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Hi all, I have been reading this forum for a while now, but this is my first post. I had a hero before I got the HTC desire hd, and I love both phones. But the desire hd has a problem. The phone has started turning off when I use the camera with flash. The camera is fine without the flash. Also the leds don't work with the flashlight app.
The phone isn't rooted, and hasn't been dropped etc. I have reset the phone and no difference. Any ideas. Cheers des.
some more info. The flash and the flashlight app used to work but now don't. sometimes the phone doesn't switch off when I try the camera flash, but the flash doesn't flash.
also I need to remove the battery to make the phone startup after this fault. the battery and sim card are fitted fine. The phone is about 6 weeks old sim free from handtec. I sent a email to HTC about the fault on Saturday, but have heard nothing back other than a email receive confirmation. are they usually this slow.
Sounds like a hardware fault to me. I'd return it for repair asap.
That's what I'm thinking too. Just don't want to be without the phone.. typically how long are they away for repair?
Depends if they're either gonna replace it right away or attempt to repair it. Repairing time is differnet everywhere...
Depends how busy they are and availability of parts. Unfortunately there is no way to be sure. Could be anything from 1-6 weeks.
Just to let you know HTC have arranged to collect the phone and take it for repair. 10 working days with no phone, boo.
Facing the same issue.
How was yours resolved and what was the problem according to htc?
depmesh said:
Facing the same issue.
How was yours resolved and what was the problem according to htc?
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Click to collapse
I had the similar problem. I fixed it by myself changing battery. It was faulthy. After changed it with another I didn't ha ve nothing problem again
I've read quite a few threads about Desires rebooting on their own, and people having to send their phones to service because of defective motherboards.
My Desire's symptoms are a bit different: Every now and then it gets stuck while I leave it charging (while not using it). It doesn't react to any buttons, and the only way to get it going again is to take the battery out and in again.
What do you think, is it the same fault.... defective motherboard??
If I do have to send it for service, there's another problem: I need to get the Desire back to stock condition (so the service will be done under warranty).
Could you please help me with the procedure?
My phone is currently rooted, s-off'd, I've also flashed a new custom ROM and kernel.
I bought my phone here in Finland and it's non-branded one. Sadly I didn't backup my stock ROM before I flashed the first custom one, so I'm not sure which stock RUU to use?
Thanks in advance...
Hi,
This is also becoming an issue for me, increasing often its stuck when I pick it up in the morning.
At first I thought it was my Rom, radio or kernel but I have tried auraxt (various), oxygen, leedroid, baadnewz dhd, and defrost. Every radio from .44 to .54 and just about every kernel recommend
Any help is much appreciated.
Sent from my HTC Desire using XDA App
Mine too :-( exactly the same, frozen, need to pull battery.
I've tried calling it from another phone and it stays dead but the calling tone is heard :O
Happens 2 or 3 times a week, over the last 3 months, hasn't got any worse.
Strange thing is it seems to happen on weekend mornings!
Sent from my HTC Desire using XDA App
Jamsi said:
I've read quite a few threads about Desires rebooting on their own, and people having to send their phones to service because of defective motherboards.
My Desire's symptoms are a bit different: Every now and then it gets stuck while I leave it charging (while not using it). It doesn't react to any buttons, and the only way to get it going again is to take the battery out and in again.
What do you think, is it the same fault.... defective motherboard??
If I do have to send it for service, there's another problem: I need to get the Desire back to stock condition (so the service will be done under warranty).
Could you please help me with the procedure?
My phone is currently rooted, s-off'd, I've also flashed a new custom ROM and kernel.
I bought my phone here in Finland and it's non-branded one. Sadly I didn't backup my stock ROM before I flashed the first custom one, so I'm not sure which stock RUU to use?
Thanks in advance...
Click to expand...
Click to collapse
Come into irc channel #rootmydroid
Search for buzmay, which is me and I help you bring it back ready for warranty purposes, I am usually there between 14 and 23 central european time
It seems as though I may have fixed my Desire....
I decided to try install a different kernel, and since then I haven't had a single problem with my phone. Knock on wood...
Which did you use?
Keith
Sent from my HTC Desire using XDA App
My current kernel is "Kernel_Froyo_bfs_V5f_1113Mhz".
The problem was quite annoying. I basically couldn't leave the phone on charger during night, cause' I was too afraid it would get stuck and not wake me up for work.
But now I'm a very happy camper...
Hey guys,
writing to you because of a friend's wildfire s (Unbranded!, Software Version was: 1.33.401.2)
She told me that the phone became very slow and so on, so I told her it would be good to update to newest software (if that would not pleasure her, we could try a costum rom).
So I tried it via OTA, but the phone kept telling me it was up to date for days.
So I thought why not updating it the old method via RUU. I grabbed "RUU_Marvel_S_HTC_Europe_2.13.401.2_Radio_47.23a.35.3035H_7.53.39.03M_release_225747_signed.exe" somewhere from the internet, did everything as described there and the update went flawlessly, it told me from 1.33.401.2 to 2.13.401.2 as expected
I got the message that the flash was successful and that the phone needs to reboot. So did it, but now it's just dead.
The only thing it does is flashing the screen up (it's still black, just the backlight's on) and then it switches of again - that happens in circles, on and on - nothing more, no splash screen, no chance to get into bootloader.
It seems like its totally smashed up? I really don't know why regarding the fact that the flash went flawlessly and that everything seemed to fit to me (or did I chose the wrong RUU? - Dont think so )
What will be the next steps? I think there's nothing more I can do, it's HTC's time now or not? Do they repair such devices/cases under warranty?
Thank you guys for your help and please don't forgive me my bad english, it's late here in Germany
DN41
I don't recall anyone recovering from this. It looks like the ruu didn't run properly and flashed a bad/corrupt radio If you have warranty, i suggest you go claim it
Problem is, hat about one week ago i changed her digitizer because it was broken. Doing that, i had To remove
The void-sticker.
We all Here know that The issue is Not related to my work (Yes? D) but What will htc do? I guess they wont do anything and just send it back with void warranty? :/
DN41
Sent from my icecold Desire HD using XDA
They will say that you have to replace the motherboard and will charge for it
Mh thats Bad...how much will it be?
Sent from my Desire HD using XDA
Don't know. Never done that before
Ok thank you mate.
Let's see what they gonna tell me...I really don't know what has happened cause I did that many times before on my other devices like the hd2, dhd, td and so on.
Man, this is so weird.
I've stumpled upon some ebay offers for jtag bootloader repair for about 30-40€ - this should work as well I think, did you make any experience with that in the past?
Thanks a lot mate, your help is greatly appreciated.
DN41
DN41 said:
Mh thats Bad...how much will it be?
Sent from my Desire HD using XDA
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Click to collapse
i went many times service center for repairing my wfs.motherboard will be charged up to 99-115 €.but its india's price i dont how much in your country.in short its very costly more than half on phone's price.
So its definetly Not Worth IT lets wait what htc will Tell me.
Thanks for your answer.
DN41
Sent from my Desire HD using XDA
Hi All
For the last couple of months my desire has had an intermittent problem with the touch screen. All of a sudden it decides you're trying to pull down the "notifications" screen when you're just touching the touch screen, sometimes it also decides you're trying to hold and drag when you're just tapping the screen, sometimes it simply stops responding. These problems are usually solved by tapping the top button and putting the phone on standby then tapping it again and waking it up - although sometimes it then won't let you drag down the screen unlock until you repeat the on/off standby procedure a couple of times. The problem varies on connecting my phone to my computer.
Given that in between these instances the touch screen works as normal I'm guessing it shouldn't be a hardware issue, but the intervals between these problems appear to be getting shorter (either that or I'm just getting more annoyed by it recently). I've had a quick search of the forums and haven't immediately found anyone having this precise problem. Is it likely a question of trying factory reset and if that fails sending it for repair?
Thanks in advance
Similar issues. Don't think this is hardware.
Sent from my HTC Vision using xda premium
Gotta know more about the phone first. Is there a custom rom? Have you tried flashing to stock?
Dukenukemx said:
Gotta know more about the phone first. Is there a custom rom? Have you tried flashing to stock?
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Click to collapse
I'm having same problem, mine started couple weeks after I installed cm7.2, I tried another rom, no luck
Its definitely not software. I've tried froyo, gb stock with s-on and no root. I've been on ics roms cm7 roms but this problem occurs on all. I'm giving mine for service today.
Sent from my HTC Vision using xda premium
Well since the OP didn't respond here's my suggestions. If you think it's software then just flash to a stock rom. You should find a number of them lying around the forums, and instructions on how to flash. This will mean your phone is unrooted and will need to be rooted, as well as taking care of installing a recovery and etc. This should correct anything wrong with the software.
Otherwise you busted the digitizer, which is actually very cheap to buy on Ebay. You will have to take the phone apart which can be time consuming.
strawmetal said:
Its definitely not software. I've tried froyo, gb stock with s-on and no root. I've been on ics roms cm7 roms but this problem occurs on all. I'm giving mine for service today.
Sent from my HTC Vision using xda premium
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Click to collapse
Hello,
Any luck with the Tocuh Input, is your phone back from service? I am also facing the same issue....
I had this problem on my G2 a while back. It was a hardware problem so I ordered a new touchscreen and replaced it myself.
Sent from my Nexus 7 using xda app-developers app
htc desire z touchscreen details
Whiskey_Tango said:
I had this problem on my G2 a while back. It was a hardware problem so I ordered a new touchscreen and replaced it myself.
Sent from my Nexus 7 using xda app-developers app
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Hello Whiskey_Tango / Others,
Can you please let me know the details of the touchscreen component that you ordered for your G2? My HTC desire Z touch screen has also gone bad (unresponsive at multiple points) and I feel that changing the hardwre should do the trick.
If possible, let me know the touchscreen specs (model / part number) as well as any online website from where I can order it !
Many Thanks !!
From eBay search for HTC g2 digitizer
Be careful to get the one for the vision not for the magic
should be about $20
Sent from my Nexus 7 using xda premium
demkantor said:
From eBay search for HTC g2 digitizer
Be careful to get the one for the vision not for the magic
should be about $20
Sent from my Nexus 7 using xda premium
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Click to collapse
Thanks for the quick response. Before coming here, I had a mobile service shop take a look at my handset and he had mentioned that for HTC desire z, the "touch screen" comes with the "display" attached to it. Did he meant the digitizer only or (digitzer + LCD screen) or he was simply trying to rip me off ?
I am very sure that there is nothing wrong with the display on my handset, its only the touch functionality that is not working properly.
Which one of the following do I need to search on EBay?
gultek.eu/htc-spare-parts/digitizer-touchpad/desire-z.html
or gultek.eu/genuine-parts/lcd-modules/htc/desire-z-hd3.html
or both?
Thanks again in advance !!
You need just the digitizer, if you're doing it yourself it takes about an hour if you've never done it before, don't buy the lcd if you don't see a flaw in it.
Some people sell the whole front chasis with lcd, digitizer, front bezel all connected for ease of replacement. May be easier but you will only shave of 30min tops and spend 3x as much
Sent from my HTC Vision using Tapatalk 2
yeah this happens to my G2 a lot. I got my phone fixed a while back (2-3 months ago) becuase the colors on my screen were screwed up and the ear piece was broken. i took it in and he replaced a couple of cables. it worked fine but now sometimes the screen is just having a straight up seizure. it flips through pages so fast and it goes from page 1-2 and back and forth and then the virtual keyboard presses multiple keys and just its crazy. i feel like the guy that fixed my phone didnt plug in a cable all the way. but yeah thats my problem. i dropped my phone the other day and ever since my phone hasn't gone into a seizure lol
Hi, did you solve your problem? I have the same with my desire Z. It click alone in several place on my screen.
And I ask me if the problem don't come from the lcd digitizer control instead of the touch screen digitizer
strawmetal said:
Its definitely not software. I've tried froyo, gb stock with s-on and no root. I've been on ics roms cm7 roms but this problem occurs on all. I'm giving mine for service today.
Sent from my HTC Vision using xda premium
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Hi, did u fixed your phone? can you tell me what was the problem.. even my phone is acting crazy.. wil that be fixed if i change the screen digitizer?
ahmedrzvi said:
Hi, did u fixed your phone? can you tell me what was the problem.. even my phone is acting crazy.. wil that be fixed if i change the screen digitizer?
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Click to collapse
Yes replacing the digitizer did fix my problem. And a year later the replaced digitizer started giving problems. So I ordered 2 extra digitizers off ebay. Both of them turned out to be duds. Surprisingly the second digitizer(which I replaced a year ago) fixed itself.
I think Im having the same problem,
bottom part of screen (including the home, menu, back, search buttons) aren't functioning half the time,
is there any service manual, or link to information as to what I need to tear apart on my DZ?
should this be enough? EBAYLINK
what do I need to replace the digitizer?
Hi all, i'm having a big issue on one x with original 4.0.4 rom. The phone just keep shutting down while gaming taking photos, now also while updating apps. I thought that some app could cause this so i did an hard reset, and right after the initial set up, when i started updating the applications, it shutted down. I'm really worried, what is happening? could it be an hardware problem? Should i bring it back (it has warranty, i'm on stock rom)?
I noticed some log files in the memory, but after the hard reset it doesn't create them when it shuts down, while it did it before. any way to activate the log creation?
nobody can help me? today i tested it a while and it happened again 2 times, but this time whlie browsing (i use quick ics browser) and not while gaming. the second time when i rebooted it the battery indicator had a "!" on it, and it's not the first time, and it didn't recognize my sim.
Means that your phone is overheating, the battery being at or above 48c.
If you don't want to go down the modding route, then I suggest taking it back to the shop for a replacement.
Sent from my HTC One X using xda app-developers app
Does your three soft buttons blink randomly? If so go to the service centre asap.
My cell overheated and burnt out.
It would not charge nor start. My cell to sometimes restarted itself automatically.
Do you keep many apps open in the background?
I had mine replaced and now its all smooth :thumbup:
Sent from my HTC One X using xda premium
it doesn't feel too hot, sometimes it's just cold and buttons don't blink. it simply show for a while "android system" (in italian) if i remember well and it shuts down normally with the htc logo. the strange thing is that thing with the battery and sim indicator. however i'll surely bring it back to the shop, i paid it 629 euros, i won't take it if it will shut down randomly. do they give you another one or i have to wait htc to repair it? :S i don't want to wait months.....
sorry for the double post, but now i'm sure that i will have to send it to htc so the question is another. Does someone have experience with htc reparations? how long will it take them to fix it and send it back to me?
My One X suffered from bad screen fitment out of the box (creaking, screen moving up and down inside the casing...) and I unlocked/rommed it before I noticed the flaws.
I relocked the bootloader, installed the 2.17 RUU, and sent the phone back to Germany (as it was bought in Ger and I live in Croatia) to get it repaired, they accepted it and repaired, it's on its way home now, should be here tomorrow, took 3 weeks to repair.
Positive experience for me.
cuzzo94 said:
sorry for the double post, but now i'm sure that i will have to send it to htc so the question is another. Does someone have experience with htc reparations? how long will it take them to fix it and send it back to me?
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Click to collapse
Service is hit and miss from what I see on forums but I might also note that more people complain than praise.
I believe that with shipping and things its about 2 - 3 weeks in total for a repair.
Sent from my HTC One X using xda app-developers app
it's very much 3 weeks without my phone, but it's less then other brands... i really hope that one day they will use apples policy for this. it's the only thing that i like of it. if the phone isn't working you get another one immediately, then they can give yours to someone else, but it's not possible that i pay 630 euros and i have to send it to repair, wouldn't be the same for htc if they gave me another one, maybie a repaired one immediately? they can use mine later for some one else...
treebill said:
Means that your phone is overheating, the battery being at or above 48c.
If you don't want to go down the modding route, then I suggest taking it back to the shop for a replacement.
Sent from my HTC One X using xda app-developers app
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Click to collapse
Even I had the same problem but I ready for modding,
Can you tell me what should i need to do for getting out such problem?
today i used it with apex launcher and it didn't shut down, even after 30 minutes of gta3 and 30 of dead trigger and some browsing- facebook ecc... now i'll try a day with sense but my question is: is there any way to flash the original rom from 0 ? doesn't factory reset delete just user file? maybie something else is corrupted. Can i flash the stock 4.0.4 without unlocking bootloaders or soing anything that voids my warranty? I'd like to try before changing it... THANK YOU
and today too it never rebooted with sense.... i don't know what to do. when the update to jellybeans will be available, there will be a way to flash it from zero with a ruu witout unlocking anything or void the warranty?
ok i asked to htc for the nearest point to repair my HOX and saturday i'll keep it there. Now it's unusable, it keeps shutting down.
Look at this
http://dl.dropbox.com/u/18387650/2012-10-03_21-46-06.png