Develop Bugs

Gmail Exchange ActiveSync - Same as IMAP?

After trying various email options with my Desire, using Exchange ActiveSync protocol between Gmail and the standard mail app seems the best of several poor options. It isn't working quite as I expected though. It seems to be similar to IMAP in the way it displays the correct emails in various folders as a copy of what's in gmail on the web. However, it only copies folder contents that I've changed by other means (PC or webmail). If I move, create or delete emails using the mail app, that isn't then reflected in my account in the web.
Is this just the way it is supposed to be or should it work the same as IMAP, and if so, why isn't it? Any suggestions appreciated.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

I use exchange with the HTC Mail application with my Google account as well. When I move or delete messages, they get deleted on gmail.com in 2-3 seconds.
Maybe something is wrong with your configuration, you sure you have it on push? Mail app -> Settings -> Send/Receive -> Push

abats said:
I use exchange with the HTC Mail application with my Google account as well. When I move or delete messages, they get deleted on gmail.com in 2-3 seconds.
Maybe something is wrong with your configuration, you sure you have it on push? Mail app -> Settings -> Send/Receive -> Push
Click to expand...
Click to collapse
Thanks for replying. I'm glad it works ok for you, as it gives me some hope.
Yes I do have it set to push. I also have the domain set to Google and my username set as my email address, and SSL is on.
Are you in the UK? I am, and my email address is therefore googlemail rather than gmail, so I'm wondering if my login details should be also. I'll give that a go now and see if it makes any difference.
[Edit] I've tried changing the domain of my username to gmail instead of googlemail, but it wouldn't create the account. So I'm stuck with what else to try.

Well somehow it now works fine. The only difference is that my email address (not my username) now has the gmail domain and not googlemail. I had to re-create the account to change the settings, so either there was something wrong that resolved itself when I did that, or the difference in the email address makes a difference.
Hopefully that may help someone else.

Well now it isn't working again. Is nobody else having problems with their Desire and Google Exchange?

Here are my settings, and as I said works perfectly on my unbranded desire.
Email address: *******@gmail.com
Server address: m.google.com
Domain: google.com
username: *******gmail.com
CHECKED - This server requires SSL
In my account sync settings I'm syncing MAIL + Calendar.
Just for the record, I'm not using a task killer, which could possibly interfere?

abats said:
Here are my settings, and as I said works perfectly on my unbranded desire.
Email address: *******@gmail.com
Server address: m.google.com
Domain: google.com
username: *******gmail.com
CHECKED - This server requires SSL
In my account sync settings I'm syncing MAIL + Calendar.
Just for the record, I'm not using a task killer, which could possibly interfere?
Click to expand...
Click to collapse
It gave me an error when I tried to set my username to @gmail - Probably because I'm in the UK where Googlemail is used rather than gmail. Although if you wrote to me using @gmail, I'd still get it. So it's all a bit confusing. Besides, it did all work yesterday. I don't have the domain set the same as you, I just have "google" as I read elsewhere that was correct, even though that alone isn't actually a domain.
I wish I could edit these settings without deleting then re-creating the account, but there doesn't seem to be a way to. I'll do that again though to match your settings, if it lets me.
I'm not using a task killer by the way.

Tried using my Googlemaill account and says it can't do it - bit annoying but I'm happy with the gmail app tbh, just thought I'd try it out!

EddyOS said:
Tried using my Googlemaill account and says it can't do it - bit annoying but I'm happy with the gmail app tbh, just thought I'd try it out!
Click to expand...
Click to collapse
If you use @gmail as your username, it'll probably 'half' work. Mine is back up but it still isn't working properly. I'm not sure if it's better than using the Google mail app or not now, as I've gone between that and the mail app and K-9 so many times now, I forget what was wrong with each one. LOL. I think one of the major issues with the Gmail app is lack of copy/paste.

I rarely send email, I just have it to receive and then use my PC to get any attachments if needed...I'll stick with it for now!

I've found something similar. If I delete an e-mail on Webmail or IMAP (using Windows Live Mail) it doesn't disappear on the HTC Mail App (using Gmail Exchange ActiveSync). I have to delete it manually again. I've started a thread here:
http://forum.xda-developers.com/showthread.php?t=676890
Which is odd as both the native Gmail App and IMAP (using the same HTC Mail App) do.
Zackarydoo said:
I wish I could edit these settings without deleting then re-creating the account, but there doesn't seem to be a way to. I'll do that again though to match your settings, if it lets me.
Click to expand...
Click to collapse
You can, just go to "More" and then "Settings" in the HTC Mail App or click on Exchange in "Accounts and Sync". You can change it all there, except for the domain (oddly that seems to be only available when you first create the account). Which incidentally, Google say you should leave it blank:
http://www.google.com/support/mobile/bin/answer.py?answer=138636&topic=14299
This is the Windows Mobile instructions but Google intend you use this feature primarily on Windows Mobile handhelds.

abats said:
Here are my settings, and as I said works perfectly on my unbranded desire.
Email address: *******@gmail.com
Server address: m.google.com
Domain: google.com
username: *******gmail.com
CHECKED - This server requires SSL
In my account sync settings I'm syncing MAIL + Calendar.
Just for the record, I'm not using a task killer, which could possibly interfere?
Click to expand...
Click to collapse
work great for me. Thanks a ton

Help w/ Exchange email...

I can't get my exchange setup and am really wanting to find a way to at least get (don't need to respond even... just view).
I have all my info the phone asks for for exchange, but I get the following message when it trys to connect:
Your Microsoft Exchange Server account does not have permission to synchronize with your current settings. Contact your Exchange Server administrator.
Click to expand...
Click to collapse
I've also tried setting up a rule in outlook to forward all incoming mail to a gmail account and that's not working either.
Are there any other options I have here? Corporate won't even talk to me (I tried) because they support ONLY phones they provide and they didn't provide this one (they're blackberry fanboys).
I used to have a blackberry (not one they provided) and could get email fine on it through BIS. Is there anything like BIS for phones other than BB? Something where you set up an exchange account online with the service and they then forward the mail to your phone or something?

I was able to setup my Exchange support no sweat. This is the first android device available in the US that can handle the harsh security policies set forth by my company. Works great.
You need to make sure you have the following info:
Account name
Password
Domain
Email Address
Server <this may be your issue>
whether or not they support SSL
The server is most likely not "yourcompany.com". For example my company uses "webmail.yourcompany.com". Secondly, your account name should be the same as your email address with the "@yourcompany.com" part. Its possible for it to be different. You should be able to get the domain name from your corporate PC/Laptop. aside from that, just try with the SSL option. If that fails try it again without.

byproxy said:
I can't get my exchange setup and am really wanting to find a way to at least get (don't need to respond even... just view).
I have all my info the phone asks for for exchange, but I get the following message when it trys to connect:
I've also tried setting up a rule in outlook to forward all incoming mail to a gmail account and that's not working either.
Are there any other options I have here? Corporate won't even talk to me (I tried) because they support ONLY phones they provide and they didn't provide this one (they're blackberry fanboys).
I used to have a blackberry (not one they provided) and could get email fine on it through BIS. Is there anything like BIS for phones other than BB? Something where you set up an exchange account online with the service and they then forward the mail to your phone or something?
Click to expand...
Click to collapse
BIS is different than Exchange, it connects to Exchange but does it's own thing with email, calendar, etc..
If you have never connected to your Exchange server using ActiveSync, it would need to be configured on the Exchange server.
The forwarding is also an Exchange server side configuration that the "fanboys" would need to setup.
I know you can have gmail check email on an external account, did you try configuring that?

okay... so if you don't mine i'll post the info you're saying i need with what i think the information is based on what i'm pulling from my outlook on my work computer. i'll change the info though to keep things secure. this is what i'm asked for when i try to create the account and what i'm entering:
email address: firstname.lastnameATcompanyDOTcom
server address: two options here and i've tried both. the first is listed as the microsoft exchange server on the first window that comes up when i select the account: letters-letter22.ab.lettersDOTnet the second is listed under more settings > connection > exchange proxy settings: ab.lettersDOTcom
domain name: i'm not sure of this one but figured it was one of two things. the first would be what i type in before my username when logging in: ab-letters (so when i log in i type (ab-letters\username). the second would be the url for the OWA option which is: companymailDOTcom
username: again, i've tried two options one is just my username and the other is my full login as needed when logging into outlook or OWA (ab-letters\username).
password: password
and i've tried with both the ssl box checked and not checked.
that said, what am i missing or entering wrong? thanks for the help!

mycomputerisjunk said:
BIS is different than Exchange, it connects to Exchange but does it's own thing with email, calendar, etc..
If you have never connected to your Exchange server using ActiveSync, it would need to be configured on the Exchange server.
The forwarding is also an Exchange server side configuration that the "fanboys" would need to setup.
I know you can have gmail check email on an external account, did you try configuring that?
Click to expand...
Click to collapse
i tried the gmail option. said the server didn't allow for pop access.

use the address you use to access webmail. usually it's
owa.company.com
webmail.company.com
mail.company.com
if they don't allow MS ActiveSync I don't know what you can do.
if POP or IMAP is not an option, and the forward is not working (most companies don't allow that as a data leakage prevention) there is little to nothing you can do.
just weird they don't allow ActiveSync. you would read emails out of the office and become more efficient. very bad business policy.

when i log into OWA... the address is:
h t t p s :// w w w .companymail.com/OWA/
(sorry for the spacing... won't let me post urls)
will that not work?

byproxy said:
okay... so if you don't mine i'll post the info you're saying i need with what i think the information is based on what i'm pulling from my outlook on my work computer. i'll change the info though to keep things secure. this is what i'm asked for when i try to create the account and what i'm entering:
email address: firstname.lastnameATcompanyDOTcom
server address: two options here and i've tried both. the first is listed as the microsoft exchange server on the first window that comes up when i select the account: letters-letter22.ab.lettersDOTnet the second is listed under more settings > connection > exchange proxy settings: ab.lettersDOTcom
domain name: i'm not sure of this one but figured it was one of two things. the first would be what i type in before my username when logging in: ab-letters (so when i log in i type (ab-letters\username). the second would be the url for the OWA option which is: companymailDOTcom
username: again, i've tried two options one is just my username and the other is my full login as needed when logging into outlook or OWA (ab-letters\username).
password: password
and i've tried with both the ssl box checked and not checked.
that said, what am i missing or entering wrong? thanks for the help!
Click to expand...
Click to collapse
Your Email:firstname.lastnameATcompanyDOTcom
Your Server: companymailDOTcom <-- most likely your OWA server
Yoru Domain: ab-letters <--- from ab-letters\username
Accountname: username <-- from username
password: password
That should be enough. Of coarse try the SSL option both ways.

Here.. When we deployed our exchange server this is how we setup the server.
The main 2 things you need to know is email server and active directory domain. For this example ill use:
Email Server: mail.company.com
Domain: company.com
So..
Email: [email protected]
Server: mail.company.com
Domain: company.com (in some cases, it can be left blank)
Username: myname
Password: pass
Depending on how things are configure, sometimes you may need to use company\myname as the username, but most times not.
Also, as I mentioned before.. It really depends on how things are setup. If the server admins don't allow activesync, your out of luck. Also, things like hub transport servers in the mix can effect how email is accessed as well. If your admins can't give you the info you need for this... Um, perhaps they need to find other work.

mycomputerisjunk said:
Domain: company.com (in some cases, it can be left blank)
Click to expand...
Click to collapse
By domain, it looking for your PDC (Primary Domain Controller). Not your companies URL domain unless you somehow named your internal PDC the same thing.
This would be the part that he types just before his username during his authentication sessions.
Let us know how you fair.

tried every suggestion offered here. sadly, no dice. i get the same security warning i mentioned in my first email. given that my previous BB was NOT issues by corporate yet i was able to retrieve work email fine (through BIS of course), i can only assume that they've somehow managed to set up the system so that it doesn't work with anything other than BIS or BES.
looking for any other possible solutions/alternatives. as i mentioned before, the whole forwarding thing didn't work so unless there's another way, gmail isn't even an option. any thoughts?

All out of ideas for getting email and events pushed to your phone. You can use the HTC Sync App and do it at the desktop. Also the OWA client works great in the web browser.
Lastly, you can escalate internally, but I'd recommend writing up a small business case to demonstrate the benefits before you do so. They did that in my company and that got use away from having to use Good Link.

If you can get your exchange administrator to agree to allow Activesync connections for retrieving mail, you could use an app like Nitrodesk's Touchdown v5 (for 2.0 and above).
Been using it on my Droid and it's stable and reliable if a bit choppy when swapping inbox folders.
Hope that helps.
Sent from my Droid using the XDA mobile application powered by Tapatalk

ya. i tried that one too just in case to i knew for certain it was on their end and not something with the phone. nice program.
sadly... no help. there's no way i'm going to convince them to do anything different than what they're doing now. when i say i work for a corporation, i mean i work for a CORPORATION. LOL. it's frikin huge with tons of employees, all over the world. that makes me a tiny little bug. LOL. when i made my call to IT they wouldn't even talk to me about anything email-cellphone related since i'm not high enough to even be considered for a corporate issued BB. LOL.
i do have one more chance. i can't remember what options are available in BIS, but my wife is going to take over my storm1 now that i have the new incredible. we're going in today to make the swap. my hope is that i can set my work email up in BIS as i did before but then auto forward it to a gmail account from within BIS. will be nice if i'm able to do this though it's still stupid that they don't let their frontline workers have access from their personal cellphones.

well, i made a bit of progress today. i still haven't connected yet, but after adding my account to BIS i was able to view the email server it uses to connect to the exchange server which is different from the one i was using before.
that said, i'm not getting that security msg i was getting before. now, though, i keep getting a message saying i can't be authenticated. i've tried lots of different options for the username to see if i could get in with no luck. any thoughts? i feel like i'm closer... but still so far away. thanks for the help!

cyberstraz said:
If you can get your exchange administrator to agree to allow Activesync connections for retrieving mail, you could use an app like Nitrodesk's Touchdown v5 (for 2.0 and above).
Click to expand...
Click to collapse
Personally, I like the one built in to incredible more than the touch down app. I can see it all using the HTC widgets in Sense. Its very nice.

found a work around i thought i'd share. it's not great by any means, but it lets me view work email on my phone.
i setup a seperate gmail account just for work. then in outlook on my work computer i added the gmail account as an imap. then i created a rule to copy all incoming mail to the gmail inbox folder in outlook. this then syncs (obviously) with the gmail account and i pull the gmail to the phone through the native gmail app. it requires me leaving my computer at work on 24/7 but it's the only solution i could come up with for the time being.

Can anyone confirm if the incredible deals with the issues raised in this post ? code.google.com/p/android/issues/detail?id=4475 e.g. remote wipe/Simple Pin request etc?
Thanks.

[Q] How to set up push email[hotmail] on my HTC Desire?

Can any one help me?

You just need to go into the mail app and set it up by putting in user and pass. Worked for me.
Sent from my HTC Desire using XDA App

AeroFaz said:
Can any one help me?
Click to expand...
Click to collapse
I think you can only use push with gmail or exchange, not the htc email app ....
Sent from my HTC Desire using Tapatalk

AndroHero said:
I think you can only use push with gmail or exchange, not the htc email app ....
Sent from my HTC Desire using Tapatalk
Click to expand...
Click to collapse
HTC mail app supports exchange push(Atleast on the Froyo version). P.S., gmail uses exchange for pushing e-mails(Its just standard exchange that is used by gmail).
And does Windows live mail support exchange activesync? When I stopped using it it only had POP3.

Yes it does, from August 2010, officially.
Use the following configuration -
Server: m.hotmail.com
Username: full email address
Domain: Leave this blank
SSL: Enable this
Certificate: Accept the SSL certificate when prompted
Mail, Contacts, Calendar, Tasks: All can be enabled
Enjoy

gizmoarena said:
Yes it does, from August 2010, officially.
Use the following configuration -
Server: m.hotmail.com
Username: full email address
Domain: Leave this blank
SSL: Enable this
Certificate: Accept the SSL certificate when prompted
Mail, Contacts, Calendar, Tasks: All can be enabled
Enjoy
Click to expand...
Click to collapse
hey i tried this on the exchange activesync setting . tried to do it manually but it gave the error 'failed to create the account.try again later' . any help pls?

Does not work for me either. I've also tried putting "\" before domain/username like some have suggested. Has anyone succesfully got it to work with the Desire and the stock mail app? I've read some have got it to work with Droid, touchdown, stock Android 2.2 Mail app, etc. but nothing about the Desire.

I just tried with my Hotmail account and it just worked fine on my Desire.
I am giving a walk-through this time ok? I am using AOSP build, if you are using sense, follow accordingly.
1. Go to the Launcher screen
2. Tap on "Email" icon
3. Press Menu
4. Add account
5. Enter full Email address: [email protected] or [email protected]
6. Enter password
7. Tap Manual Setup
8. Choose Microsoft Exchange ActiveSync
9. Domain\Username: your full email address (example: [email protected] or [email protected]). DO NOT USE "\" in front of the email address. You are not in any Exchange server domain.
10. Your password is already filled in from Step 6, ignore it
11. Server: m.hotmail.com
12. Use Secure connection (SSL) - Yes
13. Accept all SSL Certificates - Yes
14. Tap Next
You should see a checking server settings message ... mine took around 3 seconds.
Account options window
Email Checking Frequency - Automatic (Push) [<- that is the whole reason you wanted this, right?]
Amount to sync - your choice
rest of the four option - totally your choice
Tap Next
Choose account color - your choice
Tap Next
Account Name: Hotmail or WLM (or whatever you want)
Tap Next
DONE!
If there's any question, let me know

Thanks for the walk-through.
I've been using POP3 for Hotmail as I didn't realise you could do this.
It works beautifully.

I keep getting a failed to create account.
using rooted stock htc sense rom. in the account setup i have an input box for both username and domain. do i need to stick my full email address in both?

church473 said:
I keep getting a failed to create account.
using rooted stock htc sense rom. in the account setup i have an input box for both username and domain. do i need to stick my full email address in both?
Click to expand...
Click to collapse
Username: full email address
Domain: leave it blank

thanks for the quick reply, but still no luck here.
still giving the failed to create account error.
do i need to change and hotmail settings?

gizmoarena said:
I just tried with my Hotmail account and it just worked fine on my Desire.
I am giving a walk-through this time ok? I am using AOSP build, if you are using sense, follow accordingly.
1. Go to the Launcher screen
2. Tap on "Email" icon
3. Press Menu
4. Add account
5. Enter full Email address: [email protected] or [email protected]
6. Enter password
7. Tap Manual Setup
8. Choose Microsoft Exchange ActiveSync
9. Domain\Username: your full email address (example: [email protected] or [email protected]). DO NOT USE "\" in front of the email address. You are not in any Exchange server domain.
10. Your password is already filled in from Step 6, ignore it
11. Server: m.hotmail.com
12. Use Secure connection (SSL) - Yes
13. Accept all SSL Certificates - Yes
14. Tap Next
You should see a checking server settings message ... mine took around 3 seconds.
Account options window
Email Checking Frequency - Automatic (Push) [<- that is the whole reason you wanted this, right?]
Amount to sync - your choice
rest of the four option - totally your choice
Tap Next
Choose account color - your choice
Tap Next
Account Name: Hotmail or WLM (or whatever you want)
Tap Next
DONE!
If there's any question, let me know
Click to expand...
Click to collapse
where got email icon ? zzz there is only mail app ..

This will not work with the HTC Mail app- it is a known issue and until if/when HTC provide an update, this will be the case. It will work with other email apps that support EAS.

right..thanks for that. ill stop trying now lol!

church473 said:
right..thanks for that. ill stop trying now lol!
Click to expand...
Click to collapse
I installed Stock unrooted Desire ROM just to be sure if it works or not.
Yes sh500 is right. It is a known HTC Mail issue with Hotmail. It just won't work
My office Exchange Mail works just fine.
And I found another thing. HTC Mail accepts only one Exchange mail.
Well, I was on AOSP build, push Hotmail works like charm, along with Google Apps push mail and my office Exchange mail.

Yeah, I'm going to move to a non sense based Rom...when I get the time to flash it. then I should be able to get push hotmail. its not something that's really bugged me so much, just one of the nice things to have!

AeroFaz said:
hey i tried this on the exchange activesync setting . tried to do it manually but it gave the error 'failed to create the account.try again later' . any help pls?
Click to expand...
Click to collapse
I'm sorry. I didn't know that. If you are using HTC Mail, you'll get that error.
I have just installed stock unrooted ROM, and received the same error after successful verification. Very disappointing.
Sorry dude.

church473 said:
Yeah, I'm going to move to a non sense based Rom...when I get the time to flash it. then I should be able to get push hotmail. its not something that's really bugged me so much, just one of the nice things to have!
Click to expand...
Click to collapse
By the way, it seems people are having good time with K-9 mail. It is available free in the market and has a 4.5 star rating. You may try that. It supports multiple Exchange account, and Hotmail push works.
I haven't tried it yet, can't comment on it personally.

thanks for your help that was great

Hotmail email setup

Dear members,
I deleted my hotmail email and wants to create another but when I input my email and password ( and I am sure they are correct), I have this error message " can't connect to server" and I have strong internet connection, what do I do? Thanks.
Sent from my Galaxy Nexus using xda app-developers app

Are you trying to add it as a POP account or as an exchange account?

Alkali said:
Dear members,
I deleted my hotmail email and wants to create another but when I input my email and password ( and I am sure they are correct), I have this error message " can't connect to server" and I have strong internet connection, what do I do? Thanks.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
There's a known issue w/Hotmail sync if you're using corporate sync/active sync setup. MS changed the sync setup on their server and it broke sync on all kinds of phones...that might be what is affecting you.
This is one of the key threads on MS forum about it:
http://answers.microsoft.com/en-us/...-devices/e8a68843-02f9-4fe3-957b-233b21179fc5
Results can vary - it was working on some phones for some accounts, not on others. It started working again on my wife's Razr Maxx when she got her 4.0.4 update, it always worked fine on my GNex.

on ICS and JB, when i add a hotmail, it added as exchange. dont know why, but it automatic setup with it.

lordgodgeneral said:
Are you trying to add it as a POP account or as an exchange account?
Click to expand...
Click to collapse
Well, from ACCOUNT SETUP> I input my email and password and hit on NEXT and after that > Could'nt open connection to server! tried hundred of times but no way!
Does that mean i cannot set HOTMAIL on my device? If so which Application can i use with which i can set HOTMAIL as my default e-mail for sending mails?

I have 3 setup on my phone...
Just add a corporate account and use your full email address as the Username and use m.hotmail.com as the server address

And how do i do that? I cannot seem to pass the stage for email and password input? Is it POP, IMAP or EXCHANGE? And i have never use any.Only used to setting simple email and thats all

Choose Exchange

WoodroweBones said:
Choose Exchange
Click to expand...
Click to collapse
Well, I have the solution when I upgraded
to 4.0.4. I can now set up the email. Thanks

@Outlook.com email

I just snatched a outlook email, and I was trying to sync it to the native email client and for reason it doesn't work. Has anyone else had this problem?
Sent from my Galaxy Nexus using xda app-developers app

ferndom said:
I just snatched a outlook email, and I was trying to sync it to the native email client and for reason it doesn't work. Has anyone else had this problem?
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
Oh yes, I spent over an hour online trying to make that work, and even called up my school's tech support desk. No luck.
I tried on the droid email app, another one I can't remember, and k-9. I couldn't make it work. I eventually synced it to my gmail, tagged all the mail coming in TO that address into it's own folder with a filter to bypass inbox, they have settings and whatnot for all that, you'll also be able to send email as that email address without logging into outlook. I haven't tried that last part on the native, I've just been using k9. It's like I have two separate email addresses in one app,

I have a hot mail alias still in outlook dunno if it matters but I used under domain \[email protected] and for server m.hotmail.com which the email app changed to snt-m.hot mail.com.
Also this is configured as exchange.
Anyhow its working.

ok, here is the solution.....
Add email account
First type in your new renamed email address : emailaddress @outlook . com and password : your password.
Hit next and select POP.
Now follow the settings below.
Incoming settings:
username: emailaddress @ outlook . com
password: your password
pop3 server: pop3.live.com
port: 995
security type: SSL/TLS
Delete email from server: never
Outgoing Settings:
SMTP Server: smtp.live.com
Port: 587
Security Type: STARTTLS
Require Sign-in: YES
Username: same as username above
Password: same as above
VOILA !!!!
hit "thanks" if it works.., its free