So this is my first thread. I did search for an answer, but couldn't find a similar issue/solution, so any help would be very much appreciated (even if it is to point me to a thread I missed). Here is my problem:
My wife and I both have Evos. We have had my wife's Evo for about 1 yr and it is and has always worked great. We got my Evo about 4 months ago and it worked fine.
On July 11, my Evo stopped being able to connect to either phone or network service (other than randomly about 5 mins every 2-3 hours) when I am at home. It still works everywhere else. My Evo showed 3-5 bars, but when I, for example, tried to make a call, the bars would drop to 0 and then go back up and I'd get a message that the phone couldn't connect.
I took the EVO into the local Sprint service center twice, left it for several hours so that they could run a full diagnostic, and was told it was fine. It does work fine other than about the 1 mile around my house. For instance, when I leave for work in the mornings, I cannot place a call or get network service at my house or as a start driving away. Once I get about 1 mile from the house, the 3G light comes on, I get phone service, and any backed up emails and or VMs show up. Again, my wife's is still working fine at our house.
I called Sprint and was told they were replacing two towers in our area. I waiting until August 4 when the tower replacement was officially complete - still no service on my Evo - wife's just fine this entire time.
Sprint customer service then told me it must be my phone and sent a replacement. Once I got the replacement, I called in on my wife's Evo from my kitchen table to activate the replacement. No luck - same problem as my "old" Evo. No network or phone service. After an hour of the technician trying to diagnose/fix the issue, they said it must be the phone and they would send me another replacement.
Before I mess with another hour on the phone with customer service trying to get the new replacement to work, I thought I'd check in to see if anyone here had any ideas. Bottom line - my phone had no problems connecting to the network until 7/11, it still works everywhere except my house and ~1mile radius around my house (middle of Dallas), and my wife's Evo has no issues at our house or anywhere.
HELP!!!! This is so frustrating.
Thanks in advance.
Call sprint customer pretensions and explain the issue. They will be able to take care of the issue with either a new evo 4g or get u another phone. Just so u are aware. It is sprints policy not to replace your phone with another model unless they no longer carry it (which would be a good thing. 3d baby) or the phone as been replaced three times.
Sent from my PC36100 using XDA Premium App
maybe
eavs2009 said:
Call sprint customer pretensions and explain the issue. They will be able to take care of the issue with either a new evo 4g or get u another phone. Just so u are aware. It is sprints policy not to replace your phone with another model unless they no longer carry it (which would be a good thing. 3d baby) or the phone as been replaced three times.
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
Not really anymore ....but
The evo, what has been done to the evolution as far as over the phone like msid change nail change, number change, ,,,,more detail and ur city please. May be able to help with issue
You may have tried this already but I didn't see it mentioned in the OP...
Have you tried updating the PRL and the Profile?
probe
True, also wat firmware and radio? What kinda of phone does the wife have?
We live in Dallas - zip 75229. Wife has an Evo. All of the firmware, PRL, Profile, etc that can be updated have been. Wife's Evo shows same versions of everything.
Dallas has had alot of problems or upgrades to towers in and around some areas but u should be able to connect. Call in and tell them to change maid and nai with ur device powered down and battery out. Then hang up with care. Leave the battery out for one min then power the device up and then do a ##786# this will erase all info on the ( skip all auto updates. Then let it do its thang and she how she goes this is a good step to get it working or just get a airrave
Related
Hi there,
My E4GT is going into roam for no good reason. Has anyone else experienced this?
I am in Metro Detroit, and this is what happened.
I rooted my first phone, and had the loss of service issue with it.
One night, while I was sleeping with the phone charging on my nightstand, it beeped a couple times. I thought it was a text message. When I looked at the phone, it had a message on the screen that said that I am now going into Roaming mode, and may be charged more for this, do I accept or cancel.
I thought it was because I had rooted my phone so I just rebooted my phone.
After I rebooted my phone, it did it again, two more times!
I returned that phone, and got a brand new one. I have NOT rooted the new one.
Today I was in Livonia Michigan (city area, plenty of towers) and I was stationary at an office. The phone went into roam again, and asked if I want to accept this or not?!? I rebooted, and it did it again. This all on a stock virgin phone.
Has this happened to anyone else? Any idea as to what I should do?
Thanks -Aaron
Mr Global said:
Hi there,
My E4GT is going into roam for no good reason. Has anyone else experienced this?
I am in Metro Detroit, and this is what happened.
I rooted my first phone, and had the loss of service issue with it.
One night, while I was sleeping with the phone charging on my nightstand, it beeped a couple times. I thought it was a text message. When I looked at the phone, it had a message on the screen that said that I am now going into Roaming mode, and may be charged more for this, do I accept or cancel.
I thought it was because I had rooted my phone so I just rebooted my phone.
After I rebooted my phone, it did it again, two more times!
I returned that phone, and got a brand new one. I have NOT rooted the new one.
Today I was in Livonia Michigan (city area, plenty of towers) and I was stationary at an office. The phone went into roam again, and asked if I want to accept this or not?!? I rebooted, and it did it again. This all on a stock virgin phone.
Has this happened to anyone else? Any idea as to what I should do?
Thanks -Aaron
Click to expand...
Click to collapse
mines been doing the same thing for the last couple days even when connected to my airvanna which makes no sense
Getting it too but in a couple specific places which are my basement at home and at the office. This hasn't happened with any of my previous sprint phones.
Sent from my SPH-D710 using XDA App
Settings/Wireless & Networks/Roaming/Roaming Mode -> sprint only
happens to me on 3 diff phones
network upgrades perhaps..towers comign up and down would kick your over to romaing
Same thing happening to me often.
happens to me too
Maybe Sprint is upgrading their towers so the iPhone congestion doesn't screw **** up.
Sent from my Samsung Galaxy S2
I got the answer from a sprint tech support guy, that knew what he was talking about!
go to settings-> wireless and networks-> Roaming-> Roaming settings
Then make sure that "Data" is checked off, along with "voice".
The phone comes without the 'Data" choice selected, and that causes this roaming condition.
-Aaron
Several people on the OG epic noticed this also, its gotten better, but still happens to me when it never did in these areas before...
phatmanxxl said:
Settings/Wireless & Networks/Roaming/Roaming Mode -> sprint only
Click to expand...
Click to collapse
Exactly...
Sent from my SPH-D710 using xda premium
I had the same issue all day yesterday in Chicago. But I also noticed coworkers had signal issues as well. I think there were tower issues in the area.
Sent from my SPH-D710 using XDA App
They are preparing for the beast!!
Sent from my SPH-D710 using Tapatalk
malcolmXman said:
Several people on the OG epic noticed this also, its gotten better, but still happens to me when it never did in these areas before...
Click to expand...
Click to collapse
Yeah, it's happening to me, and another person in my home that owns an OG Epic... and we have an Airave hooked up in the house, so it shouldn't be roaming at all using an Airave.
Happened to me on day 1 in Troy, Mi. It's one of the reasons I ultimately returned it, the signal seemed quite a bit weaker than my Evo. I hope the upcoming Samsung ultra-phone doesn't share radios with the SGSII.
Hello guys. I have some major issues with my S3. In general it has very weak reception compared to my S1. I've had two providers KPN HI and Tele 2, the latter uses t-mobile's network. With both providers and several different sim cards I encounter the same problems. Not only is reception in general weaker than my S1, it also drops calls very frequently. Mind you, I live in central Amsterdam, where I've never had reception problems with any provider at all. Sometimes when signal drops it comes back after 10 to 20 seconds. Sometimes it's completely gone and I have to reboot the phone to get service again. On average, I have to reboot the phone 6 to 8 times a day. The phone is on stock rom, latest firmware.
My s3 has been to samsung repair two times. The first time they checked for software issues. After a week they told me they couldn't find anything wrong, but they updated to the latest firmware. The problems were still there. They then took my phone for 3 weeks. When I got it back they couldn't say if they found the problem, but the phone went through general inspection (?) so it should be fine. Wrong. Literally one hour after having back my phone I tried calling someone. I was standing outside, had 4 bars of reception, but got dropped out of the conversation after 3 seconds. The no service symbol was showing. I rebooted and tried to call again. This time it worked. After an hour I checked my phone and surely, the no service symbol was showing again.
I'm getting very tired of this. I have a 550 euro phone that doesn't make me do phone calls 2 out of 3 times. People calling me have complained that they get voicemail instantly. I called Samsung and they told me they couldn't do anything but take the phone in for repair again. The shop where I purchased the phone says the same thing. I have no choice but to send it to repair, which means that I will lose my phone for at least 3 weeks again.
If someone can offer me advice, please, I would appreciate it very much. I wish I didn't gave away my s1...
Edit: Should've posted this in the general s3 sub.
Ask them for expedited repair and shipping, Samsung does a pretty good job and helping out when you're nice and friendly with them.
Let them know the situation, tell them you don't want to cause any problems, but that this is the third time you've sent the phone, if they can kindly either do a more thorough review of the phone and figure out what's wrong with it and fix it or give you a different new/refurbished phone. Or something.
Hi and thanks for any help that you can provide me.
I bought an Galaxy Note 2 SGH-T889 Tmobile version like 7 months ago from a store or reseller in Toronto Canada, the phone was in theory factory unlock, to use with the Wnmobile network which uses the same frequency as Tmobile. The phone was working until 2 days ago. Well always the phone has issue connecting to the network in some specific areas, specially because the Wind network it's not that good, but during the last 2 weeks I noticed more and more problems and some times it was just disconnected showing a circle with an slash or crossed out. After reboot the phone usually fixed the problem, until 2 days ago I had to do it every 2 hours and then the next day it just was permanent. I tried everything so far:
Remove battery and reboot
Remove battery and SIM card and reboot
Use a diiferent SIM card from my son's phone
Replace for a new SIM card
Clear Cache
Factory Reset
Reflash the modem with Odin
The phone has the latest stock ROM 4.1.2, BASE T889UVBMD1
The problem is Samsung say because it's a Tmobile they can not support it here, I have to send the phone to Samsung USA, I still fighting with the store because they said it will be covered locally, but that is another story.
I red many post talking about similar problems with the Galaxy S3 or S4 and one said that installing Jedi X14 fixed the problem, but to do that I think I have to root the phone, which not be a big problem.
The other weird thing is the phone works using other SIM card GSM, not tested with a LTE SIM.
There is any way to test if the radio/antenna for the WCMDA is disabled or broken
Thanks
fasterfoxy said:
Hi and thanks for any help that you can provide me.
I bought an Galaxy Note 2 SGH-T889 Tmobile version like 7 months ago from a store or reseller in Toronto Canada, the phone was in theory factory unlock, to use with the Wnmobile network which uses the same frequency as Tmobile. The phone was working until 2 days ago. Well always the phone has issue connecting to the network in some specific areas, specially because the Wind network it's not that good, but during the last 2 weeks I noticed more and more problems and some times it was just disconnected showing a circle with an slash or crossed out. After reboot the phone usually fixed the problem, until 2 days ago I had to do it every 2 hours and then the next day it just was permanent. I tried everything so far:
Remove battery and reboot
Remove battery and SIM card and reboot
Use a diiferent SIM card from my son's phone
Replace for a new SIM card
Clear Cache
Factory Reset
Reflash the modem with Odin
The phone has the latest stock ROM 4.1.2, BASE T889UVBMD1
The problem is Samsung say because it's a Tmobile they can not support it here, I have to send the phone to Samsung USA, I still fighting with the store because they said it will be covered locally, but that is another story.
I red many post talking about similar problems with the Galaxy S3 or S4 and one said that installing Jedi X14 fixed the problem, but to do that I think I have to root the phone, which not be a big problem.
The other weird thing is the phone works using other SIM card GSM, not tested with a LTE SIM.
There is any way to test if the radio/antenna for the WCMDA is disabled or broken
Thanks
Click to expand...
Click to collapse
If the phone is working fine with a friends sim card . There is nothing more then a issue with your sim. go to the store and have them to give you a new sim card or flash the one you have. I had that issue similar here with at&t all the time.. sims would just loose network.. The fix for me LEAVE AT&T
Good luck.
Yes, I replaced the SIM card and I got a new one.
Just trying to eliminate all the options, I just did a factory reset again, and put it back the SIM card, located outside in an area where I know there is a strong signal and the phone was able to connect to the network and I install the account ans the apps just to test the data connection and it works fine. I was outside for 20 minutes with no problem. Later go back in the building, as soon I was inside for a few minutes the phone lose connection and the circle is back, then reboot again several times, and the phone does not recognize any network, Searching and no network is available.
Aww you left out that it only does this inside but works outside.. I Would say something is blocking the signal. LIKE maybe the building..
i have two bars in my house 3 on the deck and full signal in my yard ...
its just how it is..
erica_renee said:
Aww you left out that it only does this inside but works outside.. I Would say something is blocking the signal. LIKE maybe the building..
i have two bars in my house 3 on the deck and full signal in my yard ...
its just how it is..
Click to expand...
Click to collapse
But he said it was working in side for many month then all a sudden it doesn't work? I understand I live in a mobile home and reception sucks but that from the start but his was working for couple months. I would say he's phone reception receiver w/e it is or something in the phone is screwing up and it will need repairment or replace or service just taking a dump and getting worse.
jcervantes11 said:
But he said it was working in side for many month then all a sudden it doesn't work? I understand I live in a mobile home and reception sucks but that from the start but his was working for couple months. I would say he's phone reception receiver w/e it is or something in the phone is screwing up and it will need repairment or replace or service just taking a dump and getting worse.
Click to expand...
Click to collapse
You could be right.. or maybe even the provider having issues with that tower .. its a tough thing to figure out..
Thanks for your ideas.
I get tired of trying to figure out was is the problem, so I got a SIM card from a diiferent provider which has the best network coverage and power, and i'ts happending the same, the majority of th etime the strength level is around -110 db even outside, with both providers, so it's the phone.
Now the question is could be possible that the antenna cable got disconnected or broken, (yes I dropped the phone a few times but nothing major) and it was working fine until few days ago. Another option it's some internal hardware is not working normally.
Now I have to find a way to repair becasue Samsung Canada does not want to do it becasue its a Tmobile phone.
Thanks, again.
fasterfoxy said:
Thanks for your ideas.
I get tired of trying to figure out was is the problem, so I got a SIM card from a diiferent provider which has the best network coverage and power, and i'ts happending the same, the majority of th etime the strength level is around -110 db even outside, with both providers, so it's the phone.
Now the question is could be possible that the antenna cable got disconnected or broken, (yes I dropped the phone a few times but nothing major) and it was working fine until few days ago. Another option it's some internal hardware is not working normally.
Now I have to find a way to repair becasue Samsung Canada does not want to do it becasue its a Tmobile phone.
Thanks, again.
Click to expand...
Click to collapse
Anybody with same provider as you? Invite them in you're home see if they have connection. It's best if the person have same phone and same company. Can you send directly to Samsung? I have bad phone service my area with s2 and note 2 but my friend with evo 3d has more bar then me and its made by htc but could be two things ur phone crapping out on you which need repairment or like the guy above said tower signal getting weaker. It is hard to find out. Maybe for now for a bit since it's screw up try a rom but then again rom doesn't control radio settings section but wouldn't harm. Good luck.
I'm having the same issue since last month... but with any SIM card.
The network signal strengh rests between -89 to -110 dBm. (Horrible)
The network type is always UNKNOWN:0.
What I already tried:
- Using other SIM.
- Flashing Stock ROM
- Flashing Custom ROM (CM 10.1)
- Flashing all 5 avaliable modems.
What happens:
When I get VERY close to a network antenna... I can make calls and stuff...
What can be happening:
Hardware issues - T-Mobile latest LTE unlocking update maybe burned my antenna (or some network signal related hardware).
Software issues - Can't see how since I used many variations of ROM/Modem.
I live in Brazil and my network is TIM 47. I have a Samsung Galaxy Note II T889.
If anyone can confirm perfectly to me what composes the T889 antenna components... that would be nice...
I want to buy those parts from eBay and trying fixing my phone.
Thanks for your feedback it's really valuable becasue it's almost the same situation. Today I cleared up the situation with Samsung, if I want to be service under the warranty I have to bring the phone to one of repair centres in USA which it's kind of problem because I can do it only in the weekends but not impossible or what I'm doing tomorrow is to have an assessment by one of the repair centres in Toronto and I have to pay in this case, if it's something reasonable.
In my case I did not update the phone in 2 months at least so it's not software in my case, but one difference could be I got a new job 3 months ago, in my previous job the majority of the time I got 5 bars , I guess the cell tower was close to that place, and in my house the coverage it's good. In my new job, my office it's in the middle of the building, far from the windows, so the signal always was really bad, 0-1 bar.
Wondering if could be possible that a bad connection can burn the antenna or the circuit that controls the connection.
The other thing is there are many customers specially for the Galay S4 complaining about a similar problem, and I did not find any answer on how to fix this problem.
I'll post any update just in case it can help someone else.
Thanks.
Did you try to disable lte and use 4g/3g/2g only?
Sent from my SGH-T889 using xda app-developers app
darekz said:
Did you try to disable lte and use 4g/3g/2g only?
Sent from my SGH-T889 using xda app-developers app
Click to expand...
Click to collapse
Well... I did... and the problem persists.
Try to enable and disable wifi calling.
Sent from my SGH-T889 using xda app-developers app
A also have this problem with T-Mobile Note 2 and have already tried everything you guys have...I guess I got no choice but to request a replacement which sucks because my phone was pristine and worked perfectly otherwise. It's just the damn weak to no signal that's driving me crazy. Especially since I'm paying for premium data coverage and it's pretty much money in the trash every month.
That's it. I made the call and the replacement arrives in a couple days. They offered me the "jump" program. Anyone on that? Is that worth doing on T-Mobile?
I traded an unlocked i317m for a g pro. I just picked up a unlocked t889 as welll. The person with my old i317m want my t889 since hes using simple mobile. Problem is when I went to trade I put his sim in my t899 it wont register on tmobile. Seems its only working with at&t as thats the service I have. Now with the i317m I gave him originally it works with any sim. How is this possible that a unlocked tmobile t889 wont register with his sim on tmobile network but the unlocked i317m works with any sim?
Yesterday I replaced the microUSB module that is connected with the antenna and replaced the SIM card module too.
That did NOT worked.
So... the problems is problably on the mainboard/chipset... too expensive to fix.
Another big hardware failure for Samsung's history.
I've had the replacement for about a week now. So far no signal problems. It's like when I first got my original phone. I'm sticking with the note 2 for at least another 6 months since I joined the jump program. Can't wait to see the note 3 next week
Update just to close this case
Well, after I sent the phone for repair to Samsung USA, I got it back and the problems happened again after a few days, then I sent it back for the second time to Samsung, got it back and the problem happened again after a few weeks. Basically, I'm getting rid of this phone, now the warranty is already expired and half of the time the phone was full of problems with the network.
The lesson in this case is to avoid getting hardware from the first batch (to wait a few months after the launch) or without a long term warranty (3 years), and probably will be my last Samsung device.
:crying:
Diesel-30 said:
Can't wait to see the note 3 next week
Click to expand...
Click to collapse
You mean Note 4, no?
So my wife began having issues with her s3 about a week ago. Couldn't receive our place calls but data worked correctly. My phone hasn't had this issue but I'm rooted running old radios. So we call Sprint and they run us through the usual, update profile, factory reset and eventually we have a phone that seems to work. That only lasted a few days though. Spent said I'd it becomes an issue we should consider reps aching the phone so we go to best buy to replace it through insurance. New phone comes in and best buy cannot get the phone to work. Same issue, data works, no voice/text. Before the new phone I was 80% sure it was network related. Reason being when her phone was having this issue I couldn't even reach her voicemail when I called her phone, it would only give a busy signal. Now that a second phone has the same issue I'm definitely convinced but Sprint insists we take it to a repair center to have them check it out. I decide I want to test my theory and put a touch wiz Rom on my phone, upgrade to md4 radios, update profile, bam, no voice/text, only data. Downgrade radios, update profile, everything works. So off to Sprint we go, about 20 miles north of us. We get to the store and of course they are going to want to update the profile. I test the phone while we are up there and it doesn't work. As soon as I update the profile it works. Does the phone pull the profile data directly from the tower? It's really just curiosity at this point as to what might actually be wrong since my wife's phone is fixed, until the system tries to update the profile while we are home. My thinking was that if the profile data is stored directly at the tower that maybe out tower is corrupted in some way. Sprint reps tells us it is simply die to tower upgrades but it's not an issue of coverage, we have bars and data. The busy signal when trying to call the phone makes me feel like it is a much different issue than they care to recognize.
Sorry for the wall of text but if anyone has a good idea what the root issue might be or who to contact at Sprint that will actually pay attention to what I'm telling them let me know.
Sent from my SPH-L710 using Tapatalk 2
You may want to try ##72786# in the Dial Pad. It will do the Hands Free Activation again. The Device will Reboot once. Just let it do it's thing.
Did that a number of times. Same result, no voice but data works. So far updating the profile while on a different tower or downgrading the radios has been the only fix.
Sent from my SPH-L710 using Tapatalk 2
One thing that keeps coming back in my brain. Is that you had the same issue in two different devices. I would tend to say the issue is on Sprint's side of things. Did they check your account, to be sure there are no restrictions on it ?
TEAM MiK
MikROMs Since 3/13/11
They did and no restrictions. I'm going to try it again tonight but I'm fairly certain I can replicate the issue.
Step 1, flash to touch wiz
Step 2, update to md4, at this point everything will probably still work
Step 3 update profile. At this point I should lose voice/text service while retaining data if I'm correct. And again, if I get within range of a different tower and then update profile it will again work. After updating off a different tower service will continue to work at my house as well. Let the testing begin...
Sent from my SPH-L710 using Tapatalk 2
So my wifes phone no longer likes to be bothered with phone calls or text messages. Her phone has been running flawlessly since we got it and about a month ago she dropped it and cracked the screen. It was too the point where the touch screen wouldn't respond to anything and we had to have it fixed. She took it to one of those places in the mall and they said they could have it back to us in a week or so. Once she got it back, she has had constant issues with not being able to connect to the Sprint Network (only for phone calls, data and wifi still work fine). She often roams but still with very little signal strength. She tried a factory reset, as per the Sprint Customer Service suggestion, and it did nothing. She had remained Unrooted up until this point and I finally convinced her to come to the dark side. I did the root, installed TWRP, and flashed her with Optimus DE. I got no change. I reflashed her Radio. Still nothing. I am at Wits end on this one and ask for some guidance. It would be much appreciated
(ps. She doesn't have insurance on her phone.)
iam87x said:
So my wifes phone no longer likes to be bothered with phone calls or text messages. Her phone has been running flawlessly since we got it and about a month ago she dropped it and cracked the screen. It was too the point where the touch screen wouldn't respond to anything and we had to have it fixed. She took it to one of those places in the mall and they said they could have it back to us in a week or so. Once she got it back, she has had constant issues with not being able to connect to the Sprint Network (only for phone calls, data and wifi still work fine). She often roams but still with very little signal strength. She tried a factory reset, as per the Sprint Customer Service suggestion, and it did nothing. She had remained Unrooted up until this point and I finally convinced her to come to the dark side. I did the root, installed TWRP, and flashed her with Optimus DE. I got no change. I reflashed her Radio. Still nothing. I am at Wits end on this one and ask for some guidance. It would be much appreciated
(ps. She doesn't have insurance on her phone.)
Click to expand...
Click to collapse
It sounds like the antenna may not have been reconnected upon completion of the screen replacement. At this point though I would attempt a PRL and profile update for the phone. If that still doesn't work I would take it back to the repair shop and request they check the antenna since it was working before the repair.
This ^^^^ And also, Optimus DE can have weaker signal. Try a Stock ish ROM. You can also try going to Settings>About>More>Mobile Networks and check CDMA. It can help too.
Sent from my LG-LS970 using XDA Premium 4 mobile app
Thanks for the suggestions, I will let her know about the antenna issue, that sounds like it possibly could be the case. I tried Stocktimus as well as Optimus DE, I just forgot to mention it. I chose the most basic (closest to Stock option) it had.
Also, I tried the PRL and Profile update and it had no change in signal.
Thanks for the replies.