S7A swelled and bloated - Samsung Galaxy S7 Active Questions & Answers

Hi, I always have my phones in a protective case. Today I was having problems with the volume down button. Upon removing the phone from the case I noticed the phone was swollen to the point that the back had separated from the phone. Obviously, this is a battery issue. I have had this phone since August 2016 and it was in for warranty repair (broken glass over the camera) in Feb of 2017. I have never had a battery issue with a Samsung phone since 2010, but I have also never had a phone without a removable battery. The 1 year warranty is up, but I would expect to get better than 18 months out of a new phone, especially since I still have 8 more months left to pay on it. Anyone else has this issue with the S7A? Did Samsung warranty it? This is pretty ridiculous and I'm pretty freaking angry as I went through this with the Note 7 I got for my girlfriend at the same time.

Nobody?

UPDATE: After haggling with Samsung Service via e-mail they sent me a pre-paid mailer to send my phone in for inspection. They ended up fixing it free of charge and returning it in a week. They even replaced the LCD and front camera, which I suspect they damaged in the process of replacing the battery. 90 day warranty included.

Miami_Son said:
UPDATE: After haggling with Samsung Service via e-mail they sent me a pre-paid mailer to send my phone in for inspection. They ended up fixing it free of charge and returning it in a week. They even replaced the LCD and front camera, which I suspect they damaged in the process of replacing the battery. 90 day warranty included.
Click to expand...
Click to collapse
That is good to know. I'm sure Apple tree owners would never see that service.

good to hear... how did you get em to warrant it?
did you have to prove proof of buy?

Related

[Q] Broken S6 Edge screen

I got my S6 Edge brand new around 3 weeks ago, and all was well with it. But for the past week my phone has been acting up. It has been overheating, being very slow, loosing signal very frequently and the battery has been dying very quickly. 3 days ago, I made an appointment with T-mobile (the place I got the phone at) to have them look at it, and likely send it back to Samsung under the 1 year warranty. This appointment was supposed to be tomorrow.
This is where the main problem arose. Last night, i plugged my phone in to charge on my desk, and then fell asleep. When I woke up this morning, it was still where I left it. I went to pick it up, and it was blazing hot so I quickly unplugged it. I then left the room for a minute, and when I came back i looked closer at the phone and the screen was cracked! The phone has never been dropped, and the aluminium around the screen is in perfect condition.
Could the screen have cracked due to the temperature? Will T-Mobile still take it back without having to pay the $175 deductible? What should I do?
Thank you,
Michaek
DevoutDevelopment said:
I got my S6 Edge brand new around 3 weeks ago, and all was well with it. But for the past week my phone has been acting up. It has been overheating, being very slow, loosing signal very frequently and the battery has been dying very quickly. 3 days ago, I made an appointment with T-mobile (the place I got the phone at) to have them look at it, and likely send it back to Samsung under the 1 year warranty. This appointment was supposed to be tomorrow.
This is where the main problem arose. Last night, i plugged my phone in to charge on my desk, and then fell asleep. When I woke up this morning, it was still where I left it. I went to pick it up, and it was blazing hot so I quickly unplugged it. I then left the room for a minute, and when I came back i looked closer at the phone and the screen was cracked! The phone has never been dropped, and the aluminium around the screen is in perfect condition.
Could the screen have cracked due to the temperature? Will T-Mobile still take it back without having to pay the $175 deductible? Qhat should I do?
Thank you,
Michaek
Click to expand...
Click to collapse
Sucks to read what happened to your screen man! Specially after being with the phone for such a short time. In my personal experience with warranties and service providers, they will more than likely classify the issue as physical damage. Although you didn't drop the phone or have any noticeable point of impact on the body, they will still argue that the screen is cracked.
Your best bet would be to take it to Samsung (They are after all the manufacturer and the warranty is provided by them, not by T-Mobile) and hopefully can talk some sense into the rep. Most of the times when a new flagship device is out, manufacturers like to "capture" probable units that could pose safety risks or a more wide spread problem.
Hope this helps!
Gelialtron said:
Sucks to read what happened to your screen man! Specially after being with the phone for such a short time. In my personal experience with warranties and service providers, they will more than likely classify the issue as physical damage. Although you didn't drop the phone or have any noticeable point of impact on the body, they will still argue that the screen is cracked.
Your best bet would be to take it to Samsung (They are after all the manufacturer and the warranty is provided by them, not by T-Mobile) and hopefully can talk some sense into the rep. Most of the times when a new flagship device is out, manufacturers like to "capture" probable units that could pose safety risks or a more wide spread problem.
Hope this helps!
Click to expand...
Click to collapse
Thanks for the suggestion. Sadly, Samsung told me that I would have to pay for the replacement or repair. I am waiting for a call back from a regional manager to have this problem solved. Hopefully something will happen.
DevoutDevelopment said:
Thanks for the suggestion. Sadly, Samsung told me that I would have to pay for the replacement or repair. I am waiting for a call back from a regional manager to have this problem solved. Hopefully something will happen.
Click to expand...
Click to collapse
Keep us posted how it turns out! I'm interested to see how Samsung handles it.
Gelialtron said:
Keep us posted how it turns out! I'm interested to see how Samsung handles it.
Click to expand...
Click to collapse
Samsung asked me to send in the device for inspection. They said that it will either A. be fixed for free or replaced due to factory issues, or B. Charge me for a full repair.
Will definitely keep you updated when they call me after inspecting the device.
DevoutDevelopment said:
Samsung asked me to send in the device for inspection. They said that it will either A. be fixed for free or replaced due to factory issues, or B. Charge me for a full repair.
Will definitely keep you updated when they call me after inspecting the device.
Click to expand...
Click to collapse
Can you share some images of your phone, front and side profile.
Would be interesting to know if you had a battery failure, where the battery overheated swelled and expanded so much that it blew up causing the screen to crack from the inside.
Pp.
PanchoPlanet said:
Can you share some images of your phone, front and side profile.
Would be interesting to know if you had a battery failure, where the battery overheated swelled and expanded so much that it blew up causing the screen to crack from the inside.
Pp.
Click to expand...
Click to collapse
The thing didn't seem to be expanded. It still turned on, but the battery would drain quickly. Tested it today and got a few hours on the battery. I feel like the battery has been malfunctioning and that it could have caused it, but I dont think that the battery blew.
Sadly the pictures that I took were with an old phone so you cant see much. I would take more but it is already on its way to Texas. :/
Ok, let us know how it turns out and hope you have a favorable outcome with Samsung.
Pp.
PanchoPlanet said:
Ok, let us know how it turns out and hope you have a favorable outcome with Samsung.
Pp.
Click to expand...
Click to collapse
Gelialtron said:
Keep us posted how it turns out! I'm interested to see how Samsung handles it.
Click to expand...
Click to collapse
I talked to a samsung rep today and they said that it will be covered as a full warranty repair. I am still waiting for an update from their system on the repair. Once I get the device back. I will update again.
DevoutDevelopment said:
I talked to a samsung rep today and they said that it will be covered as a full warranty repair. I am still waiting for an update from their system on the repair. Once I get the device back. I will update again.
Click to expand...
Click to collapse
NICE!!! Glad to see they'll cover it!
I wonder what they found?
Probably a battery failure.
???
Pp.
PanchoPlanet said:
I wonder what they found?
Probably a battery failure.
???
Pp.
Click to expand...
Click to collapse
They haven't told me anything besides a "operating system issue" that caused the damage. This could mean anything in my book. A battery problem is likely the issues since the battery has been giving me issues since I got it. At least now it will be repaired, hopefully nothing else goes wrong with the device now.
After using an old RAZR HD I really miss my S6
Just got another phone call from Samsung saying it will NOT being covered. They are taking a second look at it, but where it seems, I might have to file a claim with them to get it sorted out.
So what happened finally?
DevoutDevelopment said:
Just got another phone call from Samsung saying it will NOT being covered. They are taking a second look at it, but where it seems, I might have to file a claim with them to get it sorted out.
Click to expand...
Click to collapse
What happened after the second phone call?
I have faced the similar issue.
visheshsahlot said:
What happened after the second phone call?
I have faced the similar issue.
Click to expand...
Click to collapse
I returned the S6e and got a new phone

Repair Turn Around

Hello all,
I sent my HTC 10 in to get the power button repaired under warranty. I checked with them and was told that it arrived on October 18th, 2017. I have kept in contact with them and was told to wait. Last week, they told me that they sent a quote, which I never received, for damage not under warranty. My phone was in pristine condition when I sent it in, and it was sent in with about two inches of bubble wrap around the phone, so it definitely did not get damaged in shipping. They also never mentioned the damage in previous interactions, leading me to believe that the damage occurred recently in their repair center.
My question is this. Is there anything I can do to receive my device faster? I need this device back for work, and they refuse to send me a new device. Any suggestions?

All Note 4 users with problems (screen freeze, random reboot, eMMC read failure).

There is a class action lawsuit in NJ pending regarding Samung Note 4 (.http://www.classlawdc.com/2017/04/25...failed-defect/) Apparently there is faulty eMMC chip on the motherboard that started going bad about couple of years. Many people have found an app Wake Lock as a work-around to keep the phone working little longer. I have found a thread of people contacting Samsung repair center and negotiating a motherboard replacement for about $70 (in my oppinion an only permenent solution) so I tried it. Make a long story short, when I explained the problem to the agent, who immediatly understood the problem. I made sure the cost of the motherboard replacement was going to be about $70 and change and also he emailed me 2nd day air UPS lable. In about 8 days of turnaround my phone returned with brand new motherboard, a new screen with digitizer and a new charging port installed. They even sent a new AC fast charger and a battery installed in a phone box. If the class action lawsuit wins in the court, I would get reimbursed for the repair but mean while I have a practically brand new phone that will last a long time. $70 well spent.
Can you post the conversation with Samsung because in Canada they're denying anything is wrong.

HTC 10 Battery Replacement by official service

Since the battery situation has reached a point of no return (under 1.5 hours of SOT, random restarts and bootloops under 50%) and since I won't have the opportunity to get a new device for the next year, I would really appreciate it if someone could share his/her experience with battery replacement via the official HTC service.
I can send my device to either UK or DE service points, so any specific experience with those would be ideal. Furthermore, I would really love to know if someone had any issues with sending their devices with an unlocked bootloader, or received them damaged or scratched, as this is the reason why I am still reluctant of sending my device (I have read some horror stories of devices returning scratched or with damaged screens).
Any help would be highly appreciated.
billgs said:
Since the battery situation has reached a point of no return (under 1.5 hours of SOT, random restarts and bootloops under 50%) and since I won't have the opportunity to get a new device for the next year, I would really appreciate it if someone could share his/her experience with battery replacement via the official HTC service.
I can send my device to either UK or DE service points, so any specific experience with those would be ideal. Furthermore, I would really love to know if someone had any issues with sending their devices with an unlocked bootloader, or received them damaged or scratched, as this is the reason why I am still reluctant of sending my device (I have read some horror stories of devices returning scratched or with damaged screens).
Any help would be highly appreciated.
Click to expand...
Click to collapse
+1
I would much appreciate the same info except that I'm in the US. Same exact battery difficulties. I've already bought a new device but I would love to keep this one operational as a backup if the battery can be replaced without ruining the device. All the DIY videos I've watched look like a nightmare.
Not in EU/US, so my experience might be different from yours (YMMV disclaimer)
Got my 10 in for battery replacement (last week of warranty left), and just got it back.
Don't try to replace the battery yourself, to be honest.
I send my phone in for only a battery exchange, and it came back with a new battery, and a new screen.
It's very likely to damage the ribbon cable while putting the phone back.
What I see from some other forums is, basically if you've had software mod, they won't warrant mainboard damage.
Haven't heard anyone had a damaged phone back from official repair though.
It costs around $40-50 for a battery exchange out of warranty IIRC.
jerry855202 said:
Not in EU/US, so my experience might be different from yours (YMMV disclaimer)
Got my 10 in for battery replacement (last week of warranty left), and just got it back.
Don't try to replace the battery yourself, to be honest.
I send my phone in for only a battery exchange, and it came back with a new battery, and a new screen.
It's very likely to damage the ribbon cable while putting the phone back.
What I see from some other forums is, basically if you've had software mod, they won't warrant mainboard damage.
Haven't heard anyone had a damaged phone back from official repair though.
It costs around $40-50 for a battery exchange out of warranty IIRC.
Click to expand...
Click to collapse
Who did the battery replacement? In the US HTC won't replace the battery anymore. I contacted them last week and was told they no longer do it. I'm looking into third party solutions now.
bacon612 said:
Who did the battery replacement? In the US HTC won't replace the battery anymore. I contacted them last week and was told they no longer do it. I'm looking into third party solutions now.
Click to expand...
Click to collapse
Official HTC repairment center in Taiwan. However in my case my phone is still barely in warranty (a week or less). They covered all cost within warranty. Heard an out of warranty battery exchange is around $40-50.
Also, it seems that they also repair foreign htc phones, although at a additional cost of $35, plus whatever the replacement part costs.
If you're really desperate about your battery and don't want to risk it, maybe pay extra? Just sayin' , and not endorsing anything.
Maybe there's some 3rd party that will exchange 10's battery? Just make sure that they'll also change the screen if they damaged it.
Hey folks,
I live in Europe (France). I bought an OEM battery at a fair price from Ebay (I can find the link if anyone is interested) and had the repair done by a store nearby for ~40 euros (which is not so much considering the time it took them to remove the screen without any damage !).
Since the guys agreed to make the change for the same price, I also took the opportunity to replace the rear case, to a beautiful brand new red housing. Now my 10 seems like it just came out of the box, for less than 100 euros in total. I'm happy !
Exact same battery issues over here, but located in AUS. 3rd party repairer is having major issues locating a battery, so I'm going to try going through HTC. Wish me luck!
I just did replacement by myself with the battery that i bought from aliexpress.so far is the winner when i compare with My brother s 2 Yo Phone.i did HTCbattery test. Mine ended with 92% and his 80%
It's a very hard device to repair honestly. I sent my phone for a battery replacement and they accidentally messed up part of the screen(Im guessing they bent a part in the ribbon cable for the screen). I recommend you send it to HTC themselves or a very experienced shop with good reputation and don't try to do it yourself. I must say it does make a huge difference to have the battery replaced.
When i sent my phone in, it was completely stock afaik (it was unlocked and with a custom rom before); howerever, they installed a different version and relocked the bootloader as stated in the papers you sign. It just came back like it was out of the box except that the bootloader said *Tampered* and *RELOCKED* so they didnt restore the bootloader status.
I've got my HTC U12+ two days ago and when I got my 10 out of the case to swap sim cards I noticed a small bulge on the display (see photo). I guess my battery is a bit bulged or something, so I'd like to get it replaced. How should I go about it? I've already written the HTC support, since there doesn't seem to be a repair address or anything like that on the homepage. I am from Germany, so I could just return the phone to my provider, but they take 2-3 weeks longer to get it repaired...
Had battery issues with my HTC 10, it didn't last much, drained quickly and had random shutdowns above 30%.
Orderer a new battery from aliexpress, carefully removed the screen and replaced the battery.
It made a real difference!
lmcmil said:
Had battery issues with my HTC 10, it didn't last much, drained quickly and had random shutdowns above 30%.
Orderer a new battery from aliexpress, carefully removed the screen and replaced the battery.
It made a real difference!
Click to expand...
Click to collapse
which battery did you ordered? 3000 mah, 4000 mah or 4300 mah?
Bareq said:
which battery did you ordered? 3000 mah, 4000 mah or 4300 mah?
Click to expand...
Click to collapse
4000 mah : https://www.aliexpress.com/item/B2P...866.html?spm=2114.13010708.0.0.3a994c4dXZXcbJ
After changing it i used battery calibrator and showed mv max of 4400
lmcmil said:
Had battery issues with my HTC 10, it didn't last much, drained quickly and had random shutdowns above 30%.
Orderer a new battery from aliexpress, carefully removed the screen and replaced the battery.
It made a real difference!
Click to expand...
Click to collapse
Hi, I have the same issue with the battery. You say you removed the screen and replaced the battery. Do you have any tutorial or step-by-step description for this?
Thanks
---------- Post added at 05:42 PM ---------- Previous post was at 05:36 PM ----------
lmcmil said:
Had battery issues with my HTC 10, it didn't last much, drained quickly and had random shutdowns above 30%.
Orderer a new battery from aliexpress, carefully removed the screen and replaced the battery.
It made a real difference!
Click to expand...
Click to collapse
Hi, I have the same issue with the battery. You say you removed the screen and replaced the battery. Do you have any tutorial or step-by-step description for this?
Thanks
SiriusCybernetik said:
Hi, I have the same issue with the battery. You say you removed the screen and replaced the battery. Do you have any tutorial or step-by-step description for this?
Thanks
---------- Post added at 05:42 PM ---------- Previous post was at 05:36 PM ----------
Hi, I have the same issue with the battery. You say you removed the screen and replaced the battery. Do you have any tutorial or step-by-step description for this?
Thanks
Click to expand...
Click to collapse
You could find tutorials on youtube, it's easy to replace, just do it step by step be pacient and careful
Shark5060 said:
I've got my HTC U12+ two days ago and when I got my 10 out of the case to swap sim cards I noticed a small bulge on the display (see photo). I guess my battery is a bit bulged or something, so I'd like to get it replaced. How should I go about it? I've already written the HTC support, since there doesn't seem to be a repair address or anything like that on the homepage. I am from Germany, so I could just return the phone to my provider, but they take 2-3 weeks longer to get it repaired...
Click to expand...
Click to collapse
To give a conclusion to this:
- I wrote the support and got a return label for a local repair shop (3rd party, but authorized by HTC)
- After I sent the device off, I got NO email confirmation that the device arrived, got repaired or got sent back
- Since Hermes is a piece of **** where I live, they never bothered to try to deliver the package.
- By pure luck I was at the Hermes packet pickup store for a different package from Amazon when I learned that I hat not only one, but two packages waiting for me.
- I assume total repair and delivery time was less than a week, but I have no idea how long the package was at the pickup store.
- The battery was replaced, but the glue around the screen was applied quite poorly, but since the device works again I don't really care.
- They didn't touch the OS. Bootloader was unlocked and a custom ROM was installed - no changes after the repair.
BSHD666 said:
You could find tutorials on youtube, it's easy to replace, just do it step by step be pacient and careful
Click to expand...
Click to collapse
I watched a few of those tutorials. Just nope. I'm a bit clumsy by nature, and precision works like that are just a no-no for me. I'd end up having to replace nearly everything, because of accidentally damaged electronic parts.
My HTC 10 is about 1 year old, bought it brand new from aliexpress, so no warranty. Well ... They claim that they give 2 years warranty, but the hurdles that I'd have to go through to send it to them (took 2 months to arrive to me), with no guarantee that I'd get the same phone back when/if they repair it ... Let's just say that it has no warranty.
Luckily, it still has no major issues, apart from an echo problem. Whenever I call someone or someone calls me, whoever is on the other side hears a feedback of his/her own voice for about 30 seconds, then the echo disappears. I hear no echoes, only whoever is on the other side hears it, and only during the first 30 seconds or so of the call. There are no echoes/feedbacks if I turn on the loud speaker or use the earphones. I've been researching about this strange echo issue, and found no solutions. But I digress.
Long story short: I'm too clumsy to attempt a disassembly myself.
Also, it seems that the HTC support here is linked to a company called Regenersis, which I've read very bad reviews about. Since my phone has no warranty, I could search for a third party shop and supply them with the new parts. Although, if it becomes too much of a hassle or if they ask for too much money, I could always buy a new phone.
SiriusCybernetik said:
Hi, I have the same issue with the battery. You say you removed the screen and replaced the battery. Do you have any tutorial or step-by-step description for this?
Thanks
Click to expand...
Click to collapse
Sorry for the late reply, i used the tutorial in : https://www.youtube.com/watch?v=CmL0mMmNBUM&t=566s&list=PLqrAW732T3e_8qLGBDX8YoCI2XWTDCQKW&index=2
Bare in mind that you have great chances of damaging your LCD during the operation, so do it at your own risk and responsability
lmcmil said:
Sorry for the late reply, i used the tutorial in :
&t=566s&list=PLqrAW732T3e_8qLGBDX8YoCI2XWTDCQKW&index=2
Bare in mind that you have great chances of damaging your LCD during the operation, so do it at your own risk and responsability
Click to expand...
Click to collapse
Thanks, this will be helpful.
lmcmil said:
Sorry for the late reply, i used the tutorial in :
&t=566s&list=PLqrAW732T3e_8qLGBDX8YoCI2XWTDCQKW&index=2
Bare in mind that you have great chances of damaging your LCD during the operation, so do it at your own risk and responsability
Click to expand...
Click to collapse
Just one more question. I've watched this and several other videos repeatedly but there's one thing that's not clear to me. Did you have to use some kind of glue or adhesive tape when reassembling the screen?
In some videos they don't mention it and in another one they uses industrial mp glue (B7000?). I have read a lot about people using tape.
What worked well for you? Are there any pitfalls?
Thanks in advance.
Sirius

Repairing or Replacing my Pixel XL

So I have the Pixel XL 128 GB. Had it for two and a half years. The battery is crap. It was typically dying when the percentage got down to the 30s. Now once it gets below 50 percent, all bets are off. At first I thought it was a calibration issue. So I rooted it, in hope I could calibrate using apps. Then I learned that the calibration apps don't really do anything. So I installed AccuBattery, which estimates my battery is only working at 40 percent efficiency. Time for a new battery.
But that's not all. The phone speaker doesn't always work. Restarting would bring it back, for a little while. The headphone connection would drop out. Restarting would help, for a little while. Would also freeze randomly, especially when charging. So I wiped the phone completely, and the freezes, speaker, and headphone problems went away. For a few weeks. Now they are back. Calls are a crapshoot. Restarting helps. My audio or video files won't play. Restarting helps. My phone won't recognize when headphones are plugged in. Restarting WON'T help. And still the random freezes, especially when charging.
My belief is that a defective battery is the main culprit, and replacing the battery will fix all those problems. As it's extremely easy to crack the LCD screen when removing the cover, I'd rather pay to have the battery replaced. Found a place nearby that is a Google certified repair shop. $80 to replace the battery. Even if they crack the screen, they'll replace it at no cost. So I've thought this is the way to go.
But my wife is worried the problem is more than the battery, and replacing the battery will give me a messed up phone with a new battery. We have the Total Mobile Protection, and I wonder if it would be better to just pay the replacement deductible of $149.
Any suggestions? Anyone have a phone replaced through Asurion (Verizon's insurance provider)? What was the experience like? What quality was the replacement phone? Would it be the exact same model?
Thanks in advance to anyone who tried to help me out.
My Pixel XL died late last month and I had a warranty plan with SquareTrade. After I paid the 100.00 deductible, and sent the phone to them for evaluation, they informed me that it would cost more to repair the phone than it was worth, so they refunded me the price I paid for the phone less the deductible. I purchased a new 128 GB Pixel XL on Amazon and a two year warranty from Assurion last week for around 300.00 and change and pocketed the remainder of my refund. I do not need the latest and greatest new phone these days, since I am retired, and do not want to take on any unnecessary debt.
I never get extended warranty coverage from a cellular company because they are a ripoff. You pay for the coverage every month included in your bill and you still have to pay a pretty steep deductible. I would check to see what your 149.00 deductible will get you. Read the fine print on the policy document carefully. I have purchased warranties from Assurion in the past and they were always fair and easy to deal with.
Good luck to you .

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