This morning my phone's LCD died so although everything else seems to be working (the touch input works and gives me haptic feedback and i can answer calls) the phone is essentially useless. I have ILWT CM 7 nightly 211 on it, how do I proceed before i send to to HTC for repair.
I've read a few posts saying that it didn't matter that the phone was rooted but these all seemed to be from the US. Has anyone sent a custom ROM'd phone to HTC in the UK before? I'm hoping they won't mind and will repair it anyway because I have no idea how I can restore my phone to stock without seeing the screen.
TL;DR : Has anyone sent a rooted phone to HTC UK? Is there a way to return to stock without a working screen?
I had recently sent my rooted and s-off DZ to HTC UK to repair and they fixed it. But my mainboard was fried and they would have no way of knowing what state my phone was in.
How ever i do believe it is possible to get totaly back to stock with a busted screen. You will want to speak to the guys in the #G2ROOT IRC
Sent from my HTC Vision using Tapatalk
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Hi Desire Users..
I've bought a new TMobile Germany Desire.
I rooted it from the beginning..
After a few weeks i had problems with my SDCard Slot
(Card was not found until i restarted my phone)
So i flashed the wellknown TMobile UK Rom and changed my desire at the Shop to another one.
Yesterday i got my new phone.
But on the flyer i got too was a little message. The can send me a bill in following 30 days if my phone is not under waranty.
Now i want to ask you:
Had anybody the same case?
Where there any problems?
Thanks...
Nobody waranty cases? Now i have my 4. Desire!
But i have a htc desire without branding now.
Sent from my HTC Desire using Tapatalk
Everyone I've heard speaking of it has gotten a repair or exchange under warranty, almost regardless of rebranding/root I dont think HTC care, as your rom is so close to the stock. Lets just hope so.
Thats one advantage of Android, you can customize it so much even on stock that they can't find you for rooting it. Usually when I send it back to warranty I either screw it up a lot or make it look like stock.
If they send you a letter after a few weeks ask them to prove that you rooted the phone. Then kindly remind them the phone has not been in your hands for a while.
I've read quite a few threads about Desires rebooting on their own, and people having to send their phones to service because of defective motherboards.
My Desire's symptoms are a bit different: Every now and then it gets stuck while I leave it charging (while not using it). It doesn't react to any buttons, and the only way to get it going again is to take the battery out and in again.
What do you think, is it the same fault.... defective motherboard??
If I do have to send it for service, there's another problem: I need to get the Desire back to stock condition (so the service will be done under warranty).
Could you please help me with the procedure?
My phone is currently rooted, s-off'd, I've also flashed a new custom ROM and kernel.
I bought my phone here in Finland and it's non-branded one. Sadly I didn't backup my stock ROM before I flashed the first custom one, so I'm not sure which stock RUU to use?
Thanks in advance...
Hi,
This is also becoming an issue for me, increasing often its stuck when I pick it up in the morning.
At first I thought it was my Rom, radio or kernel but I have tried auraxt (various), oxygen, leedroid, baadnewz dhd, and defrost. Every radio from .44 to .54 and just about every kernel recommend
Any help is much appreciated.
Sent from my HTC Desire using XDA App
Mine too :-( exactly the same, frozen, need to pull battery.
I've tried calling it from another phone and it stays dead but the calling tone is heard :O
Happens 2 or 3 times a week, over the last 3 months, hasn't got any worse.
Strange thing is it seems to happen on weekend mornings!
Sent from my HTC Desire using XDA App
Jamsi said:
I've read quite a few threads about Desires rebooting on their own, and people having to send their phones to service because of defective motherboards.
My Desire's symptoms are a bit different: Every now and then it gets stuck while I leave it charging (while not using it). It doesn't react to any buttons, and the only way to get it going again is to take the battery out and in again.
What do you think, is it the same fault.... defective motherboard??
If I do have to send it for service, there's another problem: I need to get the Desire back to stock condition (so the service will be done under warranty).
Could you please help me with the procedure?
My phone is currently rooted, s-off'd, I've also flashed a new custom ROM and kernel.
I bought my phone here in Finland and it's non-branded one. Sadly I didn't backup my stock ROM before I flashed the first custom one, so I'm not sure which stock RUU to use?
Thanks in advance...
Click to expand...
Click to collapse
Come into irc channel #rootmydroid
Search for buzmay, which is me and I help you bring it back ready for warranty purposes, I am usually there between 14 and 23 central european time
It seems as though I may have fixed my Desire....
I decided to try install a different kernel, and since then I haven't had a single problem with my phone. Knock on wood...
Which did you use?
Keith
Sent from my HTC Desire using XDA App
My current kernel is "Kernel_Froyo_bfs_V5f_1113Mhz".
The problem was quite annoying. I basically couldn't leave the phone on charger during night, cause' I was too afraid it would get stuck and not wake me up for work.
But now I'm a very happy camper...
Hi Guys,
I've had some bother with my Desire. After Rooting, the phone refused to come out of sleep (sometimes the buttons lit up but the screen would stay black) it was an intermittent problem but forced me to remove the battery and reboot.
The problem crops up a few times on the forum but there is no clear fix.
It went back for repair but after Rooting again, the same problem returned. I sent it back a second time and this time it's slightly better. If the power button doesn't work, clicking the trackpad does. I've used an app/shortcut to create a power off / go to sleep button.
Clearly, this isn't ideal but it works and I'm now running Leedroid successfully with data2SD.
I know a couple of people that have had problems with their Desires from the same company. One of these people got his replaced with a Desire S seemingly because the company has changed the model they stock.
So, question is; do I keep what I have because it works (but untidy) or do I return it and hope they send me the Desire S?
I was told by the company that they would replace it with a new phone if a second workshop trip didn't fix it BUT they might send me another straight Desire with the same problem after Rooting.
Any thoughts?
Sent from my HTC Desire using Tapatalk
have you check bortak guide step 9? Great explanation there...
Hope it is not hardware related...
moctu said:
So, question is; do I keep what I have because it works (but untidy) or do I return it and hope they send me the Desire S?
I was told by the company that they would replace it with a new phone if a second workshop trip didn't fix it BUT they might send me another straight Desire with the same problem after Rooting.
Any thoughts?
Sent from my HTC Desire using Tapatalk
Click to expand...
Click to collapse
Does this have to be asked? You have a phone which is broken. I don't think any of the solutions proposed beat that.
SwiftKeyed from my HTC Desire using XDA App.
Has anyone used the Three UK repair service before? got to send my phone in due to phantom touches and not sure how they are normally?
n56 said:
Has anyone used the Three UK repair service before? got to send my phone in due to phantom touches and not sure how they are normally?
Click to expand...
Click to collapse
I used them for my desire last year. They took a week. They dont give you a handset so you will need a spare one. I restored it back to stock so im not sure how they would react with a custom rom on it.
I plan on putting it back to stock just weren't sure if they will check the boot loader although the problem I'm having is nothing to do with custom ROMs and is quite obviously hardware
Sent from my HTC One X using xda app-developers app
Just send it directly to HTC UK, they have a pretty fast turnaround
sent my three uk hox in last month same problem as you with severe overheating and case had become loose, i had used custom roms but when returning it i went back to stock. it clearly said relocked they didn't ask any questions as to why it was relocked just fixed it and sent it back although when they opened the phone the engineer damaged my case i have a black stress mark on side of phone from the tool they use to open it not only that they changed it from relocked to locked my phone has the same imei number apparently they replaced the main board but surely if that were the case i would have a different imei
I work with three and to be honest I would send mine back to HTC direct. If you have an issue with the repair complain as its the only way to make our service better...
I to have an issue with my one x, it has yellow spots appearing on the screen. Not sure how three would react to my boot loader being unlocked but when I called HTC direct I have them my imei no. He knew I had unlocked it as it was done through their dev site and told me they would fix the screen as its heat burn, caused by charging and watching movies at the same time. And had nothing to do with boot loader unlock. Result
Sent from my HTC One X using xda app-developers app
Sent my one x back to HTC direct cutting out 3 when my phone had yellow spots on the screen I had unnlocked the phone so just relocked the bootloader and put the 3 ruu rom back on it and they had no problems in fixing my one x and I had it back in my hands within 4 days I had a great service with them and now my one x is how it should be my advice just send it back to HTC for repair just make sure you relock the bootloader just in case but im sure as long as the problem is hardware related and not a dodgy flash or anything you wont have a problem.
only downside was I had no phone for 4 days but thats something you will have to live without for the time being.
oh and I had to reput all my software back on and re-setup the whole phone lol
Hey all,
I want to call HTC and get them to fix my phone (hopefully free). It's under warranty and after the JB update it is simply unresponsive. I've tried all kinds of roms, stock RUU, etc, no fix. So maybe it's a hardware thing. Either way, I want to know how to get them to think I haven't broken my warranty (the global warranty).
So, i install stock RUU and lock the bootloader, but don't they know that I unlocked it in the first place?
Anyone who's worked with them, please let me know how to deal with them and make it seem like I haven't flashed the crap out of my phone.
Dracoon14 said:
Hey all,
I want to call HTC and get them to fix my phone (hopefully free). It's under warranty and after the JB update it is simply unresponsive. I've tried all kinds of roms, stock RUU, etc, no fix. So maybe it's a hardware thing. Either way, I want to know how to get them to think I haven't broken my warranty (the global warranty).
So, i install stock RUU and lock the bootloader, but don't they know that I unlocked it in the first place?
Anyone who's worked with them, please let me know how to deal with them and make it seem like I haven't flashed the crap out of my phone.
Click to expand...
Click to collapse
what is the problem that makes you send it for repair? If it's a hardware problem then it's them who are going to fool you.
currently the only way to fool them is S-Off the phone, which is not possible.
Sent from my HTC One X using xda app-developers app
Vcek said:
what is the problem that makes you send it for repair? If it's a hardware problem then it's them who are going to fool you.
currently the only way to fool them is S-Off the phone, which is not possible.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Well I stated the problem in the original thread. It's unresponsive, screen flickers, etc. I'm looking for someone that's sent a phone to them that has had a bootloader unclocked and relocked and still got the warranty.
I sent my HTC Sensation away when the touchscreen became inop, but my telco was the one that approved the repair and HTC's local agent did the repair, and that was s-off, unlocked and rooted; got it back repaired and with the exact same data as when it left.
Mind you I'm in the backwater the world calls Oz.
I sent my HOX twice with "Relocked" bootloader for wifi and "screen flex" problem, and they have done no problem!
The 80-90% of the relocked devices with HW issues will be repaired with no problems.
Obviously if your problem is an SW software they will NEVER repair your phone