Develop Bugs

stupid ? Verizon activation

Just finished playing with my new 6900 and want to activate it (GPS seems to be working even with the cdma antenna off). I don't know if it's because I'm not in my home area or because they are onto the custom rom but activation fails by *228,2 *228,1 *228,3 (followed by *228,1) and even by typing the esn into the website. This is a brand new unactivated phone. The fail message says to call customer service. Are they going to realize it's a custom rom?

akatcl said:
Just finished playing with my new 6900 and want to activate it (GPS seems to be working even with the cdma antenna off). I don't know if it's because I'm not in my home area or because they are onto the custom rom but activation fails by *228,2 *228,1 *228,3 (followed by *228,1) and even by typing the esn into the website. This is a brand new unactivated phone. The fail message says to call customer service. Are they going to realize it's a custom rom?
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Click to collapse
Nah, just tell em you recently flashed the 6.1 ROM update, or you Master Reset the phone and even after *228 you can't get the phone to authenticate calls. They will re-establish it in the system and you'll be good to go.

fwaits said:
Nah, just tell em you recently flashed the 6.1 ROM update, or you Master Reset the phone and even after *228 you can't get the phone to authenticate calls. They will re-establish it in the system and you'll be good to go.
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Click to collapse
Gave them a call. The woman I spoke to had me dial ##778 which didn't work (because of nfsfans's dialer app that came with his 6.5 package, I guess).
Any thoughts?

akatcl said:
Gave them a call. The woman I spoke to had me dial ##778 which didn't work (because of nfsfans's dialer app that came with his 6.5 package, I guess).
Any thoughts?
Click to expand...
Click to collapse
Try ##778# that should do it. Or you can go in to your file explorer and under the windows folder run the EPST.ink

kilroy1stcav said:
Try ##778# that should do it. Or you can go in to your file explorer and under the windows folder run the EPST.ink
Click to expand...
Click to collapse
I should have updated the thread... I figured out the ##778# thing this morning but then the password was not 000000 so I had to run getspc.exe to retrieve it. Now, they've gone through the manual set up and, with them doing a couple things on their end, I'm HALFWAY (maybe 1/3) there:
(1) the phone dials but thinks it's roaming (and this mght have something to do with *228 not working...)
(2) Data connection does not work. I recall seeing how to fix this (it is missing some password info or something) and am looking for the thread now... (if someone knows where it is I'd be much obliged) .
I've made 3-4 calls to verizon now, each but the last ending suddenly when they suggested I do a hard reset.
Truthfully, I swear there's some issue with my account that requires voodoo everytime I need to activate a phone. This was my first custom rom but on two different numbers with a handful of pda phones, I can't remember the last time an activation was smoothly. A phone on my other line was roaming mysteriously for a while too and only remedied when I activated a new one.
Thanks all!

*228 Option 1 Not Working!!

Some of the devs and I from the Android porting scene came across recently that *228 option 1 on Verizon does not work. After we intiate option 1, it goes 5 secs and then the error message lady pops up and says that it cant be completed at this time and to call customer care. From working with Verizon, I know tech support is useless for this issue so I am wondering if anybody here has came across this issue and if there is a fix for it. Currently we have tried this on Verizon stock rom and both NSFAN's 6.1 and 6.5 roms and its still a no go.

thanks for the new thread, hated to clutter the other one... I'll be calling to try and get a new AKEY shortly.
Ok, done this so far:
flashed imcoke .40
flashed vzw mr1 stock rom
no joy
Customer Support: 18009220204
Option 3. tech support
Option 3. ??
Option 4. winmo/blck/palm/etc
Option 2. all others
(acct pw) -> transferred
CSR:
"phone 'didn't update,' (something in the 'system')"
*228, opt 2
restart
test call, 'exernal operator' message
epst -> edit -> unlock code: 000000
nam -> edit mdn -> (my number)
home sid/nid #1 -> 02/65535 (probably by area?)
upd -> yes -> ok -> restart
test call, 'exernal operator' message
hold -> trouble ticket.
Has anyone tried #8899 (tech support)? See this thread. Apparently requesting a new AKEY shouldn't be a big deal...

Got voice working
Called the #8899 number. He walked me through changing my MSID back to my 10-digit number in EPST. He also did a 'security update' OTA by having me call #2539, which I think is a new AKEY. People may be able to avoid the pain by going into EPST and fixing their MDN, Home SID/NID #1, and MSID.
So voice is working now, but no data yet - and *228 opt 1 _still_ doesn't work. Anyone (really) know the difference between option 1 and option 2?
Edit:
Got data working now, too... ##778, edit, MIP Default Profile, change NAI to reflect your mobile number.
Also see this ppcgeeks thread.
Oh, but *228 opt 1 still doesn't work.
Edit #2:
Sorry for any confusion - for #2539 you need to have a tech support rep already on the phone. They'll call you on a landline and have you call #2539 from your cell. They'll ask you to tell them when you get put on hold. Then they do something behind the scenes. But you can't just call the number, no one will pick you up on the other side.

i had this problem last night they said the phone "malfunctioned" so i brought it in and they sent me a new one i just got it 5 minutes ago and now *228 1 works fine even after i unlocked it and put nfans 6.5 on it

pasqualeparillo said:
i had this problem last night they said the phone "malfunctioned" so i brought it in and they sent me a new one i just got it 5 minutes ago and now *228 1 works fine even after i unlocked it and put nfans 6.5 on it
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Click to collapse
Have you ran the Android port since you got your new phone and what custom rom and radio did you install?

pasqualeparillo said:
i had this problem last night they said the phone "malfunctioned" so i brought it in and they sent me a new one i just got it 5 minutes ago and now *228 1 works fine even after i unlocked it and put nfans 6.5 on it
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Click to collapse
Hopefully that's not the real fix... If it is, those of us without a warranty are screwed!

I should have a new phone tomorrow. I got the same story from Verizon last night. Im thinking it has something to do if you flash the rom while having a data connection allready setup? Maybe if the thing was in airplane mode first it might work better. I dont know, but im kind of thinking it screws their system up if its active. Ill try and flash the new one before activating the phone. Hopefully that will work.

For the record a tech from VZW finally called me today. Told him that it had been resolved but said I still couldn't *228 opt 1. He said 1 and 2 are almost the same so... maybe this isn't a big concern?

tallnerd1985 said:
Have you ran the Android port since you got your new phone and what custom rom and radio did you install?
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Click to collapse
yeah i have quite a few times with all the different versions of android and hero etc.... and now im still using nfans

ok thanks again mrkite but now calls are not working(data is though!) it acts as if my phone is unactivated. i guess im gonna try the #2539

that's weird...
sorry to hear that... I can't see why changing the MIP settings would affect your calls... Sorry about any confusion about #2539, I edited my post above. What message are you getting when you make calls?
I really recommend calling the #8899 number instead of customer service. They told me to look at settings in EPST that customer service didn't, and they weren't shy about sending a new AKEY through #2539.

it turns out that changing msid to my mobile number is what killed mt calls i called tech support and they gave me a different number to put in my msid and it works now i have calls and data(Finally)
thanks again mrkite38

No service?

Hello XDA, i just rooted / s-offed my phone last night, i did the this tut http://www.youtube.com/watch?v=LGEASn3v0v8 . I have no service on my di2, i only have a max of 2 bars and i have to use wifi, I can't receive messages either, can anyone help me out?
Thanks in advanced, i'm new to this scene. i had the same problem on my eris.

Have you tried using the 722 radio? It's in the development section.

artvandelay440 said:
Have you tried using the 722 radio? It's in the development section.
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Click to collapse
I'll try that and report back, thanks for the reply
So far no luck :3 with 722, i have a global chip in my phone, does this make a difference?

elvensbane said:
I'll try that and report back, thanks for the reply
So far no luck :3 with 722, i have a global chip in my phone, does this make a difference?
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Click to collapse
The global chip is only for international GSM cell connectivity- it doesn't work on normal Verizon CDMA bands. As far as the radio, you might try a complete wipe of data/cache/dalvik cache and flash your rom of choice again, since this isn't a widespread bug. Might just be something borked during the flash.

"No Service" meaning cannot make outgoing calls or receive incoming calls, SMS and data NOT working over mobile network, is that right? All the proper settings are checked as they should, device was activated & working before too .... and done the *228 or *22890 to program phone (again) & update roaming capabilities, and so on.
Did you get a recorded msg. that or see a prompt on the Inc2 that it cannot authenticate your phone, please try again later or call xxx xxx xxxx ?
If that's true, it meant that during the reset/flash process or wiping, that some of the security keys or codes were cleared & changed - the only way is to call that number (it's better to use another phone) and explain that you cannot make/receive calls after doing a Factory Reset and they will check, have you turn off & on the phone, do a few short codes (*xxxx, *xxx, etc.) to reset it whiie you are live, and then finally making a test call to verify upon success.
Take about 10 minutes - yes, I did that myself on the decommissioned Eris. VZW need to do certain things on their end in real time.
Cheers !

Letitride said:
"No Service" meaning cannot make outgoing calls or receive incoming calls, SMS and data NOT working over mobile network, is that right? All the proper settings are checked as they should, device was activated & working before too .... and done the *228 or *22890 to program phone (again) & update roaming capabilities, and so on.
Did you get a recorded msg. that or see a prompt on the Inc2 that it cannot authenticate your phone, please try again later or call xxx xxx xxxx ?
If that's true, it meant that during the reset/flash process or wiping, that some of the security keys or codes were cleared & changed - the only way is to call that number (it's better to use another phone) and explain that you cannot make/receive calls after doing a Factory Reset and they will check, have you turn off & on the phone, do a few short codes (*xxxx, *xxx, etc.) to reset it whiie you are live, and then finally making a test call to verify upon success.
Take about 10 minutes - yes, I did that myself on the decommissioned Eris. VZW need to do certain things on their end in real time.
Cheers !
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Click to collapse
yes sir, i did *228 option 2 and updated my roaming, i'm using the 722 radio, i have mobile network checked. It said successfully updated my roaming and restarted my phone. I just did option 1, and it said it was successful and restarted.
Edit- i have 3G up and down arrow appear again, thats a good thing right? i still have no bars, i normally had about 3 in my area :3 should i update roaming again?
Edit2- It seems to be working good, if i have problems again should i do what you suggested and call them explaining it isn't working after a "reset" ? Thanks so much for the help.

elvensbane said:
did *228 option 2 .... updated my roaming, using the 722 radio, mobile network checked .... updated my roaming and restarted my phone ... said it was successful and restarted.
Edit- 3G up and down arrow appear again, thats a good thing right? i still have no bars, i normally had about 3 in my area :3 should i update roaming again?
Edit2- It seems to be working good, if i have problems again should i do what you suggested and call them explaining it isn't working after a "reset" ? Thanks so much for the help.
Click to expand...
Click to collapse
Bing, Bing - Can you now make/receive calls, if so - you are good but if not, do this quick check next: open Settings > About Phone > Network and under Service state - does it say "In Service" or not.
Turn it off for 5 to 10 minutes, then turn it back on again. Check it again - it's possible for it to self authenticate (especially if it's a Sense ROM, non-Sense roms are more prone to these problems.
If still not "In Service" you will need to do what I suggested above, call them on another line with the Inc2 on - tech. support is available until midnight, last time I called them - they'll reset & fix it. Do NOT, repeat, do NOT, mention a word about rooting, custom ROM or flashing anything - as you know, you're just cycling your settings & it's not working now .... (kind of didn't ask, don't tell )

Having a problem programming my phone.

I went through the process of changing my number through Verizon's website, and I am having problems programming my phone. I did *228 and hit 1 to reprogram and everything went fine. "Programming... SPL Unlocked" with the background music, then the automated voice telling me to please wait while my phone is being programmed.. then 5 seconds or so later my phone makes this stuttering noise like the phone is lagging and then it just shuts off and restarts.
I am not able to to program the phone successfully and I have no idea what it could be. My phone is unlocked and rooted with the Virtuous Affinity ROM.
If anyone could help me out I would really appreciate it. My phone is useless and I need it to function asap. The only thing I could think to do next is a hard reset, but I don't know what kind of implications that would have or if it's even necessary.
Thanks.

joshdaboss said:
I went through the process of changing my number through Verizon's website, and I am having problems programming my phone. I did *228 and hit 1 to reprogram and everything went fine. "Programming... SPL Unlocked" with the background music, then the automated voice telling me to please wait while my phone is being programmed.. then 5 seconds or so later my phone makes this stuttering noise like the phone is lagging and then it just shuts off and restarts.
I am not able to to program the phone successfully and I have no idea what it could be. My phone is unlocked and rooted with the Virtuous Affinity ROM.
If anyone could help me out I would really appreciate it. My phone is useless and I need it to function asap. The only thing I could think to do next is a hard reset, but I don't know what kind of implications that would have or if it's even necessary.
Thanks.
Click to expand...
Click to collapse
I have to sometimes set the CDMA Options/System select to "Home Only" other wise I get a recording telling me to enter an area code with this number.
If you can dial ##778# Send and access the menu for setting up all the data settings, you will need to call VZW from another line or a land-line.
Just be sure to have the stock software version handy to tell them "Oh here it says version 5.10.605.9".
The data settings will stick between flashing ROMs.
You might need to suggest to them to reset your "A" key (Authentication Key).
Tech support is open 24-7 so use it, They get tired of hearing me telling them what their screen shows.
If all else fails, do a nandroid and hard reset.
If your in a fringe area like I am, set the CDMA Options/System select to "Home Only" and do the *22899 send and if that doesn't fix it then get the tech rep back on the line, hop the hoops and do the ##778# Send and put in Home SID/NID and all the rest.
I usually use QPST to backup my data settings but the last time switched phones I forgot that the A Key is ESN specific, so I needed to have it reset.
Good luck..

[Q] Is there a way to Reset Samsung Service Menu Settings???

Hi Guys,
Thanks in advance for all your help. I have check forums and also search online but no luck. Anyhow, I do have two(2) Galaxy S3 SGH-I747M. I factory reset them already and works fine except I'm having problem making phone calls or receiving phone calls. When I insert the SIM card, it recognizes the carrier and getting signal. As soon as I make a phone call, the signal level drops to lowest 1 bar and it's not dialing or I'm not hearing the ring sound on the other line.
I'm asking if there is a way to reset the Samsung Service Menu Settings i.e. *#197328640#. I have a feeling the previous owner messed up the two phones. It was rooted but failed root since services stop running and SU app not working. So I un-rooted both phones and they are now running stock firmware. I factory reset via recovery menu and wipe cache as well. But still no luck. Everything else works but it seems I'm not getting signal. I tried my sim cards with another phone and it works fine. I played around with network settings but no luck still. Any of you guys experienced this?
I have already check the antenna and it's securely connected. I'm just stomped right now. I have a feeling the service menu was fiddled around with before so I just want to know if I can reset it to default settings.

Anyone at all gents? or is it when I factory reset the phone via recovery boot it resets all the settings in service menu? Please reply.....