[Q] HTC Desire won't boot or charge - Desire Q&A, Help & Troubleshooting

Hi! My first post here and, sadly, not a pleasant one for me.
Today I, while charging my rooted Desire (Ginger Villain 2.8, if that matters), launched an app and it crashed (black screen but with status bar still showing). Since none of the buttons were responding, I took out the battery and then put it back in and tried to boot it. I went as far as the GingerVillain logo screen but then stopped the process. Since I was impatient (and dumb...), I pulled the battery out again. On the next boot process it halted at the white HTC screen. But now on the 3rd try it refuses to boot at all. No response what so ever when I press the Power button. Charge LED doesn't light up if I connect the USB cable.
What could I have messed up? Any solutions? I sure hope I haven't bricked it or something... Any help is appreciated!

Can you access hboot or fastboot? If yes, use the last one flash ruu. If not, use the search. There is a thread with nearly the same problem like yours and when I remember correctly, it got solved.

Power + Volume down doesn't work.
The other thread that seemed to be about this problem also involved some physical damage. My phone hasn't been dropped or soaked though.
I will try to get a hold of a charged battery and see what happens. Don't know why would it crash and burn like this considering that I wasn't installing anything. :/

Also some people suggested a while ago, to take out the battery and leave the phone alone for a few minutes, then try to boot again.

davebugyi said:
Also some people suggested a while ago, to take out the battery and leave the phone alone for a few minutes, then try to boot again.
Click to expand...
Click to collapse
Had it sitting for approx. 4h with the battery removed. Put it back in and still no response what so ever. Power button doesn't do anything nor does plugging in a charger. Wasn't able to put in a charged battery because no one I know has this phone.
Not happy about this. And I'm pretty sure the tech support will just end up blaming the root...

Well, try to hold down the power button for at least 30 seconds while the battery is off. It works with notebooks. Other than that, no idea.

i guess mobo is dead, with roor you loose your warranty as well, so if mobo is realy dead you need to buy new phone, or try look on Ebay, but first sent it to htc just for diagnostic, we need to know what realy happend to your phone and after that look for advice

AssassinSvK said:
i guess mobo is dead, with roor you loose your warranty as well, so if mobo is realy dead you need to buy new phone, or try look on Ebay, but first sent it to htc just for diagnostic, we need to know what realy happend to your phone and after that look for advice
Click to expand...
Click to collapse
eehh..no.... if the motherboard is dead - so is the root, they won't know, so you still have your warranty.
My phone also randomly died on me once, it was rooted and S-OFF'd, sent it to htc and they repaired it for me. Don't worry about it just send it off. If it's dead it's dead.

in that case you are right, if mobo is realy dead so the root is dead too, yeah
sent it to htc and you will see

Heh encouraging replies.
Anyway, I don't have an official subsidiary of HTC in my country so I'll just bring it to the shop I bought it from. Not sure if they do diagnostics and repairs themselves or just forward it to HTC.
Since I've never gave a phone for repairs, what are your suggestions regarding the SD card? I assume it's fine if I just remove it and bring in just the phone itself. Most of my apps are installed on the card, but I guess I can kiss them goodbye at this point, right?

.gkl said:
Heh encouraging replies.
Anyway, I don't have an official subsidiary of HTC in my country so I'll just bring it to the shop I bought it from. Not sure if they do diagnostics and repairs themselves or just forward it to HTC.
Since I've never gave a phone for repairs, what are your suggestions regarding the SD card? I assume it's fine if I just remove it and bring in just the phone itself. Most of my apps are installed on the card, but I guess I can kiss them goodbye at this point, right?
Click to expand...
Click to collapse
no, all HTC as that you give them is your phone and your battery. No SIM card, no SD, no charger/ cables. Just the phone itself.

they dont need your sdcard, you should give them just phone, battery and thats all, everything else leave home, i just sent my phone with battery to repair, simple

Bumping this thread in case somebody finds it and wants to know the outcome. I gave the phone for repairs and the conclusion was a broken motherboard which they simply replaced.
I have to admit, I was ready to buy a new phone and now that I have my old one back, it's a kinda weird feeling. I definitely do want to upgrade to Galaxy S II but it's still bloody expensive. I guess I'll just wait till the end of my warranty (April next year) for even better phones to hit the market and upgrade then...

Related

desire... dead :(

My 10 days old desire has already stopped working, today.. so sad!
I didnt do any flashing whatsoever.
It started with a Sense application crash, and after a few reboots things have kept going worse. First it acted like the vol down button was stuck, then after a reboot the menu button and the trackball stopped working.
I dediced to try an hard reset, but before i could do it just started hanging at the white/htc bootscreen (before 'quiely brilliant'). Now it doesnt go past it.
Vol- + Poweron doesnt work.
Back + Poweron enters the bootloader but i don't think i can do anything there.
Right now i'm abroad for work and im just luckyi brought my old Diamond..
I'm pretty sure it has to go back to HTC, but any idea would be appreciated
Why even bother messing - it's clearly not right so get yourself a shiny new one and experience new phone smell all over again!
And if you're from the UK, take it back to where you got it and MAKE them replace it. It's NOT down to HTC to replace it.
No, i'm from Italy, but i'll be in Turkey for at least one more week, so i don't think they're going to replace it. It will probably have to be sent out for warranty
I know what it is, hardware problem.. Your desire's power adapter/supplier is dead.
it can be changed. It happens due to overheating so I guess you charge it too much
Bam92 said:
I know what it is, hardware problem.. Your desire's power adapter/supplier is dead.
it can be changed. It happens due to overheating so I guess you charge it too much
Click to expand...
Click to collapse
how dare you to charge your battery that fiercely!
As already said, don't mess around with it - have it replaced under warranty. It has nothing to do with the power adapter - you probably have a faulty mainboard and they will replace it. It's a well known hardware fault.
Sorry to hear your phone is playing up could you not phone the shop from Turkey ?? and tell them the problem and could they change it when you get back, I'm not sure what the call would cost but at least you gave it a shot.
tezauk said:
Sorry to hear your phone is playing up could you not phone the shop from Turkey ?? and tell them the problem and could they change it when you get back, I'm not sure what the call would cost but at least you gave it a shot.
Click to expand...
Click to collapse
Look the thread DATE: 26th May 2010, 07:27 PM
note: not 26 may 2011, its 2010!!!!
I think he already solved or bought a new phone probably..this is an old thread..i dont know why someone ressurrect it

[Q] My Desire HD won't boot

Hi
So i got my Desire HD 2 days after they started selling here in sweden and i've never had any problems with it what so ever, until today.
So when i got to school today my Desire HD wouldn't boot up, it worked this morning when i sent a text to my friend. I figured i hadnt plugged it in correctly when i was going to charge it last night but that wasn't the case. I tried to remove and reinsert the battery but that wouldn't work, i also tried to remove the memory card, wouldn't work either.
I can't boot it at all, i can't even boot it to recovery mode.
I really am in big trouble, if anyone knows what is causing this or has experienced this please respond...
ille16 said:
Hi
So i got my Desire HD 2 days after they started selling here in sweden and i've never had any problems with it what so ever, until today.
So when i got to school today my Desire HD wouldn't boot up, it worked this morning when i sent a text to my friend. I figured i hadnt plugged it in correctly when i was going to charge it last night but that wasn't the case. I tried to remove and reinsert the battery but that wouldn't work, i also tried to remove the memory card, wouldn't work either.
I can't boot it at all, i can't even boot it to recovery mode.
I really am in big trouble, if anyone knows what is causing this or has experienced this please respond...
Click to expand...
Click to collapse
If it is completely dead then Id try another battery....yeah easier said than done I know...none of your mates got one??
Is it under warranty??
Have you installed a custom rom?
Does it boot when plugged into the mains?
It may just be the circuit board or connectors to the battery??
To be honest...it could be bloody anything..
rixsta said:
If it is completely dead then Id try another battery....yeah easier said than done I know...none of your mates got one??
Is it under warranty??
Have you installed a custom rom?
Does it boot when plugged into the mains?
It may just be the circuit board or connectors to the battery??
To be honest...it could be bloody anything..
Click to expand...
Click to collapse
Nope no one i know have one :/
It's unrooted so no custom roms in it.
It does NOT boot when plugged into the mains either
I think it's under warranty since i bought it not that long ago, but i didn't buy extended warranty though so i dunno
does a light come on when you plug it into the wall to charge?
Have you looked at the connectors on the SIM card & battery covers? Mine look like they are simply painted on. Yours maybe worn....
Nope theres no light...
I don't really know what you mean by painted on because i looked at mine and they stick out a bit, if i'm looking at the right piece.
It's a bit useless to begin discussing about this. YOu have done nothing to void your warrenty. It should boot and it doens't. That means you should return it. This isn't you problem, so to say.
I had the same issues, unattented reboots, then DHD randomly turning off. And last Saturday, impossible to start it again. At this point, I had rooted it, S-OFFed it and installed ClockWork Recovery and a custom ROMS as well.
Anyway, I sent it for maintenance yesterday and expect to have my DHD repaired within the next two weeks...

[q] super bricked!

I've been rooting and working with custom roms for a long time (couple of years at least). I started with WinMo, and since I got my Evo the day they came out, I've been doing it in Android. I can also use ADB, and can typically recover from pretty much any problem on my Evo. (not claiming to be an expert) HOWEVER...
A couple days ago I loaded the latest Fresh ROM on my phone, and ran out the door while it was loading. Got in my car, the Evo started to reboot after applying the ROM, and zzzZZZIP! The thing went dead. And I mean REAL DEAD. The led which usually shows the charge level as not lit. I pulled the battery and tried to turn it on after replacing it. No go. Nothing when holding down vol while pressing power... nothing. When I got home I tried a wall charger, still no light, no boot, no drive with !, nothing. When the wife got home, tried her Evo's battery... same kind of nothing. USB connection to PC gives no adb access, no fastboot access,... you guessed it, nothing.
Sprint doesn't replace it if you didn't buy the warranty. Called HTC, of course they'll happily replace it, as long as it wasn't rooted. So I have a two part question.
Firstly, because I want my Evo back NOW! No, two days ago! LOL Is there a way to fix it?
Second, if I send it in, is there a way for them to know I rooted it?
Your help would be greatly appreciated.
Have you tried a different battery? That one may be fried. Just a suggestion.
Sent from my PC36100 using XDA App
fdb8231 said:
Have you tried a different battery? That one may be fried. Just a suggestion.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Thanks for the quick response! Yep, tried that. I thought maybe I had one of the USB port issues that didn't allow me to charge the phone, but alas, my wife's fully charged battery couldn't boot it (or do anything), and my battery worked fine in her Evo.
I also disassembled the phone to check solder connections both on the battery connector and the usb port... both looked totally fine.
Well, if you pay insurance on it you could always accidentally lose it and report it lost or stolen.... that's what I would do, but that's just me....
___________________________________
Yup.... The ones yoe momma told ya about.... Bad Seed Customs!!
Yeah, I'll weigh my options. I think I'll send it to HTC first. I really don't think they can read the internal memory in this condition. I think it is probably fried. It is too late for the Sprint TPE (warranty), but but I might be able to finagle a squaretrade warranty. It will take time though. I thought about having a friend list it in eBay as a buy it now for what a new one costs, buy it from him (he give me my money back), and wait whatever period squaretrade requires, and file a claim. They're great, and I should have bought a squaretrade warranty from day 1. I've had it on the two phones prior and had to use it on one of them. They're easy to deal with and cheaper than any other options. Plus, its more flexible since they don't replace the phone, they issue you a refund for it (which would give me the option of switching phones, not that I would).
mrsato said:
I've been rooting and working with custom roms for a long time (couple of years at least). I started with WinMo, and since I got my Evo the day they came out, I've been doing it in Android. I can also use ADB, and can typically recover from pretty much any problem on my Evo. (not claiming to be an expert) HOWEVER...
A couple days ago I loaded the latest Fresh ROM on my phone, and ran out the door while it was loading. Got in my car, the Evo started to reboot after applying the ROM, and zzzZZZIP! The thing went dead. And I mean REAL DEAD. The led which usually shows the charge level as not lit. I pulled the battery and tried to turn it on after replacing it. No go. Nothing when holding down vol while pressing power... nothing. When I got home I tried a wall charger, still no light, no boot, no drive with !, nothing. When the wife got home, tried her Evo's battery... same kind of nothing. USB connection to PC gives no adb access, no fastboot access,... you guessed it, nothing.
Sprint doesn't replace it if you didn't buy the warranty. Called HTC, of course they'll happily replace it, as long as it wasn't rooted. So I have a two part question.
Firstly, because I want my Evo back NOW! No, two days ago! LOL Is there a way to fix it?
Second, if I send it in, is there a way for them to know I rooted it?
Your help would be greatly appreciated.
Click to expand...
Click to collapse
Are you certain the battery isn't fried? Also, make sure the SD card is fully seated and secure. With the battery OUT, connect your EVO to it's power supply and then reinsert the battery. Sometimes, after doing so, you will see the LED light up. If not, try again. If it still does not, try getting to the Hboot screen by pressing the down volume button while also pressing the power button.
I am pretty sure I tried that. I pulled battery while plugged in, put battery back, no difference. The first thing I thought was that it was a bad battery connection, because the phone has never worked with the battery out, but plugged in. The battery MUST be in to work. So I disassembled it to check the battery and USB connection solder points, and they look fine.
I called a reputable mobile phone tech and he said he has seen this a few times with rooted Android devices. He said he doesn't think they will be able to read the internal memory, or probably won't go through the effort it would require to (pull the internal memory out and put it in a reader).
Just pull all your root files off the SD card cause that is a dead give away that it is rooted.
Sent from my PC36100 using XDA App
Insurance
Going through HTC is going to be a waste of time. Their turn around time is 30 days... And thats if they dont discover the rooting and therefore actually replace it.
Your best bet is sucking it up and paying the $100 deductible for Asurion insurance... If you order on their website www.phoneclaim.com they will overnight for free. However I have heard of it being back-ordered, in which case you will either wait, or be one of the lucky guys who gets a brand new one.
In regards to them seeing your internal memory, I would say its 50/50. They can recover that sort of stuff, but at the same time, HTC is way more lenient with rooting/mods than other manufacturers.
Good luck
toddlmr said:
Just pull all your root files off the SD card cause that is a dead give away that it is rooted.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
As it turns out, when you send your phone to HTC, you have to pull your battery cover, battery, microSD card, and any other "accessories" you have off, and keep them. They only want the phone without any of these items. I asked the guy, "you don't want me to ship the batter OR even the cover with the phone, but separate?" He said, "no, they are yours to keep. if you send them to us, they will not be returned." LOL! If they replace the phone, I'll have spare parts! Yaaay! I left my screen protector on it, in case they can fix it, they won't scratch it. Love my Evo y'all!
Yah the same exact thing happened to me when i first got my evo (the first day it came out). Absolutely no sign of life, but got it through best buy and just went back with no insurance or anything and she gave me another one on the spot.
Yeah if it won't even power, they won't bother. You are straight unless by some miracle they actually get it working.
TEP is a godsend.
I'm supremely surprised no one has popped in to say "WRONG SECTION AMAGADWTFBBQ!"
sekigah84 said:
I'm supremely surprised no one has popped in to say "WRONG SECTION AMAGADWTFBBQ!"
Click to expand...
Click to collapse
That would be so barbaric and elementary - so many capitals and so much hostility!
To the OP:
Wrong section, jackhole.
It will probably cost you $35 without the insurance. If one store doesn't work, try another.
Yeah, just smash it on the floor and claim a new one
$100.00 ..thats it.
Where to post this?
I had a feeling this was the wrong place to post this, but not sure where else to do it. General maybe?
SORRY! ;-P
I wouldn't have a problem if an admin moved it to the right place.
Do did you make a decision to send it in?
teh roxxorz said:
Do did you make a decision to send it in?
Click to expand...
Click to collapse
Yeah, with fingers and toes crossed.
Well, I don't think they'll find out. Cuz I'm in engineering, and they could try to overvolt the phone [in an attempt to turn it on] but too much a risk of frying the circuits. Also no sdcard so they can't see your files...and way too much work to disassemble...so I think you're good.
Thanks man, that really is reassuring. I'm kind of on pins and needles over this. I can't afford ANYTHING, much less to buy another phone (I was laid off Jan 1).
I've been desperately trying to learn to program in Java, for Android. Both should provide me with more flexibility financially. I'd rather work as a contractor than FTE any day, but sysadmin type work is hard to find these days. I didn't expect to enjoy programming as much as I am, which is a pleasant surprise. Java isn't so hard. ;-)
I hope to get my Evo replaced under warranty. Then I hope to get more income by the time the new Evo 3D comes out! Not to sideline this thread, but what do you guys think of that thing? I'm also wondering if the new Evo View 4G would work as a phone replacement, just using Google Voice to replace cell service. Most new cars have bluetooth built in, and otherwise can use a bt headset (even stereo headphone type), so you never have to hold it to your head anyway.
Sorry, I guess I spaced posting my results. The did not know out had been rooted. They just replaced the motherboard and sent out back.
Unfortunately, they downgraded me from hw version 003 to 002. There were also two soft key lights out and I sent it back. Even though I complained about the version difference they still put another v2 in it. I called US public relations and came close to getting a hwy v3 board in but in the end it didn't happen. All they really care is that they made the device work.
Moral of the story is, if your Evo is dead-dead, send it to htc, and now you know what to expect.

Desire HD just vibrates 7 times - please help

Hi,
While on holiday I put my Desire HD on charge over night (was working fine at that point), but when trying to turn it on the next morning it just vibrated 7 times and that was it - the phone would do nothing. The phone doesn't respond to the hard reset process described on the HTC website and no lights come on at any point (not even when connected to the charger).
The only time the phone does anything, is when you eject the battery and re-insert it. At the point where the battery touches the contacts inside the phone, it vibrates 7 times again and nothing more. The phone has not been modified in any way and uses the original OS from HTC. All the phone does is vibrate 7 times when inserting the battery. Otherwise it's completely dead.
This would, I presume, normally be a simple warranty case (8 month old phone). However, in my desperation to reset/fix the phone, I tried pressing what I thought was a reset button underneath the SIM & memory card cover (with the tip of a pen). Instead of the 'click' that I expected though, it pierced what turned out to be a small black sticker - an action which HTC says has invalidated the warranty on my phone. They have now created a return reference for me, but I'm likely to be hit with a big bill for repair if/when I send the phone in.
I understand that confusing a sticker for a button is a stupid thing to do, but I can't change what I did and I genuinely thought that I was pressing a button on the back of the phone.
Is there any possible solution without having to send the phone in to HTC?
Thank you,
Craig.
craigspc said:
Hi,
While on holiday I put my Desire HD on charge over night (was working fine at that point), but when trying to turn it on the next morning it just vibrated 7 times and that was it - the phone would do nothing. The phone doesn't respond to the hard reset process described on the HTC website and no lights come on at any point (not even when connected to the charger).
The only time the phone does anything, is when you eject the battery and re-insert it. At the point where the battery touches the contacts inside the phone, it vibrates 7 times again and nothing more. The phone has not been modified in any way and uses the original OS from HTC. All the phone does is vibrate 7 times when inserting the battery. Otherwise it's completely dead.
This would, I presume, normally be a simple warranty case (8 month old phone). However, in my desperation to reset/fix the phone, I tried pressing what I thought was a reset button underneath the SIM & memory card cover (with the tip of a pen). Instead of the 'click' that I expected though, it pierced what turned out to be a small black sticker - an action which HTC says has invalidated the warranty on my phone. They have now created a return reference for me, but I'm likely to be hit with a big bill for repair if/when I send the phone in.
I understand that confusing a sticker for a button is a stupid thing to do, but I can't change what I did and I genuinely thought that I was pressing a button on the back of the phone.
Is there any possible solution without having to send the phone in to HTC?
Thank you,
Craig.
Click to expand...
Click to collapse
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
I'd like to know if it is obvious that you tried to open the phone up or not..
To me, if you cannot get into Recovery nor Bootloader, your pretty much screwed, try pulling battery out, insert it back in, hold the Volume down button, and while holding press Power button?
Found this aswell:
http://forum.xda-developers.com/showthread.php?t=879726
Others with your problem, but it seems Service is the only way..
Shidapu said:
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
I'd like to know if it is obvious that you tried to open the phone up or not..
Click to expand...
Click to collapse
I'll have access to a Digital SLR tonight and will post a photo tonight. Looking at the phone though, it is clearly visible that it has not been touched with anything other than the tip of a pen. There is another small sticker that I found in the battery compartment - this is completely in tact.
I don't think anyone looking at the phone would doubt that the one sticker was pierced with the tip of a pen, but unfortunately that doesn't seem to make any difference. The guy I spoke to from HTC was friendly and polite, but he insisted that it wouldn't make any difference - I broke the rules and that's it.
I suppose the only reason that I'm disappointed is that I've now had four HTC smartphones and I've never requested warranty support before. Oh well... :-(
Thanks for the links you provided. Lots of useful info, but unfortunately I can't find any solution - the phone is clearly dead.
Thanks,
Craig.
Shidapu said:
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
Here's the pic. I didn't bother taking a photo of the other sticker as it hasn't been touched or damaged at all. Would you say it's worth sending the phone and enclosing a note explaining what I did?
Click to expand...
Click to collapse
Sending it I believe is the only way the phone will get fixed. DO include a note explaining what you did but I dont know how useful it will be. You never know though. As the other one is still intact they may believe you and do it for free.
Repaired
I just wanted to say thanks for the replies. I sent my phone in and the repair was carried out under warranty.
Regards,
Craig.
Can you tell what was broken and repaired in your phone?I have the same problem since yesterday...
Without screenshot is more difficult solve :-(
gopiter said:
Can you tell what was broken and repaired in your phone?I have the same problem since yesterday...
Click to expand...
Click to collapse
Apparently it was a motherboard failure. The board was replaced and now it's working fine again.
Same......
craigspc said:
Apparently it was a motherboard failure. The board was replaced and now it's working fine again.
Click to expand...
Click to collapse
Exactly the same is happening to me... 8 months old too..
About to send it off for warrenty, but can you tell me if you lost all your information and number, apps on the handset, as I cant remember the last time I did a sync..
thanks..
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
gopiter said:
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
Click to expand...
Click to collapse
Lol...thats bad, This might be the first case which I have seen returned because of unauthorized firmware..., Don't leave it like that and read the full document which come with the phone. There will be some wording which might not be clear but should be enough to fight back...
Yep...I think I'm the first person who returned phone back from warranty because of no HTC firmware flashed...As soon as I get my DHD and documents back I'll report what they said.
online4yourmin said:
Exactly the same is happening to me... 8 months old too..
About to send it off for warrenty, but can you tell me if you lost all your information and number, apps on the handset, as I cant remember the last time I did a sync..
thanks..
Click to expand...
Click to collapse
Yes, if you send the phone in for repair, you will lose everything stored on the device that you haven't backed up. I think this will be the case even if they don't replace the motherboard. Any apps that you previously bought through Android Market can be restored though - you don't have to buy them again.
Craig.
gopiter said:
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
Click to expand...
Click to collapse
Hmm.. That's bad news... Trying to read between the lines a bit - Are they saying that they won't replace the motherboard because you have flashed the phone, or because they suspect that flashing the phone played a direct role in the failure?
If the motherboard has died surely they'd replace it? Then again, if the motherboard had died completely - how would they know that the phone had been flashed in the first place?
When exactly did the problem start for you?
Craig.
craigspc said:
Hmm.. That's bad news... Trying to read between the lines a bit - Are they saying that they won't replace the motherboard because you have flashed the phone, or because they suspect that flashing the phone played a direct role in the failure?
If the motherboard has died surely they'd replace it? Then again, if the motherboard had died completely - how would they know that the phone had been flashed in the first place?
When exactly did the problem start for you?
Craig.
Click to expand...
Click to collapse
A returned my phone to the seller so I don't have direct contact with HTC service but the seller got information from service that: motherboard is dead because of flashing unauthorized firmware/unauthorized firmware damaged motherboard...I'm waiting to get my phone back from service with documentation and then I'll fight back...
My phone works perfectly normal and when I tried to reebot it simply wont boot...it's strange and I wonder how firmware it self could damage motherboard?
Ok, DHD came back from HTC service with all documentation and statement that they will not repair it etc...and it normally boot into OS...But it couldn't boot into bootloader - just vibrates 3 times.So I booted it again into OS and flashed again the hboot and after that phone successfully boot into bootloader .So now my DHD is fully functional I just wonder why HTC claimed that motherboard is broken and wanted me to pay for replacement...?
Very strange - 8 month fault
I too have a DHD - this one is stock standard - got it back from employee today as he said it was not charging (worked right up till then). i plugged it in and got a flashing orange amber light. left if for a while noting would work. finally worked out if i inserted teh battery while plugged in it woud give me a solid charging light and vibrate 7 times.
Seems strange that they are all faulting at 8 months. Mine was an import, so it might have to go back to singapore or malaysia or where ever it cam from.
Checked battery it is at 3.8V so ok.
gopiter said:
Ok, DHD came back from HTC service with all documentation and statement that they will not repair it etc...and it normally boot into OS...But it couldn't boot into bootloader - just vibrates 3 times.So I booted it again into OS and flashed again the hboot and after that phone successfully boot into bootloader .So now my DHD is fully functional I just wonder why HTC claimed that motherboard is broken and wanted me to pay for replacement...?
Click to expand...
Click to collapse
My warranties over and i've got the same problem!
I just wanted to know if your phone wasn't working at all before you gave it in for service? And when it came back, it was working again?
And be not ready to repair it, they weren't ready to repair it for a fee either?
Omairss said:
My warranties over and i've got the same problem!
I just wanted to know if your phone wasn't working at all before you gave it in for service? And when it came back, it was working again?
And be not ready to repair it, they weren't ready to repair it for a fee either?
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Click to collapse
My phone wasn't working at all it didn't boot even display splash screen...just vibrates.I heared phone services have devices called "BOX" which can unbrick your dead phone.I think they did it with my phone and when it boots they saw my own boot screen instead of stock HTC...so it was clear to them they can void my warranty and offer motherboard replacement for fee (high fee ).I didn't agree for that and phone returned to me unbricked.I just had to reflash hboot again.

[Q] DHD brick and guarantee help

Hi Everyone !
I have a Desire HD and it bricked last sunday evening. It's only half year old, so I took it back to T-Mobile (I bought it from them). But it's rooted and Radio S-OFF-ed when died. Can the service establish that I rooted and S-OFF-ed my phone, or no ?
Thanks in advance !
If it's totally dead (no bootloader access or charge light) then they won't be able to tell. They'll fix it without any knowledge of software changes.
Sent from my Motorola Startac running Atari 2600 software!
Yep if its completely dead they wont bother repairing it, they'll just replace the motherboard. That way they have no knowledge of what you did to it.
Thanks for the answers,I'm happy right now,because you have the point:absolutely no sign of life. No charging light,no bootloader and no any happening when I press the power button (same with another battery too).
how did you manage to do that? It will be good for others to know so that they dont make such a mistake .
meeru said:
how did you manage to do that? It will be good for others to know so that they dont make such a mistake .
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Click to collapse
I don't know. Here's what happened:
1.: I use Opera Mobile for web browsing and the past few days it's become very slow. Sometimes the only way to close it is press the Home button and close it in task manager. I thought it's a software problem, so I made a hard reset, but it's not resolved my problem. Mean while I saw the news that HTC will not refresh the Desire HD to ICS in the first line, so I downgraded it and flash the latest NDT MIUI ROM.
2.: Next day I connected my phone to my PC and realised there is no communication between, only charging. I tried it in other computers and other USB cables, same result, so I wanted to back to stock. My only problem was the Radio system. I was still S-OFF-ed. I searched so many forums and I tried to get back Radio S-ON in Terminal Emulator, but it didn't work.
3.: Tried some instructions without any result and finally after a reboot procedure the phone didn't wake up anymore. No reaction for the charger, no reaction for any button pushed. Nothing. Took it back to T-Mobile and they check the battery because they thought maybe that caused this and they said it discharged over.
And now I'm waiting for an SMS or call how is my phone now
goodluck with that
Got it back from repair service. They changed its motherboard,so almost I have a brand new phone now I'm so lucky I guess ... huhh ... sweating a lot,but now I'm happy
SsZzliMm said:
Got it back from repair service. They changed its motherboard,so almost I have a brand new phone now I'm so lucky I guess ... huhh ... sweating a lot,but now I'm happy
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Click to collapse
Good job mate
Sent from my Desire HD using xda premium
SsZzliMm said:
Thanks for the answers,I'm happy right now,because you have the point:absolutely no sign of life. No charging light,no bootloader and no any happening when I press the power button (same with another battery too).
Click to expand...
Click to collapse
If you plug it into your computer in that state, does it ask for qload usb drivers? if so, Its a true brick, and there's no way they'll know what you had going on. I had mine replaced in June this year after mine was bricked.

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