[Q] No Sound with my new phone - Desire HD Q&A, Help & Troubleshooting

hi,i just got my new phone 2 days ago,and everything was working fine till last night when the sound went off while searching through my ringtones ,i have looked through all the settings and they are showing as all on,the sound is up full,it is vibrating,but it's not set to just vibrate,i have done a search,and there are a no of people with the same problem as me,and they were told to take out the battery,i have done this and still no joy,can anyone help me with this?thank you karen
update-
when i plug the headphones in i can hear sounds,ringtones etc through them.

Still have warranty? Take it to where you brought it from, see what they say...

Factory Reset? You'll loose all your data though.
Sent from my Desire HD using XDA App

thanks,was thinking of that but was waiting to see if anyone else had this problem and solved it,

did a reset and still no sound,going to contact 3 now,thank you

Take it to warranty

they are replacing the phone,there is an hardware fault on the phone

Related

My Evo stopped Vibrating!!

Ok my Evo stopped vibrating at all on everything. Even when I first boot it, the vibrate doesn't work.
I dont have the insurance, but can I still go to like a Sprint Repair Center and swap it or can they fix it?
Or do I have to send it to HTC?
First determine if it is hardware or software. What happens when you hold down the volume down button... Do you ever feel it vibrate then?
Nope its defiantly hardware
Seems like that would be a manufacturing defect covered under warranty.
nick8197 said:
Ok my Evo stopped vibrating at all on everything. Even when I first boot it, the vibrate doesn't work.
I dont have the insurance, but can I still go to like a Sprint Repair Center and swap it or can they fix it?
Or do I have to send it to HTC?
Click to expand...
Click to collapse
Download an app called sound manager. After it's installed hit menu and vibrate settings and make sure they're turned on. (just to make sure, it doesnt hurt) Good luck.
Try dildroid.
Sent from my PC36100 using XDA App
lol tried all those trust me im not a noob i would know if its software def hardware HTC said it would take 2 weeks wtf!!
I had the same problem with my evo....it stopped vibrating at all and i actually found out it was a result of dropping the phone. i have to be extra carefull now with mine because if it falls it will stop vibrating again and i will be forced to drop it again purposely untill it vibrates again...lol
give it a good shake, mines done that once before and that was all it needed to start working again
edit: just noticed this thread is three months old...
Hey xHausx
xHausx... thanks!!! it worked like a charm, vibration is now working again on my 2 months old EVO.
Thanks again!
Having the same issue here. Could someone link me to the RUU that would correct this?
Original post:
Hi All,
I've recently realized that none of my notifications will cause my EVO to vibrate.
I rooted my phone using unrevoked about 4 months ago, and up until about a month ago everything was working fine, when the vibration notifications suddenly stopped.
I have tried checking all settings (which are set correctly), downloading the Sound Manager application, and most recently (today), flashing to the Fresh 4.1 ROM, all to no avail.
I have also attempted (unsuccessfully) flashing back to the original EVO ROM (3.2 i think), after setting S-chip back to "On", but was receiving an error message stating that the main version I was trying to flash is older than the current one.
Attempts to revert back to factory defaults also did not correct this problem.
I have been searching different sites for about 3 days now hoping to find some information on how to correct this or perhaps someone who has has a similair issue.
Any assistance would be appreciated.
Thanks in advance.

[Q] My desire making huge problems

I have a six months old desire (still under guaranty), not rooted, with froyo.
Lattely it it doing some weird things:
- randomly (once a day) the phone freezes, so i have to push home button after that happens and the phone goes to stand by, i cant wake it- the buttons lights up but the screen stays dark (i have to take out the battery to restsrt the phone)
-sometimes my phone isnt ringing when someone is calling
Can someone please help me, what should i do (should i root and try another ROM or sent it into repair?).
tank you
First try a normal factory reset. If the problem is gone you can root or keep using it unrooted. If the problem is still there just send it to repair.
I have already tried a factory reset and it is the same. Does that mean it is a hardware problem?
Would say so, if it's unrooted there is no other real reason for these problems. You can try to see if a custom rom fixes it but I wouldn't try to fix a phone still under warranty by breaking the warranty. Just send it back to HTC unless you can't miss your phone for a month.
Could it be possible that my sd card is causing the problems?
yesterday i have inserted another sd card and the phone seems working fine now.
I tried running the card i previous had in the phone on my computer ani it did not work ( didnt even find it).
So im wondering if the card was fault for the desire behaving weird? I gues i will have to wait for a couple of days and see what happens.
What do you guys think?
Sounds exactly the same as mine. I had to remove battery once a day due to freezing, missed so many calls.
Tried rom upgrades, factory resets, new SD card, still the same.
Finally sent it to HTC UK service who replaced the mainboard, all good now.
Phone was returned in less than a week, really happy with their service.
Same here sent it to repair got a new main board and all is good. HTC repair is better than most
Sent from my HTC Desire using XDA App

[Q] reboot when receiving calls

After almost a year long battle against the repair center and my HD2, I recently received a brand new HTC Desire. The phone is working fine, except for the really annoying reboot which happened already 3 times while receiving calls. On the 3 occasions the phone got stuck once I slided the bar to accept the call. The screen freezes and then it reboots (just once and not on a loop which apparently is more likely to happen with the desire). The repair center advised to perform a hard reset and if the problem persists, they want me to send it back to install a new rom.
Anybody got a similar issue or a solution that will allow me to keep my phone?
Cheers
will send it back for repairs. Probably a mainboard issue like the more common reboot issue
Thanks anyway
Happened to me on a custom ROM. Changed the kernel and the problem was gone.
Thanks for the tip man, but the phone has this problem out of the box, with factory settings. So I am guessing that this rules out a kernel problem. Or I just hope cos if every machine they sell has this issue, boy they are gonna be busy on the helpdesk
The phone came back from HTC repair with a new board and guess what... I still have the same problem. frak me right?
Anybody have any theory before I completely go bonkers?

Desire HD auto turn on speaker?

Hi, my Desire HD just automaticly turn on speaker everytime i call someone or recieved a all.
I did some searching and people say turn it off may help. I tried to turn it off (no fast boot) remove the battery, and it still turn on auto speaker
I also realized that sometimes when i turn it on, carpanel automaticly launch. So this might be some problem with carpanel. I turned off the auto option in "dock" section of the setting. Still doesnt change anything
I think the proximity sensor have problems. So i tried some test with it. It's still fine
Can someone help me with this? i even tried hard reseting my phone, it doesnt help
What rom are you using? I had the same problem once, reflashing fixed it.
Sent from my Leedroid powered pocketsized supercomputer using XDA App
I'm using stock ROM , when turn on it says the branding is SFR something. I havent rooted my phone or install any other ROM ever
Well then you could try recalibrating the g-sensor from settings -> display.
Sent from my Leedroid powered pocketsized supercomputer using XDA App
You may have flip for speaker switched on. Go to Settings>Sound and then under Incoming Calls uncheck the option for Flip for Speaker.
abhishekagrawal said:
You may have flip for speaker switched on. Go to Settings>Sound and then under Incoming Calls uncheck the option for Flip for Speaker.
Click to expand...
Click to collapse
That was what I was aiming for. The g-sensor thinks the phone is upside down when in fact it isn't, recalibrating should fix this.
mrhahn98 said:
I'm using stock ROM , when turn on it says the branding is SFR something. I havent rooted my phone or install any other ROM ever
Click to expand...
Click to collapse
ok try this my friend, take battery out, sim out and sd card out, wait a few minutes thn put everything back together and power on the phone, should solve the problem, all the best.
Sent from my Desire HD using XDA App
Hi all. thanks you so much for the support.
I've tried all the above, like turn off carmode, turn off flip for speaker...etc. take out the battery, sim card, sd card. It's still the same. After some digging, i found a topic about this on the DHD forum. They said it was an USB problem. i tried to plug it in to the USB and wiggle it a little bit and carmode/speaker auto turn on and off time to time. I was about to give up and when i'm on my way to return it. It suddenly come back to normal, no problem, tested with the USB cord. This is so weird !!!!! but i'm glad that it's gone away
mrhahn98 said:
Hi all. thanks you so much for the support.
I've tried all the above, like turn off carmode, turn off flip for speaker...etc. take out the battery, sim card, sd card. It's still the same. After some digging, i found a topic about this on the DHD forum. They said it was an USB problem. i tried to plug it in to the USB and wiggle it a little bit and carmode/speaker auto turn on and off time to time. I was about to give up and when i'm on my way to return it. It suddenly come back to normal, no problem, tested with the USB cord. This is so weird !!!!! but i'm glad that it's gone away
Click to expand...
Click to collapse
My other half had exactly the same thing on her Desire, turns out it was dirt/ fluff in the USB socket!
I have the same problem with my DHD, since I don't have the warranty for my set, is there a way around it. Like some sort of app which turns the speakers off when u make or recieve the call. That can make my life easier.
This problem started with my phone too..I tried all above such as changing rom,usb trick,sim+battery+sd remove,calibrating g-sensor ...Only thing i did not try is changing radio..If it wouldnt help me ,i dont know what to do since i dont have a warranty too..Its really annoying..
DHD speaker selfactivating
Those problems /carmode and speaker selfactivating/ started shortly after OTA 2.3 update.I honestly don't remember how I've managed the carmode issue,but initially I was able to solve the speaker selfactivating by pulling out the headphones' plug during a phone call.That did it for a once or twice,as the result lasted for a day or two.After reading the tricks suggested above I tried them with no success until pulling out the phone end of the usb during a phone call while connected to the pc in debug mode.So far I've made a few calls and it looks OK.
I don't want to scary you, but when I had the same problem I found only one solution which works- restore to factory settings... Its a pity...
Hi ,
I have the same problem on my Desire Z. I have had the phone for more then 6 months.
I was running stock: - no problem !
I was running Virtuous Sense 1.0.1 for about 3 months: - no problem !
Yesterday I got this: it auto turns on the loud speaker when I answer or dial.
Flip for speaker is turned off, G-Sensor is calibrated !
I have updated to Virtuous Sense 1.0.2 : same problem !
I have wiped off everything and flashed Virtuous Unity 1.24.0 : TWICE !
Same problem
Sorry for posting under DHD, I did not want to open a new topic on DZ forum , but I will if I must, this is driving me crazy !
I have solved this after wiping all data and flashing the rom again (3rd try !
I told it, there is only one solution- restoring factory settings...
same problem without OTA
Got the same problem since 2 weeks without having done any changes at all to my DHD (still on 1.72.405.3)
+ Car panel starts randomly when connected to USB for charging
+ Phone speaker always on regardless what I tried before
So, I really do not think this is a rom related issue but more a "aging" problem like the GPS connectivity.
Anybody any idea, why the USB plug should be respobsible for this strange behaviour?
I'm not sure this is a USB related issue. It may be the audio jack. My problems started after unplugging the headphones while listening music, to answer the phone.
same problem here ...
My phone also started having the same problem since today morning!
EDIT: So I tried to remove battery, then cleaned the micro-usb port and the headphone port and the issue seems to have disappeared atleast for now. Don't want to do a factory reset as have too much data and apps on phone.
EDIT 2: So as it turns out it was Go SMS Pro problem that was causing the issue since its update 2 days back. The developer has released a new version in Market now claiming to solve the issue.
Anyways whatever issue it is hope it does not return.

Cannot turn on wifi or bluetooth

Just got a P600 4 days ago. Worked great till this morning. Turned it on and wifi was turned off. Tried to turn it on and it keeps sliding back to off position. The same for blue tooth. Tried a regular reset and factory reset. Neither helped. Couldn't find anything in the forums about this specific issue. Don't know what else to do.
Did you install anything? Root? What have you done to the device since you got it?
Sent from my SM-P600 using XDA Premium HD app
Installed TWRP from bigbiff's thread in the original development. Everything went well. Had not decided on a rom yet so I was waiting to flash. Wifi was working a couple of days after I installed the recovery.
Sent from my SPH-L900 using Tapatalk HD
wifi and bluetooth dead out of the blue
d3cypher said:
Installed TWRP from bigbiff's thread in the original development. Everything went well. Had not decided on a rom yet so I was waiting to flash. Wifi was working a couple of days after I installed the recovery.
Sent from my SPH-L900 using Tapatalk HD
Click to expand...
Click to collapse
Hi,
Did you find what the problem was in the end?
I am experiencing the same problem since one month now (12 June). The wifi doesn't switch on neither the bluetooth. The "led" remains light green forever...
I addressed the problem to the local customer support service (Italy) and got the response that they cannot do anything because my device was bought in US, neither if I paid them.
Since then I have rooted the device,
I did factory reset
Rooted the device
Erased some files that are suppose to solve the same problem in S4
Tried flashing various mods
removed and repluged the battery
Nothing helped.
I don't believe that it is a hardware problem as it occured all of a sudden without any reason (hitting or damaging the device). Unfortunately I am totally ignorant on android. Right now I am looking for a way to undestand at least if this is a hardware problem in order to give up and go buy a Ipad (at least you can pay them for fixing their own devices).....
In any case thanks in advance for any feedback you may have
eftygio said:
Hi,
Did you find what the problem was in the end?
I am experiencing the same problem since one month now (12 June). The wifi doesn't switch on neither the bluetooth. The "led" remains light green forever...
I addressed the problem to the local customer support service (Italy) and got the response that they cannot do anything because my device was bought in US, neither if I paid them.
Since then I have rooted the device,
I did factory reset
Rooted the device
Erased some files that are suppose to solve the same problem in S4
Tried flashing various mods
removed and repluged the battery
Nothing helped.
I don't believe that it is a hardware problem as it occured all of a sudden without any reason (hitting or damaging the device). Unfortunately I am totally ignorant on android. Right now I am looking for a way to undestand at least if this is a hardware problem in order to give up and go buy a Ipad (at least you can pay them for fixing their own devices).....
In any case thanks in advance for any feedback you may have
Click to expand...
Click to collapse
I sent my P600 in about 3 weeks ago. According to the reciept that was sent back with it, they replaced the wifi / bluetooth component. It came back with all my data and accounts still set up on it so i do not think its a software issue. They didnt charge me for the repair but im in the US.
Hello guys,
Few weeks ago I started having the same issue. If I turned my wifi off for any reason whatsoever, I wasn't able to turn it on again. I searched a bunch of forums with people trying to figure out how to solve that same problem, but no real solution...well... there is the obvious one, sending the device to guarantee. Unfortunatly, in my case, that wasn't an option, so I decided to start some experiments of my own.
I was able to find a workaround, it's not a solution since the problem will appear again given the same circunstances.
Keep in mind that this worked for me, but I cannot tell for sure if it will work for you. Anyway, if you have this problem and guarantee it's not a option I would give it a try before starting to think about opening the device or even replace the rom.
The workaround is really simple:
1 - Go to the Connections menu in Settings (where you turn on/off the wifi, bluetooth, etc);
2 - Turn on Flight mode;
3 - Turn on Wifi/Bluetooth (depending on your problem, apparently they both seem to happen);
4 - Turn off Flight mode.
And it's done. As I said before, this works for me and I can't guarantee that it WILL work for you.
Cumpz

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