Develop Bugs

[Q] sprint store with a rooted evo

so I have the screen separation appearing on the bottom right corner of my screen. I am rooted with CM6 and wanted to know should I unroot and go back to stock before taking my phone to Sprint Service center? If so, where can I found the stock latest 2.2 to flash my phone back to stock?
Thanks for all advice and helps in advance!

I got the screen replaced on my Evo last week due to dust under the upper left corner. I took it in just like I use it...running Fresh Rom and the Riptide theme. They won't say anything about being rooted unless you are bringing the phone in for a problem that may be related to rooting. Screen seperation isn't that type of problem. They didn't even mention it.

chazglenn3 said:
I got the screen replaced on my Evo last week due to dust under the upper left corner. I took it in just like I use it...running Fresh Rom and the Riptide theme. They won't say anything about being rooted unless you are bringing the phone in for a problem that may be related to rooting. Screen seperation isn't that type of problem. They didn't even mention it.
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Click to collapse
so what did the do to fix the problem? they fix the screen or replace the phone?

jcarlm said:
so what did the do to fix the problem? they fix the screen or replace the phone?
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I said in my post "I got the screen replaced on my Evo last week". They removed the screen (outer glass, bezel, digitizer and LCD are all one assembly) and put a new one on. Took about an hour.

chazglenn3 said:
I said in my post "I got the screen replaced on my Evo last week". They removed the screen (outer glass, bezel, digitizer and LCD are all one assembly) and put a new one on. Took about an hour.
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Did they charge you?

If there is no physical damage (scratches, dents, water damage) it should be replaced for free.
While that guy was lucky, I would DEFINITELY unroot before taking it in. Rooting voids your entire warranty, and if they see it, even if your problem is hardware related and not software related, they can void the warranty and you will never get it fixed. Better safe than sorry.

o.k..
I need to find a rooted htc stock room that I can just flash..
I have been searching and can't find the one I need.
Links any one?

jcarlm said:
o.k..
I need to find a rooted htc stock room that I can just flash..
I have been searching and can't find the one I need.
Links any one?
Click to expand...
Click to collapse
you need to unroot, not just flash a stock ROM... http://forum.xda-developers.com/showthread.php?t=800582 but first check if your s-on/off (read the link to find out more)

Forgot I had a nandroid backup saved on my computer of my phone while it still had HTC rom.
Turned out my glass on the front panel was version 1 which means my complete phone has to be replaced.
So now I will have Android 2.2 with HTC rom and will have to learn to root that. It was so easy to root when I had 2.1 but I'm sure I will be able to handle it.
New Evo on Thursday!
Hope the newer ones are better!
Any opinions on the new Evos or any thing I should know about the newer ones?

I called my local Sprint repair center and asked what their policy was on rooted phones. Like the OP said they didn't care as long as you aren't having software issues. If you are thinking about taking your phone in call the store and ask it won't hurt a bit. Now if you think they are going to replace your device save your self a trip and unroot first because the phone will need to be returned to stock before they will exchange it. The employees were actually impressed with what had been done with the phone and were very cool about it. Think about it they work on phones hopefully they like what they do, they think its cool too.
Sent from my EVO using Tapatalk Pro.

jcarlm said:
Forgot I had a nandroid backup saved on my computer of my phone while it still had HTC rom.
Turned out my glass on the front panel was version 1 which means my complete phone has to be replaced.
So now I will have Android 2.2 with HTC rom and will have to learn to root that. It was so easy to root when I had 2.1 but I'm sure I will be able to handle it.
New Evo on Thursday!
Hope the newer ones are better!
Any opinions on the new Evos or any thing I should know about the newer ones?
Click to expand...
Click to collapse
I rooted a new one yesterday and used unrevoked without issue. It has actually gotten easier then when i had to use adb push and all that.
Sent from my EVO using Tapatalk Pro.

So, since I am getting a new phone out of this and my phone is still rooted, should I go back to completely stock?
All I did was flash back to my very first back up with HTC stock rom.
Will just having my Evo flashed to that first backup be enough when they ship off my phone after they hand me over my new one or should I fully restock my phone?
Does the phone go back to Sprint or HTC?

fully unroot and return the phone to stock it is easy to do its like 2 steps and takes only a few minutes.
people act like it is an hour long in depth process to root and unroot your phones its 5-10 minutes to do it and better not to take chances. All it takes is for one guy having a bad day to be a **** and make a note voiding warranty etc. Also in your case now is it really worth risking having to go home and unroot it then run back out to do the swap if they need you?
just unroot (not just flash stock htc actually unroot)
[Guide]How to Unroot the evo in two steps
[GUIDE] One Click How to Root the EVO with Unrevoked 3.21

zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.

viper1619 said:
zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.
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Click to collapse
Ouch hope they didn't flag your account...if so your SOL unless you know someone or find a hella cool manager.
Always unroot it only takes a matter of minutes (or should) and can save you a lot of hassle.

viper1619 said:
zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.
Click to expand...
Click to collapse
I've given back a few rooted phones for non-root related issues (speaker bad, kickstand won't stay in, LEDs don't work - 5 evos total so far) with no issues. Did the same with a lot of flashed TP's (12) and TP2's (2).
They can void your warranty for rooting it, sure, but they can't over the battery. Just tell him you don't know anything about it and you bought it that way on craigslist. That doesn't protect your warranty, but unless the guy has just decided to be a total d-bag they'll probably replace it anyway.
Also, the employees behind the counter are just people too. Being nice and not acting like you have a sense of self-entitlement to anything you want goes a long way. Believe me, I know first-hand. Customers' attitude factors in fairly heavily in how they get charged at the computer shop I work at because the techs set the prices on jobs.
Just be nice, don't be an a-hole yourself. If they say they won't fix it - fine. Say thanks anyway, be polite, and leave with it. Go home, unroot it, pick a different sprint store, and go complain about your original problem again. Five bucks says they'll fix it no questions asked.

It sounds like some of you need to read the Magnuson-Moss Warranty Act. The very notion of "my entire warranty is voided because I'm rooted" is completely illegal and anyone that tries to tell you otherwise could find themselves in some legal hot water.
http://en.wikipedia.org/wiki/Magnuson%E2%80%93Moss_Warranty_Act

tek818 said:
It sounds like some of you need to read the Magnuson-Moss Warranty Act. The very notion of "my entire warranty is voided because I'm rooted" is completely illegal and anyone that tries to tell you otherwise could find themselves in some legal hot water.
http://en.wikipedia.org/wiki/Magnuson%E2%80%93Moss_Warranty_Act
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Click to collapse
Not true, if you modify or alter a consumer product to a point that it performs significantly different than the manufacturer intended, the manufacturer is under no obligation to warranty it any longer.

I'm pretty sure this topic has been addressed many times and there is no set answer? I vaguely remember reading a legal article on it as well. It would be nice if there was an official statement made by both carriers and phone manufactures.
Sent from my PC36100 using XDA App

sitlet said:
If there is no physical damage (scratches, dents, water damage) it should be replaced for free.
While that guy was lucky, I would DEFINITELY unroot before taking it in. Rooting voids your entire warranty, and if they see it, even if your problem is hardware related and not software related, they can void the warranty and you will never get it fixed. Better safe than sorry.
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Click to collapse
That is not entirely true. They can not void your warrenty for issues unrelated to rooting. If you brick your rom, sure that is legit for them to do that...but if my LCD fails, and is unrelated to the rooting, then no they can not. If they try to do that, you make sure you fight it.
I had a repair center in my town refuse to fix my speaker on my mogul with low volume problem, because I had a scratch on my battery door cover. He said my warrenty was void to to "Physical damage."
After a phone call to Sprint, and apparently other complaints that service center lost thier contract with Sprint. I ended up with a touch pro 2.... (Although I just wanted my mogul fixed , I was never happy with the TP2, and bought an EVO )

Do I Need To...

Un-root my Incredible in order to send it back. I recently dropped my phone and the screen craked pretty badly. Everything works its just the screen is craked and the bottom part is starting to break apart. So yeah my question is do i neeed to un root my phone to send it to verizion?

Yes u do they maight see that u been messing whit the phone and may charge u a full restock fee
Sent from my SAMSUNG-SGH-I897 using XDA App

Are you sending it to verizon or asurion for an insurance replacement? If its for a insurance replacement than no u dont. If your sending it to vzw for somereason than yes or they will void your warrnty.
Sent from my EVO.

I would, it is very easy. There is a how to in the forum. It took me about 10 minutes.
Sent from my Incredible. Built by HTC, perfected by Skyraider.

Unrooting first is the normal recommendation.

Or if you have the insurance where you can walk in with a baggy of phone parts, they can't void the warranty for rooting/flashing if you can't find the power switch.
hammers are more fun than flashing back to Ruu

IIDIncII said:
Un-root my Incredible in order to send it back. I recently dropped my phone and the screen craked pretty badly. Everything works its just the screen is craked and the bottom part is starting to break apart. So yeah my question is do i neeed to un root my phone to send it to verizion?
Click to expand...
Click to collapse
Just follow part 2 in this thread
http://forum.xda-developers.com/showthread.php?t=786436&highlight=stock
It will take the phone back to a STOCK 2.2 as it was from Verizon, make sure to flash S-ON if you are S-OFF. After doing all that they will never know the difference.

The thing that cracks me up (see what I did there?) is that people still seem to think they have a warranty if they damage their phone....Warranty by definition covers manufacturer defects in the device, not damage. If you damage your phone you no longer have a warranty. So it doesn't matter if your phone is rooted or not.

Broken charger jack

Is there any way to fix this? The guy at the Sprint store said all it needed was a little soldering. Since I do not have the screw driver required or know how to solder how can it be done? My dad can solder so he could probably do it, but where would I solder it to and where can I get the screw driver? Thanks.

The sprint store should fix it for you, if it's a repair center. Do you have TEP? If so, it should be free. If not, its 35 bucks. Dont try to fix it yourself, its not easy.

The guy said he can't because it is rooted. And he said he can't work on it. I have insurance. Its 100 dollars for a new one
Sent from my PC36100 using XDA App

DRatJr said:
The guy said he can't because it is rooted. And he said he can't work on it. I have insurance. Its 100 dollars for a new one
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
WHY would you take it to Sprint while it was rooted? I say unroot and try to take it back.

Yea, I'm not sure why you would take a rooted phone to a sprint store, knowing that rooting voids your warranty. We all know that rooting isn't the cause of some hardware failures, like your broken port or a bad screen. But to sprint, it voids your warranty.
Hopefully, the guy didn't flag your ESN. If he did, you are screwed, because no matter where you go, they will see that and wont fix it. My advice, completely unroot, flash back to stock rom, then try a different store. If it works, it works. If not, then you have learned your lesson.

I thought as long as it isn't a software issue, rooting the phone doesn't void the warranty?

my sprint store fixed mine for free. most of them just heat gun it.

brokenbmx06 said:
I thought as long as it isn't a software issue, rooting the phone doesn't void the warranty?
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Click to collapse
Again, WE know that a hardware issue isnt caused by rooting. But to sprint, it doesnt matter. Rooting voids your warranty. It's their warranty, they can say whatever they want voids it.

I did not take it, mom did. And the guy said I could get my phone for insurance and it costing 100$, but if I ever rooted it again it would be a no go. But I mean, is there any video or something that I could see where to solder it at?
And Idk if the guy woulda flagged it, he was pretty cool about it.

DRatJr said:
I did not take it, mom did. And the guy said I could get my phone for insurance and it costing 100$, but if I ever rooted it again it would be a no go. But I mean, is there any video or something that I could see where to solder it at?
And Idk if the guy woulda flagged it, he was pretty cool about it.
Click to expand...
Click to collapse
The same thing happened to Mr and those bastards didn't want to fix it for some reason so I pay the $100 the biggest problem was to unroot my phone without the charging part, it took me a while but I did my best and now that I have ver 0003 (instead 0002) the screen is different but it was brand new even cane with memory card which I kept both lmao but don't do it yourself if you try to fix and mess it up then insurance probably wont cover it and I recommend you to past it as a stolen phone instead, I feel your pain man
Sent from my PC36100 using Tapatalk

Oh I totally forgot no unrooting without SD. Well as long as I downloaded the proper files to my sd and then flashed s-on and then ran the pc img wouldnt it unroot?

teh roxxorz said:
WHY would you take it to Sprint while it was rooted? I say unroot and try to take it back.
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Click to collapse
Because some Sprint stores are cool about it. My local Sprint store is the busiest in the nation, so you'd think they'd be strict. When I asked about having a problem if I were rooted, the tech told me not to worry as he whipped out his evo running Virus Z and the salesman whipped out his running Cyanogen.

So could I unroot via that method I mentioned above? And the tech said something like they could still tell if it was rooted if the codes were still on it after I unrooted.. Any idea?

DRatJr said:
So could I unroot via that method I mentioned above? And the tech said something like they could still tell if it was rooted if the codes were still on it after I unrooted.. Any idea?
Click to expand...
Click to collapse
You could just run over the thing and have it replaced. They wouldn't know it was rooted then!

I think I will just save up for a new phone. The reason I didn't want to was because I didn't want a new hboot version and go through the process of the root because I am not sure what you can/'t do. But with mine I can do anything (figuratively speaking). But Yea I got 60$ saved up, only 40$ to go

[Q] Unroot phone before making insurance claim?

This has probably been addressed hundreds of times...and I haven't read the insurance policy yet since this happened...so forgive me.
Wife broke the glass on her Epic today, she says it still works so I suppose its cracked or something (haven't seen it myself yet). anyway, guess this is where we make back the 7 bucks a month we've been paying the last year for insurance.
Question is...doesn't matter if i bring it in rooted and rommed really, does it? I'm assuming that shouldn't have any effect on the insurance claim. Or should I just wipe it anyway?
Or...if its just the cracked glass should I have it repaired?
Opinions? Experience with this scenario? Thanks peoples.

http://forum.xda-developers.com/showthread.php?t=1336333
---------- Post added at 01:15 PM ---------- Previous post was at 01:10 PM ----------
http://forum.xda-developers.com/showthread.php?t=1052813

Asurion does not have the time, nor bearing, to deny an insurance claim based off of your modified software.
The first step in refurbishment is reflashing stock firmware, then hardware QA. Most of the time they aren't even powered on prior to reflashing. The techs are paid by how quickly they get phones out of the warehouse, in mass. They don't care what you did with the phone, as long as they can fix it quickly.

are u gonna deal with a sprint repair center or asurion themselves?

I've taken mine in with root and a rom installed. They couldn't care less Just make sure you backup your stuff though because they will possibly reflash your phone to stock. I learned that the hard way.
Sent from my SPH-D700 using XDA App

Librizzi said:
I've taken mine in with root and a rom installed. They couldn't care less Just make sure you backup your stuff though because they will possibly reflash your phone to stock. I learned that the hard way.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Make a backup from CWM, flash with odin from the unbricking thread, take your SD out, take the phone in.
I have heard (I know, heard....) of people being refused because rooting does void warranty.

Bakkasan said:
Make a backup from CWM, flash with odin from the unbricking thread, take your SD out, take the phone in.
I have heard (I know, heard....) of people being refused because rooting does void warranty.
Click to expand...
Click to collapse
Not for insurance claims. Insurance covers being stupid with phones like dropping in toilet or bricking while flashing.
Also according to the Sprint tech manual, they cannot refuse a repair because of it but it is frowned upon.
Sent from my SPH-D700 using XDA App

So, took it in this weekend to Sprint repair center. I just made a backup and then odined to bone stock. Not like its hard, and I didn't want any issues.
Upshot is, they won't repair it, say its an insurance claim since its basically a physically broken piece. After pushing them a bit harder, the guy said they could repair it if they got a screen in, which he basically assured us they would in the next few days. However, for repairing it, they will basically make us spend 100.00 on accessories or whatever at the store. Since the insurance deductible is 100.00.
Now, i'm not going to complain, since I'd rather get something for my 100.00, other than a refurbished phone. But that seems kind of crazy anyway. Is he just trying to boost his stores bottom line? Why do I need to spend 100.00 there for them to fix it, if they can just fix it? I guys that's the price of the "favor"? I would have to spend 100.00 anyway, so why not make it "win-win"?
wtf?
Sent from my SPH-D700 using XDA App

[Q] UnRoot w/ Shattered Screen (No Display)

I just shattered and ruined the screen on my Evo 4G and I have no visual feedback from the screen, but the phone still boots up. I had it rooted (revolutionary) running CM7, and I want to turn S-ON and restore to stock before I take it in to Sprint. Any suggestions on what I should do?

Nubbleet said:
I just shattered and ruined the screen on my Evo 4G and I have no visual feedback from the screen, but the phone still boots up. I had it rooted (revolutionary) running CM7, and I want to turn S-ON and restore to stock before I take it in to Sprint. Any suggestions on what I should do?
Click to expand...
Click to collapse
you actually dont need to do that because sprint cant even tell that its rooted with the screen being shattered and all, but but if you need to watch this video on how to un-root the htc evo:
http://www.youtube.com/watch?v=QEvozdRUIVg

I can't use the screen, so I don't think that UnRoot method is possible because it looks like I need to set the phone to HTC Sync mode.
Any other suggestions anyone?

if theres no way for anybody to see the screen then sprint wont even know that its rooted, because when the get the phone, they look at it, then they check it the warnty is voided (in your case the cant tell) then they repair the phone and send it back, so you could just send it in as is

Yeah, they have to fix the screen to see if it's warranty is voided anyway, wouldn't it be odd if when they repaired it and booted up they discovered it was rooted, and then smashed your screen again and sent it back?

Ok, should I deal directly with the warranty company because they can send me one overnight, or should I take it to the sprint store and have them deal with it?
And also could someone post some screenshots of clockwork mod so I can try and blindly navigate through and make a nandroid?

Nubbleet said:
Ok, should I deal directly with the warranty company because they can send me one overnight, or should I take it to the sprint store and have them deal with it?
And also could someone post some screenshots of clockwork mod so I can try and blindly navigate through and make a nandroid?
Click to expand...
Click to collapse
You don't want to restore a nandroid from your old phone to your new phone. You can, but be sure to not restore wimax if it's a new phone. If you do without wimax then you might still have some problems.
If you used unrevoked to root it's pretty easy to unroot. You can always just flash a PC36IMG RUU and leave s-off so it's not obvious if they repair it. If you're going through insurance it'll be $100, so if you're paying that you don't need to unroot. Don't know if Sprint can or will do repairs or how much it costs.

If you have a broken screen, as long as debugging is on and it shows up under adb devices when using adb, try android screencast. Just Google it to find it or pm me for file.
Basically it will show you phones screen on your computer but debugging MUST be on and showing under adb devices for it to work.
Sent from my PC36100 using xda premium

Their policy is that if it's the end user's fault (you dropped it and broke the screen), they must charge the deductible. Pretty much all end user hardware problems trigger the 100 deductible.
Anyway, like others have said, they will receive the phone and replace it regardless because of the broken screen. However, if you're worried you could report it as lost (you still pay the 100 deductible) and wait for your replacement. I believe that may constitute as fraud though seeing as how you haven't lost your phone. The risk and choice falls on your hands.

Yea, if you are dealing with Asurion, no need to unroot, they don't care what you did to your phone, as long as you pay the deductible.