Develop Bugs

Desire HTC mail POP/IMAP manual setup not working?

Hi all,
I got my Desire yesterday. It is a gorgeous device, but has one fatal flaw. The POP/IMAP manual e-mail setup in HTC mail is not working.
Gmail or Hotmail work fine - there is no need for a manual setup, the phone does it for you.
But Yahoo, or any other custom mail does not work. When setting up the incoming and outgoing mail server, the phone gets stuck at the incoming mail server setting and doesn't advance to the outgoing server setting as it should.
After you set up the incoming mail server you hit next and the phone checks online and a popup says "Verifying account settings". After this is done, I believe it should advance to outgoing server settings, but it doesn't and gets stuck at the incoming server settings screen...
This is a very fatal mistake and problem - one of the main functions of a smartphone not working...
Can you guys see if it works for you - maybe its only my unit that is faulty?

peterkupcek said:
Hi all,
I got my Desire yesterday. It is a gorgeous device, but has one fatal flaw. The POP/IMAP manual e-mail setup in HTC mail is not working.
Gmail or Hotmail work fine - there is no need for a manual setup, the phone does it for you.
But Yahoo, or any other custom mail does not work. When setting up the incoming and outgoing mail server, the phone gets stuck at the incoming mail server setting and doesn't advance to the outgoing server setting as it should.
After you set up the incoming mail server you hit next and the phone checks online and a popup says "Verifying account settings". After this is done, I believe it should advance to outgoing server settings, but it doesn't and gets stuck at the incoming server settings screen...
This is a very fatal mistake and problem - one of the main functions of a smartphone not working...
Can you guys see if it works for you - maybe its only my unit that is faulty?
Click to expand...
Click to collapse
I got it set it up on my University IMAP fine, I had this issue but just had to change the security type to TSL.

Unfortunately that doesn't work for me...
It is very weird, as the same settings worked with K-9 mail app without any issues...

I got the same issue so I use K-9 Mail instead (which I prefer since it seems to push my emails faster)

I can't get it to sign in to gmail. I have a @googlemail account, and it just fails to verify account information every time. All other mail accounts, Hotmail and proper POP3, work fine.

That's cause you use the Gmail app for Googlemail, not the normal mail app

EddyOS said:
That's cause you use the Gmail app for Googlemail, not the normal mail app
Click to expand...
Click to collapse
I prefer to use the HTC mail widget. Anyway, I got the thing going now, by connecting via imap instead.

I'm in touch with HTC customer service and we're trying to figure out what is wrong. I'll set up a test account for them so that they can test it and see why the e-mail is not being set-up. Will update later...

i set up gmail as an exchange server.. Only done it half hour ago but it should be push now

I'm also having this same issue. (Trying to use SSL.)

Anyone manage to made Yahoo Mail wotking on IMAP? I have an YahooPlus account and I can connect using a WM device, but no chance with Desire [using the same settings as in WN device]. On Desire, it stuck on first step - setting of incoming IMAP mail server, saying each time "wrong username/pw"....

Same issue for me
Same issue for me

Anyone manage to made Yahoo Mail wotking on IMAP?
Click to expand...
Click to collapse
Not IMAP but with POP3, yep. Works flawlessly.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

Has anyone sorted this out ? I've having the same issue with the imap setup on my desire. Very frustrating after shelling out for this thing.
Cheers

Have you tried using the stock Android mail app which can be found here:
http://rhedgehog.com/apk/email.apk
I prefer this to the HTC Sense mail app and its much more flexible/configurable during the set-up phase, I had problems with my Uni account swapped to this and no problems since then using IMAP, POP and SMTP

I also have difficulties getting IMAP+SSL to work with the HTC mail application.
I suspect it has something to do with the certificate. The server I'm trying to connect to doesn't have a verified certificate, and you don't get prompted to accept the certificate, as you do if you use the K-9 mail app.

Jesper_L said:
I also have difficulties getting IMAP+SSL to work with the HTC mail application.
I suspect it has something to do with the certificate. The server I'm trying to connect to doesn't have a verified certificate, and you don't get prompted to accept the certificate, as you do if you use the K-9 mail app.
Click to expand...
Click to collapse
I had same kind of problems with Hero after upgrading to android 2.1.
Problem seems to be related to setup procedure. It is not able to prompt certificate acceptance dialog. But if you setup account with address that is not existing or where is not imaps service running it will say that it can't verify account but you are able to continue. After creating account launch mail application, go to settings and put real server name. At this point it will prompt certificate acceptance dialog and after that it is working.

I of course had the same trouble on my Aria but managed to get it working by following these instructions:
first open mail.
enter manual setup.
INCOMING:
as for settings:
protocol: Imap
Email: [email protected]
user name: youraccount
password: your password
IMAP server: imap.mail.yahoo.com
security type: none
server port:143
OUTGOING:
login required is checked
user name: youraccount
password: your password
SMTP server: smtp.mobile.mail.yahoo.com
security type: none
server port: 587
NOTE: if it still wont let you set up incoming server, try first entering in a non-existent server. such as imap.mail.yahoo.commm or something. it will give you an error message but hit continue. NOT OK! from there set up outgoing correctly.
then exit.
then launch mail app and select that account. click menu-more-settings-account settings and enter the correct server address.
hopefully this works for you guys as it did for me.
--Edit--
forgot to add, if possible, make sure wifi is off.

also, I have discovered that htc mail wont log in unless you are SIGNED OUT of your yahoo account everywhere else. i had my laptop automatically loading yahoo's web pasge and i guess it was messing it up. so sign out of yahoo mail before closing your browser.
hope this helps.

sent my yahoo and my talktalk account up on my phone..fine!
HOWEVER!!!!!!!!!!!!
I had to do this on my WiFi as it would not connect over 3G...

googlemail

Is there anyway I can the HTC email widget to display my googlemail account as I've been trying to set it up bit without success?

I couldn't use theHTC mail widget for gmail either. I could setup hotmail no problem. Is it possible that gmail must be used through the gmail app only?

Looks like which is a shame as I prefer the HTC email layout

add account (active sync)
email address - enter your full email address (eg. [email protected])
server address "m.google.com"
domain - leave blank
username - enter your full email address (eg. [email protected])
password - your password
select SSL
hope this helps

it is possible to use the HTC widget for gmail yea.
First you have to go into gmail on your pc then settings (top right)
Then choose "Forwarding and POP/IMAP"
Then choose "Enable POP for all mail (even mail that's already been downloaded)" or "Enable POP for mail that arrives from now on" deppending on what you want.
Then hit "save changes" at the bottom of the page.
now on the desire:
put the widget down.
choose to manually enter settings.
All default settings should be fine, just enter your gmail user and pass.
Then all should be good =]

I've tried both comments above, I get to the screen asking what data I want to sync but when i click finish setup, I just get an error message saying failed to create the account, pls try again later

williap said:
I've tried both comments above, I get to the screen asking what data I want to sync but when i click finish setup, I just get an error message saying failed to create the account, pls try again later
Click to expand...
Click to collapse
You want the pop3 option on your phone, not the activesync one. Just put in your google username/password. Make sure you have a data connection to the internet (3g/wifi).

I suggest using IMAP. Add the mail widget to one of the homescreens then tap to make an account. Choose pop/IMAP and you want IMAP.
Then add in your gmail (googlemail email and password. Make sure you are connected via wifi or your mobile connection and you should be all set....

Bandare said:
I suggest using IMAP. Add the mail widget to one of the homescreens then tap to make an account. Choose pop/IMAP and you want IMAP.
Then add in your gmail (googlemail email and password. Make sure you are connected via wifi or your mobile connection and you should be all set....
Click to expand...
Click to collapse
Well, i said pop3 but yes, it's techinically the Other(pop3/imap) option. If you are setting up gmail then you don't have to choose manual, and therefore you don't actually select either pop3/imap, just enter your username and password...

Nope, neither of these work either

Try putting in "googlemail" instead of "gmail" where your email address and username goes.
That seemed to solve my problem.

I was putting googlemail but tried gmail and all working ok now so cheers

williap said:
I was putting googlemail but tried gmail and all working ok now so cheers
Click to expand...
Click to collapse
no problem. strange that some people need to use gmail and others need to use googlemail to get this to work

Gmail IMAP working like a charm for me.

Thinkin may stick to the gmail app now though as tend to get notified of new emails quicker then the HTC widget.

I have one gmail account through the gmail app and another gmail account through the HTC mail via ActiveSync. both push through as fast as each other imo.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

Gmail Exchange ActiveSync - Same as IMAP?

After trying various email options with my Desire, using Exchange ActiveSync protocol between Gmail and the standard mail app seems the best of several poor options. It isn't working quite as I expected though. It seems to be similar to IMAP in the way it displays the correct emails in various folders as a copy of what's in gmail on the web. However, it only copies folder contents that I've changed by other means (PC or webmail). If I move, create or delete emails using the mail app, that isn't then reflected in my account in the web.
Is this just the way it is supposed to be or should it work the same as IMAP, and if so, why isn't it? Any suggestions appreciated.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

I use exchange with the HTC Mail application with my Google account as well. When I move or delete messages, they get deleted on gmail.com in 2-3 seconds.
Maybe something is wrong with your configuration, you sure you have it on push? Mail app -> Settings -> Send/Receive -> Push

abats said:
I use exchange with the HTC Mail application with my Google account as well. When I move or delete messages, they get deleted on gmail.com in 2-3 seconds.
Maybe something is wrong with your configuration, you sure you have it on push? Mail app -> Settings -> Send/Receive -> Push
Click to expand...
Click to collapse
Thanks for replying. I'm glad it works ok for you, as it gives me some hope.
Yes I do have it set to push. I also have the domain set to Google and my username set as my email address, and SSL is on.
Are you in the UK? I am, and my email address is therefore googlemail rather than gmail, so I'm wondering if my login details should be also. I'll give that a go now and see if it makes any difference.
[Edit] I've tried changing the domain of my username to gmail instead of googlemail, but it wouldn't create the account. So I'm stuck with what else to try.

Well somehow it now works fine. The only difference is that my email address (not my username) now has the gmail domain and not googlemail. I had to re-create the account to change the settings, so either there was something wrong that resolved itself when I did that, or the difference in the email address makes a difference.
Hopefully that may help someone else.

Well now it isn't working again. Is nobody else having problems with their Desire and Google Exchange?

Here are my settings, and as I said works perfectly on my unbranded desire.
Email address: *******@gmail.com
Server address: m.google.com
Domain: google.com
username: *******gmail.com
CHECKED - This server requires SSL
In my account sync settings I'm syncing MAIL + Calendar.
Just for the record, I'm not using a task killer, which could possibly interfere?

abats said:
Here are my settings, and as I said works perfectly on my unbranded desire.
Email address: *******@gmail.com
Server address: m.google.com
Domain: google.com
username: *******gmail.com
CHECKED - This server requires SSL
In my account sync settings I'm syncing MAIL + Calendar.
Just for the record, I'm not using a task killer, which could possibly interfere?
Click to expand...
Click to collapse
It gave me an error when I tried to set my username to @gmail - Probably because I'm in the UK where Googlemail is used rather than gmail. Although if you wrote to me using @gmail, I'd still get it. So it's all a bit confusing. Besides, it did all work yesterday. I don't have the domain set the same as you, I just have "google" as I read elsewhere that was correct, even though that alone isn't actually a domain.
I wish I could edit these settings without deleting then re-creating the account, but there doesn't seem to be a way to. I'll do that again though to match your settings, if it lets me.
I'm not using a task killer by the way.

Tried using my Googlemaill account and says it can't do it - bit annoying but I'm happy with the gmail app tbh, just thought I'd try it out!

EddyOS said:
Tried using my Googlemaill account and says it can't do it - bit annoying but I'm happy with the gmail app tbh, just thought I'd try it out!
Click to expand...
Click to collapse
If you use @gmail as your username, it'll probably 'half' work. Mine is back up but it still isn't working properly. I'm not sure if it's better than using the Google mail app or not now, as I've gone between that and the mail app and K-9 so many times now, I forget what was wrong with each one. LOL. I think one of the major issues with the Gmail app is lack of copy/paste.

I rarely send email, I just have it to receive and then use my PC to get any attachments if needed...I'll stick with it for now!

I've found something similar. If I delete an e-mail on Webmail or IMAP (using Windows Live Mail) it doesn't disappear on the HTC Mail App (using Gmail Exchange ActiveSync). I have to delete it manually again. I've started a thread here:
http://forum.xda-developers.com/showthread.php?t=676890
Which is odd as both the native Gmail App and IMAP (using the same HTC Mail App) do.
Zackarydoo said:
I wish I could edit these settings without deleting then re-creating the account, but there doesn't seem to be a way to. I'll do that again though to match your settings, if it lets me.
Click to expand...
Click to collapse
You can, just go to "More" and then "Settings" in the HTC Mail App or click on Exchange in "Accounts and Sync". You can change it all there, except for the domain (oddly that seems to be only available when you first create the account). Which incidentally, Google say you should leave it blank:
http://www.google.com/support/mobile/bin/answer.py?answer=138636&topic=14299
This is the Windows Mobile instructions but Google intend you use this feature primarily on Windows Mobile handhelds.

abats said:
Here are my settings, and as I said works perfectly on my unbranded desire.
Email address: *******@gmail.com
Server address: m.google.com
Domain: google.com
username: *******gmail.com
CHECKED - This server requires SSL
In my account sync settings I'm syncing MAIL + Calendar.
Just for the record, I'm not using a task killer, which could possibly interfere?
Click to expand...
Click to collapse
work great for me. Thanks a ton

Hotmail help please

Im wondering if anyone can tell me how i can get hotmail on my desire to show other folders i have made and the junk folder please?

anyone able to help??

I'm using Improved Email (free from the Android MP) with Hotmail EAS setup (see http://www.winsupersite.com/article/Windows-Live/hotmail-eas.aspx )
can access my hotmail with push email, and chose to sync up specific folders for notifications too... the only problem is the HTML emails dont display in HTML - but that's a minor issue as the stock email doesnt work with EAS
Hope that helps a little

You could use the default mail app (not Gmail, Email)
Then press the MENU button, select accounts. Press MENU again, add new account, select POP3
Then enter the following details
Make sure for username its your full hotmail address
POP Server – ensure that you type pop3.live.com
Security Type – select SSL
Server Port – change port number to 995
SMTP server – ensure that you type smtp.live.com
Security Type – select TLS
Server Port – ensure that port number is changed to 587

dijipo said:
You could use the default mail app (not Gmail, Email)
Then press the MENU button, select accounts. Press MENU again, add new account, select POP3
Then enter the following details
Make sure for username its your full hotmail address
POP Server – ensure that you type pop3.live.com
Security Type – select SSL
Server Port – change port number to 995
SMTP server – ensure that you type smtp.live.com
Security Type – select TLS
Server Port – ensure that port number is changed to 587
Click to expand...
Click to collapse
Tried that, but it didnt work

did you try using improved email with hotmail EAS?
works ok for me
Lothaen said:
I'm using Improved Email (free from the Android MP) with Hotmail EAS setup (see http://www.winsupersite.com/article/Windows-Live/hotmail-eas.aspx )
can access my hotmail with push email, and chose to sync up specific folders for notifications too... the only problem is the HTML emails dont display in HTML - but that's a minor issue as the stock email doesnt work with EAS
Hope that helps a little
Click to expand...
Click to collapse

You have to pay for hotmail.
Sent from my HTC Desire using XDA App

Lothaen said:
did you try using improved email with hotmail EAS?
works ok for me
Click to expand...
Click to collapse
Tried soo many times but it doesnt evan finish set up

mayad79 said:
You have to pay for hotmail.
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
How much and were from please?

You can forward your hotmail to gmail. And when replying you can choose the from address (hotmail) if needed.
R
Sent from my HTC Desire using Tapatalk

If you have stock you can do this by changing the settings of how many days to sync with. You change it to all or what ever and it should work. You can't do anything else if your using just the Android app. HTC's app is much better for this.

mayad79 said:
You have to pay for hotmail.
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
since when do? i haven't paid for hotmail and it works ok for me

I use the original mail.apk which I can't find this quickly but it is somewhere on this forum.
After I installed this it gave me "Corporate" in Accounts & sync. Maybe this will help you?
EDIT:
I think its this one: http://forum.xda-developers.com/showpost.php?p=6393543&postcount=3

Add hotmail as an exchange account. Lets you see all your folders and get email though push. Server is m.hotmail.com google it if you need more instructions.
Sent from my HTC Desire using XDA App

Can't set up Gmail through exchange

I'm new to the world of pure Android. My previous devices have been HTC sense devices.
Normally I set my Gmail accounts through exchange/active sync because I also have multiple exchange accounts and prefer using a combined inbox. On my evo, all I had to do was enter my address and password and that was it .That doesn't work with this phone. I've tried multiple settings with no luck.
Has anyone had success with this?
Sent from my Galaxy Nexus using xda premium

Try This
Domain\Username:
\<your_username> do not include @....
Password:
<password>
Server:
<Fully Qualified Domain Name for Exchange Server> (ex. exchange.mydomain.com)
Check the box for Use secure connection (SSL)
Try not to check "Accept all SSL certificates" if that doesn't work then try it with it checked.
NOTE: If you Exchange Server is using a self-signed certificate then you may need to request that your IT gets a trusted CA certificate.

Exchange-Server for GMail is: m.google.com
Username and Password are your webmail credentials.
Use SSL.

Have either of you had success with those settings? I've tried those a dozen times, each time it says cannot open connection to server.
Sent from my Galaxy Nexus using xda premium

Please Clarify
Do you have a company exchange email that you pull your gmail accounts into? Can you clarify further? How do you normally get your exchange email? Through outlook client or outlook web access? Provide as much info without displaying server names/ private info please. Yes I used those setting exactly as I describe and may GNex connects to my company email just fine.

I have 6 email accounts, two are through Microsoft outlook. I can access those fine through the stock email app. My 4 other email accounts are with Gmail. I prefer to set those up through the stock email app instead of the Gmail app because I like the combined view feature. To be clear, I can set up those Gmail accounts to only poll the accounts. I'm looking to use Gmail through exchange for the push feature. This worked fine on my HTC devices. Not so much on this device.
Sent from my Galaxy Nexus using xda premium

Just tested these settings and they worked:
Added new Account.
Accounttype: Microsoft Exchange
First Step:
[email protected]
mypassword
NEXT
Second Step:
Domain-/Username:
\myemail (without @gmail.com)
mypassword
Server: m.google.com
Use SSL: ON
Accept all SSL Certificates: OFF
NEXT
DONE.
Worked like a charm.

BTW: If you just need the combined inbox, it is already there.
You don't have to use the GMail app.
Just open the E-Mail app, and tap on the top, on your exchange account.
You then can choose between all your e-mail accounts, even the gmail, or choose "combined view".

Still not working. I've uploaded pics of my setup and the error I get.
Sent from my Galaxy Nexus using xda premium

parousia15 said:
Still not working. I've uploaded pics of my setup and the error I get.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Yeah. The server would be: "m.google.com"
Think you misread that part

Oops, thanks for pointing that out. I got it now. This is an example of inattentional blindness. I'm an ass.
Sent from my Galaxy Nexus using xda premium

Re: Still doesn't work.
sheepcounter said:
Just tested these settings and they worked:
Added new Account.
Accounttype: Microsoft Exchange
First Step:
[email protected]
mypassword
NEXT
Second Step:
Domain-/Username:
\myemail (without @gmail.com)
mypassword
Server: m.google.com
Use SSL: ON
Accept all SSL Certificates: OFF
NEXT
DONE.
Worked like a charm.
Click to expand...
Click to collapse
Hi, I tried it several times, even restarted my SIII, but no luck. Any other alternative? Cheers

Same problem on Galaxy Nexus JB 4.1.1
Any Tips?

Can't find Certificate
I'm just setting up the Eclipse ROM, everything EXCEPT the Contacts are syncing properly.
When I attempt to add a contact, and NOT store it locally, it tells me I must set up the exchange, which explains why it's not syncing them in the first place.
I followed all the previous suggestions to the letter......mainly: SERVER: m.gmail.com
Upon hitting "Next", where others are reporting success, it is telling me:
Can't connect to server? When I did get a server connection (?)....It told me that there was no certificate found on the SD.
I realize the Noob aspects of the question, and apologize....I do normally have a pretty good sense on the Android system, but don't have any background w/ exchange services...SO I appreciate any input.
THANKS AGAIN.....Spyder

I've just figured it out to setup gmail as exhange email. Put "ASPMX.L.GOOGLE.COM" without quote at domain
First Step:
[email protected]
mypassword
NEXT
Second Step:
Domain-/Username:
ASPMX.L.GOOGLE.COM\myemail (with @gmail.com)
mypassword
Server: m.google.com
Use SSL: ON
Accept all SSL Certificates: OFF