My wife's new of 2 weeks Epic 4G Touch was dropped by her and cracked the screen. It was had mobile insurance on it so i paid the deductible and got her another one.
Once i got the the new phone in I rooted both phones and made a backup of the broken screen phone using clockwork mod. I then proceeded to activate the second phone and then restore the broken phones backup onto the new phone. This did work and i updated the wireless profile.
Now the new phone when taken to work does not drop the 3G connection(different tower i assume) but when at home after an hour or less the 3G drops and there is a circle with a line in the status bar and a scrolling marquee stating "searching for network".
Any suggestions that could help?
It's called the LOS problem..
Loss of service.
It's a known problem with our phone. Google LOS epic touch
I saw that but i wasn't sure if it was caused by me taking the backup of the previous phone and putting it on the new phone or due to me cutting off the broken phone and activating the newer and using the image of the deactivated phone.
The LOS issue seems to be random and no one can really put their finger on it.
Related
So this is my first thread. I did search for an answer, but couldn't find a similar issue/solution, so any help would be very much appreciated (even if it is to point me to a thread I missed). Here is my problem:
My wife and I both have Evos. We have had my wife's Evo for about 1 yr and it is and has always worked great. We got my Evo about 4 months ago and it worked fine.
On July 11, my Evo stopped being able to connect to either phone or network service (other than randomly about 5 mins every 2-3 hours) when I am at home. It still works everywhere else. My Evo showed 3-5 bars, but when I, for example, tried to make a call, the bars would drop to 0 and then go back up and I'd get a message that the phone couldn't connect.
I took the EVO into the local Sprint service center twice, left it for several hours so that they could run a full diagnostic, and was told it was fine. It does work fine other than about the 1 mile around my house. For instance, when I leave for work in the mornings, I cannot place a call or get network service at my house or as a start driving away. Once I get about 1 mile from the house, the 3G light comes on, I get phone service, and any backed up emails and or VMs show up. Again, my wife's is still working fine at our house.
I called Sprint and was told they were replacing two towers in our area. I waiting until August 4 when the tower replacement was officially complete - still no service on my Evo - wife's just fine this entire time.
Sprint customer service then told me it must be my phone and sent a replacement. Once I got the replacement, I called in on my wife's Evo from my kitchen table to activate the replacement. No luck - same problem as my "old" Evo. No network or phone service. After an hour of the technician trying to diagnose/fix the issue, they said it must be the phone and they would send me another replacement.
Before I mess with another hour on the phone with customer service trying to get the new replacement to work, I thought I'd check in to see if anyone here had any ideas. Bottom line - my phone had no problems connecting to the network until 7/11, it still works everywhere except my house and ~1mile radius around my house (middle of Dallas), and my wife's Evo has no issues at our house or anywhere.
HELP!!!! This is so frustrating.
Thanks in advance.
Call sprint customer pretensions and explain the issue. They will be able to take care of the issue with either a new evo 4g or get u another phone. Just so u are aware. It is sprints policy not to replace your phone with another model unless they no longer carry it (which would be a good thing. 3d baby) or the phone as been replaced three times.
Sent from my PC36100 using XDA Premium App
maybe
eavs2009 said:
Call sprint customer pretensions and explain the issue. They will be able to take care of the issue with either a new evo 4g or get u another phone. Just so u are aware. It is sprints policy not to replace your phone with another model unless they no longer carry it (which would be a good thing. 3d baby) or the phone as been replaced three times.
Sent from my PC36100 using XDA Premium App
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Click to collapse
Not really anymore ....but
The evo, what has been done to the evolution as far as over the phone like msid change nail change, number change, ,,,,more detail and ur city please. May be able to help with issue
You may have tried this already but I didn't see it mentioned in the OP...
Have you tried updating the PRL and the Profile?
probe
True, also wat firmware and radio? What kinda of phone does the wife have?
We live in Dallas - zip 75229. Wife has an Evo. All of the firmware, PRL, Profile, etc that can be updated have been. Wife's Evo shows same versions of everything.
Dallas has had alot of problems or upgrades to towers in and around some areas but u should be able to connect. Call in and tell them to change maid and nai with ur device powered down and battery out. Then hang up with care. Leave the battery out for one min then power the device up and then do a ##786# this will erase all info on the ( skip all auto updates. Then let it do its thang and she how she goes this is a good step to get it working or just get a airrave
Are any of you guys having any drop call issues? My SG2 shows 4 full bars of reception while on a call and the call goes silent for a few seconds before it drops. It does this at home, on the road and at work.
Funny story…last night while driving home from work, I kept the screen lit and talked on the phone using my jawbone Bluetooth. I watched the bars drop down to 1 even 0 at one point yet the call never dropped that time. Isn’t that ironic
Unfortunately for me, all of these areas I have trouble are dead in the middle of excellent tmobile 4G coverage. My old phones never had this issue (HTC Sensation, iphone 4 etc)in these same exact areas.
So far, I’ve spoken with 611 & had the local TMO store replace my sim card but the phone still drops calls.
Would hate to have to exchange it for a new one but it looks as if I have no choice. Are any of you guys having any reception issues? If so please use this space to talk about it
EDIT
In case anyone asks, I'm using the original sim card that came with the phone. TMO store also pulled another SG2 sim card out for me to swap last night but so far the problem still persists
it could be software related, or it might very well be a hardware issue
are you still on stock, or have you flashed anything yet?
AllGamer said:
it could be software related, or it might very well be a hardware issue
are you still on stock, or have you flashed anything yet?
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Click to collapse
I'm still running my stock rom. Sunday Night, I flashed the Odin root on the stock rom and ran that for two days. Afterwards I uninstalled the Odin root and went back to stock when I discovered the call drop issues in fear I'd have to return my phone back to the store.
Its been two days back on the stock unrooted rom and I'm still noticing the same reception issues.
For the root, I followed the instructions in this thread.
To unroot, I followed these instructions.
Everything went well in fact I'm using Galaxy S2 right now. Do you guys think this root could be the cause of my reception issue?
I know this use to be an issue with the Epic Touch - which I have, rooted, custom ROM and kernel - no issues anymore. But my girlfriend has the S2 on T-Mobile and she just started having this issue. I checked today and she had 46% of time without a signal. She was at work most of the day and I know she has good coverage there. Her Blackberry on T-Mobile never dropped calls when she was at work. If you toggle to Airplane mode and back, her signal comes back, but then goes to no bars in a little while. She is running full stock - she won't let me mess with it b/c I've had a few days where my Touch was acting goofy while I was testing ROMs.
So - any ideas on what is the issue?
Thanks.
Sounds like a single incident so I would have a warranty exchange.
Sent from my SGH-T989 using Tapatalk 2
Did she get her SIM card updated when she got the GS2? If she is still using the one from her Blackberry it won't always get the best reception in some cases.
she got her phone on her own so I don't know if she is using the same SIM card but I think so. That's worth a try though, I'll check with T-Mobile tomorrow.
I upgraded last June to the Samsung Galaxy S2 Epic 4G Touch, and 11 months later, after having it rooted, broken, replaced under Best Buy's Geek Squad Protection, only to have my new refurbished unit ruin a battery and refuse to stay connected to bluetooth, decided to sell it back to them with their buyback program they used to offer (got $280 for a phone I paid $100 for to begin with), and go back to my Evo 4G (I like Sense better than TouchWiz anyway).
The problem is that for whatever reason, my Evo, which worked fine at the time of my upgrade (aside from a cracked screen), will not actually activate. It's running CWM v4.0.1.4, with Android version 2.3.5. I replaced the screen on it, tried to activate it on Sprint's website with as much success as they can give me, however, the phone itself doesn't connect to any sort of satellite. The only way I have any form of connectivity with it is via WiFi. "No big deal, I'll just switch to my girlfriend's old Evo until I can figure out my phone's issue," I thought. Fast forward to getting hers activated, everything works just fine - calls, text, wifi, 3G, 4G, the whole nine yards. Hers is running the same CWM and the same Android as mine, but hers works.
I've tried flashing mine back to a stock ROM (I forget what is on it right now), I've tried updating the PRL a hundred times, but always get an error message about it not being able to complete. I've even tried letting it sit for 24 hours,as several sources on the internet have told me it can take up to 24 hours to provision completely.
The only thing I haven't tried is physically calling Sprint, because they're weird about rooted phones, from what I've found in my research. I've seen claims that Sprint won't do anything with rooted phones, or that they can't tell that they're rooted and still can't figure anything out.
Will Sprint be of any assistance if I call, or will it be wasting my time? I've seen so many people with similar issues which Sprint, for whatever reason, simply cannot figure out. Is there anything beyond calling Sprint I haven't tried yet?
What ROM are you on? Stock, AOSP, what?
If you're on a Sense ROM, just call Sprint & tell them what the problem is. They won't know the phone is rooted unless you tell them it is.
Sent from my EVO using xda premium
So my wifes phone no longer likes to be bothered with phone calls or text messages. Her phone has been running flawlessly since we got it and about a month ago she dropped it and cracked the screen. It was too the point where the touch screen wouldn't respond to anything and we had to have it fixed. She took it to one of those places in the mall and they said they could have it back to us in a week or so. Once she got it back, she has had constant issues with not being able to connect to the Sprint Network (only for phone calls, data and wifi still work fine). She often roams but still with very little signal strength. She tried a factory reset, as per the Sprint Customer Service suggestion, and it did nothing. She had remained Unrooted up until this point and I finally convinced her to come to the dark side. I did the root, installed TWRP, and flashed her with Optimus DE. I got no change. I reflashed her Radio. Still nothing. I am at Wits end on this one and ask for some guidance. It would be much appreciated
(ps. She doesn't have insurance on her phone.)
iam87x said:
So my wifes phone no longer likes to be bothered with phone calls or text messages. Her phone has been running flawlessly since we got it and about a month ago she dropped it and cracked the screen. It was too the point where the touch screen wouldn't respond to anything and we had to have it fixed. She took it to one of those places in the mall and they said they could have it back to us in a week or so. Once she got it back, she has had constant issues with not being able to connect to the Sprint Network (only for phone calls, data and wifi still work fine). She often roams but still with very little signal strength. She tried a factory reset, as per the Sprint Customer Service suggestion, and it did nothing. She had remained Unrooted up until this point and I finally convinced her to come to the dark side. I did the root, installed TWRP, and flashed her with Optimus DE. I got no change. I reflashed her Radio. Still nothing. I am at Wits end on this one and ask for some guidance. It would be much appreciated
(ps. She doesn't have insurance on her phone.)
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Click to collapse
It sounds like the antenna may not have been reconnected upon completion of the screen replacement. At this point though I would attempt a PRL and profile update for the phone. If that still doesn't work I would take it back to the repair shop and request they check the antenna since it was working before the repair.
This ^^^^ And also, Optimus DE can have weaker signal. Try a Stock ish ROM. You can also try going to Settings>About>More>Mobile Networks and check CDMA. It can help too.
Sent from my LG-LS970 using XDA Premium 4 mobile app
Thanks for the suggestions, I will let her know about the antenna issue, that sounds like it possibly could be the case. I tried Stocktimus as well as Optimus DE, I just forgot to mention it. I chose the most basic (closest to Stock option) it had.
Also, I tried the PRL and Profile update and it had no change in signal.
Thanks for the replies.