Recently I returned my Razer because the vibration in my phone sounded horrible. Over two weeks later I got a replacement phone back and the vibration ended up sounding even worse than the first so I just assumed they're all this crappy. Then one day later after setting up my second Razer phone this happened.
The screen went black and clicking the power would vibrate but the screen wouldn't come on until eventually, it appeared as you can see in my screenshots. I managed to factory reset it and even after it still appears cut in half until finally, I was able to power it off again and restart, which after it seemed fine for a bit before the entire scenario replayed itself. Has anyone else experienced anything like this?
Obviously abnormal behavior. I'd try another rma
Can confirm that mine does a similar thing. Every now and again left half of the screen would freeze. It happens for a few seconds and comes back normally. I saw it first about a week ago, but thought it had to do with a specific app. Since then I had it happening in other apps and home screen.
Can't say I've seen this, and that's from 3 phones. Have yet to update to the new firmware yet though.
I have seen that with some company's laptops before and generally its had to be put down as Dead on Arrival as usually caused by some physical damage to the screen. With phones I cant say I have ever seen it happen on a small screen but certainly get it sent back as from 10 years in repairs I wouldn't see a software fix for that type of screen issue.
UPDATE
Mine went from having left side glitch occasionally to the who screen turning back every now an then. Left side is mostly frozen. On the bright side, I found that if you apply some light pressure to the middle of the bottom grill you can get the screen back pretty reliably. Judging by disassembly video it is where screen cable is bent to go under screen assembly, so it is probably result of some stress/tearing of that cable. Would explain partial malfunction as opposed to complete failure, but I can obviously be wrong.
Also, RMA was granted without a problem after we tried a factory reset with the tech.
RMA would be the best bet. I am surprised by the defective stories popping up, but at the same time I don't think I've even counted 100 people that have had a defect requiring an rma. And we know they sold at least 1,337 of the phones, so that's still a decent failure rate.. Though I think they need to revisit it and get that number lower.
yeah without question send it back to the store as dead on arrival or rma the phone - sooner its sent back the better with laptop screens doing this 9/10 times was the screen was broke and mainly a loose cable or dropped by the user. 1st 30 days or so the retailers and laptop manufacture could replace them but the longer it took to report it the more inclined to treat it as damage and not cover it under warranty.
Yes im comparing a phone screen to a laptop and normally a loose or damaged cable would show signs of this, Could be temperature related as well.
It was pretty much dead on arrival it's just annoying to have to go through another RMA and the whole 2-3 weeks before getting another replacement.
Also whoever mentioned squeezing the bottom speaker is correct that temporarily fixes the issue.
My Razer phone screen has failed
I've owned the Razer phone for less than two months. Yesterday, I went to wake the screen from sleep (press power button). The phone displayed random black and white bars pulsing across the entire screen. I was unable to interact with the phone while it was in this state. I restarted the phone by holding the power button and volume up at the same time. The phone restarted but the screen remained black ; the screen did not light up at all. The phone was in fact powered on and eventually the android "tic...tic...tic" sound played during device boot, when awaiting user input (android tic sounds played while awaiting password input during startup). While the speakers worked the the power led located in the bezel still lit, the screen remained OFF/dark. While continuing to hold the phone and move it around the screen finally lit. The left side of the screen appears "stuck" (does not refresh). Whatever was displayed on the screen when this condition occurs remains frozen on the left side of the phone. It's a perfect 50/50 split. In other words, the left 50% of the screen (portrait orientation) has a complete image "stuck" on the screen from whatever was displayed when the screen last froze (eventually it releases and then immediately freezes again). The frozen left side of the screen eventually updates as you continue to interact with the phone (this is NOT anything like burn-in). It's lit nice and bright but the left side of the screen appears to freeze and will not refresh while you interact with the device. The right side of the screen continues to update normally. I was able to capture a screenshot (power button + volume down) and confirmed the image captured does NOT reflect the display issue. This appears to be a hardware failure. Other Razer phone owners are reporting it and a video has been posted to YT demonstrating the "Razer phone screen problem?". Razer has offered an RMA however they DON'T afford advance RMA (you must ship your device to them, they receive it, then eventually ship a replacement). That's unacceptable for a $700 phone that took over a week to arrive because they shipped it from HK and got stuck in customs. Buyers beware, I would avoid this phone for now until the cause of this issue is identified OR Razer strengthens their replacement processes..
update/more info: I was able to complete a factory reset and the issue persists.
also, as another user stated above, pressing lightly and applying pressure around the edges or to the screen does appear to cause the screen to light back up again when it's dark (in other words the screen goes to black and will not wake. then when you apply some light pressure around the device it reliably lights the screen again; until the next failure which is moments later)
Hi my razer did up date swiched off and has never come back on dont even show charging has eny one els had this
I've got my Razer phone on the 20th of December 2017. Used it a couple of months before noticing the entire top part of the screen having dead zone. Rendering my phone to be unable to tap on anything on the dead zone. I've proceeded to exchange emails with Razer and got it RMA-ed on the 20th of March 2018. To my surprise. My 2nd set is experiencing the same exact issue right now in less than a month of using it. Are there anyone else out there experiencing this issue?
Got my razer phone on the 20th December, last month while using Google maps the left side froze for a bit, fixed it at the time with a reboot, didn't do it again till last week and now does it all the time. I'm waiting for an RMA guy from razer to email me back, and I've put a post on Reddit under the /r/razerphone sub to keep everyone interested how my RMA process is going to go. How long does it take to get your fixed/replacement phone back to you? If I dropped the phone and broke the screen, my insurance company would replace it and get it back to me within 5 days for £25 fee. I bet razer are gonna take weeks.... ?
razer screen problem
since i got the phone at the start the screen was flashing black then an hour later phone was all gucci,now if i press the side of the speaker like a small bit harder the whole screen goes black untill i manage to restart the phone, now at all i dunno whats happening nothing happens all i does it vibrates when i try to unlock the phone theres no sound anymore when the phone gets unlocked so im guessing i cant restart it anymore cause it dosent unlock :/
if you need any pictures / videos
Dm me on IG: Pekiuks_YT
discord : Pekiuks#7734
ok thanks , i should refund it or no because i need to factory reset it but i cant see anything cause the screen is black .
Anatoli
ZaccTeo said:
I've got my Razer phone on the 20th of December 2017. Used it a couple of months before noticing the entire top part of the screen having dead zone. Rendering my phone to be unable to tap on anything on the dead zone. I've proceeded to exchange emails with Razer and got it RMA-ed on the 20th of March 2018. To my surprise. My 2nd set is experiencing the same exact issue right now in less than a month of using it. Are there anyone else out there experiencing this issue?
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Bought Razer in March. And now have same problem !
Related
So I got my Desire Z on Friday and have been LOVING it over the weekend. I got home from work today pressed the power button and the screen just faded into complete white (took about a second to go from off to faded totally to white). I took the battery out, put it back and turned the phone on. Exactly the same from boot. It seems to boot up the phone just with the screen not working. After a couple of minutes the leds flash as would be expected. Opening the keyboard clearly changes things, its clear the screen is trying to rotate. I phoned carphone warehouse and they told me to go to store with it.
Any ideas before I take it back tomorrow?
eviljonny said:
So I got my Desire Z on Friday and have been LOVING it over the weekend. I got home from work today pressed the power button and the screen just faded into complete white (took about a second to go from off to faded totally to white). I took the battery out, put it back and turned the phone on. Exactly the same from boot. It seems to boot up the phone just with the screen not working. After a couple of minutes the leds flash as would be expected. Opening the keyboard clearly changes things, its clear the screen is trying to rotate. I phoned carphone warehouse and they told me to go to store with it.
Any ideas before I take it back tomorrow?
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Click to collapse
Google "white screen of death" -- this can affect different phones from several manufacturers, it seems.
One victim said he took out the battery for 12 hours then got it to boot
Thanks, I had a google around, it doesn't quite look like what a lot of people describe, I had a Powerbook G4 on which the logic board died a while back, it looks exactly like that did once it stopped working.
Even so I've removed my battery and I'll leave it until lunch tomorrow before I pop it back in.
Well I took it into store, they replaced the phone without any issue, hurrah back to a working phone. Lost all my Angry Birds and OpenSudoku progress though, booo.
2 Weeks later and my display is dead again (this was a totally new unit, it wasn't repaired). I'm sure I'm not doing anything out of the ordinary with it. Going to lose my save games again
eviljonny said:
2 Weeks later and my display is dead again (this was a totally new unit, it wasn't repaired). I'm sure I'm not doing anything out of the ordinary with it. Going to lose my save games again
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What the...
Something else to consider -- I once lost a phone due to a bad car charger -- it was a cheap one that didn't have proper circuit protection, apparently.
In my case it just killed the phone -- no white screen or anything. I just plugged it in, then it was dead.
I also killed the screen digitizer on another phone due to static electricity -- went down a slide with my son with the phone in the pocket -- touched a metal pole and ZAP.
arabic support for desire z
my desire z is operating on 2.3.3 . build number 2.42.405.4.
emails i receive in arabic are not connected.
pls advice how to correct for this.
tq.
Last night I was out and during the night I pulled my desire z out of my pocket to find that the screen was dead, the soft touch buttons were still lit up and working but no display. I pulled the battery and tried to reboot and no luck, you can hear it booting and even unlock/receive calls and txts etc once it has booted up just the screen stays blank the whole time so have to do everything on feel.
Essentially does this just mean my screen has a hardware fault? is it worth trying to fix? I assume the only option would be to purchase a replacement screen and dissemble and reassemble it?
(warranty is not worth it as I live in New Zealand and would have to send my phone back to the UK where I bought it from, also I have dropped it quite a few times so probably voided anyway...)
Thanks in advance for any input
Does it never display anything? So not even a flash during boot or something?
Because then it is probably a hardware problem.
Since the soft touch buttons do still work I think there might be a little crack or something in the flat cable that connects the bottom half with the top.
Maybe you could check whether you can see if the cable is broken or not?
The best thing to do then is to look for a replacement and try to fix it yourself or bring it to a shop where they can do it for you.
No it never displays anything, completely dead the whole time. The touch input is still working though as I answered a phone call this morning on it by making the usual gesture just without being able to see anything. Doesnt seem to be anything wrong with the cable itself as far as I can see. Yea might have to get someone to have a look at it.
My phone is acting the same. I dropped my phone in the pond before, but pulled battery out on time and had it in rice for a day. My phone was still working for about two weeks after that incident. I dropped it and had one little crack at the top of the screen and about a week after that it died when I had a water balloon fight with the phone in my pocket. D;
Do any of you know if the replacement lcd screen/digitizer for the Desire Z would work for the G2?
I had the same thing happening to my G2 screen, only it was intermittently working for a little while, then just completely died and wouldn't work. It was doing this crazy flickering thing then the back light wouldn't go on at all. If I held the phone at a certain angle in the sun, I could see that the pixels were indeed working on the display, but there was no backlight to make them normally visible.
So I purchased a replacement screen from ebay and carefully followed the directions on a youtube video for a G2 take apart. Its not a hard task to take apart and get down to the screen itself. It was rather easy. After putting it back together the screen still didn't work! Sounds work, i can also receive calls etc. But the screen still doesn't work!
Is there any way that this could be a software issue?
Oh and PS, I believe the LCD replacement would work for both the desire Z and the G2. They are identical phones after all right? I'd say its a safe bet. The screen I bought was only 35 bucks. Didn't think that was a bad deal.
Another dead screen or something else?
Few days ago my phone fell of the couch onto a rug - no big deal, so far it has survived much worse, but when I picked it up, the colors were all messed up - overly green and red. Tried restarting - no luck. Everything worked fine, except the colors, but then the screen turned of completely. I could hear notifications, phonecalls, but the screen was dead. After some tapping on the screen, it turned on again - with ****ed up colors. Then started flickering and was gone again. Few more times I could turn it on by tapping before it was dead for good.
Figured, after all these drops it survived, maybe the screen connector is a bit loose. I mean, I could sometime get a contact when tapping it, so I dissasambled it completely, secured all the connection, put it all back tougether and fired up - same thing: dead screen, phone working.
Has anyone had such problem before? Is it screen that is dead, or connector or... I have no clue... I would like try to fix it on my own, with some replacement parts I could get on ebay - but, what gave?
So, initially I began having problems with "ghost touching", then, portions of my screen became unresponsive to touch in addition to the "ghost touching". I did the line drawing test multiple times. At times, it showed a dead space to the right (vertically only, horizontal was ok), other times, it was working fine. I was so focused on checking the right side of the screen, I didn't check the bottom. When I did, it showed an unresponsive area at the bottom as well. Almost as if the screen was off kilter. I did a factory reset through the normal phone menu and from TWRP and the ghost touching has seemed to resolve itself, however, the unresponsive screen is getting worse. Now a full 1/3 of the screen on the right is intermittently unresponsive.
I am hoping there is something I can flash on this phone that might assist the digitizer if it is software related. If not, could it be that the cable is not grounded properly or has possibly become partly unplugged? I know what a pain this phone is to take apart because I had to take my first M8 apart when I accidentally gave it a ride home in a cup of tea. (really tired after working one night, forgot the cup was in the cup holder). Turns out they really don't like that. My current M8 I bought from a private seller, so I have no warranty, no insurance and extremely limited funds at the moment for handling this problem. I've had this replacement phone for several months, so I know the phone wasn't defective when I got it.
I am rooted, running stock ROM, stock kernel and TWRP Recovery v2.7.0.2
Thank you in advance for any help.
I am on my second Pixel C where the backlight has stopped working after a month. The screen still works, if I shine a light at it just right I can see the contents (especially when they are white), but the backlight just doesn't come on. The previous one did this on and off for about a week while waiting for the replacement, meaning it would occasionally come back on and work for a little while. But, right before the replacement arrived, it went off and never came back on. My replacement did it for the first time today (it is one month old now), I connected to my laptop when I got home and issued an "adb reboot", and it appears to be working again. I have requested a refund from Google, but they said they couldn't authorize it, so I have filed a dispute with my credit card company in order to get my money back.
Overall, I like the device. I have had to work around a few of its shortcomings, but everything was satisfactory. I just can't keep replacing something every month.
Has anyone else experienced this? I mean, I know how to search and have found similar reports, this exact issue. Where the screen still comes on and is visible under the right lighting conditions, but the backlight is just non-functional. If so, what was the recourse you took to solve it? I have tried not putting it in my case (thinking that was the problem), rebooting (which occasionally has worked, but not always), factory resets (real tough without being able to see), plugging it in when malfunctioning, leaving adaptive brightness disabled, cursing at it and throwing my hands up in the air in frustration, etc. Nothing reliably works, and now I am afraid to let it go to sleep seeing how it came back after the reboot today.
Thanks for reading this...
My Pixel C started doing this last week. Wasn't so bad at first, but it's slowly gotten worse and starting last night the backlight will go hours without turning on. I've tried charging it, hooking it up to my computer, and just finished a factory reset and nothing has worked. Just like you if I shine a light at the right angle I can see things, but that's not exactly fun to do. Bought it at the end of March, so it almost made it 4 months.
One thing I should add, and this is probably a coincidence, is it started happening right after I downloaded the July updates. I only mention this in case someone else has had a similar experience.
My second one had gotten even worse, the screen sometimes comes on now, but the right half is either just fuzz or completely distorted, and the touch screen is non functioning.
I have ordered a Samsung galaxy tab s2, and will get my money back either from Google (doubtful), or my credit card company. Hope Samsung updates it at least to N.
I'm so torn, when it worked the pixel was awesome, I love the screen, closest any has come to the ratio of my camera. But two in a row only lasting a month each, and it's hard to consider a third, or fourth...
Sorry yours is glitching out on you, hope you get a satisfactory resolution.
I have the same problem. Exactly like you describe above. Since my Pixel C is one month out of warranty there is nothing I can do except warn others not to buy this product,
Oliver Browne.
Same here for me. First one started with screen issues as described above, lucky for me i was 3 days before the end of waranty, second one lasted 93 days... 3 days out of waranty for a replacement device! Thanks Google for a cheap device...
Envoyé de mon iPad en utilisant Tapatalk
I face the same issue, and was able to turn on the backlight by adjusting its brightness using the touch screen. Try shining a torch onto it while locating the brightness setting. This temporary fix works for me every time, and hope it helps someone.
Trying the torch was very useful! I now know for a 100% that the backlight doesn't work. I used the torch to see what I was actually doing on the screen, and erased all data & cleaned the cache.
Unfortunately the backlight stayed off, so I assume it's a hardware issue.
I've sent an email to Google support, hopefully they can get this one fixed or replaced.
did you manage to fix your issue ?
Same issue here, and no not resolved.
The only thing I can do to work around it is keep tapping the power button every second. Eventually you get lucky and the backlight will turn on. (Rebooting doesn't seem to be needed.)
Hi all,
I bought this tablet as a gift for my little brother. He encountered the very same issue 2 or 3 weeks ago, and it became worse today, as now backlight won't turn on anymore, even after a reboot and a factory reset.
It must be a hardware issue...
I will try to contact their after sales service, as the tablet isn't even 6 months old.
HI, my first Pixel c met this issues after 20 months... first it was only sometimes and backlight came back after some pushes on the power button... but it get worst and worst: 2 days without backlight and at the end half screen fuzzy issues. I order a replacement product with my warranty (2 years in Europe)... and now my second Pixel meets the same issue... with a no responding screen issue too... it's awful and my warranty is over yet... nothing can fix this...! something seems to be bad quality in this device....
I'm on my 2nd pixel c and final. Google support said that because they had replaced it under warranty the warranty only applies to the original purchase date not the replacement which seemed BS to me because I was shipped a refurb tablet
Never the less using adb/ fast boot I was able to get the device into bootloader and blindly reload the entire operating system. It was only until I performed a wipe within TWRP that the screen started working again. Interesting and now off it is working for the past hour or so. Currently applying latest updates but not holding my breath. Unfortunately it looks like Google is killing off the tablets and I don't know if any of their Engineers have actually tried to use a Chromebook in place of a tablet but it just doesn't translate well. If I cannot get this device working reliably I may buy another refurb to get a few more years out of it. The pixelbook is way too heavy for Couchsurfing
The screen comes and goes with no particular interaction. I'm really bummed because I had gotten so used to this device. I buy another but I'm afraid it's going to happen again. I don't see any tablets that are upgrades either. The Android tablet days are over. Pixelbook is not intuitive. Although it runs Android apps it does so very poorly with in Chrome OS and it's very bulky. I'm a try my luck with another refurb off eBay. Have not been able to find anyone that can repair it
This problem just started today, I've done nothing with settings, have not installed any apps recently, did not drop it, expose it to water, or anything that could possibly cause damage. What's happening is that basically about 1 inch-1 inch 1/8 of the bottom of the screen turns black, and at almost random, sometimes it could go a minute and half or so, sometimes 30 seconds, sometimes within 5 or less seconds. The strangest part? The part that goes black still operates fine to touch, so if an icon or letter of the keyboard, or whatever, is located in that area, it can still be selected/operates. Taking a screenshot to try to show it is worthless since it'll show the screen as just fine, so I attached a picture and a video of the problem from an old phone of mine. The blacked out are will go right back to normal if you turn the screen off, wait a second, and turn it back on. Also, if the blacked out area is there, it'll go away after about a half a second when the screen dims right before the screen inactivity turns the screen off. I've only had this phone for a couple months, I got it back on December 7th 2019.
I learned something else. If I manually lower the brightness to a particularly low level, the black goes away, so it seems to in some strange way be related to the phones brightness level (I use auto brightness), this also might explain why the black comes at differing intervals, as my brightness is adjusting constantly to my surroundings, the time before it comes is either shortened or lengthend based on the brightness.
It doesn't seem that strange that the touch still works in that area as the digitiser and the display are two different things. I would factory reset (because Samsung will make you do this anyway) and if still an issue, take it directly to Samsung, that does not look good.
willhemmens said:
It doesn't seem that strange that the touch still works in that area as the digitiser and the display are two different things. I would factory reset (because Samsung will make you do this anyway) and if still an issue, take it directly to Samsung, that does not look good.
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I was just thinking I might have to do factory reset, if that doesn't work, and it needs repair/replacement, do I go to an authorized Samsung repair place (I know I have one within about a couple miles of my house), it's
obviously well within warranty, or take it to At&t store as I do have that AT&T Protect Advantage coverage for my phone?
willhemmens said:
It doesn't seem that strange that the touch still works in that area as the digitiser and the display are two different things. I would factory reset (because Samsung will make you do this anyway) and if still an issue, take it directly to Samsung, that does not look good.
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Did the factory reset, turned out to be a waste of time. That black bar was showing immediately, right at the setup screen. So I guess it's safe to say that it's a hardware issue, defective whatever. Funny story is that when I bought this phone, my att store only had two of them left, one was immediately defective, it wouldnt get past the main logo screen, and now I got this one and it became defective within just a couple months, got to love it.
willhemmens said:
It doesn't seem that strange that the touch still works in that area as the digitiser and the display are two different things. I would factory reset (because Samsung will make you do this anyway) and if still an issue, take it directly to Samsung, that does not look good.
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Just left AT&T store where I initially purchased the phone. They're shipping out a brand new note 10+ to me today and I'll get it tomorrow ?
Glad to hear! That definitely sounded like faulty hardware. Funny you saw two failures, I guess it will happen with such complex devices.
Note 10 plus screen goes black
Hi i thought i was crazy until i saw your thread. The same thing is happening to me but it does not go continuously so id see two red squares first theyre really small and they appear anywhere on the screen then if try to screenshot them they show upblack in the screenshots instead of red . I just need to know if anyone found a solution yet because my phone came with the warranty booklet but it wasnt filled out.
Tech girl99 said:
Hi i thought i was crazy until i saw your thread. The same thing is happening to me but it does not go continuously so id see two red squares first theyre really small and they appear anywhere on the screen then if try to screenshot them they show upblack in the screenshots instead of red . I just need to know if anyone found a solution yet because my phone came with the warranty booklet but it wasnt filled out.
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You just need the proof of purchase, or, if you got it on contract, the contract itself will suffice