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Have I been unlucky?
Bought my P3300 SIM free in April, and all was well until July, then the screen developed a fault, so I returned it to HTC who replaced screen and main board - this caused major problems at Tom Tom, as the machine ID changed and just as I got that sorted the phone started to crash with increasing regularity, so I sent it back again, and new main board was provided... same old problems with Tom Tom (trick is to phone them, email etc, gets ignored)...
and another... and so on until...
Eventually they agreed to replace the phone entirely, though to be fair, the final one they actually replaced hadn't mis-behaved... New one came with WM6, and was prone to crashing, but I suspected it may be non-compatible apps, so I gradually removed applications - but it still tended to go blank, and then flatten the battery. Eventually it went blank and wouldn't switch on at all.
I sent it back just after xmas, and got an email today to say its been water damaged, and its dead and they can't repair it and won't replace it.
In the few weeks I had this phone its never been out of the house / car, and nothing has been spilt on it, nor has it been dropped in my tea... the external water sensitive label is ok, but (they claim) the internal one is showing water ingress. its not insured, so I now have a £450 ornament that I've had less than 6 months use out of. Have I been unlucky?
JemHayward said:
Have I been unlucky?
Bought my P3300 SIM free in April, and all was well until July, then the screen developed a fault, so I returned it to HTC who replaced screen and main board - this caused major problems at Tom Tom, as the machine ID changed and just as I got that sorted the phone started to crash with increasing regularity, so I sent it back again, and new main board was provided... same old problems with Tom Tom (trick is to phone them, email etc, gets ignored)...
and another... and so on until...
Eventually they agreed to replace the phone entirely, though to be fair, the final one they actually replaced hadn't mis-behaved... New one came with WM6, and was prone to crashing, but I suspected it may be non-compatible apps, so I gradually removed applications - but it still tended to go blank, and then flatten the battery. Eventually it went blank and wouldn't switch on at all.
I sent it back just after xmas, and got an email today to say its been water damaged, and its dead and they can't repair it and won't replace it.
In the few weeks I had this phone its never been out of the house / car, and nothing has been spilt on it, nor has it been dropped in my tea... the external water sensitive label is ok, but (they claim) the internal one is showing water ingress. its not insured, so I now have a £450 ornament that I've had less than 6 months use out of. Have I been unlucky?
Click to expand...
Click to collapse
very. i've had my MDACIII for over a year now, and never had any problems. I dont paticularly look after it, its covered in dents and scratches from drunk nights out... i use it in the rain too, so its been wet a few times. Never had to send it back, and only had to do a hard reset once (too much randomly installing/uninstalling software)
Hope u have better luck next time!
Sorry to hear about your phone. It's strange because one of the main reasons I bought the Artemis was because of it's reliability. I had been searching the forums for months and couldn't find many if any failures like this. However, the other phones I was considering did have these kinds of problems quite commonly (Trinity & Eten X500). I've had my phone since Sept and I haven't had any problems with it.
JemHayward said:
Have I been unlucky?
Bought my P3300 SIM free in April, and all was well until July, then the screen developed a fault, so I returned it to HTC who replaced screen and main board - this caused major problems at Tom Tom, as the machine ID changed and just as I got that sorted the phone started to crash with increasing regularity, so I sent it back again, and new main board was provided... same old problems with Tom Tom (trick is to phone them, email etc, gets ignored)...
and another... and so on until...
Eventually they agreed to replace the phone entirely, though to be fair, the final one they actually replaced hadn't mis-behaved... New one came with WM6, and was prone to crashing, but I suspected it may be non-compatible apps, so I gradually removed applications - but it still tended to go blank, and then flatten the battery. Eventually it went blank and wouldn't switch on at all.
I sent it back just after xmas, and got an email today to say its been water damaged, and its dead and they can't repair it and won't replace it.
In the few weeks I had this phone its never been out of the house / car, and nothing has been spilt on it, nor has it been dropped in my tea... the external water sensitive label is ok, but (they claim) the internal one is showing water ingress. its not insured, so I now have a £450 ornament that I've had less than 6 months use out of. Have I been unlucky?
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Click to collapse
hey JemHayward
ok let me help you out here, looks like there playing a little dirty with you here, first your phone has constant problems, so many repairs then you get a replacement ( the replacement is not a new phone but its a reconditioned phone) its a old phone repaired with new covers ( cool hey)
and now they say it has water damage ( but the water indicator on the outside is good) thats enough info for me.
if your phone had been by water BOTH indicators would show up.
please write a letter ( not a e-mail) and make sure you also make an appointment with your lawer and get him to put a signature on it too. send the mail recorded delivery and sit back and wait.
there is no possible way they can tell you that your warrenty is void.
if you do not hear from them within 2 weeks of the letter being received then your lawer will take it over for you.
i will be watching over this one and will be smiling once your new phone is on the way.
good luck.
I've written a letter.... so far no reply, but last time it took them a month to reply, then again, it's better than e-mail, they don't seem to reply to that at all. The status at the repair centre is "on-hold" whatever that means.
I've just discovered its not insured.
JemHayward said:
I've written a letter.... so far no reply, but last time it took them a month to reply, then again, it's better than e-mail, they don't seem to reply to that at all. The status at the repair centre is "on-hold" whatever that means.
I've just discovered its not insured.
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Click to collapse
at least the letter is sent, its just funny how they say its water damage and the first line of defence (water indicator) is not showing.
just keep the pressure on at them, and then you can always ask compensation because of the amount of time you have been without a phone in fully working order
give em hell.
It's amazingly difficult to "give them hell" when they take ages to reply to letters and their phone system is inpenetrable... very nice lady who's english is poor takes ten minutes collecting your name, address and full details, then says no-one available we'll phone back, and of course, they don't... email is ignored. I may try driving to their offices and banging on the door.
Hi to all,
A couple of days ago I noticed that when I answered a call the colors of the screen looked bad, and I didn't pay attention to it.
Now my screen has transparent horizontal lines which are pretty visible, kind of like interference you get in computer screens when you take a picture of them.
I would like to mention that I haven't dropped the phone even once.
I'm considering doing a factory resest in hopes that it will solve the problem, but I doubt that it is a software issue.
What do you guys think?
Please advise
Itay
Sounds like a broken screen to me. And definitely like a warrenty case. Restore stock f/w if you have flashed and return it.
Restore the original firmware (if you have flashed the phone) and call the samsung service for the assistance.
the thing is that now I don't see it at all.
It's as if it came and gone.
I disabled my task killer and juice defender, performed a complete titanium backup, in case I want to restore afterwards, and now everything is normal.
It does sound like a hardware issue, but do you think there's a chance it is software related?
I'm asking because I purchased it in europe, and I don't live there, so sending it for repair is something I would rather avoid.
Of course, if it is indeed 100% hardare issue, I have no choice.
That is why I'm asking, to be certain and to see if there are others who experienced this issue.
Your replies are much appreciated
update:
It appeared again -> Did a Factory Reset -> It's still there -> Sending for repair.
Must be a hardware issue.
Thank you for your replies.
I've actually always had slight screen issues with my Galaxy S also. The screen flickers slightly once in a while. I don't know if the radio is actually the cause but it's the kind of thing you might expect from radio interference.
Has anybody else noticed this?
Benjamin Dobell said:
Has anybody else noticed this?
Click to expand...
Click to collapse
Nope, never seen any flicker. My screen seems to have a defect of it's own though, but I'm not sure if it's worth the effort to send it in, because I imported mine from the UK while I live in South Africa.
When in the sun or under bright light I can see a two vertical lines near the sides and a horizontal line on dark/black colours and when the screen is off. As if those pixels have a grey/brown tint to them. The line is mostly one pixel thick but in places it is two pixels.
They are almost impossible to see unless under sunlight where they are clearly visible where the screen is black.
Does anyone else see this or know anything about it?
Edit: Apparently it's just the motherboard or something visible through the screen and they all have it, so I'm worrying about nothing...
That's interesting...
It used to come and go, but I think now it's here to stay.
It's really annoying and the screen, while usable, is really not a pleasant sight to look at.
I've attached some photos showing the problem.
With a normal screen I would say that it looks that way because that's what you see when you photograph a screen of an electronic device, but the sad thing is that what you see in the picture is exactly what I'm seeing now.
I did a factory reset, so it's in german now.
I heard some Droid X had a similar problem, but didn't know Galaxy S was having it as well.
In any event, can you confirm that after a factory reset, I no longer have root access?
Just making sure so that they don't give me problems with the warranty.
seem like the phone was dropped, and the screen got damaged
the connectors are lose
double posted again....
Really?
That's very weird...
The only time it was "dropped" was from half a meter , it didn't fall directly but partially sideways, it was with a case, and it landed on its back, not on the screen.
I wouldn't even call that a fall.
Unless, someone in my family dropped it without telling me...
Either way, I think there's no escape but to send it to repair.
If you think it's a problem with the connectors, would you try and give it to some local lab to try and fix it or send it to samsung for replacement?
I faced similar problem.
This problem only occurs when I use the phone in 2g mode.
there are occasions whereby the signal bar for 2g is full and when I place the phone near some conductive surfaces the lines becomes very obvious, to the point of irritating.
nit sure if anyone has such problems too
I have same problems with horizontal lines.
I never paid attention if i am on 2g or 3g when it happens. I will now.
Edit: rooted on jm5
-------------
It seems that my phone too has started to do the same thing since last night.
I have called Samsung and am waiting to hear from them now.
I hope this is a thing covered in the warranty.
I have reverted to the local ROM for India and have deleted everything on my device.
Yet it shows lines flickering like you can see on old computer monitors.
Its not as bad as the ones on the attachment above but it is starting to annoy me.
It usually happens when the screen is completely filled with a single color except black.
Eg. When you pull down the notification tray down.
Also I seem to notice that when the wifi is off, it stops.(I dunno maybe a placebo effect)
aditya_t90 ,
I have sent it to Samsung for repair, and they should tell me in the coming days exactly what the problem is and whether it can be fixed under warranty or not.
I will update as soon as I hear from them.
Until then, try to see if it changes when you hold the phone differently, for example if you grip it more firmly or hold it in another way.
itaykoren said:
aditya_t90 ,
I have sent it to Samsung for repair, and they should tell me in the coming days exactly what the problem is and whether it can be fixed under warranty or not.
I will update as soon as I hear from them.
Until then, try to see if it changes when you hold the phone differently, for example if you grip it more firmly or hold it in another way.
Click to expand...
Click to collapse
When did you send it in and when did they receive it(if you were not there when they got it).
Also how long has it been without your phone?
The samsung service center is shut in my area today.
I will go to them tomorrow and get this sorted out.
Its not like the phone was cheap or anything.
I actually sent it to my uncle in Germany because it was purchased there.
He went to the store where he bought it and the store owner immediately sent it to samsung and said that probably by this Tuesday or Wednesday (so tomorrow or in 2 days) he will get an answer from them and see what's going on.
aditya_90 ,
Just to let you know that Samsung are sending me a new phone to replace the damaged one.
I sent in my phone for repairs and they replaced the LCD module. The problem is now gone.
I suggest that you should do the same while the warranty still holds since it appears to be the LCD that failed somewhat.
Hola, noob here with a problem.
My rogers captivate glide was behaving perfectly fine one night when I decided to download some large files over wifi. It was also plugged in for charging and I was using some app (forgot the name) to prevent my screen from turning off so I won't lose my wifi connection. I left it like that and went to sleep. Upon waking up, my phone was hotttt , the screen still on but it has faded into a greenish color with scan lines. It was unresponsive and I had to pull the battery. Ever since then, my phone would last no more than a few minutes before freezing and fading into scan lines. I thought it was a battery issue, so I got new batteries but that didn't help one bit. I even flashed the kernel and still no help. I did resets, recovery, wiped caches, took out sd card and sims, stock builts. Nothing worked. I can't connect the phone to the computer or wall charger either. The screen would instantly freeze and fades out upon plugging in the micro usb cord.
Have anyone had similar problems? Did I fried the soc? I don't think it's a problem with the screen since it was perfectly responsive the few minutes it worked. This noob needs helppp.
I've posted a video on youtube but I couldn't link to it, but if you search "captivate glide problem" you'll see a video showing the freezing problem I have. I'm from the US also, so I don't know if I could get samsung to fix it through warranty since the phone is Canadian.
Well I downloaded Modern Combat 3 and that was like about 1Gb and the screen turn off because I didn't touch it while it downloaded, and wifi kept going so I'm not sure why it didn't stay on for you
Sent from my SGH-I927 using xda app-developers app
Idk about the phone so much , but i am computer technician and it sounds like you overheated it, what we might call "burned it up".
The screen symptoms you have described are a dead giveaway, especially the lines
If this was a laptop, I would be sending it off for a reflow .
Typically, the circuit board gets so hot, the solder on the ships melts enough for a tiny bit of separation. This requires a "reflow ", where specialized equipment is used to repair the solder connections.
First, you should to a factory reset , then try to do a warranty claim. (unless u have insurance from your cellular provider, then u might check with that)
*edit, sorry, I missed the warranty part the first time I read ur post*
The next option would be to check with the guys at www.mylaptopisbroke.com
Email them, ask if they concur with my diagnosis and if they can help.
I have been dealing with them for about two years and always been highly satisfied. (They are in NY, I am in TN. I have sent literally dozens of devices to them)
If none of those 3 options work out for you, start looking for a new phone.
Sorry :-/
Sent from my SGH-I927 using xda app-developers app
Sorry, but I agree with the previous poster, sounds like a hardware issue. Start the warranty process, can't know if it's gonna work til you try it.
Not to try to close the barn door after the horses have bolted, but in case you get into a similar situation with your new phone, there's an easier and safer way. When you're in the WiFi screen hit the menu button and under advanced settings there is the option to keep WiFi on during sleep. Also, as you have found out, be careful with any apps that directly control the hardware.
Had a very similar scenario as the OP described. Went to bed with it plugged in and streaming DI FM in high quality, woke up in the middle of the night by burning myself on the metal back plate. Unplugged it and pulled the battery, when I woke up in the morning after a rather worrisome night sleep I discovered my WIFI would not work unless I was within a foot of the router otherwise it wouldn't get any signal. I assumed the devices internals were damaged and that is what caused the problem, glad to know someone else aside from me has had a similar issue. Best bet would be trying to get a replacement through the warranty unless you have some type of protection plan through your carrier.
I see, thanks guys for the inputs. I had a feeling it's a goner. I can't do the warranty since it's rogers and I'm from the U.S.; bought it off Newegg unlocked without a warranty. So I guess I'm screwed.
Had the same thing happened to me. Had to send it to sammy to get fixed the had to replace the whole board
Sent from my SAMSUNG-SGH-I927 using Tapatalk 2
ericpeacock79 said:
Idk about the phone so much , but i am computer technician and it sounds like you overheated it, what we might call "burned it up".
The screen symptoms you have described are a dead giveaway, especially the lines
If this was a laptop, I would be sending it off for a reflow .
Typically, the circuit board gets so hot, the solder on the ships melts enough for a tiny bit of separation. This requires a "reflow ", where specialized equipment is used to repair the solder connections.
First, you should to a factory reset , then try to do a warranty claim. (unless u have insurance from your cellular provider, then u might check with that)
*edit, sorry, I missed the warranty part the first time I read ur post*
The next option would be to check with the guys at mylaptopisbroke
Email them, ask if they concur with my diagnosis and if they can help.
I have been dealing with them for about two years and always been highly satisfied. (They are in NY, I am in TN. I have sent literally dozens of devices to them)
If none of those 3 options work out for you, start looking for a new phone.
Sorry :-/
Sent from my SGH-I927 using xda app-developers app
Click to expand...
Click to collapse
I've contacted mylaptopisbroke and they told me that phone repairs have been discontinued until midwinter 2013.
Is there anywhere I could buy a new soc??
Try mobiletechvideos.com or phonedoctors.com
I've heard of reflowing oneself by putting it in the oven at 550 degrees for 10 minutes or something. FWIW.
Not sure I'd want to do it myself, not having better information, but perhaps there's something out there some googling will reveal.
I've look at the sites, no captivate glide stuff. Guess captivate glide is not that popular a model. I've read about reflowing, but too chicken to try. I did took took the phone apart but saw that the LED is on the board itself and couldn't be detached; it's housed in some soft rubber feely box. I had a feeling it would melt in the oven.
in the options you can change it to keep wifi on all the time.. i keep mine on all day.
bobbinthreadbare said:
in the options you can change it to keep wifi on all the time.. i keep mine on all day.
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Click to collapse
Yeah... I know that now... too late though.. ahah
What have you done with this?
Have you turned it on recently and found it still works?
I have a similar problem and other threads have suggested it's a software problem that might be fixed by installing a new ROM via odin
Hey all,
Having some charging issue with my device that will likely necessitate a replacement device. I've been hesitant to make the move given the quality issues of CLNR with Verizon in the early months of the GNex existence.
For those who have recently received replacements, did you encounter much problem? It seemed like the issues were mainly related to the screen or reception issues. I had my Gnex since day 1 and never had any dropped calls or weak/fluctuating 4G signal. I'm hesitant to give it up!!
Thanks in advance!
I just got a replacement 2 weeks ago and mine has been great. No issues at all. But every device is different
Sent from my Galaxy Nexus using xda premium
Its probably the charger cable,battery the USB port is broke. I suffered similar issues with a CLN HTC incredible. Try switching batteries cables or adapters. If all else fails take it back
I had similar issues with my original galaxy nexus after owning it for 8 months. The replacement they shipped me the ear piece on it didn't work. Sent that one back and the one after it I've had for almost 4 months now with no problems. A lot of it is just random bad luck, if I was you I'd send the old one in and hopefully your luck will hold up.
Sent from my Galaxy Nexus using xda app-developers app
It might be a good time for a refurb, considering VZW just retired the phone.. Is it possible the remaining Gnex stock was pulled for refurbs?
About two weeks ago I got mine replaced by verizon due to my phone having charging issues as well. I went into the store, didn't call before hand.
I had flashed back to stock before i went in. Told the girl there that it wasnt charging right and i have multiple batteries and they all do the same. she went to look up on some database if others were reporting similar issues (there were none). after giving her my phone number and 5 minutes later she said a replacement is on the way and to mail my old one back in the same box (shipping was paid for)
I was very pleased by how quick and painless it all was. She never touched or looked at my phone at all and asked hardly any questions. my phone also had a chip in the screen (about 2 cm at the bottom right, no cracks though)
the replacement phone had a sticker saying "like new" replacement but it was absolutely pristine. absolutely 100% perfect cosmetically and works great as ever (screen colors seemed better than my original one imo).
Thanks for the heads up. Went ahead with the replacement. Will wait and see.
Sent from my Nexus 7 using Tapatalk HD
Just realiezd there's a scratch on the screen of the device I'm sending back... Any advice on what to do? I don't wanna get burn... I heard that VZW can charge an arm and a leg for returns that have damage...
kl323 said:
Just realiezd there's a scratch on the screen of the device I'm sending back... Any advice on what to do? I don't wanna get burn... I heard that VZW can charge an arm and a leg for returns that have damage...
Click to expand...
Click to collapse
Nothing to worry about. Mine also had a chip in the bottom right corner (about 1/4 in long and 1/8 in high) as well as light scratches near the top of the screen. Luckily the chip did not develop a crack, but none-the-less, the lady at the VZW store didnt say anything of it even when i pointed it out, and my return was accepted with no charges incurred.
I got my S6 Edge brand new around 3 weeks ago, and all was well with it. But for the past week my phone has been acting up. It has been overheating, being very slow, loosing signal very frequently and the battery has been dying very quickly. 3 days ago, I made an appointment with T-mobile (the place I got the phone at) to have them look at it, and likely send it back to Samsung under the 1 year warranty. This appointment was supposed to be tomorrow.
This is where the main problem arose. Last night, i plugged my phone in to charge on my desk, and then fell asleep. When I woke up this morning, it was still where I left it. I went to pick it up, and it was blazing hot so I quickly unplugged it. I then left the room for a minute, and when I came back i looked closer at the phone and the screen was cracked! The phone has never been dropped, and the aluminium around the screen is in perfect condition.
Could the screen have cracked due to the temperature? Will T-Mobile still take it back without having to pay the $175 deductible? What should I do?
Thank you,
Michaek
DevoutDevelopment said:
I got my S6 Edge brand new around 3 weeks ago, and all was well with it. But for the past week my phone has been acting up. It has been overheating, being very slow, loosing signal very frequently and the battery has been dying very quickly. 3 days ago, I made an appointment with T-mobile (the place I got the phone at) to have them look at it, and likely send it back to Samsung under the 1 year warranty. This appointment was supposed to be tomorrow.
This is where the main problem arose. Last night, i plugged my phone in to charge on my desk, and then fell asleep. When I woke up this morning, it was still where I left it. I went to pick it up, and it was blazing hot so I quickly unplugged it. I then left the room for a minute, and when I came back i looked closer at the phone and the screen was cracked! The phone has never been dropped, and the aluminium around the screen is in perfect condition.
Could the screen have cracked due to the temperature? Will T-Mobile still take it back without having to pay the $175 deductible? Qhat should I do?
Thank you,
Michaek
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Click to collapse
Sucks to read what happened to your screen man! Specially after being with the phone for such a short time. In my personal experience with warranties and service providers, they will more than likely classify the issue as physical damage. Although you didn't drop the phone or have any noticeable point of impact on the body, they will still argue that the screen is cracked.
Your best bet would be to take it to Samsung (They are after all the manufacturer and the warranty is provided by them, not by T-Mobile) and hopefully can talk some sense into the rep. Most of the times when a new flagship device is out, manufacturers like to "capture" probable units that could pose safety risks or a more wide spread problem.
Hope this helps!
Gelialtron said:
Sucks to read what happened to your screen man! Specially after being with the phone for such a short time. In my personal experience with warranties and service providers, they will more than likely classify the issue as physical damage. Although you didn't drop the phone or have any noticeable point of impact on the body, they will still argue that the screen is cracked.
Your best bet would be to take it to Samsung (They are after all the manufacturer and the warranty is provided by them, not by T-Mobile) and hopefully can talk some sense into the rep. Most of the times when a new flagship device is out, manufacturers like to "capture" probable units that could pose safety risks or a more wide spread problem.
Hope this helps!
Click to expand...
Click to collapse
Thanks for the suggestion. Sadly, Samsung told me that I would have to pay for the replacement or repair. I am waiting for a call back from a regional manager to have this problem solved. Hopefully something will happen.
DevoutDevelopment said:
Thanks for the suggestion. Sadly, Samsung told me that I would have to pay for the replacement or repair. I am waiting for a call back from a regional manager to have this problem solved. Hopefully something will happen.
Click to expand...
Click to collapse
Keep us posted how it turns out! I'm interested to see how Samsung handles it.
Gelialtron said:
Keep us posted how it turns out! I'm interested to see how Samsung handles it.
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Click to collapse
Samsung asked me to send in the device for inspection. They said that it will either A. be fixed for free or replaced due to factory issues, or B. Charge me for a full repair.
Will definitely keep you updated when they call me after inspecting the device.
DevoutDevelopment said:
Samsung asked me to send in the device for inspection. They said that it will either A. be fixed for free or replaced due to factory issues, or B. Charge me for a full repair.
Will definitely keep you updated when they call me after inspecting the device.
Click to expand...
Click to collapse
Can you share some images of your phone, front and side profile.
Would be interesting to know if you had a battery failure, where the battery overheated swelled and expanded so much that it blew up causing the screen to crack from the inside.
Pp.
PanchoPlanet said:
Can you share some images of your phone, front and side profile.
Would be interesting to know if you had a battery failure, where the battery overheated swelled and expanded so much that it blew up causing the screen to crack from the inside.
Pp.
Click to expand...
Click to collapse
The thing didn't seem to be expanded. It still turned on, but the battery would drain quickly. Tested it today and got a few hours on the battery. I feel like the battery has been malfunctioning and that it could have caused it, but I dont think that the battery blew.
Sadly the pictures that I took were with an old phone so you cant see much. I would take more but it is already on its way to Texas. :/
Ok, let us know how it turns out and hope you have a favorable outcome with Samsung.
Pp.
PanchoPlanet said:
Ok, let us know how it turns out and hope you have a favorable outcome with Samsung.
Pp.
Click to expand...
Click to collapse
Gelialtron said:
Keep us posted how it turns out! I'm interested to see how Samsung handles it.
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Click to collapse
I talked to a samsung rep today and they said that it will be covered as a full warranty repair. I am still waiting for an update from their system on the repair. Once I get the device back. I will update again.
DevoutDevelopment said:
I talked to a samsung rep today and they said that it will be covered as a full warranty repair. I am still waiting for an update from their system on the repair. Once I get the device back. I will update again.
Click to expand...
Click to collapse
NICE!!! Glad to see they'll cover it!
I wonder what they found?
Probably a battery failure.
???
Pp.
PanchoPlanet said:
I wonder what they found?
Probably a battery failure.
???
Pp.
Click to expand...
Click to collapse
They haven't told me anything besides a "operating system issue" that caused the damage. This could mean anything in my book. A battery problem is likely the issues since the battery has been giving me issues since I got it. At least now it will be repaired, hopefully nothing else goes wrong with the device now.
After using an old RAZR HD I really miss my S6
Just got another phone call from Samsung saying it will NOT being covered. They are taking a second look at it, but where it seems, I might have to file a claim with them to get it sorted out.
So what happened finally?
DevoutDevelopment said:
Just got another phone call from Samsung saying it will NOT being covered. They are taking a second look at it, but where it seems, I might have to file a claim with them to get it sorted out.
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What happened after the second phone call?
I have faced the similar issue.
visheshsahlot said:
What happened after the second phone call?
I have faced the similar issue.
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Click to collapse
I returned the S6e and got a new phone