Develop Bugs

(TMO) TP2 Turns off when screen is closed.

Hi all,
I tried doing a search on this before posting this thread. No luck. I just got my TP2 on sunday. I let it charge and flashed HardSPL and a few roms. I noticed my phone would turn completely off when I open and close the screen. At first, I thought it was the display turning off to save power, but the phone is actually turning completely off and I need to hit the power button and boot it back up again. Is this a setting I need to change? Or could there be something wrong with my phone? I also tried going back to the stock rom to eliminate that as a cause and the same thing happens.
Any help is appreciated.

I have posted an almost similar question here with no reply.
http://forum.xda-developers.com/showthread.php?t=553378
Not sure what the problem is. In my case the solution is not to close the keyboard when OneNote Mobile is still open!

My colleague is having the same prob, from what he is experiencing, i would suggest a hardware fault, probably just a loose ribbon cable... but best send it back to HTC to avoid voiding your warranty

palatkik said:
I have posted an almost similar question here with no reply.
http://forum.xda-developers.com/showthread.php?t=553378
Not sure what the problem is. In my case the solution is not to close the keyboard when OneNote Mobile is still open!
Click to expand...
Click to collapse
I don't OneNote is my problem. Since I don't use it.
rosebud said:
My colleague is having the same prob, from what he is experiencing, i would suggest a hardware fault, probably just a loose ribbon cable... but best send it back to HTC to avoid voiding your warranty
Click to expand...
Click to collapse
I guess it's time to give TMO a call. Just need to flash everything back to stock.
Thanks for the suggestions guys. I was hoping to avoid having to send it back, but i might as well.

Albaholic said:
Hi all,
I tried doing a search on this before posting this thread. No luck. I just got my TP2 on sunday. I let it charge and flashed HardSPL and a few roms. I noticed my phone would turn completely off when I open and close the screen. At first, I thought it was the display turning off to save power, but the phone is actually turning completely off and I need to hit the power button and boot it back up again. Is this a setting I need to change? Or could there be something wrong with my phone? I also tried going back to the stock rom to eliminate that as a cause and the same thing happens.
Any help is appreciated.
Click to expand...
Click to collapse
Hi,
I had this issue to and send the phone in for repair. The said that it was a problem with the mainboard - replaced it and send it back. It now works perfect.
REMEMBER!!! If you want to send the TP2 in for repair you must reflash the SPL back to the original one, I think it is 0.79.0000 (see http://forum.xda-developers.com/showthread.php?t=550131 for how to restore to the original HardSPL)

discoverd the same issue, happened to me about a week ago for a few times, when i slide in/out the keyboard. It just habbend about 4 times, but didn't happend again since this time ... i will have a eye on it...

Same here. The screen turns off completely but the phone actually works and I can receive or place calls. Called the HTC support and they advised to try if a hard reset will fix it before sending the phone in. The tricky part here is that this issue can not be recreated easy in their service as it happens randomly with me (sometimes it works fine for days). I am still trying to find out what causes this issue on first place. I think it started right after I installed IGO 8 and changed some power settings in the ini file but it kept doing this after I removed it. I also tried to disable the light sensor (the one that turns the screen off when you place the handset to your ear during a call) because it looks exactly like this - screen turns off but the phone works. So, I will give it another week and I will try the hard reset.
What roms do you guys have this issue with? I am using the stock T-Mobile US with HardSPL.

wejergang said:
Hi,
I had this issue to and send the phone in for repair. The said that it was a problem with the mainboard - replaced it and send it back. It now works perfect.
REMEMBER!!! If you want to send the TP2 in for repair you must reflash the SPL back to the original one, I think it is 0.79.0000 (see http://forum.xda-developers.com/showthread.php?t=550131 for how to restore to the original HardSPL)
Click to expand...
Click to collapse
Did they replace the entire phone or just the mainboard?

ma6inista said:
Same here. The screen turns off completely but the phone actually works and I can receive or place calls. Called the HTC support and they advised to try if a hard reset will fix it before sending the phone in. The tricky part here is that this issue can not be recreated easy in their service as it happens randomly with me (sometimes it works fine for days). I am still trying to find out what causes this issue on first place. I think it started right after I installed IGO 8 and changed some power settings in the ini file but it kept doing this after I removed it. I also tried to disable the light sensor (the one that turns the screen off when you place the handset to your ear during a call) because it looks exactly like this - screen turns off but the phone works. So, I will give it another week and I will try the hard reset.
What roms do you guys have this issue with? I am using the stock T-Mobile US with HardSPL.
Click to expand...
Click to collapse
Did you ever resolve your issue? i ask because I am having he same problem on a Sprint Touch Pro 2

coppertop24 said:
Did you ever resolve your issue? i ask because I am having he same problem on a Sprint Touch Pro 2
Click to expand...
Click to collapse
Sorry, forgot to update this thread. I ended up getting a replacement from TMO. I am much happier now that my phone doesn't turn off whenever I close the screen. Get a replacement while you can and ask them nicely if they can overnight it to you. I did.

Actually, this was a software problem in my case - I did the hard reset 2 weeks ago and since then I have not experienced the issue. I am going to start installing my previous programs one by one to find out what caused the problem.

Same
I have the same problem,
The hard reset solve the problem?
please heeeeelp

HTC Desire - keeps restarting

When i use my Desire to access the internet using my mobile network the phone restarts at random points doesnt happen when i connect via wifi tho.
Another strange accurance was i was using my wifi when my phone was charging and it randomly shut off and vibrated numerous times and when i started it back up it got to the htc quietly brilliant screen and then back to the htc screen in a loop until i unplugged the charger and started it up, which then got me to the menu screen
Anyone else experienced any of these????

andy1982 said:
When i use my Desire to access the internet using my mobile network the phone restarts at random points doesnt happen when i connect via wifi tho.
Another strange accurance was i was using my wifi when my phone was charging and it randomly shut off and vibrated numerous times and when i started it back up it got to the htc quietly brilliant screen and then back to the htc screen in a loop until i unplugged the charger and started it up, which then got me to the menu screen
Anyone else experienced any of these????
Click to expand...
Click to collapse
Why people love posting with no info??????.....................
Im no expert but if i had a problem and needed help, i would at the very least provide a few details about my device,
IE: has it been rooted, have you messed about in adb shell without knowing what your doing, What network your on, if you have anything like apps2sd on it, basically BASIC details that will help the people that know deal with your problem a LOT quicker and more accuratly.
IDK could just be me that would want to know these kinda things.

no its not been rooted, havent messed about with it only installed
Snesoid
Nesoid
GBCoid
Gensoid
Advanced task killer
Astro File Manager
Beebplayer
Shazam
Im on Vodafone

andy1982 said:
no its not been rooted, havent messed about with it only installed
Snesoid
Nesoid
GBCoid
Gensoid
Advanced task killer
Astro File Manager
Beebplayer
Shazam
Im on Vodafone
Click to expand...
Click to collapse
Ok its a start ......
What country are you in, are all the other internet related apps working fine with 3G, Try not to be so vague, Remember if ya want help we need details.
i'm not haveing a go, just trying to help you to help yourself faster

uk
was using google maps earlier and it restarted,weather updates with no problem had fotmob 4.0 and that worked fine with 3g.

andy1982 said:
uk
was using google maps earlier and it restarted,weather updates with no problem had fotmob 4.0 and that worked fine with 3g.
Click to expand...
Click to collapse
was this problem happening when you first got the phone?
go to settings -> wireless and networks -> mobile networks -> access point names
click on menu and press 'reset default'
if not then you must have installed/changed something in the system which is causing this. a factory reset would fix this if this is the case.
THIS IS KEEPING IN MIND IT WORKED WHEN YOU FIRST GOT IT
if it never worked then return it and get a new one.

worked fine when i first got it had it a month this just started a week or so ago

andy1982 said:
worked fine when i first got it had it a month this just started a week or so ago
Click to expand...
Click to collapse
in that case do what i said

worked fine when i first got it had it a month this just started a week or so ago
Click to expand...
Click to collapse
in that case do what i said
Click to expand...
Click to collapse
lol @ rolleyes
Sent from space using the HTC Desire whilst the XDA mobile application powered by Tapatalk was trianglulating my exact gps position on Google maps

I had the same problem with mine on Orange, at the time it was stock, after 2 weeks it would randomly reboot when i disconnected from my BT car kit or when i hung up the phone, i sent it back and got a new one. I put the generic ROM onto the new one and it was fine for a week then it rebooted after a phone call and then during a phone call when i rang them back. Im now running a rooted ROM and so far its all ok,
Only installed programs I have in common is beebplayer, I will say one bit of advice though unistall task killer u dont need it, there is a post somewhere explaining why but u dont need it and the phone doesn't like it.

Mine just rebooted after a call for the first time.
I got a orange handset, should I return it?
Its been working fine since I got it 2 weeks ago.

mine too
i have the same problem with my desire...
and the strange thing is...AFTER 2 WEEK like all of you !!
every time i close a call my phone reboots itself...
i have not rooted the phone and i have no apps installed because 'ive just made a hard reset.
i'm waiting for briging the phone to the repairing center because i'm not so convinced that is a hardware issue.
now that you all have the same problem i begin to think that maybe after some use the phone corrupt some memory position that also an hard reset doesn't clean completely.
the strange thing is that in my case only the call close cause the problem, all the other function of the phone run smooth....
keep me informed of some news..

francesco131177 said:
i have the same problem with my desire...
every time i close a call my phone reboots itself...
i have not rooted the phone and i have no apps installed because 'ive just made a hard reset.
i'm waiting for briging the phone to the repairing center because i'm not so convinced that is a hardware issue.
now that you all have the same problem i begin to think that maybe after some use the phone corrupt some memory position that also an hard reset doesn't clean completely.
the strange thing is that in my case only the call close cause the problem, all the other function of the phone run smooth....
keep me informed of some news..
Click to expand...
Click to collapse
have you tried some solutions posted here such as the apn reset to default?
a hard reset will not fix this, this apn data is backed up by the system and then restored after a hard reset thus copying and pasting the faulty apn
again it's just a theory but worth a try.

now..
just trying now...

doesn't work
..unfortunatly the trick doesn't work...
first i've done a reset to default of the APN. reboot. same problem
then i've deleted all the apn entries...just to try...nothing changes...
but i'don't think the problem is apn related because it's not an internet problem, it's a calling problem...
the phone reboots itself only on call close...i can do a call, talk with the other person even for an hour, but when i close the call the phone reboots....
i wait for some news, then i'll bring the phone to repir center....sigh !!
thank you for your precious help....

sorry to hear that
open the phone dialer
enter: *#*#4636#*#*
tap on phone information
scroll down
change your preferred network type to: GSM auto (PRL)
try a phone call now

same...
just tried...
set the preferred network type to: GSM auto (PRL)
same thing...
when i touch the red button to end the call in progress, the call closes, i see for 1 second the screen and BUM the phone restarts...
maybe a defective chip ????

francesco131177 said:
just tried...
set the preferred network type to: GSM auto (PRL)
same thing...
when i touch the red button to end the call in progress, the call closes, i see for 1 second the screen and BUM the phone restarts...
maybe a defective chip ????
Click to expand...
Click to collapse
sounds to me a fault with the phone
if it can't even be fixed with a hard reset then it's not your problem, especially if it hasn't even been rooted.
send it off for repair they'll fix it or give you a new one. easy as that.

thank you
...tomorrow i'll bring it to the assistance center...
only hope they ''l be fast repairing it.....
thank's for all

this dont sound too good.
Someone else had this issue and Orange sent him a new handset and it did the same.
Could it be a faulty batch of handsets?
edit:
I just called orange CS to see if it resets. I called the no and waited for the menu options and then ended the call and it did NOT reset.
Maybe it happens sometimes. I will see when I get a call next to see if it happens again.

Repair bricked phone

Hi everybody!
I have an almost 2 years old DHD which I think is completely bricked. It was working for approximately one years perfectly and then suddenly it stopped working. Whenever I tried to turn it on, it only vibrated once and did nothing more. Sometimes it turned on and these working periods were enough to restore to stock condition (It was rooted and had Eng S-OFF before.). I had brought it to service and they said they was not going to repair it as the device got water damaged. I'm pretty sure it was not! After a few weeks, it started working again. I was using it for 3 months then it bricked again and it's the situation today as well.
Previous week I looked into the development thread and saw all of these new amazing roms. So I took my DHD to see if it's working or not. The situation is the same. Everytime I power it on, the phone only vibrates once and nothing happens. I'm not able to get into hboot mode. At some very rare occassions the phone turns on and works flawlessly till reboot. When I connect it with USB, the computer doesn't recognize it. Battery is charged, I even tried another battery.
Does anybody know what happens with the phone? I'm open to any possible solutions to try. Please don't suggest to bring it to service or repair it, because I have another phone, just want to try to recover it and ask your ideas about the problem.
Thanks in advance!
Greetings,
Adam

So you say you cant enter in fastboot or recovery?

Since it's intermittent, my guess is it is a hardware problem. Some kind of bad contact/loose connection. Make sure everything looks good on your battery door and the battery contacts inside the phone.

paescheh said:
So you say you cant enter in fastboot or recovery?
Click to expand...
Click to collapse
I cannot enter into hboot mode. Didn't try recovery, but assume it's the same.
waterbox said:
Since it's intermittent, my guess is it is a hardware problem. Some kind of bad contact/loose connection. Make sure everything looks good on your battery door and the battery contacts inside the phone.
Click to expand...
Click to collapse
I also think it's a hardware problem. Will take a more careful look at the battery.
Sent from my CM10-powered GT-I9103

need help
im having trouble finding post option on page.i recently rooted my phone.all was well until i used font app sms pro and emoji plug in.i also forgot o disable auo update.worked for 10 minutes then apps wouldnt load.whil attempting to uninstall via recovery...since no other options worked...i wiped my system....now recovery says E:no os...please help...im using vm htc 1 v cdma...

goofed again said:
im having trouble finding post option on page.i recently rooted my phone.all was well until i used font app sms pro and emoji plug in.i also forgot o disable auo update.worked for 10 minutes then apps wouldnt load.whil attempting to uninstall via recovery...since no other options worked...i wiped my system....now recovery says E:no os...please help...im using vm htc 1 v cdma...
Click to expand...
Click to collapse
Wrong sub forum buddy, post in the One V Forum.

Its possible that there isn't "water damage", but there could be moisture getting into the phone causing it to act erratic. To cancel out that possibility, submerge it in a closed container full of rice for a few days
Sent from a satellite

Please help!! Phone reboots randomly even on complete stock unrooted.

Okay, I've had my S3 since July of 2012. It has worked perfectly up until about 3 weeks ago. It has just started rebooting randomly and it says it's not sending texts, but the people I'm texting say they receive the message that supposedly fails to send like 5 or 6 times. I've spent the last 2 weeks trying to find a solution online and couldn't find anything. I have flashed probably 15 different roms, including stock rooted. Now I am on complete stock unrooted with stock recovery and I'm having the same issues. I used odin to return to stock. I only have 4 apps installed aside from the bloatware that comes with the phone. I'm sure the texting issue is with T-mobile's service, but the rebooting can't be. It's random, but I can always tell when it's about to do it because the screen will come back on right after I lock it and a few seconds later it will reboot. I have also taken the phone apart to see if the power button is jammed and it wasn't. I removed the actual power button and put it back in just to be sure. The phone still reboots randomly. Is anyone else having this issue and if so have you found a way to stop it? Any suggestions will be appreciated. Thank you for looking.

I guess nobody has had these issues.

Sounds like a defective phone.
Sent from my SGH-T999 using Tapatalk 2

It would of been easier if you had warranty on to just return it instead of going through all that hassle.
Sent from my SGH-T999 using xda app-developers app

I have the same issue, pretty sure its the power button sticking. I'm using the home button to wake it up and a widget on the lock screen to lock it for now until I send it in.
Sent from my Nexus 7 using Tapatalk 2

It stopped. I don't know what it was, but I ran stock for a few days and it just quit. Didn't do anything, but flash it back to stock, It did it for a couple of more days after I flashed it back to stock and then it just randomly quit. It's been almost a full week now and no random reboots. If it starts happening again then I will probably just get a replacement. I do have the insurance through T-mobile, but I don't want to pay the deductible.

Could some dust etc. making power button stuck causing reboots? It could also be unstable rom. If you are oc/uv 'ing the phone that could also do that
Sent from S♣ with XDA App

I had a similar problem with my Amaze, turns out one of the connector pins to the battery was miss aligned and would on occasion cross the line and short. Luckily nothing catastrophic but the phone would just reboot, sometimes continuously. After I straightened it out, problem solved.

Evo4eva said:
Okay, I've had my S3 since July of 2012. It has worked perfectly up until about 3 weeks ago. It has just started rebooting randomly and it says it's not sending texts, but the people I'm texting say they receive the message that supposedly fails to send like 5 or 6 times. I've spent the last 2 weeks trying to find a solution online and couldn't find anything. I have flashed probably 15 different roms, including stock rooted. Now I am on complete stock unrooted with stock recovery and I'm having the same issues. I used odin to return to stock. I only have 4 apps installed aside from the bloatware that comes with the phone. I'm sure the texting issue is with T-mobile's service, but the rebooting can't be. It's random, but I can always tell when it's about to do it because the screen will come back on right after I lock it and a few seconds later it will reboot. I have also taken the phone apart to see if the power button is jammed and it wasn't. I removed the actual power button and put it back in just to be sure. The phone still reboots randomly. Is anyone else having this issue and if so have you found a way to stop it? Any suggestions will be appreciated. Thank you for looking.
Click to expand...
Click to collapse
I'm actually having this exact same issue, as well as crashes which seem to happen when copy/pasting text. Reboots, spamming people supposedly failed messages, the works....
And I'm with Sprint.
This is the SECOND S3 that has done this to me. I returned my first one after being fed up with it, guessing it must have been a hardware problem since I couldn't find anyone else that had this issue.. but this one has done it too, so I just figured I had to accept it....

phsh I wouldn't accept a piece of hardware that acts like that... bug 'em til they fix it or get you something else like the s4
Sent from my EVO using Tapatalk 4 Beta

Interesting to read this. I got my S3 in October, and it just started doing this. Twice it has simply rebooted, both times have been after I uninstalled an app. My phone is completely stock, unrooted. Never been rooted. I took it out of the box and updated it to JB and haven't done anything else. I'm not getting any messaging issues, just the reboots. I'm using Nova Prime, and uninstalling by dragging the icon to the trash can.

I'm not sure what caused mine to stop, but it did. It hasn't done it again since it stopped either. I flashed back to complete stock, unrooted and used triangle away. It was still doing it for maybe a week or two after that, but then it just stopped. It has been working fine ever since. That includes trying 4 or 5 different roms after it stopped just to see if it would do it again. Been running wicked on the same phone for months now without any of the issues I previously had. If your phone is doing this then I suggest either waiting to see if it stops on it's own like mine or get it replaced.

Cannot turn on wifi or bluetooth

Just got a P600 4 days ago. Worked great till this morning. Turned it on and wifi was turned off. Tried to turn it on and it keeps sliding back to off position. The same for blue tooth. Tried a regular reset and factory reset. Neither helped. Couldn't find anything in the forums about this specific issue. Don't know what else to do.

Did you install anything? Root? What have you done to the device since you got it?
Sent from my SM-P600 using XDA Premium HD app

Installed TWRP from bigbiff's thread in the original development. Everything went well. Had not decided on a rom yet so I was waiting to flash. Wifi was working a couple of days after I installed the recovery.
Sent from my SPH-L900 using Tapatalk HD

wifi and bluetooth dead out of the blue
d3cypher said:
Installed TWRP from bigbiff's thread in the original development. Everything went well. Had not decided on a rom yet so I was waiting to flash. Wifi was working a couple of days after I installed the recovery.
Sent from my SPH-L900 using Tapatalk HD
Click to expand...
Click to collapse
Hi,
Did you find what the problem was in the end?
I am experiencing the same problem since one month now (12 June). The wifi doesn't switch on neither the bluetooth. The "led" remains light green forever...
I addressed the problem to the local customer support service (Italy) and got the response that they cannot do anything because my device was bought in US, neither if I paid them.
Since then I have rooted the device,
I did factory reset
Rooted the device
Erased some files that are suppose to solve the same problem in S4
Tried flashing various mods
removed and repluged the battery
Nothing helped.
I don't believe that it is a hardware problem as it occured all of a sudden without any reason (hitting or damaging the device). Unfortunately I am totally ignorant on android. Right now I am looking for a way to undestand at least if this is a hardware problem in order to give up and go buy a Ipad (at least you can pay them for fixing their own devices).....
In any case thanks in advance for any feedback you may have

eftygio said:
Hi,
Did you find what the problem was in the end?
I am experiencing the same problem since one month now (12 June). The wifi doesn't switch on neither the bluetooth. The "led" remains light green forever...
I addressed the problem to the local customer support service (Italy) and got the response that they cannot do anything because my device was bought in US, neither if I paid them.
Since then I have rooted the device,
I did factory reset
Rooted the device
Erased some files that are suppose to solve the same problem in S4
Tried flashing various mods
removed and repluged the battery
Nothing helped.
I don't believe that it is a hardware problem as it occured all of a sudden without any reason (hitting or damaging the device). Unfortunately I am totally ignorant on android. Right now I am looking for a way to undestand at least if this is a hardware problem in order to give up and go buy a Ipad (at least you can pay them for fixing their own devices).....
In any case thanks in advance for any feedback you may have
Click to expand...
Click to collapse
I sent my P600 in about 3 weeks ago. According to the reciept that was sent back with it, they replaced the wifi / bluetooth component. It came back with all my data and accounts still set up on it so i do not think its a software issue. They didnt charge me for the repair but im in the US.

Hello guys,
Few weeks ago I started having the same issue. If I turned my wifi off for any reason whatsoever, I wasn't able to turn it on again. I searched a bunch of forums with people trying to figure out how to solve that same problem, but no real solution...well... there is the obvious one, sending the device to guarantee. Unfortunatly, in my case, that wasn't an option, so I decided to start some experiments of my own.
I was able to find a workaround, it's not a solution since the problem will appear again given the same circunstances.
Keep in mind that this worked for me, but I cannot tell for sure if it will work for you. Anyway, if you have this problem and guarantee it's not a option I would give it a try before starting to think about opening the device or even replace the rom.
The workaround is really simple:
1 - Go to the Connections menu in Settings (where you turn on/off the wifi, bluetooth, etc);
2 - Turn on Flight mode;
3 - Turn on Wifi/Bluetooth (depending on your problem, apparently they both seem to happen);
4 - Turn off Flight mode.
And it's done. As I said before, this works for me and I can't guarantee that it WILL work for you.
Cumpz