[Q] Sporadic complete freeze since 2.3? - G2 and Desire Z Q&A, Help & Troubleshooting

Just wanted to describe this problem and see if anyone has any experience with it, or maybe even a fix.
My wife's G2 freezes completely from time to time. No reaction to touchscreen, buttons or even power button. It also loses all connections, wifi and 3G/GSM/GPRS. Calls to the frozen phone go straight to voice mail, as if it were turned off. The only way we've found to fix it is to remove the battery and restart.
This behaviour has been showing sporadically, roughly once a week, and as far as she can tell, happened the first time after the OTA update to Gingerbread.
This is a standard, unbranded, unlocked HTC G2 running on the Swisscom network in Switzerland.
Any hints or suggestions are more than welcome.

I got exactly the same issue on my HD2..
I've tried flashing new raido, new kernel, new rom, other rom,
using another SD card, re-partition my sd card etc.
Nothing helped...
the service told me then that there's something broken on the board..
Hope u/ur wife dont have the same issue...

hlx187 said:
I got exactly the same issue on my HD2..
I've tried flashing new raido, new kernel, new rom, other rom,
using another SD card, re-partition my sd card etc.
Nothing helped...
the service told me then that there's something broken on the board..
Hope u/ur wife dont have the same issue...
Click to expand...
Click to collapse
Hmm, it's still under warranty, maybe we'll take it back and have it checked.

is it still rooted / s-off?
if not the best solution would be to send it to the service...

Related

[Q] My desire making huge problems

I have a six months old desire (still under guaranty), not rooted, with froyo.
Lattely it it doing some weird things:
- randomly (once a day) the phone freezes, so i have to push home button after that happens and the phone goes to stand by, i cant wake it- the buttons lights up but the screen stays dark (i have to take out the battery to restsrt the phone)
-sometimes my phone isnt ringing when someone is calling
Can someone please help me, what should i do (should i root and try another ROM or sent it into repair?).
tank you
First try a normal factory reset. If the problem is gone you can root or keep using it unrooted. If the problem is still there just send it to repair.
I have already tried a factory reset and it is the same. Does that mean it is a hardware problem?
Would say so, if it's unrooted there is no other real reason for these problems. You can try to see if a custom rom fixes it but I wouldn't try to fix a phone still under warranty by breaking the warranty. Just send it back to HTC unless you can't miss your phone for a month.
Could it be possible that my sd card is causing the problems?
yesterday i have inserted another sd card and the phone seems working fine now.
I tried running the card i previous had in the phone on my computer ani it did not work ( didnt even find it).
So im wondering if the card was fault for the desire behaving weird? I gues i will have to wait for a couple of days and see what happens.
What do you guys think?
Sounds exactly the same as mine. I had to remove battery once a day due to freezing, missed so many calls.
Tried rom upgrades, factory resets, new SD card, still the same.
Finally sent it to HTC UK service who replaced the mainboard, all good now.
Phone was returned in less than a week, really happy with their service.
Same here sent it to repair got a new main board and all is good. HTC repair is better than most
Sent from my HTC Desire using XDA App

Evo Issues Random Restarting and Freezing Power button not turning on Screen

I've been having issues with the phone turning off randomly and restarting, seems to do it when it gets hot. Also the phone not responding to power button. Doesn't matter which rom I flash it keeps happening. Thinking about converting back to stock to see if it helps. But I'm unsure why this started happening all the sudden any one else have similar issues??
How often is it happening? Often enough that you may be able to troubleshoot it? Such as.. turn of gps, mobile data, sync, then slowly add them back in one at a time to see what could be causing the problem.
Swyped from my Raided Evo
Also, are you under clocking or over clocking your kernel?
Swyped from my Raided Evo
My wife's Evo had that exact same problem, but hers is unrooted. We brought it into Sprint and she's getting a brand new phone tonight. They tried running diagnostics on it, but came up with nothing, so that was their last resort...
This seems to only happen to me on aosp roms and not sense.
Sent from my PC36100
[Q] My boot loops don't taste good...with or without milk...what is the reason?
My real questions are:
Has anybody experienced my experience and how did they solve the issue?
and
Can someone help me diagnose the issue?
I am seeking help on this topic also.
I have battled and one once before but don't know what was the actual fix.
I tried in the past, couple weeks ago, to upgrade to the new 2.3 roms and have had a lot of trouble with the ol' "random reboots". I don't recall what rom exactly that I tried to put on there but I don't believe that the rom was the issue in this situation do to flashing other roms and encountering the exact same reboot issues.
I originally undervolted using vipermod, updated to the new radios from the present "All Radios" post that was grouped together and then flashed a kernal over the rom that I was trying to use.
I got it booted up no problem, went through the setup and then when it was trying to get the reception and/or 3g established it rebooted...the white HTC boot screen appeared and rebooted over and over again.
I tried reflashing the rom, flashing a different rom and so on.
I sort of ruled out the radios after downgrading them and not getting any different results and started to think it was an overheating issue because when I would leave it off for a while it would work longer before the boot party began.
I read something on another thread that when you remove the battery for so long and boot it back up, it clears the internal memory or something similar to that. I searched the market for a boot logger program and found bootlog, I believe that was the name, and checked the log after pulling the battery and letting it boot up all the way. After reviewing the log I noticed that it had stuff like lowmem, deathpening, killing and what not. I then came to the conclusion that it was more than likely the memory, not a clue if it is internal or talking about the temporary stuff that it may store on the sdcard.
I then decided to check out the partitioning of the sdcard. I decided to raise the swap to something like 1 gig and the ext to 2 gig.
I loaded up CM7, nothing extra, and all was good besides maybe one or two reboots that ended up booting all the way up instead of doing the loop at the white HTC screen.
But now, I followed the instructions that was left on http://forum.xda-developers.com/showthread.php?t=1071547&page=1161 (no blame to the post or rom, just a reference) so I can try out a new sense rom...and...if you don't know by now...mayhem/boot loops. I cannot upload any of the logs because I followed the partition instructions.
I have upgraded and downgraded the PRI and the radios with no luck, I am now going to try the partition swap size again and report back.
I am writing this prior so I can get some helpful suggestions coming my way in the mean time, in case me and the Captain can't make this happen, or be able to post my method to fix my scenario so others may benefit.
Thanks in advance.
EDIT: I have S-OFF, HBOOT 0.97, radio 2.15.00.11.19
I still have been having tons of issues and I've gone back to roms I ran 6 months ago n still having the same problem. It just randomly shuts off and turns back on sometimes like 5 or 6 times in a row. This is getting very frustrating I'm gonna have to put it back to stock and take it in. I want to smash my evo with a hammer and then blow torch the sh*t out of it.
I'm having the same problem, only with the Inspire 4G though. I notice mine only happens when the screen turns off.. I'm thinking mine might be an underclocking issue or something because if I have an unread message or if the led is on or flashing at all, it works fine.. Wait, no, it just did it again fml
This is why I dont want to upgrade my radios, you say you ruled out those, but your phone is still jackin up on old roms.
It jus seems I never see an issue that cant be solved by reflashing the rom or a redownload the rom and flash, unless......you mess with the radios, then u get issues like this..im no expert, but this is what I see.
....Radios scare me!
If it was me I would proly unroot it and bring it in, or
Copy SD card to your PC.
Format SD.
Run an RUU that matches your original radios.
Copy SD card data back.
Re-root.
Should be brand new then....
EDIT: Scratch that I wouldnt unroot and bring it in. Easier to runn the RUU like I said
Sent from my PC36100 using XDA App
Never flashed a radio unless a rom came packaged with one... Couldn't tell you which one because I've flashed a bunch already seeing if that was the problem or not. I'm partitioning my SD card right now to see if that helps.. Oh, and I bought my phone off eBay cause AT&T sucks at life and it's not a year wait anymore to upgrade. God how I miss Cingular.
Think i figured it out on my end... I don't think my phone likes to be underclocked so I bumped up the mhz a little for screen off and I haven't had a problem yet
Sent from my HTC Desire HD using XDA Premium App
Again I spoke too soon

[Q] Desire HD No Service Issue

I have an unlocked DHD that's about 10 months old, since the beginning of the month, it's intermittently been saying "no service". Normally a switch in and out of Airplane Mode sorts the problem out.
I know it's not a sim card issue as I'm now on my third sim card, and the problem still persists. Occasionally my phone fails to recognize the sim card altogether, and I get a "please insert sim" message when I boot up the phone. It doesn't matter what network the phone is on, the problem is still there.
Any ideas?
Thanks
is it stock firmware or have you rooted and flashed any ROMs on it? If not, simplest thing to do is get call HTC UK, it's still under warranty so they will pick it up and fix it. A mate of mine had intermittent issue with power button on his Desire and got is sorted with HTC. They picked up and returned phone in week, completely fixed.
It originally happened to me on stock firmware, which prompted me to root and flash ARHD 6.1.0. I have also flashed a new radio, but the problem is still there, meaning that it has to be hardware related.
If I have to I can flash back to stock so that HTC can repair the device. Although I have heard horror stories of devices being returned with just a reflash from HTC, so I'm a little reluctant to send it off to them.
Thanks for your help. I guess I'll have to send it off to HTC if I can't find a fix for it :/
FIXED!
Ok, I sent my phone off to HTC on wednesday last week, and it's just arrived back. Pretty quick service really! The problem seems to be fixed, for the time being, as it was an intermittent fault.
Anyway, I was wondering if anyone here would be able to tell me what the part they replaced was?
On the enclosed piece of paper it says:
Parts replaced:
GPS Cover (Brown)
Sponge, sponge_under MB cover, SRS 70p, ACE
I'm guessing that MB stands for motherboard, any other ideas as to what this "sponge" might be?
Thanks in advance
Get appkiller or something free memory recover or so run it and wait 1second turn of screen wait 1 second turn it on aund u can put ur pin code and u have service!

HTC DHD freezes up!

Hi all!
Since a couple of days my HTC DHD has been freezing up. Most of times it happens when i take it out of sleep mode. The bottom buttons (home, menu, back and search) do light up, but the phone doesn't respond at all. Sometimes this also happens when using the phone. The screen moves slowely, like a frame every couple of seconds before it freezes up completely. Only way to get it back on is taking out the battery and put it back in. I have installed Cyanogenmod 7.2 about a week and a half ago so i thought the problem might lie there but i switched back to Cyanogenmod 7.0 (which i have been using for the past 6 months or so without any problem at all) and the device still freezes up. This happens twice of more every day! I have wiped everything and updated all my apps and the problem still occurs. I'm really clueless on how to solve this problem.
I can provide a logcat but i have never used that before so i'm not sure on how to do this. Even then, how can i make a logcat when the device freezes up and i need to take out the battery?
Any help would be much much appreciated!!
Thanks!
Did you do a full wipe; all caches, Dalvik e.t.c
Sent from my Desire HD using Swype beta for Android!
The best way to get a logcat is using adb and perhaps a terminal emulator.
Try using the phone without the sd card to see if the problem persists.
Sent from a dream
Thanks for your replies! Sorry for the late response but had to install SDK and get it up and running.
@ GuyInTheCorner, Yes did all that except for a full wipe. Don't want to loose all my data.
@ Teichopsia, Ok did what you said and i have Logcat running now. Just tested it and it seems to be working. It's huge tho with only a couple of seconds running! Now i have to wait for the device to freeze up again and i can get to my computer while it doing it. As soon as that happens i will make a logcat and post it here.
Thanks for you help so far!
You've changed roms without full wiping? Try it without the sd card to see if there is something in the sd card causing the problem. However, you will probably need to full wipe. If after the full wipe problem persists, check without the sd card, if so, wipe the sd card.
The logcat will help figure where the problem is, but I don't know how to read one.
@guyinthecorner: I beat you this time
Sent from a dream
Teichopsia said:
You've changed roms without full wiping? Try it without the sd card to see if there is something in the sd card causing the problem. However, you will probably need to full wipe. If after the full wipe problem persists, check without the sd card, if so, wipe the sd card.
The logcat will help figure where the problem is, but I don't know how to read one.
@guyinthecorner: I beat you this time
Sent from a dream
Click to expand...
Click to collapse
Meh, chalk one up for you
I agree with Teichopsia, do a FULL WIPE without SD Card to see what happens and take it from there
Sent from my Desire HD using Swype beta for Android!
Ok, so it took a while but my DHD finally froze up again while i had acces to a computer. So i did a logcat. Results are in the Logcat.txt file. I hope anyone out there can read it and figure out what the problem is. Many thanks in advance!!
I started a thread for a similar problem ( http://forum.xda-developers.com/showthread.php?t=1734707 ) but the behaviour you describe is identical to what was going on with my DHD.
Try disabling Wifi and see if it stalls up on you - Mine runs great so long as Wifi is turned off. With it turned on I get random freezes, and the screen not turning on with the backlit buttons lit. Removal of the battery is about the only way to get it to respond again.
I tried changing ROMs, kernels, recoveries, radios and bootloaders with varying results but nothing seemed to fix it.
I ALWAYS full wipe and clear any files relating to the previous ROM off the SD card when changing ROMs.
On 2.2 ROMs Wifi would just turn itself on and off, the phone would not freeze though. Wifi was mostly un-usable as data didn't seem to transfer 80% of the time that it was turned on.
On 2.3.x ROMs Wifi started out doing the same thing as on Froyo, but after about a week it started to freeze the phone and would not return from sleep.
On 4..0.x ROMs Wifi would generally cause a complete freeze of the phone almost as soon as it was turned on.
I hope you find a solution. Mine is the 24 month warranty.
@Max-E-Moose
Thanks a lot for your quick and thorough reply.
I get random freezes, and the screen not turning on with the backlit buttons lit. Removal of the battery is about the only way to get it to respond again.
Click to expand...
Click to collapse
Sounds exactly like my problem. I see you have done way more research on this problem then me looking at the thread you started. So i guess the problem lies in the WIFI hardware then. If so, i could send it back for repairs. I also have 24 months warranty. Problem i have, my device fell into a bucket of water when i had it just 3 weeks (about 16 months ago) It never gave me any problems tho! Worked just fine until now. All my warranty labels turned red. I could pull them out and replace them of course. Or tell HTC that it got wet during rain and it was in my pocket. But that wouldn't be honest now would it. A friend of mine has a DHD as well but he tells me he never has this problem which makes me guess the problem only occurs with some builds of the device.
I have been using my WIFI a lot lately for tethering on my laptop. So i will try your solution of turning WIFI off first and just see what happens. Also i will go back to stock rom when ICS becomes available. See what happens ten.
For now thanks a lot Max-E-Moose for your help. I will update this thread if something occurs or i find a solution. :good:
Did u check for apps installed on sd. Try moving them on phone memory if u have space. That can help
Sent from my Inspire 4G using xda app-developers app
grigoriisi said:
Did u check for apps installed on sd. Try moving them on phone memory if u have space. That can help
Sent from my Inspire 4G using xda app-developers app
Click to expand...
Click to collapse
Nope didn't try that. I just ordered a new Samsung 32gb class 10 SD card. Should arrive tomorrow. Will try that first. Maybe it helps.
Thanks anyway.
Any luck ONeils? Updatey?
Due to where I am situated, I have not had the opportunity to bring my phone in yet so am still using mobile data almost all of the time.
I didn't mention before, because I forgot about it, but have you tried using WiFix Manager from the market? I read in another thread that this solved a similar problem for some people.
I think the process is: install WiFix, install the fix from the app, then restart the phone. It should be that simple, if it works - it does nothing for my poor DHD.
Currently using JellyTime Beta 7 and I have noticed that I can turn my WiFi on, and use it for a while, but if I forget to turn it off then the phone doesn't want to wake up once the screen turns off. Wifi hasn't froze the phone entirely on this ROM... Yet.

Repair bricked phone

Hi everybody!
I have an almost 2 years old DHD which I think is completely bricked. It was working for approximately one years perfectly and then suddenly it stopped working. Whenever I tried to turn it on, it only vibrated once and did nothing more. Sometimes it turned on and these working periods were enough to restore to stock condition (It was rooted and had Eng S-OFF before.). I had brought it to service and they said they was not going to repair it as the device got water damaged. I'm pretty sure it was not! After a few weeks, it started working again. I was using it for 3 months then it bricked again and it's the situation today as well.
Previous week I looked into the development thread and saw all of these new amazing roms. So I took my DHD to see if it's working or not. The situation is the same. Everytime I power it on, the phone only vibrates once and nothing happens. I'm not able to get into hboot mode. At some very rare occassions the phone turns on and works flawlessly till reboot. When I connect it with USB, the computer doesn't recognize it. Battery is charged, I even tried another battery.
Does anybody know what happens with the phone? I'm open to any possible solutions to try. Please don't suggest to bring it to service or repair it, because I have another phone, just want to try to recover it and ask your ideas about the problem.
Thanks in advance!
Greetings,
Adam
So you say you cant enter in fastboot or recovery?
Since it's intermittent, my guess is it is a hardware problem. Some kind of bad contact/loose connection. Make sure everything looks good on your battery door and the battery contacts inside the phone.
paescheh said:
So you say you cant enter in fastboot or recovery?
Click to expand...
Click to collapse
I cannot enter into hboot mode. Didn't try recovery, but assume it's the same.
waterbox said:
Since it's intermittent, my guess is it is a hardware problem. Some kind of bad contact/loose connection. Make sure everything looks good on your battery door and the battery contacts inside the phone.
Click to expand...
Click to collapse
I also think it's a hardware problem. Will take a more careful look at the battery.
Sent from my CM10-powered GT-I9103
need help
im having trouble finding post option on page.i recently rooted my phone.all was well until i used font app sms pro and emoji plug in.i also forgot o disable auo update.worked for 10 minutes then apps wouldnt load.whil attempting to uninstall via recovery...since no other options worked...i wiped my system....now recovery says E:no os...please help...im using vm htc 1 v cdma...
goofed again said:
im having trouble finding post option on page.i recently rooted my phone.all was well until i used font app sms pro and emoji plug in.i also forgot o disable auo update.worked for 10 minutes then apps wouldnt load.whil attempting to uninstall via recovery...since no other options worked...i wiped my system....now recovery says E:no os...please help...im using vm htc 1 v cdma...
Click to expand...
Click to collapse
Wrong sub forum buddy, post in the One V Forum.
Its possible that there isn't "water damage", but there could be moisture getting into the phone causing it to act erratic. To cancel out that possibility, submerge it in a closed container full of rice for a few days
Sent from a satellite

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