Hello all,
I sent my HTC 10 in to get the power button repaired under warranty. I checked with them and was told that it arrived on October 18th, 2017. I have kept in contact with them and was told to wait. Last week, they told me that they sent a quote, which I never received, for damage not under warranty. My phone was in pristine condition when I sent it in, and it was sent in with about two inches of bubble wrap around the phone, so it definitely did not get damaged in shipping. They also never mentioned the damage in previous interactions, leading me to believe that the damage occurred recently in their repair center.
My question is this. Is there anything I can do to receive my device faster? I need this device back for work, and they refuse to send me a new device. Any suggestions?
Related
My Desire has boot looping issues (overheating while playing games and charging etc).
So I am going to take it back to Car Phone Warehouse tomorrow.
I do not own another phone.
And I heard phone repairs can take weeks.
While my phone is sent for repair would I get a spare phone?
I am a student I can't afford buying another phone while this is being repaired.
If you have insurance with them then you might, otherwise nope
No insurance
Edit: On average how long will it take to repair
O2 didn't ask me if I was insured and have offered me a courtesy phone when I inquired about repairing a fault with my HD2. So it won't hurt to ask, they only give you a beat up £15 Nokia.
i got the same issues with mine for the last 2 months & getting worse as time goes on.
9 mths old so still under warranty.
just contacted the seller 777-mobile waiting on a reply. mine will be in the mail thursday to be fixed.
in a 30 min call it rebooted 4 times cell was @ 27 deg celcius & i have a split sytem air con set at 24C pointing down at it & the cell sits on a laptop cooler fan as well.
Hi guys, I'm currently on my second one x as first was faulty.
This handset is also faulty and I have a replacement due on Tuesday. I booked the replacement within minutes of getting the handset as the same issues occurred (graphical corruption on most screens, like a garbled cartridge game lol. Also signal dropping not reconnecting)
Annoyingly, my gf handed the phone to me in town today, we fumbled and dropped the thing (headbutting each other in the process, not graceful lol) and now there are several minor scratches on the screen. Not immediately noticeable but you'd see em if you looked for em.
So, in a longwinded way my question is thus. Is it fraudulent to continue with the replacement? I'm hoping they'd right the phone off as a manufacturer fault anyways without much of a check, I'm only on day 9 of my conteact so replacements are easy at this point. Bit fearful they'd just charge for a repair though. Can't afford that,..
What say you fellow xda members, Is this wrong or fine considering the handset was unquestionably faulty on arrival?
Just send it back again, mine has that graphical corruption u r on about, but very rarely happens, it usually on the browser, I'm gonna wait for my SLOW o2 network provider to push the updates out before I decide to send back, just incase that fixes it
Sent from my phone using my fingers
Thanks. Do you think they'll care the screen is now scratched? That's my worry.
I'm with three if that helps.
No aslong as there is no real bad damage, they know its hardware/software problem and the condition of the phone shouldn't mattter
Sent from my phone using my fingers
I have a HTC one X, got the black screen of death. I assumed it was a loose connection as the phone is sometimes dropped. I found a forum online mentioning that its the motherboard thats faulty.
I had the phone fixed by HTC after the LED screen was shattered, this cost me around 140 quid. They sent me a refurbished phone, I noticed the screen flickered under certain colours but assumed it was a driver issue. I updated the phone and found 2 updates and seemed fine after that.
Then few days back I put my phone down for couple hrs and come back to it to find the screen is black. Apparently is the video driver shorting or something.
HTC basically gave me faulty phone, thats how i see it, just wondering if I was to send it off what do they look for to see if the case has been opened. Hopefully I can seal it back and they might not notice?
I wanted to fix it myself initially, because I have data on my phone thats not backed up.
Also is the motherboard replacement under warranty or?
Hello.
If you open the phone, i would assume they can see its been opened before. This can be done in many ways. Some screws show signs of having been removed, and scratches on the top of the screws also indicates this.. Then there are the "warrenty if void" stickers across places you need to breach.
Do you plan on opening up the phone? From what you write you have not yet opened the (faulty) phone you got from them, as a replacement? If they gave you a faulty phone, they did not fix the issue with it (you still have issues), and then i believe it should be straight forward to return it. Simply telling them what you write here (got it, noticed wierd stuff, updated it and then it seemed fine, but now its dead). The phone never REALLY worked, after you got it back (refurbished = phone returned to HTC that they send out to other customers as "NEW" while its in fact "CLEANED AND AS-GOOD-AS-NEW" - right?)
My advice would be to NOT OPEN the phone, start by having them replace it. If THAT fails, you can resort to opening it yourself.
Kind Regards
TwinAdk
The problem was I was kinda impatient, and assumed it was a loose connection. Also I have data on the phone and was convinced I could fix it myself (have done other phones). I know when you send the phone off they get wiped before any work is done on them.
I have opened it, there was one screw at the top of the phone with a void print on it. I didn't scuff the screw and was put back in the exact same place.
There was no void stickers or tags to move, the only thing was the battery was stuck down to the base of the phone. It's now loose, i was hoping if i just stick that back and send it off they won't notice anything. There's no marks inside or outside of the phone, look new still.
AW: What do repair companies look for to see if warranty is void on phones?
Well I think there is no way to get a new phone, because you bought a refurbished phone. There is a warranty on refurbished phones, but I'm pretty sure that its nearly impossible to proof that it was their fault or already damaged when you got it.
Sent from my HTC One X using xda app-developers app
I bought the phone brand new from a phone company (in store), since then I've had the phone fixed 3 times. Twice was my fault, but the other fault was the touch screen buttons on the bottom of the phone. They were no longer responsive.
I basically shattered the LED screen, sent it off to HTC, paid 140 quid for repair and sent me this crappy refurbished phone back. This one had the flickering issues and eventually fried the motherboard. Something about shorting the video driver i read in another xda thread.
Hi, I always have my phones in a protective case. Today I was having problems with the volume down button. Upon removing the phone from the case I noticed the phone was swollen to the point that the back had separated from the phone. Obviously, this is a battery issue. I have had this phone since August 2016 and it was in for warranty repair (broken glass over the camera) in Feb of 2017. I have never had a battery issue with a Samsung phone since 2010, but I have also never had a phone without a removable battery. The 1 year warranty is up, but I would expect to get better than 18 months out of a new phone, especially since I still have 8 more months left to pay on it. Anyone else has this issue with the S7A? Did Samsung warranty it? This is pretty ridiculous and I'm pretty freaking angry as I went through this with the Note 7 I got for my girlfriend at the same time.
Nobody?
UPDATE: After haggling with Samsung Service via e-mail they sent me a pre-paid mailer to send my phone in for inspection. They ended up fixing it free of charge and returning it in a week. They even replaced the LCD and front camera, which I suspect they damaged in the process of replacing the battery. 90 day warranty included.
Miami_Son said:
UPDATE: After haggling with Samsung Service via e-mail they sent me a pre-paid mailer to send my phone in for inspection. They ended up fixing it free of charge and returning it in a week. They even replaced the LCD and front camera, which I suspect they damaged in the process of replacing the battery. 90 day warranty included.
Click to expand...
Click to collapse
That is good to know. I'm sure Apple tree owners would never see that service.
good to hear... how did you get em to warrant it?
did you have to prove proof of buy?
So while on vacation my year'ish old S20+ got splashed and I got the "water in charging port" message. Well no matter what I did I couldn't get it to go away. Had to go out and buy a wireless charger to get through the rest of our vacation.
Anyway, after 3 days or so of the message not going away I filed an insurance claim. A replacement phone was sent out and will be here in a couple days.
However, sometime late last night (nearly 7 days after getting splashed) the message finally went away and I can now charge my phone (and access data) through the port.
I don't know, at this point, if I should follow through on the replacement exchange or just keep the phone I got. I know they're sending a refurbished unit but at a year old it's probably no better/worse off than mine. And I don't really care about the deductible. And I am concerned that it took so long for the unit to recover from a not-major splash (literally was just a small splash of water).
What do y'all think? Take the swap or keep existing unit since it's gtg now??