G2 Service - G2 and Desire Z Q&A, Help & Troubleshooting

The service in my phone has been going off & on lately like my bars would be all gone. so ive tried pretty much everything to do to fix it & now I just dont have service now. Is this because of the ATT & T-mobile merger? I live in Roswell GA if that helps.

Vandale said:
The service in my phone has been going off & on lately like my bars would be all gone. so ive tried pretty much everything to do to fix it & now I just dont have service now. Is this because of the ATT & T-mobile merger? I live in Roswell GA if that helps.
Click to expand...
Click to collapse
1) no its not the merger
2) What rom/radio? Have you tried another? ("Tried everything" doesn't help us diagnose)
3) Did you simply call T-mobile and ask about a service outage in your area? Those do happen.

martonikaj said:
1) no its not the merger
2) What rom/radio? Have you tried another? ("Tried everything" doesn't help us diagnose)
3) Did you simply call T-mobile and ask about a service outage in your area? Those do happen.
Click to expand...
Click to collapse
My service is randomly back on now. & the funny thing is my other friend who has a G2 he is having the problem. Might just be something around the area. Have no clue what rom I'm on right now.
Sent from my HTC Vision using XDA Premium App

Vandale said:
My service is randomly back on now. & the funny thing is my other friend who has a G2 he is having the problem. Might just be something around the area. Have no clue what rom I'm on right now.
Sent from my HTC Vision using XDA Premium App
Click to expand...
Click to collapse
It is more than likely just the area. Call T-mobile and ask about outages. And how do you not know what ROM is on your phone?? /headscratch

martonikaj said:
It is more than likely just the area. Call T-mobile and ask about outages. And how do you not know what ROM is on your phone?? /headscratch
Click to expand...
Click to collapse
because ive changed to 3 different ROMS. changed kernels

Vandale said:
because ive changed to 3 different ROMS. changed kernels
Click to expand...
Click to collapse
Wow. To not know what rom your running and be posting on xda? Like trying to mix oil and water.
Sent from my HTC Vision using XDA Premium App

xsteven77x said:
Wow. To not know what rom your running and be posting on xda? Like trying to mix oil and water.
Sent from my HTC Vision using XDA Premium App
Click to expand...
Click to collapse
Seriously lol. ridiculous.

I've been having that same issue on and off in The Bay area. Happens more often in San Francisco than East Bay. Sometimes I'll have to reboot my phone to get service again. Or the bars will turn white and sit there.
I'm running CM7 Nightly 153.
Sent from my HTC Vision using XDA App
EDiT: And just 10m ago service cut out... I tried cycling the data connection, but it didn't come back. I had to reboot to get it to come back.

Related

lost service

so i was at work and my phone just lost service, and it has not came back. i have tried flashing a different rom, but no difference. what else should i be looking for? or is the phone just bad now?
Call your service provider and see if they are having network issues
Sent from my HTC Desire S using XDA Premium App
cjward23 said:
Call your service provider and see if they are having network issues
Sent from my HTC Desire S using XDA Premium App
Click to expand...
Click to collapse
i would if i had a phone lol, my mom has tmobile pre-paid and shes got service but i got no clue if they are ever part of the same network.
Call your service provider and see if they are having network issues
Sent from my HTC Desire S using XDA Premium App
Click to expand...
Click to collapse
i would if i had a phone lol, my mom has tmobile pre-paid and shes got service but i got no clue if they are ever part of the same network.
Click to expand...
Click to collapse
What Rom are you using?
You could try flasing a different radio
Sent from my HTC Desire S using XDA Premium App
cjward23 said:
What Rom are you using?
You could try flasing a different radio
Sent from my HTC Desire S using XDA Premium App
Click to expand...
Click to collapse
im now on cm7.1 but its odd how it just stoped working, thats what i dont get.
ikpthegame said:
im now on cm7.1 but its odd how it just stoped working, thats what i dont get.
Click to expand...
Click to collapse
It does sound strange. Have tried switching between 2g and 3g to see if it makes any difference?
Sent from my HTC Desire S using XDA Premium App
2g makes no diff, ill have to wait for a phone to use and call them, and then most likely get a new phone, then unroot mine yaya and so on lol.
ikpthegame said:
i would if i had a phone lol, my mom has tmobile pre-paid and shes got service but i got no clue if they are ever part of the same network.
Click to expand...
Click to collapse
If you are both T-Mob, then of course you are the same network. They don't build a new set of cell towers just for pre-paid. They just change the way they bill you.
ya need to get a new phone, went back to stock rom and still is messed up
called tmobile and it turned out to be my sim card was a older version and had switched networks too many times and couldnt connect anymore. took the one that came with the phone and got it setup and its all good again.
ikpthegame said:
called tmobile and it turned out to be my sim card was a older version and had switched networks too many times and couldnt connect anymore. took the one that came with the phone and got it setup and its all good again.
Click to expand...
Click to collapse
Thats a new one on me. Glad you got it sorted
Well, if the memory on the SIM card is akin to flash memory, I guess it's possible.
Sent from my HTC Vision using Tapatalk
tronmech said:
Well, if the memory on the SIM card is akin to flash memory, I guess it's possible.
Sent from my HTC Vision using Tapatalk
Click to expand...
Click to collapse
Really? Totally believe you just dont see the logic behind it. Why would they make a sim card only be able to switch networks so many times? Makes no sense. The person you talked to probably just had no idea what they were talking about!
Pretty much every rewritabe non volatile memory technology out there has a limiter number of writes that can be performed on it before it fails. Maybe a SIM card will last for > 10 years. I don't know, I haven't been with a single provider long enough to find out. I can see where this was a logical hypothesis on the part of the rep, and since replacing the sim worked, where is the problem?
"If it sounds stupid, but works, then it's not stupid."
Sent from my HTC Vision using Tapatalk

HTC G2 Radio

I have been having some problems with getting service in areas around my school. It never used to be a problem with my old Mytouch Slide.
Could it be that I need to update the radio? Which radio should I choose?
I know I should be getting service, because other phones are getting service in the same locations.
Don't know anything about radios but I do know that some schools(or maybe just teachers) are putting in these devices that cuts the signal on phones. In my school I believe there was one teacher who had it and ppl told me that he would tell them he's turning the device on and as soon as he does their signal drops. So I guess I tell you this as its a possibility that's what may be going on.
Sent from my HTC Vision using XDA App
gtmaster303 said:
I have been having some problems with getting service in areas around my school. It never used to be a problem with my old Mytouch Slide.
Could it be that I need to update the radio? Which radio should I choose?
I know I should be getting service, because other phones are getting service in the same locations.
Click to expand...
Click to collapse
Well it could be a dead spot for your carrier. What carrier do you use? And other people in your school could be using other carriers
Sent from my HTC Vision using XDA Premium App
DurbanPoison24 said:
Don't know anything about radios but I do know that some schools(or maybe just teachers) are putting in these devices that cuts the signal on phones. In my school I believe there was one teacher who had it and ppl told me that he would tell them he's turning the device on and as soon as he does their signal drops. So I guess I tell you this as its a possibility that's what may be going on.
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
evilcuber said:
Well it could be a dead spot for your carrier. What carrier do you use? And other people in your school could be using other carriers
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Click to expand...
Click to collapse
Other people are using the same carrier as me. AT&T. I have ran T-mobile phones on AT&T's network to avoid data charges for the longest time, and the phones so far have given me great service (Motorola Cliq, Mytouch Slide). But with the G2, I'm finding a lot of dead spots. Nothing has changed apart from the phone I'm using...

Horrible service, only one zip code

I talked to Sprint on their live chat about this, and of course they don't know anything.
I am only having bad service in one zip code, my home zip code. I get a notification saying the text failed to send, when it didn't - the other person got the message. My 4G speed is UNDER 1mbit. How do I address this issue with Sprint so the issue is resolved? According to the idiot on the live chat thing, he said there aren't any network issues.
Bump...
They probably are doing some tower improvement or network improvement in your area and the person you spoke with just didn't know. Heck, when I called in about the OTA update, they told me 2.3.4 is the newest version available
Sent from my SPH-D710 using xda premium
JohnCorleone said:
They probably are doing some tower improvement or network improvement in your area and the person you spoke with just didn't know. Heck, when I called in about the OTA update, they told me 2.3.4 is the newest version available
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Haha wow...maybe visiting a store in the area would help? Does the store have to be in my zip code?
I don't even know if it's a service issue because the messages send, I just get a notification saying the message failed to send...it's really weird.
agentfazexx said:
Haha wow...maybe visiting a store in the area would help? Does the store have to be in my zip code?
I don't even know if it's a service issue because the messages send, I just get a notification saying the message failed to send...it's really weird.
Click to expand...
Click to collapse
I know that I have had trouble for a whole day in SoCal before. I thought it was my setup so I Odin flashed back to stock, re-rooted, reflashed ROM only to find out it was a network issue. If you can go the day without it, I would see if its fixed tomorrow morning. If not, start totally fresh. If you Odin back to full stock and still have the problem, its pretty safe to say its the network
Sent from my Nexus S 4G using xda premium
JohnCorleone said:
I know that I have had trouble for a whole day in SoCal before. I thought it was my setup so I Odin flashed back to stock, re-rooted, reflashed ROM only to find out it was a network issue. If you can go the day without it, I would see if its fixed tomorrow morning. If not, start totally fresh. If you Odin back to full stock and still have the problem, its pretty safe to say its the network
Sent from my Nexus S 4G using xda premium
Click to expand...
Click to collapse
It's been almost constant for a while, but again..only one location. Not sure how that could be ROM based.
agentfazexx said:
It's been almost constant for a while, but again..only one location. Not sure how that could be ROM based.
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Click to collapse
The one location leads me to believe it wouldn't be ROM based. That's why I suggested waiting it out for the day. I know that can be tough though
Sent from my SPH-D710 using xda premium
JohnCorleone said:
The one location leads me to believe it wouldn't be ROM based. That's why I suggested waiting it out for the day. I know that can be tough though
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
It's been a week.
It definitely sounds as though they're working in your area. Not that this will help get you better coverage but type in your zip on the map and perhaps see what they did or plan to do.
https://network.sprint.com/
.....
Just a side thought. Call CS & explain the issue & they may send you an airave. Got mine last week as I was having horrible service at my home, but it was just fine at my neighbors. Needless to say, no more dropped calls or missed texts.
Sent from my SPH-D710 using xda premium
skyline247 said:
Just a side thought. Call CS & explain the issue & they may send you an airave. Got mine last week as I was having horrible service at my home, but it was just fine at my neighbors. Needless to say, no more dropped calls or missed texts.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Yup, if its been a week, call in and ask for an Airrave. They will really research if the network is having issues before they offer one to you
Sent from my SPH-D710 using xda premium
Vegasden said:
It definitely sounds as though they're working in your area. Not that this will help get you better coverage but type in your zip on the map and perhaps see what they did or plan to do.
https://network.sprint.com/
.....
Click to expand...
Click to collapse
Not so sure. I don't see anything current going on. And would they really leave their service in a degraded state for weeks on end for network upgrades?

Anyone else having terrible reception in the LA area?

i can barely pick up one signal bar as of late and its getting really annoyng because i ant even receive texts since i text alot so its a big issue now, but im on wifi so i cant tell unless my phone is being quiet lol. what can it be?
Network Vision is occuring in LA, you'll have 4G LTE soon. Just hang in there, it's tower maintenance.
Wow just earlier this month I searched for 4g lte in LA and I couldn't find anything. I searched Network Vision and see that we will probably have it going this September. Awesome. Thanks for letting us know.
Sent from my SPH-L710 using xda app-developers app
Overstew said:
Network Vision is occuring in LA, you'll have 4G LTE soon. Just hang in there, it's tower maintenance.
Click to expand...
Click to collapse
Eeeeeee nice thanks for letting me know what it was
Sent from my SPH-L710 using xda app-developers app
Dont forget, you can always dial *18, its usually good to give u atleast one extra bar.
don't hold your breath but i was told the same thing and two months later nothing just saying don't get your hopes up.
Sent from my SPH-L710 using XDA Premium App
After I dial that what else do I have to do??
Sent from my SPH-L710 using xda app-developers app
Wearespacepeople said:
Wow just earlier this month I searched for 4g lte in LA and I couldn't find anything. I searched Network Vision and see that we will probably have it going this September. Awesome. Thanks for letting us know.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
Not going to happen in September, probably more like October or November at the earliest.
XxSilent.NightmarexX said:
i can barely pick up one signal bar as of late and its getting really annoyng because i ant even receive texts since i text alot so its a big issue now, but im on wifi so i cant tell unless my phone is being quiet lol. what can it be?
Click to expand...
Click to collapse
I'm in LA and both cell reception and data has been godawful lately.
ydoucare said:
Not going to happen in September, probably more like October or November at the earliest.
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Click to collapse
I'm just going off the articles I found. Still this is sooner than I expected.
and I thought I was tripping... couldn't send txt for the crap of it all day yesterday
Sent from a Galaxy SIII presented by Sprint.
Shoulon said:
and I thought I was tripping... couldn't send txt for the crap of it all day yesterday
Sent from a Galaxy SIII presented by Sprint.
Click to expand...
Click to collapse
yea same here its rare for me to get signal now :/ im running on wifi right now but i can barely text
Same here. At home I get full bars, but when I go to school, I lose signal quite a lot. I live a couple of miles away from downtown, what about you guys?
Sent from my SPH-L710 using xda app-developers app
IronReaver17 said:
Same here. At home I get full bars, but when I go to school, I lose signal quite a lot. I live a couple of miles away from downtown, what about you guys?
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
I'm in Sherman Oaks.
My signal has been spotty as well all up and down the 605.

Signal dropping constantly

So my mom has this phone, and me and my sister have HTC ones. Our phones work fine at home, and we just got Lte coverage a few days ago, so that's been nice. However, my mom's phone recently has been dropping basically every call no matter where she is or how much service it says she has. The signal bars show a red x, and usually given time the service will come back, but sometimes it takes a restart. I've tried updating profile and prl, and the best the people at the sprint store could do was tell me that there is supposed to be a software update coming to fix it. The phone is completely stock. It doesn't seem like the network cause the other phones work fine. Has anyone else had this issue? Any ideas on what we could try?
TriBeard said:
So my mom has this phone, and me and my sister have HTC ones. Our phones work fine at home, and we just got Lte coverage a few days ago, so that's been nice. However, my mom's phone recently has been dropping basically every call no matter where she is or how much service it says she has. The signal bars show a red x, and usually given time the service will come back, but sometimes it takes a restart. I've tried updating profile and prl, and the best the people at the sprint store could do was tell me that there is supposed to be a software update coming to fix it. The phone is completely stock. It doesn't seem like the network cause the other phones work fine. Has anyone else had this issue? Any ideas on what we could try?
Click to expand...
Click to collapse
You must have weak LTE signal. Go to Settings>More>Mobile Networks and tick it to CDMA. If she wants LTE she'll have to do this manually.
Sorry but it's just the way this phone is.
Sent from my LG-LS970 using XDA Premium 4 mobile app
engine95 said:
You must have weak LTE signal. Go to Settings>More>Mobile Networks and tick it to CDMA. If she wants LTE she'll have to do this manually.
Sorry but it's just the way this phone is.
Sent from my LG-LS970 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I'll give that a try and see how it works. Why does this phone have an issue with it and the others don't seem to?
TriBeard said:
I'll give that a try and see how it works. Why does this phone have an issue with it and the others don't seem to?
Click to expand...
Click to collapse
It's just the way some phones are. My wife has the HTC One also, and she has to change hers too.
Sent from my LG-LS970 using XDA Premium 4 mobile app
Well, I changed the mode to CDMA only, but no dice. It doesn't make a difference. Any other suggestions?
TriBeard said:
Well, I changed the mode to CDMA only, but no dice. It doesn't make a difference. Any other suggestions?
Click to expand...
Click to collapse
You can try to flash the ZVC radio from here. http://forum.xda-developers.com/showthread.php?t=2230106 but you'd have to root/unlock.
Other option is to LGNPST in the same thread under "Additional info". That's about all I got.
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