Evo Issues Random Restarting and Freezing Power button not turning on Screen - EVO 4G Q&A, Help & Troubleshooting

I've been having issues with the phone turning off randomly and restarting, seems to do it when it gets hot. Also the phone not responding to power button. Doesn't matter which rom I flash it keeps happening. Thinking about converting back to stock to see if it helps. But I'm unsure why this started happening all the sudden any one else have similar issues??

How often is it happening? Often enough that you may be able to troubleshoot it? Such as.. turn of gps, mobile data, sync, then slowly add them back in one at a time to see what could be causing the problem.
Swyped from my Raided Evo

Also, are you under clocking or over clocking your kernel?
Swyped from my Raided Evo

My wife's Evo had that exact same problem, but hers is unrooted. We brought it into Sprint and she's getting a brand new phone tonight. They tried running diagnostics on it, but came up with nothing, so that was their last resort...

This seems to only happen to me on aosp roms and not sense.
Sent from my PC36100

[Q] My boot loops don't taste good...with or without milk...what is the reason?
My real questions are:
Has anybody experienced my experience and how did they solve the issue?
and
Can someone help me diagnose the issue?
I am seeking help on this topic also.
I have battled and one once before but don't know what was the actual fix.
I tried in the past, couple weeks ago, to upgrade to the new 2.3 roms and have had a lot of trouble with the ol' "random reboots". I don't recall what rom exactly that I tried to put on there but I don't believe that the rom was the issue in this situation do to flashing other roms and encountering the exact same reboot issues.
I originally undervolted using vipermod, updated to the new radios from the present "All Radios" post that was grouped together and then flashed a kernal over the rom that I was trying to use.
I got it booted up no problem, went through the setup and then when it was trying to get the reception and/or 3g established it rebooted...the white HTC boot screen appeared and rebooted over and over again.
I tried reflashing the rom, flashing a different rom and so on.
I sort of ruled out the radios after downgrading them and not getting any different results and started to think it was an overheating issue because when I would leave it off for a while it would work longer before the boot party began.
I read something on another thread that when you remove the battery for so long and boot it back up, it clears the internal memory or something similar to that. I searched the market for a boot logger program and found bootlog, I believe that was the name, and checked the log after pulling the battery and letting it boot up all the way. After reviewing the log I noticed that it had stuff like lowmem, deathpening, killing and what not. I then came to the conclusion that it was more than likely the memory, not a clue if it is internal or talking about the temporary stuff that it may store on the sdcard.
I then decided to check out the partitioning of the sdcard. I decided to raise the swap to something like 1 gig and the ext to 2 gig.
I loaded up CM7, nothing extra, and all was good besides maybe one or two reboots that ended up booting all the way up instead of doing the loop at the white HTC screen.
But now, I followed the instructions that was left on http://forum.xda-developers.com/showthread.php?t=1071547&page=1161 (no blame to the post or rom, just a reference) so I can try out a new sense rom...and...if you don't know by now...mayhem/boot loops. I cannot upload any of the logs because I followed the partition instructions.
I have upgraded and downgraded the PRI and the radios with no luck, I am now going to try the partition swap size again and report back.
I am writing this prior so I can get some helpful suggestions coming my way in the mean time, in case me and the Captain can't make this happen, or be able to post my method to fix my scenario so others may benefit.
Thanks in advance.
EDIT: I have S-OFF, HBOOT 0.97, radio 2.15.00.11.19

I still have been having tons of issues and I've gone back to roms I ran 6 months ago n still having the same problem. It just randomly shuts off and turns back on sometimes like 5 or 6 times in a row. This is getting very frustrating I'm gonna have to put it back to stock and take it in. I want to smash my evo with a hammer and then blow torch the sh*t out of it.

I'm having the same problem, only with the Inspire 4G though. I notice mine only happens when the screen turns off.. I'm thinking mine might be an underclocking issue or something because if I have an unread message or if the led is on or flashing at all, it works fine.. Wait, no, it just did it again fml

This is why I dont want to upgrade my radios, you say you ruled out those, but your phone is still jackin up on old roms.
It jus seems I never see an issue that cant be solved by reflashing the rom or a redownload the rom and flash, unless......you mess with the radios, then u get issues like this..im no expert, but this is what I see.
....Radios scare me!
If it was me I would proly unroot it and bring it in, or
Copy SD card to your PC.
Format SD.
Run an RUU that matches your original radios.
Copy SD card data back.
Re-root.
Should be brand new then....
EDIT: Scratch that I wouldnt unroot and bring it in. Easier to runn the RUU like I said
Sent from my PC36100 using XDA App

Never flashed a radio unless a rom came packaged with one... Couldn't tell you which one because I've flashed a bunch already seeing if that was the problem or not. I'm partitioning my SD card right now to see if that helps.. Oh, and I bought my phone off eBay cause AT&T sucks at life and it's not a year wait anymore to upgrade. God how I miss Cingular.

Think i figured it out on my end... I don't think my phone likes to be underclocked so I bumped up the mhz a little for screen off and I haven't had a problem yet
Sent from my HTC Desire HD using XDA Premium App

Again I spoke too soon

Related

[Q] Constant Reboot + 5 vibrate, green light

Hi everyone,
I got my HTC Incredible 4 months ago and been loving it but having a problem with it constantly rebooting lately. It has been resetting itself for a while now however it didn't really start constantly rebooting until I rooted it a few weeks ago via unrevoked.
At first I thought it was the apps so I deleted a whole bunch of them. It only seemed to reset when I tried to use the web browser. So I would do a battery pull and my droid would reset, the white HTC screen would appear and then go black, vibrate 5 times and then the green light would appear on top. I would keep on doing it until the phone would actually load which is very infrequently.
I tried doing a factory reset however, again when I got to the set up for my gmail, it would reset again.
Do you know if my HTC is bricked or is my SD card corrupt? How would I go about fixing it?
Thanks, I really appreciate your help
Have you done anything else to your phone since rooting? Have you installed a custom ROM? Radio? Kernel? Are you overclocking?
Did you run the unrevoked s-off tool? If so, does it still show s-off? There's several threads open where phones have mysteriously gone back to s-on, and are having problems with the sdcard and/or vibrating x times when turned on.
Have you tried another sdcard?
________________________________
Unrevoked forever
SkyRaider Sense 3.5
Radio 2.15.00.09.01
________________________________
Unrevoked forever
SkyRaider Sense 3.5
Radio 2.15.00.09.01
See...
My post
Someone else's
strange that suddenly this is becoming an issue.
the post count is growing daily...
i wonder if this is a recovery issue? sticking with 2.5.0.5 just in case
It got you too. Man this is starting to get me worried. I've had this happen twice in the past 3 months. And now everyone else is getting it. It may be a corrupt SD card. I'd format the card and back it up before putting it into the new refurb. just get it back to stock and Verizon will replace it. I have a two year contract though, I don't know what I'm gunna do once the warranty is up. And that's two phones for just this issue. I've had blown speaker. twice. Trackpad problems. I hope the Thunderbolt is better cause I will most likely use an upgrade from my family plan for that phone.
BTW, to the OP, you can get the phone to boot with it plugged into power outlet.

URGENT help with boot screen, how to log it?

[Warming up]
I've been having problems lately trying to figure out the problem..
So, first i suspected the SD card, doesn't seem like my original 16GB card was the problem, because i bought 2 new 32GB Micro SDHC cards already, same problem..
[Now the problem]
80% of the times when i reboot and go into recovery and flash a couple of roms, or reboots in general, i for the most part get stuck in Bootscreen, if i try to wipe Cache and Dalvik-Cache, it sometimes solves the problem and 20% of the times i can get into the system, the other 80% of the times that i actually succeed into getting the rom to load up, i mostly get stuck there aswell, untill it reboots the phone, and im back at the imfamous bootscreen...
So, i've figured, is there anyway for me to log the stuff that is happening at the boot screen? because im curious to what the problem might be..
[The things i've done already]
Everything is formated as EXT4, and has been so since Mike introduced it with his rom..
i've tried Mikes rom, Unity, Honey roms, Coredroid, RCmix, all the same on all of them.
I always wipe my phone fully before i boot the rom, mostly with Mikes Super Wipe Script, but sometimes with the wipe zip mentioned from the Rom Dev explicitly telling me to use that..
I always let the rom boot 2 times before i start flashing themes and stuff..
Just going Stock rom doesn't help either, i've tried that aswell, no change.
I've cleaned the phone, from top to toe.. (brushed and cleaned with special liquid)
I've tried different Micro SDHC cards, 1 of em was a counterfeit card, the newest one works just flawlessly, i've benchmarked, checked for errors and even done a Bluff check on it, all working 100% nominal.
CPU running at 998Mhz, just incase..
[Ending]
So, does anyone have any suggestions?.. Does anyone have any way for me to get logs of the Bootscreen (as its a wallpaper, i have no chance in actually seeing what is happening)
Are there any ADB commands i could use to check errors in bootscreen? Any diagnostics tests?
Maybe even a way to refresh the Bootloader with ADB commands?..
ANY help would be greatly appreciated!!
You have some pretty serious problems here. Not that I could diagnose it, but it sounded like hardware related problems to me. Btw, here's the link about boot log you've requested.
http://forum.xda-developers.com/showthread.php?t=1025561&highlight=Boot+logcat
8penned from my blazing fast DHD
drpsyko said:
You have some pretty serious problems here. Not that I could diagnose it, but it sounded like hardware related problems to me. Btw, here's the link about boot log you've requested.
http://forum.xda-developers.com/showthread.php?t=1025561&highlight=Boot+logcat
8penned from my blazing fast DHD
Click to expand...
Click to collapse
Have to agree on that
Do you still have warranty?
drpsyko said:
You have some pretty serious problems here. Not that I could diagnose it, but it sounded like hardware related problems to me. Btw, here's the link about boot log you've requested.
http://forum.xda-developers.com/showthread.php?t=1025561&highlight=Boot+logcat
8penned from my blazing fast DHD
Click to expand...
Click to collapse
Thanks man, very much appreciated!
I'll run some logs tomorrow and see whats up with the phone, i actually got the phone running optimal again with yet another fresh rom flash and it all seems to work, have only restarted the phone 2 times, as im afraid of restarting the phone and get stuck again..
If i do get stuck, im stuck forever, and have to try above mentions i've done before, wipe cache and dalvik-cache, sometimes this works, most of the times it doesn't, and i end up fully wiping a couple of times and reflashing roms untill it works.. (I know this might sound like an SD card problem, but its not, i've gone thrue this with a couple of programs)
Anyway, a thousand thanks for that link, will probably help me quiet some..
madmaxx82 said:
Have to agree on that
Do you still have warranty?
Click to expand...
Click to collapse
Aye, this phone i have in my hands right now has already been in for repairs before and they changed the PCB of the phone, got a new IMEI number and all that..
But i do have warranty left for it, but i have to iron out the problem before i send it in, don't wanna risk being sent back to me and i have to pay lots of $ for their trouble (you know how HTC 3rd party repair centers works).. Plus they might actually scratch my screen some more as they did when i last sent it in...
Well, i have another "minor" problem with the phone aswell, not sure if its my phone or a general new cosmetic problem occurring on phones sent in for repairs, as i haven't noticed it on my earlier phone (Well theoretically the same phone).. Is that when i look at the screen in pitch black moving screens, i can see a distinct line going from Top Right to Bottom Left corner, and the Top Left side of the screen is black, and the lower right part of the screen is black/grey, you can see the difference, but not noticeable when your actually booted up, only in the Bootanimation part is it visible, i've tried different Bootanimations and everyone that has a Black background has this cosmetically problem.
Aah crap, Wall of text..
Haha just gonna add that i installed both apps you mentioned earlier, and the phone feels more like a Dev phone now, but anyway, it all worked great, not sure if it logged anything yet, didnt find anything in the app yet if it does..
I noticed something strange though, Gsensor Enabled, then right before bootup, Gsensor Disabled..
Have no idea why it does that, have no problem with Gsensor though..
Edit:
6 successful restarts!! That's something new!
I have no idea why its behaving this good.. Well time will tell..

Evo 4G randomly resets itself

Hey all,
I've been using my HTC EVO 4G for quite some time now (nearly a year), and just recently it started acting up. As the title implies, my phone randomly shuts itself off and starts itself back up-- for reasons I cannot determine. Usually when it does it once, I find that it goes on a rampage and shuts itself off before the phone even starts up. It will continue to reset itself for 3 or 4 times before it starts working properly.
I've honestly no idea what could be wrong with it. When this first started happening, I was running Fresh ROM 4.2 (but I've already been running it for a while-- it couldn't have been the ROM), and the default kernel for Fresh. I decided to boot into recovery for an earlier version of the ROM, but to no avail.
Finally, I decided to get a whole new ROM (am currently running on Synergy) and kernel altogether (currently running on netarchy kernel), but again to no avail.
Of course, I did a complete data wipe upon installing Synergy, so it can't have anything to do with phone's software, can it? I'm assuming it must be something physical; and am seriously considering purchasing a whole new SD card. (About the SD card: whenever I try mounting my EVO as a disk drive, immediately after I select the 'Mount' option, a notification saying 'Preparing SD card' pops up, and fails to ever mount it. This, I believe, is due to the fact that I'm not on a .92 Hboot, but it is nevertheless worth noting.)
Has anyone else ever had this problem? Any help would be greatly appreciated.
Edit: The fact that I can't mount my phone as a disk drive is actually a problem in itself... I need to convert to Hboot .92, but my file system isn't FAT32 (at least, I'm assuming so, since it doesn't load my PB31I.zip IMG in Hboot) and I can't convert it if it doesn't connect to my computer... Guess I'll go back to Fresh.
Does your phone kind of heat up sometimes? Like in the front of the screen? My did and it turned out to be a physical problem. Bad charger port, sounds weird but thats what I was told. You might need to buy another one.
ruben1221 said:
Does your phone kind of heat up sometimes? Like in the front of the screen? My did and it turned out to be a physical problem. Bad charger port, sounds weird but thats what I was told. You might need to buy another one.
Click to expand...
Click to collapse
Yeah, I had originally thought it was an over-heating problem as well. It used to happen most of the time while I was driving-- with the sun hitting the phone directly. However, it's been doing it in-doors with A/C and virtually every other place . I just took notice of it in the car because that's when music was playing.
Ultimately, I might just consider transitioning to the Galaxy SII.
Thanks for reply. <3
I've been having same problem had my evo since day 1 and never any problems up unitl a few months ago.but now i definetly know i need a replacement mine phone gets super hot as well originally thought it was the rom but went back to stock all for nothing because the problem still remained
Is call power cycle the only way to fix it is to get a refurbish phone from sprint they know about it, they will do a test on it and order you another phone with the new 2.3.3 that cant be rooted, is not the sd card it is something on the hardware motherboard

HTC DHD freezes up!

Hi all!
Since a couple of days my HTC DHD has been freezing up. Most of times it happens when i take it out of sleep mode. The bottom buttons (home, menu, back and search) do light up, but the phone doesn't respond at all. Sometimes this also happens when using the phone. The screen moves slowely, like a frame every couple of seconds before it freezes up completely. Only way to get it back on is taking out the battery and put it back in. I have installed Cyanogenmod 7.2 about a week and a half ago so i thought the problem might lie there but i switched back to Cyanogenmod 7.0 (which i have been using for the past 6 months or so without any problem at all) and the device still freezes up. This happens twice of more every day! I have wiped everything and updated all my apps and the problem still occurs. I'm really clueless on how to solve this problem.
I can provide a logcat but i have never used that before so i'm not sure on how to do this. Even then, how can i make a logcat when the device freezes up and i need to take out the battery?
Any help would be much much appreciated!!
Thanks!
Did you do a full wipe; all caches, Dalvik e.t.c
Sent from my Desire HD using Swype beta for Android!
The best way to get a logcat is using adb and perhaps a terminal emulator.
Try using the phone without the sd card to see if the problem persists.
Sent from a dream
Thanks for your replies! Sorry for the late response but had to install SDK and get it up and running.
@ GuyInTheCorner, Yes did all that except for a full wipe. Don't want to loose all my data.
@ Teichopsia, Ok did what you said and i have Logcat running now. Just tested it and it seems to be working. It's huge tho with only a couple of seconds running! Now i have to wait for the device to freeze up again and i can get to my computer while it doing it. As soon as that happens i will make a logcat and post it here.
Thanks for you help so far!
You've changed roms without full wiping? Try it without the sd card to see if there is something in the sd card causing the problem. However, you will probably need to full wipe. If after the full wipe problem persists, check without the sd card, if so, wipe the sd card.
The logcat will help figure where the problem is, but I don't know how to read one.
@guyinthecorner: I beat you this time
Sent from a dream
Teichopsia said:
You've changed roms without full wiping? Try it without the sd card to see if there is something in the sd card causing the problem. However, you will probably need to full wipe. If after the full wipe problem persists, check without the sd card, if so, wipe the sd card.
The logcat will help figure where the problem is, but I don't know how to read one.
@guyinthecorner: I beat you this time
Sent from a dream
Click to expand...
Click to collapse
Meh, chalk one up for you
I agree with Teichopsia, do a FULL WIPE without SD Card to see what happens and take it from there
Sent from my Desire HD using Swype beta for Android!
Ok, so it took a while but my DHD finally froze up again while i had acces to a computer. So i did a logcat. Results are in the Logcat.txt file. I hope anyone out there can read it and figure out what the problem is. Many thanks in advance!!
I started a thread for a similar problem ( http://forum.xda-developers.com/showthread.php?t=1734707 ) but the behaviour you describe is identical to what was going on with my DHD.
Try disabling Wifi and see if it stalls up on you - Mine runs great so long as Wifi is turned off. With it turned on I get random freezes, and the screen not turning on with the backlit buttons lit. Removal of the battery is about the only way to get it to respond again.
I tried changing ROMs, kernels, recoveries, radios and bootloaders with varying results but nothing seemed to fix it.
I ALWAYS full wipe and clear any files relating to the previous ROM off the SD card when changing ROMs.
On 2.2 ROMs Wifi would just turn itself on and off, the phone would not freeze though. Wifi was mostly un-usable as data didn't seem to transfer 80% of the time that it was turned on.
On 2.3.x ROMs Wifi started out doing the same thing as on Froyo, but after about a week it started to freeze the phone and would not return from sleep.
On 4..0.x ROMs Wifi would generally cause a complete freeze of the phone almost as soon as it was turned on.
I hope you find a solution. Mine is the 24 month warranty.
@Max-E-Moose
Thanks a lot for your quick and thorough reply.
I get random freezes, and the screen not turning on with the backlit buttons lit. Removal of the battery is about the only way to get it to respond again.
Click to expand...
Click to collapse
Sounds exactly like my problem. I see you have done way more research on this problem then me looking at the thread you started. So i guess the problem lies in the WIFI hardware then. If so, i could send it back for repairs. I also have 24 months warranty. Problem i have, my device fell into a bucket of water when i had it just 3 weeks (about 16 months ago) It never gave me any problems tho! Worked just fine until now. All my warranty labels turned red. I could pull them out and replace them of course. Or tell HTC that it got wet during rain and it was in my pocket. But that wouldn't be honest now would it. A friend of mine has a DHD as well but he tells me he never has this problem which makes me guess the problem only occurs with some builds of the device.
I have been using my WIFI a lot lately for tethering on my laptop. So i will try your solution of turning WIFI off first and just see what happens. Also i will go back to stock rom when ICS becomes available. See what happens ten.
For now thanks a lot Max-E-Moose for your help. I will update this thread if something occurs or i find a solution. :good:
Did u check for apps installed on sd. Try moving them on phone memory if u have space. That can help
Sent from my Inspire 4G using xda app-developers app
grigoriisi said:
Did u check for apps installed on sd. Try moving them on phone memory if u have space. That can help
Sent from my Inspire 4G using xda app-developers app
Click to expand...
Click to collapse
Nope didn't try that. I just ordered a new Samsung 32gb class 10 SD card. Should arrive tomorrow. Will try that first. Maybe it helps.
Thanks anyway.
Any luck ONeils? Updatey?
Due to where I am situated, I have not had the opportunity to bring my phone in yet so am still using mobile data almost all of the time.
I didn't mention before, because I forgot about it, but have you tried using WiFix Manager from the market? I read in another thread that this solved a similar problem for some people.
I think the process is: install WiFix, install the fix from the app, then restart the phone. It should be that simple, if it works - it does nothing for my poor DHD.
Currently using JellyTime Beta 7 and I have noticed that I can turn my WiFi on, and use it for a while, but if I forget to turn it off then the phone doesn't want to wake up once the screen turns off. Wifi hasn't froze the phone entirely on this ROM... Yet.

Facing some issues with phone

Ok, so the past two-three weeks, I've been having the same issues with my phone occurring. It's the T-Mobile G2 variant, with the DZ Engineering HBOOT. Regardless of what rom I install (bear in mind all these issues are across the following, not localized to one specific type of android), be it gingerbread, ics, jellybean, kitkat, these things all occur: Firefox makes my phone freeze for some unknown reason, there is horrendous lag once in a while, even on a stock gingerbread rom, and the final and most annoying issue is that about 3-4 times a day my phone will freeze to the point where I have to take out the battery. My hardware keyboard is starting to go as well but I know that can be easily repaired. Do you think it's starting it's last leg of life? I mean, it seems kind of like it, and I'm probably going to purchase a new phone next paycheck if it keeps it up :/
Im sorry i have no idea about your device issues. As per your description, i guess its a hardware issue.
_____________________________________
For me, yesterday whole day i too was suffering seriously since my DZ started to have unresponsive touchscreen and softkeys.
Switched it off and on.
Took out the battery.
Erased cache and dalvik cache. Still no help.
Even in 4EXT recovery, touch didnt respond properly.
I too thought its time for a new Device.
Later on, what i observed was sometimes, when i locked and unlocked my device, then for some 1/2 minute, my soft keys and touch responded. And again it would go dumb.
It was so painfull.
Then i thought of, restoring my Stock nandroid back.
Deleted Android folder from SDcard, even some other folders created by some applications.
Atlast with lots of trouble, i restored back.
Now things are fine again.
Touch is perfectly fine now.
Im posting this, as someday someone may get a clue that these errors can be due to Software issues rather than a hardware.
Thanks...
arunal_123 said:
Im sorry i have no idea about your device issues. As per your description, i guess its a hardware issue.
_____________________________________
For me, yesterday whole day i too was suffering seriously since my DZ started to have unresponsive touchscreen and softkeys.
Switched it off and on.
Took out the battery.
Erased cache and dalvik cache. Still no help.
Even in 4EXT recovery, touch didnt respond properly.
I too thought its time for a new Device.
Later on, what i observed was sometimes, when i locked and unlocked my device, then for some 1/2 minute, my soft keys and touch responded. And again it would go dumb.
It was so painfull.
Then i thought of, restoring my Stock nandroid back.
Deleted Android folder from SDcard, even some other folders created by some applications.
Atlast with lots of trouble, i restored back.
Now things are fine again.
Touch is perfectly fine now.
Im posting this, as someday someone may get a clue that these errors can be due to Software issues rather than a hardware.
Thanks...
Click to expand...
Click to collapse
After reading through that, I think what I'm going to do is probably back up my essential stuff on my SD card to my computer, completely wipe it and transfer the stuff back and do a fresh, rooted stock rom install to see if that might help. I'll report back with the results here after about a day of use or so
So I tried what you posted for your issues, and it didn't help much sadly. Needless to say I have a new daily driver phone now, so I'm gonna turn my Vision into a social/media device so it doesn't go to waste

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