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So I got my Desire Z on Friday and have been LOVING it over the weekend. I got home from work today pressed the power button and the screen just faded into complete white (took about a second to go from off to faded totally to white). I took the battery out, put it back and turned the phone on. Exactly the same from boot. It seems to boot up the phone just with the screen not working. After a couple of minutes the leds flash as would be expected. Opening the keyboard clearly changes things, its clear the screen is trying to rotate. I phoned carphone warehouse and they told me to go to store with it.
Any ideas before I take it back tomorrow?
eviljonny said:
So I got my Desire Z on Friday and have been LOVING it over the weekend. I got home from work today pressed the power button and the screen just faded into complete white (took about a second to go from off to faded totally to white). I took the battery out, put it back and turned the phone on. Exactly the same from boot. It seems to boot up the phone just with the screen not working. After a couple of minutes the leds flash as would be expected. Opening the keyboard clearly changes things, its clear the screen is trying to rotate. I phoned carphone warehouse and they told me to go to store with it.
Any ideas before I take it back tomorrow?
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Google "white screen of death" -- this can affect different phones from several manufacturers, it seems.
One victim said he took out the battery for 12 hours then got it to boot
Thanks, I had a google around, it doesn't quite look like what a lot of people describe, I had a Powerbook G4 on which the logic board died a while back, it looks exactly like that did once it stopped working.
Even so I've removed my battery and I'll leave it until lunch tomorrow before I pop it back in.
Well I took it into store, they replaced the phone without any issue, hurrah back to a working phone. Lost all my Angry Birds and OpenSudoku progress though, booo.
2 Weeks later and my display is dead again (this was a totally new unit, it wasn't repaired). I'm sure I'm not doing anything out of the ordinary with it. Going to lose my save games again
eviljonny said:
2 Weeks later and my display is dead again (this was a totally new unit, it wasn't repaired). I'm sure I'm not doing anything out of the ordinary with it. Going to lose my save games again
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What the...
Something else to consider -- I once lost a phone due to a bad car charger -- it was a cheap one that didn't have proper circuit protection, apparently.
In my case it just killed the phone -- no white screen or anything. I just plugged it in, then it was dead.
I also killed the screen digitizer on another phone due to static electricity -- went down a slide with my son with the phone in the pocket -- touched a metal pole and ZAP.
arabic support for desire z
my desire z is operating on 2.3.3 . build number 2.42.405.4.
emails i receive in arabic are not connected.
pls advice how to correct for this.
tq.
Last night I was out and during the night I pulled my desire z out of my pocket to find that the screen was dead, the soft touch buttons were still lit up and working but no display. I pulled the battery and tried to reboot and no luck, you can hear it booting and even unlock/receive calls and txts etc once it has booted up just the screen stays blank the whole time so have to do everything on feel.
Essentially does this just mean my screen has a hardware fault? is it worth trying to fix? I assume the only option would be to purchase a replacement screen and dissemble and reassemble it?
(warranty is not worth it as I live in New Zealand and would have to send my phone back to the UK where I bought it from, also I have dropped it quite a few times so probably voided anyway...)
Thanks in advance for any input
Does it never display anything? So not even a flash during boot or something?
Because then it is probably a hardware problem.
Since the soft touch buttons do still work I think there might be a little crack or something in the flat cable that connects the bottom half with the top.
Maybe you could check whether you can see if the cable is broken or not?
The best thing to do then is to look for a replacement and try to fix it yourself or bring it to a shop where they can do it for you.
No it never displays anything, completely dead the whole time. The touch input is still working though as I answered a phone call this morning on it by making the usual gesture just without being able to see anything. Doesnt seem to be anything wrong with the cable itself as far as I can see. Yea might have to get someone to have a look at it.
My phone is acting the same. I dropped my phone in the pond before, but pulled battery out on time and had it in rice for a day. My phone was still working for about two weeks after that incident. I dropped it and had one little crack at the top of the screen and about a week after that it died when I had a water balloon fight with the phone in my pocket. D;
Do any of you know if the replacement lcd screen/digitizer for the Desire Z would work for the G2?
I had the same thing happening to my G2 screen, only it was intermittently working for a little while, then just completely died and wouldn't work. It was doing this crazy flickering thing then the back light wouldn't go on at all. If I held the phone at a certain angle in the sun, I could see that the pixels were indeed working on the display, but there was no backlight to make them normally visible.
So I purchased a replacement screen from ebay and carefully followed the directions on a youtube video for a G2 take apart. Its not a hard task to take apart and get down to the screen itself. It was rather easy. After putting it back together the screen still didn't work! Sounds work, i can also receive calls etc. But the screen still doesn't work!
Is there any way that this could be a software issue?
Oh and PS, I believe the LCD replacement would work for both the desire Z and the G2. They are identical phones after all right? I'd say its a safe bet. The screen I bought was only 35 bucks. Didn't think that was a bad deal.
Another dead screen or something else?
Few days ago my phone fell of the couch onto a rug - no big deal, so far it has survived much worse, but when I picked it up, the colors were all messed up - overly green and red. Tried restarting - no luck. Everything worked fine, except the colors, but then the screen turned of completely. I could hear notifications, phonecalls, but the screen was dead. After some tapping on the screen, it turned on again - with ****ed up colors. Then started flickering and was gone again. Few more times I could turn it on by tapping before it was dead for good.
Figured, after all these drops it survived, maybe the screen connector is a bit loose. I mean, I could sometime get a contact when tapping it, so I dissasambled it completely, secured all the connection, put it all back tougether and fired up - same thing: dead screen, phone working.
Has anyone had such problem before? Is it screen that is dead, or connector or... I have no clue... I would like try to fix it on my own, with some replacement parts I could get on ebay - but, what gave?
Hi Dudes,
I replaced my HTC One X today with a new one because the gsensor failed for some unknown reason. Anyway I got home and started re installing all my apps, then did the 28 software update and restarted. Its then that I noticed a yellow streak on the left hand side of the screen. It almost looks like glue or a screen bleed, you can really see it on a white background or a grey background but also
Im unsure If i should see if it is glue and maybe it just needs to dry out by using the phone a lot for the next week or replacing it yet again.... Im starting to loose patience with the One X now.
Has anyone else had this green streak issue and is it normal?
Should I turn the brightness up to make for an hour and leave the screen running?
My old HTC Desire was more reliable than this....
Game-Modo said:
Hi Dudes,
I replaced my HTC One X today with a new one because the gsensor failed for some unknown reason. Anyway I got home and started re installing all my apps, then did the 28 software update and restarted. Its then that I noticed a yellow streak on the left hand side of the screen. It almost looks like glue or a screen bleed, you can really see it on a white background or a grey background but also
Im unsure If i should see if it is glue and maybe it just needs to dry out by using the phone a lot for the next week or replacing it yet again.... Im starting to loose patience with the One X now.
Has anyone else had this green streak issue and is it normal?
Should I turn the brightness up to make for an hour and leave the screen running?
My old HTC Desire was more reliable than this....
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it can go away in few days, i've had heavy uneven yellow/green on my first HOX and it faded in a week
hamdir said:
it can go away in few days, i had heavy uneven yellow;/green on my first HOX and it faded in a week
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Is it glue or something mate? Its odd.
Looks like everything else on the ONE X is working great now though. (touch wood)
Screen seems as excellent as ever. Just the yellow smear/streak.
Will leave it a few days and see what happens man.
in many discussion about this problem, peoples think that problem with glue.
And can appear when phone get hot.
not saw it on my phone when playing in terga games + charging in same time.
but my phone goes to me 2 week, may be glue well dried before was used
Holman said:
in many discussion about this problem, peoples think that problem with glue.
And can appear when phone get hot.
not saw it on my phone when playing in terga games + charging in same time.
but my phone goes to me 2 week, may be glue well dried before was used
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My phone heats up fine and no other yellow streaks appear (its not a spot but a streak). Its constantly there also. Will see how it goes in the next few days.
I ment to say that this yellow smear is allways on the screen but no more seem to appear when it heats up. I hope it goes away. Has anyone else had this small yellow smear issue on the screen?
I got home and started re installing all my apps, then did the 28 software update and restarted. Its then that I noticed a yellow streak on the left hand side of the screen - It happends exactly the same to me , and what did i do was going back my phone today , and seller says that I don't believe it will disappear and gave me the new one , I'm happy with my new phone but it's grey , not beautiful white :/ , if u are able to return it , just go to return
So last Thursday I dropped my OneX phone into my kitchen sink full of water & soap. It got fully submerged into it for at least 5 sec.
It still worked completely fine the moment i fished it out, but of course i immediately turned it off
Like 30 minutes later, out of of nowhere my phone came back online without me doing anything. I turned it off but it kept rebooting after showing the HTC splash screen. Water must have done something crazy I don't know...
I put in in a bowl with rice hoping it would dry out. In the meantime it kept rebooting for like 1 hour continuously I kept hearing the vibration
After sometime I noticed it was back on the 'unlock simcard screen' so it finally wasn't rebooting anymore. I unlocked the simcard and have been using my phone perfectly normal.
I've noticed some small darker blotches on the right downside of the screen, but those have slowly dissipated too. And today they are completely gone.
I just wanted to share this little story with you, I'm very happy that my One X survived this 'battle' against water haha.
Haha!! Nice to hear it!
Congo man! Srsly! :good:
Clareyboy said:
So last Thursday I dropped my OneX phone into my kitchen sink full of water & soap. It got fully submerged into it for at least 5 sec.
It still worked completely fine the moment i fished it out, but of course i immediately turned it off
Like 30 minutes later, out of of nowhere my phone came back online without me doing anything. I turned it off but it kept rebooting after showing the HTC splash screen. Water must have done something crazy I don't know...
I put in in a bowl with rice hoping it would dry out. In the meantime it kept rebooting for like 1 hour continuously I kept hearing the vibration
After sometime I noticed it was back on the 'unlock simcard screen' so it finally wasn't rebooting anymore. I unlocked the simcard and have been using my phone perfectly normal.
I've noticed some small darker blotches on the right downside of the screen, but those have slowly dissipated too. And today they are completely gone.
I just wanted to share this little story with you, I'm very happy that my One X survived this 'battle' against water haha.
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Click to collapse
My wife had an One X but first she dropped it in the toilet. Had to wait a few days to let it dry, but it was OK. Then she dropped it again in a puddle full of water. And what was wierd was it worked. Then these blotches appeared
Then about a day later the screen just would be bright at all!.
I tried taking it apart but to my surprise the battery was so soft and would bend super easy. The insides smelled very bad.
It never worked again but I was surprised it lasted as long as it did!
Sent from my HTC One X using xda premium
I do hope for you it will keep working, but to be honest I doubt it. Water does strange things to electronic components.
It may even work fine for days/weeks or months after being in touch with water, but it suddenly can stop working or have other strange reactions due to corrosion or the chemical compounds reacting that were in the water at the time.
I have experienced this behaviour a lot in water damaged electronics, as I'm helping people with insurance claims in my profession. It's difficult to prove problems are connected to water damage, weeks or months after the accident occurred.
Repair centers normally don't give any guarantee on repairs due to water damage, in my experience. That's due to the fact damage may occur even after weeks or months, and it can never be foretold a repair was 100 percent successful.
So, it certainly still could have problems later in time, although of course I hope you were very lucky this time!
Rice is indeed one of the best things to try in these circumstances, it probably saved your phones life this time! :thumbup:
A couple of months ago I spilt lots of pure alcohol on my HOX.
At first these grey spots on the right bottom side appeared and then after turning it off for about 10 hours they vanished but a big wide line appeared in the left side of the screen starting from the bottom until the middle of the screen.
Other than that the phone worked absolutely fine no problem what so ever.
I send the phone to be repaired (screen replacement) last week and got it back two days later with a new screen and a notice that there was no cost charged as the replacement was done under warranty.......
:laugh:
tasos12 said:
A couple of months ago I spilt lots of pure alcohol on my HOX.
At first these grey spots on the right bottom side appeared and then after turning it off for about 10 hours they vanished but a big wide line appeared in the left side of the screen starting from the bottom until the middle of the screen.
Other than that the phone worked absolutely fine no problem what so ever.
I send the phone to be repaired (screen replacement) last week and got it back two days later with a new screen and a notice that there was no cost charged as the replacement was done under warranty.......
:laugh:
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yes because they thought it was a screen failure...htc wrote in the letter that the screen was abnormal so they replaced it with a complete new...but my screen was broken and repaired with just glued glass ...really nice from them to change the whole screen
Recently I returned my Razer because the vibration in my phone sounded horrible. Over two weeks later I got a replacement phone back and the vibration ended up sounding even worse than the first so I just assumed they're all this crappy. Then one day later after setting up my second Razer phone this happened.
The screen went black and clicking the power would vibrate but the screen wouldn't come on until eventually, it appeared as you can see in my screenshots. I managed to factory reset it and even after it still appears cut in half until finally, I was able to power it off again and restart, which after it seemed fine for a bit before the entire scenario replayed itself. Has anyone else experienced anything like this?
Obviously abnormal behavior. I'd try another rma
Can confirm that mine does a similar thing. Every now and again left half of the screen would freeze. It happens for a few seconds and comes back normally. I saw it first about a week ago, but thought it had to do with a specific app. Since then I had it happening in other apps and home screen.
Can't say I've seen this, and that's from 3 phones. Have yet to update to the new firmware yet though.
I have seen that with some company's laptops before and generally its had to be put down as Dead on Arrival as usually caused by some physical damage to the screen. With phones I cant say I have ever seen it happen on a small screen but certainly get it sent back as from 10 years in repairs I wouldn't see a software fix for that type of screen issue.
UPDATE
Mine went from having left side glitch occasionally to the who screen turning back every now an then. Left side is mostly frozen. On the bright side, I found that if you apply some light pressure to the middle of the bottom grill you can get the screen back pretty reliably. Judging by disassembly video it is where screen cable is bent to go under screen assembly, so it is probably result of some stress/tearing of that cable. Would explain partial malfunction as opposed to complete failure, but I can obviously be wrong.
Also, RMA was granted without a problem after we tried a factory reset with the tech.
RMA would be the best bet. I am surprised by the defective stories popping up, but at the same time I don't think I've even counted 100 people that have had a defect requiring an rma. And we know they sold at least 1,337 of the phones, so that's still a decent failure rate.. Though I think they need to revisit it and get that number lower.
yeah without question send it back to the store as dead on arrival or rma the phone - sooner its sent back the better with laptop screens doing this 9/10 times was the screen was broke and mainly a loose cable or dropped by the user. 1st 30 days or so the retailers and laptop manufacture could replace them but the longer it took to report it the more inclined to treat it as damage and not cover it under warranty.
Yes im comparing a phone screen to a laptop and normally a loose or damaged cable would show signs of this, Could be temperature related as well.
It was pretty much dead on arrival it's just annoying to have to go through another RMA and the whole 2-3 weeks before getting another replacement.
Also whoever mentioned squeezing the bottom speaker is correct that temporarily fixes the issue.
My Razer phone screen has failed
I've owned the Razer phone for less than two months. Yesterday, I went to wake the screen from sleep (press power button). The phone displayed random black and white bars pulsing across the entire screen. I was unable to interact with the phone while it was in this state. I restarted the phone by holding the power button and volume up at the same time. The phone restarted but the screen remained black ; the screen did not light up at all. The phone was in fact powered on and eventually the android "tic...tic...tic" sound played during device boot, when awaiting user input (android tic sounds played while awaiting password input during startup). While the speakers worked the the power led located in the bezel still lit, the screen remained OFF/dark. While continuing to hold the phone and move it around the screen finally lit. The left side of the screen appears "stuck" (does not refresh). Whatever was displayed on the screen when this condition occurs remains frozen on the left side of the phone. It's a perfect 50/50 split. In other words, the left 50% of the screen (portrait orientation) has a complete image "stuck" on the screen from whatever was displayed when the screen last froze (eventually it releases and then immediately freezes again). The frozen left side of the screen eventually updates as you continue to interact with the phone (this is NOT anything like burn-in). It's lit nice and bright but the left side of the screen appears to freeze and will not refresh while you interact with the device. The right side of the screen continues to update normally. I was able to capture a screenshot (power button + volume down) and confirmed the image captured does NOT reflect the display issue. This appears to be a hardware failure. Other Razer phone owners are reporting it and a video has been posted to YT demonstrating the "Razer phone screen problem?". Razer has offered an RMA however they DON'T afford advance RMA (you must ship your device to them, they receive it, then eventually ship a replacement). That's unacceptable for a $700 phone that took over a week to arrive because they shipped it from HK and got stuck in customs. Buyers beware, I would avoid this phone for now until the cause of this issue is identified OR Razer strengthens their replacement processes..
update/more info: I was able to complete a factory reset and the issue persists.
also, as another user stated above, pressing lightly and applying pressure around the edges or to the screen does appear to cause the screen to light back up again when it's dark (in other words the screen goes to black and will not wake. then when you apply some light pressure around the device it reliably lights the screen again; until the next failure which is moments later)
Hi my razer did up date swiched off and has never come back on dont even show charging has eny one els had this
I've got my Razer phone on the 20th of December 2017. Used it a couple of months before noticing the entire top part of the screen having dead zone. Rendering my phone to be unable to tap on anything on the dead zone. I've proceeded to exchange emails with Razer and got it RMA-ed on the 20th of March 2018. To my surprise. My 2nd set is experiencing the same exact issue right now in less than a month of using it. Are there anyone else out there experiencing this issue?
Got my razer phone on the 20th December, last month while using Google maps the left side froze for a bit, fixed it at the time with a reboot, didn't do it again till last week and now does it all the time. I'm waiting for an RMA guy from razer to email me back, and I've put a post on Reddit under the /r/razerphone sub to keep everyone interested how my RMA process is going to go. How long does it take to get your fixed/replacement phone back to you? If I dropped the phone and broke the screen, my insurance company would replace it and get it back to me within 5 days for £25 fee. I bet razer are gonna take weeks.... ?
razer screen problem
since i got the phone at the start the screen was flashing black then an hour later phone was all gucci,now if i press the side of the speaker like a small bit harder the whole screen goes black untill i manage to restart the phone, now at all i dunno whats happening nothing happens all i does it vibrates when i try to unlock the phone theres no sound anymore when the phone gets unlocked so im guessing i cant restart it anymore cause it dosent unlock :/
if you need any pictures / videos
Dm me on IG: Pekiuks_YT
discord : Pekiuks#7734
ok thanks , i should refund it or no because i need to factory reset it but i cant see anything cause the screen is black .
Anatoli
ZaccTeo said:
I've got my Razer phone on the 20th of December 2017. Used it a couple of months before noticing the entire top part of the screen having dead zone. Rendering my phone to be unable to tap on anything on the dead zone. I've proceeded to exchange emails with Razer and got it RMA-ed on the 20th of March 2018. To my surprise. My 2nd set is experiencing the same exact issue right now in less than a month of using it. Are there anyone else out there experiencing this issue?
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Bought Razer in March. And now have same problem !