the hotter bottom of the phone to improve contact with the head spreader. Unfortunately it did not entirely fix the problem. Yes, it improved the situation a little, but it got even worse after a week or two - in the end i had to turn it in.
So i decided to take it to the Telekom-Shop. They were very kind and told me they would call the other day to confirm that the replacement would have been shipped. It took a few days longer, but i got a phone with the AMOLED-Screen! The employee said it was a used mainboard in a new case, completely refurbished. They only replaced the main unit, i kept the battery, sd-card, charger and so on. Now i have a working Desire again!
Terminator
Similar?
Hi i on the other hand have similar problem, qiute anoying one, my desire, cm7 hboot, s-off, insert coin cm7 rom, have phone freezing in diferent situations, sometimes its working sometimes just freezez and i need to get battery out and turn it one and sometimes several times in row to get it working again???? RUU and go to give phone in service? plaese advice?
@cp6ija Sandisk SD card? If yes, smash it.
nvm
cant delete post so just posting gibberish
Hey guys,
writing to you because of a friend's wildfire s (Unbranded!, Software Version was: 1.33.401.2)
She told me that the phone became very slow and so on, so I told her it would be good to update to newest software (if that would not pleasure her, we could try a costum rom).
So I tried it via OTA, but the phone kept telling me it was up to date for days.
So I thought why not updating it the old method via RUU. I grabbed "RUU_Marvel_S_HTC_Europe_2.13.401.2_Radio_47.23a.35.3035H_7.53.39.03M_release_225747_signed.exe" somewhere from the internet, did everything as described there and the update went flawlessly, it told me from 1.33.401.2 to 2.13.401.2 as expected
I got the message that the flash was successful and that the phone needs to reboot. So did it, but now it's just dead.
The only thing it does is flashing the screen up (it's still black, just the backlight's on) and then it switches of again - that happens in circles, on and on - nothing more, no splash screen, no chance to get into bootloader.
It seems like its totally smashed up? I really don't know why regarding the fact that the flash went flawlessly and that everything seemed to fit to me (or did I chose the wrong RUU? - Dont think so )
What will be the next steps? I think there's nothing more I can do, it's HTC's time now or not? Do they repair such devices/cases under warranty?
Thank you guys for your help and please don't forgive me my bad english, it's late here in Germany
DN41
I don't recall anyone recovering from this. It looks like the ruu didn't run properly and flashed a bad/corrupt radio If you have warranty, i suggest you go claim it
Problem is, hat about one week ago i changed her digitizer because it was broken. Doing that, i had To remove
The void-sticker.
We all Here know that The issue is Not related to my work (Yes? D) but What will htc do? I guess they wont do anything and just send it back with void warranty? :/
DN41
Sent from my icecold Desire HD using XDA
They will say that you have to replace the motherboard and will charge for it
Mh thats Bad...how much will it be?
Sent from my Desire HD using XDA
Don't know. Never done that before
Ok thank you mate.
Let's see what they gonna tell me...I really don't know what has happened cause I did that many times before on my other devices like the hd2, dhd, td and so on.
Man, this is so weird.
I've stumpled upon some ebay offers for jtag bootloader repair for about 30-40€ - this should work as well I think, did you make any experience with that in the past?
Thanks a lot mate, your help is greatly appreciated.
DN41
DN41 said:
Mh thats Bad...how much will it be?
Sent from my Desire HD using XDA
Click to expand...
Click to collapse
i went many times service center for repairing my wfs.motherboard will be charged up to 99-115 €.but its india's price i dont how much in your country.in short its very costly more than half on phone's price.
So its definetly Not Worth IT lets wait what htc will Tell me.
Thanks for your answer.
DN41
Sent from my Desire HD using XDA
I am wondering if anyone has any ideas on this crazy phone.
I am experiencing some really erratic behavior and rapid battery drain. My phone will spontaneously reboot at any given moment. Usually when the battery level gets below 50% but not always, I've had it happen at 80% as well. When it reboots it will go into a boot loop and show the battery at 1%. It will boot a few times then shut off until I plug it into a charger and reboot. Then the phone will have to charge from 1% even if it was at 75% when it shut off. Sometimes if I charge it a bit, say up to 30% and then reboot, it will boot back up at 60 or 70%. No rhyme or reason.
When all this started I was running Venom rom and I hadn't updated anything for a long time. I thought maybe something was crossed up so I flashed the stock RUU and re-rooted with the intent of re-installing the current version of Venom. I flashed Venom and got everything set up again....Bam...out of the blue a reboot. This time I lost all of my settings and tweaks in Venom, it seemed like it reverted to a fresh install. I went through all of the tweaks again and set everything back up only to have it happen again.
I have tried all of the battery reset tricks i.e., deleting battery stats. Holding down both volume buttons and the power button etc. Nothing works.
I have wiped everything except the external SD card in TWRP and then again when I installed a new ROM. I have done this numerous times. The phone seems to run a little better now but it still will random reboot and show discharged. Only get about a half a day out of the battery if I'm lucky.
I am currently running the latest version of TWRP 3.2.1-0 and stock rom firmware version 2.41.605.36.
This thing is driving me nuts. I have tried pretty much I know how to do with my limited abilities. Anyone have any ideas?
Sooo....as soon as I posted this thread I found this one https://forum.xda-developers.com/htc-10/help/random-shut-boot-loops-t3690547. I'm not sure how I missed it in my searches. I have some reading to do LOL.
HI,
i have same problem. I hope it will be resolved with Oreo !!
Leedroid is answer to all bugs
Aftab_khatri said:
Leedroid is answer to all bugs
Click to expand...
Click to collapse
I tried that as well. LeeDroid didn't change a thing. At this point it really seems like a hardware issue. I have an email sent to HTC to see what they have to say.
Well to be honest I was getting a crapy battery life while using the car charger or charge it more frequently, but I am using In home Aukey Q3 and in work stock, these results are captured before writing the reply
Any lint or anything else stuck in the charge port?
I think you need to do an RUU, and run your device completely stock. Are you s-on or s-off? Do you use magisk or just old school supersu for root?
You need to go back stock anyway, I'd definitely start the warranty replacement process and you'll want to be stock for that anyway so if you confirm it does it bone stock, you'll know it's a hardware issue, and you've got it ready to send back.
Just make sure HTC knows how frustrated you are to have invested in an HTC device and having a problem like this with a device that hasn't even been out that long yet. It definitely should be within the period that HTC will take care of you as a paying customer. It's a lot cheaper to keep you as an HTC customer than it is to go make a new customer to replace you.
CharliesTheMan said:
I think you need to do an RUU, and run your device completely stock. Are you s-on or s-off? Do you use magisk or just old school supersu for root?
You need to go back stock anyway, I'd definitely start the warranty replacement process and you'll want to be stock for that anyway so if you confirm it does it bone stock, you'll know it's a hardware issue, and you've got it ready to send back.
Just make sure HTC knows how frustrated you are to have invested in an HTC device and having a problem like this with a device that hasn't even been out that long yet. It definitely should be within the period that HTC will take care of you as a paying customer. It's a lot cheaper to keep you as an HTC customer than it is to go make a new customer to replace you.
Click to expand...
Click to collapse
Unfortunately my warranty expired in July so there is no point starting a replacement process. I have been on chat with 2 different HTC people. HTC will not help me....period. They will not even acknowledge that they have a problem. I sent them the link I posted above with everyone else having the same exact issue. I made it really clear to HTC that I will not buy another one of their phones. Too bad, I have had nothing but HTC since the Thunderbolt. I won't have another one.
I have wiped all partitions including the internal sd card via TWRP at least 3 times. I have flashed the lastest Verizon RUU firmware 2.41.605.36 at least 3 times (running that now). Flashed an updated version of Venom. Flashed the latest LeeDroid, complete wipes for everything. Tried holding down the power button along with both volume buttons to reset battery stats. Tried dice and chicken bones LOL. Nothing corrects the problem. I thought it got a little better but I was wrong.
Samsung here I come
CharliesTheMan said:
I think you need to do an RUU, and run your device completely stock. Are you s-on or s-off? Do you use magisk or just old school supersu for root?
You need to go back stock anyway, I'd definitely start the warranty replacement process and you'll want to be stock for that anyway so if you confirm it does it bone stock, you'll know it's a hardware issue, and you've got it ready to send back.
Just make sure HTC knows how frustrated you are to have invested in an HTC device and having a problem like this with a device that hasn't even been out that long yet. It definitely should be within the period that HTC will take care of you as a paying customer. It's a lot cheaper to keep you as an HTC customer than it is to go make a new customer to replace you.
Click to expand...
Click to collapse
Missed the first part of your post....I'm S-off. I have gone both ways with Magisk and SuperSu. Currently (and I seem to prefer) SuperSU.
Hard not to come to the conclusion that your battery is bad
I found a shop that is going to try and help me replace the battery. They were hesitant due to the possibility of breaking the screen during disassembly. I ordered a new screen to go along with the new battery. If this doesn't fix it I guess I just tossed another $100.00 bucks in the trash.
goobener said:
I found a shop that is going to try and help me replace the battery. They were hesitant due to the possibility of breaking the screen during disassembly. I ordered a new screen to go along with the new battery. If this doesn't fix it I guess I just tossed another $100.00 bucks in the trash.
Click to expand...
Click to collapse
I had the exact same issue as you! A repair shop replaced my battery for 70€ and now it's working perfect again. I also tried different custom ROMs and nothing worked.
I've been having the same issues and I finally decided I've had enough. I'm going to try to revive my 10 by replacing the battery with the part here. I have a heat gun and phone repair kit already but just to be extra safe, I ordered a replacement screen/LCD assembly as well from here. I really hope I don't break my original screen because I'm not convinced this replacement is actually OEM. I don't want to risk sacrificing screen quality by having to swap my original out with a replacement. We'll see how it goes when I get all the parts in about a week and a half. Wish me luck!
Got my 10 back from a local repair shop after replacing the battery Runs like new again. Really happy the new battery fixed it back up. Pretty disappointed that HTC would do absolutely nothing to help me get the phone fixed.