Repairing or Replacing my Pixel XL - Google Pixel XL Questions & Answers

So I have the Pixel XL 128 GB. Had it for two and a half years. The battery is crap. It was typically dying when the percentage got down to the 30s. Now once it gets below 50 percent, all bets are off. At first I thought it was a calibration issue. So I rooted it, in hope I could calibrate using apps. Then I learned that the calibration apps don't really do anything. So I installed AccuBattery, which estimates my battery is only working at 40 percent efficiency. Time for a new battery.
But that's not all. The phone speaker doesn't always work. Restarting would bring it back, for a little while. The headphone connection would drop out. Restarting would help, for a little while. Would also freeze randomly, especially when charging. So I wiped the phone completely, and the freezes, speaker, and headphone problems went away. For a few weeks. Now they are back. Calls are a crapshoot. Restarting helps. My audio or video files won't play. Restarting helps. My phone won't recognize when headphones are plugged in. Restarting WON'T help. And still the random freezes, especially when charging.
My belief is that a defective battery is the main culprit, and replacing the battery will fix all those problems. As it's extremely easy to crack the LCD screen when removing the cover, I'd rather pay to have the battery replaced. Found a place nearby that is a Google certified repair shop. $80 to replace the battery. Even if they crack the screen, they'll replace it at no cost. So I've thought this is the way to go.
But my wife is worried the problem is more than the battery, and replacing the battery will give me a messed up phone with a new battery. We have the Total Mobile Protection, and I wonder if it would be better to just pay the replacement deductible of $149.
Any suggestions? Anyone have a phone replaced through Asurion (Verizon's insurance provider)? What was the experience like? What quality was the replacement phone? Would it be the exact same model?
Thanks in advance to anyone who tried to help me out.

My Pixel XL died late last month and I had a warranty plan with SquareTrade. After I paid the 100.00 deductible, and sent the phone to them for evaluation, they informed me that it would cost more to repair the phone than it was worth, so they refunded me the price I paid for the phone less the deductible. I purchased a new 128 GB Pixel XL on Amazon and a two year warranty from Assurion last week for around 300.00 and change and pocketed the remainder of my refund. I do not need the latest and greatest new phone these days, since I am retired, and do not want to take on any unnecessary debt.
I never get extended warranty coverage from a cellular company because they are a ripoff. You pay for the coverage every month included in your bill and you still have to pay a pretty steep deductible. I would check to see what your 149.00 deductible will get you. Read the fine print on the policy document carefully. I have purchased warranties from Assurion in the past and they were always fair and easy to deal with.
Good luck to you .

Related

[Q] Do you get a spare phone while my phone is being repaired

My Desire has boot looping issues (overheating while playing games and charging etc).
So I am going to take it back to Car Phone Warehouse tomorrow.
I do not own another phone.
And I heard phone repairs can take weeks.
While my phone is sent for repair would I get a spare phone?
I am a student I can't afford buying another phone while this is being repaired.
If you have insurance with them then you might, otherwise nope
No insurance
Edit: On average how long will it take to repair
O2 didn't ask me if I was insured and have offered me a courtesy phone when I inquired about repairing a fault with my HD2. So it won't hurt to ask, they only give you a beat up £15 Nokia.
i got the same issues with mine for the last 2 months & getting worse as time goes on.
9 mths old so still under warranty.
just contacted the seller 777-mobile waiting on a reply. mine will be in the mail thursday to be fixed.
in a 30 min call it rebooted 4 times cell was @ 27 deg celcius & i have a split sytem air con set at 24C pointing down at it & the cell sits on a laptop cooler fan as well.

[UPDATE] Need advice for returning the phone

About 12 days ago i received my HTC one X from Mobicity.
At first i was stoked to see the clear screen, and smooth ICS experience.
However, it the short time that I've owned it, I've noticed a scratch under the screen, the battery drains 20% per half hour and reception problems.
For a phone i brought outright for $750, this is unacceptable.
I called Mobicity and they told me i had to go through aussiewarranty.com because the phone now falls under warranty and not DOA.
I'm sincerely worried that they will charge me the $50 inspection fee, on top of shipping which i have to pay for to tell me that the phone is within tolerance, or that these issues are not enough to claim warranty.
Another huge issue is, i unlocked the Bootloader through HTC in hope it would fix the battery issue, but then it turned out the nvidia power management fix wasn't really an improvement at all.
So what can i do? This is my first time returning a phone, and i think posting this for all to see is beneficial to anyone else who needs to do the same.
Here's a screenshot for reference, the phone was left on my desk charged to 100% before i set the brightness to full, turned on airplane mode, and turned off the sleep timer.
UPDATE 27th April:
Spoke with Aussiewarranty, and they were incredibly helpful.
They have reassured me that as long as the software is stock, they will replace the phone. Though parts for the phone are very limited, if needed they will buy one from local stores to ensure i have one. Very happy with how everything turned out.
But, HTC were unhelpful and never returned my calls.

[Q] Replacing phone with hardware issues - questions about Samsung's warranty

I bought a Galaxy Nexus from Wind Mobile(Canada) a couple of months ago and now some problems have arisen. When I got my phone I unlocked and rooted my phone, flashed AOKP 6 on it and that worked perfectly until now.
About a week ago the phone started to run extremely hot and the battery drained extremely fast and would run out when the phone was turned off. I got that replaced because I thought it was just a dead battery. The new one wouldn't charge half of the time and the other half extremely slowly (about 10% in 2 hours.) I tried multiple sockets, wires, and wall charging adapters which all didn't help so I decided that it wasn't a battery problem.
I thought that it could be the software so I returned my phone to the stock rom. That didn't change anything. At this point I'm certain that it's the hardware and I didn't damage it in any way physically or from modding it, it was a manufacturer fault. So I was setting up my phone to get ready for a return but it stopped working entirely before I could unroot and lock the phone. The battery has been drained dead and the phone doesn't charge via USB or AC.
Now I'm wondering whether I should go replace my battery again, which I can do for free, to give me the extra juice I need to unroot and lock it and send it to Samsung? Or should I just send it in as is, not working at all unless a charged battery is in there. The warranty says "(g) defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by SAMSUNG" in the section of "What is Not Covered" by the warranty. Does this keep me in the clear for modifying my phone? The defect was not caused by the custom rom, root or the unlock.
Warranty: I can't link right now I need to make some posts.
The warranty was for the verizon gnex but I couldn't find the warranty this in depth for the one I have(the i9250 I believe)
The first thing the tech will do is flash a stock rom , he wont sit there playing with aokp making notes in your file. He probably does 300 phones a day, drops them on a dock, flashes them and runs a scanner and repeats. Now if it wont work on ac power, thats another story and if there water damage tags show no fluid exposure, he probably just throws it in a recycle bin and mails you a different refurb.
Anyone working at a repair centre can to make any corrections?
Sent from my Galaxy Nexus using Tapatalk 2
i would revert to stock and send
it into Wind and shoe them my problem. i did it last month with my G2x that had a shot charging port. i charged my battery with a universal charger and flashed the stock Wind rom and sent it in rooted. they may you pay a deposit of $80 if the manufacturer determines it's a hardware issue u get your deposit back if not the cost of the repair will be deducted from it if it is more they will call to confirm if you are willing to pay the extra if not the cost of shipping will be deducted. and if u want a loaner u will pay $10
Snt from my LG-P999 usil Tapatalk 2
Alright I brought it in to Wind and it's now being sent over to Samsung. Thanks for the reassuring replies

Help With Getting A Replacement Device

I have a Google Pixel XL purchased around November of last year at Best Buy through Verizon. Over the past month I have noticed my battery life isn't as strong. Not only that but my chargers fit loosely in my phone and sometimes slips. Also my USB C to USB C charger needs to be jiggled and held in a ceirtan spot in order to get a charge. My USB A charger also takes an incredibly long time to charge my phone as well.
Who should I contact? Best Buy, Verizon or Google? I also have a cracked screen so I'm hoping I can do this over the phone and mail it and have it covered under shipping insurance as if it was damaged in transit. Or is it better to go to the store? If not I'm fine with paying the money to fix the screen and then having it fixed or exchanged.
best buy while you can as google will not send a temp. phone while yours is being worked on.
jackalsmp said:
best buy while you can as google will not send a temp. phone while yours is being worked on.
Click to expand...
Click to collapse
This helps me out a lot. Although I did go into best buy and they told me they couldn't help. But I also spoke to a friend at Verizon and they told me I should go back and ask for a district manager. Apparently it's supposed to be their responsibility.

S7A swelled and bloated

Hi, I always have my phones in a protective case. Today I was having problems with the volume down button. Upon removing the phone from the case I noticed the phone was swollen to the point that the back had separated from the phone. Obviously, this is a battery issue. I have had this phone since August 2016 and it was in for warranty repair (broken glass over the camera) in Feb of 2017. I have never had a battery issue with a Samsung phone since 2010, but I have also never had a phone without a removable battery. The 1 year warranty is up, but I would expect to get better than 18 months out of a new phone, especially since I still have 8 more months left to pay on it. Anyone else has this issue with the S7A? Did Samsung warranty it? This is pretty ridiculous and I'm pretty freaking angry as I went through this with the Note 7 I got for my girlfriend at the same time.
Nobody?
UPDATE: After haggling with Samsung Service via e-mail they sent me a pre-paid mailer to send my phone in for inspection. They ended up fixing it free of charge and returning it in a week. They even replaced the LCD and front camera, which I suspect they damaged in the process of replacing the battery. 90 day warranty included.
Miami_Son said:
UPDATE: After haggling with Samsung Service via e-mail they sent me a pre-paid mailer to send my phone in for inspection. They ended up fixing it free of charge and returning it in a week. They even replaced the LCD and front camera, which I suspect they damaged in the process of replacing the battery. 90 day warranty included.
Click to expand...
Click to collapse
That is good to know. I'm sure Apple tree owners would never see that service.
good to hear... how did you get em to warrant it?
did you have to prove proof of buy?

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