I have a six months old desire (still under guaranty), not rooted, with froyo.
Lattely it it doing some weird things:
- randomly (once a day) the phone freezes, so i have to push home button after that happens and the phone goes to stand by, i cant wake it- the buttons lights up but the screen stays dark (i have to take out the battery to restsrt the phone)
-sometimes my phone isnt ringing when someone is calling
Can someone please help me, what should i do (should i root and try another ROM or sent it into repair?).
tank you
First try a normal factory reset. If the problem is gone you can root or keep using it unrooted. If the problem is still there just send it to repair.
I have already tried a factory reset and it is the same. Does that mean it is a hardware problem?
Would say so, if it's unrooted there is no other real reason for these problems. You can try to see if a custom rom fixes it but I wouldn't try to fix a phone still under warranty by breaking the warranty. Just send it back to HTC unless you can't miss your phone for a month.
Could it be possible that my sd card is causing the problems?
yesterday i have inserted another sd card and the phone seems working fine now.
I tried running the card i previous had in the phone on my computer ani it did not work ( didnt even find it).
So im wondering if the card was fault for the desire behaving weird? I gues i will have to wait for a couple of days and see what happens.
What do you guys think?
Sounds exactly the same as mine. I had to remove battery once a day due to freezing, missed so many calls.
Tried rom upgrades, factory resets, new SD card, still the same.
Finally sent it to HTC UK service who replaced the mainboard, all good now.
Phone was returned in less than a week, really happy with their service.
Same here sent it to repair got a new main board and all is good. HTC repair is better than most
Sent from my HTC Desire using XDA App
Related
My new Desire freezes and/or reboots every time it gets warm, ie. if it's charging, if i'm using wifi/3g for more than a few mins at a time. Is this something I can fix or should I be going back to the retailer for a new one? Tried hard rebooting and it does the same thing with just the default apps installed.
Try a Hard Reset to restore your handset back to factory settings. Also try taking out the battery and cleaning the connectors/contacts, then try re-inserting.
If you still have the same problem, you should get it replaced.
mine works fine with heave 3g and wifi. only gets hot wheb using google navigation. i would take it back and get a new clearly theres something wrong with it.
MasDroid said:
Try a Hard Reset to restore your handset back to factory settings. Also try taking out the battery and cleaning the connectors/contacts, then try re-inserting.
If you still have the same problem, you should get it replaced.
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Click to collapse
@MasDroid
So you think that the problem is the batterie?
I bough a used HD2 and I have the same problem.. freezing when it gets warm. And I'm not able to restart it bevore it is cold again.. I think there is a not original batterie in it..
I use a Gingerbread 2.3.4 ROM with Radio 2.15....
I think its hardware fault.. it happen with me too.. when charging and using wifi.. it become too hot... i hope there is some solution
If you haven't any warranty, open it, apply thermal paste, clean connectors etc... worked for a few amcient phones I had.
Sent from my HTC Desire using XDA App
Happened to mine and got progressively worse over the year, ended up wiping my phone and restoring a stock rom and returned it to Vodafone. Took a few goes returning it, their standard process is to flash the rom and send it back to you, but eventually, they replaced it for me
My friend is running CM 7 on his Tmobile G2.
He was describing that yesterday was acting weird with market downloads.
Here is what he he emailed me on what happened.
the phone was acting normal throughout my day until the evening towards the night, i noticed it failed to finish downloading the update for google earth along with google maps. the phone was fine, and then i pulled it out of my pocket a few times and saw multiple times that it was randomly turned off. i would turn it back on and it would still give me the same issue. when i got home and plugged it in to charge, it would boot and then get to the main home screen telling me that google maps is downloading to update. however the update would be frozen, and a few seconds later the phone would freeze altogether, forcing me to turn it off by pulling out the battery. this happened about 4 times, and now has reached the point that it has become a brick and refuses to turn on or show the charging light
any suggestions on what might be wrong with the phone? Thanks in advance. Im running Cm7 on my phone and never experienced this issue.
same happend to me 3days ago, phone running then freezed... bootloop after batterypull... recovery worked for 2 times but had problems with flashing new rom/backing up -> errors with cache partition...
after 4hours of letting it stay off -> it wont turn on again und wont charge (no LED)
tried it with another dz battery+charger... no change... i wrote htc and they answered within 1hr that i have to send it in without battery...
i guess its a known problem (or why wouldnt they want to have me sending in charger+battery .. if its a power-on problem..)
there are semibrick threads here and in other forums.. but they all don't suffer from the power on problem... so i guess i did the right thing sending it in
edit: never had heat issues, never had random reboots, no overclock, no indication of an update from any app did any harm to my phone, running cm7 for 3 weeks without any problems, no hboot flash, no radio flash ... nothing that would indicate a risk of brick (according to guides & forum threads)... first htc that ever failed for me ;(
Thanks for the reply. I will forward it to my friend. I think he is going to try to exchange it at the store and if it all fails we are going to try HTC.
have any of you tried to boot into recovery? did you have eng-hboot on your devices? go to #g2root
its complete dead as in dead... no LED light, no turn on, no hboot mode (or what its called when you press vol+power key).... i dont have a g2 but a unbranded european dz.. hboot and radio was never touched by me
Similar thing happened to me. My phone kept frozing on me running cm7..was fine for a week though.
So I booted into recovery..wiped cache,factory reset flashed another rom got bunch of erros recovery thing rebooted stuck i n htc logo for like 20min yanked out battery rebooted and it never rebooted back. No hboot,no nothing.
My light indicator still worked though but no hboot or anything.. got a new one now have to send the old one back to tmobile but I'm scared that they're gonna charge me for removing void stickers.
Even though I checked twice that removing void sticker won't avoid warranty according to tmobile customer chat sevice..
So I'm thinking about swiping out the sticker that contains serial number and such on back of our phone with the old one and tell them the new one came without a void sticker lolol
Sorry I got way off topic rofl..
Sent from my HTC Vision using Tapatalk
We went to the store today and exchanged it for another g2. The guy didnt ask any questions and exchanged it happily for a new one.
This very same thing happened to me today. Updated to CM 7.0.3 from 7.0.1 and the phone was freezing when installing items from the market. Pulled the battery and the phone was stuck on the boot animation. Pulled the battery again, and now it will not start at all. No charging light, no nothing. Had more than 50% charge, and now it seems entirely unresponsive. I can't use the power w/ volume button technique either, because the phone does not respond.
Seems like somehow I have bricked the phone, or the phone just coincidentally died just after updating to CM 7.0.3? (seems unlikely)
just a short update on my case:
i got the mobile back from HTC repairs.
they exchanged my "mainboard" (changed IMEI) under warranty.
i don't know what emmc chip i had before cause it died so fast, but my usb deviceIDs changed completely and are now simmilar to the ones in the cm wiki.
my current emmc is now:
$ cat /sys/devices/platform/msm_sdcc.2/mmc_host/mmc0/mmc0:0001/name
SEM04G
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Click to collapse
might help ppl.
hi,i just got my new phone 2 days ago,and everything was working fine till last night when the sound went off while searching through my ringtones ,i have looked through all the settings and they are showing as all on,the sound is up full,it is vibrating,but it's not set to just vibrate,i have done a search,and there are a no of people with the same problem as me,and they were told to take out the battery,i have done this and still no joy,can anyone help me with this?thank you karen
update-
when i plug the headphones in i can hear sounds,ringtones etc through them.
Still have warranty? Take it to where you brought it from, see what they say...
Factory Reset? You'll loose all your data though.
Sent from my Desire HD using XDA App
thanks,was thinking of that but was waiting to see if anyone else had this problem and solved it,
did a reset and still no sound,going to contact 3 now,thank you
Take it to warranty
they are replacing the phone,there is an hardware fault on the phone
Just wanted to describe this problem and see if anyone has any experience with it, or maybe even a fix.
My wife's G2 freezes completely from time to time. No reaction to touchscreen, buttons or even power button. It also loses all connections, wifi and 3G/GSM/GPRS. Calls to the frozen phone go straight to voice mail, as if it were turned off. The only way we've found to fix it is to remove the battery and restart.
This behaviour has been showing sporadically, roughly once a week, and as far as she can tell, happened the first time after the OTA update to Gingerbread.
This is a standard, unbranded, unlocked HTC G2 running on the Swisscom network in Switzerland.
Any hints or suggestions are more than welcome.
I got exactly the same issue on my HD2..
I've tried flashing new raido, new kernel, new rom, other rom,
using another SD card, re-partition my sd card etc.
Nothing helped...
the service told me then that there's something broken on the board..
Hope u/ur wife dont have the same issue...
hlx187 said:
I got exactly the same issue on my HD2..
I've tried flashing new raido, new kernel, new rom, other rom,
using another SD card, re-partition my sd card etc.
Nothing helped...
the service told me then that there's something broken on the board..
Hope u/ur wife dont have the same issue...
Click to expand...
Click to collapse
Hmm, it's still under warranty, maybe we'll take it back and have it checked.
is it still rooted / s-off?
if not the best solution would be to send it to the service...
I have an unlocked DHD that's about 10 months old, since the beginning of the month, it's intermittently been saying "no service". Normally a switch in and out of Airplane Mode sorts the problem out.
I know it's not a sim card issue as I'm now on my third sim card, and the problem still persists. Occasionally my phone fails to recognize the sim card altogether, and I get a "please insert sim" message when I boot up the phone. It doesn't matter what network the phone is on, the problem is still there.
Any ideas?
Thanks
is it stock firmware or have you rooted and flashed any ROMs on it? If not, simplest thing to do is get call HTC UK, it's still under warranty so they will pick it up and fix it. A mate of mine had intermittent issue with power button on his Desire and got is sorted with HTC. They picked up and returned phone in week, completely fixed.
It originally happened to me on stock firmware, which prompted me to root and flash ARHD 6.1.0. I have also flashed a new radio, but the problem is still there, meaning that it has to be hardware related.
If I have to I can flash back to stock so that HTC can repair the device. Although I have heard horror stories of devices being returned with just a reflash from HTC, so I'm a little reluctant to send it off to them.
Thanks for your help. I guess I'll have to send it off to HTC if I can't find a fix for it :/
FIXED!
Ok, I sent my phone off to HTC on wednesday last week, and it's just arrived back. Pretty quick service really! The problem seems to be fixed, for the time being, as it was an intermittent fault.
Anyway, I was wondering if anyone here would be able to tell me what the part they replaced was?
On the enclosed piece of paper it says:
Parts replaced:
GPS Cover (Brown)
Sponge, sponge_under MB cover, SRS 70p, ACE
I'm guessing that MB stands for motherboard, any other ideas as to what this "sponge" might be?
Thanks in advance
Get appkiller or something free memory recover or so run it and wait 1second turn of screen wait 1 second turn it on aund u can put ur pin code and u have service!