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recently my unrooted/stock samsung galaxy s2 has been acting funky. Yesterday, the screen turned transparent red and I had to shut down my phone to return to normal screen colors. Also, my phone's LED was staying on all the time, as the phone was charging. But today, biggest problem right now is my phone is not charging properly. I connect it to a charger, and the red LED is not coming on, I only see the blue led blinking, indicating that the phone is completely out of juice. It takes about 30 minutes for the phone to charge 0% and then it just shuts of again and the cycle continues, so the phone is not charging right. And before the phone ran out of battery, I was getting LOS issues like never before, and my phone drained in less than 5 hours, which never happens. I don't have insurance with sprint, but is this sort of issues covered by samsung's warranty?
You don't need insurance take it to sprint and they will replace it....
Insurance is for something you did ...that sounds like bad phone manufactures defect....that's the one year warranty and sprint handles that
Sent from my SPH-D710 using xda premium
newalker91 said:
Please don't give incorrect information. Warranty replacements in a Sprint service center cost $35, but we will gladly assist you in contacting the manufacturer for the warranty process. If you have insurance, it is free to get it replaced outside of physical damage or lost/stolen.
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It has a, one year warranty he should not have
To pay **** since its manufactures problem ..
Sent from my SPH-D710 using xda premium
Do I need bring my phone to a sprint store or can I just email samsung for a replacement?
My phone was not charging properly. I brought it to a Sprint store and they replaced it and I paid nothing.
Sent from my SPH-D710 using XDA App
really?
I've never had them ask me to pay anything if it appears to be a hardware issue...I've replaced enough phones that Sprint officially hates me...
Crap, should have give through Samsung instead of sprint, got a Refurb pos with screen issues
Sent from my SPH-D710 using Tapatalk
called up Samsung and they said just to send in the phone I just hope when they check my phone they actually encounter these problems because otherwise the phone runs normal half of the time.
I worked at Sprint up until 2 weeks ago, because my manager was a moron. As a technician at an authorized repair center, I'll lay it down for you. Possible scenarios:
You've had the phone for less than a year, but you don't have insurance: You pay $35 (if it's past 30 days and it's not any accidental damage).
You've had the phone for less than a year, and you have insurance: You pay nothing.
You've had the phone for over a year, and you have insurance: You pay nothing.
You've had the phone for over a year, and you don't have insurance: Out of luck.
Today I noticed that the back of my Epic Touch is pushed out. Popped the cover and my battery is swollen. It wasn't like this yesterday. What drew my attention to it was the fact is was much hotter then normal. Also, it keeps resetting now too I've noticed a few times today.
I had noticed my phones battery life took a noise dive the past couple weeks but I figured it was something I had installed or done. I went from about 24~30 hours on Gingerbread to like...... 10~12 hours?
I've had my phone about a year, maybe a little less..? I assume it's not safe to keep using this battery but I really do NOT want to invest money into another one when I really want to find a way to get the GS III anyway. Problem is, I need a battery like today, I use my phone for work.
Take it to the sprint store. as long as it isn't water damaged they will swap it for you.
latinmaxima said:
Take it to the sprint store. as long as it isn't water damaged they may swap it for you.
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Fixed that for ya.
Since it is a year old, it is out of warranty. If it is not quite a year old, they can tell you to contact Samsung for a new battery or it will just be luck of the draw who you talk to and if they have any batteries laying around.
Brand new Samsung OEM battery, no questions asked. They never even asked my name.
I walked in, asked to speak with the tech about my battery, battery was already out of the phone and when the tech saw it he said, "you need a new battery don't you"!?
He didn't even bother with their "tests", he just went into the back and got one still in the plastic baggy and handed it to me.
Was much easier then I expected. Never even asked how long I'd had the phone.
nice!!!!!!!!!!!!!!!
kdoggy said:
Brand new Samsung OEM battery, no questions asked. They never even asked my name.
I walked in, asked to speak with the tech about my battery, battery was already out of the phone and when the tech saw it he said, "you need a new battery don't you"!?
He didn't even bother with their "tests", he just went into the back and got one still in the plastic baggy and handed it to me.
Was much easier then I expected. Never even asked how long I'd had the phone.
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What store did you go to? At my store, I have to beg, flip, bark, and do a cartwheel for something like that to happen...
deedscreen said:
What store did you go to? At my store, I have to beg, flip, bark, and do a cartwheel for something like that to happen...
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go to a different store............ In my location their are corporate locations every 10 miles.
Sent from my SPH-D710 using xda app-developers app
did you go to a corporate store, do you happen to know?
Sent from my SPH-D710 using xda app-developers app
I have never had them question me about a battery as long as it didn't have water damage. My stores must be different cause we talk about rooting and everything. When I was running AOKP the tech asked which build and everything. I like my Sprint store. It is a corporate one if it matters.
tgruendler said:
Fixed that for ya.
Since it is a year old, it is out of warranty. If it is not quite a year old, they can tell you to contact Samsung for a new battery or it will just be luck of the draw who you talk to and if they have any batteries laying around.
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This phone can't be a year old it was released September 16th 2011
Sent from my Nexus 7 using xda app-developers app
Battery was replaced with no questions asked
Figured I'd bring this back up in case anyone was having this problem again. Anyway, I recently noted my battery was swollen too and after reading this post I figured I'd try going to the sprint store and see what happens.
I walked in, one of the workers there saw me holding the battery and asked if i needed to have it checked. I said yes. He checked it, confirmed that it was swollen and told me that the machine that measures its electrical properties said the battery was bad. He proceeded to give me another battery that he said was better, and I left happy.
I don't think the battery he gave me was new, but it definitely performs better than my old one. I do happen to have a week left on my 1 year warranty, but it was my impression that the guy at the store didn't even check my records. Finally, this was a corporate store and it is one of the stores that is marked on sprint's website as capable of doing repairs.
Basically what I'm trying to say is, if you think you're battery's bad, go ahead and try to take it into the store. Worst case scenario you get nowhere, but if you're lucky you could end up leaving with a better battery without much hassle.
I went to three different corporate stores with my swollen battery, and got nada. One store tried hard to sell me an extend battery at full retail. I mentioned that my phone was less than a year old, and all said the warranty does not cover the battery, and I would need to contact Samsung.
fonseca898 said:
I went to three different corporate stores with my swollen battery, and got nada. One store tried hard to sell me an extend battery at full retail. I mentioned that my phone was less than a year old, and all said the warranty does not cover the battery, and I would need to contact Samsung.
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I went to a corporate store that is listed as a repair center as well. They logged me in, and he could tell my battery was swollen before I even took the cover off the back of the phone. They gave me a battery from a demo phone as they didn't have any in store and they ordered a new battery that was delivered to my house a few days later. I do have TEP so I don't know if that makes a difference.
I just found out my battery was swollen and I decided to purchase an extended battery instead. I'd rather not have to deal with Sprint.
At just over a year I had a swollen battery...took it into a non-corporate store and they wanted 40 bucks for a new one. Made a 10 minute call to sprint and I've got a new one on the way. Even though I am out of warranty the TEP kicked in to cover it. Definitely worth the call if you've got the protection plan.
Ha I have the same problem. My phone started resetting its self every time I would try to use my 3g / wifi if I didn't turn data on it was fine. I checked the battery and it was swollen. Went to a sprint store and they said they were outta batteries and I could try buying one...damn them!!
spent 30 minutes at a sprint store in Philly- I got nothing! Im outside of the 1yr warranty and do have Insurance.
I ended up buying an Anker battery
I just picked up a new one from sprint last night after work they had ordered it on Monday. I didn't have TEP but I still had warranty and they wanted to charge me 35$ but luckily I went in with a friend who also has the same phone and she has insurance so what they did is placed the order under her phone even though it's actually for me and there was no charge at all so I was lucky she came along with me lol.
Sent from my SPH-D710 using xda premium
Does anyone have a picture of their "swollen" battery? I think mine might be ever so slightly starting to, but that could just be my eyes playing tricks on me. If anyone does, please share. Thanks in advance.
SuperG03
SuperG03 said:
Does anyone have a picture of their "swollen" battery? I think mine might be ever so slightly starting to, but that could just be my eyes playing tricks on me. If anyone does, please share. Thanks in advance.
SuperG03
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I don't have one but you can start noticing by taking your battery out and try to put it back in you'll notice when pushing the battery in its not going to be flat it will feel like there's something in between the battery and the phone also the back cover will start to be difficult to put on because of the thickness of the battery.
Sent from my SPH-D710 using xda premium
If you're reading this, you're probably having a problem with your phone screen flickering rapidly for a few seconds, then the phone shutting off. Fear not though, this is not a result of a bad flash!
CHECK YOUR BATTERY!
Yes, that is right, your battery. Feel for any bulges, set it up on a countertop and look at it from the side, spin it on your counter, something.
If it is bulging, call Sprint or Samsung immediately, because your battery is defective, and you don't want it exploding in your pocket!
Now, the reason I'm posting this, is I've searched the internet thoroughly, and have not found one single bit of information on the screen flicker problem, but reading a bit up on batteries, I came up to this conclusion, and I was right, so I decided to alert my fellow XDA members. Stay safe guys.
Also: If your power button does not turn on your phone for one push, then you may have a problem with the power button;the power button or anything else not working, other than charging and screen flicker is not related and you may have a defective phone.
I'll update this later with how it went at the Sprint SAR Center, but I definitely need a new battery.
Edit 9/1/12: Had to send battery to Sammy since the Sprint corporate store wanted to charge me $45. Battery should get here in about 2 weeks. D:
Edit 9/2/12: I visited a Sprint store yesterday to try to get my phone checked out to see about the power button, and it's definitely broken. I had to talk them into replacing the phone rather than fixing it. I also got a white one, too.
Oh thank God, happens less than an hour after full charge, screen flickers, then LOS, then dies, if i reboot, it says battery fully discharged. Then as soon as i plug it in, it's fully charged again
EDIT: Took to Sprint, problem confirmed, spun the battery on the counter, replaced no questions asked
Sent from my SPH-D710 using xda premium
SAShady said:
Oh thank God, happens less than an hour after full charge, screen flickers, then LOS, then dies, if i reboot, it says battery fully discharged. Then as soon as i plug it in, it's fully charged again
EDIT: Took to Sprint, problem confirmed, spun the battery on the counter, replaced no questions asked
Sent from my SPH-D710 using xda premium
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By any chance do you have insurance? I took it to Sprint, and they told me it was $45 since I had no insurance, so I kindly declined. ._.
F3L1XZS said:
By any chance do you have insurance? I took it to Sprint, and they told me it was $45 since I had no insurance, so I kindly declined. ._.
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I do, but they didn't even ask. Try another store
Sent from my SPH-D710 using xda premium
SAShady said:
I do, but they didn't even ask. Try another store
Sent from my SPH-D710 using xda premium
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Tried two already. .-. A corporate and a regular store. Maybe it's just everyone in Miami is a douche :laugh:
This just started happening to me a few days ago, but my battery isnt swollen.
I just came to the general section to ask if this happened to anyone else. I just requested a replacement battery Sprint yesterday. Not only did I experience the screen flickering and constant shutdowns after about 1 hour, but my battery was bulging so bad that it barely fit in the phone. I hadn't thought about opening the phone to check the battery until the phone started smelling like it was burning.
Woke this morning to find my wife's phone untouchably hot after being plugged in all night and the battery is bulging. Sprint better replace this no questions asked.
Sent from my HTC One S using xda premium
enzomtrx said:
Woke this morning to find my wife's phone untouchably hot after being plugged in all night and the battery is bulging. Sprint better replace this no questions asked.
Sent from my HTC One S using xda premium
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Good luck with that! I came in, and they were all like "$45 since u don't haz inshuranse, lol fuk u"
Well, not exactly like that, but something similar. Anyways, I called Samsung, and they were nice about it, asked me to ship it in, and they pay everything, and also went ahead and ordered an OEM battery and charger from Amazon, but I'm screwed because they're both taking at the very least a week.
slvrap1 said:
This just started happening to me a few days ago, but my battery isnt swollen.
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Keep your eye on it mate, as soon as it's hard to put on the back cover, it's begun.
This is good to know so you can get it fixed quickly
This is wild. I thought there was something deteriorating within my ROM over the past few weeks. It's been getting more sever. Just before typing this, my battery had died and now it will boot to the lock screen and freeze. I noticed things like the battery icon and service icon completely disappear and reappear. This is all new on type of the other issues described in this thread. I'll be calling Sprint first thing in the morning.
this is good info .. I was starting too wonder if I had done something when I flashed a new rom on ...
I called Sprint yesterday and they too told me since I didn't have insurance that it would cost $35 to bring it in for a tech to look at.
If it is just the battery, I ordered another from Amazon. If it is the phone, then I'll have to suck it up. I got this phone the DAY it came out, Sept. 16, 2011.
Needless to say I'm hoping it's only the battery.
2 weeks without a replacement battery, I'm getting frustrated at Samsung lol
DanCandy said:
I called Sprint yesterday and they too told me since I didn't have insurance that it would cost $35 to bring it in for a tech to look at.
If it is just the battery, I ordered another from Amazon. If it is the phone, then I'll have to suck it up. I got this phone the DAY it came out, Sept. 16, 2011.
Needless to say I'm hoping it's only the battery.
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If you have any way of checking if the phone is also messed up, do, and if it is, you should go out and exchange the phone for $35. My power button is completely dead, which I thought was somehow related to the battery, but it wasn't. So every time I want to turn the phone on, I gotta pull the battery, and it starts up for me, since I guess the button is stuck. I got mine September 20th of last year, so my upgrade isn't till July, and I'd rather pay 35 dollars and use this thing till Monday, than to use it till July or even worse, not have a phone at all while Sammy figures out what to do with it. Plus, the guy at the store hooked me up with a white one.
Sent from my SPH-D710 using xda app-developers app
cob11341 said:
2 weeks without a replacement battery, I'm getting frustrated at Samsung lol
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Try three weeks to a month. LOL. Apparently it takes "5-7 business days" to spin a battery on a counter...
Sent from my SPH-D710 using xda app-developers app
Yep, took 4 days to get there, and 7 days just to look and a bulged battery and another 3 because they "want to make sure" is fu**ing frustrating lol. Even a pack of amputated monkeys can see the battery being defective ...
after updating to FH13 through Kies, whenever I have GPS on and may 3G data on my phone would do a quick restart to the 4G logo bootup. all this within 15 seconds. it is not the full restart where you see the Samsung Galaxy S2 in the beginning the and 4G logo animation.
this seems to happen only when my GPS is on and maybe 3G data, had occurrences with 3G only not 4G.
I have a few batteries for sale if you are interested
Sent from my EVO
Timing couldn't be better. After a few months of seemingly random reboots (which I attributed to software/radios), my GNex died today. Sitting on my desk charging (and nearly full battery at this point as I hadn't touched in a few hours), and I go to check my afternoon calendar but it won't turn on. Tried reboot with power+ volume, 3 fingered it for fastboot, pulled the battery, even swapped with a spare battery - nothing. Won't even go into ODIN download mode. The good timing? I bought this device 51 weeks ago - yes indeed I am getting a warranty replacement from Verizon to be here tomorrow afternoon. Hopefully it's a good one since will be CLNR. Odd thing is that there was no dying gasp, the phone wasn't hot (not even warm), and no indication of any melted or otherwise cooked parts under the battery cover. Strange.
Sent from my Xoom using xda premium
Winesnob said:
Timing couldn't be better. After a few months of seemingly random reboots (which I attributed to software/radios), my GNex died today. Sitting on my desk charging (and nearly full battery at this point as I hadn't touched in a few hours), and I go to check my afternoon calendar but it won't turn on. Tried reboot with power+ volume, 3 fingered it for fastboot, pulled the battery, even swapped with a spare battery - nothing. Won't even go into ODIN download mode. The good timing? I bought this device 51 weeks ago - yes indeed I am getting a warranty replacement from Verizon to be here tomorrow afternoon. Hopefully it's a good one since will be CLNR. Odd thing is that there was no dying gasp, the phone wasn't hot (not even warm), and no indication of any melted or otherwise cooked parts under the battery cover. Strange.
Sent from my Xoom using xda premium
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Kinda off topic, but do you have insurance on the phone or does Verizon honor the manufactures warranty and deals with Samsung for you? I'm curious how the process works since I'm guessing you don't have insurance (like me) with the 51 weeks .
Sent from my Nexus 7 using xda premium
mwalt2 said:
Kinda off topic, but do you have insurance on the phone or does Verizon honor the manufactures warranty and deals with Samsung for you? I'm curious how the process works since I'm guessing you don't have insurance (like me) with the 51 weeks .
Sent from my Nexus 7 using xda premium
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I don't pay for extra insurance, but Verizon honors the manufacturer warranty, seemingly without much question. The tech checked the purchase date on record and immediately arranged for a replacement device. I was on the phone all of 10 minutes to get things resolved.
Sent from my Xoom using xda premium
Winesnob said:
I don't pay for extra insurance, but Verizon honors the manufacturer warranty, seemingly without much question. The tech checked the purchase date on record and immediately arranged for a replacement device. I was on the phone all of 10 minutes to get things resolved.
Sent from my Xoom using xda premium
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They are real cool about it. Have you tried plugging it into a computer?
Mine did the exact same thing. Not even replacing the battery with a fresh one would work. I then plugged it in and the battery indicator came on. Then I got the dreaded OMAP4440 error in windows, but the phone booted right up and hasn't missed a beat yet
Sent from my Nexus 7 using Tapatalk HD
altimax98 said:
They are real cool about it. Have you tried plugging it into a computer?
Mine did the exact same thing. Not even replacing the battery with a fresh one would work. I then plugged it in and the battery indicator came on. Then I got the dreaded OMAP4440 error in windows, but the phone booted right up and hasn't missed a beat yet
Sent from my Nexus 7 using Tapatalk HD
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Tried plugging into PC without success. No lights, no battery charge indicator. Probably for the best. My wife's GNex is running smoothly, but about 6 months newer. Probably just had one of the early builds that was rushed due to the initial demand.
Sent from my SCH-I500 using xda premium
You don't realize how defective your phone was until you get a replacement. Previously had a hard time detecting NFC tags unless I hit the sweet spot on the phone perfectly; blamed the Otter box. Now I can pick up NFC tags in a flash. Bluetooth wasn't toggling reliably; blamed the toggle app. Now it works perfectly. Definitely had a bad phone from the start, and my CLNR was manufactured in July 2012 and certified in September; hardware version 10. Loving the Galaxy Nexus even more now!
Sent from my Galaxy Nexus using xda premium
Hey all,
Having some charging issue with my device that will likely necessitate a replacement device. I've been hesitant to make the move given the quality issues of CLNR with Verizon in the early months of the GNex existence.
For those who have recently received replacements, did you encounter much problem? It seemed like the issues were mainly related to the screen or reception issues. I had my Gnex since day 1 and never had any dropped calls or weak/fluctuating 4G signal. I'm hesitant to give it up!!
Thanks in advance!
I just got a replacement 2 weeks ago and mine has been great. No issues at all. But every device is different
Sent from my Galaxy Nexus using xda premium
Its probably the charger cable,battery the USB port is broke. I suffered similar issues with a CLN HTC incredible. Try switching batteries cables or adapters. If all else fails take it back
I had similar issues with my original galaxy nexus after owning it for 8 months. The replacement they shipped me the ear piece on it didn't work. Sent that one back and the one after it I've had for almost 4 months now with no problems. A lot of it is just random bad luck, if I was you I'd send the old one in and hopefully your luck will hold up.
Sent from my Galaxy Nexus using xda app-developers app
It might be a good time for a refurb, considering VZW just retired the phone.. Is it possible the remaining Gnex stock was pulled for refurbs?
About two weeks ago I got mine replaced by verizon due to my phone having charging issues as well. I went into the store, didn't call before hand.
I had flashed back to stock before i went in. Told the girl there that it wasnt charging right and i have multiple batteries and they all do the same. she went to look up on some database if others were reporting similar issues (there were none). after giving her my phone number and 5 minutes later she said a replacement is on the way and to mail my old one back in the same box (shipping was paid for)
I was very pleased by how quick and painless it all was. She never touched or looked at my phone at all and asked hardly any questions. my phone also had a chip in the screen (about 2 cm at the bottom right, no cracks though)
the replacement phone had a sticker saying "like new" replacement but it was absolutely pristine. absolutely 100% perfect cosmetically and works great as ever (screen colors seemed better than my original one imo).
Thanks for the heads up. Went ahead with the replacement. Will wait and see.
Sent from my Nexus 7 using Tapatalk HD
Just realiezd there's a scratch on the screen of the device I'm sending back... Any advice on what to do? I don't wanna get burn... I heard that VZW can charge an arm and a leg for returns that have damage...
kl323 said:
Just realiezd there's a scratch on the screen of the device I'm sending back... Any advice on what to do? I don't wanna get burn... I heard that VZW can charge an arm and a leg for returns that have damage...
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Nothing to worry about. Mine also had a chip in the bottom right corner (about 1/4 in long and 1/8 in high) as well as light scratches near the top of the screen. Luckily the chip did not develop a crack, but none-the-less, the lady at the VZW store didnt say anything of it even when i pointed it out, and my return was accepted with no charges incurred.