So my wifes phone no longer likes to be bothered with phone calls or text messages. Her phone has been running flawlessly since we got it and about a month ago she dropped it and cracked the screen. It was too the point where the touch screen wouldn't respond to anything and we had to have it fixed. She took it to one of those places in the mall and they said they could have it back to us in a week or so. Once she got it back, she has had constant issues with not being able to connect to the Sprint Network (only for phone calls, data and wifi still work fine). She often roams but still with very little signal strength. She tried a factory reset, as per the Sprint Customer Service suggestion, and it did nothing. She had remained Unrooted up until this point and I finally convinced her to come to the dark side. I did the root, installed TWRP, and flashed her with Optimus DE. I got no change. I reflashed her Radio. Still nothing. I am at Wits end on this one and ask for some guidance. It would be much appreciated
(ps. She doesn't have insurance on her phone.)
iam87x said:
So my wifes phone no longer likes to be bothered with phone calls or text messages. Her phone has been running flawlessly since we got it and about a month ago she dropped it and cracked the screen. It was too the point where the touch screen wouldn't respond to anything and we had to have it fixed. She took it to one of those places in the mall and they said they could have it back to us in a week or so. Once she got it back, she has had constant issues with not being able to connect to the Sprint Network (only for phone calls, data and wifi still work fine). She often roams but still with very little signal strength. She tried a factory reset, as per the Sprint Customer Service suggestion, and it did nothing. She had remained Unrooted up until this point and I finally convinced her to come to the dark side. I did the root, installed TWRP, and flashed her with Optimus DE. I got no change. I reflashed her Radio. Still nothing. I am at Wits end on this one and ask for some guidance. It would be much appreciated
(ps. She doesn't have insurance on her phone.)
Click to expand...
Click to collapse
It sounds like the antenna may not have been reconnected upon completion of the screen replacement. At this point though I would attempt a PRL and profile update for the phone. If that still doesn't work I would take it back to the repair shop and request they check the antenna since it was working before the repair.
This ^^^^ And also, Optimus DE can have weaker signal. Try a Stock ish ROM. You can also try going to Settings>About>More>Mobile Networks and check CDMA. It can help too.
Sent from my LG-LS970 using XDA Premium 4 mobile app
Thanks for the suggestions, I will let her know about the antenna issue, that sounds like it possibly could be the case. I tried Stocktimus as well as Optimus DE, I just forgot to mention it. I chose the most basic (closest to Stock option) it had.
Also, I tried the PRL and Profile update and it had no change in signal.
Thanks for the replies.
Related
So my Inc has been acting up lately, I've got 3G when I turn the screen on, but as soon as something tries to use the internet (sync, browser, anything at all), my mobile network instantly drops, and when it reconnects, it goes and reconnects as 1X. I've tried going completely back to stock (the 2.1 rom), and it's doing it even there..... Anyone have any ideas?
-Todd
wish I knew how to purposely do that since my 3g reception sucks yet yours is doing it on it's own
dyetheskin said:
wish I knew how to purposely do that since my 3g reception sucks yet yours is doing it on it's own
Click to expand...
Click to collapse
But I don't want it to. Reception in this area in general does suck, but even the places I ALWAYS get 3g aren't working.....
So I called and spoke to verizon. I have to bring my phone into the store, so they can inspect the damage to it, to see if I qualify for a replacement. If I don't, then I either have to buy a "certified replacement" or suffer with no 3g. They apparently think this is an exceptable situation. I'll be going to get the boost phone with unlimited calls/texts/web before I pay verizon 135 dollars a month to not even get unlimited. The Android phone isn't as good, but **** verizon, no way I'm buying a new phone because this one crapped out.
todd3835 said:
So I called and spoke to verizon. I have to bring my phone into the store, so they can inspect the damage to it, to see if I qualify for a replacement. If I don't, then I either have to buy a "certified replacement" or suffer with no 3g. They apparently think this is an exceptable situation. I'll be going to get the boost phone with unlimited calls/texts/web before I pay verizon 135 dollars a month to not even get unlimited. The Android phone isn't as good, but **** verizon, no way I'm buying a new phone because this one crapped out.
Click to expand...
Click to collapse
Can always find a used one online if it comes to that; DINC's aren't too expensive anymore.
When you say you tried going back to stock, do you mean the RUU? I'm pretty sure doing that brings you back to the stock radio, but I would double check that, and also make sure you don't have any apps that might mess with your data connection.
todd3835 said:
So my Inc has been acting up lately, I've got 3G when I turn the screen on, but as soon as something tries to use the internet (sync, browser, anything at all), my mobile network instantly drops, and when it reconnects, it goes and reconnects as 1X. I've tried going completely back to stock (the 2.1 rom), and it's doing it even there..... Anyone have any ideas?
-Todd
Click to expand...
Click to collapse
I had this exact problem last year. I ended up having to RUU and return it for a replacement because I was within the 1 year free replacement period. I returned it with S-OFF and got a new one that I've been using ever since.
I'm apparently still in the one year period. And yes, I did the FYI executive and without loading ANYTHING it won't stay on 3g. I'm talking bare phone, no apps, no accounts. It did work slightly better though. I won't be going to Verizon until tomorrow, so I will try a few of the newer radios I guess. I've always been partial to 7.28.
Sent from my Synergy Rom using XDA App
dyetheskin said:
wish I knew how to purposely do that since my 3g reception sucks yet yours is doing it on it's own
Click to expand...
Click to collapse
If you go to CM7 you can actually switch to just 3g I'm pretty sure. I know there's an add-on for JuiceDefender that does something about 2g/3g for aosp roms.....
Sent from my Synergy Rom using XDA App
todd3835 said:
So my Inc has been acting up lately, I've got 3G when I turn the screen on, but as soon as something tries to use the internet (sync, browser, anything at all), my mobile network instantly drops, and when it reconnects, it goes and reconnects as 1X. I've tried going completely back to stock (the 2.1 rom), and it's doing it even there..... Anyone have any ideas?
-Todd
Click to expand...
Click to collapse
I have the same issue! Went to bed on Thursday working fine, woke up Friday morning and was having this issue! I tried everything but restore the stock. I updated the radio, did a complete wipe and flash virtuous 3.2 rom as well as ##778 and modifying my settings to find a different tower to use. The tower modification seemed to help a bit, but in certain areas!!
Verizon tech said the same thing that I should take it to a store and have them check it. I do have insurance on it, so it won't be bad paying 50 and getting another one. But my concern is that I won't be getting the AMOLED screen. I had my phone pre-ordered and love it. Not even a scratch on it because I had it protected since I got it.
Where do you live?
My problem was actually fixed. I tried the RUU a few times. What fixed it was going into HBoot and doing a factory restore. It made me deactivated my phone after booting up, but my phone has 3g again. I tried updating prl before that with no luck. So try that, see if it helps.
Sent from my Synergy Rom using XDA App
todd3835 said:
I'm apparently still in the one year period. And yes, I did the FYI executive and without loading ANYTHING it won't stay on 3g. I'm talking bare phone, no apps, no accounts. It did work slightly better though. I won't be going to Verizon until tomorrow, so I will try a few of the newer radios I guess. I've always been partial to 7.28.
Sent from my Synergy Rom using XDA App
Click to expand...
Click to collapse
I actually just returned to 7.28, after using the newest Inc Gingerbread Radio, and got stuck on 1X as well. A simple toggling of Airplane mode On and Off fixed it for me.
This happened to me just a few days ago. Mine happened because I did a *228 on my Inc running an Evo rom. I did the RUU fix posted in this forum and it worked.
So this is my first thread. I did search for an answer, but couldn't find a similar issue/solution, so any help would be very much appreciated (even if it is to point me to a thread I missed). Here is my problem:
My wife and I both have Evos. We have had my wife's Evo for about 1 yr and it is and has always worked great. We got my Evo about 4 months ago and it worked fine.
On July 11, my Evo stopped being able to connect to either phone or network service (other than randomly about 5 mins every 2-3 hours) when I am at home. It still works everywhere else. My Evo showed 3-5 bars, but when I, for example, tried to make a call, the bars would drop to 0 and then go back up and I'd get a message that the phone couldn't connect.
I took the EVO into the local Sprint service center twice, left it for several hours so that they could run a full diagnostic, and was told it was fine. It does work fine other than about the 1 mile around my house. For instance, when I leave for work in the mornings, I cannot place a call or get network service at my house or as a start driving away. Once I get about 1 mile from the house, the 3G light comes on, I get phone service, and any backed up emails and or VMs show up. Again, my wife's is still working fine at our house.
I called Sprint and was told they were replacing two towers in our area. I waiting until August 4 when the tower replacement was officially complete - still no service on my Evo - wife's just fine this entire time.
Sprint customer service then told me it must be my phone and sent a replacement. Once I got the replacement, I called in on my wife's Evo from my kitchen table to activate the replacement. No luck - same problem as my "old" Evo. No network or phone service. After an hour of the technician trying to diagnose/fix the issue, they said it must be the phone and they would send me another replacement.
Before I mess with another hour on the phone with customer service trying to get the new replacement to work, I thought I'd check in to see if anyone here had any ideas. Bottom line - my phone had no problems connecting to the network until 7/11, it still works everywhere except my house and ~1mile radius around my house (middle of Dallas), and my wife's Evo has no issues at our house or anywhere.
HELP!!!! This is so frustrating.
Thanks in advance.
Call sprint customer pretensions and explain the issue. They will be able to take care of the issue with either a new evo 4g or get u another phone. Just so u are aware. It is sprints policy not to replace your phone with another model unless they no longer carry it (which would be a good thing. 3d baby) or the phone as been replaced three times.
Sent from my PC36100 using XDA Premium App
maybe
eavs2009 said:
Call sprint customer pretensions and explain the issue. They will be able to take care of the issue with either a new evo 4g or get u another phone. Just so u are aware. It is sprints policy not to replace your phone with another model unless they no longer carry it (which would be a good thing. 3d baby) or the phone as been replaced three times.
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
Not really anymore ....but
The evo, what has been done to the evolution as far as over the phone like msid change nail change, number change, ,,,,more detail and ur city please. May be able to help with issue
You may have tried this already but I didn't see it mentioned in the OP...
Have you tried updating the PRL and the Profile?
probe
True, also wat firmware and radio? What kinda of phone does the wife have?
We live in Dallas - zip 75229. Wife has an Evo. All of the firmware, PRL, Profile, etc that can be updated have been. Wife's Evo shows same versions of everything.
Dallas has had alot of problems or upgrades to towers in and around some areas but u should be able to connect. Call in and tell them to change maid and nai with ur device powered down and battery out. Then hang up with care. Leave the battery out for one min then power the device up and then do a ##786# this will erase all info on the ( skip all auto updates. Then let it do its thang and she how she goes this is a good step to get it working or just get a airrave
Are any of you guys having any drop call issues? My SG2 shows 4 full bars of reception while on a call and the call goes silent for a few seconds before it drops. It does this at home, on the road and at work.
Funny story…last night while driving home from work, I kept the screen lit and talked on the phone using my jawbone Bluetooth. I watched the bars drop down to 1 even 0 at one point yet the call never dropped that time. Isn’t that ironic
Unfortunately for me, all of these areas I have trouble are dead in the middle of excellent tmobile 4G coverage. My old phones never had this issue (HTC Sensation, iphone 4 etc)in these same exact areas.
So far, I’ve spoken with 611 & had the local TMO store replace my sim card but the phone still drops calls.
Would hate to have to exchange it for a new one but it looks as if I have no choice. Are any of you guys having any reception issues? If so please use this space to talk about it
EDIT
In case anyone asks, I'm using the original sim card that came with the phone. TMO store also pulled another SG2 sim card out for me to swap last night but so far the problem still persists
it could be software related, or it might very well be a hardware issue
are you still on stock, or have you flashed anything yet?
AllGamer said:
it could be software related, or it might very well be a hardware issue
are you still on stock, or have you flashed anything yet?
Click to expand...
Click to collapse
I'm still running my stock rom. Sunday Night, I flashed the Odin root on the stock rom and ran that for two days. Afterwards I uninstalled the Odin root and went back to stock when I discovered the call drop issues in fear I'd have to return my phone back to the store.
Its been two days back on the stock unrooted rom and I'm still noticing the same reception issues.
For the root, I followed the instructions in this thread.
To unroot, I followed these instructions.
Everything went well in fact I'm using Galaxy S2 right now. Do you guys think this root could be the cause of my reception issue?
Several days ago, my Verizon Galaxy Nexus began showing an "R" in the signal area, and "Roaming" in the pulldown. Sure enough, it shows that I'm roaming in the about phone information.
The strange thing is that I'm still getting 4G speeds, but my phone is no longer seeing 3G at all, and any time I make a phone call it goes from "R" to 4G.
I cannot dial any Verizon short codes as it tells me they are not valid.
I was on Liquid ROM with 4.0.4 radios when I noticed the issue, and switched to the 4.0.2 radios but the issue persists. I'm currently running CM9 and can't seem to fix it.
Verizon tech support was clueless too. I've verified with my wife's Galaxy Nexus that this isn't a specific issue with our tower, and my sim works great in her phone without issues.
Anyone seen this before?
What happens if you return to stock?
I'm doing that now
Flashed back to stock 4.0.2, same issue persists.
Anyone else have any suggestions?
I am having the same issue, did you find a resolution?
Verizon GNEX
Rom: ParanoidAndroid 1.4
Kernel: Lean Kernel 3.10.0
I have the same problem, but mine maybe a bit different.
I am stuck on "R" here, but I was roaming for 2 weeks in Canada. I am a crack flasher and I flashed JellyBean while in Canada so I am thinking I am provisioned for roaming there? I am downloading a new rom to flash here back in the USA on Verizon, hoping to fix the problem. I cannot access my dialer in JellyBean after I *228, so I cannot hit 1 to provision.
SoI will do a SuperWipe and flash will hopefully do the trick. If anyone figures out what to do please update
I ended up having to do an exchange on mine :-(
damn, that is gonna be lame if that is the case. I bought mine at BestBuy, so I have to do their Rapid Exchange program. Glad I purchased the warranty while I worked there
oc3rulz said:
damn, that is gonna be lame if that is the case. I bought mine at BestBuy, so I have to do their Rapid Exchange program. Glad I purchased the warranty while I worked there
Click to expand...
Click to collapse
Shouldn't really matter where you bought it. It's still under the manufacturers warranty so Verizon should take care of it unless I'm mistaken.
URPREY said:
Shouldn't really matter where you bought it. It's still under the manufacturers warranty so Verizon should take care of it unless I'm mistaken.
Click to expand...
Click to collapse
Verizon will take care of it if it is still under the manufactures warranty, just don't tell them where you bought it (they won't ask). I got mine from Wire Fly, and had to get it replaced due to faulty hardware, they sent it no questions asked.
thanks for the info guys!
Wanted to let you know my problem did indeed go away after I reflashed Slim Bean Alpha 4 here in the USA. I was roaming when I flashed JB, so I guess it picked up their provisions.
did you turn it off, pull the sim card.. wait 1min, then put the sim back in and start it up
Zep, I tried everything originally to make this thing work correctly. nothing helped every time to phone booted it went straight to R and never moved!
HOWEVER I do believe I have found the culprit!!! So everything worked beautifully all yesterday, no problems at all. This morning I decided that I would change the T-CDMA 64 on the bottom back to Verizon Wireless, well guess what. The second I added the "eri.xml" file to /data and reboot, I STARTED ROAMING!!!!
I went to root explorer and deleted the /data/eri.xml file and rebooted! VIOLA I have 4G back and it's not switching over!! So something is causing that eri.xml file to freak my phone and most likely others phones out!
oc3rulz said:
Zep, I tried everything originally to make this thing work correctly. nothing helped every time to phone booted it went straight to R and never moved!
HOWEVER I do believe I have found the culprit!!! So everything worked beautifully all yesterday, no problems at all. This morning I decided that I would change the T-CDMA 64 on the bottom back to Verizon Wireless, well guess what. The second I added the "eri.xml" file to /data and reboot, I STARTED ROAMING!!!!
I went to root explorer and deleted the /data/eri.xml file and rebooted! VIOLA I have 4G back and it's not switching over!! So something is causing that eri.xml file to freak my phone and most likely others phones out!
Click to expand...
Click to collapse
Glad that worked for you. I tried everything including a complete wipe and mine was still roaming even after reflashing the stock ROM.
Hello guys. I have some major issues with my S3. In general it has very weak reception compared to my S1. I've had two providers KPN HI and Tele 2, the latter uses t-mobile's network. With both providers and several different sim cards I encounter the same problems. Not only is reception in general weaker than my S1, it also drops calls very frequently. Mind you, I live in central Amsterdam, where I've never had reception problems with any provider at all. Sometimes when signal drops it comes back after 10 to 20 seconds. Sometimes it's completely gone and I have to reboot the phone to get service again. On average, I have to reboot the phone 6 to 8 times a day. The phone is on stock rom, latest firmware.
My s3 has been to samsung repair two times. The first time they checked for software issues. After a week they told me they couldn't find anything wrong, but they updated to the latest firmware. The problems were still there. They then took my phone for 3 weeks. When I got it back they couldn't say if they found the problem, but the phone went through general inspection (?) so it should be fine. Wrong. Literally one hour after having back my phone I tried calling someone. I was standing outside, had 4 bars of reception, but got dropped out of the conversation after 3 seconds. The no service symbol was showing. I rebooted and tried to call again. This time it worked. After an hour I checked my phone and surely, the no service symbol was showing again.
I'm getting very tired of this. I have a 550 euro phone that doesn't make me do phone calls 2 out of 3 times. People calling me have complained that they get voicemail instantly. I called Samsung and they told me they couldn't do anything but take the phone in for repair again. The shop where I purchased the phone says the same thing. I have no choice but to send it to repair, which means that I will lose my phone for at least 3 weeks again.
If someone can offer me advice, please, I would appreciate it very much. I wish I didn't gave away my s1...
Edit: Should've posted this in the general s3 sub.
Ask them for expedited repair and shipping, Samsung does a pretty good job and helping out when you're nice and friendly with them.
Let them know the situation, tell them you don't want to cause any problems, but that this is the third time you've sent the phone, if they can kindly either do a more thorough review of the phone and figure out what's wrong with it and fix it or give you a different new/refurbished phone. Or something.