Related
so I have the screen separation appearing on the bottom right corner of my screen. I am rooted with CM6 and wanted to know should I unroot and go back to stock before taking my phone to Sprint Service center? If so, where can I found the stock latest 2.2 to flash my phone back to stock?
Thanks for all advice and helps in advance!
I got the screen replaced on my Evo last week due to dust under the upper left corner. I took it in just like I use it...running Fresh Rom and the Riptide theme. They won't say anything about being rooted unless you are bringing the phone in for a problem that may be related to rooting. Screen seperation isn't that type of problem. They didn't even mention it.
chazglenn3 said:
I got the screen replaced on my Evo last week due to dust under the upper left corner. I took it in just like I use it...running Fresh Rom and the Riptide theme. They won't say anything about being rooted unless you are bringing the phone in for a problem that may be related to rooting. Screen seperation isn't that type of problem. They didn't even mention it.
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Click to collapse
so what did the do to fix the problem? they fix the screen or replace the phone?
jcarlm said:
so what did the do to fix the problem? they fix the screen or replace the phone?
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Click to collapse
I said in my post "I got the screen replaced on my Evo last week". They removed the screen (outer glass, bezel, digitizer and LCD are all one assembly) and put a new one on. Took about an hour.
chazglenn3 said:
I said in my post "I got the screen replaced on my Evo last week". They removed the screen (outer glass, bezel, digitizer and LCD are all one assembly) and put a new one on. Took about an hour.
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Did they charge you?
If there is no physical damage (scratches, dents, water damage) it should be replaced for free.
While that guy was lucky, I would DEFINITELY unroot before taking it in. Rooting voids your entire warranty, and if they see it, even if your problem is hardware related and not software related, they can void the warranty and you will never get it fixed. Better safe than sorry.
o.k..
I need to find a rooted htc stock room that I can just flash..
I have been searching and can't find the one I need.
Links any one?
jcarlm said:
o.k..
I need to find a rooted htc stock room that I can just flash..
I have been searching and can't find the one I need.
Links any one?
Click to expand...
Click to collapse
you need to unroot, not just flash a stock ROM... http://forum.xda-developers.com/showthread.php?t=800582 but first check if your s-on/off (read the link to find out more)
Forgot I had a nandroid backup saved on my computer of my phone while it still had HTC rom.
Turned out my glass on the front panel was version 1 which means my complete phone has to be replaced.
So now I will have Android 2.2 with HTC rom and will have to learn to root that. It was so easy to root when I had 2.1 but I'm sure I will be able to handle it.
New Evo on Thursday!
Hope the newer ones are better!
Any opinions on the new Evos or any thing I should know about the newer ones?
I called my local Sprint repair center and asked what their policy was on rooted phones. Like the OP said they didn't care as long as you aren't having software issues. If you are thinking about taking your phone in call the store and ask it won't hurt a bit. Now if you think they are going to replace your device save your self a trip and unroot first because the phone will need to be returned to stock before they will exchange it. The employees were actually impressed with what had been done with the phone and were very cool about it. Think about it they work on phones hopefully they like what they do, they think its cool too.
Sent from my EVO using Tapatalk Pro.
jcarlm said:
Forgot I had a nandroid backup saved on my computer of my phone while it still had HTC rom.
Turned out my glass on the front panel was version 1 which means my complete phone has to be replaced.
So now I will have Android 2.2 with HTC rom and will have to learn to root that. It was so easy to root when I had 2.1 but I'm sure I will be able to handle it.
New Evo on Thursday!
Hope the newer ones are better!
Any opinions on the new Evos or any thing I should know about the newer ones?
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Click to collapse
I rooted a new one yesterday and used unrevoked without issue. It has actually gotten easier then when i had to use adb push and all that.
Sent from my EVO using Tapatalk Pro.
So, since I am getting a new phone out of this and my phone is still rooted, should I go back to completely stock?
All I did was flash back to my very first back up with HTC stock rom.
Will just having my Evo flashed to that first backup be enough when they ship off my phone after they hand me over my new one or should I fully restock my phone?
Does the phone go back to Sprint or HTC?
fully unroot and return the phone to stock it is easy to do its like 2 steps and takes only a few minutes.
people act like it is an hour long in depth process to root and unroot your phones its 5-10 minutes to do it and better not to take chances. All it takes is for one guy having a bad day to be a **** and make a note voiding warranty etc. Also in your case now is it really worth risking having to go home and unroot it then run back out to do the swap if they need you?
just unroot (not just flash stock htc actually unroot)
[Guide]How to Unroot the evo in two steps
[GUIDE] One Click How to Root the EVO with Unrevoked 3.21
zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.
viper1619 said:
zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.
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Click to collapse
Ouch hope they didn't flag your account...if so your SOL unless you know someone or find a hella cool manager.
Always unroot it only takes a matter of minutes (or should) and can save you a lot of hassle.
viper1619 said:
zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.
Click to expand...
Click to collapse
I've given back a few rooted phones for non-root related issues (speaker bad, kickstand won't stay in, LEDs don't work - 5 evos total so far) with no issues. Did the same with a lot of flashed TP's (12) and TP2's (2).
They can void your warranty for rooting it, sure, but they can't over the battery. Just tell him you don't know anything about it and you bought it that way on craigslist. That doesn't protect your warranty, but unless the guy has just decided to be a total d-bag they'll probably replace it anyway.
Also, the employees behind the counter are just people too. Being nice and not acting like you have a sense of self-entitlement to anything you want goes a long way. Believe me, I know first-hand. Customers' attitude factors in fairly heavily in how they get charged at the computer shop I work at because the techs set the prices on jobs.
Just be nice, don't be an a-hole yourself. If they say they won't fix it - fine. Say thanks anyway, be polite, and leave with it. Go home, unroot it, pick a different sprint store, and go complain about your original problem again. Five bucks says they'll fix it no questions asked.
It sounds like some of you need to read the Magnuson-Moss Warranty Act. The very notion of "my entire warranty is voided because I'm rooted" is completely illegal and anyone that tries to tell you otherwise could find themselves in some legal hot water.
http://en.wikipedia.org/wiki/Magnuson%E2%80%93Moss_Warranty_Act
tek818 said:
It sounds like some of you need to read the Magnuson-Moss Warranty Act. The very notion of "my entire warranty is voided because I'm rooted" is completely illegal and anyone that tries to tell you otherwise could find themselves in some legal hot water.
http://en.wikipedia.org/wiki/Magnuson%E2%80%93Moss_Warranty_Act
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Click to collapse
Not true, if you modify or alter a consumer product to a point that it performs significantly different than the manufacturer intended, the manufacturer is under no obligation to warranty it any longer.
I'm pretty sure this topic has been addressed many times and there is no set answer? I vaguely remember reading a legal article on it as well. It would be nice if there was an official statement made by both carriers and phone manufactures.
Sent from my PC36100 using XDA App
sitlet said:
If there is no physical damage (scratches, dents, water damage) it should be replaced for free.
While that guy was lucky, I would DEFINITELY unroot before taking it in. Rooting voids your entire warranty, and if they see it, even if your problem is hardware related and not software related, they can void the warranty and you will never get it fixed. Better safe than sorry.
Click to expand...
Click to collapse
That is not entirely true. They can not void your warrenty for issues unrelated to rooting. If you brick your rom, sure that is legit for them to do that...but if my LCD fails, and is unrelated to the rooting, then no they can not. If they try to do that, you make sure you fight it.
I had a repair center in my town refuse to fix my speaker on my mogul with low volume problem, because I had a scratch on my battery door cover. He said my warrenty was void to to "Physical damage."
After a phone call to Sprint, and apparently other complaints that service center lost thier contract with Sprint. I ended up with a touch pro 2.... (Although I just wanted my mogul fixed , I was never happy with the TP2, and bought an EVO )
I have a rooted S-OFF droid incredible with a custom ROM. It also has a completely broken screen. The verizon salesman has told me I can get it covered under warranty and it needs to be sent in. My worry is the S-OFF is going to void this warranty offer when I send it in. Anything to be worried about you think? If there is any doubt, I'd like to turn S-ON, reload stock, and do a factory reset. Anyone able to write up a guide on how to do this pretending I was blind (press down 5 times, wait 5 seconds, etc.)? I did find this guide that gets me part of the way there, but I can't see what I'm doing.
forum.xda-developers.com/showthread.php?t=732497
Thanks in advance.
If the screen is busted, they won't be able to see what you ahve done. Also, it is not like you fried the phone due to something you flashed. I don't think you have anything to worry about.
I've sent 3 rooted Droids back to Verizon before I switched to the Incredible, you should have nothing to worry about
I wouldn't worry half as much. The only thing I would worry about is the fact that your gonna send it in and can't do anything to change s-off.. What if they change the screen thinking they can just perform a factory data reset and BAM! they are presented with some custom rom with superuser capability.. And then your account get's hit up with full retail ($529.99US). For some people that can be a large sum of money.
I'll pray with you that is not the case.. I hope you simply receive your replacement phone problem free. I know what it's like to have a cracked screen luckily for me it happened before I jumped the fence into the world of unrevoked forever..
In the future I would check out otterbox(.)com/htc-droid-incredible-cases/htc-droid-incredible-cases,default,sc.html
sorry 4 hijackin'.....
so is it covered under warranty to get a replacement if I dropped the phone and scuffed it up pretty bad?
(It's still operating, but the scuffs make pretty unpleasant to use)
Oh, and is it 9 months for the warranty?
nat4mac said:
sorry 4 hijackin'.....
so is it covered under warranty to get a replacement if I dropped the phone and scuffed it up pretty bad?
(It's still operating, but the scuffs make pretty unpleasant to use)
Oh, and is it 9 months for the warranty?
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Click to collapse
No. What's likely happening is that the VZW rep is referring to an Asurion claim as a warranty even though it's insurance. Warranty only covers manufacturer defects, and does not include cosmetic damage that we inflict ourselves.
najaboy said:
No. What's likely happening is that the VZW rep is referring to an Asurion claim as a warranty even though it's insurance. Warranty only covers manufacturer defects, and does not include cosmetic damage that we inflict ourselves.
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Click to collapse
gotcha...thanks
if it's the insurance, does it even matter if it's rooted or not? can't you just pay the deductible and get the new phone. I know they told me i can run mine over with a car and essentially throw it in the river and for $90 i get a new one.
Hey guys,
I need to send in my phone for insurance, and I as able to get the stock rom back on, but it's still on S-OFF.
I've tried to get it back to S-ON, but can't do it.
Should I just severely damage the phone so that it won't turn on?
Anyone have thoughts on this? What do you guys recommend?
Thanks in advance
Dismiss Post.
2 issues:
1) Trying to boot in recovery mode, I get the red triangle thing... is there a way to bypass this?
2) I believe I rooted using the revolution root. Can I still use the unrevoked method? Thanks!
xpiamchris said:
2 issues:
1) Trying to boot in recovery mode, I get the red triangle thing... is there a way to bypass this?
2) I believe I rooted using the revolution root. Can I still use the unrevoked method? Thanks!
Click to expand...
Click to collapse
Can't use the unrevoked method
Sent from my PC36100 using XDA App
---------- Post added at 10:40 PM ---------- Previous post was at 10:36 PM ----------
http://forum.xda-developers.com/showthread.php?t=1245649 unroot revolutionary
And This One Too.
You CAN NOT use unrevoked s-on. Search for how to unroot revolutionary root. U will have to flash a custom recovery first tho since ur missing one. Also why do u have to send phone in? What's wrong with it? Maybe we can just help u fix it...
Sent From My Pocket
The question is, why are you sending your phone to insurance? They don't repair phones, they only replace them. Therefore, if you already made a claim with them, they dont care if the phone is rooted or not. In fact, they dont care if its in one piece or a hundred, that's what insurance is for. Only sprint cares if the phone is rooted, and that's only if you are still under warranty.
I have to send it in because my screen is broken... it doesn't respond to touch.
I took it into the sprint repair store (still rooted), they found out and said that they closed my case due to me voiding the warranty. They gave me the address to file the insurance claim sprint.com/protection, so I went there and filed it and they are sending over a new phone.
They only charged me for $100.
Does this mean I'm in the clear?
Also, I am REALLY new to this rooting thing.. my friend actually did it for me. Can anyone point out step by step instructions on what I should do..? I would REALLY appreciate it. I believe it was rooted using revolution.
xpiamchris said:
I have to send it in because my screen is broken... it doesn't respond to touch.
I took it into the sprint repair store (still rooted), they found out and said that they closed my case due to me voiding the warranty. They gave me the address to file the insurance claim sprint.com/protection, so I went there and filed it and they are sending over a new phone.
They only charged me for $100.
Does this mean I'm in the clear?
Also, I am REALLY new to this rooting thing.. my friend actually did it for me. Can anyone point out step by step instructions on what I should do..? I would REALLY appreciate it. I believe it was rooted using revolution.
Click to expand...
Click to collapse
How did they find out it was rooted?
Sent from my PC36100 using XDA App
They were trying to replace the cracked screen
I have to send it in because my screen is broken... it doesn't respond to touch.
I took it into the sprint repair store (still rooted), they found out and said that they closed my case due to me voiding the warranty. They gave me the address to file the insurance claim sprint.com/protection, so I went there and filed it and they are sending over a new phone.
They only charged me for $100.
Does this mean I'm in the clear?
Click to expand...
Click to collapse
If you have already paid the deductiuble, then yes, you are in the clear. Again, Asurion doesn't care if you rooted your phone or not. That's the whole point of insurance, no matter what you do to your phone, they will replace it for you if you pay the deductible.
Also, I am REALLY new to this rooting thing.. my friend actually did it for me. Can anyone point out step by step instructions on what I should do..? I would REALLY appreciate it. I believe it was rooted using revolution.
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Click to collapse
Instructions for what? How to root again? There are a few large threads on how to root again with Revolutionary.io, which is what you will need to use to root again. The best advice is to just read read read before you attempt to do it, that way you are less likely to screw something up.
I've read on certain forums that if they find out your phone was rooted, they will force you to pay the extra $500 saying that your warranty is void. This is why i want to unroot it completely before sending it in.
Also, I feel like my phone is in limbo and I am unsure of how to unroot it. It was rooted using revolution, and I tried to unroot it.. but all I was able to do was get it back to stock rom but with S-OFF. I'm trying to get it back to S-ON, but not sure of how to do that. Following instructions online, I was either stuck on my phone saying my radio was the wrong version or roms simply not doing anything.
My current phone status:
SUPERSONIC EVT2-3 SHIP S-OFF
HBOOT-2.16.0001
MICROP-041f
TOUCH PANEL-ATMEL224_16ab
RADIO-2.15.00.05.02
Thanks in advance guys.
Your phone is rooted. To unroot your phone follow this guide:
http://forum.xda-developers.com/showthread.php?t=780141
To root your Evo in the future (your replacement) use this link:
http://forum.xda-developers.com/showthread.php?t=865204
If you can follow the guides and tell us what error and when you get it we may be able to re-create it.
I've read on certain forums that if they find out your phone was rooted, they will force you to pay the extra $500 saying that your warranty is void. This is why i want to unroot it completely before sending it in.
Click to expand...
Click to collapse
Again, warranty and insurance are two SEPARATE things. Yes, rooting does void your warranty, but it has nothing to do with insurance. If you are getting your phone replaced through a warranty exchange, and they later find out you were rooted, then you would liekly get charged for the phone. However, like I said before, insurance is different. They don't care what happened to your phone. Your phone could be in a hundred pieces, as long as you paid the deductible, you get a new phone, that's the point of insurance. If you were to take a hundred piece evo into a sprint store, they would immediately void your warranty. But that's what insurance is for, anytime you lose/break/brick your phone, you can get it replaced.
if you are that worried about it take out the sdcard, put battery back in, turn phone on and drop in in the sink full of water or a glass of soda. just not worth the time to unroot to send it to asurion.
Thanks for bumping a 4 month old thread to tell people what was already discussed in this thread. You do not need to unroot to send to Asurion, they don't care. And dropping it in water to send to them is insurance fraud, and is illegal.
sitlet said:
Thanks for bumping a 4 month old thread to tell people what was already discussed in this thread. You do not need to unroot to send to Asurion, they don't care. And dropping it in water to send to them is insurance fraud, and is illegal.
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Click to collapse
THANKS A LOT FOR THE SMART ASS COMMENT! i was doing a search for some stuff and happened to post on the wrong thread... maybe the mods should close a thread so it wont accept posts once its been solved. next time keep your smart ass comments to yourself!
I'm planning to take my Evo into the Sprint store tomorrow in hopes to get a new/refurbed phone. Right now I am rooted and using CM7 so my main question is should I unroot and flash a stock rom or just flash a stock rom and keep it rooted?
On to my next question. I've never had an issue with my Evo where I had to take it into the Sprint store as of yet. I pay the $7 a month for the TEP so I'm wondering if I go and explain my issue if I'd be covered for a free replacement or not.
Here's what I have going on:
- I've dropped it a few times and it's separating a bit between the screen and the back of the phone. And it's pretty dinged up looking on the sides
- I think because of the separation/dropping my screen doesn't always display after it wakes....If I tap the phone near the power button the screen will come back usually. Otherwise I have to pull the battery and restart it
- The kickstand barely stays down. It's always popping up and is really annoying.
- Just about every call over 30 mins will have at least one dropped call...Very annoying
- Not all of my text messages get sent out....Sometimes people get them days later
Thoughts?
I would just flash a stock ROM.
Actually, everyone should do a nandroid of their phone @ Stock immediately after rooting, just to fall back on. I use mine for Profile updates, etc.
Either way, I doubt they ever check Hboot to see if you're S-On
HipKat said:
I would just flash a stock ROM.
Actually, everyone should do a nandroid of their phone @ Stock immediately after rooting, just to fall back on. I use mine for Profile updates, etc.
Either way, I doubt they ever check Hboot to see if you're S-On
Click to expand...
Click to collapse
Thanks for the reply.......what Stock Rom do you suggest? I haven't used a Sense Rom in a long time so what Rom is the closest to Stock as it gets?
There is a PC36IMG you can flash thru hboot that will completely unroot and return to stock, s-on, the whole works and it only takes like 5 min to do just incase they want to give you another phone and keep your broken one.
After that I would invest in an Otterbox lol.
Sent from my PC36100 using xda premium
ALWAYS a good idea to unroot and flash a stock rom before taking it to sprint. As we all know, rooting voids your warranty, and if they catch it, they might not fix your phone.
However, since you say you dropped your phone a lot, and the phone has physical damage, that also voids your warranty. There is a slim chance you might get a nice rep that will get you a refurb under warranty. But I can pretty much guarantee you they will say they wont fix a phone that has been dropped so much, in which case you will need to call Asurion and pay the 100 dollar deductible to get a refurb from them.
sitlet said:
ALWAYS a good idea to unroot and flash a stock rom before taking it to sprint. As we all know, rooting voids your warranty, and if they catch it, they might not fix your phone.
However, since you say you dropped your phone a lot, and the phone has physical damage, that also voids your warranty. There is a slim chance you might get a nice rep that will get you a refurb under warranty. But I can pretty much guarantee you they will say they wont fix a phone that has been dropped so much, in which case you will need to call Asurion and pay the 100 dollar deductible to get a refurb from them.
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Click to collapse
Unless they really examined my phone they probably wouldn't even know I've dropped it. There are some scratches on the side which could be looked at as normal wear and tear....The separation is visible if you pull on the phone too.
With that said what does the TEP actually cover? I don't want to go into the store and waste my time if they can't do much for me you know? haha
Unless they really examined my phone they probably wouldn't even know I've dropped it.
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Click to collapse
From your first post:
"- I've dropped it a few times and it's separating a bit between the screen and the back of the phone. And it's pretty dinged up looking on the sides"
That sounds pretty damaged to me. And yes, they WILL really examine it, thats the whole point.
With that said what does the TEP actually cover?
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Click to collapse
Insurance covers everything your warranty doesnt. The warranty covers manufacturer defects for one year. I.e. if your phone has no physical or water damage, it's usually a hardware defect and will be covered under the warranty. Insurance covers everything else, if you drop/break/lose/get stolen/brick by rooting, insurance will cover with the deductible.
I just shattered and ruined the screen on my Evo 4G and I have no visual feedback from the screen, but the phone still boots up. I had it rooted (revolutionary) running CM7, and I want to turn S-ON and restore to stock before I take it in to Sprint. Any suggestions on what I should do?
Nubbleet said:
I just shattered and ruined the screen on my Evo 4G and I have no visual feedback from the screen, but the phone still boots up. I had it rooted (revolutionary) running CM7, and I want to turn S-ON and restore to stock before I take it in to Sprint. Any suggestions on what I should do?
Click to expand...
Click to collapse
you actually dont need to do that because sprint cant even tell that its rooted with the screen being shattered and all, but but if you need to watch this video on how to un-root the htc evo:
http://www.youtube.com/watch?v=QEvozdRUIVg
I can't use the screen, so I don't think that UnRoot method is possible because it looks like I need to set the phone to HTC Sync mode.
Any other suggestions anyone?
if theres no way for anybody to see the screen then sprint wont even know that its rooted, because when the get the phone, they look at it, then they check it the warnty is voided (in your case the cant tell) then they repair the phone and send it back, so you could just send it in as is
Yeah, they have to fix the screen to see if it's warranty is voided anyway, wouldn't it be odd if when they repaired it and booted up they discovered it was rooted, and then smashed your screen again and sent it back?
Ok, should I deal directly with the warranty company because they can send me one overnight, or should I take it to the sprint store and have them deal with it?
And also could someone post some screenshots of clockwork mod so I can try and blindly navigate through and make a nandroid?
Nubbleet said:
Ok, should I deal directly with the warranty company because they can send me one overnight, or should I take it to the sprint store and have them deal with it?
And also could someone post some screenshots of clockwork mod so I can try and blindly navigate through and make a nandroid?
Click to expand...
Click to collapse
You don't want to restore a nandroid from your old phone to your new phone. You can, but be sure to not restore wimax if it's a new phone. If you do without wimax then you might still have some problems.
If you used unrevoked to root it's pretty easy to unroot. You can always just flash a PC36IMG RUU and leave s-off so it's not obvious if they repair it. If you're going through insurance it'll be $100, so if you're paying that you don't need to unroot. Don't know if Sprint can or will do repairs or how much it costs.
If you have a broken screen, as long as debugging is on and it shows up under adb devices when using adb, try android screencast. Just Google it to find it or pm me for file.
Basically it will show you phones screen on your computer but debugging MUST be on and showing under adb devices for it to work.
Sent from my PC36100 using xda premium
Their policy is that if it's the end user's fault (you dropped it and broke the screen), they must charge the deductible. Pretty much all end user hardware problems trigger the 100 deductible.
Anyway, like others have said, they will receive the phone and replace it regardless because of the broken screen. However, if you're worried you could report it as lost (you still pay the 100 deductible) and wait for your replacement. I believe that may constitute as fraud though seeing as how you haven't lost your phone. The risk and choice falls on your hands.
Yea, if you are dealing with Asurion, no need to unroot, they don't care what you did to your phone, as long as you pay the deductible.