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I have a rooted S-OFF droid incredible with a custom ROM. It also has a completely broken screen. The verizon salesman has told me I can get it covered under warranty and it needs to be sent in. My worry is the S-OFF is going to void this warranty offer when I send it in. Anything to be worried about you think? If there is any doubt, I'd like to turn S-ON, reload stock, and do a factory reset. Anyone able to write up a guide on how to do this pretending I was blind (press down 5 times, wait 5 seconds, etc.)? I did find this guide that gets me part of the way there, but I can't see what I'm doing.
forum.xda-developers.com/showthread.php?t=732497
Thanks in advance.
If the screen is busted, they won't be able to see what you ahve done. Also, it is not like you fried the phone due to something you flashed. I don't think you have anything to worry about.
I've sent 3 rooted Droids back to Verizon before I switched to the Incredible, you should have nothing to worry about
I wouldn't worry half as much. The only thing I would worry about is the fact that your gonna send it in and can't do anything to change s-off.. What if they change the screen thinking they can just perform a factory data reset and BAM! they are presented with some custom rom with superuser capability.. And then your account get's hit up with full retail ($529.99US). For some people that can be a large sum of money.
I'll pray with you that is not the case.. I hope you simply receive your replacement phone problem free. I know what it's like to have a cracked screen luckily for me it happened before I jumped the fence into the world of unrevoked forever..
In the future I would check out otterbox(.)com/htc-droid-incredible-cases/htc-droid-incredible-cases,default,sc.html
sorry 4 hijackin'.....
so is it covered under warranty to get a replacement if I dropped the phone and scuffed it up pretty bad?
(It's still operating, but the scuffs make pretty unpleasant to use)
Oh, and is it 9 months for the warranty?
nat4mac said:
sorry 4 hijackin'.....
so is it covered under warranty to get a replacement if I dropped the phone and scuffed it up pretty bad?
(It's still operating, but the scuffs make pretty unpleasant to use)
Oh, and is it 9 months for the warranty?
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No. What's likely happening is that the VZW rep is referring to an Asurion claim as a warranty even though it's insurance. Warranty only covers manufacturer defects, and does not include cosmetic damage that we inflict ourselves.
najaboy said:
No. What's likely happening is that the VZW rep is referring to an Asurion claim as a warranty even though it's insurance. Warranty only covers manufacturer defects, and does not include cosmetic damage that we inflict ourselves.
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gotcha...thanks
if it's the insurance, does it even matter if it's rooted or not? can't you just pay the deductible and get the new phone. I know they told me i can run mine over with a car and essentially throw it in the river and for $90 i get a new one.
Un-root my Incredible in order to send it back. I recently dropped my phone and the screen craked pretty badly. Everything works its just the screen is craked and the bottom part is starting to break apart. So yeah my question is do i neeed to un root my phone to send it to verizion?
Yes u do they maight see that u been messing whit the phone and may charge u a full restock fee
Sent from my SAMSUNG-SGH-I897 using XDA App
Are you sending it to verizon or asurion for an insurance replacement? If its for a insurance replacement than no u dont. If your sending it to vzw for somereason than yes or they will void your warrnty.
Sent from my EVO.
I would, it is very easy. There is a how to in the forum. It took me about 10 minutes.
Sent from my Incredible. Built by HTC, perfected by Skyraider.
Unrooting first is the normal recommendation.
Or if you have the insurance where you can walk in with a baggy of phone parts, they can't void the warranty for rooting/flashing if you can't find the power switch.
hammers are more fun than flashing back to Ruu
IIDIncII said:
Un-root my Incredible in order to send it back. I recently dropped my phone and the screen craked pretty badly. Everything works its just the screen is craked and the bottom part is starting to break apart. So yeah my question is do i neeed to un root my phone to send it to verizion?
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Click to collapse
Just follow part 2 in this thread
http://forum.xda-developers.com/showthread.php?t=786436&highlight=stock
It will take the phone back to a STOCK 2.2 as it was from Verizon, make sure to flash S-ON if you are S-OFF. After doing all that they will never know the difference.
The thing that cracks me up (see what I did there?) is that people still seem to think they have a warranty if they damage their phone....Warranty by definition covers manufacturer defects in the device, not damage. If you damage your phone you no longer have a warranty. So it doesn't matter if your phone is rooted or not.
Hi,
I've sent my desire away to tmobile uk for repair (GPS not working) and I've been tracking it online. Looked tonight and it has been returned, unrepaired due to water damage. Tbh I thought this might be the case. The battery indicator was pink, the one behind the battery was white, but unsure about the other one cos it's behind the void stickers.
Anyway, what if, I buy those void stickers and the water damage indicator stickers off ebay and 'repair' my phone and then send it to HTC direct for repair? Presumably HTC and tmobile don't share a repair centre etc? Anyone see any problems with that?
Also, it seems strange that the only thing to be damaged is the GPS chip.
tl;dr tmob said water damage. can I trick HTC repair direct with new stickers from ebay
Well to be honest that process is unethical and possibly illegal not only that i would assume if you have actually dropped your phone into water somewhere that there will be telltale watermarks inside the phone itself - Having dried off an old nokia years ago there was white watermark lines where it had gotten wet . It is remotely possible that they will fall for it but more likely they will not.
Insurance?
GoogleJelly said:
Insurance?
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Good call perfectly legal too : don't forget may also be covered under your home insurance
That would be the act of fraud as you put it. And no, HTC wouldn't have bought it either. T-com does no such things as repairs, they are merely a mediator between the user and the manufacturer. They would either accept the warranty claim and forwarded your phone to HTC, or simply decline the warranty and return the phone to the user. HTC is the one who does repairs and they probably keep track of their serial numbers, so you can kiss your warranty goodbye.
Sent from my HTC Desire using Tapatalk
wow your an idiot do you know that.... your asking here if its ok to defraud htc and t-mobile........
Rooting voids the warranty, but it's not fraud when you send back an unrooted phone???
I don't get it, are some kinds of fraud ok but others against our delicate ethics?
Sent from my HTC Desire using XDA App
mercianary said:
Rooting voids the warranty, but it's not fraud when you send back an unrooted phone???
I don't get it, are some kinds of fraud ok but others against our delicate ethics?
Sent from my HTC Desire using XDA App
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Hmm well i can kinda see your point but when you root the phone sending it back rooted and pretending it wasn't would be fraud sending it back the way it came (unrooting) as long as it isn't a software specific fault is technically not, merely a way to ensure they fix an inherent problem with your phone. However if you dropped your phone in the loo the problem is water damage - changing the labels means you are trying to hide the water damage but no matter which way you look at it the phone is dead or parts not working because of the water damage
Most people that have bricked their phone through rooting won't even attempt to send them back but you can undo a rooting if the hardware has failed, however you can't undo dropping your phone in water.
dannylill1981 said:
wow your an idiot do you know that.... your asking here if its ok to defraud htc and t-mobile........
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OMFG calm down. It's hardly fraud of the century. What's the worst that could happen?
That would be fraud, and ripping the company off. It wasn't their fault nor liability, so why should they fix it for you for free?
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- Sent via HTC Desire -
mercianary said:
Rooting voids the warranty, but it's not fraud when you send back an unrooted phone???
I don't get it, are some kinds of fraud ok but others against our delicate ethics?
Sent from my HTC Desire using XDA App
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Click to collapse
That is a bold statement to make.
It is definitely the same dropping the phone in the water and rooting, or even better example, jailbreaking it in order to unlock some of it's functions which should have been available from the beginning.
Sent from my HTC Desire using Tapatalk
This is exactly my point, rooting the phone phone voids the warranty, plain and simple, its in black and white, but no one cares about this because its something we want so we can justify it. The phone is sold to you you without root access, by rooting, using root apps, overclocking or undervolting your using the phone for purposes it wasn't intended for, this puts extra stress on the device and increases its chance of failing, ie why your warranty is now void.
I'm not saying that you shouldn't unroot and send your phone back for repair, I would (and have) done the same thing.
Just because everyone is doing it doesn't mean its right, I'm sure HTC have lost thousands of pounds fixing phones broken by things we have done after rooting. But no one cares about this.
What difference does it make if you unroot or replace void stickers, the end result is the same, HTC are out of pocket the cost of the phone they have no obligation to repair but have been tricked into repairing, one sounds just as much like fraud as the other to me.
Sent from my HTC Desire using XDA App
Drop it down the stairway, run over it etc....
Insurance is your friend. We pay enough for it so use it
Sent from my HTC Desire using Tapatalk
mercianary said:
This is exactly my point, rooting the phone phone voids the warranty, plain and simple, its in black and white, but no one cares about this because its something we want so we can justify it. The phone is sold to you you without root access, by rooting, using root apps, overclocking or undervolting your using the phone for purposes it wasn't intended for, this puts extra stress on the device and increases its chance of failing, ie why your warranty is now void.
I'm not saying that you shouldn't unroot and send your phone back for repair, I would (and have) done the same thing.
Just because everyone is doing it doesn't mean its right, I'm sure HTC have lost thousands of pounds fixing phones broken by things we have done after rooting. But no one cares about this.
What difference does it make if you unroot or replace void stickers, the end result is the same, HTC are out of pocket the cost of the phone they have no obligation to repair but have been tricked into repairing, one sounds just as much like fraud as the other to me.
Sent from my HTC Desire using XDA App
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The big difference is that rooting doesn't actually destroy your phone, whereas throwing it into the toilet does destroy it.
When people unrooted their phone to send it to HTC, they experienced a hardware fault, and hardware faults aren't caused by rooting the phone, right?
Actually there is a slight possibility of some third party apps causing hardware malfunctions but that chance is so slim, that even if you are an utter moron, you have a greater chance of being bit by a shark or getting hit by a thunderbolt than ruining your phone by rooting.
People brick their phones flashing things they shouldn't have access to all the time (ie power failure while flashing hboot or radio generally results in a brick) and then send them back claiming a failed ota update, a practace not frowned upon at all.
Sent from my HTC Desire using XDA App
th3 said:
That would be fraud, and ripping the company off. It wasn't their fault nor liability, so why should they fix it for you for free?
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- Sent via HTC Desire -
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Do you think that a company has never ripped you off before? We get ripped off every single day. Do you not drive?
Anyway, listen to this:
I opened the phone up (warranty gone now) and guess what, the GPS antenna wasn't plugged in. So it was their fault after all! Water "damage" had nothing to do with it. It's been sent away in the past for a hardware fault so they must have not done their job properly when they reassambled it. GPS is working fine now.
So don't trust tmobile uk repair to do a decent job.
My old desire needs a new chassis. Its dented bumped and scratched all over (apart form the screen) it got dropped the other day and some plastic bits cracked and chipped off.
It still works perfectly but I can see this damage causing problems.
I have clockwork recovery and leeroid A2SD rom.
I've chatted to them and they will nuke my phone back to stock and charge me for the privilege so I need to make it completely stock.
Is there anything they can cheekily look at to see i've returned it to stock?
help.
You have to flash the downgrade hboot from alpharev.nl site and then the corresponding RUU for your desire. I mean if it's branded, choose the last branded RUU.
You can find all information here:
http://forum.xda-developers.com/showthread.php?t=1275632
[7] option would be fine.
Next time please search in the right room.
yes I should have done a more thorough search, I feel bad.
Thanks for the pointer all the same (no sarcasm)
Cosmatic repair is not a warrenty repair so no neet to unroot
Sent from my HTC Desire using xda premium
According to HTC help;
"We can repair the phone chassis for you but they have to repair every fault or change of the phone to as new condition before sending it back to the customer. This is to avoid any warranty & policy disputes. Because of this if you have changed the software on the phone they would have to correct that before sending it back. I am sorry to say that is how our repair centre run and I am unable to change this"
could be expensive then!
well I've done everything I can, everything i can see shows this phone is stock.
wish me luck.
olly230 said:
well I've done everything I can, everything i can see shows this phone is stock.
wish me luck.
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Click to collapse
Good luck
Sent it off.
They almost lost it! (shame they didn't really)
The phone went out of warranty whilst it was with them (they've had it for almost a month)
If you search a well known auction site for
" Keypad Chassis Back Battery Cover For HTC Desire G7"
You'll see the replacement case I'm thinking of getting.
I've found this
http://tjworld.net/blog/htc-desire-tear-down
Any opinions?
Hi,
I was browsing the net with my one x one evening when the screen went blank, the phone froze for 10 seconds the switched off, since then the device has been dead, and when plugged in to the P.C it shows the connected One X as APX, I have attempted to use APX to try recover the device but to no avail, in the meantime I have managed to get another One X that I will not be rooting!!!!
So my question is, does anyone know what might need repairing, I am guessing it may be the display adapter, but not sure. If I replace the mainboard, is that likely to solve whatever the problem may be i.e. GPU, Processor, Memory ect... or is it possible that there could be a problem elsewhere?
Finally how much is it likely to cost to replace the mainboard? and where can I get one at a reasonable price? would it already have a bootloader on the mainboard or would it need flashing separately?
bump
Don't try to repair it yourself. You still have warranty. Just call HTC and they'll help you to get it repaired.
Niels-je said:
Don't try to repair it yourself. You still have warranty. Just call HTC and they'll help you to get it repaired.
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I no longer have warranty with HTC, the phone is rooted and I have actually opened it up now so the warranty if definitively void now. I have a new HTC One X which I must admit is better build quality and battery life, but I want to see if I can repair the faulty phone
Jonnibravo said:
I no longer have warranty with HTC, the phone is rooted and I have actually opened it up now so the warranty if definitively void now. I have a new HTC One X which I must admit is better build quality and battery life, but I want to see if I can repair the faulty phone
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Click to collapse
I've had hardware problems and got them fixed under warranty (new motherboard), despite a rooted phone that I also opened myself.
Just give it a try with HTC.
If you're lucky HTC will fix it and that won't cost you anything. In the worst case they'll tell you it won't be warranty and you'll have to pay for the diagnosis and you get get it back without repairs (and try yourself), or choose to pay full price for the repair...