[Q] Do I need to bother re-warrenty'ing my desire? - Desire Q&A, Help & Troubleshooting

Hey
I'm having to send my desire back due to a broken usb port. Do people reckon that I should bother re-warrenty'ing (unrooting) How pedantic are HTC about having a rooted phone while they're repairing? Will they try to charge me because the warranty(due to rooting) is broken? Or can I just send it as as it is (with a custom rom).
Thanks
pnw0

You need to return the phone to the original state. You may or may not get away with it but HTC didn't design the phone to allow custom ROM's and stuff and if they see one, they have a get-out clause when it comes to fixing it.

With rooting your phone you last your warranty. If you don't bring it back to stock, HTC won't repair it or you have to pay for it.
TouchPaled from Oxygen with Transparent XDA App

Related

Pros and cons of rooting

hey all.
Had my desire since first came out in march, not really thought about rooting till now with froyo.
So basically im scared to root due to the number of usb bricking, yet i want to root to get froyo, but with release date of June hanging around i question whether to just wait.
So be nice for a list of pros and cons of rooting, for me, and probably the other number of people who are in the same situation as me.
thanks
Well the usb bricking issues can be fixed now so that is no longer a problem.
Pros for rooting:
1.You can customise the handset till your heart is content. This includes removing sense if you don't like it, or even removing system apps that you hate. Friend stream, peep, and stocks spring to mind!
2. You will most probably get the latest firmware before the official updates are rolled out by HTC.
3. You can use apps that need root like setcpu, and titanium backup.
4. Froyo test roms are available and work extremely well with a few minor niggles/bugs.
Cons:
You invalidate your warranty.
I'm really only touching the surface with this list. If you are confident in rooting then I can see no reason to hold back!
Yer think i will have to root, new update has just confirmed, waiting for htc, then t-mobile will just annoy me!
To do with warrenty, i have insurance so if my phone breaks, i can just claim on that anyway? pay little excess and sorted surely??
socktug said:
Well the usb bricking issues can be fixed now so that is no longer a problem.
Pros for rooting:
1.You can customise the handset till your heart is content. This includes removing sense if you don't like it, or even removing system apps that you hate. Friend stream, peep, and stocks spring to mind!
2. You will most probably get the latest firmware before the official updates are rolled out by HTC.
3. You can use apps that need root like setcpu, and titanium backup.
4. Froyo test roms are available and work extremely well with a few minor niggles/bugs.
Cons:
You invalidate your warranty.
I'm really only touching the surface with this list. If you are confident in rooting then I can see no reason to hold back!
Click to expand...
Click to collapse
i'm not sure if its true but my friend said that even if you root your phone htc will still replace the phone for you if anything happens.
can anyone confirm this is true? or heard anything similar to this situation?
even if you root it, you can always return to a proper stock ROM and they won't notice anything, there isn't anything on the Desire that screams "I'VE BEEN ROOTED/UNLOCKED" like the N1.
sruon said:
even if you root it, you can always return to a proper stock ROM and they won't notice anything, there isn't anything on the Desire that screams "I'VE BEEN ROOTED/UNLOCKED" like the N1.
Click to expand...
Click to collapse
Not necessarily true. If you root and then your phone subsequently dies, you may not be able to flash a stock ROM back again.
However, anecdotal evidence suggests that HTC don't bother to actually try to diagnose a fault in a phone, and just replace the mainboard as a matter of course.
Regards,
Dave
Im tempted to root but I've read so many horror stories surrounding bricked Desires.
What recovery is there for USB bricked Desires now? Links?
Guys i am orange uk contract and have insurance on hc desire. I have rooted desire and is working fine. lets say anything goes wrong with it. do i send to orange or htc for repair. what if i send it to htc for repair won't orange say why didn't you send it to us?. I am paying £6 per month on insurance. what do i do will orange repiar the phone even though its rooted or will they say you have broke the term of insurance?
There is no uk orange stock rom so i can revert back to. Will i be screwed if anything goes wrong?
I didn't even release how many questions i have asked in this forum. Please pardon my english.
personally I dont think they'll be to bothered if you have taken the effort to send it to them, the Orange repair centre probably even has the capability to flash the Orange ROM to it anyway. Also if its a hardware fault then they dont need to touch the software really.
Of course this is just my opinion, not fact but in this life you have to be bold to succeed and also be prepared to accept failure. @ronaldo, if you send it to HTC, Orange aren't gonna give a **** are they lol
How long does it take to root? Looked at some guides doesnt seem to take too long.
might go for it when i have a whole day spare to play with it etc...
after all, htc said when they now details about rooting, they would release a schedule, as nothing has been released yet, think it might be a while untill it comes officially.
I bricked my Orange Hero when putting a new ROM on it and they did a nxt day exchange, obv I didn't say id rooted it, just said it wouldnt switch on after rooting. Not sure they do the whole repair centre thing anymore
What are the chances to brick my desire. If i brick it is there any fix.
I am asking because I promised to my wife that this will be the last phone that I will buy. I am one step away from rooting it.
I believe there is a fix for bricking it now???
Not 100% sure though
Phil750123 said:
I believe there is a fix for bricking it now???
Not 100% sure though
Click to expand...
Click to collapse
There is indeed. If you do manage to brick it, you just need to follow some simple instructions in the dev forums to bring it back.
do you need to have your phone rooted to update your radio? :s
ronaldo9_r9 said:
Guys i am orange uk contract and have insurance on hc desire. I have rooted desire and is working fine. lets say anything goes wrong with it. do i send to orange or htc for repair. what if i send it to htc for repair won't orange say why didn't you send it to us?. I am paying £6 per month on insurance. what do i do will orange repiar the phone even though its rooted or will they say you have broke the term of insurance?
There is no uk orange stock rom so i can revert back to. Will i be screwed if anything goes wrong?
I didn't even release how many questions i have asked in this forum. Please pardon my english.
Click to expand...
Click to collapse
I pay for insurance too. I had to send my Touch HD back 8 TIMES, YES EIGHT! I had it flashed, they never said nething... If you're worried as you pay for insurance, if it goes wrong u've lost it haven't you... Nothing to send back, plus nice new battery
Exactly. Software isn't a problem for them, so off the record they can just plug it in and reflash it with whatever firmware they want too. If we can do it, they can do it more
Just gotta be bold (and lie a little).
Just a thought on the whole insurance thing, perhaps you could tell them you lost the phone if your worried it wont be repaired. excess is usually the same or just a little bit more. (edit: just notice gunja said the same thing, great minds think alike )
step too far
diggedy said:
Just a thought on the whole insurance thing, perhaps you could tell them you lost the phone if your worried it wont be repaired. excess is usually the same or just a little bit more. (edit: just notice gunja said the same thing, great minds think alike )
Click to expand...
Click to collapse
not telling them you've flashed it and sending it back to HTC to reflash it back is one thing, but pretending you've lost it and claiming on your insurance is a bit cheeky. Not to mention definitely illegal...
He he I get the hint. I went to Orange shop asked them i want unlock code for my Orange HTC desire. That guy said if you do that it will void guarantee. Is he right? I want to unlock on all network. Does that really void it?
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Returning for Repair after Rooting?

Hey.
I need to send my Desire to HTC for a repair under warranty. The top right corner of the screen protrudes from the case and a fair amount of dust has gotten inside. Not quite enough to see when the phone is powered on but clear when off and it's getting worse.
I have rooted my phone before and flashed a few ROMs. I'm now back to a stock HTC Rom, without Root access.
Will I be able to return it for a free repair?
Should be able to send it off for repair for free yes
Phone them up and tell them dust is getting under the screen and it's been like that from the start
Or e-mail them, same thing (faster answer by phone)
They'll tell you how to send it off etc
Thanks. I had been told that rooting leaves an removable trace and that HTC could refuse to repair the handset under warranty.

[Q] Sending a rooted phone to HTC UK for warranty repair

This morning my phone's LCD died so although everything else seems to be working (the touch input works and gives me haptic feedback and i can answer calls) the phone is essentially useless. I have ILWT CM 7 nightly 211 on it, how do I proceed before i send to to HTC for repair.
I've read a few posts saying that it didn't matter that the phone was rooted but these all seemed to be from the US. Has anyone sent a custom ROM'd phone to HTC in the UK before? I'm hoping they won't mind and will repair it anyway because I have no idea how I can restore my phone to stock without seeing the screen.
TL;DR : Has anyone sent a rooted phone to HTC UK? Is there a way to return to stock without a working screen?
I had recently sent my rooted and s-off DZ to HTC UK to repair and they fixed it. But my mainboard was fried and they would have no way of knowing what state my phone was in.
How ever i do believe it is possible to get totaly back to stock with a busted screen. You will want to speak to the guys in the #G2ROOT IRC
Sent from my HTC Vision using Tapatalk

Repairing a hardware issue - No need to unroot? URGENT

My Desire's 24 month warranty expires the 14th of this month... Over the past 6 months or so i've noticed that the microUSB port has become so loose to the point that no cable I try stays in the port. So... I contacted HTC and arranged for a warranty repair.
They've told me UPS are coming to collect the phone tomorrow and I need to know whether or not my S-OFF, custom splash/bootanimation and custom ROM will make a difference when it comes to repair? In the phone's present state, running a RUU would be incredibly dangerous as the USB port is so loose that the cable could come out at any minute during the process.
That said, I don't see how they could possibly argue that customising a phone's software could lead to the USB port becoming faulty but I just need to ask for other people's experiences with hardware repairs.
Just check your policy. Mine states as long as the phone turns on they don't care what's on the phone. Just to be safe it's usually better to return to stock before sending it off.
Surely the warranty card is the exact same for all of Europe though?
To be sure... I downloaded the 2.3 RUU, extracted the ZIP and installed it by renaming it to PB99IMG.zip.
That "Quietly Brilliant" sound that plays during start up really brings back memories
If you flashed RUU successfully, HTC shouldn't have anything to complain about.
HTC want to charge me £70 to fix the phone or £23 to return it. Ridiculous, i'm not accepting anything but a repair or at the very least them returning my phone as it was.
abc27 said:
HTC want to charge me £70 to fix the phone or £23 to return it. Ridiculous, i'm not accepting anything but a repair or at the very least them returning my phone as it was.
Click to expand...
Click to collapse
Why they want 70????
Your phone warranty isn't expired :|
T
They're claiming I caused the damage.

[Q] How to fool HTC customer support

Hey all,
I want to call HTC and get them to fix my phone (hopefully free). It's under warranty and after the JB update it is simply unresponsive. I've tried all kinds of roms, stock RUU, etc, no fix. So maybe it's a hardware thing. Either way, I want to know how to get them to think I haven't broken my warranty (the global warranty).
So, i install stock RUU and lock the bootloader, but don't they know that I unlocked it in the first place?
Anyone who's worked with them, please let me know how to deal with them and make it seem like I haven't flashed the crap out of my phone.
Dracoon14 said:
Hey all,
I want to call HTC and get them to fix my phone (hopefully free). It's under warranty and after the JB update it is simply unresponsive. I've tried all kinds of roms, stock RUU, etc, no fix. So maybe it's a hardware thing. Either way, I want to know how to get them to think I haven't broken my warranty (the global warranty).
So, i install stock RUU and lock the bootloader, but don't they know that I unlocked it in the first place?
Anyone who's worked with them, please let me know how to deal with them and make it seem like I haven't flashed the crap out of my phone.
Click to expand...
Click to collapse
what is the problem that makes you send it for repair? If it's a hardware problem then it's them who are going to fool you.
currently the only way to fool them is S-Off the phone, which is not possible.
Sent from my HTC One X using xda app-developers app
Vcek said:
what is the problem that makes you send it for repair? If it's a hardware problem then it's them who are going to fool you.
currently the only way to fool them is S-Off the phone, which is not possible.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Well I stated the problem in the original thread. It's unresponsive, screen flickers, etc. I'm looking for someone that's sent a phone to them that has had a bootloader unclocked and relocked and still got the warranty.
I sent my HTC Sensation away when the touchscreen became inop, but my telco was the one that approved the repair and HTC's local agent did the repair, and that was s-off, unlocked and rooted; got it back repaired and with the exact same data as when it left.
Mind you I'm in the backwater the world calls Oz.
I sent my HOX twice with "Relocked" bootloader for wifi and "screen flex" problem, and they have done no problem!
The 80-90% of the relocked devices with HW issues will be repaired with no problems.
Obviously if your problem is an SW software they will NEVER repair your phone

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