Related
so I have the screen separation appearing on the bottom right corner of my screen. I am rooted with CM6 and wanted to know should I unroot and go back to stock before taking my phone to Sprint Service center? If so, where can I found the stock latest 2.2 to flash my phone back to stock?
Thanks for all advice and helps in advance!
I got the screen replaced on my Evo last week due to dust under the upper left corner. I took it in just like I use it...running Fresh Rom and the Riptide theme. They won't say anything about being rooted unless you are bringing the phone in for a problem that may be related to rooting. Screen seperation isn't that type of problem. They didn't even mention it.
chazglenn3 said:
I got the screen replaced on my Evo last week due to dust under the upper left corner. I took it in just like I use it...running Fresh Rom and the Riptide theme. They won't say anything about being rooted unless you are bringing the phone in for a problem that may be related to rooting. Screen seperation isn't that type of problem. They didn't even mention it.
Click to expand...
Click to collapse
so what did the do to fix the problem? they fix the screen or replace the phone?
jcarlm said:
so what did the do to fix the problem? they fix the screen or replace the phone?
Click to expand...
Click to collapse
I said in my post "I got the screen replaced on my Evo last week". They removed the screen (outer glass, bezel, digitizer and LCD are all one assembly) and put a new one on. Took about an hour.
chazglenn3 said:
I said in my post "I got the screen replaced on my Evo last week". They removed the screen (outer glass, bezel, digitizer and LCD are all one assembly) and put a new one on. Took about an hour.
Click to expand...
Click to collapse
Did they charge you?
If there is no physical damage (scratches, dents, water damage) it should be replaced for free.
While that guy was lucky, I would DEFINITELY unroot before taking it in. Rooting voids your entire warranty, and if they see it, even if your problem is hardware related and not software related, they can void the warranty and you will never get it fixed. Better safe than sorry.
o.k..
I need to find a rooted htc stock room that I can just flash..
I have been searching and can't find the one I need.
Links any one?
jcarlm said:
o.k..
I need to find a rooted htc stock room that I can just flash..
I have been searching and can't find the one I need.
Links any one?
Click to expand...
Click to collapse
you need to unroot, not just flash a stock ROM... http://forum.xda-developers.com/showthread.php?t=800582 but first check if your s-on/off (read the link to find out more)
Forgot I had a nandroid backup saved on my computer of my phone while it still had HTC rom.
Turned out my glass on the front panel was version 1 which means my complete phone has to be replaced.
So now I will have Android 2.2 with HTC rom and will have to learn to root that. It was so easy to root when I had 2.1 but I'm sure I will be able to handle it.
New Evo on Thursday!
Hope the newer ones are better!
Any opinions on the new Evos or any thing I should know about the newer ones?
I called my local Sprint repair center and asked what their policy was on rooted phones. Like the OP said they didn't care as long as you aren't having software issues. If you are thinking about taking your phone in call the store and ask it won't hurt a bit. Now if you think they are going to replace your device save your self a trip and unroot first because the phone will need to be returned to stock before they will exchange it. The employees were actually impressed with what had been done with the phone and were very cool about it. Think about it they work on phones hopefully they like what they do, they think its cool too.
Sent from my EVO using Tapatalk Pro.
jcarlm said:
Forgot I had a nandroid backup saved on my computer of my phone while it still had HTC rom.
Turned out my glass on the front panel was version 1 which means my complete phone has to be replaced.
So now I will have Android 2.2 with HTC rom and will have to learn to root that. It was so easy to root when I had 2.1 but I'm sure I will be able to handle it.
New Evo on Thursday!
Hope the newer ones are better!
Any opinions on the new Evos or any thing I should know about the newer ones?
Click to expand...
Click to collapse
I rooted a new one yesterday and used unrevoked without issue. It has actually gotten easier then when i had to use adb push and all that.
Sent from my EVO using Tapatalk Pro.
So, since I am getting a new phone out of this and my phone is still rooted, should I go back to completely stock?
All I did was flash back to my very first back up with HTC stock rom.
Will just having my Evo flashed to that first backup be enough when they ship off my phone after they hand me over my new one or should I fully restock my phone?
Does the phone go back to Sprint or HTC?
fully unroot and return the phone to stock it is easy to do its like 2 steps and takes only a few minutes.
people act like it is an hour long in depth process to root and unroot your phones its 5-10 minutes to do it and better not to take chances. All it takes is for one guy having a bad day to be a **** and make a note voiding warranty etc. Also in your case now is it really worth risking having to go home and unroot it then run back out to do the swap if they need you?
just unroot (not just flash stock htc actually unroot)
[Guide]How to Unroot the evo in two steps
[GUIDE] One Click How to Root the EVO with Unrevoked 3.21
zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.
viper1619 said:
zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.
Click to expand...
Click to collapse
Ouch hope they didn't flag your account...if so your SOL unless you know someone or find a hella cool manager.
Always unroot it only takes a matter of minutes (or should) and can save you a lot of hassle.
viper1619 said:
zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.
Click to expand...
Click to collapse
I've given back a few rooted phones for non-root related issues (speaker bad, kickstand won't stay in, LEDs don't work - 5 evos total so far) with no issues. Did the same with a lot of flashed TP's (12) and TP2's (2).
They can void your warranty for rooting it, sure, but they can't over the battery. Just tell him you don't know anything about it and you bought it that way on craigslist. That doesn't protect your warranty, but unless the guy has just decided to be a total d-bag they'll probably replace it anyway.
Also, the employees behind the counter are just people too. Being nice and not acting like you have a sense of self-entitlement to anything you want goes a long way. Believe me, I know first-hand. Customers' attitude factors in fairly heavily in how they get charged at the computer shop I work at because the techs set the prices on jobs.
Just be nice, don't be an a-hole yourself. If they say they won't fix it - fine. Say thanks anyway, be polite, and leave with it. Go home, unroot it, pick a different sprint store, and go complain about your original problem again. Five bucks says they'll fix it no questions asked.
It sounds like some of you need to read the Magnuson-Moss Warranty Act. The very notion of "my entire warranty is voided because I'm rooted" is completely illegal and anyone that tries to tell you otherwise could find themselves in some legal hot water.
http://en.wikipedia.org/wiki/Magnuson%E2%80%93Moss_Warranty_Act
tek818 said:
It sounds like some of you need to read the Magnuson-Moss Warranty Act. The very notion of "my entire warranty is voided because I'm rooted" is completely illegal and anyone that tries to tell you otherwise could find themselves in some legal hot water.
http://en.wikipedia.org/wiki/Magnuson%E2%80%93Moss_Warranty_Act
Click to expand...
Click to collapse
Not true, if you modify or alter a consumer product to a point that it performs significantly different than the manufacturer intended, the manufacturer is under no obligation to warranty it any longer.
I'm pretty sure this topic has been addressed many times and there is no set answer? I vaguely remember reading a legal article on it as well. It would be nice if there was an official statement made by both carriers and phone manufactures.
Sent from my PC36100 using XDA App
sitlet said:
If there is no physical damage (scratches, dents, water damage) it should be replaced for free.
While that guy was lucky, I would DEFINITELY unroot before taking it in. Rooting voids your entire warranty, and if they see it, even if your problem is hardware related and not software related, they can void the warranty and you will never get it fixed. Better safe than sorry.
Click to expand...
Click to collapse
That is not entirely true. They can not void your warrenty for issues unrelated to rooting. If you brick your rom, sure that is legit for them to do that...but if my LCD fails, and is unrelated to the rooting, then no they can not. If they try to do that, you make sure you fight it.
I had a repair center in my town refuse to fix my speaker on my mogul with low volume problem, because I had a scratch on my battery door cover. He said my warrenty was void to to "Physical damage."
After a phone call to Sprint, and apparently other complaints that service center lost thier contract with Sprint. I ended up with a touch pro 2.... (Although I just wanted my mogul fixed , I was never happy with the TP2, and bought an EVO )
Hi,
While on holiday I put my Desire HD on charge over night (was working fine at that point), but when trying to turn it on the next morning it just vibrated 7 times and that was it - the phone would do nothing. The phone doesn't respond to the hard reset process described on the HTC website and no lights come on at any point (not even when connected to the charger).
The only time the phone does anything, is when you eject the battery and re-insert it. At the point where the battery touches the contacts inside the phone, it vibrates 7 times again and nothing more. The phone has not been modified in any way and uses the original OS from HTC. All the phone does is vibrate 7 times when inserting the battery. Otherwise it's completely dead.
This would, I presume, normally be a simple warranty case (8 month old phone). However, in my desperation to reset/fix the phone, I tried pressing what I thought was a reset button underneath the SIM & memory card cover (with the tip of a pen). Instead of the 'click' that I expected though, it pierced what turned out to be a small black sticker - an action which HTC says has invalidated the warranty on my phone. They have now created a return reference for me, but I'm likely to be hit with a big bill for repair if/when I send the phone in.
I understand that confusing a sticker for a button is a stupid thing to do, but I can't change what I did and I genuinely thought that I was pressing a button on the back of the phone.
Is there any possible solution without having to send the phone in to HTC?
Thank you,
Craig.
craigspc said:
Hi,
While on holiday I put my Desire HD on charge over night (was working fine at that point), but when trying to turn it on the next morning it just vibrated 7 times and that was it - the phone would do nothing. The phone doesn't respond to the hard reset process described on the HTC website and no lights come on at any point (not even when connected to the charger).
The only time the phone does anything, is when you eject the battery and re-insert it. At the point where the battery touches the contacts inside the phone, it vibrates 7 times again and nothing more. The phone has not been modified in any way and uses the original OS from HTC. All the phone does is vibrate 7 times when inserting the battery. Otherwise it's completely dead.
This would, I presume, normally be a simple warranty case (8 month old phone). However, in my desperation to reset/fix the phone, I tried pressing what I thought was a reset button underneath the SIM & memory card cover (with the tip of a pen). Instead of the 'click' that I expected though, it pierced what turned out to be a small black sticker - an action which HTC says has invalidated the warranty on my phone. They have now created a return reference for me, but I'm likely to be hit with a big bill for repair if/when I send the phone in.
I understand that confusing a sticker for a button is a stupid thing to do, but I can't change what I did and I genuinely thought that I was pressing a button on the back of the phone.
Is there any possible solution without having to send the phone in to HTC?
Thank you,
Craig.
Click to expand...
Click to collapse
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
I'd like to know if it is obvious that you tried to open the phone up or not..
To me, if you cannot get into Recovery nor Bootloader, your pretty much screwed, try pulling battery out, insert it back in, hold the Volume down button, and while holding press Power button?
Found this aswell:
http://forum.xda-developers.com/showthread.php?t=879726
Others with your problem, but it seems Service is the only way..
Shidapu said:
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
I'd like to know if it is obvious that you tried to open the phone up or not..
Click to expand...
Click to collapse
I'll have access to a Digital SLR tonight and will post a photo tonight. Looking at the phone though, it is clearly visible that it has not been touched with anything other than the tip of a pen. There is another small sticker that I found in the battery compartment - this is completely in tact.
I don't think anyone looking at the phone would doubt that the one sticker was pierced with the tip of a pen, but unfortunately that doesn't seem to make any difference. The guy I spoke to from HTC was friendly and polite, but he insisted that it wouldn't make any difference - I broke the rules and that's it.
I suppose the only reason that I'm disappointed is that I've now had four HTC smartphones and I've never requested warranty support before. Oh well... :-(
Thanks for the links you provided. Lots of useful info, but unfortunately I can't find any solution - the phone is clearly dead.
Thanks,
Craig.
Shidapu said:
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
Here's the pic. I didn't bother taking a photo of the other sticker as it hasn't been touched or damaged at all. Would you say it's worth sending the phone and enclosing a note explaining what I did?
Click to expand...
Click to collapse
Sending it I believe is the only way the phone will get fixed. DO include a note explaining what you did but I dont know how useful it will be. You never know though. As the other one is still intact they may believe you and do it for free.
Repaired
I just wanted to say thanks for the replies. I sent my phone in and the repair was carried out under warranty.
Regards,
Craig.
Can you tell what was broken and repaired in your phone?I have the same problem since yesterday...
Without screenshot is more difficult solve :-(
gopiter said:
Can you tell what was broken and repaired in your phone?I have the same problem since yesterday...
Click to expand...
Click to collapse
Apparently it was a motherboard failure. The board was replaced and now it's working fine again.
Same......
craigspc said:
Apparently it was a motherboard failure. The board was replaced and now it's working fine again.
Click to expand...
Click to collapse
Exactly the same is happening to me... 8 months old too..
About to send it off for warrenty, but can you tell me if you lost all your information and number, apps on the handset, as I cant remember the last time I did a sync..
thanks..
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
gopiter said:
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
Click to expand...
Click to collapse
Lol...thats bad, This might be the first case which I have seen returned because of unauthorized firmware..., Don't leave it like that and read the full document which come with the phone. There will be some wording which might not be clear but should be enough to fight back...
Yep...I think I'm the first person who returned phone back from warranty because of no HTC firmware flashed...As soon as I get my DHD and documents back I'll report what they said.
online4yourmin said:
Exactly the same is happening to me... 8 months old too..
About to send it off for warrenty, but can you tell me if you lost all your information and number, apps on the handset, as I cant remember the last time I did a sync..
thanks..
Click to expand...
Click to collapse
Yes, if you send the phone in for repair, you will lose everything stored on the device that you haven't backed up. I think this will be the case even if they don't replace the motherboard. Any apps that you previously bought through Android Market can be restored though - you don't have to buy them again.
Craig.
gopiter said:
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
Click to expand...
Click to collapse
Hmm.. That's bad news... Trying to read between the lines a bit - Are they saying that they won't replace the motherboard because you have flashed the phone, or because they suspect that flashing the phone played a direct role in the failure?
If the motherboard has died surely they'd replace it? Then again, if the motherboard had died completely - how would they know that the phone had been flashed in the first place?
When exactly did the problem start for you?
Craig.
craigspc said:
Hmm.. That's bad news... Trying to read between the lines a bit - Are they saying that they won't replace the motherboard because you have flashed the phone, or because they suspect that flashing the phone played a direct role in the failure?
If the motherboard has died surely they'd replace it? Then again, if the motherboard had died completely - how would they know that the phone had been flashed in the first place?
When exactly did the problem start for you?
Craig.
Click to expand...
Click to collapse
A returned my phone to the seller so I don't have direct contact with HTC service but the seller got information from service that: motherboard is dead because of flashing unauthorized firmware/unauthorized firmware damaged motherboard...I'm waiting to get my phone back from service with documentation and then I'll fight back...
My phone works perfectly normal and when I tried to reebot it simply wont boot...it's strange and I wonder how firmware it self could damage motherboard?
Ok, DHD came back from HTC service with all documentation and statement that they will not repair it etc...and it normally boot into OS...But it couldn't boot into bootloader - just vibrates 3 times.So I booted it again into OS and flashed again the hboot and after that phone successfully boot into bootloader .So now my DHD is fully functional I just wonder why HTC claimed that motherboard is broken and wanted me to pay for replacement...?
Very strange - 8 month fault
I too have a DHD - this one is stock standard - got it back from employee today as he said it was not charging (worked right up till then). i plugged it in and got a flashing orange amber light. left if for a while noting would work. finally worked out if i inserted teh battery while plugged in it woud give me a solid charging light and vibrate 7 times.
Seems strange that they are all faulting at 8 months. Mine was an import, so it might have to go back to singapore or malaysia or where ever it cam from.
Checked battery it is at 3.8V so ok.
gopiter said:
Ok, DHD came back from HTC service with all documentation and statement that they will not repair it etc...and it normally boot into OS...But it couldn't boot into bootloader - just vibrates 3 times.So I booted it again into OS and flashed again the hboot and after that phone successfully boot into bootloader .So now my DHD is fully functional I just wonder why HTC claimed that motherboard is broken and wanted me to pay for replacement...?
Click to expand...
Click to collapse
My warranties over and i've got the same problem!
I just wanted to know if your phone wasn't working at all before you gave it in for service? And when it came back, it was working again?
And be not ready to repair it, they weren't ready to repair it for a fee either?
Omairss said:
My warranties over and i've got the same problem!
I just wanted to know if your phone wasn't working at all before you gave it in for service? And when it came back, it was working again?
And be not ready to repair it, they weren't ready to repair it for a fee either?
Click to expand...
Click to collapse
My phone wasn't working at all it didn't boot even display splash screen...just vibrates.I heared phone services have devices called "BOX" which can unbrick your dead phone.I think they did it with my phone and when it boots they saw my own boot screen instead of stock HTC...so it was clear to them they can void my warranty and offer motherboard replacement for fee (high fee ).I didn't agree for that and phone returned to me unbricked.I just had to reflash hboot again.
I called HTC UK support a few days ago not for my wildfire s but my sons, it has a dodgy power button really hard to press and sometimes no response, hitting the side of the phone helps lol, so maybe a loose connection between the flex cable and connector.
It has always been a bit unresponsive since first purchase but wasn't too bad, I guess I only noticed it because mine was so much easier to press, anyway it has been getting worse over time.
So HTC asked if it was rooted or had been s-off as if it was they would not do the repair without a charge of £50-£60 and stated the engineers will check for this before any work is carried out.
I argued that the problem was hardware related and not software/firmware and it should be covered but they dissagreed.
I think this is poor customer service.
If I bricked my phone then I wouldn't argue, it would be my problem but this is faulty hardware so I'm pissed.
I will do the repair myself when it gets to a point that it becomes a real problem for my son, as I used to repair mobiles in a shop and currently repair pc's.
Just would've been nice to have the warranty option.
Anyway moral of the story s-off or unlocked bootloader don't expect any kind of warranty from HTC whether a software or hardware issue.
Edit: almost forgot. I asked if I send it would they flash the firmware as I didn't want them to!
Their response was they would flash the phone whether I want them to or not even though its a hardware issue.
How crazy is that.
THANKS HTC AND SHAME ON YOU :banghead:
That's bad. But I think it depends also on the country you live in. Some countries, like mine have specific laws for such a case. That means, if e.g. the defect is not caused by a software issue, they have to do the repair.
Yeah I might send a letter to a UK customer service manager and see what kind of response I get.
Good luck. You should also consider - if your son's device is already unlocked - to downgrade a stock rom. I somehow doubt that htc people check, if the device has gone through the htcdev process. They maybe just check HBOOT and if there is neither LOCKED (OOW), UNLOCKED nor RELOCKED, they think it's okay.
Didn't htcdev it.
Xtc clipped it but either way I told the guy its stock etc etc but he didn't care.
He said they've had a few phones returned to customers without repair because the engineers check the bootloader and htcdev.
In Germany you have different kinds of liability from the manufacturer's side.
If the malfunction appears within the first 6 months, it is generally believed to be a manufacturing fault and if the manufacturer doesn't want to replace it, he has to prove that it was not.
If the malfunction appears after more than 6 months, but less than 24 months, the manufacturer still has to replace devices that failed due to a manufacturing fault, but the burden of proof is on the consumer side. Obviously it's hard for a consumer to prove that the malfunction is due to a manufacturing fault, so if the manufacturer refuses to replace the device you're probably gonna fight a losing battle. However, most manufacturers will stil replace the device as anything else would harm their reputation.
The manufacturer cannot ask you to agree to forfeit either of these claims, as such an agreement would be void. However, after more than 24 months you're definitely out of luck from the legal point of view. You will only get service if you signed up for a special maintenance contract with the manufacturer, which obviously is only relevant for very expensive and long-lasting goods.
theq86 said:
Good luck. You should also consider - if your son's device is already unlocked - to downgrade a stock rom. I somehow doubt that htc people check, if the device has gone through the htcdev process. They maybe just check HBOOT and if there is neither LOCKED (OOW), UNLOCKED nor RELOCKED, they think it's okay.
Click to expand...
Click to collapse
You have to provide them some kind of unique identifier for your device before they give you the unlock token. I think they know which serial the device had that this identifier is from and will then check the serial against some database.
They asked me the condition and as I explained its my sons its in a brand new condition in a case not been out the house really as he uses his blackberry outside.
It's about 7 months old.
Not sure about the law in the UK. Getting in contact with some jurist will probably help. I don't know where you're working, but most bigger companies have some kind of "legal department". Maybe you can contact one of your colleagues while relaxing over a beer.
A lawyer will probably charge far more than the phone's worth.
no.human.being said:
You have to provide them some kind of unique identifier for your device before they give you the unlock token. I think they know which serial the device had that this identifier is from and will then check the serial against some database.
Click to expand...
Click to collapse
You are right. And I also found out, that whatever you do, whatever you down or upgrade the state of the bootloader lock persists.
I downgraded to an older ROM ,thus getting back HBOOT 1.08.0000. after installing HTCDEV HBOOT again, it remembered the RELOCKED state. When you first flash the HTCDEV HBOOT you get LOCKED (OOW). So somewhere this information is stored.
theq86 said:
You are right. And I also found out, that whatever you do, whatever you down or upgrade the state of the bootloader lock persists.
I downgraded to an older ROM ,thus getting back HBOOT 1.08.0000. after installing HTCDEV HBOOT again, it remembered the RELOCKED state. When you first flash the HTCDEV HBOOT you get LOCKED (OOW). So somewhere this information is stored.
Click to expand...
Click to collapse
Most of the security-related information is stored along with the Radio firmware. S-ON/S-OFF is, CID is, SIM-Lock is, so bootloader lock is probably too.
HTC is not who you need to talk to. You need to go to the store where you bought the thing.
Went there today (o2 store) the guy basically said if that's what HTC said then its my hard luck.
intel007 said:
Went there today (o2 store) the guy basically said if that's what HTC said then its my hard luck.
Click to expand...
Click to collapse
What an ass hole lol.
I would just spam HTC customer support up with complaints like I did when there was no bootloader unlock. They don't like me anymore. It also kills there reputation badly so they will say things to try and make up for it.
Just call or email them again, hope you get some stupid ass HTC woman who don't know jack **** about phones and gives you a free HTC One X as a replacement lol.
Sent from my HTC Wildfire S using xda premium
benjamingwynn said:
hope you get some stupid ass HTC woman who don't know jack **** about phones and gives you a free HTC One X as a replacement lol
Click to expand...
Click to collapse
Yeah I'll get on the case thanks, the one x should make up for my troubles lol
benjamingwynn said:
What an ass hole lol.
I would just spam HTC customer support up with complaints like I did when there was no bootloader unlock. They don't like me anymore. It also kills there reputation badly so they will say things to try and make up for it.
Sent from my HTC Wildfire S using xda premium
Click to expand...
Click to collapse
I've been bombing their inbox for days now about getting ANY Marvelc kernel sources. They keep refering me to http://htcdev.com/contact, and I keep responding that I have, and I want Marvelc sources. I must admit, I'm not being nice anymore either.
"Danielle" is taking it in stride though.
This sort of behaviour is not unheard of. in 2007 my daughter bought a Compaq laptop with a international warranty. She went to Nottingham and had a problem. When contacted HP essentially said that take it back to India for repairs, and quoted some page (14 or something) of their web warranty, basically claiming that since the model was not sale in the UK (the numbers always change across borders) they did not want to know. Then she wrote back that she is a lawyer, and was a PG at Notts U. They immediately advised her to take it to the service centre in (or just at the fringe of) the campus. Then unit was sent to the HQ and was back with a new power board within three days (this too in the XMas period).
So you have to persist, and if possible bare your fangs to get anything done.
I've not done this with HTC but with other companies in the past i have told little white lies usually saying it wasn't a fault of mine even when it was.
Hi guys,
Today my desire suddenly turned itself off, and reloaded into HBOOT. None of the volume buttons work when trying to navigate the menu. HBOOT says:
BRAVO PVT3 SHIP S-ON
HBOOT-0.93.0001
MICROP-051d
TOUCH PANEL-SYNW0101
RADIO-5. 17. 05. 23
Aug 10 2010, 17:52:10
I've tried using the PB99IMG.zip method with older versions of android, but I'm running oxygen 2.3.3 rom, and the process fails every time. I've looked on the htc dev site for the 2.3.3 RUU, however when I try and download it it says file is cannot be found. Does anyone know where the RUU can be downloaded from?
Any help greatly appreciated.
Cheers,
Tom
There's the place where I downladed the one for my Desire. As I'm new user to his forum can't put links but have a look to shipped-roms.com
Thanks very much, I've managed to find the RUU. So it gets somewhere when I try and use the PB99IMG.zip method, but it just says parsing with a list of ten numbers and nothing happens :/
Try running RUU.exe when phone is booted into fastboot (and connected to PC obviously)
Also http://www.htcdev.com/process/legal_download/152
My main problem is that I can't boot into fast boot :/ when I hold the back button and turn the phone on it still goes to HBOOT. I have also ripped off my volume rocker to make sure its not the down button stuck If I plug it into my computer using HBOOT my computer picks up and Android 1.0 device. However if I go into a cmd and use "adb devices" it still says no devices found :/ and the RUU doesn't pick up the phone either when its plugged in.
Even though I've had clockworkmod installed, the phone is showing S-ON, does this mean I can send it back to HTC and it would still be in warranty?
Thanks for all of the help
Yeah the warranty should still cover it HOWEVER, from past experience, this sort of situation happened if the phone suffered from water damage, so I'm not sure whether you'd be okay. If you want I suppose it'd be worth a try, but if it turned out not to be covered by warranty you'd be looking at a hefty repair fee or a £20 return fee. It's up to you, if it's not water damage then you'd definitely be covered, shouldn't have ripped off the buttons though lol, don't know what they'll say to that.
bortak said:
Yeah the warranty should still cover it HOWEVER, from past experience, this sort of situation happened if the phone suffered from water damage, so I'm not sure whether you'd be okay. If you want I suppose it'd be worth a try, but if it turned out not to be covered by warranty you'd be looking at a hefty repair fee or a £20 return fee. It's up to you, if it's not water damage then you'd definitely be covered, shouldn't have ripped off the buttons though lol, don't know what they'll say to that.
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Hmm it could be water damage from the amount of sweat produced when I was running as it was about half an hour after that that it broke. I've got a One X in the post anyway (luckily) so I may as well send the desire off to see if its salvageable, and if the cost is too much I can just leave it with them. I can put the buttons back on so that they work fine. So hopefully they'll be able to repair it (or send a new one ) and I can sell it If not, I'll be at no loss. Thanks for the help bortak
willmott1992 said:
Hmm it could be water damage from the amount of sweat produced when I was running as it was about half an hour after that that it broke. I've got a One X in the post anyway (luckily) so I may as well send the desire off to see if its salvageable, and if the cost is too much I can just leave it with them. I can put the buttons back on so that they work fine. So hopefully they'll be able to repair it (or send a new one ) and I can sell it If not, I'll be at no loss. Thanks for the help bortak
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The HOX? Should've waited for the SGS3 like I am
Oh I wish I could but I was offered the One X for ten quid cheaper a month, so being a student it had to be taken..
Solved
Just thought I'd say, sent it back for warranty repair (even though it was S-OFF, rooted and had a custom rom, HTC fixed it and sent it straight back
OK, So here's my situation with HTC Warranty repairs: (Long explanation of my back-story, scroll down to bold type if you just want to read the question)
My Verizon HTC one, I purchased the first day it was available, and promptly unlocked through htcdev.com. Following that I installed a custom recovery and rooted. I remained on stock ROM, but did get rid of some bloat as well as installed wifi tether.
So, while charging it one day. It got extremely hot and I smelled that "magic smoke" that all electronic devices seem to run on. I quickly unplugged the charger, and saw that the usb plug had started melting slightly, and there were black "charred" marks around the phone's USB port. After this my bottom speaker failed to work, making only a clicking noise anytime audio was played. The top speaker was unaffected. More importantly, the usb port failed to sync properly to my computer. The computer would not recognize my phone. Yikes!
Due to 2 drops of my DNA and cracked screens, I had no insurance on my HTC ONE. Figured I had to contact HTC and see what could be done. They had me do some diagnostics (*#*#3424#*#*), etc... and determined it needed to be sent in for repair. Knowing I had unlocked and tampered flags displayed on my phone, this is where I thought to myself, ugh, I think I may be screwed. Worse yet, when I tried to do a wipe, I must've hit the wrong option, and the phone was soft-bricked. Would not go past the green HTC screen. I could boot into fastboot, and recovery, but could not access fastboot USB mode. Since my phone would not connect to the computer properly, I could not fix it. OK, cross my fingers and sent it in this past Monday 9/30, they received it on Wednesday 10/2.
At this point, I'm thinking I'm certainly going to have to pay for repairs, knowing I made the matters much worse when I did the wipe. But to my surprise, it seems that they have repaired my phone and it's on it's way back to me. So either they did not and will not fix it and sent it back as -is (unlikely) or they fixed it under warranty with no charges.
SO HERE'S MY QUESTION:
Knowing they must have loaded factory fresh software making it locked again, can I use the same unlock code from htcdev? If they had to replace the mainboard, would this mean my unlock code may no longer work? (Does the IMEI change, or anything?)
They shipped it out Friday 10/4 and I will get it back on Wednesday 10/9. I will post updates with what I find, but was just curious. I also wanted to share my experience with HTC Warranty Repair.
Thanks,
Flip
I really have no idea if you can use the same token from htcdev, but I recall that it only cost me a small amount of time (no money) to get a code from htcdev, so why screw around experimenting? Just get a new unlock code.
Flip_5 said:
OK, So here's my situation with HTC Warranty repairs: (Long explanation of my back-story, scroll down to bold type if you just want to read the question)
My Verizon HTC one, I purchased the first day it was available, and promptly unlocked through htcdev.com. Following that I installed a custom recovery and rooted. I remained on stock ROM, but did get rid of some bloat as well as installed wifi tether.
So, while charging it one day. It got extremely hot and I smelled that "magic smoke" that all electronic devices seem to run on. I quickly unplugged the charger, and saw that the usb plug had started melting slightly, and there were black "charred" marks around the phone's USB port. After this my bottom speaker failed to work, making only a clicking noise anytime audio was played. The top speaker was unaffected. More importantly, the usb port failed to sync properly to my computer. The computer would not recognize my phone. Yikes!
Due to 2 drops of my DNA and cracked screens, I had no insurance on my HTC ONE. Figured I had to contact HTC and see what could be done. They had me do some diagnostics (*#*#3424#*#*), etc... and determined it needed to be sent in for repair. Knowing I had unlocked and tampered flags displayed on my phone, this is where I thought to myself, ugh, I think I may be screwed. Worse yet, when I tried to do a wipe, I must've hit the wrong option, and the phone was soft-bricked. Would not go past the green HTC screen. I could boot into fastboot, and recovery, but could not access fastboot USB mode. Since my phone would not connect to the computer properly, I could not fix it. OK, cross my fingers and sent it in this past Monday 9/30, they received it on Wednesday 10/2.
At this point, I'm thinking I'm certainly going to have to pay for repairs, knowing I made the matters much worse when I did the wipe. But to my surprise, it seems that they have repaired my phone and it's on it's way back to me. So either they did not and will not fix it and sent it back as -is (unlikely) or they fixed it under warranty with no charges.
SO HERE'S MY QUESTION:
Knowing they must have loaded factory fresh software making it locked again, can I use the same unlock code from htcdev? If they had to replace the mainboard, would this mean my unlock code may no longer work? (Does the IMEI change, or anything?)
They shipped it out Friday 10/4 and I will get it back on Wednesday 10/9. I will post updates with what I find, but was just curious. I also wanted to share my experience with HTC Warranty Repair.
Thanks,
Flip
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Yes your unlock code will stop working but the exploit is coming soon so it's okay
Sent from my HTC6500LVW using xda app-developers app
jpradley said:
I really have no idea if you can use the same token from htcdev, but I recall that it only cost me a small amount of time (no money) to get a code from htcdev, so why screw around experimenting? Just get a new unlock code.
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You must be thinking of another phone because right now on vzw the only way to unlock is s-off
Sent from my HTC6500LVW using Tapatalk now Free
dottat said:
You must be thinking of another phone because right now on vzw the only way to unlock is s-off
Sent from my HTC6500LVW using Tapatalk now Free
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Oops -- I did forget to note that before htcdev can do anything (old code or new) the phone has to first be in S-OFF mode, which at the moment means availing oneself of Sonic's service.
I am guessing he got htc dev unlock day 1 like me.
but it's a different phone so, ... no.. it wont work..
Based on your description, there's gotta be a 0% chance you're getting the same device back. Shouldn't you be getting a replacement?
If the return report says "repaired" I'm betting that's a communication error from a lazy/sloppy tech.
-Matt
We really gotta work on finding that special secret tool they (HTC) has to pop these phones apart easy
Sent from my Nexus 7 using Tapatalk 4
dottat said:
We really gotta work on finding that special secret tool they (HTC) has to pop these phones apart easy
Sent from my Nexus 7 using Tapatalk 4
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I'd venture a guess that the aluminum body isn't really something HTC cares about; the innards are the expensive bits. HTC probably just peels back the case, makes sure the components are in working order (and a complete reflash), and then just throw everything in a new outer case. Simple, fast, and doesn't require slow-and-careful disassembly. Again, this is just a complete guess, though it seems logical.
Rain724 said:
I'd venture a guess that the aluminum body isn't really something HTC cares about; the innards are the expensive bits. HTC probably just peels back the case, makes sure the components are in working order (and a complete reflash), and then just throw everything in a new outer case. Simple, fast, and doesn't require slow-and-careful disassembly. Again, this is just a complete guess, though it seems logical.
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would be sick if the backs came off easy(er)
I'd def purchase the blue and red and black, and switch.
andybones said:
would be sick if the backs came off easy(er)
I'd def purchase the blue and red and black, and switch.
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That's would be awesome... I really wanted blue.,.
Sent from my HTC6500LVW using xda app-developers app
HTC has been quoted as saying they have such a tool...we just gotta find out who has such a tool.
http://www.engadget.com/2013/07/10/htc-one-repair-justin-huang/
Sent from my Nexus 7 using Tapatalk 4
Rain724 said:
I'd venture a guess that the aluminum body isn't really something HTC cares about; the innards are the expensive bits. HTC probably just peels back the case, makes sure the components are in working order (and a complete reflash), and then just throw everything in a new outer case. Simple, fast, and doesn't require slow-and-careful disassembly. Again, this is just a complete guess, though it seems logical.
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Click to collapse
While I agree that the body is probably not that expensive, most of the tear down videos I have seen also destroy the glass and some times the screen. So your general theory does not hold up... the "innards" get broken too. I hope the posts about the "magic" tool to open the back are true, and really, it only makes sense. You have to be able to service and refurbish the phone otherwise the costs would sky rocket.