Today I noticed that the back of my Epic Touch is pushed out. Popped the cover and my battery is swollen. It wasn't like this yesterday. What drew my attention to it was the fact is was much hotter then normal. Also, it keeps resetting now too I've noticed a few times today.
I had noticed my phones battery life took a noise dive the past couple weeks but I figured it was something I had installed or done. I went from about 24~30 hours on Gingerbread to like...... 10~12 hours?
I've had my phone about a year, maybe a little less..? I assume it's not safe to keep using this battery but I really do NOT want to invest money into another one when I really want to find a way to get the GS III anyway. Problem is, I need a battery like today, I use my phone for work.
Take it to the sprint store. as long as it isn't water damaged they will swap it for you.
latinmaxima said:
Take it to the sprint store. as long as it isn't water damaged they may swap it for you.
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Fixed that for ya.
Since it is a year old, it is out of warranty. If it is not quite a year old, they can tell you to contact Samsung for a new battery or it will just be luck of the draw who you talk to and if they have any batteries laying around.
Brand new Samsung OEM battery, no questions asked. They never even asked my name.
I walked in, asked to speak with the tech about my battery, battery was already out of the phone and when the tech saw it he said, "you need a new battery don't you"!?
He didn't even bother with their "tests", he just went into the back and got one still in the plastic baggy and handed it to me.
Was much easier then I expected. Never even asked how long I'd had the phone.
nice!!!!!!!!!!!!!!!
kdoggy said:
Brand new Samsung OEM battery, no questions asked. They never even asked my name.
I walked in, asked to speak with the tech about my battery, battery was already out of the phone and when the tech saw it he said, "you need a new battery don't you"!?
He didn't even bother with their "tests", he just went into the back and got one still in the plastic baggy and handed it to me.
Was much easier then I expected. Never even asked how long I'd had the phone.
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What store did you go to? At my store, I have to beg, flip, bark, and do a cartwheel for something like that to happen...
deedscreen said:
What store did you go to? At my store, I have to beg, flip, bark, and do a cartwheel for something like that to happen...
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go to a different store............ In my location their are corporate locations every 10 miles.
Sent from my SPH-D710 using xda app-developers app
did you go to a corporate store, do you happen to know?
Sent from my SPH-D710 using xda app-developers app
I have never had them question me about a battery as long as it didn't have water damage. My stores must be different cause we talk about rooting and everything. When I was running AOKP the tech asked which build and everything. I like my Sprint store. It is a corporate one if it matters.
tgruendler said:
Fixed that for ya.
Since it is a year old, it is out of warranty. If it is not quite a year old, they can tell you to contact Samsung for a new battery or it will just be luck of the draw who you talk to and if they have any batteries laying around.
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Click to collapse
This phone can't be a year old it was released September 16th 2011
Sent from my Nexus 7 using xda app-developers app
Battery was replaced with no questions asked
Figured I'd bring this back up in case anyone was having this problem again. Anyway, I recently noted my battery was swollen too and after reading this post I figured I'd try going to the sprint store and see what happens.
I walked in, one of the workers there saw me holding the battery and asked if i needed to have it checked. I said yes. He checked it, confirmed that it was swollen and told me that the machine that measures its electrical properties said the battery was bad. He proceeded to give me another battery that he said was better, and I left happy.
I don't think the battery he gave me was new, but it definitely performs better than my old one. I do happen to have a week left on my 1 year warranty, but it was my impression that the guy at the store didn't even check my records. Finally, this was a corporate store and it is one of the stores that is marked on sprint's website as capable of doing repairs.
Basically what I'm trying to say is, if you think you're battery's bad, go ahead and try to take it into the store. Worst case scenario you get nowhere, but if you're lucky you could end up leaving with a better battery without much hassle.
I went to three different corporate stores with my swollen battery, and got nada. One store tried hard to sell me an extend battery at full retail. I mentioned that my phone was less than a year old, and all said the warranty does not cover the battery, and I would need to contact Samsung.
fonseca898 said:
I went to three different corporate stores with my swollen battery, and got nada. One store tried hard to sell me an extend battery at full retail. I mentioned that my phone was less than a year old, and all said the warranty does not cover the battery, and I would need to contact Samsung.
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I went to a corporate store that is listed as a repair center as well. They logged me in, and he could tell my battery was swollen before I even took the cover off the back of the phone. They gave me a battery from a demo phone as they didn't have any in store and they ordered a new battery that was delivered to my house a few days later. I do have TEP so I don't know if that makes a difference.
I just found out my battery was swollen and I decided to purchase an extended battery instead. I'd rather not have to deal with Sprint.
At just over a year I had a swollen battery...took it into a non-corporate store and they wanted 40 bucks for a new one. Made a 10 minute call to sprint and I've got a new one on the way. Even though I am out of warranty the TEP kicked in to cover it. Definitely worth the call if you've got the protection plan.
Ha I have the same problem. My phone started resetting its self every time I would try to use my 3g / wifi if I didn't turn data on it was fine. I checked the battery and it was swollen. Went to a sprint store and they said they were outta batteries and I could try buying one...damn them!!
spent 30 minutes at a sprint store in Philly- I got nothing! Im outside of the 1yr warranty and do have Insurance.
I ended up buying an Anker battery
I just picked up a new one from sprint last night after work they had ordered it on Monday. I didn't have TEP but I still had warranty and they wanted to charge me 35$ but luckily I went in with a friend who also has the same phone and she has insurance so what they did is placed the order under her phone even though it's actually for me and there was no charge at all so I was lucky she came along with me lol.
Sent from my SPH-D710 using xda premium
Does anyone have a picture of their "swollen" battery? I think mine might be ever so slightly starting to, but that could just be my eyes playing tricks on me. If anyone does, please share. Thanks in advance.
SuperG03
SuperG03 said:
Does anyone have a picture of their "swollen" battery? I think mine might be ever so slightly starting to, but that could just be my eyes playing tricks on me. If anyone does, please share. Thanks in advance.
SuperG03
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I don't have one but you can start noticing by taking your battery out and try to put it back in you'll notice when pushing the battery in its not going to be flat it will feel like there's something in between the battery and the phone also the back cover will start to be difficult to put on because of the thickness of the battery.
Sent from my SPH-D710 using xda premium
Related
Hey, I found a thread on this in the SII threads to no resolution. My phone's battery has been flaky at best and when I try to reboot it I get a temperature gauge with a yellow arrow (and am not allowed to boot until I plug in the phone). Can anyone point me in the right direction on how to resolve this?
I've Reset Battery Stats and I've wiped and tried multiple roms to no avail.
I had a very similar problem. The other symptoms I had were that the phone was not recognized on computer because of the USB and the notification light wouldn't go off like it thought it was charging. By any chance do you have any of those symptoms?
Littlefield said:
Hey, I found a thread on this in the SII threads to no resolution. My phone's battery has been flaky at best and when I try to reboot it I get a temperature gauge with a yellow arrow (and am not allowed to boot until I plug in the phone). Can anyone point me in the right direction on how to resolve this?
I've Reset Battery Stats and I've wiped and tried multiple roms to no avail.
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Click to collapse
If you have a sprint epic 4g touch you shouldnt be on the sII section I almost bricked my phone when I got confused about the models and tried to flash a rom from there. On to the battery issue it sounds to me like you might need a new battery or there might be something wrong with the phone. I had an issue similar to that where my phone would out of the blue say battery disconnected when I charged it. I took it to sprint and it turned out it was a bad charger that was shorting my phone out. Have you tried a different charger? Believe me they can cause problems that last long after you have disconnected them. I would try a different charger and if that doesnt work take it to sprint and they will test it out and if it needs a new battery they will give you one for free and if it is something with the phone they will replace it for 35 assuming you bought it from sprint. O ya also if you take it to sprint make sure you unroot it/ return it back to stock because when I took mine in that is the first thing they asked and when I gave it to them to look at it the first thing they did was go to about phone to see if I was running any custom roms or kernals or anything like that.
I agree with rbtrucking. Sounds like a hardware issue. what is the temp hanging at? if it's really overheating a temp program should tell you if it's really actually hot or if the sensor is just going nuts, especially considering you've already tried multiple roms. I'm new to Sprint (switched from T-Mobile) so I don't know how forgiving the insurance is about sending you a new battery, but with T-Mobile I had a similar issue and they sent me a new battery free of charge. I would start with the battery first and if that doesn't work, you may wanna consider flashing to stock and sending it back for a refurb.
xST4T1K said:
I agree with rbtrucking. Sounds like a hardware issue. what is the temp hanging at? if it's really overheating a temp program should tell you if it's really actually hot or if the sensor is just going nuts, especially considering you've already tried multiple roms. I'm new to Sprint (switched from T-Mobile) so I don't know how forgiving the insurance is about sending you a new battery, but with T-Mobile I had a similar issue and they sent me a new battery free of charge. I would start with the battery first and if that doesn't work, you may wanna consider flashing to stock and sending it back for a refurb.
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Sprint is very good with customer service in my experience. Just go to a sprint store with a repair center and if you don't have insurance and the phone cannot be fixed they will give you a new one for only 35 dollars. Also they will give you a new battery free of charge if you need one. If they don't have one in the store they will mail it free of charge. I just dealt with them the other day and this is what they told me.
rbtrucking said:
Sprint is very good with customer service in my experience. Just go to a sprint store with a repair center and if you don't have insurance and the phone cannot be fixed they will give you a new one for only 35 dollars. Also they will give you a new battery free of charge if you need one. If they don't have one in the store they will mail it free of charge. I just dealt with them the other day and this is what they told me.
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Click to collapse
Good to know, T-Mobile wasn't so forgiving. They replaced my battery but tried to screw me on my insurance claiming the rates have been raised since the previous time I needed a replacement and tried to charge me $200 for a Motorola Defy that was selling new at the time for $350. What's the point of insurance if I can buy it on Ebay for cheaper ha.
Update:
So I took it into Sprint and after a night with the phone they weren't able to fix it and said there was corrosion damage on the charging port and he tried to scrape it off but it didn't fix it. He showed me the corrosion using a high-tech magnifying glass so I know he wasn't lying.
Anyway, because I didn't want to spend $100 to get insurance replacement, I got home, whipped out the rubbing alcohol, my girlfriend's hair pin, and some cotton swabs and went to town on it.... so far so good. Hopefully the corrosion doesn't come back but even if I have to do that from time to time I won't mind.
Littlefield said:
Update:
So I took it into Sprint and after a night with the phone they weren't able to fix it and said there was corrosion damage on the charging port and he tried to scrape it off but it didn't fix it. He showed me the corrosion using a high-tech magnifying glass so I know he wasn't lying.
Anyway, because I didn't want to spend $100 to get insurance replacement, I got home, whipped out the rubbing alcohol, my girlfriend's hair pin, and some cotton swabs and went to town on it.... so far so good. Hopefully the corrosion doesn't come back but even if I have to do that from time to time I won't mind.
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How was there corrosion damage? did you get the phone wet?
Hey all. I now have an imported Galaxy Nexus that won't turn on, here's what happened...
I bought the phone back in April and haven't had a single problem with it until now. On this past Monday I woke up, got ready for work and unplugged my fully charged GNex from my wall charger as I do every morning. On my way to work I popped my GNex into the Samsung car dock to listen to music as I do every morning. When I got to work I popped out my GNex from the dock and sat at my desk for a while. I went to check something on my phone and it felt kinda hot, I thought nothing of it and kept working. Maybe 10 minutes later I checked if it was still hot and it was, uncomfortably hot, and the battery was at like 40% (this was about 40 minutes after I took it out of the car dock).
This made me think that by some chance a program was running crazy in the background, so I restarted my phone. Booted back up, plugged it into a wall charger I have at my desk, and let it sit for about 10 minutes. I then picked it back up and it was still burning hot, now I shut it down again, unplugged it, and pulled the battery out until it cooled down (about another 10 minutes).
Now I popped the battery back in and booted it up. Starts to get hot again and now the battery is at 4%. At this point I think "WTF..." and turn the phone off and let it sit there with the battery in. Keep it in there until the battery completely discharges (the phone isn't hot anymore) thinking that maybe it's having trouble reading the battery stats idk no big deal right? Turns out no, very big deal.
Let it sit there for an hour with no battery in it, then plugged it in and tried to power it on. Nothing. Pulled the battery, popped it back in, and let it sit with the charger in it for 30 minutes. Nothing. The phone isn't getting hot at this point like it was. So I try all the button combinations with the volume buttons and power buttons and still nothing. Even when I plug the phone in the charging battery animation doesn't show up.
When I leave it plugged into the wall charger now, the phone gets a little warm as you'd expect when you charge your phone, not hot like before. I took the phone apart and saw nothing wrong with it, but then again I'm not a hardware guy so I took it to a phone repair shop. He took a look at it and couldn't find anything weird with it either (besides it doesn't work).
In this mess I tried to contact Samsung and take advantage of my "International" warranty but no dice as I'm sure most of you know (this is my $450 lesson). Samsung USA said they won't even fix it if I pay them, I have to do it through Samsung UK which is a nightmare.
The last kick to floor was seeing my credit card charged for the desk dock that I ordered a week before the day this happened. I've ordered a new battery on the off chance that maybe that's the problem, if not I'll be buying another GNex with a US Warranty from the Play Store.
Any bits of hope anyone has for me? Is it even worth my while to ship it off to another phone repair store that says they can "fix it no problem"? Sorry for the long post, everyone always says to post as much detail as possible so I did!! lol. Thanks for reading!!
In the same boat, my Nexus just died today. It is completely unresponsive. Plugging the phone into the computer with no battery will not display any OMAP hardware.
hmm I'm wondering now what is the reason? is it 4.0.4 update? my phone is getting warm after the update too, and the cpu consumes 30% power. but its not too hot, only one area, on the virtual SD card area.
where did you order your GN from? depending on which website... they may "fulfill" your warranty if you're within their warranty time frame.
zephiK said:
where did you order your GN from? depending on which website... they may "fulfill" your warranty if you're within their warranty time frame.
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Off an Amazon retailer, I already checked and they said no :-( I should be getting this battery soon, hopefully that fixes it. I highly doubt it though.
Good news, the website I got mine from(Dailysteals) is willing to do an exchange or refund for me. Surprisingly, I didn't even have to go through a lot of trouble for them to issue an RMA for me. I just had to explain my situation with them about Samsung USA/UK unwillingly to repair the phone.
tenchir said:
Good news, the website I got mine from(Dailysteals) is willing to do an exchange or refund for me. Surprisingly, I didn't even have to go through a lot of trouble for them to issue an RMA for me. I just had to explain my situation with them about Samsung USA/UK unwillingly to repair the phone.
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Nice! When did you buy it from them?
Mine just bit the dust today as well. Just contacted Handtec and hoping they'll warranty it. It was running just fine up until today and now ODIN won't write to NAND. The same thing that happened in this thread is what happened to my phone:
http://forum.xda-developers.com/showthread.php?t=1671044
kurczynski said:
Nice! When did you buy it from them?
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I bought it back in March when they had it for $465.
tenchir said:
I bought it back in March when they had it for $465.
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Damn you! lol. It specifically says on the site that I got it from that they don't offer any warranty.
dawgpound6985 said:
Mine just bit the dust today as well. Just contacted Handtec and hoping they'll warranty it. It was running just fine up until today and now ODIN won't write to NAND. The same thing that happened in this thread is what happened to my phone:
http://forum.xda-developers.com/showthread.php?t=1671044
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welcome to the club. why don't you just buy another one with a us warranty like i want to? oh ya that's right they're illegal to sell right now...
kurczynski said:
Damn you! lol. It specifically says on the site that I got it from that they don't offer any warranty.
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When I bought it, I remembered that it says 1 year warranty in the description. I mentioned this to them when I explain to them that I can't get it repaired by either Samsung USA/UK.
tenchir said:
When I bought it, I remembered that it says 1 year warranty in the description. I mentioned this to them when I explain to them that I can't get it repaired by either Samsung USA/UK.
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hmmmmm might be worth a shot
kurczynski said:
welcome to the club. why don't you just buy another one with a us warranty like i want to? oh ya that's right they're illegal to sell right now...
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Click to collapse
I just hope Handtec covers it. I've never dealt with their warranty before and I've been trying to find if anyone had any experiences with it. I remember people saying they'd cover it for 24 months which is why I went with them in the first place.
kurczynski said:
hmmmmm might be worth a shot
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Click to collapse
Good luck, they probably updated the warranty thing after the March sale because of the confusion with the warranty status.
YYYYYYYYYYYYYYYYEEEEEEEEEEEEEEEEEEEESSSSSSSSSSSSSSSSSSSSS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Great success!!!!!!!! My extended battery just came in the mail and that was indeed the problem. WTF!? Never had that happen to me with a phone before. Totally didn't think that was gonna help lol.
kurczynski said:
YYYYYYYYYYYYYYYYEEEEEEEEEEEEEEEEEEEESSSSSSSSSSSSSSSSSSSSS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Great success!!!!!!!! My extended battery just came in the mail and that was indeed the problem. WTF!? Never had that happen to me with a phone before. Totally didn't think that was gonna help lol.
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Can you explain? You mean to say you replaced your battery with an extended battery and it started working again?
dawgpound6985 said:
Can you explain? You mean to say you replaced your battery with an extended battery and it started working again?
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Absolutely. I replaced the batter with the official Samsung extended 200mAh and it turned on, funny thing is though that the same thing is happening again...it still turns on but it's getting super hot and draining almost instantly. The phone shows that it's plugged into power but it says under the battery option that the device is not charging, weird. This is what it shows my battery stats as:
https://docs.google.com/open?id=0ByadaWWGExhWMjRTUUhQOHdXZnc
https://docs.google.com/open?id=0ByadaWWGExhWbFNiR0NSTkJGcUE
The first death drop in charge is when this all started, the second one is what's happening now. It seems to be charging okay now via PC USB which doesn't make sense to me, cause I tried my wall charger and my car charger earlier and it got super hot and said it wasn't charging.
My phone is getting hot right around the area of the "Texas Instruments TWL6030 Fully Integrated Power Management with Switch Mode Charger" as seen here:
http://www.ifixit.com/Teardown/Samsung-Galaxy-Nexus-Teardown/7182/2
I'm gonna poke around with a couple things that I found on the net and hopefully resolve it, hopefully it can be fixed with software tweaks!!! Here's some stuff that I found:
http://code.google.com/p/android/issues/detail?id=22878
http://productforums.google.com/forum/#!topic/mobile/RahZtFg39DU
Try asking Google ( if you haven't already ). They maybe able to tell you a more detailed reason, and may help resolve it. Never know and Gl
Sent from my Transformer Prime TF201 using Tapatalk 2
I see. So your phone is draining the battery and not charging at all. Have you considered doing a factory reset? Maybe invest in a battery charger for the time being until the phone starts to charge the phone properly.
Oh, just a follow up on my situation. My NAND is still broken beyond repair. Tried ODIN, OMAP flash, different USB cables, drivers and nothing will write to the NAND. I contacted Handtec and they told me to RMA it to them. So I'm gonna be doing that some time this week. They want original box and everything that came with the phone so I'm trying to gather all of that before I ship it to them. Hopefully the turn around will be quick cause this Galaxy S (which also had a NAND hardware failure and repaired once by Samsung then failed again) is getting old quick.
If you're reading this, you're probably having a problem with your phone screen flickering rapidly for a few seconds, then the phone shutting off. Fear not though, this is not a result of a bad flash!
CHECK YOUR BATTERY!
Yes, that is right, your battery. Feel for any bulges, set it up on a countertop and look at it from the side, spin it on your counter, something.
If it is bulging, call Sprint or Samsung immediately, because your battery is defective, and you don't want it exploding in your pocket!
Now, the reason I'm posting this, is I've searched the internet thoroughly, and have not found one single bit of information on the screen flicker problem, but reading a bit up on batteries, I came up to this conclusion, and I was right, so I decided to alert my fellow XDA members. Stay safe guys.
Also: If your power button does not turn on your phone for one push, then you may have a problem with the power button;the power button or anything else not working, other than charging and screen flicker is not related and you may have a defective phone.
I'll update this later with how it went at the Sprint SAR Center, but I definitely need a new battery.
Edit 9/1/12: Had to send battery to Sammy since the Sprint corporate store wanted to charge me $45. Battery should get here in about 2 weeks. D:
Edit 9/2/12: I visited a Sprint store yesterday to try to get my phone checked out to see about the power button, and it's definitely broken. I had to talk them into replacing the phone rather than fixing it. I also got a white one, too.
Oh thank God, happens less than an hour after full charge, screen flickers, then LOS, then dies, if i reboot, it says battery fully discharged. Then as soon as i plug it in, it's fully charged again
EDIT: Took to Sprint, problem confirmed, spun the battery on the counter, replaced no questions asked
Sent from my SPH-D710 using xda premium
SAShady said:
Oh thank God, happens less than an hour after full charge, screen flickers, then LOS, then dies, if i reboot, it says battery fully discharged. Then as soon as i plug it in, it's fully charged again
EDIT: Took to Sprint, problem confirmed, spun the battery on the counter, replaced no questions asked
Sent from my SPH-D710 using xda premium
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Click to collapse
By any chance do you have insurance? I took it to Sprint, and they told me it was $45 since I had no insurance, so I kindly declined. ._.
F3L1XZS said:
By any chance do you have insurance? I took it to Sprint, and they told me it was $45 since I had no insurance, so I kindly declined. ._.
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Click to collapse
I do, but they didn't even ask. Try another store
Sent from my SPH-D710 using xda premium
SAShady said:
I do, but they didn't even ask. Try another store
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Tried two already. .-. A corporate and a regular store. Maybe it's just everyone in Miami is a douche :laugh:
This just started happening to me a few days ago, but my battery isnt swollen.
I just came to the general section to ask if this happened to anyone else. I just requested a replacement battery Sprint yesterday. Not only did I experience the screen flickering and constant shutdowns after about 1 hour, but my battery was bulging so bad that it barely fit in the phone. I hadn't thought about opening the phone to check the battery until the phone started smelling like it was burning.
Woke this morning to find my wife's phone untouchably hot after being plugged in all night and the battery is bulging. Sprint better replace this no questions asked.
Sent from my HTC One S using xda premium
enzomtrx said:
Woke this morning to find my wife's phone untouchably hot after being plugged in all night and the battery is bulging. Sprint better replace this no questions asked.
Sent from my HTC One S using xda premium
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Click to collapse
Good luck with that! I came in, and they were all like "$45 since u don't haz inshuranse, lol fuk u"
Well, not exactly like that, but something similar. Anyways, I called Samsung, and they were nice about it, asked me to ship it in, and they pay everything, and also went ahead and ordered an OEM battery and charger from Amazon, but I'm screwed because they're both taking at the very least a week.
slvrap1 said:
This just started happening to me a few days ago, but my battery isnt swollen.
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Keep your eye on it mate, as soon as it's hard to put on the back cover, it's begun.
This is good to know so you can get it fixed quickly
This is wild. I thought there was something deteriorating within my ROM over the past few weeks. It's been getting more sever. Just before typing this, my battery had died and now it will boot to the lock screen and freeze. I noticed things like the battery icon and service icon completely disappear and reappear. This is all new on type of the other issues described in this thread. I'll be calling Sprint first thing in the morning.
this is good info .. I was starting too wonder if I had done something when I flashed a new rom on ...
I called Sprint yesterday and they too told me since I didn't have insurance that it would cost $35 to bring it in for a tech to look at.
If it is just the battery, I ordered another from Amazon. If it is the phone, then I'll have to suck it up. I got this phone the DAY it came out, Sept. 16, 2011.
Needless to say I'm hoping it's only the battery.
2 weeks without a replacement battery, I'm getting frustrated at Samsung lol
DanCandy said:
I called Sprint yesterday and they too told me since I didn't have insurance that it would cost $35 to bring it in for a tech to look at.
If it is just the battery, I ordered another from Amazon. If it is the phone, then I'll have to suck it up. I got this phone the DAY it came out, Sept. 16, 2011.
Needless to say I'm hoping it's only the battery.
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Click to collapse
If you have any way of checking if the phone is also messed up, do, and if it is, you should go out and exchange the phone for $35. My power button is completely dead, which I thought was somehow related to the battery, but it wasn't. So every time I want to turn the phone on, I gotta pull the battery, and it starts up for me, since I guess the button is stuck. I got mine September 20th of last year, so my upgrade isn't till July, and I'd rather pay 35 dollars and use this thing till Monday, than to use it till July or even worse, not have a phone at all while Sammy figures out what to do with it. Plus, the guy at the store hooked me up with a white one.
Sent from my SPH-D710 using xda app-developers app
cob11341 said:
2 weeks without a replacement battery, I'm getting frustrated at Samsung lol
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Click to collapse
Try three weeks to a month. LOL. Apparently it takes "5-7 business days" to spin a battery on a counter...
Sent from my SPH-D710 using xda app-developers app
Yep, took 4 days to get there, and 7 days just to look and a bulged battery and another 3 because they "want to make sure" is fu**ing frustrating lol. Even a pack of amputated monkeys can see the battery being defective ...
after updating to FH13 through Kies, whenever I have GPS on and may 3G data on my phone would do a quick restart to the 4G logo bootup. all this within 15 seconds. it is not the full restart where you see the Samsung Galaxy S2 in the beginning the and 4G logo animation.
this seems to happen only when my GPS is on and maybe 3G data, had occurrences with 3G only not 4G.
I have a few batteries for sale if you are interested
Sent from my EVO
Hi,
I am on the latest available software. All of the sudden, got the black screen with red edges at the periphery. Reboot and battery pull did not help. Would recur as soon as phone boots up. So I restored to factory settings, which solved it.
Now my phone shuts down as soon as battery goes down to 60% or so. I have to plug it in, then I can turn it back on, and it shows there is stiill more than 50% charge left. So my phone now needs to be charged every 2-3 hours with any usage. It is 1 year old.
Any ideas? Do I need to buy a new battery, or is this more serious issue (with phone itself)? I do not have the insurance, so taking it to the store is going to be a bit expensive.
Any ideas are appreciated.
Thanks
Sincerely,
Check your battery, it most likely has gone bad. For some reason, when this phone is about a year old, the battery will mess up.
How to check if battery is bad:
Take it out, spin it on the table. If it doesn't really spin, it's fine. If it continues to spin, the battery is definitely going bad.
I'm saying this because my phone battery messed up back in August, while my dad's E4GT got messed up last week.
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I have the same thing. Lemme guess, the only guaranteed way to turn it on is to have it start while plugged in right?
I just got off the phone with assurion, my board is messed up and is discharging the battery way too fast
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aman1127 said:
I have the same thing. Lemme guess, the only guaranteed way to turn it on is to have it start while plugged in right?
I just got off the phone with assurion, my board is messed up and is discharging the battery way too fast
Sent from my SPH-D710 using Tapatalk 2
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Well, Not quite. It is true that I have to plug-in to start the phone, but the battery IS NOT discharged. That's the interesting part. I usually still have more than 50% charge left when the phone shuts down. That's what worries me the most.
mike99 said:
Well, Not quite. It is true that I have to plug-in to start the phone, but the battery IS NOT discharged. That's the interesting part. I usually still have more than 50% charge left when the phone shuts down. That's what worries me the most.
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It's your battery. Try the spin test.... it'll spin. (May not look like it's bulging much but when you compare side by side with another battery you'll notice it.
Sounds like what my wife was going through a few Weeks ago. Turned out it was the battery. Check Anker batteries on Amazon or Ebay. $20 get you two batteries plus a travel charger. Ever since I replaced my wifes battery, she never had any random shut downs any more.
Sent from my SPH-D710 using XDA
s9amme said:
Sounds like what my wife was going through a few Weeks ago. Turned out it was the battery. Check Anker batteries on Amazon or Ebay. $20 get you two batteries plus a travel charger. Ever since I replaced my wifes battery, she never had any random shut downs any more.
Sent from my SPH-D710 using XDA
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Unless you were one of the first people to buy your E4GT you should still be in the 1 year warranty... meaning it should be covered at no cost. TEP is definitely covered according to corp store folks. IMHO just head over to Sprint store and push them to do a battery exchange for free.
They could push you to do the mfr. claim... but most won't.
Thanks Everyone!
I think I am just outside of the year warranty. I got mine a few days after the release. Will try Anker from Amazon. Spin test is definitely positive. We have another ET4G phone in the family, bought at the same time, and its battery did not spin. Will get two replacements as I suspect the other will die soon as well.
Thanks again.
garwynn said:
Unless you were one of the first people to buy your E4GT you should still be in the 1 year warranty... meaning it should be covered at no cost. TEP is definitely covered according to corp store folks. IMHO just head over to Sprint store and push them to do a battery exchange for free.
They could push you to do the mfr. claim... but most won't.
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They are replacing batteries free of charge outside the 1yr warranty. Both sprint and Samsung are, with Samsung you have to mail in the battery and wait to get a new one, but if you end up buying a replacement its a good way to get a free OEM as a backup
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-EViL-KoNCEPTz- said:
They are replacing batteries free of charge outside the 1yr warranty. Both sprint and Samsung are, with Samsung you have to mail in the battery and wait to get a new one, but if you end up buying a replacement its a good way to get a free OEM as a backup
Sent from my SPH-L710 using Xparent ICS Tapatalk 2
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Who do I contact for this? I went into a Sprint store yesterday and they said I was out of luck and should try ebay.
shaunneutron said:
Who do I contact for this? I went into a Sprint store yesterday and they said I was out of luck and should try ebay.
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Did u go to a corporate repair center? 3rd party vendors/franchise repair centers don't seem to have alot of batteries in stock, the one near me doesn't even sell batteries. If you need to contact Samsung, I just called the support # on the website and got a rep in about a min. I explained my phone was just over a year by about 2weeks and my battery had swollen and was causing the phone to run extremely hot and randomly shut off. He then said that they warranty the battery separately from the device and it has an 18 month warranty and he was going to email me a shipping label to send my battery in. I printed the label put it in a bubble wrap envelope with the battery and put it in the mail. 10 days later I received a brand new OEM battery in a original plastic box. No charge for anything. I had already ordered and received an anker replacement from amazon for $8 so I didn't have to go the 10days with no phone. But for $8 I now have 2 batteries a brand new OEM and a brand new anker. The anker was labeled 1800mah but when i received it it was a bit thicker and heavier than my bloated stock one, I put it on my tester and it registered at 1950mah. It came charged at 85% and lasted all day ~12hrs right outta the box. The first 15% dropped fast, about an hr then it stuck at 70% for over an hr while I was on the web the whole time and then evened out and settled down.
Sent from my hand to your eyes!
We are legion, for we are many!
-EViL-KoNCEPTz- said:
Did u go to a corporate repair center? 3rd party vendors/franchise repair centers don't seem to have alot of batteries in stock, the one near me doesn't even sell batteries. If you need to contact Samsung, I just called the support # on the website and got a rep in about a min. I explained my phone was just over a year by about 2weeks and my battery had swollen and was causing the phone to run extremely hot and randomly shut off. He then said that they warranty the battery separately from the device and it has an 18 month warranty and he was going to email me a shipping label to send my battery in. I printed the label put it in a bubble wrap envelope with the battery and put it in the mail. 10 days later I received a brand new OEM battery in a original plastic box. No charge for anything. I had already ordered and received an anker replacement from amazon for $8 so I didn't have to go the 10days with no phone. But for $8 I now have 2 batteries a brand new OEM and a brand new anker. The anker was labeled 1800mah but when i received it it was a bit thicker and heavier than my bloated stock one, I put it on my tester and it registered at 1950mah. It came charged at 85% and lasted all day ~12hrs right outta the box. The first 15% dropped fast, about an hr then it stuck at 70% for over an hr while I was on the web the whole time and then evened out and settled down.
Sent from my hand to your eyes!
We are legion, for we are many!
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It was a corporate repair store, but they have never been known to be any good. I will give Samsung a shout. Thank you for the info.
shaunneutron said:
Who do I contact for this? I went into a Sprint store yesterday and they said I was out of luck and should try ebay.
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Ebay is quite possibly the worst place they could have directed you to. Ebay batteries are generally Chinese mock ups with less than stock Mah and inferior cells. Grab the anker batteries and call Samsung, politely hassle them about the battery and they'll give you one.
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shaunneutron said:
It was a corporate repair store, but they have never been known to be any good. I will give Samsung a shout. Thank you for the info.
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Just an update. I called Samsung and told them of my woes. They said that since my phones were purchased in October, they were no longer in warranty, but he said that when he ran my dec numbers, it showed as still covered. I was emailed shipping labels and have to send proof of purchase along with my battery back to Samsung. I have purchased a few Anker batteries that will hold me over until the new OEM ones arrive.
Thanks everyone for the assistance.
Earlier today my note 7 shut off and refused to turn back on. Left it on charge for two hours and it finally started up and showed me 10% but it was just above 70% before the incident? Should I go and try and get a loaner phone for a week at sprint? I'm really wanting to stick it out for the lg v20 that comes out next week.
Here comes the booooooom
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Well it shut off again so I went and turned the thing in.
Now I have to use this piece of crap iPhone 6s for a few weeks while I wait on the V20. Yay.
I Wonder if it had a fault that resulted in fires on other devices. If the batt voltage dropped that much it must have dumped a lot of energy in a short period of time. Did it get hot? Samsung might be interested but you already returned it.
Revan365 said:
Well it shut off again so I went and turned the thing in.
Now I have to use this piece of crap iPhone 6s for a few weeks while I wait on the V20. Yay.
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The 6s is so small
Sent from my Galaxy S7 Edge
Yes. Battery temp showed 41c all day whenever I'd been doing nothing. And yes, it's so tiny. Honestly hate it but it's a loaner phone soooo. It'll do for a week.
I have the screenshot of the battery thing because once I got it to come back on I sent it to my girlfriend telling her I'd probably need to turn it back in. Is there anyway I can link you guys to it?
The link for you guys to check:
https://imgur.com/gallery/8eRIK
That is a rather large discrete drop! Would be interesting to know if it could manage to recharge to full after that, I suspect it has lost part of the battery cell?!
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It wouldn't. It shut off after letting it charge some more so I just took it into sprint and got a new device. Sad to see it go honestly
Revan365 said:
The link for you guys to check:
https://imgur.com/gallery/8eRIK
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Mine did the same a couple weeks back.
Icemike, do you still have it?
Hmmm. So maybe you and me both had defective phones and they just didn't pop?
Revan365 said:
Hmmm. So maybe you and me both had defective phones and they just didn't pop?
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Maybe contact Samsung? Maybe you do. I don't understand how the voltage could drop off like that so quickly.
I'm not really sure but I just went ahead and turned it in. They gave a iPhone 6s as a loaner phone until I can order the v20
Best note 7 accessory is a fire extinguisher.
Dude, please careful. It does look like it's going to blow.
My original unit shut off on its own and then started bootlooping. I was told to wait for the first exchange because Samsung couldn't repair it.
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Ok so good/bad news. I was given the note back because I guess I was never supposed to have an iphone and the manager that gave me it was fired. Since getting it back (theyd had it on charge since 3pm est they told me) it was on 66% whenever I left the sprint store at 6:30pm and here at 7:23pm its at 21%. I'm watching the percentage drop and the phone is really slow. No new apps and nothing new. Idk, it just dropped to 20%. Removed sd card and backed the baby up. Lg v20 shipped out today so not too much longer now.
Is it hot as the % drops off? What is the Batt temp at idle?
Are you able to exchange for the V20? Just do it.
You've paid a lot of money for the Note 7. It's only right you get something that works.