My phone charges but it keeps coming up in car mode. I am not sure how to fix it. It does the same thing with different roms. I think I need to unroot and take it to sprint. Do they charge if I have had my Evo less than a year?
If you have insurance then they should replace it without cost since it's not user damage. If you don't have insurance, they might replace it or they may tell you to go through HTC, which I hear is a pain. Going through HTC will cost some money (around $40 if I remember correctly), and you'll be out of a phone for a while.
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Worst case scenerio is that sprint will charge you a flat rate fee of $35 if you don't have insurance (TEP). This is of course if the port malfunction is not a result of physical damage. BTW this month is open enrollment for TEP so if you don't have it and your on here....... get it.
if you don't have insurance, the only way to get it fixed is if you are still under the one year warranty from the date you bought the phone. If you have insurance, they should either fix it for free, or charge you 35 dollars, depending on how bad the damage is.
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Alright. I searched a bit and didn't see anything like this so here goes.
I've had charging issues with my evo for the past few weeks, I have to let the cord hang down or the phone would refuse to charge.
I got sick of it tonight and -stupidly- opened it up, thinking I could fix it.
The charging port was apparently extremely loose and completely broke off when I opened it up.
I am also rooted, Think the insurance will cover me, what with opening the phone and root?
If you google evo charge port loose/broken you will get alot of hits. Some say they get a replacement some say sprint would not cover it for them. It seems like it depends on the store. As long as you didnt mess anything up when you took it apart they shouldnt be able to tell. Some say they got a replacement even with the phone rooted, but it would be a good idea to unroot first just to be safe. Imo I would call sprint first and if they say you can get it replaced get them to note that on your account before you goto the store.
The warranty won't cover it, but the insurance should (i.e., you pay the $100 deductible). I don't think there's an exclusion for having tampered with the device, but if you're worried, you could also just report it lost instead of broken, since the insurance covers that too. Just don't try to do something sketchy like Craigslist the old phone if you do that, as they'll have it blacklisted -- just pitch it, recycle it, or find some other creative way to dispose of it. I actually don't think you even need to report it as lost though, since it's supposed to cover physical damage as well.
If you hadn't opened it up, you could have got it replaced without paying - at least at the right store. Mine was the same way, and the one I have now seems to be getting there. I had to put the phone on the edge of my table with the cord hanging down to the outlet. It's a fairly common problem. When I took the phone in, the guy didn't even look at it until he had to get information off of it. He ordered a new one through insurance, but no deductible. I picked up the new one the next day.
You can try taking it in, but if it's obvious that you opened it & the port is entirely broken off they might make you pay the deductible. The only reason I haven't taken this one in is because I use an external charger and just switch out batteries. And up until now I didn't want to get a refurb that I couldn't root.
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Well there's no way I'd craigslist it. I might just use it for parts if i keep it, I'll take it to the store and hopefully they'll just replace it.
I don't really care about a deductible.
I might end up just going to assurion and having them just send one out.
Idk when your upgrade is avail but some people have said they called sprint and got an early upgrade.
Oh my upgrade is up, I'd have to pay $200, though. I doubt my evo would be worth the $150 buyback now.
EDIT: Well, $125
Since the evo has been put on the EOL list they might give you the trade in. Only one way to find out call.
Not sure if this helps but here's a PDF i found somewhere one here regarding Sprint's policy.
I'll have to call or stop by the store tomorrow, I looked at the buyback and they will buy damaged devices, so just selling my Evo and getting an E3D would be cheaper if they make me pay the deductible.
Post a pic and I'll tell you if it's covered by ESRP or ERP.
Ophois said:
Alright. I searched a bit and didn't see anything like this so here goes.
I've had charging issues with my evo for the past few weeks, I have to let the cord hang down or the phone would refuse to charge.
I got sick of it tonight and -stupidly- opened it up, thinking I could fix it.
The charging port was apparently extremely loose and completely broke off when I opened it up.
I am also rooted, Think the insurance will cover me, what with opening the phone and root?
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Click to collapse
Check my sig. If the contact pads are not pulled off the board then it's a free replacement under "device known issues- Evo charge port durability". If anybody tells you otherwise they are wrong.
Alright-Here are the pictures, sorry for the horrid quality, My Evo was my only good camera so I had to use the built-in webcam on my laptop.
As you can see the micro usb port is entirely detached from the board. One of the points where it connected to the board is missing as well, If it weren't for that i could just tape it on.
Lokifish Marz said:
Check my sig. If the contact pads are not pulled off the board then it's a free replacement under "device known issues- Evo charge port durability". If anybody tells you otherwise they are wrong.
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Click to collapse
correct, however since he opened up his phone, his warranty is void. The only way to get it replaced is though insurance with a deductible now.
recently my unrooted/stock samsung galaxy s2 has been acting funky. Yesterday, the screen turned transparent red and I had to shut down my phone to return to normal screen colors. Also, my phone's LED was staying on all the time, as the phone was charging. But today, biggest problem right now is my phone is not charging properly. I connect it to a charger, and the red LED is not coming on, I only see the blue led blinking, indicating that the phone is completely out of juice. It takes about 30 minutes for the phone to charge 0% and then it just shuts of again and the cycle continues, so the phone is not charging right. And before the phone ran out of battery, I was getting LOS issues like never before, and my phone drained in less than 5 hours, which never happens. I don't have insurance with sprint, but is this sort of issues covered by samsung's warranty?
You don't need insurance take it to sprint and they will replace it....
Insurance is for something you did ...that sounds like bad phone manufactures defect....that's the one year warranty and sprint handles that
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newalker91 said:
Please don't give incorrect information. Warranty replacements in a Sprint service center cost $35, but we will gladly assist you in contacting the manufacturer for the warranty process. If you have insurance, it is free to get it replaced outside of physical damage or lost/stolen.
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It has a, one year warranty he should not have
To pay **** since its manufactures problem ..
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Do I need bring my phone to a sprint store or can I just email samsung for a replacement?
My phone was not charging properly. I brought it to a Sprint store and they replaced it and I paid nothing.
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really?
I've never had them ask me to pay anything if it appears to be a hardware issue...I've replaced enough phones that Sprint officially hates me...
Crap, should have give through Samsung instead of sprint, got a Refurb pos with screen issues
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called up Samsung and they said just to send in the phone I just hope when they check my phone they actually encounter these problems because otherwise the phone runs normal half of the time.
I worked at Sprint up until 2 weeks ago, because my manager was a moron. As a technician at an authorized repair center, I'll lay it down for you. Possible scenarios:
You've had the phone for less than a year, but you don't have insurance: You pay $35 (if it's past 30 days and it's not any accidental damage).
You've had the phone for less than a year, and you have insurance: You pay nothing.
You've had the phone for over a year, and you have insurance: You pay nothing.
You've had the phone for over a year, and you don't have insurance: Out of luck.
Backstory: Two month old vzw gnex. I noticed a few days ago I was having a problem with my port. What happens is: if the slightest amount of pressure is applied to the charging cord the phone stops charging.Which makes using the phone while plugged in a hassle. I thought my defender case was to blame since it does **** the cord to the side. Took it off, problem still there. Tried another usb cable, same thing. Called vzw and explained to them, minus the defender case situation. They offered me two options. Option one is warranty, but if samsung finds any reason for it to be my fault I'll get charged $300. Option two is asurion insurance for $100 deductible. Either way I get a refurb. I looked in the port as instructed and everything looks normal.
The queston: Did the defener case cause this? Should I take the chance on the warranty? Or take a chance on the asurion referb?
Went skiing and afterwards my phone always says it's charging even though it's not. Upon doing research it might be a moisture corrosion issue, caused by condensation., but my question is around erp/sprint. I have erp $5 a month plan and i'm out of warranty. Am I SOL with sprint unless I file an asurion claim? Wondering if it's worth my time to even go into a sprint store or should I just buy an external phone charger?
So I have the Pixel XL 128 GB. Had it for two and a half years. The battery is crap. It was typically dying when the percentage got down to the 30s. Now once it gets below 50 percent, all bets are off. At first I thought it was a calibration issue. So I rooted it, in hope I could calibrate using apps. Then I learned that the calibration apps don't really do anything. So I installed AccuBattery, which estimates my battery is only working at 40 percent efficiency. Time for a new battery.
But that's not all. The phone speaker doesn't always work. Restarting would bring it back, for a little while. The headphone connection would drop out. Restarting would help, for a little while. Would also freeze randomly, especially when charging. So I wiped the phone completely, and the freezes, speaker, and headphone problems went away. For a few weeks. Now they are back. Calls are a crapshoot. Restarting helps. My audio or video files won't play. Restarting helps. My phone won't recognize when headphones are plugged in. Restarting WON'T help. And still the random freezes, especially when charging.
My belief is that a defective battery is the main culprit, and replacing the battery will fix all those problems. As it's extremely easy to crack the LCD screen when removing the cover, I'd rather pay to have the battery replaced. Found a place nearby that is a Google certified repair shop. $80 to replace the battery. Even if they crack the screen, they'll replace it at no cost. So I've thought this is the way to go.
But my wife is worried the problem is more than the battery, and replacing the battery will give me a messed up phone with a new battery. We have the Total Mobile Protection, and I wonder if it would be better to just pay the replacement deductible of $149.
Any suggestions? Anyone have a phone replaced through Asurion (Verizon's insurance provider)? What was the experience like? What quality was the replacement phone? Would it be the exact same model?
Thanks in advance to anyone who tried to help me out.
My Pixel XL died late last month and I had a warranty plan with SquareTrade. After I paid the 100.00 deductible, and sent the phone to them for evaluation, they informed me that it would cost more to repair the phone than it was worth, so they refunded me the price I paid for the phone less the deductible. I purchased a new 128 GB Pixel XL on Amazon and a two year warranty from Assurion last week for around 300.00 and change and pocketed the remainder of my refund. I do not need the latest and greatest new phone these days, since I am retired, and do not want to take on any unnecessary debt.
I never get extended warranty coverage from a cellular company because they are a ripoff. You pay for the coverage every month included in your bill and you still have to pay a pretty steep deductible. I would check to see what your 149.00 deductible will get you. Read the fine print on the policy document carefully. I have purchased warranties from Assurion in the past and they were always fair and easy to deal with.
Good luck to you .