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Hi all,
Ever since flashing the last CM stable, I've been experiencing terrible boot loops.
Yesterday was the worst, no matter what I did, the phone would either get stuck at the white screen, or get to the CM loading screen and then reboot.
Tried wiping and reflashing, and experienced the same things.
Wiped and reflashed with Fresh 3.4, and it was working for a while. Then, all of a sudden, the phone couldn't pick up Sprint service and started the hands-free activation mode. Low and behold, it goes back into a boot loop.
Now, I'm sitting here on a frozen white screen again.
The funny thing is, the phone will randomly reboot sometimes during a wipe or a flash using Clockwork.
Any ideas? I see a few similar posts but none describing the same issue with Sense based (not CM) roms.
Thanks
So I just tried the following and I am frozen at the white screen:
- wipe data/cache/dalvik twice
- flash Fresh 3.2 (sense based rom)
Tried doing a Nandroid restore. Seemed to be going OK for a while until the phone just rebooted during the restore. WTF? Is this a problem with the SD card?
Was finally able to do a nandroid restore to an older CM. Formatted the SD card. Going to re-flash to another ROM now.
Menotti said:
Was finally able to do a nandroid restore to an older CM. Formatted the SD card. Going to re-flash to another ROM now.
Click to expand...
Click to collapse
Back into a reboot loop after full wipe and new ROM flash. What gives?
Best way to start over?
Damn phone is freezing just trying to go into Recovery :/
Phone reboots when trying to flash something in Recovery. Jeez...
can anyone offer an advice? i'm drowning here...
Flashed RA recovery. Thing still randomly reboots when wiping or flashing ROMs. Ugh.
It's rebooting while in recovery?!?! Wow man, it sounds like your hardware is messed up. I've never heard of a phone rebooting while in recovery. You may need to get a replacement
Yes, I had this problem. The processor was overheating. The phone was replaced. Hopefully you can unroot so you can get yours replaced. I had trouble unrooting because it kept rebooting during the process, took a good 3-4 hours.
Leukay said:
It's rebooting while in recovery?!?! Wow man, it sounds like your hardware is messed up. I've never heard of a phone rebooting while in recovery. You may need to get a replacement
Click to expand...
Click to collapse
Yeah it reboots while in recovery. Like, I'll be doing a wipe and the phone will reboot.
So far I've tried a number of RUUs and stock PC36IMG from flashboot all with the same result - the device will get into the OS and then just reboot. This will loop 3 or 4 times and then get frozen at the white screen.
Misty Blue said:
Yes, I had this problem. The processor was overheating. The phone was replaced. Hopefully you can unroot so you can get yours replaced. I had trouble unrooting because it kept rebooting during the process, took a good 3-4 hours.
Click to expand...
Click to collapse
Ah weird. If I am S-ON I'm good to go? Sounds like I need a manufacturer's replacement if I don't have the insurance, right?
I went to sprint for my replacement. I called HTC first, but they were going to charge me, which I am not ok with doing while the phone is still under warranty. At sprint, they asked me to replicate the reboot and when I did, they ordered the replacement on the spot. My problem had gotten to the point that I knew how to make it happen on the spot, though. You may have to do some quick talking if you can't reproduce the problem right away. But, you should be able to get a free replacement.
ETA: I don't have the insurance. As long as your phone is under a year, which it is, sprint has to honor the manufacturer 1 year warranty.
Misty Blue said:
I went to sprint for my replacement. I called HTC first, but they were going to charge me, which I am not ok with doing while the phone is still under warranty. At sprint, they asked me to replicate the reboot and when I did, they ordered the replacement on the spot. My problem had gotten to the point that I knew how to make it happen on the spot, though. You may have to do some quick talking if you can't reproduce the problem right away. But, you should be able to get a free replacement.
ETA: I don't have the insurance. As long as your phone is under a year, which it is, sprint has to honor the manufacturer 1 year warranty.
Click to expand...
Click to collapse
K, I'm going to try to walk in and do that.
I called one of the repair centers and they said they'd only be able to look at it, but would triage back to HTC for warranty repair.
Called HTC, they're talking 2-4 weeks for repair.
You think if I walk in one of the Sprint places and repro, they will replace on the spot? Sounds like they don't do that.
I called sprint and made an appointment. You must not tell then you rooted at any point or they will not honor the warranty. If at all possible, don't mention going into recovery. Try to reproduce the problem some other way. They will not charge you and they will either give you the replacement if they have it or order it and it will arrive the next day.
Misty Blue said:
I called sprint and made an appointment. You must not tell then you rooted at any point or they will not honor the warranty. If at all possible, don't mention going into recovery. Try to reproduce the problem some other way. They will not charge you and they will either give you the replacement if they have it or order it and it will arrive the next day.
Click to expand...
Click to collapse
Thanks, I will try this tomorrow.
I had it in a semi working state today, got back S-OFF and .76 HBOOT. Had CM 6.1 running for hours. Went to check it a lil while ago, just messing around in the UI and the thing reboots. Reboot loop begins at that point. Doesn't make a lot of sense to me, sounding more and more like hardware.
Menotti said:
Thanks, I will try this tomorrow.
I had it in a semi working state today, got back S-OFF and .76 HBOOT. Had CM 6.1 running for hours. Went to check it a lil while ago, just messing around in the UI and the thing reboots. Reboot loop begins at that point. Doesn't make a lot of sense to me, sounding more and more like hardware.
Click to expand...
Click to collapse
Did an RUU to the latest for craps and giggles. This makes S-ON and HBOOT .97. Same issue, get to OS, random reboot, the reboot loop.
This is easily producible and now that I am in S-ON and no recovery installed, I should hopefully be able to replace it. Definitely hardware, possibly CPU overheat from what I've read earlier.
I'm afraid my sprint store may force me to go direct to the manufacturer since this would be a manufacturer warranty repair. they told me over the phone (sprint corp) that this is the policy. I'll walk in and try.
Menotti said:
Did an RUU to the latest for craps and giggles. This makes S-ON and HBOOT .97. Same issue, get to OS, random reboot, the reboot loop.
This is easily producible and now that I am in S-ON and no recovery installed, I should hopefully be able to replace it. Definitely hardware, possibly CPU overheat from what I've read earlier.
I'm afraid my sprint store may force me to go direct to the manufacturer since this would be a manufacturer warranty repair. they told me over the phone (sprint corp) that this is the policy. I'll walk in and try.
Click to expand...
Click to collapse
So I went to the Sprint store today. I pretty easily reproduced the issue.
My options were to go through HTC for manufacturer's warranty, or have it replaced on the spot. Problem is that Sprint charges a $35 "replacement fee" for the convenience. I felt my time (3-4 weeks through HTC) was worth more than the fee, so I paid it and was on my way.
That's interesting. I did not have to pay for my replacement and I did not have to go through HTC who did try to make me pay.
Hi! My first post here and, sadly, not a pleasant one for me.
Today I, while charging my rooted Desire (Ginger Villain 2.8, if that matters), launched an app and it crashed (black screen but with status bar still showing). Since none of the buttons were responding, I took out the battery and then put it back in and tried to boot it. I went as far as the GingerVillain logo screen but then stopped the process. Since I was impatient (and dumb...), I pulled the battery out again. On the next boot process it halted at the white HTC screen. But now on the 3rd try it refuses to boot at all. No response what so ever when I press the Power button. Charge LED doesn't light up if I connect the USB cable.
What could I have messed up? Any solutions? I sure hope I haven't bricked it or something... Any help is appreciated!
Can you access hboot or fastboot? If yes, use the last one flash ruu. If not, use the search. There is a thread with nearly the same problem like yours and when I remember correctly, it got solved.
Power + Volume down doesn't work.
The other thread that seemed to be about this problem also involved some physical damage. My phone hasn't been dropped or soaked though.
I will try to get a hold of a charged battery and see what happens. Don't know why would it crash and burn like this considering that I wasn't installing anything. :/
Also some people suggested a while ago, to take out the battery and leave the phone alone for a few minutes, then try to boot again.
davebugyi said:
Also some people suggested a while ago, to take out the battery and leave the phone alone for a few minutes, then try to boot again.
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Click to collapse
Had it sitting for approx. 4h with the battery removed. Put it back in and still no response what so ever. Power button doesn't do anything nor does plugging in a charger. Wasn't able to put in a charged battery because no one I know has this phone.
Not happy about this. And I'm pretty sure the tech support will just end up blaming the root...
Well, try to hold down the power button for at least 30 seconds while the battery is off. It works with notebooks. Other than that, no idea.
i guess mobo is dead, with roor you loose your warranty as well, so if mobo is realy dead you need to buy new phone, or try look on Ebay, but first sent it to htc just for diagnostic, we need to know what realy happend to your phone and after that look for advice
AssassinSvK said:
i guess mobo is dead, with roor you loose your warranty as well, so if mobo is realy dead you need to buy new phone, or try look on Ebay, but first sent it to htc just for diagnostic, we need to know what realy happend to your phone and after that look for advice
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Click to collapse
eehh..no.... if the motherboard is dead - so is the root, they won't know, so you still have your warranty.
My phone also randomly died on me once, it was rooted and S-OFF'd, sent it to htc and they repaired it for me. Don't worry about it just send it off. If it's dead it's dead.
in that case you are right, if mobo is realy dead so the root is dead too, yeah
sent it to htc and you will see
Heh encouraging replies.
Anyway, I don't have an official subsidiary of HTC in my country so I'll just bring it to the shop I bought it from. Not sure if they do diagnostics and repairs themselves or just forward it to HTC.
Since I've never gave a phone for repairs, what are your suggestions regarding the SD card? I assume it's fine if I just remove it and bring in just the phone itself. Most of my apps are installed on the card, but I guess I can kiss them goodbye at this point, right?
.gkl said:
Heh encouraging replies.
Anyway, I don't have an official subsidiary of HTC in my country so I'll just bring it to the shop I bought it from. Not sure if they do diagnostics and repairs themselves or just forward it to HTC.
Since I've never gave a phone for repairs, what are your suggestions regarding the SD card? I assume it's fine if I just remove it and bring in just the phone itself. Most of my apps are installed on the card, but I guess I can kiss them goodbye at this point, right?
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Click to collapse
no, all HTC as that you give them is your phone and your battery. No SIM card, no SD, no charger/ cables. Just the phone itself.
they dont need your sdcard, you should give them just phone, battery and thats all, everything else leave home, i just sent my phone with battery to repair, simple
Bumping this thread in case somebody finds it and wants to know the outcome. I gave the phone for repairs and the conclusion was a broken motherboard which they simply replaced.
I have to admit, I was ready to buy a new phone and now that I have my old one back, it's a kinda weird feeling. I definitely do want to upgrade to Galaxy S II but it's still bloody expensive. I guess I'll just wait till the end of my warranty (April next year) for even better phones to hit the market and upgrade then...
Hello dear friends!
HTC let me down Kind of stupid phones indeed at least desire...
I have my phone for quite a time now, it is rooted with unrewoked, clockwork recovery and s-on. I flashed many different roms in the past and everything was brilliant. In a pas half-a-year or so I stayed with only one ROM - MIUI-Au. I kept updating it to the newer versions and so on and on. Never had any random reboot or something. At least maybe it was because of some strange app or something else. But now it started to reboot randomly and constantly!
Phone gets hot abit and it just reboots, and never comes to android homescreen again, until I put out the battery, hold it for few minutes, pop it back and then it boots. But as soon as start to play music, or run a game the phone gets hot abit and reboots again. and so on and on. I thought maybe it was a miui issue. So I tried to flash different roms, but guess what? None of the even boot! The main screen shows and with the same second it bootloops again and forever!... (
Even from recovery it sometimes reboots randomly. So i managed somehow to flash my miui back and it at least boots. But it is very unstable now, I barely can use my phone now
PLEASE WHO CAN HELP ME????
My warranty probably out of date, and my phone is rooted, I dont think HTC would accept it...
any thoughts? friends?
What have you set the CPU max to?
Sent from my HTC Desire using xda premium
Thank you for response! Appreciate, really!! I didn't set it, I left everything by default I think! Because as i said, i even tried flashing different roms, not only miui.
What else could be? By the way, with stock froyo rom If I remember correctly, sometimes it became extremely hot, but I didnt get any reboots from that. But now, it gets just a little bit hot and it seems that this causes the reboot...
Now what I just noticed, I get reboots even when the phone is idle. And it is not even warm!
If its not getting hot then I'm confused lol. It sounds like a actual hardware fault. Sorry I can't help with this one
Sent from my HTC Desire using xda premium
cluendo said:
My warranty probably out of date, and my phone is rooted, I dont think HTC would accept it...
any thoughts? friends?
Click to expand...
Click to collapse
try and get it taken back to stock if you dare.
The phone hasn't been out 2 years yet, which is how long the warranty is.
Thank you! But is there any possibility to fix it without HTC involvement? Maybe it is not hardware issue ? Can it be because phone is rooted and I flashed many roms to it ? I didnt try AOSP roms since reboots started, I will try to pop in Cyanogenmod or other and see if I will get reboots.
Would rerooting my phone and updating my recovery fix the problem?
and Note: yesterday I tried to S-OFF my phone, but I can't even do that with my unstable MIUI. It rebooted in the middle of the process..
I had a similar problem, apparently it's not uncommon on the early revisions. I sent mine to HTC and they replaced the mainboard.
Thank you for answer! But what if my phone is bought through a contractor?
Can just call HTC and ask the for repair? Or should I contact my contractor first ?
Just give them a call and they will try to help you out. I had a very good customer service experience with them when my desire had some issues.
They will require a proof of purchase though. If you managed to get the receipt from your "contractor" (I am unsure what you mean by a contractor), then there should be no problem.
Sorry for misleading word, I meant T-Mobile. I bought my phone under contract. I think I have a receipt. I even have whole box and stuff of the phone somewhere in my drawer.(just sayin ). So how is customer service of HTC? Poor, good ? I heard you need to tell them that you did a factory reset and that didn't help. Is that true. Also if I will unroot my phone, will they know it was rooted anyhow?
Ahhh....this overheating issue seems common. How they can release faulty phones?? No clue.
thanks for answers mates!
In Singapore, HTC service is really good. Phone was still under warranty.
It took me just one (real) call to confirm a repair order. The first call I was just checking to see what options were available to me.
The second call was an actual repair request. And the third call was me pestering them for a pickup date. heehee
In Singapore, repairs were done via courier. They picked it up and 1 working day later, they sent it back.
Naturally, you will probably need to impress upon them that you tried everything to fix your phone (which I hope you did which includes proving to yourself that it's not the ROMs fault).
You will definitely need to reset everything back to zero. In my case, I downloaded an RUU to totally reset everything back to STOCK, which included removing clockworkmod recovery. You WILL need to create a goldcard for this though so bear in mind that it's not exactly a case of a simple flashing procedure. At least not if you don't already have a goldcard.
Sorry if I overread it at some point, but you speculated at the beginning there could be some faulty app causing this, but you never meantioned performing a full wipe. Have you full wiped yet? Just to make sure it is indeed no software problem.
greets
Thank you for your answers. At the moment I have SuperNova classic ROM. ( 2.3.3 + Sense 2.1) But my phone crashes again and again, it is so annoying and causes me so much trouble.
I never tried a reset or unroot and return to original rom. Im just wondering now, would this help to remove or at least remove those reboots?
Today I was in my work and i was keeping my phone in my jeans pocket. it got hot as u would expect when keeping in pocket and suddenly it rebooten, then it went into a bootloop and started to bootloop 7 times in a row quickly. then again and again. It became very hot at that time.
For the interest, what exact hardware faults causes these reboots and why phone gets even hotter if you keep it on boot loop. If I keep phone cold, the rom usualy stays normal, without reboots. but as soon as I start using my phone, texting or calling for at least 5minutes of using it just reboots.
as I said- really annoying thing :S
I remember my happy times with miui, apps and no reboots Was fun!
cheers for helping!
I would give full wipe / factory reset a chance, and maybe RUU.
At least try it before sending phone to htc.
It is hardware problem, search forum. Fresh ROM without SD card, enabled WIFI and GPS, running G navigation, back of the phone is warm - restart after few minutes.
Maybe someone know how to read info form the phone right before reset? We could understand why the phone is reseting and hopefully add some patch.
Reboot-loop experience
Hey,
i had the same problem over the last few months: In the beginning my phone restarted only when it got hot, but it got worse over the last few weeks, in the end i was not able to use two apps at the same time (music and mytracks) or even to surf the internet longer than a few minutes. The problem did noticeably decrease when the phone was cool - tested by putting it on a fan or in the fridge. Yet, Skype was regularly killing it. As i really love my phone (and especially the AMOLED-Screen!) i did not want to resign. The battery cover contains some metal which is supposed to enhance heat dissipation - so i attached a little thermal pad to the hotter bottom of the phone to improve contact with the head spreader. Unfortunately it did not entirely fix the problem. Yes, it improved the situation a little, but it got even worse after a week or two - in the end i had to turn it in.
So i decided to take it to the Telekom-Shop. They were very kind and told me they would call the other day to confirm that the replacement would have been shipped. It took a few days longer, but i got a phone with the AMOLED-Screen! The employee said it was a used mainboard in a new case, completely refurbished. They only replaced the main unit, i kept the battery, sd-card, charger and so on. Now i have a working Desire again!
Terminator
Similar?
Hi i on the other hand have similar problem, qiute anoying one, my desire, cm7 hboot, s-off, insert coin cm7 rom, have phone freezing in diferent situations, sometimes its working sometimes just freezez and i need to get battery out and turn it one and sometimes several times in row to get it working again???? RUU and go to give phone in service? plaese advice?
@cp6ija Sandisk SD card? If yes, smash it.
nvm
cant delete post so just posting gibberish
Love the phone but getting kind of sick of this stuff. The phone has been crashing lately, went into a boot loop today that took me at least half an hour to get working again (pulled the sim, sd card and battery till it worked), about 5 minutes ago my phone was on charge and I was sending sms messages using browser texting, and I noticed I hadn't received any replies for a while, so I looked at my phone and noticed it was a phone icon with a red triangle and a red exclamation mark, I pulled the battery and everything booted up like normal, then I went to unlock my phone a minute later and it wasn't responding, but the green notification led was flashing. This is the second phone I've bought, this time with warranty so that's good, I generally really like the phone and I feel if I can fix these weird problems and get the battery life a little better it'll be perfect. Anyone have any ideas? I was thinking of doing a factory restore but I basically just got this phone, and I have so many apps installed (May possibly the problem). I'm running Juice Defender Beta... I think I might try and use Ultimate and not beta and see if that helps the situation, other then that, any ideas guys?
Okay so right now after rebooting my phone again, the phone locked and isn't responding again with the bottom soft keys lit up. This phone is driving me crazy I'm going to uninstall juice defender see if that helps.
Is the phone rooted? If you installed a buggy custom rom it could cause the problems you're seeing.
Sent from my T-Mobile G2 using XDA App
jgummeson said:
Is the phone rooted? If you installed a buggy custom rom it could cause the problems you're seeing.
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
Thanks for the reply, my phone is completely stock running the 2.3.3 OTA firmware. I uninstalled a few programs, juice defender beta being one of them and everything is working wonderfully now hmmm, besides my poor battery life of course.
Just had another crash while downloading 2 things from the market and now I have the red triangle and exclamation mark thing again..
And now my phone isn't turning on again!. I'm having so much luck with these wonderful devices. What should I do?
the only things, that comes to my mind needs root. root breaks your warranty.
So - i would try factory reset and after this, if it wount help, give it back to the shop for repair.
The red triangle/exclamation mark is stock recovery, you can pull up a menu in it by pressing vol up + power.
Do you get any error messages in that recovery? especially along the lines of:
E: Can't mount cache
If so, it might be a bad emmc chip.
-Nipqer
I didn't see any errors and now the phone wont turn on at all. Looks like I'll have to take it back
Okay so I got a brand new one replaced through warranty, it was the 28th day of the 28 day return period and it was the last one in stock, this one has nothing wrong with the screen which is good. Anyway I was wondering if anyone is willing to bounce ideas off me as to why this has happened to me twice. Bad apps? Juice defender? Custom launcher? (Zeam)? I find it hard to believe this is possible, but it could be.
Definitely don't think it was Zeam. Could just be rotten luck. Perhaps try installing your desired apps one at a time to verify that wasn't the cause. Best of luck.
Sent from my HTC Vision using XDA App
Ditamae said:
Definitely don't think it was Zeam. Could just be rotten luck. Perhaps try installing your desired apps one at a time to verify that wasn't the cause. Best of luck.
Sent from my HTC Vision using XDA App
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Click to collapse
Good because I like Zeam . The problem with that is it's pretty much impossible to narrow it down like that, the first one took 3 months to die, second one took 2 weeks, I can't install an app then wait until it dies then determine that's the app that does it.
Don't think it was apps that caused your device to behave like that. Probably just faulty device...
Sent from my GT-I9100 using Tapatalk
mikk_ said:
Don't think it was apps that caused your device to behave like that. Probably just faulty device...
Sent from my GT-I9100 using Tapatalk
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Click to collapse
I think this has to be the case, an app couldn't fry the device like that could it? Even if it was trying to? I just sincerely hope this one isn't faulty... 3rd times the charm . So basically everyone's in agreement I don't have to do anything special just use the device like normal? Some people are saying don't install too many things, while others are saying just use it like normal what do you guys think. I don't think the amount of apps installed would do that, I had plenty of space left on my phone.
JDogg1329 said:
Okay so I got a brand new one replaced through warranty, it was the 28th day of the 28 day return period and it was the last one in stock, this one has nothing wrong with the screen which is good. Anyway I was wondering if anyone is willing to bounce ideas off me as to why this has happened to me twice. Bad apps? Juice defender? Custom launcher? (Zeam)? I find it hard to believe this is possible, but it could be.
Click to expand...
Click to collapse
It's probably closer to what Nipqer said with bad EMMC chip. I fully bricked my Desire Z and boy the s--t I did to that phone warranty would have been gone in a few seconds of research. I mean I rooted it, flashed it well over a hundred times. I took it into the HTC repair shop opened up my phone into CWM -- remember if a tech sees CWM -- warranty voided period. I showed him the E:/ can't mount error and he replaced the phone no questions asked. I think this is something that HTC is keeping under wraps instead of doing a massive recall just replacing any unit where this occurs no questions asked. Probably worried about getting a massive class action lawsuit where a judge will force them into doing a recall and giving thier customers a major settlement. Obviously this is only speculation, but I also talked to a good friend who is the west coast business manager for all of Rogers in Canada and he said that every Desire Z that is having problems is getting returned no questions asked, and he said that is completely out of the ordinary for HTC. So my guess something is up and we will never really find out the truth, just count your blessings with this.
Hmm interesting, thanks for your reply gave me something to think about. I guess it makes sense, the phones over a year old and HTC doesn't want to deal with it. I was surprised how quickly and easily I walked out of the Vodafone store with a brand new desire z, tho I've never done it before and it could be standard procedure. Anyway I hope this ones okay, otherwise I'll just take it back again.
Okay, I originally got this phone as an upgrade over my HTC Inspire in July. It worked great, minus a few random reboots every once in a while (if I left it in my pocket for a long time or if it was really hot in my car it would do this, but that was it). Then, about a month or two ago, I rooted it and installed a custom ROM. I noticed that a bunch of my files were missing from my internal SD card, but I wasn't too worried about it. Then my phone started acting really weird and got stuck in a bootloop. I was able to boot into recovery, but I ended up using the LG Flash Tool and went back to bone stock. Still had the issue, except I noticed that my signal would drop, and then it'd get stuck in the bootloop. So, I contacted AT&T warranty and they sent me a replacement. Now the same thing is happening to this one. It gets warm, loses cell signal, then reboots, sometimes a bootloop. This phone hasn't been rooted at all, it's been left stock. So I contacted AT&T and the guy in warranty said he thinks it's the battery, but he didn't have any in stock so he couldn't send a replacement. So I was thinking it was the battery and called LG after it seemed to get worse. They told me that they could replace the battery free of charge if I send in the one I'm using first. Since this is my only way of communication, I contacted AT&T again, and they're sending me another replacement. (Said if this one screw up too, they'll give me a different phone all together). The guy had me download some AT&T remote support app and he looked at the battery health and said it's reading fine, and that because it's reading fine, he didn't think it was the battery. :|
Here's the weird thing, about two weeks ago, it went into a bootloop. I took out the battery for a minute an tried to put it back in. Nothing. I plugged the charger into it and it basically told me that it didn't have enough juice to power on. (battery was at ~40%). So I took the battery back out and tried again. This time it came on.
Then last friday, I was jammin out to music while I was working, it would reboot when I unlocked the phone. (battery was in upper 90%'s). I plugged the charger in while it did this and everything came up as it should. But after taking it off the charger and trying to do more work, it happened again and again.
Like I said, this phone is straight from AT&T and has not had anything flashed onto it by me, hell I never even disabled all the AT&T bloat this time. I've tried a hard reset, and it didn't help. Does anybody know what would be the cause of my problems? I really like this phone and really hope I can get this figured out.
EDIT: Forgot to mention, the phone still has its IMEI number and it has the value pack update.
Got the second replacement in the mail today. It hasn't screwed up yet, but only time will tell.
-SeCra- said:
Got the second replacement in the mail today. It hasn't screwed up yet, but only time will tell.
Click to expand...
Click to collapse
Wow hope this works for you. I just got 3 Optimus G Pro's on 12/30/13 and all 3 of them to date have not had any issues. 2 black and 1 white. 2 which are running stock. 1 stock which has had a bunch of the bloatware yanked (that we could get off of it). 1 stock which has had nothing pulled, everything left the way it is. And the 3rd one (which is the one I use) which I rooted to CyanFox 4.4.2 and later to CM11 4.4.2 Nightly and haven't had any issues like the ones you've explained.
Good luck though hopefully your issue is gone. Seems like a nice reliable phone (minus LG not wanting to support it furthermore ).
mattverg89 said:
Wow hope this works for you. I just got 3 Optimus G Pro's on 12/30/13 and all 3 of them to date have not had any issues. 2 black and 1 white. 2 which are running stock. 1 stock which has had a bunch of the bloatware yanked (that we could get off of it). 1 stock which has had nothing pulled, everything left the way it is. And the 3rd one (which is the one I use) which I rooted to CyanFox 4.4.2 and later to CM11 4.4.2 Nightly and haven't had any issues like the ones you've explained.
Good luck though hopefully your issue is gone. Seems like a nice reliable phone (minus LG not wanting to support it furthermore ).
Click to expand...
Click to collapse
I really hope my issues with this phone are done too, I really love this phone. If I don't have any issues, it's going to get rooted and updated to KitKat. Otherwise, I'll try to get AT&T to give me a MotoX or a HTC One.
-SeCra- said:
I really hope my issues with this phone are done too, I really love this phone. If I don't have any issues, it's going to get rooted and updated to KitKat. Otherwise, I'll try to get AT&T to give me a MotoX or a HTC One.
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Yeah I like this phone with KitKat. Looks like a larger Nexus 5
Only problems i'm having with CM11:
1. ATT Visual Voicemail will install but upon playing voicemails program will freeze and crash
2. Tried Google Voice however you can only hear the voicemails through speakerphone, headsets, or bluetooth. Voicemails will no play through earpiece.
3. CM11 doesn't have Screen Recorder yet (Which CyanFox did although CM11 is still fairly fresh).
4. I would like to have the LG Camera app back! Dual video recording and some of those other features are gone with the android stock Camera app. Need to look into porting that back over to KitKat (if I can).
That's bout it though...
mattverg89 said:
Yeah I like this phone with KitKat. Looks like a larger Nexus 5
Only problems i'm having with CM11:
1. ATT Visual Voicemail will install but upon playing voicemails program will freeze and crash
2. Tried Google Voice however you can only hear the voicemails through speakerphone, headsets, or bluetooth. Voicemails will no play through earpiece.
3. CM11 doesn't have Screen Recorder yet (Which CyanFox did although CM11 is still fairly fresh).
4. I would like to have the LG Camera app back! Dual video recording and some of those other features are gone with the android stock Camera app. Need to look into porting that back over to KitKat (if I can).
That's bout it though...
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Haha yeah, this phone is beautiful with stock Android, I just end up missing certain touches that LG puts in their overlay.
BTW, this phone is doing the same thing as before. I strongly believe it's the battery b/c when it went into a bootloop, I took out the battery it was warm, so I put it in front of the AC for a minute to cool it down and it's been working fine since. So, I'm going to call AT&T and see if they will send me a battery, and if they can't, I'm going to have to send this one in to LG and be without a phone for a week...:'(
UPDATE: AT&T told me "since we have tried everything else-hard resets, replacement phones- and nothing worked, we will send you a battery since it's the only thing that has stayed persistent through this ordeal. We just got some in stock and are sending one your way. If the problem continues to persist, we will replace the phone again." IT'S ABOUT TIME!!!
Just curious, but what if I continue having this issue after I get my new battery? Should I try a similar mah zero lemon battery or just have att give me a different phone altogether?
Sent from my LG-E980 using xda app-developers app
-SeCra- said:
Just curious, but what if I continue having this issue after I get my new battery? Should I try a similar mah zero lemon battery or just have att give me a different phone altogether?
Sent from my LG-E980 using xda app-developers app
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i think there is an issue with the battery and whatever cable you use to charge the phone.I had to Lge980 when I used a thin cable I have in my room sometimes it did not charged at all and or shut down itself even when the battery had half charge ,sometimes it showed full charged but if I plugged the phone to a thicker cable connected using the oem charger or a usb 3.0 port at my laptop it showed the real charge level at 1/4 charge.I myself could't do anything since I got the phone second hand but as long as I used thick cable connected to a oem charger usb 3.0 or eben 2.0 I had no had any issues.
how'd it go?
-SeCra- said:
Haha yeah, this phone is beautiful with stock Android, I just end up missing certain touches that LG puts in their overlay.
BTW, this phone is doing the same thing as before. I strongly believe it's the battery b/c when it went into a bootloop, I took out the battery it was warm, so I put it in front of the AC for a minute to cool it down and it's been working fine since. So, I'm going to call AT&T and see if they will send me a battery, and if they can't, I'm going to have to send this one in to LG and be without a phone for a week...:'(
UPDATE: AT&T told me "since we have tried everything else-hard resets, replacement phones- and nothing worked, we will send you a battery since it's the only thing that has stayed persistent through this ordeal. We just got some in stock and are sending one your way. If the problem continues to persist, we will replace the phone again." IT'S ABOUT TIME!!!
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I've had the exact same problem with my E980 and the refurb they sent me. Contemplating a battery replacement now. Did a new battery fix your boot loops?
-SeCra- said:
Okay, I originally got this phone as an upgrade over my HTC Inspire in July. It worked great, minus a few random reboots every once in a while (if I left it in my pocket for a long time or if it was really hot in my car it would do this, but that was it). Then, about a month or two ago, I rooted it and installed a custom ROM. I noticed that a bunch of my files were missing from my internal SD card, but I wasn't too worried about it. Then my phone started acting really weird and got stuck in a bootloop. I was able to boot into recovery, but I ended up using the LG Flash Tool and went back to bone stock. Still had the issue, except I noticed that my signal would drop, and then it'd get stuck in the bootloop. So, I contacted AT&T warranty and they sent me a replacement. Now the same thing is happening to this one. It gets warm, loses cell signal, then reboots, sometimes a bootloop. This phone hasn't been rooted at all, it's been left stock. So I contacted AT&T and the guy in warranty said he thinks it's the battery, but he didn't have any in stock so he couldn't send a replacement. So I was thinking it was the battery and called LG after it seemed to get worse. They told me that they could replace the battery free of charge if I send in the one I'm using first. Since this is my only way of communication, I contacted AT&T again, and they're sending me another replacement. (Said if this one screw up too, they'll give me a different phone all together). The guy had me download some AT&T remote support app and he looked at the battery health and said it's reading fine, and that because it's reading fine, he didn't think it was the battery. :|
Here's the weird thing, about two weeks ago, it went into a bootloop. I took out the battery for a minute an tried to put it back in. Nothing. I plugged the charger into it and it basically told me that it didn't have enough juice to power on. (battery was at ~40%). So I took the battery back out and tried again. This time it came on.
Then last friday, I was jammin out to music while I was working, it would reboot when I unlocked the phone. (battery was in upper 90%'s). I plugged the charger in while it did this and everything came up as it should. But after taking it off the charger and trying to do more work, it happened again and again.
Like I said, this phone is straight from AT&T and has not had anything flashed onto it by me, hell I never even disabled all the AT&T bloat this time. I've tried a hard reset, and it didn't help. Does anybody know what would be the cause of my problems? I really like this phone and really hope I can get this figured out.
EDIT: Forgot to mention, the phone still has its IMEI number and it has the value pack update.
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If you want to stay on stock i recommend going to jellybean TOT 10k and rooting and installing a custom recovery back up the rom, and flash hkfriends kernel, and see what happens if you raise or lower your phones voltage, that might be the problem with it rebooting.
THE NEW BATTERY SOLVED THE ISSUE, BUT ONLY FOR A SHORT TIME. I upgraded to an HTC One M8 since, and haven't had hardly any problems with it, aside from the death star's BS
-SeCra- said:
THE NEW BATTERY SOLVED THE ISSUE, BUT ONLY FOR A SHORT TIME. I upgraded to an HTC One M8 since, and haven't had hardly any problems with it, aside from the death star's BS
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Thanks for the response. I talked to the techs at an AT&T direct service center and they told me it's a common problem with the Optimus Pro. I'm on my third one in 8 months now and this one started randomly powering off within 15 minutes of when I took it out of the box three days ago.
zhirrad said:
Thanks for the response. I talked to the techs at an AT&T direct service center and they told me it's a common problem with the Optimus Pro. I'm on my third one in 8 months now and this one started randomly powering off within 15 minutes of when I took it out of the box three days ago.
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Yeah. My issue was the battery for sure. Make them replace the battery and it should temp solve the issue
From what I read on the first e980 i had these phone tend to have a hardware problem where the power button is creating the same issues as OP. Some refurbished e980s have the hardware problem solved.