Develop Bugs

Can't get migrated xv6800 back onto Verizon network

What started out as an effort to get my migrated XV6800 to operate on Verizon's data network has taken a nasty turn for the worse... Here is the long, sordid story, and I would really appreciate help in getting this device back onto the Verizon network.
This was originally a Qwest phone. I unlocked it and flashed it with a Verizon ROM, the file name is _Verizon XV6800_RUU_TITAN_VZW_WWE_3.57.605.1_RS_TITAN_3.37. 75_OM_VZW_ShipFULL. After I did that the customization routines did not run. Frankly, I don't know if they were supposed to or not, but they didn't.
I couldn't get the phone to connect to the Verizon network, even on *228. Eventually I applied a PRL and then I was able to connect to *228, and option #3 got the phone onto the voice network. I used it as my cell phone for two weeks with no issues on the voice network. Still, I wasn't able to get data working.
These are the things I tried while troubleshooting the data issue:
* Loaded the carrier cab from DCD
* Forced a CDMA only connection to download new keys
* Loaded the newest Verizon ROMs I found while at their website (this is the first time I saw customization routines)
* Told Verizon to switch me from pay as you go data to unlimited data (though it looks like they never turned this on)
* Tried activating my PDA with a different Verizon number, and then re-activating it with my original Verizon number
* Did a hard reset
It's those last two steps that screwed me. After I swapped the number off the phone I wasn't able to get it back. I could get to option #3, but it wouldn't let me activate the phone. Their tech support is no help and they are shocked when they look back at my account history and see that I was able to use *228 to get this phone on their network two weeks ago.
I then did a hard reset and got myself all the way back to the point where I was before I manually put the PRL in place. When I dial *228 I get the following: "Your account is not authorized to make calls to this phone number. I you would like to have additional capabilities added to your account please call customer service. Message 4, swich 691". I'm guessing that installing a PRL on the phone will now let me use option #3, because that's what made it work last time. However, I'm looking for instructions since I messed up somewhere in the process last time.
I just tried the following, but I get a recording saying they are unable to activate my phone at this time and then it tried to connect me to a person.
1. Install PRL
2. Install carrier cab
3. Install MMS cab
4. Run *228, #3
I know the person is just going to tell me that they can't help because their system doesn't recognize the ESN.
So what's the verdict, can I expect to get this phone back onto the voice network, will it ever work on the data network? Any help that anyone can offer in resolving this would be greatly appreciated.

Wrong forum? Should this have gone into upgrades?

moved thread by request of OP as Q&A forum did not provide answers nor does the OP expect it to.
Best regards,
Flar

Since being able to dial *228, have you called customer service to pull a new key for your device? When I upgraded a xv6800 rom I was not able to dial *228 until I did that. It was a bit of work getting it to pull the new key, but they did it. They first walked me through a manual registration process, then I think they tried to push it through and that worked.

Is your phone a Verizon phone? The pickle I'm in is that mine is not. When they ask me for the ESN they say it's unrecognized and that's pretty much it. They say they can't help me get it on the network because it's not a Verizon phone.
mfreema said:
Since being able to dial *228, have you called customer service to pull a new key for your device? When I upgraded a xv6800 rom I was not able to dial *228 until I did that. It was a bit of work getting it to pull the new key, but they did it. They first walked me through a manual registration process, then I think they tried to push it through and that worked.
Click to expand...
Click to collapse

Yep mine is a verizon phone. I am wondering if this is a new implementation, because I have flashed several roms before and never had to call them to get my phone activated until about a month ago. When you dial *228 does it allow you to do a phone programing, I think it is option 1?

No. 1, 2, & 3 all fail. I just called tech support again, hoping getting a new A key would resolve this. He told me he couldn't give me an A key unless the phone's ESN was in the system and the only way to get it in there is through *228, #3... Kind of a Catch 22.
His last suggestion was that I activate a different PDA on my number and see if maybe the computer is choking because my current phone isn't a PDA, and this one is. Kind of sounds like clutching at straws, but he said at this point I've done all that can be done, short of that.
I find really odd, and extremely frustrating, that I can't find anyone else who has been through this with a non-Verizon phone.
mfreema said:
Yep mine is a verizon phone. I am wondering if this is a new implementation, because I have flashed several roms before and never had to call them to get my phone activated until about a month ago. When you dial *228 does it allow you to do a phone programing, I think it is option 1?
Click to expand...
Click to collapse

*228 Option 1 Not Working!!

Some of the devs and I from the Android porting scene came across recently that *228 option 1 on Verizon does not work. After we intiate option 1, it goes 5 secs and then the error message lady pops up and says that it cant be completed at this time and to call customer care. From working with Verizon, I know tech support is useless for this issue so I am wondering if anybody here has came across this issue and if there is a fix for it. Currently we have tried this on Verizon stock rom and both NSFAN's 6.1 and 6.5 roms and its still a no go.

thanks for the new thread, hated to clutter the other one... I'll be calling to try and get a new AKEY shortly.
Ok, done this so far:
flashed imcoke .40
flashed vzw mr1 stock rom
no joy
Customer Support: 18009220204
Option 3. tech support
Option 3. ??
Option 4. winmo/blck/palm/etc
Option 2. all others
(acct pw) -> transferred
CSR:
"phone 'didn't update,' (something in the 'system')"
*228, opt 2
restart
test call, 'exernal operator' message
epst -> edit -> unlock code: 000000
nam -> edit mdn -> (my number)
home sid/nid #1 -> 02/65535 (probably by area?)
upd -> yes -> ok -> restart
test call, 'exernal operator' message
hold -> trouble ticket.
Has anyone tried #8899 (tech support)? See this thread. Apparently requesting a new AKEY shouldn't be a big deal...

Got voice working
Called the #8899 number. He walked me through changing my MSID back to my 10-digit number in EPST. He also did a 'security update' OTA by having me call #2539, which I think is a new AKEY. People may be able to avoid the pain by going into EPST and fixing their MDN, Home SID/NID #1, and MSID.
So voice is working now, but no data yet - and *228 opt 1 _still_ doesn't work. Anyone (really) know the difference between option 1 and option 2?
Edit:
Got data working now, too... ##778, edit, MIP Default Profile, change NAI to reflect your mobile number.
Also see this ppcgeeks thread.
Oh, but *228 opt 1 still doesn't work.
Edit #2:
Sorry for any confusion - for #2539 you need to have a tech support rep already on the phone. They'll call you on a landline and have you call #2539 from your cell. They'll ask you to tell them when you get put on hold. Then they do something behind the scenes. But you can't just call the number, no one will pick you up on the other side.

i had this problem last night they said the phone "malfunctioned" so i brought it in and they sent me a new one i just got it 5 minutes ago and now *228 1 works fine even after i unlocked it and put nfans 6.5 on it

pasqualeparillo said:
i had this problem last night they said the phone "malfunctioned" so i brought it in and they sent me a new one i just got it 5 minutes ago and now *228 1 works fine even after i unlocked it and put nfans 6.5 on it
Click to expand...
Click to collapse
Have you ran the Android port since you got your new phone and what custom rom and radio did you install?

pasqualeparillo said:
i had this problem last night they said the phone "malfunctioned" so i brought it in and they sent me a new one i just got it 5 minutes ago and now *228 1 works fine even after i unlocked it and put nfans 6.5 on it
Click to expand...
Click to collapse
Hopefully that's not the real fix... If it is, those of us without a warranty are screwed!

I should have a new phone tomorrow. I got the same story from Verizon last night. Im thinking it has something to do if you flash the rom while having a data connection allready setup? Maybe if the thing was in airplane mode first it might work better. I dont know, but im kind of thinking it screws their system up if its active. Ill try and flash the new one before activating the phone. Hopefully that will work.

For the record a tech from VZW finally called me today. Told him that it had been resolved but said I still couldn't *228 opt 1. He said 1 and 2 are almost the same so... maybe this isn't a big concern?

tallnerd1985 said:
Have you ran the Android port since you got your new phone and what custom rom and radio did you install?
Click to expand...
Click to collapse
yeah i have quite a few times with all the different versions of android and hero etc.... and now im still using nfans

ok thanks again mrkite but now calls are not working(data is though!) it acts as if my phone is unactivated. i guess im gonna try the #2539

that's weird...
sorry to hear that... I can't see why changing the MIP settings would affect your calls... Sorry about any confusion about #2539, I edited my post above. What message are you getting when you make calls?
I really recommend calling the #8899 number instead of customer service. They told me to look at settings in EPST that customer service didn't, and they weren't shy about sending a new AKEY through #2539.

it turns out that changing msid to my mobile number is what killed mt calls i called tech support and they gave me a different number to put in my msid and it works now i have calls and data(Finally)
thanks again mrkite38

[Q] Changed Phone #, now can't dial out

So I had my Evo 4g rooted with Unrevoked3, had some nice ROMs and all that fun bling stuff for a few months without a hitch. Yesterday I had my number changed, didn't bother returning to stock or anything. I couldn't dial out or send texts (but could send texts) but had access to the mobile network. So I unrooted, returned to stock (no OTA cuz I intend to root it again), ran through Sprint's activation again and still exact same issue.
I get this message when I attempt dialing out and also when I dial my new number from a diff line: "We could not complete your call. Please try again." Google voice works fine though - but again, so does the mobile network.
Sprint customer service is no help - and right now the Sprint store is closed, so here I be. Any help would be appreciated.

it sounds like the number is not configured correctly on sprint's end. taking it into the store may be the only way to get it fixed. or go onto the sprint website n try

{ParanoiA} said:
it sounds like the number is not configured correctly on sprint's end. taking it into the store may be the only way to get it fixed. or go onto the sprint website n try
Click to expand...
Click to collapse
This, or call *2.

Problem solved! Turns out it was my Google Voice number integrated with my old Sprint number that was creating conflicts with my phone being able to use the new Sprint number. Talk about a whack attack. I spoke with five diff techs trying to figure this one out.
Man, I did all that unrooting and resetting for nothin! Except, of course, for other Google Voice subscribers to learn from my experience...

"Error 16" Boost Mobile?

Recently I have been having a problem with error 16. It happened of course when I activated on boost mobile. Then 3 days later it hit me 2 days in a row. And now a week later I am getting error 16 again. Did some research and couldn't find a fix. I know how to get it to go away I just need a way to make it stop repeating. Any info? Thanks
Sent from my PC36100 using XDA App

I'm on a boost prl. And a custome Rom.
Sent from my PC36100 using XDA App

Did you flash your phone yourself or did you pay to have someone do it for you? I know how to fix the error but lets figure out why it keeps happening also. The only time I've ever got that error is when I first activated the phone. Also, did you have to apply a fix each time it gave you the error or did it fix itself?
Sent from my PC36100 using xda premium

What prl are you using? Also would that work for me?
Sent from my BOOSTed EVO using xda premium

I just flashed to boost... Would like some input.
Sent from my BOOSTed EVO using xda premium

ERror 16 FIX is .......Just call 365
Sent from my PC36100 using Tapatalk

How do you fix i have recently been having the same issues. it comes and goes. ill make a call and sometimes get the error then i just hang up and try again then will usually fix itself

The only time this happens to me is when I turn on the donor phone, I don't even have to make a call with it, and then turn on the Evo.
This is the only time this ever happens to me.

In my experience error 16 happens when Boost initiates an OTA PRL update and when the flashed phone does not respond correctly (as a Boost phone would) it is flagged and error 16 results.
What you need to do to avoid it is to wait for an automatic PRL update after you activate the donor phone and only then flash the receptor phone.

Error 16 is a "Sprint" security Flag. It not related to Boost at all. What typically causes it is the radio still has some of the old MEID or ESN locations. When you flashed your new phone did you find the correct amount of locations in hex memory? I think 9 for MEID and 11 for ESN? Any less and the old info is still in hex memory and it will NOT authenticate. When you do your ##debug# I bet you'll see AN/AAA authentication = failed or so... check that out.
As far as clearing it, the only I know is to let the call go thru to Sprint. They will verify your Boost account and then reset your account. But if the phone is not fully flashed it will work but error out again later on.

hello i got this error and let teh call go through but instead of sending to a rep it just says please contact your customer support provider at the end -- it hap[pened before but it went to asprint rep who helped me.. any ideas?

I don't know if it's actually related, but I'm getting that error only when I change Network Name through Service Programming from Sprint to Boost Mobile. After i verified account by talking to rep that error never happened again to me. Bt I'm still on old baseband and a PRI for over a month without any issue (except for battery life). Will update PRI and baseband now to see what is gonna happen.
Does anyone know is it ok to update NV from this thread?
[ Radios ][ 9-5 ] All EVO Radio, WiMAX, PRI, NV & HBoot versions

just stay on the line and talk to the rep. they know exactly whats wrong and will fix no ??? asked. just remember to tell them the donor phone when asked what kind of phone

I've had this problem also anytime I turn on the donor phone, it's a super easy fix and you don't have to talk to anyone. What you need to do is find a temporary MEID, there's a topic at http://www.howardforums.com/showthr...ow-ESN-s-for-activations-here-(NO-QUESTIONS!) with tons of them (many are in use but look around) than (while leaving your donor phone off) go into your My Account on the boost website and change your MEID to the temporary MEID, wait a few minutes and change the MEID back to your correct MEID. This will fix the error number 16 problem. Keep in mind as well than anytime I've done this Ive left my Evo turned on, didn't have to restart or anything.
A second solution as the post above, you could wait on the line and tell them you're just trying to make a call, give them the description of your donor phone and they will call you back on another number and have you make a test call etc (make sure you do it from your Evo). They may or may not need to call you back though, this is just what I've always been told. The only solution I ever needed with this problem is the first one.

kc3 said:
I've had this problem also anytime I turn on the donor phone, it's a super easy fix and you don't have to talk to anyone. What you need to do is find a temporary MEID, there's a topic at http://www.howardforums.com/showthr...ow-ESN-s-for-activations-here-(NO-QUESTIONS!) with tons of them (many are in use but look around) than (while leaving your donor phone off) go into your My Account on the boost website and change your MEID to the temporary MEID, wait a few minutes and change the MEID back to your correct MEID. This will fix the error number 16 problem. Keep in mind as well than anytime I've done this Ive left my Evo turned on, didn't have to restart or anything.
A second solution as the post above, you could wait on the line and tell them you're just trying to make a call, give them the description of your donor phone and they will call you back on another number and have you make a test call etc (make sure you do it from your Evo). They may or may not need to call you back though, this is just what I've always been told. The only solution I ever needed with this problem is the first one.
Click to expand...
Click to collapse
Cool thanks i will try your first method next time!!

Offering to sell a service is against the rules. Posting a paid service will warrent a ban

Error 16 Fix!! Only if you have a 2nd working BM cellphone.
I believe that BM Reps are now aware of the main cause of Error 16; Consequently, they may some times be hard to convince....Anyways here is a work around:
You need a 2nd working BM cellphone ( let's call it replacement cellphone), that is not active on any other account:
PS: Your donor phone is not what I am talking about ( matter of fact you should take its battery out and hide it somewhere in your basement )
By Flashed phone I mean your (EVO, EPIC, NEXUS....)
1- Turn OFF Both cellphones (replacement and flashed).
2- Log into your BM account, got to upgrade device, and activate the replacement cellphone
3- Turn ON the replacement cellphone (ONLY) and let it sync with the network... Test it by calling 611, if working call someone you know to double check...
4- Turn OFF replacement cellphone
4- Log into your BM account, got to upgrade device, and activate the Flashed cellphone
3- Turn ON the Flashed cellphone (ONLY) and let it sync with the network... Test it by calling 611, if working, call someone you know to double check...
Hit thanks if I helped you...

It's not that complicated. All you need to do when using this method to fix error 16 is:
1) log into boost acct, go to update handset and enter extra meid, click OK twice until you get to the screen with msl, msid, and phone number at the bottom of screen.
2) now go to main acct info screen and then click on update handset again, enter donor meid, click OK twice and you are set. Just make sure donor is off first and really you do not even have to turn off the flashed phone. I have done this probably 100 times this way with no problems.
Kc3 explained this a few posts above us already, but you don't have to wait more than a second or two before changing back.
Sent from my PC36100 using xda premium

Klown80 said:
It's not that complicated. All you need to do when using this method to fix error 16 is:
1) log into boost acct, go to update handset and enter extra meid, click OK twice until you get to the screen with msl, msid, and phone number at the bottom of screen.
2) now go to main acct info screen and then click on update handset again, enter donor meid, click OK twice and you are set. Just make sure donor is off first and really you do not even have to turn off the flashed phone. I have done this probably 100 times this way with no problems.
Kc3 explained this a few posts above us already, but you don't have to wait more than a second or two before changing back.
Sent from my PC36100 using xda premium
Click to expand...
Click to collapse
The problem with this for me is that I'm grandfathered to the old Pay-as you-go. and if I change my handset I loose that service.
Any other suggestions?

thecensor said:
The problem with this for me is that I'm grandfathered to the old Pay-as you-go. and if I change my handset I loose that service.
Any other suggestions?
Click to expand...
Click to collapse
Stay on the phone when you get the error 16, at the end an operator should get on the line, just make sure you tell them about the donor phone if they ask any questions, dont tell them about the flashed phone at all. If they ask, tell them you just went to make a call and started getting this error.
Hope this helps!

[Q] Flashing evo to boost wont activate no phone #

Hello everyone.
I am a noob so please be gentle Ok here goes. I believe i have pretty much got my phone flashed. Meid and esn all took spc also took, By took I mean the Evo has the info from my donor now. so on the last step where I reboot it said it should do a hands free update, but when it tries it keeps saying unable to connect to network. So I tried just for the heck of it to dial 611, and see if I could get boost care. All I got was the same message I got before I began the flash. I assume it is a sprint error. something about error code 16 . Also I noticed when I was checking the phones meid ect that under phone number there is justt Zeros with 24 at the end I believe. So if anyone has any info on what I should do next thank you in advance.

landen_michael77 said:
Hello everyone.
I am a noob so please be gentle Ok here goes. I believe i have pretty much got my phone flashed. Meid and esn all took spc also took, By took I mean the Evo has the info from my donor now. so on the last step where I reboot it said it should do a hands free update, but when it tries it keeps saying unable to connect to network. So I tried just for the heck of it to dial 611, and see if I could get boost care. All I got was the same message I got before I began the flash. I assume it is a sprint error. something about error code 16 . Also I noticed when I was checking the phones meid ect that under phone number there is justt Zeros with 24 at the end I believe. So if anyone has any info on what I should do next thank you in advance.
Click to expand...
Click to collapse
Is your wifi on? If so, turn it off and reboot. I had this same problem when switching my EVO over to Ting. The wifi conflicts with the radio trying to switch carriers.

CyanJustice said:
Is your wifi on? If so, turn it off and reboot. I had this same problem when switching my EVO over to Ting. The wifi conflicts with the radio trying to switch carriers.
Click to expand...
Click to collapse
Yeah the wifi is off, but thanks for trying. I called boost and gave them the bit about having issues, and they said they reset system, but who knows. If I try to wait after the code when I try calling out it just disconnects me. Right now I deactivated the donor, and will reactivate it when I get a answer that may work.

landen_michael77 said:
Yeah the wifi is off, but thanks for trying. I called boost and gave them the bit about having issues, and they said they reset system, but who knows. If I try to wait after the code when I try calling out it just disconnects me. Right now I deactivated the donor, and will reactivate it when I get a answer that may work.
Click to expand...
Click to collapse
Sounds like a pain. Dunno about Boost Mobile. Never tried them. When I switched over to Ting the wifi was the only problem I had. Best of luck man.

landen_michael77 said:
Hello everyone.
I am a noob so please be gentle Ok here goes. I believe i have pretty much got my phone flashed. Meid and esn all took spc also took, By took I mean the Evo has the info from my donor now. so on the last step where I reboot it said it should do a hands free update, but when it tries it keeps saying unable to connect to network. So I tried just for the heck of it to dial 611, and see if I could get boost care. All I got was the same message I got before I began the flash. I assume it is a sprint error. something about error code 16 . Also I noticed when I was checking the phones meid ect that under phone number there is justt Zeros with 24 at the end I believe. So if anyone has any info on what I should do next thank you in advance.
Click to expand...
Click to collapse
As long as you are positive MEId is correct you should be able to do a ##786# reset, changing SPC/MSL to match donor is not needed btw. If you are still not able to do an OTA activation after ##786# , then you can always manually enter the needed info to make voice and text work. Just press ##123456# (123456 is your MSL) select edit or whatever and then in first pop up enter your phone number and in second pop up enter your MSID. Then hit ok and phone should reboot and voice and text should work then, if not let me know and I will help you get it up and running.
Hope this helps...

Klown80 said:
As long as you are positive MEId is correct you should be able to do a ##786# reset, changing SPC/MSL to match donor is not needed btw. If you are still not able to do an OTA activation after ##786# , then you can always manually enter the needed info to make voice and text work. Just press ##123456# (123456 is your MSL) select edit or whatever and then in first pop up enter your phone number and in second pop up enter your MSID. Then hit ok and phone should reboot and voice and text should work then, if not let me know and I will help you get it up and running.
Hope this helps...
Click to expand...
Click to collapse
Thanks for the info I will keep it in mind for the future. I sat down at my other pc, and redid the whole flash, and it worked this time. I had 2 numbers backwards I think. Now how do I know which root I need to do? I see there is a couple different ones. Thanks for any info in advance.