Develop Bugs

Can't get migrated xv6800 back onto Verizon network

What started out as an effort to get my migrated XV6800 to operate on Verizon's data network has taken a nasty turn for the worse... Here is the long, sordid story, and I would really appreciate help in getting this device back onto the Verizon network.
This was originally a Qwest phone. I unlocked it and flashed it with a Verizon ROM, the file name is _Verizon XV6800_RUU_TITAN_VZW_WWE_3.57.605.1_RS_TITAN_3.37. 75_OM_VZW_ShipFULL. After I did that the customization routines did not run. Frankly, I don't know if they were supposed to or not, but they didn't.
I couldn't get the phone to connect to the Verizon network, even on *228. Eventually I applied a PRL and then I was able to connect to *228, and option #3 got the phone onto the voice network. I used it as my cell phone for two weeks with no issues on the voice network. Still, I wasn't able to get data working.
These are the things I tried while troubleshooting the data issue:
* Loaded the carrier cab from DCD
* Forced a CDMA only connection to download new keys
* Loaded the newest Verizon ROMs I found while at their website (this is the first time I saw customization routines)
* Told Verizon to switch me from pay as you go data to unlimited data (though it looks like they never turned this on)
* Tried activating my PDA with a different Verizon number, and then re-activating it with my original Verizon number
* Did a hard reset
It's those last two steps that screwed me. After I swapped the number off the phone I wasn't able to get it back. I could get to option #3, but it wouldn't let me activate the phone. Their tech support is no help and they are shocked when they look back at my account history and see that I was able to use *228 to get this phone on their network two weeks ago.
I then did a hard reset and got myself all the way back to the point where I was before I manually put the PRL in place. When I dial *228 I get the following: "Your account is not authorized to make calls to this phone number. I you would like to have additional capabilities added to your account please call customer service. Message 4, swich 691". I'm guessing that installing a PRL on the phone will now let me use option #3, because that's what made it work last time. However, I'm looking for instructions since I messed up somewhere in the process last time.
I just tried the following, but I get a recording saying they are unable to activate my phone at this time and then it tried to connect me to a person.
1. Install PRL
2. Install carrier cab
3. Install MMS cab
4. Run *228, #3
I know the person is just going to tell me that they can't help because their system doesn't recognize the ESN.
So what's the verdict, can I expect to get this phone back onto the voice network, will it ever work on the data network? Any help that anyone can offer in resolving this would be greatly appreciated.

Wrong forum? Should this have gone into upgrades?

moved thread by request of OP as Q&A forum did not provide answers nor does the OP expect it to.
Best regards,
Flar

Since being able to dial *228, have you called customer service to pull a new key for your device? When I upgraded a xv6800 rom I was not able to dial *228 until I did that. It was a bit of work getting it to pull the new key, but they did it. They first walked me through a manual registration process, then I think they tried to push it through and that worked.

Is your phone a Verizon phone? The pickle I'm in is that mine is not. When they ask me for the ESN they say it's unrecognized and that's pretty much it. They say they can't help me get it on the network because it's not a Verizon phone.
mfreema said:
Since being able to dial *228, have you called customer service to pull a new key for your device? When I upgraded a xv6800 rom I was not able to dial *228 until I did that. It was a bit of work getting it to pull the new key, but they did it. They first walked me through a manual registration process, then I think they tried to push it through and that worked.
Click to expand...
Click to collapse

Yep mine is a verizon phone. I am wondering if this is a new implementation, because I have flashed several roms before and never had to call them to get my phone activated until about a month ago. When you dial *228 does it allow you to do a phone programing, I think it is option 1?

No. 1, 2, & 3 all fail. I just called tech support again, hoping getting a new A key would resolve this. He told me he couldn't give me an A key unless the phone's ESN was in the system and the only way to get it in there is through *228, #3... Kind of a Catch 22.
His last suggestion was that I activate a different PDA on my number and see if maybe the computer is choking because my current phone isn't a PDA, and this one is. Kind of sounds like clutching at straws, but he said at this point I've done all that can be done, short of that.
I find really odd, and extremely frustrating, that I can't find anyone else who has been through this with a non-Verizon phone.
mfreema said:
Yep mine is a verizon phone. I am wondering if this is a new implementation, because I have flashed several roms before and never had to call them to get my phone activated until about a month ago. When you dial *228 does it allow you to do a phone programing, I think it is option 1?
Click to expand...
Click to collapse

stupid ? Verizon activation

Just finished playing with my new 6900 and want to activate it (GPS seems to be working even with the cdma antenna off). I don't know if it's because I'm not in my home area or because they are onto the custom rom but activation fails by *228,2 *228,1 *228,3 (followed by *228,1) and even by typing the esn into the website. This is a brand new unactivated phone. The fail message says to call customer service. Are they going to realize it's a custom rom?

akatcl said:
Just finished playing with my new 6900 and want to activate it (GPS seems to be working even with the cdma antenna off). I don't know if it's because I'm not in my home area or because they are onto the custom rom but activation fails by *228,2 *228,1 *228,3 (followed by *228,1) and even by typing the esn into the website. This is a brand new unactivated phone. The fail message says to call customer service. Are they going to realize it's a custom rom?
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Click to collapse
Nah, just tell em you recently flashed the 6.1 ROM update, or you Master Reset the phone and even after *228 you can't get the phone to authenticate calls. They will re-establish it in the system and you'll be good to go.

fwaits said:
Nah, just tell em you recently flashed the 6.1 ROM update, or you Master Reset the phone and even after *228 you can't get the phone to authenticate calls. They will re-establish it in the system and you'll be good to go.
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Click to collapse
Gave them a call. The woman I spoke to had me dial ##778 which didn't work (because of nfsfans's dialer app that came with his 6.5 package, I guess).
Any thoughts?

akatcl said:
Gave them a call. The woman I spoke to had me dial ##778 which didn't work (because of nfsfans's dialer app that came with his 6.5 package, I guess).
Any thoughts?
Click to expand...
Click to collapse
Try ##778# that should do it. Or you can go in to your file explorer and under the windows folder run the EPST.ink

kilroy1stcav said:
Try ##778# that should do it. Or you can go in to your file explorer and under the windows folder run the EPST.ink
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Click to collapse
I should have updated the thread... I figured out the ##778# thing this morning but then the password was not 000000 so I had to run getspc.exe to retrieve it. Now, they've gone through the manual set up and, with them doing a couple things on their end, I'm HALFWAY (maybe 1/3) there:
(1) the phone dials but thinks it's roaming (and this mght have something to do with *228 not working...)
(2) Data connection does not work. I recall seeing how to fix this (it is missing some password info or something) and am looking for the thread now... (if someone knows where it is I'd be much obliged) .
I've made 3-4 calls to verizon now, each but the last ending suddenly when they suggested I do a hard reset.
Truthfully, I swear there's some issue with my account that requires voodoo everytime I need to activate a phone. This was my first custom rom but on two different numbers with a handful of pda phones, I can't remember the last time an activation was smoothly. A phone on my other line was roaming mysteriously for a while too and only remedied when I activated a new one.
Thanks all!

Question about porting

This morning I picked up my EVO and the wonderful people at the Sprint store ported over my number from T-mobile. They told me to leave my EVO off until my old G1 with T-Mobile stopped working. I think they might have screwed something up, though, because my voicemail number is a different number than mine and I can't use the device self service. Here's the skinny so far:
- I've done the profile update in the settings, that doesn't fix it.
- My visual voicemail does not work
- The device self service tells me that it's not the correct number for my account.
Now, this morning I did hear them mention something about a temporary number, so I'm thinking it might be defaulting to that. I'm going to call Sprint in the morning to get it taken care of, but I figured I'd come to the real experts first. Any ideas?

same exact problem.
ported my g1 number to sprint and was told the same, fired up the evo once my g1 stopped working.
the number displayed in settings>about phone is still the temporary number and the same functions do not work for me.
tell me how it goes with sprint.
much appreciated.

Same here as well but your number is actually your ported number. I called sprint and the guy said that's normal it can take up to 2 full days before all that gets sorted out. Once your ported number shows in your about phone your voicemail will work.

P_Dub_S said:
Same here as well but your number is actually your ported number. I called sprint and the guy said that's normal it can take up to 2 full days before all that gets sorted out. Once your ported number shows in your about phone your voicemail will work.
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Got this from another thread in the general forum: Worse case get your msl and enter ##MSL CODE# this will bring up a menu where you can make sure that your new phone number is correctly placed in both those fields. If not you can save the correct number and reboot. Sometimes the phone provisions properly sometimes it will not.

They should have programmed your original phone number and MSID into the phone even though it had not yet been ported over yet. Call Customer service and get your programming info or go back to the store to have them reprogram it. It's going to be stuck with the temp number until it's manually configured.

Hey everyone,
I went to the Sprint store this morning to get my issue taken care of, and it was as simple as reprogramming. He took care of it in 30 seconds. All fixed!

i went to the sprint store, but i don't think the employee really understood the problem. they ended up doing a hard reset and not being able to fix it.
ended up calling customer care and they took care of it easily.

I had this same issue but with my wife's phone 2 weeks ago. I ended up doing a hard reset (not the one in the user menu for her phone) via a service menu (they provided code).
So my guess is either re-program or this service menu hard reset future reference for anyone with similar problem

sprint, boost, Error 16 fixed..

Hi People some of you are having problems with error 16 from sprint or boost when you flash or reset a phone, well i have a direct number that you can call, but make sure you have the exact name on the account plus the phone that you are using he diret phone number is 1-877-492-9605... Dont forget to thanks for thi research that will help anybody...... no one had this information

the way i do it is going to my account on boost and changing the esn number on my account with any other esn ,, wait a few minutes and than i put my old esn back on the account that will fix it, im 100% sure

Thanks for the help.
Do you have any idea what causes it? I heard an error 16 randomly last week, but just hung up (with a puzzled look on my face) and called right back and the call went through.
I set up my wife's phone two weeks ago and she got that error twice. Once shortly after I first activated and then after I rooted and put in a new system, including a new radio.
Both times calling regular customer service resolved the issue.
Since then I haven't had this problem at all.
Edit: the following information may outdated, as the last time I had the problem, I had actually call customer service from another phone because the automatic prompting did not work.
http://support.sprint.com/support/a...rror_16_message/case-gz982789-20101105-084949

Still Works
thegqguy said:
Hi People some of you are having problems with error 16 from sprint or boost when you flash or reset a phone, well i have a direct number that you can call, but make sure you have the exact name on the account plus the phone that you are using he diret phone number is 1-877-492-9605... Dont forget to thanks for thi research that will help anybody...... no one had this information
Click to expand...
Click to collapse
Thanks for finding this thegqguy. Three years later and this number still works.
Calling from the handset gets you directly to the error 16 person on your mobile carrier error 16 department.
Helped after changing my elderly mothers phone on the lifeline from an old dying kyrocera jax which is probably giving her cancer due to the high esd or emr or whatever radiates from the radio. Now maybe she will finally live to be over 80 without brain cancer.:victory:

"Error 16" Boost Mobile?

Recently I have been having a problem with error 16. It happened of course when I activated on boost mobile. Then 3 days later it hit me 2 days in a row. And now a week later I am getting error 16 again. Did some research and couldn't find a fix. I know how to get it to go away I just need a way to make it stop repeating. Any info? Thanks
Sent from my PC36100 using XDA App

I'm on a boost prl. And a custome Rom.
Sent from my PC36100 using XDA App

Did you flash your phone yourself or did you pay to have someone do it for you? I know how to fix the error but lets figure out why it keeps happening also. The only time I've ever got that error is when I first activated the phone. Also, did you have to apply a fix each time it gave you the error or did it fix itself?
Sent from my PC36100 using xda premium

What prl are you using? Also would that work for me?
Sent from my BOOSTed EVO using xda premium

I just flashed to boost... Would like some input.
Sent from my BOOSTed EVO using xda premium

ERror 16 FIX is .......Just call 365
Sent from my PC36100 using Tapatalk

How do you fix i have recently been having the same issues. it comes and goes. ill make a call and sometimes get the error then i just hang up and try again then will usually fix itself

The only time this happens to me is when I turn on the donor phone, I don't even have to make a call with it, and then turn on the Evo.
This is the only time this ever happens to me.

In my experience error 16 happens when Boost initiates an OTA PRL update and when the flashed phone does not respond correctly (as a Boost phone would) it is flagged and error 16 results.
What you need to do to avoid it is to wait for an automatic PRL update after you activate the donor phone and only then flash the receptor phone.

Error 16 is a "Sprint" security Flag. It not related to Boost at all. What typically causes it is the radio still has some of the old MEID or ESN locations. When you flashed your new phone did you find the correct amount of locations in hex memory? I think 9 for MEID and 11 for ESN? Any less and the old info is still in hex memory and it will NOT authenticate. When you do your ##debug# I bet you'll see AN/AAA authentication = failed or so... check that out.
As far as clearing it, the only I know is to let the call go thru to Sprint. They will verify your Boost account and then reset your account. But if the phone is not fully flashed it will work but error out again later on.

hello i got this error and let teh call go through but instead of sending to a rep it just says please contact your customer support provider at the end -- it hap[pened before but it went to asprint rep who helped me.. any ideas?

I don't know if it's actually related, but I'm getting that error only when I change Network Name through Service Programming from Sprint to Boost Mobile. After i verified account by talking to rep that error never happened again to me. Bt I'm still on old baseband and a PRI for over a month without any issue (except for battery life). Will update PRI and baseband now to see what is gonna happen.
Does anyone know is it ok to update NV from this thread?
[ Radios ][ 9-5 ] All EVO Radio, WiMAX, PRI, NV & HBoot versions

just stay on the line and talk to the rep. they know exactly whats wrong and will fix no ??? asked. just remember to tell them the donor phone when asked what kind of phone

I've had this problem also anytime I turn on the donor phone, it's a super easy fix and you don't have to talk to anyone. What you need to do is find a temporary MEID, there's a topic at http://www.howardforums.com/showthr...ow-ESN-s-for-activations-here-(NO-QUESTIONS!) with tons of them (many are in use but look around) than (while leaving your donor phone off) go into your My Account on the boost website and change your MEID to the temporary MEID, wait a few minutes and change the MEID back to your correct MEID. This will fix the error number 16 problem. Keep in mind as well than anytime I've done this Ive left my Evo turned on, didn't have to restart or anything.
A second solution as the post above, you could wait on the line and tell them you're just trying to make a call, give them the description of your donor phone and they will call you back on another number and have you make a test call etc (make sure you do it from your Evo). They may or may not need to call you back though, this is just what I've always been told. The only solution I ever needed with this problem is the first one.

kc3 said:
I've had this problem also anytime I turn on the donor phone, it's a super easy fix and you don't have to talk to anyone. What you need to do is find a temporary MEID, there's a topic at http://www.howardforums.com/showthr...ow-ESN-s-for-activations-here-(NO-QUESTIONS!) with tons of them (many are in use but look around) than (while leaving your donor phone off) go into your My Account on the boost website and change your MEID to the temporary MEID, wait a few minutes and change the MEID back to your correct MEID. This will fix the error number 16 problem. Keep in mind as well than anytime I've done this Ive left my Evo turned on, didn't have to restart or anything.
A second solution as the post above, you could wait on the line and tell them you're just trying to make a call, give them the description of your donor phone and they will call you back on another number and have you make a test call etc (make sure you do it from your Evo). They may or may not need to call you back though, this is just what I've always been told. The only solution I ever needed with this problem is the first one.
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Click to collapse
Cool thanks i will try your first method next time!!

Offering to sell a service is against the rules. Posting a paid service will warrent a ban

Error 16 Fix!! Only if you have a 2nd working BM cellphone.
I believe that BM Reps are now aware of the main cause of Error 16; Consequently, they may some times be hard to convince....Anyways here is a work around:
You need a 2nd working BM cellphone ( let's call it replacement cellphone), that is not active on any other account:
PS: Your donor phone is not what I am talking about ( matter of fact you should take its battery out and hide it somewhere in your basement )
By Flashed phone I mean your (EVO, EPIC, NEXUS....)
1- Turn OFF Both cellphones (replacement and flashed).
2- Log into your BM account, got to upgrade device, and activate the replacement cellphone
3- Turn ON the replacement cellphone (ONLY) and let it sync with the network... Test it by calling 611, if working call someone you know to double check...
4- Turn OFF replacement cellphone
4- Log into your BM account, got to upgrade device, and activate the Flashed cellphone
3- Turn ON the Flashed cellphone (ONLY) and let it sync with the network... Test it by calling 611, if working, call someone you know to double check...
Hit thanks if I helped you...

It's not that complicated. All you need to do when using this method to fix error 16 is:
1) log into boost acct, go to update handset and enter extra meid, click OK twice until you get to the screen with msl, msid, and phone number at the bottom of screen.
2) now go to main acct info screen and then click on update handset again, enter donor meid, click OK twice and you are set. Just make sure donor is off first and really you do not even have to turn off the flashed phone. I have done this probably 100 times this way with no problems.
Kc3 explained this a few posts above us already, but you don't have to wait more than a second or two before changing back.
Sent from my PC36100 using xda premium

Klown80 said:
It's not that complicated. All you need to do when using this method to fix error 16 is:
1) log into boost acct, go to update handset and enter extra meid, click OK twice until you get to the screen with msl, msid, and phone number at the bottom of screen.
2) now go to main acct info screen and then click on update handset again, enter donor meid, click OK twice and you are set. Just make sure donor is off first and really you do not even have to turn off the flashed phone. I have done this probably 100 times this way with no problems.
Kc3 explained this a few posts above us already, but you don't have to wait more than a second or two before changing back.
Sent from my PC36100 using xda premium
Click to expand...
Click to collapse
The problem with this for me is that I'm grandfathered to the old Pay-as you-go. and if I change my handset I loose that service.
Any other suggestions?

thecensor said:
The problem with this for me is that I'm grandfathered to the old Pay-as you-go. and if I change my handset I loose that service.
Any other suggestions?
Click to expand...
Click to collapse
Stay on the phone when you get the error 16, at the end an operator should get on the line, just make sure you tell them about the donor phone if they ask any questions, dont tell them about the flashed phone at all. If they ask, tell them you just went to make a call and started getting this error.
Hope this helps!