I talked to Sprint on their live chat about this, and of course they don't know anything.
I am only having bad service in one zip code, my home zip code. I get a notification saying the text failed to send, when it didn't - the other person got the message. My 4G speed is UNDER 1mbit. How do I address this issue with Sprint so the issue is resolved? According to the idiot on the live chat thing, he said there aren't any network issues.
Bump...
They probably are doing some tower improvement or network improvement in your area and the person you spoke with just didn't know. Heck, when I called in about the OTA update, they told me 2.3.4 is the newest version available
Sent from my SPH-D710 using xda premium
JohnCorleone said:
They probably are doing some tower improvement or network improvement in your area and the person you spoke with just didn't know. Heck, when I called in about the OTA update, they told me 2.3.4 is the newest version available
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Haha wow...maybe visiting a store in the area would help? Does the store have to be in my zip code?
I don't even know if it's a service issue because the messages send, I just get a notification saying the message failed to send...it's really weird.
agentfazexx said:
Haha wow...maybe visiting a store in the area would help? Does the store have to be in my zip code?
I don't even know if it's a service issue because the messages send, I just get a notification saying the message failed to send...it's really weird.
Click to expand...
Click to collapse
I know that I have had trouble for a whole day in SoCal before. I thought it was my setup so I Odin flashed back to stock, re-rooted, reflashed ROM only to find out it was a network issue. If you can go the day without it, I would see if its fixed tomorrow morning. If not, start totally fresh. If you Odin back to full stock and still have the problem, its pretty safe to say its the network
Sent from my Nexus S 4G using xda premium
JohnCorleone said:
I know that I have had trouble for a whole day in SoCal before. I thought it was my setup so I Odin flashed back to stock, re-rooted, reflashed ROM only to find out it was a network issue. If you can go the day without it, I would see if its fixed tomorrow morning. If not, start totally fresh. If you Odin back to full stock and still have the problem, its pretty safe to say its the network
Sent from my Nexus S 4G using xda premium
Click to expand...
Click to collapse
It's been almost constant for a while, but again..only one location. Not sure how that could be ROM based.
agentfazexx said:
It's been almost constant for a while, but again..only one location. Not sure how that could be ROM based.
Click to expand...
Click to collapse
The one location leads me to believe it wouldn't be ROM based. That's why I suggested waiting it out for the day. I know that can be tough though
Sent from my SPH-D710 using xda premium
JohnCorleone said:
The one location leads me to believe it wouldn't be ROM based. That's why I suggested waiting it out for the day. I know that can be tough though
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
It's been a week.
It definitely sounds as though they're working in your area. Not that this will help get you better coverage but type in your zip on the map and perhaps see what they did or plan to do.
https://network.sprint.com/
.....
Just a side thought. Call CS & explain the issue & they may send you an airave. Got mine last week as I was having horrible service at my home, but it was just fine at my neighbors. Needless to say, no more dropped calls or missed texts.
Sent from my SPH-D710 using xda premium
skyline247 said:
Just a side thought. Call CS & explain the issue & they may send you an airave. Got mine last week as I was having horrible service at my home, but it was just fine at my neighbors. Needless to say, no more dropped calls or missed texts.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Yup, if its been a week, call in and ask for an Airrave. They will really research if the network is having issues before they offer one to you
Sent from my SPH-D710 using xda premium
Vegasden said:
It definitely sounds as though they're working in your area. Not that this will help get you better coverage but type in your zip on the map and perhaps see what they did or plan to do.
https://network.sprint.com/
.....
Click to expand...
Click to collapse
Not so sure. I don't see anything current going on. And would they really leave their service in a degraded state for weeks on end for network upgrades?
Related
The service in my phone has been going off & on lately like my bars would be all gone. so ive tried pretty much everything to do to fix it & now I just dont have service now. Is this because of the ATT & T-mobile merger? I live in Roswell GA if that helps.
Vandale said:
The service in my phone has been going off & on lately like my bars would be all gone. so ive tried pretty much everything to do to fix it & now I just dont have service now. Is this because of the ATT & T-mobile merger? I live in Roswell GA if that helps.
Click to expand...
Click to collapse
1) no its not the merger
2) What rom/radio? Have you tried another? ("Tried everything" doesn't help us diagnose)
3) Did you simply call T-mobile and ask about a service outage in your area? Those do happen.
martonikaj said:
1) no its not the merger
2) What rom/radio? Have you tried another? ("Tried everything" doesn't help us diagnose)
3) Did you simply call T-mobile and ask about a service outage in your area? Those do happen.
Click to expand...
Click to collapse
My service is randomly back on now. & the funny thing is my other friend who has a G2 he is having the problem. Might just be something around the area. Have no clue what rom I'm on right now.
Sent from my HTC Vision using XDA Premium App
Vandale said:
My service is randomly back on now. & the funny thing is my other friend who has a G2 he is having the problem. Might just be something around the area. Have no clue what rom I'm on right now.
Sent from my HTC Vision using XDA Premium App
Click to expand...
Click to collapse
It is more than likely just the area. Call T-mobile and ask about outages. And how do you not know what ROM is on your phone?? /headscratch
martonikaj said:
It is more than likely just the area. Call T-mobile and ask about outages. And how do you not know what ROM is on your phone?? /headscratch
Click to expand...
Click to collapse
because ive changed to 3 different ROMS. changed kernels
Vandale said:
because ive changed to 3 different ROMS. changed kernels
Click to expand...
Click to collapse
Wow. To not know what rom your running and be posting on xda? Like trying to mix oil and water.
Sent from my HTC Vision using XDA Premium App
xsteven77x said:
Wow. To not know what rom your running and be posting on xda? Like trying to mix oil and water.
Sent from my HTC Vision using XDA Premium App
Click to expand...
Click to collapse
Seriously lol. ridiculous.
I've been having that same issue on and off in The Bay area. Happens more often in San Francisco than East Bay. Sometimes I'll have to reboot my phone to get service again. Or the bars will turn white and sit there.
I'm running CM7 Nightly 153.
Sent from my HTC Vision using XDA App
EDiT: And just 10m ago service cut out... I tried cycling the data connection, but it didn't come back. I had to reboot to get it to come back.
i can barely pick up one signal bar as of late and its getting really annoyng because i ant even receive texts since i text alot so its a big issue now, but im on wifi so i cant tell unless my phone is being quiet lol. what can it be?
Network Vision is occuring in LA, you'll have 4G LTE soon. Just hang in there, it's tower maintenance.
Wow just earlier this month I searched for 4g lte in LA and I couldn't find anything. I searched Network Vision and see that we will probably have it going this September. Awesome. Thanks for letting us know.
Sent from my SPH-L710 using xda app-developers app
Overstew said:
Network Vision is occuring in LA, you'll have 4G LTE soon. Just hang in there, it's tower maintenance.
Click to expand...
Click to collapse
Eeeeeee nice thanks for letting me know what it was
Sent from my SPH-L710 using xda app-developers app
Dont forget, you can always dial *18, its usually good to give u atleast one extra bar.
don't hold your breath but i was told the same thing and two months later nothing just saying don't get your hopes up.
Sent from my SPH-L710 using XDA Premium App
After I dial that what else do I have to do??
Sent from my SPH-L710 using xda app-developers app
Wearespacepeople said:
Wow just earlier this month I searched for 4g lte in LA and I couldn't find anything. I searched Network Vision and see that we will probably have it going this September. Awesome. Thanks for letting us know.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
Not going to happen in September, probably more like October or November at the earliest.
XxSilent.NightmarexX said:
i can barely pick up one signal bar as of late and its getting really annoyng because i ant even receive texts since i text alot so its a big issue now, but im on wifi so i cant tell unless my phone is being quiet lol. what can it be?
Click to expand...
Click to collapse
I'm in LA and both cell reception and data has been godawful lately.
ydoucare said:
Not going to happen in September, probably more like October or November at the earliest.
Click to expand...
Click to collapse
I'm just going off the articles I found. Still this is sooner than I expected.
and I thought I was tripping... couldn't send txt for the crap of it all day yesterday
Sent from a Galaxy SIII presented by Sprint.
Shoulon said:
and I thought I was tripping... couldn't send txt for the crap of it all day yesterday
Sent from a Galaxy SIII presented by Sprint.
Click to expand...
Click to collapse
yea same here its rare for me to get signal now :/ im running on wifi right now but i can barely text
Same here. At home I get full bars, but when I go to school, I lose signal quite a lot. I live a couple of miles away from downtown, what about you guys?
Sent from my SPH-L710 using xda app-developers app
IronReaver17 said:
Same here. At home I get full bars, but when I go to school, I lose signal quite a lot. I live a couple of miles away from downtown, what about you guys?
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
I'm in Sherman Oaks.
My signal has been spotty as well all up and down the 605.
I am recently having problems with my galaxy note 2, i have service everywhere i go, but for some reason i cannot receive phone calls, i have tried doing a factory reset and everything, seems to help for a day or so, i was on Macks rom and i decided to go back to stock, and ever since then i cant get phone calls, i can get text messages with no delay, just no phone calls from anyone but i can call people just fine. has anyone ever had this issue?
PLEASE HELP!
Android_Fan12 said:
I am recently having problems with my galaxy note 2, i have service everywhere i go, but for some reason i cannot receive phone calls, i have tried doing a factory reset and everything, seems to help for a day or so, i was on Macks rom and i decided to go back to stock, and ever since then i cant get phone calls, i can get text messages with no delay, just no phone calls from anyone but i can call people just fine. has anyone ever had this issue?
PLEASE HELP!
Click to expand...
Click to collapse
Did you check your mobile network settings? Making sure that its not accidentally on Global?
Sent from my SPH-L900 using Tapatalk 4
Android_Fan12 said:
I am recently having problems with my galaxy note 2, i have service everywhere i go, but for some reason i cannot receive phone calls, i have tried doing a factory reset and everything, seems to help for a day or so, i was on Macks rom and i decided to go back to stock, and ever since then i cant get phone calls, i can get text messages with no delay, just no phone calls from anyone but i can call people just fine. has anyone ever had this issue?
PLEASE HELP!
Click to expand...
Click to collapse
Sounds like it could be network vision. I'm a tech for sprint and there have been lots of customers in my area that can't receive phone calls. Flash the return to stock Rom and if it is still doing it then take it to a service center. If they determine it's a network issue then you're SOL.
Sent from my SPH-L900 using Tapatalk 4
Android_Fan12 said:
I am recently having problems with my galaxy note 2, i have service everywhere i go, but for some reason i cannot receive phone calls, i have tried doing a factory reset and everything, seems to help for a day or so, i was on Macks rom and i decided to go back to stock, and ever since then i cant get phone calls, i can get text messages with no delay, just no phone calls from anyone but i can call people just fine. has anyone ever had this issue?
PLEASE HELP!
Click to expand...
Click to collapse
Your not the only one, There seems to be issues some of every were right now, I get error 34 when trying to1 send text at least 5times before it gos through, and now my phone dos not ring in certain parts of my home, this all started for me on Monday.
uToTMeH8 said:
Sounds like it could be network vision. I'm a tech for sprint and there have been lots of customers in my area that can't receive phone calls. Flash the return to stock Rom and if it is still doing it then take it to a service center. If they determine it's a network issue then you're SOL.
Sent from my SPH-L900 using Tapatalk 4
Click to expand...
Click to collapse
I really think it is a network issue...to many people from different parts of the country are complaining about the same issues..
I started resending out 55015 PRL to people I end up taking escalations from because there phones used to work and then they stopped and 90% of the time its because of a SMR change on there local towers voice/1x service. That 800 is nice when your able yo properly connect.
Sent from my SPH-L900 using xda app-developers app
xKrisx said:
I started resending out 55015 PRL to people I end up taking escalations from because there phones used to work and then they stopped and 90% of the time its because of a SMR change on there local towers voice/1x service. That 800 is nice when your able yo properly connect.
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
Sending out 55015 to people? How?
Sent from my SPH-L900 using xda app-developers app
Nifty little tool we use for manually provisioning devices and pulling vitals from your phone over the air.
Sent from my SPH-L900 using xda app-developers app
xKrisx said:
Nifty little tool we use for manually provisioning devices and pulling vitals from your phone over the air.
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
I mean how do you do it? You work for sprint or something?? I want to get off this stupid 2000 PRL myself but never took the time to flash a custom recovery just to do so.
Sent from my SPH-L900 using xda app-developers app
Yes I work for sprint. And the bad thing is. I can update anyone's PRL but it will change back on the next scheduled network sync. So I have a list of PTNs I have to check weekly to verify if they rolled back to 20000 or 20001.
Sent from my SPH-L900 using xda app-developers app
xKrisx said:
Yes I work for sprint. And the bad thing is. I can update anyone's PRL but it will change back on the next scheduled network sync. So I have a list of PTNs I have to check weekly to verify if they rolled back to 20000 or 20001.
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
So what if I flash it instead, will it change on the next scheduled sync?
Sent from my SPH-L900 using xda app-developers app
Yes. Unless you disable something lol. I can't for the life of me remember what though.
Sent from my SPH-L900 using xda app-developers app
xKrisx said:
Yes. Unless you disable something lol. I can't for the life of me remember what though.
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
So what would you recommend as the best course of action? Staying on 55015 unless you notice you aren't receiving calls sometimes? Come to think of it I think I did get a voicemail once without the phone ringing... but other than that once, it seems like 55015 has been better than 2000, at least in terms of holding a data signal.
Depends on your area and your service. If 20000 doesn't work and 55015 does, then stick with it. As for calls rolling directly to VM and your phone isn't broke lol, it more then likely is a hickup in the network. You should see some of the network Trams I see on my end.
Sent from my SPH-L900 using xda app-developers app
xKrisx said:
Depends on your area and your service. If 20000 doesn't work and 55015 does, then stick with it. As for calls rolling directly to VM and your phone isn't broke lol, it more then likely is a hickup in the network. You should see some of the network Trams I see on my end.
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
So I noticed you work for Sprint. I'm running a custom prl on my note 2 that prioritizes 800 smr. Most of the time I fail to connect, but not always. I am an active member at s4gru.com, a Sprint forum, and many people with note 2's are experiencing the same connection problems with smr. My wisdom for you is if Sprint, internally, has diagnosed the problem with the note 2's and 800 smr. Obviously Sprint knows something is up or they wouldn't have pushed the 2000 prl.
Sent from my SPH-L900 using Tapatalk
homerunking1221 said:
So I noticed you work for Sprint. I'm running a custom prl on my note 2 that prioritizes 800 smr. Most of the time I fail to connect, but not always. I am an active member at s4gru.com, a Sprint forum, and many people with note 2's are experiencing the same connection problems with smr. My wisdom for you is if Sprint, internally, has diagnosed the problem with the note 2's and 800 smr. Obviously Sprint knows something is up or they wouldn't have pushed the 2000 prl.
Sent from my SPH-L900 using Tapatalk
Click to expand...
Click to collapse
The reason I push out non standard PRLs are for instances were I have a customer who is not getting service at all or is getting extremely poor voice service. As for s4gru.com, that is not a sprint affiliated web site. It is a community blog that is not moderated nor updated by sprint. It is true that some N2 users in specific markets experience issues with 800 SMR bands enabled but I personally have not had an issue with it.
Sent from my SPH-L900 using xda app-developers app
xKrisx said:
The reason I push out non standard PRLs are for instances were I have a customer who is not getting service at all or is getting extremely poor voice service. As for s4gru.com, that is not a sprint affiliated web site. It is a community blog that is not moderated nor updated by sprint. It is true that some N2 users in specific markets experience issues with 800 SMR bands enabled but I personally have not had an issue with it.
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
What Rom and radio are you running if you don't mind me asking?
Sent from my SPH-L900 using Tapatalk
L900VPAMC2 Stock Rooted with a DPI change. But I have been running 55015 the entire time even before I rooted. Erickson has been working on the issue for some time but driver updates for the Note 2 are needed for the patch to work and as far as I can tell Sammy hasn't done that yet.
But for most people I deal with, having to power cycle your phone occasionally is a hell of a lot better then no service at all.
Sent from my SPH-L900 using xda app-developers app
Hey all,
I could really use some advice. I live in North Carolina, my phone has worked just fine for over a year. Monday I went on a business trip to Dallas Texas and my phone won't connect to Voice or Data services at all. What can I do?
I tried turning airplane mode on and off, removing the battery, chatted with Sprint online, called the Support number. Sprint is NO help at all. They didn't outright tell me that my phone was broken, but practically did. I guess it just magically broke on the plane to Dallas??
Even in areas with good coverage, like my bars show good connection, I can't connect. I can hook to wifi just fine, but that is it. Sprint support told me that they can't even see where my phone has connected at all since I arrived in Texas.
Should I try flashing one of those PRLs from another thread? I'm not sure what to do. I assume that as is my phone will start working again when I get back to North Carolina though. I tried reflashing a "stock" rom and some of those "#" number calls, but none of them work since my phone isn't connected to any towers. Help!
Did u by chance try ##72786#? That's the hands free activation. Will turn ur phone off and should boot back up after a few seconds
Sent from my SPH-L710 using xda app-developers app
bigpappags3 said:
Did u by chance try ##72786#? That's the hands free activation. Will turn ur phone off and should boot back up after a few seconds
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
That is what is so strange, I can dial that number, even from a stock rom, and my phone doesn't do anything, it just sits on "dialing" then makes the hang up noise after 15 or so seconds.
That's definitely weird! I'm from this area so I know it's not the water...lol. Have u taken to an actual sprint store?
Sent from my SPH-L710 using xda app-developers app
bigpappags3 said:
That's definitely weird! I'm from this area so I know it's not the water...lol. Have u taken to an actual sprint store?
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
Not yet, since I'm here on business I don't have much time to do that, but honestly I don't think they would be able to do much more than the support person over the phone did. I'd have to unroot it and all of that before bringing it in, the folks in the store would try those ## type calls, wipe my phone and reset it, then probably tell me my phone is broken and try to sell me another phone, especially since I am eligible for an upgrade.
I don't want to actually buy a new phone until I get back to NC since I still think my phone will start working once I am back there, which would be just as confusing.
This is the same phone I brought here to Texas last October and it worked fine, so I don't know what exactly the issue could be.
Check ur messages
Sent from my SPH-L710 using xda app-developers app
If you are still having this issue I would suggest you try an app called Network Signal Refresher. It basicly updates your prl and profile by connecting you to the nearest tower
Sent from my SPH-L710 using XDA Premium 4 mobile app
Or try flashing another radio
Sent from my SPH-L710 using xda app-developers app
Spider_Pig27 said:
If you are still having this issue I would suggest you try an app called Network Signal Refresher. It basicly updates your prl and profile by connecting you to the nearest tower
Sent from my SPH-L710 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thanks, I gave this a try, but it doesn't look like it worked. Part of the issueI think even for PRL updates is that my phone won't connect to the towers. Like with a Stock Rom in the Sprint Zone you can get to that section where you can do a Profile update and all of that, it always fails with a connection error. I gave that error message to Sprint support but they couldn't do anything with it. I will keep trying it though now and then.
IDontKnowMang said:
Or try flashing another radio
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
Is there a good updated guide for doing that? I did that on my EVO 4G, but never on the S3. I haven't looked yet but I will check into it this evening for sure.
They could be working on the towers in the area. When they did in my area, it showed I had bars but could not text or call. I would try flashing the 2 PRL, as it helped me get my phone working until they fixed it or in your case until you get Home. I can upload it if you need it.
------------------------
Sprint Galaxy S3
Stock - Whiplashh Rom - MIUI - Wicked Sensations
Hit that "Thanks" Button if I helped you!
So my mom has this phone, and me and my sister have HTC ones. Our phones work fine at home, and we just got Lte coverage a few days ago, so that's been nice. However, my mom's phone recently has been dropping basically every call no matter where she is or how much service it says she has. The signal bars show a red x, and usually given time the service will come back, but sometimes it takes a restart. I've tried updating profile and prl, and the best the people at the sprint store could do was tell me that there is supposed to be a software update coming to fix it. The phone is completely stock. It doesn't seem like the network cause the other phones work fine. Has anyone else had this issue? Any ideas on what we could try?
TriBeard said:
So my mom has this phone, and me and my sister have HTC ones. Our phones work fine at home, and we just got Lte coverage a few days ago, so that's been nice. However, my mom's phone recently has been dropping basically every call no matter where she is or how much service it says she has. The signal bars show a red x, and usually given time the service will come back, but sometimes it takes a restart. I've tried updating profile and prl, and the best the people at the sprint store could do was tell me that there is supposed to be a software update coming to fix it. The phone is completely stock. It doesn't seem like the network cause the other phones work fine. Has anyone else had this issue? Any ideas on what we could try?
Click to expand...
Click to collapse
You must have weak LTE signal. Go to Settings>More>Mobile Networks and tick it to CDMA. If she wants LTE she'll have to do this manually.
Sorry but it's just the way this phone is.
Sent from my LG-LS970 using XDA Premium 4 mobile app
engine95 said:
You must have weak LTE signal. Go to Settings>More>Mobile Networks and tick it to CDMA. If she wants LTE she'll have to do this manually.
Sorry but it's just the way this phone is.
Sent from my LG-LS970 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I'll give that a try and see how it works. Why does this phone have an issue with it and the others don't seem to?
TriBeard said:
I'll give that a try and see how it works. Why does this phone have an issue with it and the others don't seem to?
Click to expand...
Click to collapse
It's just the way some phones are. My wife has the HTC One also, and she has to change hers too.
Sent from my LG-LS970 using XDA Premium 4 mobile app
Well, I changed the mode to CDMA only, but no dice. It doesn't make a difference. Any other suggestions?
TriBeard said:
Well, I changed the mode to CDMA only, but no dice. It doesn't make a difference. Any other suggestions?
Click to expand...
Click to collapse
You can try to flash the ZVC radio from here. http://forum.xda-developers.com/showthread.php?t=2230106 but you'd have to root/unlock.
Other option is to LGNPST in the same thread under "Additional info". That's about all I got.
Sent from my LG-LS970 using XDA Premium 4 mobile app