Develop Bugs

Desire HTC mail POP/IMAP manual setup not working?

Hi all,
I got my Desire yesterday. It is a gorgeous device, but has one fatal flaw. The POP/IMAP manual e-mail setup in HTC mail is not working.
Gmail or Hotmail work fine - there is no need for a manual setup, the phone does it for you.
But Yahoo, or any other custom mail does not work. When setting up the incoming and outgoing mail server, the phone gets stuck at the incoming mail server setting and doesn't advance to the outgoing server setting as it should.
After you set up the incoming mail server you hit next and the phone checks online and a popup says "Verifying account settings". After this is done, I believe it should advance to outgoing server settings, but it doesn't and gets stuck at the incoming server settings screen...
This is a very fatal mistake and problem - one of the main functions of a smartphone not working...
Can you guys see if it works for you - maybe its only my unit that is faulty?

peterkupcek said:
Hi all,
I got my Desire yesterday. It is a gorgeous device, but has one fatal flaw. The POP/IMAP manual e-mail setup in HTC mail is not working.
Gmail or Hotmail work fine - there is no need for a manual setup, the phone does it for you.
But Yahoo, or any other custom mail does not work. When setting up the incoming and outgoing mail server, the phone gets stuck at the incoming mail server setting and doesn't advance to the outgoing server setting as it should.
After you set up the incoming mail server you hit next and the phone checks online and a popup says "Verifying account settings". After this is done, I believe it should advance to outgoing server settings, but it doesn't and gets stuck at the incoming server settings screen...
This is a very fatal mistake and problem - one of the main functions of a smartphone not working...
Can you guys see if it works for you - maybe its only my unit that is faulty?
Click to expand...
Click to collapse
I got it set it up on my University IMAP fine, I had this issue but just had to change the security type to TSL.

Unfortunately that doesn't work for me...
It is very weird, as the same settings worked with K-9 mail app without any issues...

I got the same issue so I use K-9 Mail instead (which I prefer since it seems to push my emails faster)

I can't get it to sign in to gmail. I have a @googlemail account, and it just fails to verify account information every time. All other mail accounts, Hotmail and proper POP3, work fine.

That's cause you use the Gmail app for Googlemail, not the normal mail app

EddyOS said:
That's cause you use the Gmail app for Googlemail, not the normal mail app
Click to expand...
Click to collapse
I prefer to use the HTC mail widget. Anyway, I got the thing going now, by connecting via imap instead.

I'm in touch with HTC customer service and we're trying to figure out what is wrong. I'll set up a test account for them so that they can test it and see why the e-mail is not being set-up. Will update later...

i set up gmail as an exchange server.. Only done it half hour ago but it should be push now

I'm also having this same issue. (Trying to use SSL.)

Anyone manage to made Yahoo Mail wotking on IMAP? I have an YahooPlus account and I can connect using a WM device, but no chance with Desire [using the same settings as in WN device]. On Desire, it stuck on first step - setting of incoming IMAP mail server, saying each time "wrong username/pw"....

Same issue for me
Same issue for me

Anyone manage to made Yahoo Mail wotking on IMAP?
Click to expand...
Click to collapse
Not IMAP but with POP3, yep. Works flawlessly.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

Has anyone sorted this out ? I've having the same issue with the imap setup on my desire. Very frustrating after shelling out for this thing.
Cheers

Have you tried using the stock Android mail app which can be found here:
http://rhedgehog.com/apk/email.apk
I prefer this to the HTC Sense mail app and its much more flexible/configurable during the set-up phase, I had problems with my Uni account swapped to this and no problems since then using IMAP, POP and SMTP

I also have difficulties getting IMAP+SSL to work with the HTC mail application.
I suspect it has something to do with the certificate. The server I'm trying to connect to doesn't have a verified certificate, and you don't get prompted to accept the certificate, as you do if you use the K-9 mail app.

Jesper_L said:
I also have difficulties getting IMAP+SSL to work with the HTC mail application.
I suspect it has something to do with the certificate. The server I'm trying to connect to doesn't have a verified certificate, and you don't get prompted to accept the certificate, as you do if you use the K-9 mail app.
Click to expand...
Click to collapse
I had same kind of problems with Hero after upgrading to android 2.1.
Problem seems to be related to setup procedure. It is not able to prompt certificate acceptance dialog. But if you setup account with address that is not existing or where is not imaps service running it will say that it can't verify account but you are able to continue. After creating account launch mail application, go to settings and put real server name. At this point it will prompt certificate acceptance dialog and after that it is working.

I of course had the same trouble on my Aria but managed to get it working by following these instructions:
first open mail.
enter manual setup.
INCOMING:
as for settings:
protocol: Imap
Email: [email protected]
user name: youraccount
password: your password
IMAP server: imap.mail.yahoo.com
security type: none
server port:143
OUTGOING:
login required is checked
user name: youraccount
password: your password
SMTP server: smtp.mobile.mail.yahoo.com
security type: none
server port: 587
NOTE: if it still wont let you set up incoming server, try first entering in a non-existent server. such as imap.mail.yahoo.commm or something. it will give you an error message but hit continue. NOT OK! from there set up outgoing correctly.
then exit.
then launch mail app and select that account. click menu-more-settings-account settings and enter the correct server address.
hopefully this works for you guys as it did for me.
--Edit--
forgot to add, if possible, make sure wifi is off.

also, I have discovered that htc mail wont log in unless you are SIGNED OUT of your yahoo account everywhere else. i had my laptop automatically loading yahoo's web pasge and i guess it was messing it up. so sign out of yahoo mail before closing your browser.
hope this helps.

sent my yahoo and my talktalk account up on my phone..fine!
HOWEVER!!!!!!!!!!!!
I had to do this on my WiFi as it would not connect over 3G...

googlemail

Is there anyway I can the HTC email widget to display my googlemail account as I've been trying to set it up bit without success?

I couldn't use theHTC mail widget for gmail either. I could setup hotmail no problem. Is it possible that gmail must be used through the gmail app only?

Looks like which is a shame as I prefer the HTC email layout

add account (active sync)
email address - enter your full email address (eg. [email protected])
server address "m.google.com"
domain - leave blank
username - enter your full email address (eg. [email protected])
password - your password
select SSL
hope this helps

it is possible to use the HTC widget for gmail yea.
First you have to go into gmail on your pc then settings (top right)
Then choose "Forwarding and POP/IMAP"
Then choose "Enable POP for all mail (even mail that's already been downloaded)" or "Enable POP for mail that arrives from now on" deppending on what you want.
Then hit "save changes" at the bottom of the page.
now on the desire:
put the widget down.
choose to manually enter settings.
All default settings should be fine, just enter your gmail user and pass.
Then all should be good =]

I've tried both comments above, I get to the screen asking what data I want to sync but when i click finish setup, I just get an error message saying failed to create the account, pls try again later

williap said:
I've tried both comments above, I get to the screen asking what data I want to sync but when i click finish setup, I just get an error message saying failed to create the account, pls try again later
Click to expand...
Click to collapse
You want the pop3 option on your phone, not the activesync one. Just put in your google username/password. Make sure you have a data connection to the internet (3g/wifi).

I suggest using IMAP. Add the mail widget to one of the homescreens then tap to make an account. Choose pop/IMAP and you want IMAP.
Then add in your gmail (googlemail email and password. Make sure you are connected via wifi or your mobile connection and you should be all set....

Bandare said:
I suggest using IMAP. Add the mail widget to one of the homescreens then tap to make an account. Choose pop/IMAP and you want IMAP.
Then add in your gmail (googlemail email and password. Make sure you are connected via wifi or your mobile connection and you should be all set....
Click to expand...
Click to collapse
Well, i said pop3 but yes, it's techinically the Other(pop3/imap) option. If you are setting up gmail then you don't have to choose manual, and therefore you don't actually select either pop3/imap, just enter your username and password...

Nope, neither of these work either

Try putting in "googlemail" instead of "gmail" where your email address and username goes.
That seemed to solve my problem.

I was putting googlemail but tried gmail and all working ok now so cheers

williap said:
I was putting googlemail but tried gmail and all working ok now so cheers
Click to expand...
Click to collapse
no problem. strange that some people need to use gmail and others need to use googlemail to get this to work

Gmail IMAP working like a charm for me.

Thinkin may stick to the gmail app now though as tend to get notified of new emails quicker then the HTC widget.

I have one gmail account through the gmail app and another gmail account through the HTC mail via ActiveSync. both push through as fast as each other imo.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

How to use multiple accounts at gmail?

I'm using gmail with one major gmail account plus few pop3 accounts.while using gmail at web I can chose which account name use for send out emails.i need sometimes to answer from another account name while still using one gmail login.
At android gmail application I cannot find such feature as changing "from"name. Any ideas?
Sent from my HTC Desire using XDA App

The gmail app supports multiple accounts. Use that.
Also, you can go into your gmail settings from your PC and have one of your gmail accounts access your other POP3, managing those account for you. You can even set them up with a filter with autolabeling so they stand out in your inbox, also set them up so they show the original email when you reply.
I manage 7 email addresses this way, it works perfectly if you take the time to set it up well.
Sent from my Nexus One using XDA App

Frankenstooge said:
The gmail app supports multiple accounts. Use that.
Click to expand...
Click to collapse
Im using built in Gmail client at HTC Desire. Is there any other to use?
Frankenstooge said:
Also, you can go into your gmail settings from your PC and have one of your gmail accounts access your other POP3, managing those account for you. You can even set them up with a filter with autolabeling so they stand out in your inbox, also set them up so they show the original email when you reply.
I manage 7 email addresses this way, it works perfectly if you take the time to set it up well.
Click to expand...
Click to collapse
Now Im totally confused .
Via web Im using one gmail account ([email protected]) which receives mails from this adress and from 3 other servers via POP3. Mails are flagged - just as you described. We are here same, but:
- when I write answer to @gmail.com - it goes with @gmail.com, one answering for some POP3 message - answering as POP3 account owner. Via website everything is OK.
Via [email protected] if I receive mails to @gmail.com or any other POP3 Im always answering with the name and account set in Gmail application. So if somebody sends me email to account which is checked by gmail via POP3 once I answer from web - looks good, answered from phone - not as I use @gmail answering profile.
How can I match those in HTC to settings from Web?

Use K9 mail available from market, it let's you set up your gmail account and send e mails from different accounts
Sent from my HTC Desire using XDA App

There are two email clients on android. The gmail app and the mail app. Use the later for multiple pop accounts and gmail at the same time. You can set up as many as you want. It's all built in. The google mail app is crap imo, just switch to the HTC one

NicodemPL said:
I'm using gmail with one major gmail account plus few pop3 accounts.while using gmail at web I can chose which account name use for send out emails.i need sometimes to answer from another account name while still using one gmail login.
At android gmail application I cannot find such feature as changing "from"name. Any ideas?
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
Did you ever find a solution? I have the exact same question I have a gmail account, but my main email account is a work pop3. I used to use Outlook on my desktop and k9 on my EVO, but they didn't sync. Recently I changed over to using Chrome browser and gmail at work. I set gmail to check my work POP3 account and also have it set to send outgoing mail through the work pop3 server. My default "FROM" is my work POP3 address, but I can change the "FROM" to my gmail account using the drop-down in the "fROM" field. I also have another personal POP3 that I also have gmail checking and can send from that one as well.
My problem is that I can't select the FROM address when using the gmail app on my HTC EVO. It always addresses new messages from my default account which is the work POP3.
I like the gmail integration and don't want to to back to using multiple accounts in K9.

I cannot send outgoing email when out and about, but can receive incoming email anywhere.
When back in house and wifi, outgoing email suddeny sends.
I use pop3 on ukonline, so is there some security settings not working when not on wifi in house?
Sorry to hijack this thread, but I did a search and this was only topic that returned.

Your SMTP settings will be incorrect.
I suspect that you will be using UKOnlines SMTP server for outgoing mail, which is fine when you are connected via WiFi (and hence, via their network), but will not work via Mobile Internet unless they allow authenticated access from outside their network.
Regards,
Dave

Can't set up Gmail through exchange

I'm new to the world of pure Android. My previous devices have been HTC sense devices.
Normally I set my Gmail accounts through exchange/active sync because I also have multiple exchange accounts and prefer using a combined inbox. On my evo, all I had to do was enter my address and password and that was it .That doesn't work with this phone. I've tried multiple settings with no luck.
Has anyone had success with this?
Sent from my Galaxy Nexus using xda premium

Try This
Domain\Username:
\<your_username> do not include @....
Password:
<password>
Server:
<Fully Qualified Domain Name for Exchange Server> (ex. exchange.mydomain.com)
Check the box for Use secure connection (SSL)
Try not to check "Accept all SSL certificates" if that doesn't work then try it with it checked.
NOTE: If you Exchange Server is using a self-signed certificate then you may need to request that your IT gets a trusted CA certificate.

Exchange-Server for GMail is: m.google.com
Username and Password are your webmail credentials.
Use SSL.

Have either of you had success with those settings? I've tried those a dozen times, each time it says cannot open connection to server.
Sent from my Galaxy Nexus using xda premium

Please Clarify
Do you have a company exchange email that you pull your gmail accounts into? Can you clarify further? How do you normally get your exchange email? Through outlook client or outlook web access? Provide as much info without displaying server names/ private info please. Yes I used those setting exactly as I describe and may GNex connects to my company email just fine.

I have 6 email accounts, two are through Microsoft outlook. I can access those fine through the stock email app. My 4 other email accounts are with Gmail. I prefer to set those up through the stock email app instead of the Gmail app because I like the combined view feature. To be clear, I can set up those Gmail accounts to only poll the accounts. I'm looking to use Gmail through exchange for the push feature. This worked fine on my HTC devices. Not so much on this device.
Sent from my Galaxy Nexus using xda premium

Just tested these settings and they worked:
Added new Account.
Accounttype: Microsoft Exchange
First Step:
[email protected]
mypassword
NEXT
Second Step:
Domain-/Username:
\myemail (without @gmail.com)
mypassword
Server: m.google.com
Use SSL: ON
Accept all SSL Certificates: OFF
NEXT
DONE.
Worked like a charm.

BTW: If you just need the combined inbox, it is already there.
You don't have to use the GMail app.
Just open the E-Mail app, and tap on the top, on your exchange account.
You then can choose between all your e-mail accounts, even the gmail, or choose "combined view".

Still not working. I've uploaded pics of my setup and the error I get.
Sent from my Galaxy Nexus using xda premium

parousia15 said:
Still not working. I've uploaded pics of my setup and the error I get.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Yeah. The server would be: "m.google.com"
Think you misread that part

Oops, thanks for pointing that out. I got it now. This is an example of inattentional blindness. I'm an ass.
Sent from my Galaxy Nexus using xda premium

Re: Still doesn't work.
sheepcounter said:
Just tested these settings and they worked:
Added new Account.
Accounttype: Microsoft Exchange
First Step:
[email protected]
mypassword
NEXT
Second Step:
Domain-/Username:
\myemail (without @gmail.com)
mypassword
Server: m.google.com
Use SSL: ON
Accept all SSL Certificates: OFF
NEXT
DONE.
Worked like a charm.
Click to expand...
Click to collapse
Hi, I tried it several times, even restarted my SIII, but no luck. Any other alternative? Cheers

Same problem on Galaxy Nexus JB 4.1.1
Any Tips?

Can't find Certificate
I'm just setting up the Eclipse ROM, everything EXCEPT the Contacts are syncing properly.
When I attempt to add a contact, and NOT store it locally, it tells me I must set up the exchange, which explains why it's not syncing them in the first place.
I followed all the previous suggestions to the letter......mainly: SERVER: m.gmail.com
Upon hitting "Next", where others are reporting success, it is telling me:
Can't connect to server? When I did get a server connection (?)....It told me that there was no certificate found on the SD.
I realize the Noob aspects of the question, and apologize....I do normally have a pretty good sense on the Android system, but don't have any background w/ exchange services...SO I appreciate any input.
THANKS AGAIN.....Spyder

I've just figured it out to setup gmail as exhange email. Put "ASPMX.L.GOOGLE.COM" without quote at domain
First Step:
[email protected]
mypassword
NEXT
Second Step:
Domain-/Username:
ASPMX.L.GOOGLE.COM\myemail (with @gmail.com)
mypassword
Server: m.google.com
Use SSL: ON
Accept all SSL Certificates: OFF

[Q] Email

I've set-up my Hotmail. When I receive an email it doesn't push it to my handset immediately. I've had a look in the settings but I don't understand what I need to change to that the emails are pushed as soon as they're received.
Please can anyone help?

Anyone?

scotty2012 said:
Anyone?
Click to expand...
Click to collapse
You can change the frequency of when it checks your email.

scotty2012 said:
I've set-up my Hotmail. When I receive an email it doesn't push it to my handset immediately. I've had a look in the settings but I don't understand what I need to change to that the emails are pushed as soon as they're received.
Please can anyone help?
Click to expand...
Click to collapse
Are you using the Hotmail app or the default Mail app?

dr9722 said:
Are you using the Hotmail app or the default Mail app?
Click to expand...
Click to collapse
Default

scotty2012 said:
Default
Click to expand...
Click to collapse
Use the Hotmail app instead then, this support push notifications.

I use and would recommend "Touch down for smart phones" it is almost instant push notifications and seems to work very well i have been using it for 18 months now. The other option is to set up your hotmail to forward masks to your gmail account, this also works well.
Sent witH desire from OneX

Thanks for the replies. I will take a look at the other options you suggested although I would prefer to use the default app. I'm not keen on the Hotmail app.

Scotty mate, i had the same problem, the Hotmail app sorts it, and now I prefer it to the stock mail app.

HTC whore said:
Scotty mate, i had the same problem, the Hotmail app sorts it, and now I prefer it to the stock mail app.
Click to expand...
Click to collapse
I'll try it out for a bit, see how it goes.

In order to get true push email + IMAP for HOTMAIL use this settings:
Incoming settings:
Enter your email account and password Do no hit next, instead click Manual Setup Chose Microsoft Exchange ActiveSync
In the Domain\Username field: delete everything and enter your email address In the Server field: enter m.hotmail.com Keep the box ticked for 'Use secure connection (SSL)' and keep the box unticked for 'Accept all SSL certificates'
Should do it.
Sent from my HTC One X using xda premium

Thank you wnp_79 that's a handy info.

wnp_79 said:
In order to get true push email + IMAP for HOTMAIL use this settings:
Incoming settings:
Enter your email account and password Do no hit next, instead click Manual Setup Chose Microsoft Exchange ActiveSync
In the Domain\Username field: delete everything and enter your email address In the Server field: enter m.hotmail.com Keep the box ticked for 'Use secure connection (SSL)' and keep the box unticked for 'Accept all SSL certificates'
Should do it.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Yes that worked a treat. Cheers mate!

I set-up my push email (hotmail) with the settings mentioned earlier in the thread. I thought it was working because I was receiving my mail. The thing is, I only get my emails when I click 'refresh' in the app. I sent myself an email from the PC and it wasn't pushed to the phone. Not sure were I'm going wrong. In the settings I have 'push mail' selected on peak & off peak. I have the data connection on. Does anyone have any idea what I need to change in the settings?

Anyone?

Using the email app or the Hotmail account in Account & Sync?
The email app wouldn't update for me either, and i've read a few posts from people with the same problem.
I just use the Hotmail Account to auto sync

HTC whore said:
Using the email app or the Hotmail account in Account & Sync?
The email app wouldn't update for me either, and i've read a few posts from people with the same problem.
I just use the Hotmail Account to auto sync
Click to expand...
Click to collapse
Thanks for the reply. I managed to sort it out (with help from wnp_79). I downloaded the stock Android app and set up my account. The emails are pushed to the handset now.

Nae bother. So you can download the stock app from the Market? I'm guessing its just called Mail? It would be better to have that working than Mail and Hotmail both trying to sync, for battery life.

No the app is not on the market.
Here is the application.
Guide on how to set-up Hotmail manually on it. (Just in case)
Hope this helps.

Cheers dude