Since the battery situation has reached a point of no return (under 1.5 hours of SOT, random restarts and bootloops under 50%) and since I won't have the opportunity to get a new device for the next year, I would really appreciate it if someone could share his/her experience with battery replacement via the official HTC service.
I can send my device to either UK or DE service points, so any specific experience with those would be ideal. Furthermore, I would really love to know if someone had any issues with sending their devices with an unlocked bootloader, or received them damaged or scratched, as this is the reason why I am still reluctant of sending my device (I have read some horror stories of devices returning scratched or with damaged screens).
Any help would be highly appreciated.
billgs said:
Since the battery situation has reached a point of no return (under 1.5 hours of SOT, random restarts and bootloops under 50%) and since I won't have the opportunity to get a new device for the next year, I would really appreciate it if someone could share his/her experience with battery replacement via the official HTC service.
I can send my device to either UK or DE service points, so any specific experience with those would be ideal. Furthermore, I would really love to know if someone had any issues with sending their devices with an unlocked bootloader, or received them damaged or scratched, as this is the reason why I am still reluctant of sending my device (I have read some horror stories of devices returning scratched or with damaged screens).
Any help would be highly appreciated.
Click to expand...
Click to collapse
+1
I would much appreciate the same info except that I'm in the US. Same exact battery difficulties. I've already bought a new device but I would love to keep this one operational as a backup if the battery can be replaced without ruining the device. All the DIY videos I've watched look like a nightmare.
Not in EU/US, so my experience might be different from yours (YMMV disclaimer)
Got my 10 in for battery replacement (last week of warranty left), and just got it back.
Don't try to replace the battery yourself, to be honest.
I send my phone in for only a battery exchange, and it came back with a new battery, and a new screen.
It's very likely to damage the ribbon cable while putting the phone back.
What I see from some other forums is, basically if you've had software mod, they won't warrant mainboard damage.
Haven't heard anyone had a damaged phone back from official repair though.
It costs around $40-50 for a battery exchange out of warranty IIRC.
jerry855202 said:
Not in EU/US, so my experience might be different from yours (YMMV disclaimer)
Got my 10 in for battery replacement (last week of warranty left), and just got it back.
Don't try to replace the battery yourself, to be honest.
I send my phone in for only a battery exchange, and it came back with a new battery, and a new screen.
It's very likely to damage the ribbon cable while putting the phone back.
What I see from some other forums is, basically if you've had software mod, they won't warrant mainboard damage.
Haven't heard anyone had a damaged phone back from official repair though.
It costs around $40-50 for a battery exchange out of warranty IIRC.
Click to expand...
Click to collapse
Who did the battery replacement? In the US HTC won't replace the battery anymore. I contacted them last week and was told they no longer do it. I'm looking into third party solutions now.
bacon612 said:
Who did the battery replacement? In the US HTC won't replace the battery anymore. I contacted them last week and was told they no longer do it. I'm looking into third party solutions now.
Click to expand...
Click to collapse
Official HTC repairment center in Taiwan. However in my case my phone is still barely in warranty (a week or less). They covered all cost within warranty. Heard an out of warranty battery exchange is around $40-50.
Also, it seems that they also repair foreign htc phones, although at a additional cost of $35, plus whatever the replacement part costs.
If you're really desperate about your battery and don't want to risk it, maybe pay extra? Just sayin' , and not endorsing anything.
Maybe there's some 3rd party that will exchange 10's battery? Just make sure that they'll also change the screen if they damaged it.
Hey folks,
I live in Europe (France). I bought an OEM battery at a fair price from Ebay (I can find the link if anyone is interested) and had the repair done by a store nearby for ~40 euros (which is not so much considering the time it took them to remove the screen without any damage !).
Since the guys agreed to make the change for the same price, I also took the opportunity to replace the rear case, to a beautiful brand new red housing. Now my 10 seems like it just came out of the box, for less than 100 euros in total. I'm happy !
Exact same battery issues over here, but located in AUS. 3rd party repairer is having major issues locating a battery, so I'm going to try going through HTC. Wish me luck!
I just did replacement by myself with the battery that i bought from aliexpress.so far is the winner when i compare with My brother s 2 Yo Phone.i did HTCbattery test. Mine ended with 92% and his 80%
It's a very hard device to repair honestly. I sent my phone for a battery replacement and they accidentally messed up part of the screen(Im guessing they bent a part in the ribbon cable for the screen). I recommend you send it to HTC themselves or a very experienced shop with good reputation and don't try to do it yourself. I must say it does make a huge difference to have the battery replaced.
When i sent my phone in, it was completely stock afaik (it was unlocked and with a custom rom before); howerever, they installed a different version and relocked the bootloader as stated in the papers you sign. It just came back like it was out of the box except that the bootloader said *Tampered* and *RELOCKED* so they didnt restore the bootloader status.
I've got my HTC U12+ two days ago and when I got my 10 out of the case to swap sim cards I noticed a small bulge on the display (see photo). I guess my battery is a bit bulged or something, so I'd like to get it replaced. How should I go about it? I've already written the HTC support, since there doesn't seem to be a repair address or anything like that on the homepage. I am from Germany, so I could just return the phone to my provider, but they take 2-3 weeks longer to get it repaired...
Had battery issues with my HTC 10, it didn't last much, drained quickly and had random shutdowns above 30%.
Orderer a new battery from aliexpress, carefully removed the screen and replaced the battery.
It made a real difference!
lmcmil said:
Had battery issues with my HTC 10, it didn't last much, drained quickly and had random shutdowns above 30%.
Orderer a new battery from aliexpress, carefully removed the screen and replaced the battery.
It made a real difference!
Click to expand...
Click to collapse
which battery did you ordered? 3000 mah, 4000 mah or 4300 mah?
Bareq said:
which battery did you ordered? 3000 mah, 4000 mah or 4300 mah?
Click to expand...
Click to collapse
4000 mah : https://www.aliexpress.com/item/B2P...866.html?spm=2114.13010708.0.0.3a994c4dXZXcbJ
After changing it i used battery calibrator and showed mv max of 4400
lmcmil said:
Had battery issues with my HTC 10, it didn't last much, drained quickly and had random shutdowns above 30%.
Orderer a new battery from aliexpress, carefully removed the screen and replaced the battery.
It made a real difference!
Click to expand...
Click to collapse
Hi, I have the same issue with the battery. You say you removed the screen and replaced the battery. Do you have any tutorial or step-by-step description for this?
Thanks
---------- Post added at 05:42 PM ---------- Previous post was at 05:36 PM ----------
lmcmil said:
Had battery issues with my HTC 10, it didn't last much, drained quickly and had random shutdowns above 30%.
Orderer a new battery from aliexpress, carefully removed the screen and replaced the battery.
It made a real difference!
Click to expand...
Click to collapse
Hi, I have the same issue with the battery. You say you removed the screen and replaced the battery. Do you have any tutorial or step-by-step description for this?
Thanks
SiriusCybernetik said:
Hi, I have the same issue with the battery. You say you removed the screen and replaced the battery. Do you have any tutorial or step-by-step description for this?
Thanks
---------- Post added at 05:42 PM ---------- Previous post was at 05:36 PM ----------
Hi, I have the same issue with the battery. You say you removed the screen and replaced the battery. Do you have any tutorial or step-by-step description for this?
Thanks
Click to expand...
Click to collapse
You could find tutorials on youtube, it's easy to replace, just do it step by step be pacient and careful
Shark5060 said:
I've got my HTC U12+ two days ago and when I got my 10 out of the case to swap sim cards I noticed a small bulge on the display (see photo). I guess my battery is a bit bulged or something, so I'd like to get it replaced. How should I go about it? I've already written the HTC support, since there doesn't seem to be a repair address or anything like that on the homepage. I am from Germany, so I could just return the phone to my provider, but they take 2-3 weeks longer to get it repaired...
Click to expand...
Click to collapse
To give a conclusion to this:
- I wrote the support and got a return label for a local repair shop (3rd party, but authorized by HTC)
- After I sent the device off, I got NO email confirmation that the device arrived, got repaired or got sent back
- Since Hermes is a piece of **** where I live, they never bothered to try to deliver the package.
- By pure luck I was at the Hermes packet pickup store for a different package from Amazon when I learned that I hat not only one, but two packages waiting for me.
- I assume total repair and delivery time was less than a week, but I have no idea how long the package was at the pickup store.
- The battery was replaced, but the glue around the screen was applied quite poorly, but since the device works again I don't really care.
- They didn't touch the OS. Bootloader was unlocked and a custom ROM was installed - no changes after the repair.
BSHD666 said:
You could find tutorials on youtube, it's easy to replace, just do it step by step be pacient and careful
Click to expand...
Click to collapse
I watched a few of those tutorials. Just nope. I'm a bit clumsy by nature, and precision works like that are just a no-no for me. I'd end up having to replace nearly everything, because of accidentally damaged electronic parts.
My HTC 10 is about 1 year old, bought it brand new from aliexpress, so no warranty. Well ... They claim that they give 2 years warranty, but the hurdles that I'd have to go through to send it to them (took 2 months to arrive to me), with no guarantee that I'd get the same phone back when/if they repair it ... Let's just say that it has no warranty.
Luckily, it still has no major issues, apart from an echo problem. Whenever I call someone or someone calls me, whoever is on the other side hears a feedback of his/her own voice for about 30 seconds, then the echo disappears. I hear no echoes, only whoever is on the other side hears it, and only during the first 30 seconds or so of the call. There are no echoes/feedbacks if I turn on the loud speaker or use the earphones. I've been researching about this strange echo issue, and found no solutions. But I digress.
Long story short: I'm too clumsy to attempt a disassembly myself.
Also, it seems that the HTC support here is linked to a company called Regenersis, which I've read very bad reviews about. Since my phone has no warranty, I could search for a third party shop and supply them with the new parts. Although, if it becomes too much of a hassle or if they ask for too much money, I could always buy a new phone.
SiriusCybernetik said:
Hi, I have the same issue with the battery. You say you removed the screen and replaced the battery. Do you have any tutorial or step-by-step description for this?
Thanks
Click to expand...
Click to collapse
Sorry for the late reply, i used the tutorial in : https://www.youtube.com/watch?v=CmL0mMmNBUM&t=566s&list=PLqrAW732T3e_8qLGBDX8YoCI2XWTDCQKW&index=2
Bare in mind that you have great chances of damaging your LCD during the operation, so do it at your own risk and responsability
lmcmil said:
Sorry for the late reply, i used the tutorial in :
&t=566s&list=PLqrAW732T3e_8qLGBDX8YoCI2XWTDCQKW&index=2
Bare in mind that you have great chances of damaging your LCD during the operation, so do it at your own risk and responsability
Click to expand...
Click to collapse
Thanks, this will be helpful.
lmcmil said:
Sorry for the late reply, i used the tutorial in :
&t=566s&list=PLqrAW732T3e_8qLGBDX8YoCI2XWTDCQKW&index=2
Bare in mind that you have great chances of damaging your LCD during the operation, so do it at your own risk and responsability
Click to expand...
Click to collapse
Just one more question. I've watched this and several other videos repeatedly but there's one thing that's not clear to me. Did you have to use some kind of glue or adhesive tape when reassembling the screen?
In some videos they don't mention it and in another one they uses industrial mp glue (B7000?). I have read a lot about people using tape.
What worked well for you? Are there any pitfalls?
Thanks in advance.
Sirius
Related
Now, I know...the M9 has ALWAYS had a reputation for being bad on batteries.
I also know, that Facebook and Messenger are two nasty apps that eat batteries alive.
Saying all of that up front, the battery life on my M9 has very suddenly become VERY bad (even with Facebook and Messenger not installed). I thought it might have been a battery calibration issue, but trying a calibration program out seems to yield no improvement (even in the accuracy of the battery indicator).
So, now, if I'm lucky, I'll get about 2.5hrs of battery life even if the phone is in airplane mode indoors. My battery will get to about 65% and then the phone will shut off. When I try to start the phone, I'll get a 0% indicator sometimes, but after plugging it into the charger, I'll then see about 65% battery instantly.
Is there anything I can do or should I throw in the towel and upgrade to an HTC 10? Things are to the point I can't use the thing when its plugged into the charger!
I was using the last nightly build of CM on the thing for months before it got THIS bad. I thought maybe keeping it plugged into the charger too much was the problem, but wiping the dalvik cache after fully charging might help too... no change. I tired flashing Lineage and the battery life is the roughly the same.
Should I try flashing back to stock or try a firmware upgrade or somekind? I honestly have no clue what to do with this thing.
I honestly believe it's a hardware issue. I've tried most anything and I'm there too! I was just going to buy a lightly used m9, flash my current ROM onto it, and wait for the Pixel 2 (the HTC is looking like a disappointment).
My brother had a similar issue with his M8. Sprint refused to acknowledge any kind of hardware issue and insisted that he must have too many apps running, even after a factory reset. He eventually switched to an HTC 10.
I currently have my HTC 10 in for warranty so I have to us my M9 in the meantime. I tried upgrading to a nougat rom only to get terrible battery life. I switched to the santod stock debloated marshmallow and it lasts the day and a couple of hours. I read on the thread that there are no nougat radios for the M9 which causes the battery drain.
I figured it out. It was the battery all along. Replaced the battery, and the phone is getting the best battery life it has ever gotten.
TheXev said:
I figured it out. It was the battery all along. Replaced the battery, and the phone is getting the best battery life it has ever gotten.
Click to expand...
Click to collapse
Did you replace it yourself? Was it that hard? My battery will randomly die at 23% sometimes. Debating on replacing it. Can't afford a pixel at the moment.
Flyhalf205 said:
Did you replace it yourself? Was it that hard? My battery will randomly die at 23% sometimes. Debating on replacing it. Can't afford a pixel at the moment.
Click to expand...
Click to collapse
Yes, I replaced it myself, and your situation sounds VERY similar to mine. It was one of the trickiest operations I have ever done on a phone by far, but the M9 has a few things that make it much easier to do then the M8 for sure (I was dreading having to replace a USB port on my old M8). I replaced the USB port for my M9 while I was in there and also did the thermal mod to help cool the CPU down. I have a very steady hand and some experience doing these types of things, but am by no means a professional.
I talk about my experiences doing all three of these operations here: https://forum.xda-developers.com/showpost.php?p=72235621&postcount=49
Only additional note I have is, that the Amazon seller I bought my battery from is now out of stock. A friend of mine who just bought a M9 is ordering a new battery for his, so I can update you with that experience soon. As some people seem to be getting old batteries or batteries that aren't holding a charge even from the vendor I bought mine from. I almost wonder if some scumbags are returning batteries to Amazon saying they didn't use them, but are actually sending back their old batteries!
I did notice while looking for new battery replacements on Amazon the other night, that there does appear to be generic non-OEM replacement options on the market now, where I did not find those at the time I did my replacement. My friend is getting his battery off ebay from a Hong Kong seller, so it will likely be a few weeks before we have it in hand.
I also used this video on youtube as reference: https://www.youtube.com/watch?v=WYm-2dUW03M I stopped and did the USB board replacement before most of the steps (that is actually quite easy to do by itself). You can watch it to get a REALLY good idea of what you'll have to deal with. I had the Verizon version of the M9 to deal with, so I only had one antenna wire instead of two (most be a different antenna in the VZW version of the phone), and getting the CNC connections back together was harder then ANY of the ribbon cables shown. I had to remove my contact lenses and look at the motherboard really close to see it clearly.
@TheXev Thanks for all of the info. I heard that conducting the battery swap was notoriously tricky. I ended up just buying a m9 for cheap and porting everything over to it... when this battery inevitable dies in 6 months I may give the self-replacement a go (or move on to a Pixel or something).
Exokan said:
@TheXev Thanks for all of the info. I heard that conducting the battery swap was notoriously tricky. I ended up just buying a m9 for cheap and porting everything over to it... when this battery inevitable dies in 6 months I may give the self-replacement a go (or move on to a Pixel or something).
Click to expand...
Click to collapse
Just finished replacing my battery this morning. Took me about 45 minutes. I followed this video here https://www.youtube.com/watch?v=HDvBvrWN73s&t=180s .... I just hope this will delay me buying a pixel. Expensive!
Bought this one here. I doubt it is OEM but we will see how battery life last on this. http://www.ebay.com/itm/Original-OE...e=STRK:MEBIDX:IT&_trksid=p2060353.m2749.l2649
Thanks @TheXev
Aganar said:
My brother had a similar issue with his M8. Sprint refused to acknowledge any kind of hardware issue and insisted that he must have too many apps running, even after a factory reset. He eventually switched to an HTC 10.
Click to expand...
Click to collapse
Flyhalf205 said:
Just finished replacing my battery this morning. Took me about 45 minutes. I followed this video here https://www.youtube.com/watch?v=HDvBvrWN73s&t=180s .... I just hope this will delay me buying a pixel. Expensive!
Bought this one here. I doubt it is OEM but we will see how battery life last on this. http://www.ebay.com/itm/Original-OE...e=STRK:MEBIDX:IT&_trksid=p2060353.m2749.l2649
Thanks @TheXev
Click to expand...
Click to collapse
Glad it worked out for ya.. but on a stranger note... WTF IS UP WITH THAT VIDEO!? lol its EXACTLY the same as mine, only with a different logo, the font was changed from blue to red.... and the music is different but it is otherwise EXACTLY THE SAME. lol
I'm switching tabs between these videos at different parts, and its just changing colors... I think your video is from the original author, I'm going to let him know about this other channel ripping off their work.
My phone has same battery behavior.
Anyone in Los Angeles area want to swap out my battery for me???
Any reputable phone service places anyone can recommend?
I really don't think I should try to do this myself.
I bought a supposedly genuine battery off of Ebay that turned out to be a total bust. It doesn't fit well either as I can feel it shifting inside the phone. :crying:
Does anyone have any suggestions on good OPO 2 replacement batteries?
I actually bought 2 different ones (one from ebay and one from a different site). Both of which turned out to be bad. They worked but they lasted less than the original one. I ended up going back to the original. If yours' is tottaly dead, I suggest you just stick with whatever you've got and don't waste more money.
why don't you buy it from oneplus store?
leonalewis said:
why don't you buy it from oneplus store?
Click to expand...
Click to collapse
Because if you already knew, oneplus doesn't sell any replacement parts through their store, they only do repairs (which are expensive afaik)
Damn, guess I'll have to go back to the old one. I might try Amazon and see if they're better than ebay.
Thinking after 2 years it's time for a battery replacement, I ordered as well recently from Ebay waiting it to be delivered but not keeping my hopes high. I let you guys know if it turns out OK.
Edit: It's terrible. Overheats and charges really slow etc. Went back to the stock. Ordered another one. Will update.
Edit 2: Back again to stock.
same here guys.. got the phone for 20 months now and in winter I got huge battery drops....I'm just calling/email and the battery won't last for more then 8 hrs... this is crazy...
same here, bought two on ebay, both worse than the original.
Asked support where to get a original replacement, but they wouldn't tell, but offered to do the replacement for around 40 Euros. It took almost 5 weeks though, so if you have a spare phone, I'd advise to do the same, instead of trying to find a decent replacement somewhere....
Hi everyone, reviving this thread as the older our beloved op2 gets the more and more of us will be in a need of a replacement battery.
Now, did anyone have any luck finding an oem battery replacement somewhere else than OP support?
All the "originals" on eBay seem to be garbage.
Where to buy good battery? Anyone bought recently & is satisfied with the product?
shrimetal said:
Where to buy good battery? Anyone bought recently & is satisfied with the product?
Click to expand...
Click to collapse
before you start getting stuff from ebay and other questionable sources, ask OP how much will it cost you for THEM to replace it.
in my case, they are asking for 33 euros which is actually not bad at all. as a matter of facts, i am actually sending mine out for repair tomorrow. sure, i will have to live without my OP for like 2 weeks, but there is a guarantee i will get an original battery.
rule of a thumb - "original" batteries from ebay are ****
Jackill said:
before you start getting stuff from ebay and other questionable sources, ask OP how much will it cost you for THEM to replace it.
in my case, they are asking for 33 euros which is actually not bad at all. as a matter of facts, i am actually sending mine out for repair tomorrow. sure, i will have to live without my OP for like 2 weeks, but there is a guarantee i will get an original battery.
rule of a thumb - "original" batteries from ebay are ****
Click to expand...
Click to collapse
I agree. Charged the same. Like you said, will give it to service Centre.
Hi all, so I've bought one on ebay for like 15$ with tools set and so far so good, on one charge got like 1,5 - 2 days - average usage (calls, emails, toilet gaming) , but charging time is longer i think... keywords for ebay "Original NEW Battery BLP597 For OnePlus Two 2 With Nice Tools 3200mAh 3.8V"
I'm using it for 3rd week now...
I recently had my battery replaced by OP.
RMA created in the weekend.
Package shipped out on Tuesday evening (through UPS).
Delivered at the repair center on Wednesday, repair quote received (and paid) in the evening.
Repaired on Thursday morning and dispatched later that day.
Received back in my possession (UPS delivered) on Friday.
Sure, it was wiped, bootloader locked and flashed with OOS 3.6.1. but that was expected.
I have absolutely no reason to complain and I hereby officially regret all my previous attempts to get a "new" battery from ebay or other questionable sources for which I wasted more money than OP asked for: 33 EUR.
New battery immediately increased the SOT by 1 hour and i no longer face the issue i faced before which was: whenever the battery dropped to 30% i knew i had no more than half an hour left until the phone died.
So, if you need a new battery, save yourself the time and money and do it the same way. I would certainly recommend this to all european customers, like me.
mincaeuro said:
Hi all, so I've bought one on ebay for like 15$ with tools set and so far so good, on one charge got like 1,5 - 2 days - average usage (calls, emails, toilet gaming) , but charging time is longer i think... keywords for ebay "Original NEW Battery BLP597 For OnePlus Two 2 With Nice Tools 3200mAh 3.8V"
I'm using it for 3rd week now...
Click to expand...
Click to collapse
Hello, can you please install "accubatery" app from playstore and charge your phone from 1-100% without using it? It will show you a real estimate of your battery capacity. Post screenshots afterwards, I will buy that battery for sure if its close to an original new one. Thank you!
Hi, will install it, but not sure about the 0-100% as I need the phone for daily use..maybe during weekend
Y
mincaeuro said:
Hi, will install it, but not sure about the 0-100% as I need the phone for daily use..maybe during weekend
Click to expand...
Click to collapse
Thank you, the 0-100% is not that important, the bigger fraction of charge the better, you can install it now and it will measure your battery over time, the more charge sessions of over 20% the more accurate results it gives.
Hi so I've done it yesterday. See screenshots attached.
mincaeuro said:
Hi so I've done it yesterday. See screenshots attached.
Click to expand...
Click to collapse
That's actually very nice score, looks like a real oem battery or a very close one. New original. Batteries show around 90%-93% with that app. Buying one, thankyou.
Maybe this has been asked elsewhere... but facing the fact that mostly our only option here is 3rd party batteries... has anyone tried one of the two (or more?) Chinese 3800mAh batteries? One is called an HSABAT (maybe the company) and the other a Da Da Xiong.
Here's the HSABAT "New 3800mAh BLP597 Battery" (I am not recommending or dissing this! Just interested if someone's tried it!):
https://www.ebay.co.uk/itm/HSABAT-N...Oneplus-2-One-Plus-Two-Battery-p/202269516963
And here's the Da Da Xiong 3800mAh BLP597 Battery:
https://www.dhgate.com/store/product/da-da-xiong-3800mah-blp597-battery-for-oneplus/399378631.html
AGAIN... neither of these have been tested by me. I am wanting input from anyone who has tested them. I know we sometimes have opinions re China, many of those opinions bogus, but folks our phones were made there. So maybe these are good. And maybe they are a joke. I hope for input from someone who's tried 'em.
Phone just quit charging the other day. No water damage or anything, it just died. Holding the power down trying to boot it after letting it charge for a while doesn't do anything. The phone is cold to the touch and I think it just went kaput.
No biggie, right? I have a warranty.
The problem is when I try to email or call them, I get nowhere. There is no response to any communication with LeEco. Does anyone have any ability to initiate a warranty claim and an RMA? I just need a replacement and am not looking for a refund or anything. I'm in the US.
Please help - I feel like I just lost $200 if I can't reach anyone over at LeEco.
Purchased the phone at Best Buy and in calling them they gave me a number that doesn't exist for support at LeEco.
Do I have any recourse with Best Buy?
Thanks in advance.
I am in the same boat, was trying to call them multiple times, but no response. Send them email also.
I dont know if you guys live in a humid climate or not but for the hell of it , put it in bag of rice seal good and let it sit for 24 hours can't hurt. Maybe moisture got in there
Have you try this: https://forum.xda-developers.com/le-max-2/how-to/guide-hard-brick-fix-qualcomm-hs-usb-t3492949
Good luck
Maybe you could submit a ticket to Leeco, from here: http://www.leeco.com/us/user/cutTicket.html
bwzippy said:
Phone just quit charging the other day. No water damage or anything, it just died. Holding the power down trying to boot it after letting it charge for a while doesn't do anything. The phone is cold to the touch and I think it just went kaput.
No biggie, right? I have a warranty.
The problem is when I try to email or call them, I get nowhere. There is no response to any communication with LeEco. Does anyone have any ability to initiate a warranty claim and an RMA? I just need a replacement and am not looking for a refund or anything. I'm in the US.
Please help - I feel like I just lost $200 if I can't reach anyone over at LeEco.
Purchased the phone at Best Buy and in calling them they gave me a number that doesn't exist for support at LeEco.
Do I have any recourse with Best Buy?
Thanks in advance.
Click to expand...
Click to collapse
Phones don't die just like that, in your case, it's either the battery, or a hard brick, or a defective screen. You should better change the battery and try to flash stock software afterwards if battery doesn't work, then you go for the screen, also the chargers that LeEco provides are crappy so it maybe went "out" and afterwards you went out of battery, try to charge with a different cable and charger. Can't post links till i get to 10 posts, if you don't mind and if i was helpful click the thanks button .
Well the phone is in with some rice and a silicone packet thing that absorbs moisture. It never got wet before it died, but figured what the heck, I have no other options.
LeEco won't pick up the phone, nor return my emails or voicemails. Nice company!
@filippos96 - phone is fully stock and I've tried several different chargers. The phone doesn't get warm at all - like its not even receiving power. If I open it up to replace the battery that might not fix it if the issue is with a component before the battery.
Thanks for the suggestions guys. If anyone knows a shortcut to open an RMA I would greatly appreciate it.
bwzippy said:
Well the phone is in with some rice and a silicone packet thing that absorbs moisture. It never got wet before it died, but figured what the heck, I have no other options.
LeEco won't pick up the phone, nor return my emails or voicemails. Nice company!
@filippos96 - phone is fully stock and I've tried several different chargers. The phone doesn't get warm at all - like its not even receiving power. If I open it up to replace the battery that might not fix it if the issue is with a component before the battery.
Thanks for the suggestions guys. If anyone knows a shortcut to open an RMA I would greatly appreciate it.
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It doesn't respond to ANYTHING? Like if you press the power button for 10+ seconds does it vibrate? Like it doesn't even show boot screen or smth? Need more info for a better diagnosis. Also, doesn't matter if the phone is fully stock, anything could have been a factor leading to hard brick, which is most likely your case.. It's like most certainly the battery or a hard brick, may be a bad screen, one of those 3 for sure though. I vote for hard brick and dead battery . Happened to me on my 1+1.. I had no hope that the phone was ever gonna be usable, though that the cost would be higher than the ceiling, it turns out that it was just 8$, a new battery.. I have much much experience with smartphones, used to run my own repair and sell shop. It's up to you if you wanna follow my advise for free, or visit a fellow repairman . If this was any helpful to you please make sure you click the thanks button so i can get better and more helpful .
No screen on at all. No charge light. Imagine a brick. This is similar.
Did you purchase your phone with a credit card? Most have extended warranty programs. I'd go that route and see if you can get your money back. They generally don't kick in until the manufacturer warranty expires but it looks like the manufacturer is out to lunch. Doesn't hurt to try.
Hi well my charger burned in the Le Eco Le Pro 3 while charging and now the phone wouldn't charge. Mind you it's and excellent phone and while my warranty comes to an end in October I can't get in contact with the manufacturer. It's really annoying because I only want that part fixed.
Has anyone managed to get in contact with them please help.
Lesy_les said:
Hi well my charger burned in the Le Eco Le Pro 3 while charging and now the phone wouldn't charge. Mind you it's and excellent phone and while my warranty comes to an end in October I can't get in contact with the manufacturer. It's really annoying because I only want that part fixed.
Has anyone managed to get in contact with them please help.
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LeEco did a bit of downsizing. Read the history section.
https://en.m.wikipedia.org/wiki/LeEco
Legally, Best Buy should honor the warranty and most suppliers would.
For example, Just a month ago, I have returned one of my LeEco phones (5 months old) that was damaged by a faulty cable. and I received a brand phone under warranty.
Unfortunately, Best Buy is notorious for not honoring factory warranties or even their own Geek Squad extended warranties.
https://topclassactions.com/lawsuit...fails-honor-geek-squad-plans-full-warranties/
You bought a phone with a published warranty from a company that is still in business. Most likely Best Buy received extra margin to service the warranty themselves.
Squeaky Wheel gets the grease
Since you cannot reach the manufacturer , you should keep contacting Best Buy, stay on the line and do not take no for an answer, keep asking for the next person up and record the phone call ( they are recording you) if you keep pressing they may give in. Important, remain polite and professional. If you are rude, they will do nothing for you.
Persistence works -read the solution on this page:
http://forums.bestbuy.com/t5/Best-B...pany-s-Promise-of-Quality-Service/m-p/1116017
Alternatively, get another cable and try unbricking your phone by following the unbrick guide. ( its works but only if you have a x727 or a x720) Its also possible that you have a hardware issue like I did. Worst case you can buy parts for these phones on Ebay and Alibaba
Sorry to hear about your phone
Which charger were you using?
Hi, I purchased 2 LeEco Le Pro 3 phones, and both have broken down completely manufacturer's fault. One, the battery inside the phone started to expand and push out the front screen glass out of its edges. The other one, which I purchased as a backup, the screen auto rotate does not work. I think the sensor is broken.
Now, I have no way to contact the manufacturer for the warranty repairs, none of the contact info are working. I purchased the phones directly from the manufacturer LeEco Mall (just as OnePlus sells directly to the consumer), so I can't even try to return it to the distributor or the seller.
PS: how long is the warranty period on these phones?
PPS: is there a reason that many distributors are still selling the Le S3, and other models except for the Le Eco Le Pro 3? I can't even buy the Le Pro 3 any more. Anyone else having the same problems mentioned above?
Guys give up, we are ALOT of LeEco Le Pro 3 users who got this problem. Everything started from nothing
@tsongming did you heard any news? I can see that one more user killed his phone Are there more or just him ? This is too strange, since 1 month alot of phones died .... hmm
---------- Post added at 05:52 PM ---------- Previous post was at 05:34 PM ----------
bwzippy said:
No screen on at all. No charge light. Imagine a brick. This is similar.
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we have exactly the same, try to search our thread on it. One user fixed his phone by "re-powering" his battery. I bought another battery and nothing happend for my phone sadly.
Stock
Unfortunately, all of these recent issues are likely due to manufacturing. If you take a look you will find that quite a few people who never used a custom rom are also having these issues on stock. Probably alot of the issues are the battery. Ideally the battery should not go over 100F / 38C
For these cases a battery will likely resolve the issue, of course there is also the issue with burned ports.
Custom Roms
But many of the Roms made within the last couple of months are based on Pie and there are too many unknown factors, such as permissions being reset for unknown reasons, edited thermal settings reverting to default etc.
Recently we have seen chip damage. But the cause of chip damage has been found and resolved.
If you are reading this post and your phone is fine. Take every precaution to ensure that your battery stays cool and if on Pie make sure that you have the very latest thermal patch installed.
My HTC 10 is going to be 2 years old. And probably see a degradation soon on battery performance. Since Apple has nation-wide local stores to offer $29 battery replacement to iPhones, I am wondering is there any certified battery replacement for HTC? I know BestBuy is doing battery replacement for Samsung phones, but you know HTC is NOT so mainstream as Samsung, is there any place I can have HTC 10 battery replaced? I am pretty sure HTC official support is going to be expensive on this.... wouldn't consider them anyway.
The DIY video kinda scares me away, as I tried to open a few phones several years ago, and there were dirts leaked into screen after I assembled the phone back. So if DIY is my last resort, I wouldn't bother replacing the battery... May consider buying a iPhone or Samsung due to their minimum maintenance efforts.
35€ for a new battery including replacemet services
http://www.fixservis.sk/pokazen-bat-ria-p40698
vrsko said:
http://www.fixservis.sk/pokazen-bat-ria-p40698
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Com'on.. Not in that country.. If shipping to Slovakia is the only way, I'd risk dissembling the phone by myself.
ctzw said:
My HTC 10 is going to be 2 years old. And probably see a degradation soon on battery performance. Since Apple has nation-wide local stores to offer $29 battery replacement to iPhones, I am wondering is there any certified battery replacement for HTC? I know BestBuy is doing battery replacement for Samsung phones, but you know HTC is NOT so mainstream as Samsung, is there any place I can have HTC 10 battery replaced? I am pretty sure HTC official support is going to be expensive on this.... wouldn't consider them anyway.
The DIY video kinda scares me away, as I tried to open a few phones several years ago, and there were dirts leaked into screen after I assembled the phone back. So if DIY is my last resort, I wouldn't bother replacing the battery... May consider buying a iPhone or Samsung due to their minimum maintenance efforts.
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Not sure where you are located, but you might give these guys a try:
https://www.ubreakifix.com/htc-repair
I realize the HTC 10 isn't listed but it might be worth contacting them and see if they can help you with your issue.
ctzw said:
Com'on.. Not in that country.. If shipping to Slovakia is the only way, I'd risk dissembling the phone by myself.
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tried to help... this is what you get when you ask for a repair service and exlude any information about your location... ?
OP:
- Contact the closest HTC you find, maybe you have to ship it to another country, but that is the easiest it will get.
- DO NOT DO IT YOURSELF. I bought an OEM battery for my M7 from a "trusted seller". It's a big shop, and really, people trust them. Took me 2 days to disassemble the phone (obviously with breaks and work and all), it's extremely tedious and cumbersome. Then I put it together, but no charge. Turns out, the new battery was defective out of the box. Also, the repair process is so destructive, I do not think you can take the phone apart 2-3 times. Maybe once, twice if you are extremely careful. But it is almost beyond human - to be so careful and cautious. You have to look out for so many small cables, ribbons. Point is, if HTC messes up, they fix it / give you a new phone, whatever. If you mess up, bye-bye phone.
I called a local UBreakIFix shop, and they said that, since the screen must be removed and it's so thin, to replace the battery on the HTC 10, they would have to charge me for replacing the screen plus battery. About $130 for parts and labor.
saga-more said:
I called a local UBreakIFix shop, and they said that, since the screen must be removed and it's so thin, to replace the battery on the HTC 10, they would have to charge me for replacing the screen plus battery. About $130 for parts and labor.
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Because they're a business, they're all about doing jobs quickly. The longer it takes, the more it costs them to complete it. As such, they can't be bothered with educating themselves on how to do the HTC 10 properly. There is a technique and it takes time. If it wasn't possible, nobody would be doing it with any reported success. The main thing is heating up the phone enough to soften the adhesive, and being gentle enough not to disturb the ribbon cable for the screen.
HTC really boned it on the HTC 10. If there was no battery issue, it would be a strong competitor for the Google Pixel. But they cut corners to keep manufacturing costs low, and sacrificed serviceablility. Coupling that with the common battery problem, they're left with frustrated customers who are destined to abandon the brand. It's a real shame because without the battery issue, the HTC 10 is pretty much about as good as the Google Pixel. I showed mine to a friend with the Pixel and we did a compare. Aside from the Pixel being a little lighter, the screen intensity of the HTC 10 was better and the case feels more solid.
yea HTC won't work on the 10 anymore.. EOL (in USA anyway) and UK won't take it
anyone willing to change my battery?
I will pay, PM me please.
on eBay, you can find brand new HTC 10 for about $110 and brand new HTC U11 for about $170. If your cost of repair is around $100, it would make more sense to purchase a brand new HTC 10 or a brand new HTC U11.
tiga2001 said:
on eBay, you can find brand new HTC 10 for about $110 and brand new HTC U11 for about $170. If your cost of repair is around $100, it would make more sense to purchase a brand new HTC 10 or a brand new HTC U11.
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I agree. I do..
htc u11 doesnt work fully on verizon AFAIK, and I love the 10 anyway.
but for the new htc 10, my issue is that with ebay, some wont take returns, and lithium batteries degrade. new doesn't mean you're getting a new battery.
un-used, yes if new.
but if no returns, and it only has like 70% capacity, I'm where I am now and then stuck with 2 10s
but yes the ONLY place i could find was:
www.ubreakifix.com
they quoted me at $99 for the battery repair, and it includes:
new battery
new screen (if they break it)
new whatever if they break it
(meaning they cover everything for the $99)
and 90 day warranty
soooo. idk
theres literally like no phone im interested in.
and here in the us, at least what ive found is no one will touch it because they can't guarntee the screen not breaking, and once that happens, as you said, gets higher than phone is "worth"
andybones said:
I agree. I do..
htc u11 doesnt work fully on verizon AFAIK, and I love the 10 anyway.
but for the new htc 10, my issue is that with ebay, some wont take returns, and lithium batteries degrade. new doesn't mean you're getting a new battery.
un-used, yes if new.
but if no returns, and it only has like 70% capacity, I'm where I am now and then stuck with 2 10s
but yes the ONLY place i could find was:
www.ubreakifix.com
they quoted me at $99 for the battery repair, and it includes:
new battery
new screen (if they break it)
new whatever if they break it
(meaning they cover everything for the $99)
and 90 day warranty
soooo. idk
theres literally like no phone im interested in.
and here in the us, at least what ive found is no one will touch it because they can't guarntee the screen not breaking, and once that happens, as you said, gets higher than phone is "worth"
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I see that makes some sense. I am not familiar with the battery degradation of phones that haven't been used in 3 years, but it does sound like a brand new battery would be a good way to go to get maximum battery life. I also wish there was an easy way to replace the battery so that I wouldn't have to go through the route of looking for a new phone. I'm currently planning to get a new HTC U11 from eBay, but was certainly considering another HTC 10 before I discovered how cheap the U11 is from certain sellers.
tiga2001 said:
I see that makes some sense. I am not familiar with the battery degradation of phones that haven't been used in 3 years, but it does sound like a brand new battery would be a good way to go to get maximum battery life. I also wish there was an easy way to replace the battery so that I wouldn't have to go through the route of looking for a new phone. I'm currently planning to get a new HTC U11 from eBay, but was certainly considering another HTC 10 before I discovered how cheap the U11 is from certain sellers.
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Another thing I forgot about was root, duh lol.
Unlocked model can unlock bootloader, but I'm not sure about s-off app is still available for it. I'd pay the $25 no problem, but would need to refresh myself ifits an option.
I know there's Java cards and xtc clip but that's another investment really, would maybe need to fund someone that already has one
Phone battery is swelling day by day , I do not know whats the matter but because of that even my phone's display not working properly
I am not getting genuine battery online , any suggestions?
touchscreen panel has already came out because of swollen battery!
You need to stop using it and turn off the device. The battery is damaged and using it any further you risk seriously injuring yourself.
Basically at this stage the phone is done for, but if you want to continue using it you gotta replace the battery. M8s and M9 batteries fit and work with M8, although they might also be hard to get nowadays. If you still can't find any or you don't want to attempt doing the replacement yourself you can also ask your local phone repair shops if they can fix your device - that would be a safe, but a costly way though.
Thanks brother actually it ruined working display too( i mean that swollen battery) , some part of screen is not getting any touch effect ! well I will try to find battery in market! Thanks again
Phalangioides said:
You need to stop using it and turn off the device. The battery is damaged and using it any further you risk seriously injuring yourself.
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I fully agree here. Swollen battery is damaged, and this is a dangerous situation.
Also, do NOT try to charge the battery. It may catch fire or explode! If you remember all the stories about Samsung Note (forget which iteration of the Note) batteries burning or exploding, this is a similar situation.
The thread title "Urgent" is no joke.
I've replaced both battery and display in my mind, it is not really difficult. Both are available on eBay and Amazon. There are many videos and instructions on how to do it. If you decide to do it yourself I would suggest watching the videos many times and have the instructions open while working on the phone. Take your time and refer to the instructions.
Sent from my SM-G965U using Tapatalk
take time... I have done this 2 times before... when open the body take care about the hardware buttons. I have destroyed them only with an little plektrum.. the htc one M8 is the difficult devices that I have reapired. I will recommend to buy an damaged device for trying the repairprocess.