Develop Bugs

Can't get migrated xv6800 back onto Verizon network

What started out as an effort to get my migrated XV6800 to operate on Verizon's data network has taken a nasty turn for the worse... Here is the long, sordid story, and I would really appreciate help in getting this device back onto the Verizon network.
This was originally a Qwest phone. I unlocked it and flashed it with a Verizon ROM, the file name is _Verizon XV6800_RUU_TITAN_VZW_WWE_3.57.605.1_RS_TITAN_3.37. 75_OM_VZW_ShipFULL. After I did that the customization routines did not run. Frankly, I don't know if they were supposed to or not, but they didn't.
I couldn't get the phone to connect to the Verizon network, even on *228. Eventually I applied a PRL and then I was able to connect to *228, and option #3 got the phone onto the voice network. I used it as my cell phone for two weeks with no issues on the voice network. Still, I wasn't able to get data working.
These are the things I tried while troubleshooting the data issue:
* Loaded the carrier cab from DCD
* Forced a CDMA only connection to download new keys
* Loaded the newest Verizon ROMs I found while at their website (this is the first time I saw customization routines)
* Told Verizon to switch me from pay as you go data to unlimited data (though it looks like they never turned this on)
* Tried activating my PDA with a different Verizon number, and then re-activating it with my original Verizon number
* Did a hard reset
It's those last two steps that screwed me. After I swapped the number off the phone I wasn't able to get it back. I could get to option #3, but it wouldn't let me activate the phone. Their tech support is no help and they are shocked when they look back at my account history and see that I was able to use *228 to get this phone on their network two weeks ago.
I then did a hard reset and got myself all the way back to the point where I was before I manually put the PRL in place. When I dial *228 I get the following: "Your account is not authorized to make calls to this phone number. I you would like to have additional capabilities added to your account please call customer service. Message 4, swich 691". I'm guessing that installing a PRL on the phone will now let me use option #3, because that's what made it work last time. However, I'm looking for instructions since I messed up somewhere in the process last time.
I just tried the following, but I get a recording saying they are unable to activate my phone at this time and then it tried to connect me to a person.
1. Install PRL
2. Install carrier cab
3. Install MMS cab
4. Run *228, #3
I know the person is just going to tell me that they can't help because their system doesn't recognize the ESN.
So what's the verdict, can I expect to get this phone back onto the voice network, will it ever work on the data network? Any help that anyone can offer in resolving this would be greatly appreciated.

Wrong forum? Should this have gone into upgrades?

moved thread by request of OP as Q&A forum did not provide answers nor does the OP expect it to.
Best regards,
Flar

Since being able to dial *228, have you called customer service to pull a new key for your device? When I upgraded a xv6800 rom I was not able to dial *228 until I did that. It was a bit of work getting it to pull the new key, but they did it. They first walked me through a manual registration process, then I think they tried to push it through and that worked.

Is your phone a Verizon phone? The pickle I'm in is that mine is not. When they ask me for the ESN they say it's unrecognized and that's pretty much it. They say they can't help me get it on the network because it's not a Verizon phone.
mfreema said:
Since being able to dial *228, have you called customer service to pull a new key for your device? When I upgraded a xv6800 rom I was not able to dial *228 until I did that. It was a bit of work getting it to pull the new key, but they did it. They first walked me through a manual registration process, then I think they tried to push it through and that worked.
Click to expand...
Click to collapse

Yep mine is a verizon phone. I am wondering if this is a new implementation, because I have flashed several roms before and never had to call them to get my phone activated until about a month ago. When you dial *228 does it allow you to do a phone programing, I think it is option 1?

No. 1, 2, & 3 all fail. I just called tech support again, hoping getting a new A key would resolve this. He told me he couldn't give me an A key unless the phone's ESN was in the system and the only way to get it in there is through *228, #3... Kind of a Catch 22.
His last suggestion was that I activate a different PDA on my number and see if maybe the computer is choking because my current phone isn't a PDA, and this one is. Kind of sounds like clutching at straws, but he said at this point I've done all that can be done, short of that.
I find really odd, and extremely frustrating, that I can't find anyone else who has been through this with a non-Verizon phone.
mfreema said:
Yep mine is a verizon phone. I am wondering if this is a new implementation, because I have flashed several roms before and never had to call them to get my phone activated until about a month ago. When you dial *228 does it allow you to do a phone programing, I think it is option 1?
Click to expand...
Click to collapse

stupid ? Verizon activation

Just finished playing with my new 6900 and want to activate it (GPS seems to be working even with the cdma antenna off). I don't know if it's because I'm not in my home area or because they are onto the custom rom but activation fails by *228,2 *228,1 *228,3 (followed by *228,1) and even by typing the esn into the website. This is a brand new unactivated phone. The fail message says to call customer service. Are they going to realize it's a custom rom?

akatcl said:
Just finished playing with my new 6900 and want to activate it (GPS seems to be working even with the cdma antenna off). I don't know if it's because I'm not in my home area or because they are onto the custom rom but activation fails by *228,2 *228,1 *228,3 (followed by *228,1) and even by typing the esn into the website. This is a brand new unactivated phone. The fail message says to call customer service. Are they going to realize it's a custom rom?
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Click to collapse
Nah, just tell em you recently flashed the 6.1 ROM update, or you Master Reset the phone and even after *228 you can't get the phone to authenticate calls. They will re-establish it in the system and you'll be good to go.

fwaits said:
Nah, just tell em you recently flashed the 6.1 ROM update, or you Master Reset the phone and even after *228 you can't get the phone to authenticate calls. They will re-establish it in the system and you'll be good to go.
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Click to collapse
Gave them a call. The woman I spoke to had me dial ##778 which didn't work (because of nfsfans's dialer app that came with his 6.5 package, I guess).
Any thoughts?

akatcl said:
Gave them a call. The woman I spoke to had me dial ##778 which didn't work (because of nfsfans's dialer app that came with his 6.5 package, I guess).
Any thoughts?
Click to expand...
Click to collapse
Try ##778# that should do it. Or you can go in to your file explorer and under the windows folder run the EPST.ink

kilroy1stcav said:
Try ##778# that should do it. Or you can go in to your file explorer and under the windows folder run the EPST.ink
Click to expand...
Click to collapse
I should have updated the thread... I figured out the ##778# thing this morning but then the password was not 000000 so I had to run getspc.exe to retrieve it. Now, they've gone through the manual set up and, with them doing a couple things on their end, I'm HALFWAY (maybe 1/3) there:
(1) the phone dials but thinks it's roaming (and this mght have something to do with *228 not working...)
(2) Data connection does not work. I recall seeing how to fix this (it is missing some password info or something) and am looking for the thread now... (if someone knows where it is I'd be much obliged) .
I've made 3-4 calls to verizon now, each but the last ending suddenly when they suggested I do a hard reset.
Truthfully, I swear there's some issue with my account that requires voodoo everytime I need to activate a phone. This was my first custom rom but on two different numbers with a handful of pda phones, I can't remember the last time an activation was smoothly. A phone on my other line was roaming mysteriously for a while too and only remedied when I activated a new one.
Thanks all!

Question about porting

This morning I picked up my EVO and the wonderful people at the Sprint store ported over my number from T-mobile. They told me to leave my EVO off until my old G1 with T-Mobile stopped working. I think they might have screwed something up, though, because my voicemail number is a different number than mine and I can't use the device self service. Here's the skinny so far:
- I've done the profile update in the settings, that doesn't fix it.
- My visual voicemail does not work
- The device self service tells me that it's not the correct number for my account.
Now, this morning I did hear them mention something about a temporary number, so I'm thinking it might be defaulting to that. I'm going to call Sprint in the morning to get it taken care of, but I figured I'd come to the real experts first. Any ideas?

same exact problem.
ported my g1 number to sprint and was told the same, fired up the evo once my g1 stopped working.
the number displayed in settings>about phone is still the temporary number and the same functions do not work for me.
tell me how it goes with sprint.
much appreciated.

Same here as well but your number is actually your ported number. I called sprint and the guy said that's normal it can take up to 2 full days before all that gets sorted out. Once your ported number shows in your about phone your voicemail will work.

P_Dub_S said:
Same here as well but your number is actually your ported number. I called sprint and the guy said that's normal it can take up to 2 full days before all that gets sorted out. Once your ported number shows in your about phone your voicemail will work.
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Got this from another thread in the general forum: Worse case get your msl and enter ##MSL CODE# this will bring up a menu where you can make sure that your new phone number is correctly placed in both those fields. If not you can save the correct number and reboot. Sometimes the phone provisions properly sometimes it will not.

They should have programmed your original phone number and MSID into the phone even though it had not yet been ported over yet. Call Customer service and get your programming info or go back to the store to have them reprogram it. It's going to be stuck with the temp number until it's manually configured.

Hey everyone,
I went to the Sprint store this morning to get my issue taken care of, and it was as simple as reprogramming. He took care of it in 30 seconds. All fixed!

i went to the sprint store, but i don't think the employee really understood the problem. they ended up doing a hard reset and not being able to fix it.
ended up calling customer care and they took care of it easily.

I had this same issue but with my wife's phone 2 weeks ago. I ended up doing a hard reset (not the one in the user menu for her phone) via a service menu (they provided code).
So my guess is either re-program or this service menu hard reset future reference for anyone with similar problem

OTA Programming Lost Phone Number

Hey guys, title says it all. To detail, basically I have a Verizon Galaxy Nexus that is (or was) programmed to Page Plus. Talk and text worked fine, though data did not work. Well for some stupid reason, this morning I decided to try *228 for OTA programming. This is where it gets weird.
After OTA programming finishes, I notice I have a strong data connection. I place a test call and it works. The only thing is, it's a different phone number. See, I originally tried to port over a number from Google Voice to Page Plus and it didn't work, so I was assigned a new number. After doing the OTA programming, I now have that Google Voice number and I don't know how or why. I'm just waiting on phone calls on my old number from people I contract with, so it's pretty important I get back to my old number.
I have ETS and some other software needed for programming, I just don't know how to go about it. Do I need to change the IMEI? MIN? They're all showing up as "Unknown" in the About Phone section.
Thanks so much for the help guys!

Someone else sent my text to my friend

Wondering if my phone got hacked. I am running infamous rom on tmobile. Tonight my friend received my text messages from another number, and when my friend questioned who he was, he either didnt seem surprised or he was just playing along. If my phone did get hacked, do you guys have any advice like a system format, a setting I can change, or should I call tmobile directly?
Thank in advance

mikatachan said:
Wondering if my phone got hacked. I am running infamous rom on tmobile. Tonight my friend received my text messages from another number, and when my friend questioned who he was, he either didnt seem surprised or he was just playing along. If my phone did get hacked, do you guys have any advice like a system format, a setting I can change, or should I call tmobile directly?
Thank in advance
Click to expand...
Click to collapse
I'd call T-Mo directly and advise them of the situation. You might ask your buddy if he would participate and allow his carrier to use information to find what phone did the spoofing, and they can track the user via the IMEI number that is recorded when transmission is initiated. You MIGHT be required to have a police report to get the tracking done, so you ought to consider making the report to your local PD.
Be SURE your buddy isn't jerking your chain before you do anything, and I'd probably want to SEE the TM before any action on your part.
Aloha and Good Luck!

Bobolinko's advice is correct and the best course of action.
But to answer your specific question about the phoen being hacked...No, wiping it won't help. Neither will installing a different ROM or anything else.
If what your buddy is saying is actually happening, it's most likely not that someone have hacked into your phone and is remotely sending messages from your phone. It's far more likely that someone intercepted your cell signal, hacked the IMEI number (as stated above) and applied your IMEI number to another device, thus cloning your phone.
That message to your buddy came from another device entirely and never went through your phone at all. The problem is that this is very hard to fix. You can't have T Mobile jus tblock your IMEI number because then your phone won't work either. T Mobile can't distinguish between your phone and the cloned fake phone because both are broadcasting the same IMEI number, which is the identifier T Mobile uses to use your phone.
Have you left the United States recently and used your phone in another county? This whole scenario is vey common in Russia and other Eastern European countries. People got there on a vaction, use their phone, and immediately the phone's IMEI is captured and stolen. If you had mobile data turned on or used wifi, the user data on the phone is also likely compromised. Meaning all passwords, etc.
If you haven't left the US, it's much less likely, but still possible this is what happened.
Someone could have also physically looked at your phone, wrote down the IMEI number under the battery, and cloned it that way just to screw with you. No intercepted radio signals or anything. Just good old fashioned "copying the key". In that scenario it's almost certainly someone you know (unless you are in the habit of leaving your phone completely unattended around strangers).