Went skiing and afterwards my phone always says it's charging even though it's not. Upon doing research it might be a moisture corrosion issue, caused by condensation., but my question is around erp/sprint. I have erp $5 a month plan and i'm out of warranty. Am I SOL with sprint unless I file an asurion claim? Wondering if it's worth my time to even go into a sprint store or should I just buy an external phone charger?
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Alright. I searched a bit and didn't see anything like this so here goes.
I've had charging issues with my evo for the past few weeks, I have to let the cord hang down or the phone would refuse to charge.
I got sick of it tonight and -stupidly- opened it up, thinking I could fix it.
The charging port was apparently extremely loose and completely broke off when I opened it up.
I am also rooted, Think the insurance will cover me, what with opening the phone and root?
If you google evo charge port loose/broken you will get alot of hits. Some say they get a replacement some say sprint would not cover it for them. It seems like it depends on the store. As long as you didnt mess anything up when you took it apart they shouldnt be able to tell. Some say they got a replacement even with the phone rooted, but it would be a good idea to unroot first just to be safe. Imo I would call sprint first and if they say you can get it replaced get them to note that on your account before you goto the store.
The warranty won't cover it, but the insurance should (i.e., you pay the $100 deductible). I don't think there's an exclusion for having tampered with the device, but if you're worried, you could also just report it lost instead of broken, since the insurance covers that too. Just don't try to do something sketchy like Craigslist the old phone if you do that, as they'll have it blacklisted -- just pitch it, recycle it, or find some other creative way to dispose of it. I actually don't think you even need to report it as lost though, since it's supposed to cover physical damage as well.
If you hadn't opened it up, you could have got it replaced without paying - at least at the right store. Mine was the same way, and the one I have now seems to be getting there. I had to put the phone on the edge of my table with the cord hanging down to the outlet. It's a fairly common problem. When I took the phone in, the guy didn't even look at it until he had to get information off of it. He ordered a new one through insurance, but no deductible. I picked up the new one the next day.
You can try taking it in, but if it's obvious that you opened it & the port is entirely broken off they might make you pay the deductible. The only reason I haven't taken this one in is because I use an external charger and just switch out batteries. And up until now I didn't want to get a refurb that I couldn't root.
Sent from my PC36100 using Tapatalk
Well there's no way I'd craigslist it. I might just use it for parts if i keep it, I'll take it to the store and hopefully they'll just replace it.
I don't really care about a deductible.
I might end up just going to assurion and having them just send one out.
Idk when your upgrade is avail but some people have said they called sprint and got an early upgrade.
Oh my upgrade is up, I'd have to pay $200, though. I doubt my evo would be worth the $150 buyback now.
EDIT: Well, $125
Since the evo has been put on the EOL list they might give you the trade in. Only one way to find out call.
Not sure if this helps but here's a PDF i found somewhere one here regarding Sprint's policy.
I'll have to call or stop by the store tomorrow, I looked at the buyback and they will buy damaged devices, so just selling my Evo and getting an E3D would be cheaper if they make me pay the deductible.
Post a pic and I'll tell you if it's covered by ESRP or ERP.
Ophois said:
Alright. I searched a bit and didn't see anything like this so here goes.
I've had charging issues with my evo for the past few weeks, I have to let the cord hang down or the phone would refuse to charge.
I got sick of it tonight and -stupidly- opened it up, thinking I could fix it.
The charging port was apparently extremely loose and completely broke off when I opened it up.
I am also rooted, Think the insurance will cover me, what with opening the phone and root?
Click to expand...
Click to collapse
Check my sig. If the contact pads are not pulled off the board then it's a free replacement under "device known issues- Evo charge port durability". If anybody tells you otherwise they are wrong.
Alright-Here are the pictures, sorry for the horrid quality, My Evo was my only good camera so I had to use the built-in webcam on my laptop.
As you can see the micro usb port is entirely detached from the board. One of the points where it connected to the board is missing as well, If it weren't for that i could just tape it on.
Lokifish Marz said:
Check my sig. If the contact pads are not pulled off the board then it's a free replacement under "device known issues- Evo charge port durability". If anybody tells you otherwise they are wrong.
Click to expand...
Click to collapse
correct, however since he opened up his phone, his warranty is void. The only way to get it replaced is though insurance with a deductible now.
My phone charges but it keeps coming up in car mode. I am not sure how to fix it. It does the same thing with different roms. I think I need to unroot and take it to sprint. Do they charge if I have had my Evo less than a year?
If you have insurance then they should replace it without cost since it's not user damage. If you don't have insurance, they might replace it or they may tell you to go through HTC, which I hear is a pain. Going through HTC will cost some money (around $40 if I remember correctly), and you'll be out of a phone for a while.
Sent from my PC36100 using Tapatalk
Worst case scenerio is that sprint will charge you a flat rate fee of $35 if you don't have insurance (TEP). This is of course if the port malfunction is not a result of physical damage. BTW this month is open enrollment for TEP so if you don't have it and your on here....... get it.
if you don't have insurance, the only way to get it fixed is if you are still under the one year warranty from the date you bought the phone. If you have insurance, they should either fix it for free, or charge you 35 dollars, depending on how bad the damage is.
Ive read about EVOs getting stuck in car mode and that it is something to do with the USB port. Usually from getting wet but my phone has never been wet.
I wanna know if there is a way to fix it. I bought the phone with no insurrance so I am fully prepared to crack open the phone if I have to.
I may have got this Evo for "free" but its only been a year. I don't want to buy a new phone just yet.
Sent from my EVO 4G
Just pry off the back, no cracking involved. Pull the battery, this should reboot the phone.
SUCCESSOR said:
Ive read about EVOs getting stuck in car mode and that it is something to do with the USB port. Usually from getting wet but my phone has never been wet.
I wanna know if there is a way to fix it. I bought the phone with no insurrance so I am fully prepared to crack open the phone if I have to.
I may have got this Evo for "free" but its only been a year. I don't want to buy a new phone just yet.
Sent from my EVO 4G
Click to expand...
Click to collapse
There is a setting in car mode to automatically launch when docked. Disable it. I had this problem a while back and a lot of other people said it was bc of the usb port thinking something was plugged in.
SUCCESSOR said:
Ive read about EVOs getting stuck in car mode and that it is something to do with the USB port. Usually from getting wet but my phone has never been wet.
I wanna know if there is a way to fix it. I bought the phone with no insurrance so I am fully prepared to crack open the phone if I have to.
I may have got this Evo for "free" but its only been a year. I don't want to buy a new phone just yet.
Sent from my EVO 4G
Click to expand...
Click to collapse
I work in a Sprint repair center, and we see this every now and again. Though liquid can cause this, usually that isn't the case. If you've already made sure it is disabled at startup like the above stated, it is probably a connection problem from your USB port and the board of the phone. The same issue can also cause the phone to automatically go to speakerphone when making calls. What happens is there is a bridged connection between two of the charging port pins on the board, usually the 4th and 5th pin (there are 5 pins on the evo).
The fix: if there is a repair center near you that can do resoldering work proficiently, take it there and have them fix it. Corporate stores don't have the priviledge of working with soldering equipment as of yet, so they won't be able to fix it, so it would have to be a retail service center. Otherwise, if there isn't a place that can fix it, any Sprint authorized repair center should be able to order a replacement for you as long as there isn't any evidence of liquid or physical damage on the outside or inside of the phone. If you have insurance, should be free (if no liquid/physical damage), if not then it will be $35. If they give you any problems, PM me.
Backstory: Two month old vzw gnex. I noticed a few days ago I was having a problem with my port. What happens is: if the slightest amount of pressure is applied to the charging cord the phone stops charging.Which makes using the phone while plugged in a hassle. I thought my defender case was to blame since it does **** the cord to the side. Took it off, problem still there. Tried another usb cable, same thing. Called vzw and explained to them, minus the defender case situation. They offered me two options. Option one is warranty, but if samsung finds any reason for it to be my fault I'll get charged $300. Option two is asurion insurance for $100 deductible. Either way I get a refurb. I looked in the port as instructed and everything looks normal.
The queston: Did the defener case cause this? Should I take the chance on the warranty? Or take a chance on the asurion referb?
I bought a Galaxy Nexus from Wind Mobile(Canada) a couple of months ago and now some problems have arisen. When I got my phone I unlocked and rooted my phone, flashed AOKP 6 on it and that worked perfectly until now.
About a week ago the phone started to run extremely hot and the battery drained extremely fast and would run out when the phone was turned off. I got that replaced because I thought it was just a dead battery. The new one wouldn't charge half of the time and the other half extremely slowly (about 10% in 2 hours.) I tried multiple sockets, wires, and wall charging adapters which all didn't help so I decided that it wasn't a battery problem.
I thought that it could be the software so I returned my phone to the stock rom. That didn't change anything. At this point I'm certain that it's the hardware and I didn't damage it in any way physically or from modding it, it was a manufacturer fault. So I was setting up my phone to get ready for a return but it stopped working entirely before I could unroot and lock the phone. The battery has been drained dead and the phone doesn't charge via USB or AC.
Now I'm wondering whether I should go replace my battery again, which I can do for free, to give me the extra juice I need to unroot and lock it and send it to Samsung? Or should I just send it in as is, not working at all unless a charged battery is in there. The warranty says "(g) defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by SAMSUNG" in the section of "What is Not Covered" by the warranty. Does this keep me in the clear for modifying my phone? The defect was not caused by the custom rom, root or the unlock.
Warranty: I can't link right now I need to make some posts.
The warranty was for the verizon gnex but I couldn't find the warranty this in depth for the one I have(the i9250 I believe)
The first thing the tech will do is flash a stock rom , he wont sit there playing with aokp making notes in your file. He probably does 300 phones a day, drops them on a dock, flashes them and runs a scanner and repeats. Now if it wont work on ac power, thats another story and if there water damage tags show no fluid exposure, he probably just throws it in a recycle bin and mails you a different refurb.
Anyone working at a repair centre can to make any corrections?
Sent from my Galaxy Nexus using Tapatalk 2
i would revert to stock and send
it into Wind and shoe them my problem. i did it last month with my G2x that had a shot charging port. i charged my battery with a universal charger and flashed the stock Wind rom and sent it in rooted. they may you pay a deposit of $80 if the manufacturer determines it's a hardware issue u get your deposit back if not the cost of the repair will be deducted from it if it is more they will call to confirm if you are willing to pay the extra if not the cost of shipping will be deducted. and if u want a loaner u will pay $10
Snt from my LG-P999 usil Tapatalk 2
Alright I brought it in to Wind and it's now being sent over to Samsung. Thanks for the reassuring replies