Hey guys, title says it all. To detail, basically I have a Verizon Galaxy Nexus that is (or was) programmed to Page Plus. Talk and text worked fine, though data did not work. Well for some stupid reason, this morning I decided to try *228 for OTA programming. This is where it gets weird.
After OTA programming finishes, I notice I have a strong data connection. I place a test call and it works. The only thing is, it's a different phone number. See, I originally tried to port over a number from Google Voice to Page Plus and it didn't work, so I was assigned a new number. After doing the OTA programming, I now have that Google Voice number and I don't know how or why. I'm just waiting on phone calls on my old number from people I contract with, so it's pretty important I get back to my old number.
I have ETS and some other software needed for programming, I just don't know how to go about it. Do I need to change the IMEI? MIN? They're all showing up as "Unknown" in the About Phone section.
Thanks so much for the help guys!
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What started out as an effort to get my migrated XV6800 to operate on Verizon's data network has taken a nasty turn for the worse... Here is the long, sordid story, and I would really appreciate help in getting this device back onto the Verizon network.
This was originally a Qwest phone. I unlocked it and flashed it with a Verizon ROM, the file name is _Verizon XV6800_RUU_TITAN_VZW_WWE_3.57.605.1_RS_TITAN_3.37. 75_OM_VZW_ShipFULL. After I did that the customization routines did not run. Frankly, I don't know if they were supposed to or not, but they didn't.
I couldn't get the phone to connect to the Verizon network, even on *228. Eventually I applied a PRL and then I was able to connect to *228, and option #3 got the phone onto the voice network. I used it as my cell phone for two weeks with no issues on the voice network. Still, I wasn't able to get data working.
These are the things I tried while troubleshooting the data issue:
* Loaded the carrier cab from DCD
* Forced a CDMA only connection to download new keys
* Loaded the newest Verizon ROMs I found while at their website (this is the first time I saw customization routines)
* Told Verizon to switch me from pay as you go data to unlimited data (though it looks like they never turned this on)
* Tried activating my PDA with a different Verizon number, and then re-activating it with my original Verizon number
* Did a hard reset
It's those last two steps that screwed me. After I swapped the number off the phone I wasn't able to get it back. I could get to option #3, but it wouldn't let me activate the phone. Their tech support is no help and they are shocked when they look back at my account history and see that I was able to use *228 to get this phone on their network two weeks ago.
I then did a hard reset and got myself all the way back to the point where I was before I manually put the PRL in place. When I dial *228 I get the following: "Your account is not authorized to make calls to this phone number. I you would like to have additional capabilities added to your account please call customer service. Message 4, swich 691". I'm guessing that installing a PRL on the phone will now let me use option #3, because that's what made it work last time. However, I'm looking for instructions since I messed up somewhere in the process last time.
I just tried the following, but I get a recording saying they are unable to activate my phone at this time and then it tried to connect me to a person.
1. Install PRL
2. Install carrier cab
3. Install MMS cab
4. Run *228, #3
I know the person is just going to tell me that they can't help because their system doesn't recognize the ESN.
So what's the verdict, can I expect to get this phone back onto the voice network, will it ever work on the data network? Any help that anyone can offer in resolving this would be greatly appreciated.
Wrong forum? Should this have gone into upgrades?
moved thread by request of OP as Q&A forum did not provide answers nor does the OP expect it to.
Best regards,
Flar
Since being able to dial *228, have you called customer service to pull a new key for your device? When I upgraded a xv6800 rom I was not able to dial *228 until I did that. It was a bit of work getting it to pull the new key, but they did it. They first walked me through a manual registration process, then I think they tried to push it through and that worked.
Is your phone a Verizon phone? The pickle I'm in is that mine is not. When they ask me for the ESN they say it's unrecognized and that's pretty much it. They say they can't help me get it on the network because it's not a Verizon phone.
mfreema said:
Since being able to dial *228, have you called customer service to pull a new key for your device? When I upgraded a xv6800 rom I was not able to dial *228 until I did that. It was a bit of work getting it to pull the new key, but they did it. They first walked me through a manual registration process, then I think they tried to push it through and that worked.
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Yep mine is a verizon phone. I am wondering if this is a new implementation, because I have flashed several roms before and never had to call them to get my phone activated until about a month ago. When you dial *228 does it allow you to do a phone programing, I think it is option 1?
No. 1, 2, & 3 all fail. I just called tech support again, hoping getting a new A key would resolve this. He told me he couldn't give me an A key unless the phone's ESN was in the system and the only way to get it in there is through *228, #3... Kind of a Catch 22.
His last suggestion was that I activate a different PDA on my number and see if maybe the computer is choking because my current phone isn't a PDA, and this one is. Kind of sounds like clutching at straws, but he said at this point I've done all that can be done, short of that.
I find really odd, and extremely frustrating, that I can't find anyone else who has been through this with a non-Verizon phone.
mfreema said:
Yep mine is a verizon phone. I am wondering if this is a new implementation, because I have flashed several roms before and never had to call them to get my phone activated until about a month ago. When you dial *228 does it allow you to do a phone programing, I think it is option 1?
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Click to collapse
This morning I picked up my EVO and the wonderful people at the Sprint store ported over my number from T-mobile. They told me to leave my EVO off until my old G1 with T-Mobile stopped working. I think they might have screwed something up, though, because my voicemail number is a different number than mine and I can't use the device self service. Here's the skinny so far:
- I've done the profile update in the settings, that doesn't fix it.
- My visual voicemail does not work
- The device self service tells me that it's not the correct number for my account.
Now, this morning I did hear them mention something about a temporary number, so I'm thinking it might be defaulting to that. I'm going to call Sprint in the morning to get it taken care of, but I figured I'd come to the real experts first. Any ideas?
same exact problem.
ported my g1 number to sprint and was told the same, fired up the evo once my g1 stopped working.
the number displayed in settings>about phone is still the temporary number and the same functions do not work for me.
tell me how it goes with sprint.
much appreciated.
Same here as well but your number is actually your ported number. I called sprint and the guy said that's normal it can take up to 2 full days before all that gets sorted out. Once your ported number shows in your about phone your voicemail will work.
P_Dub_S said:
Same here as well but your number is actually your ported number. I called sprint and the guy said that's normal it can take up to 2 full days before all that gets sorted out. Once your ported number shows in your about phone your voicemail will work.
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Got this from another thread in the general forum: Worse case get your msl and enter ##MSL CODE# this will bring up a menu where you can make sure that your new phone number is correctly placed in both those fields. If not you can save the correct number and reboot. Sometimes the phone provisions properly sometimes it will not.
They should have programmed your original phone number and MSID into the phone even though it had not yet been ported over yet. Call Customer service and get your programming info or go back to the store to have them reprogram it. It's going to be stuck with the temp number until it's manually configured.
Hey everyone,
I went to the Sprint store this morning to get my issue taken care of, and it was as simple as reprogramming. He took care of it in 30 seconds. All fixed!
i went to the sprint store, but i don't think the employee really understood the problem. they ended up doing a hard reset and not being able to fix it.
ended up calling customer care and they took care of it easily.
I had this same issue but with my wife's phone 2 weeks ago. I ended up doing a hard reset (not the one in the user menu for her phone) via a service menu (they provided code).
So my guess is either re-program or this service menu hard reset future reference for anyone with similar problem
So I had my Evo 4g rooted with Unrevoked3, had some nice ROMs and all that fun bling stuff for a few months without a hitch. Yesterday I had my number changed, didn't bother returning to stock or anything. I couldn't dial out or send texts (but could send texts) but had access to the mobile network. So I unrooted, returned to stock (no OTA cuz I intend to root it again), ran through Sprint's activation again and still exact same issue.
I get this message when I attempt dialing out and also when I dial my new number from a diff line: "We could not complete your call. Please try again." Google voice works fine though - but again, so does the mobile network.
Sprint customer service is no help - and right now the Sprint store is closed, so here I be. Any help would be appreciated.
it sounds like the number is not configured correctly on sprint's end. taking it into the store may be the only way to get it fixed. or go onto the sprint website n try
{ParanoiA} said:
it sounds like the number is not configured correctly on sprint's end. taking it into the store may be the only way to get it fixed. or go onto the sprint website n try
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This, or call *2.
Problem solved! Turns out it was my Google Voice number integrated with my old Sprint number that was creating conflicts with my phone being able to use the new Sprint number. Talk about a whack attack. I spoke with five diff techs trying to figure this one out.
Man, I did all that unrooting and resetting for nothin! Except, of course, for other Google Voice subscribers to learn from my experience...
Wondering if my phone got hacked. I am running infamous rom on tmobile. Tonight my friend received my text messages from another number, and when my friend questioned who he was, he either didnt seem surprised or he was just playing along. If my phone did get hacked, do you guys have any advice like a system format, a setting I can change, or should I call tmobile directly?
Thank in advance
mikatachan said:
Wondering if my phone got hacked. I am running infamous rom on tmobile. Tonight my friend received my text messages from another number, and when my friend questioned who he was, he either didnt seem surprised or he was just playing along. If my phone did get hacked, do you guys have any advice like a system format, a setting I can change, or should I call tmobile directly?
Thank in advance
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Click to collapse
I'd call T-Mo directly and advise them of the situation. You might ask your buddy if he would participate and allow his carrier to use information to find what phone did the spoofing, and they can track the user via the IMEI number that is recorded when transmission is initiated. You MIGHT be required to have a police report to get the tracking done, so you ought to consider making the report to your local PD.
Be SURE your buddy isn't jerking your chain before you do anything, and I'd probably want to SEE the TM before any action on your part.
Aloha and Good Luck!
Bobolinko's advice is correct and the best course of action.
But to answer your specific question about the phoen being hacked...No, wiping it won't help. Neither will installing a different ROM or anything else.
If what your buddy is saying is actually happening, it's most likely not that someone have hacked into your phone and is remotely sending messages from your phone. It's far more likely that someone intercepted your cell signal, hacked the IMEI number (as stated above) and applied your IMEI number to another device, thus cloning your phone.
That message to your buddy came from another device entirely and never went through your phone at all. The problem is that this is very hard to fix. You can't have T Mobile jus tblock your IMEI number because then your phone won't work either. T Mobile can't distinguish between your phone and the cloned fake phone because both are broadcasting the same IMEI number, which is the identifier T Mobile uses to use your phone.
Have you left the United States recently and used your phone in another county? This whole scenario is vey common in Russia and other Eastern European countries. People got there on a vaction, use their phone, and immediately the phone's IMEI is captured and stolen. If you had mobile data turned on or used wifi, the user data on the phone is also likely compromised. Meaning all passwords, etc.
If you haven't left the US, it's much less likely, but still possible this is what happened.
Someone could have also physically looked at your phone, wrote down the IMEI number under the battery, and cloned it that way just to screw with you. No intercepted radio signals or anything. Just good old fashioned "copying the key". In that scenario it's almost certainly someone you know (unless you are in the habit of leaving your phone completely unattended around strangers).
Hello,
First, let me express my deepest thanks in advance for those of you who may be of assistance. I have visited this site many times over the years when I needed to find the answers to smartphone related issues (mostly rooting..etc). I have usually found the information that I needed via reading posts and trial and error; however, I am having a problem that I cannot find the answer to and it is frustrating the crap out of me.
So, here goes:
I bought a LG LS980 off of Ebay. It was locked to Sprint and I had a friend of mine root it (since I couldn't figure it out and it ended up being that the firmware had to be downgraded since a patch was bumped to it) and unlocked (or so i was told, but I do not know how to find out). It is currently running Cyanogenmod 12.1. I wanted to use my old phone's SIM and pop it into my new phone so that I could enjoy it (the old phone was a Nexus and ran hella slow). So, anyway.... I contacted NET10 customer support since that is my carrier and explained what I wanted to do. They let me know that as long as it is unlocked that I would be able to just swap the SIM into the new phone and should be good to go. They checked my IMEI and said that the phone was, indeed, compatible and as long as it is unlocked it should just be a matter of a simple ROM swap. Not the case. I put the SIM in and booted it up. It went from No Service to saying "Sprint" on the upper left hand corner. I try to make a call and it states that, "The code or number that I am dialing is incorrect, please try the code or number again". I looked this up on the internet and didn't find a focused answer. I talked to my friend and he stated that I may have to set up a new APN profile.
I have checked the APN settings on it and all of the APN profiles have the prefix "Verizon". I used this mini tutorial at http://forums.androidcentral.com/goo...-settings.html along with the NET10 settings to try and make a profile. Both of their workarounds don't seem to work. I can enter about half of the information and then either click BACK or SAVE and then the profile is gone. I am not sure this is the reason that my phone is not working, but I thought I would give it a try. I have also tried to use this tutorial: http://forum.xda-developers.com/showthread.php?t=2798566 as a loose guide, TWRP installed. Keep in mind that I believe that my firmware was rolled back to ZVE. and not ZVD. When I have tried to edit the build.prop values at the tutorial states it does not save. Also, there are two lines that are not even in my build.prop (ro.build.target_operator and persist.service.crash.enable). When I have tried to edit or add it adds them but does not save and definitely does not persist through reboot. I feel as if I am close to getting the phone to work, but I am unsure where to go from here. I really do NOT want to have to go back to a stock ROM and all of that because....well.... my friend did the rooting and installing of cyanogenmod and I don't want to risk undoing all of his work and having to pay $ to have it done all over again (I have rooted phones..etc, but this G2 was a MOFO because of the firmware patch for me). NET10 CS and TS was of no help and they gave me a ticket number (and to tell you the truth the are outsourced and I can't understand what their reps are saying). So, does anyone have any advice or threads that I can look at? Like I said, I feel as if it is close, but no matter what number I call it says that recording. I get no incoming calls (although it rings when listening to the incoming calling phone's speaker). I am also unable to send or receive SMS or MMS messages. Any help would be greatly appreciated. I am not the most technically savvy person, but I can answer your questions to the best of my ability and I am good at following directions. (I have about 5-6 phone root/ROMS under my belt and even 2-3 SPRINT to NET10 activations, but this one is just perplexing the crap out of me) . Could it be that the phone is not unlocked???? How do I check this??? Is there a way??? When I put in the NET10 SIM it never asked me for an unlock code so I am assuming that my friend unlocked it? I have also tried "Turn the phone ON and type 2945#801# If nothing happens, type 2945#802# or 2945#*803#" and no hidden menu appears asking for an unlock code.