Develop Bugs

HTC warranty not being honoured.

Hi guys, any advice or help would be greatly appreciated.
Last week I plugged my touch pro 2 in to charge. The phone was on and working fine, but the charging light would not come on.
So HTC collected my phone for repair...
Today I phoned to get the latest information and they want £160 to replace the motherboard or £11 to have the phone returned to be unrepaired. Apparently I have been running an illegal firmware and this has voided my warranty. I updated by firmware many times before settling on the one I was happy with, but it seems the one I settled with wasn't the official one. The guy quoted me SPL - 0.85.0-x.......... and said that it was a bit weird but that was why I had to pay.
So I told him that the firmware had been running fine for many months and I wanted to know the exact registry tweak that had broken the motherboard. Anyway I said I didnt accept that the firmware had anything to do with the hardware failure and would be refusing to pay.. I also gave them the sob story that I have had a new HTC phone every year for the past 7 years and have recommended many customers to them.
Where do I stand with this? I have threatened to go to the small claims court, but really just want my phone fixed for free as soon as possible.
Any advice would be greatly appreciated..
Andy

Honestly you asked for this. You are going to have to pay for the repair. You sent in a phone with a cracked ROM and expect them to fix anything? No way in hell will they do it for free.

when you say a cracked rom do you just mean a rom that is available on this forum?
I accept that it isn't an official rom. but it is unrelated to the issue of a phone not charging.

Unfortunately this is the norm... They can't prove your cooked ROM caused it, you can't prove it didn't. What they can prove is that you are not running the ROM they gave you and I'm sure somewhere in the T&C there's legalese about that voiding the warranty.
COULD someone write a program which interferes with charging? I'd bet so, people around here write some amazing stuff. This is not to make any accusations that someone has written any malicious code, simply that it COULD likely be done, therefore I seriously doubt you have much recourse. You could get lucky, but I suspect you're just hosed.. Sucks.
And in reality, you could send the phone in for ANY failure and they discover such things and void the warranty.
I guess you could buy extra/larger batteries and charge them in a charger and swap them as they die. Not the best solution, but at least you don't have to shell out lots of money.

well i've just sent a very professional email to customer services.
tweiss 3, you have a very negative outlook. HTC market their phones on being individual, and indeed this is why so many of us buy them over Iphones. However I took the individuality to the limit by installing a custom firmware. I am extremely confident that a ROM from this forum and a respected chef at that, would not include a registry hack that has any effect upon the charging system of the phone. And have asked them for the evidence that this is the cause of the hardware malfunction.
Positive thinking goes along way as well I feel.
Season's greetings to all of you.

Take them to court. The whole thing rediculous. Depending on your country this might actually be illegal.
I lawyered up when they tried to pull this on me, and guess who got his phone back fixed for free?

Its not that i'm negative, but there are 2 things everyone should know about warranty electronic work.
1) Always go back to stock. Will this cause you to loose all your data and settings, yes, but that leads me into step 2.
2) It is never a guarantee to come back with the settings or OS the way you sent it out. In fact, most companies have a policy of the first step being just reflash/reinstall the OS to stock default out of the box settings to see if that fixes the problems. So knowing this, spend the few extra minutes to reflash back to stock.
That being said, you could possibly win in a court to get it warrantied, but you are only going to screw yourself out of a lot of money and time. HTC knows this and will let you waste it if you really feel the need to. Their warranties are written very well, with a lot of fine print. Also most of them say "Limited" meaning almost they have all the discretion the care to use.

I agree with tweiss3. You can't send HTC a phone with a modified ROM and expect them to fix it. I'm sure these SOB's will do anything possible to get out of fixing your phone. Once they saw that you had a different SPL that was the red flag they needed to void the warranty. I hope you can convince them to fix your phone. Maybe if you were very persistent and demanded to speak to several managers, told them how you and your friends all own HTC product, inform them you will no longer buy their products and possibly take them to court, etc.
With all this in mind I'm even more hesitant to flash my phone to a modified ROM.

I kind of expect it, to be honest. As soon as they see anything not stock, they can void the warranty. Just like with a car with the manufacturer's warranty. You modify it and something breaks, and they will attempt to void the entire warranty regardless of if it caused the problem or not. When I send my car in for warranty work, I take all of the mods off and put it back to the stock parts (the air intake, etc).
It's a crappy deal, I know. But it's something you should plan for if you ever need warranty work done.
Either way, I hope everything works out for you

Its just a rule of thumb when it comes to warranty repair with electronics, always restore stock first!!! As soon as HTC discovered that your phone software was modified, it's no longer an issue to them of what caused the problem with your phone, it is now an issue of this phone is no longer under warranty because of the physical proof of the software tamperment! honestly it would be by the grace of god if they were to reinstate the warranty!

Unfortunatly due to the phone not powering on, or connecting via usb it would have been impossible to restore the firmware.
Thanks for the advice and well wishers.
Worse come to the worse is it worth repairing the phone for that price or is their anyone else who could replace the mainboard for cheaper than £160?

Dude, I totally know what you're going through. I hacked the ECU on my car, and now Mazda won't honor the warranty on my engine. It's total bull...I mean, I should be able to customize it how I want with no repercussions for myself. Why should I have to take the financial hit just because I put on a different software that controls the entire thing that may or may not have screwed it up?
If you couldn't tell, I was being sarcastic. You changed the core controlling software and didn't bother to change it back to the stock one. They have no responsibility to repair it for you.

andypa1 said:
Positive thinking goes along way as well I feel.
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I honestly wish you luck. Other readers seeking warranty repair should save themselves the risk and the effort and think positively about returning the phone to stock prior to sending it in.
Last week I plugged my touch pro 2 in to charge. The phone was on and working fine, but the charging light would not come on.
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Unfortunatly due to the phone not powering on, or connecting via usb it would have been impossible to restore the firmware.
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Eh? Obviously if you can't flash it back, you're stuck. Other posters might not have been as hard on you if they had known the phone couldn't be flashed.

Now you know what needs doing I bet you can find someone to do it for less. Worth a look.
Also worth asking for it back and re-flashing and returning to see how their records work.
Do they really have a database of products they don't want to work with or do they just look at the serial, look at the device and decide ? Only one way to find out ! For £11 it might be worth the gamble.
(Plz ignore the previous any post made here earlier, I think it was the equivalent of a pocket call )

What?
I don't think he ever said they fixed it without asking him. They gave him two options:
1) Fix it
2) Return it without repairing it
Unless I missed a post somewhere, he never chose to fix it. In fact, I don't even think he chose to take it back yet.

Just an update... They decided not to replace it for free, and still ask for £160.
You guys are quite right I should have restored it to factory before sending it back. It was sent to HTC running the official upgraded rom so I thought it would be fine, however I had forgotten that it would still be unlocked for unofficial roms and they would check this.
Even if I had remembered it wouldn't have been possible because the phone usb connection was not working..
dik23 thank you for your suggestion! Is there anyway of restoring the spl and all of the phone to stock settings without a usb connection? e.g. micro sd? or wifi?
I think i'm going to ask for the phone back for £11.. However the £11 fee is for an assesment, so there is a chance they will pick up. However I believe having the phone in perfect working condition would give me a stronger standing.

did you ever try a different USB cable? that would be my first thought after it broke....
also, do you have phone insurance? if so, is there any chance in the future it could be "stolen" under the insurance policy, and at worst you would get a working refurb?

I don't have phone insurance but it might be worth while getting it soon incase of any future loss ;-)

madman1520 said:
also, do you have phone insurance? if so, is there any chance in the future it could be "stolen" under the insurance policy, and at worst you would get a working refurb?
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andypa1 said:
I don't have phone insurance but it might be worth while getting it soon incase of any future loss ;-)
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Even setting morality aside (which you shouldn't), reporting a phone as having been stolen shortly after having a warranty claim rejected is maybe not the smartest move.

i cant believe people from the US are telling you youre in the wrong. idunno about other countries, including the one you're at, but here in the US warranties are made to protect the CONSUMER not the big company. "minidevil"s comparison about a car manufacturer having the right to void your warranty is so wrong its unbelievable. so called "shrinkwrap warranties" arent even legal here in the US. i had a yamaha R1 which i used as a track bike. regardless of what the warranty said or what the dealership try to claim the minute i lawyered up they fixed my bike. simply because they knew what they hoped i didnt. that warranty laws are here to protect me not them. i didnt have to prove that the racing mods didnt fry my clutch hub. THEY had to prove it did. and like it has been said, you cant prove one way or another. here in the US i couldve asked for costs of repairing my bike and court costs for suing them. they knew this and just fixed my bike. again, idunno the laws in your country. its VERY likely youll win in a court, though. but wether or not your court system allows you to also recoup loss monies for court costs from HTC, i dont know.. it may just be cheaper to pay for the repairs.

Extremely important question..

okay, my charging port just broke, so i can't connect to usb, and i have 30 percent battery, and i want to take this to sprint tomorrow, but its rooted. i want to RUU, but i cant because i can't connect via USB. how do i get rid of my root?

You could probably get away without unrooting it, if you just bring it in with a dead battery and say the mizcro USB port is broken. Lots of people on here have said that they returned their Evos without the reps even looking at them.

dhMassacre said:
okay, my charging port just broke, so i can't connect to usb, and i have 30 percent battery, and i want to take this to sprint tomorrow, but its rooted. i want to RUU, but i cant because i can't connect via USB. how do i get rid of my root?
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might want to change the title of your thread so in the future it can be found easier when searching...
mistersquirrle said:
You could probably get away without unrooting it, if you just bring it in with a dead battery and say the mizcro USB port is broken. Lots of people on here have said that they returned their Evos without the reps even looking at them.
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good info..

Well, When I worked at a "A" store for sprint for the last couple of years (A meaning service and repair with extremely high traffic) a broken port is considered physical damage and shouldn't be replaced at the store level....without you paying a fee, so if you have insurance your probably going to just end up paying 100$ and having them send you one anyway.
per policy.....
now... I mentioned that we were an A store because some of the third party repair stores or smaller ones will overlook some physical damage...hit or miss.
But policy says your boned.
just a thought.
second thought.... if you want DONT mention that the port is broken, and brick your phone by trying to flash it or something and let the battery die at the same time haha.
and go in and be like, yo man, my phone wont turn on.
third thought.... alot of sprint employees dont care or dont know WTF rooting your phone is, make it look stock and they arent going to check to see if its rooted, they will only notice if something is crazy looking..and even then just say oh yeah its a mod from the market i forget what its called...
I worked for sprint for 3 years... trust me, we don't care, be nice and you'll probably just be fine. stay away from the managers, more likely to send you away.

My store up here they know whay flashing and rooting is... only because they do it also.. the guy who sold me the phone told me about the free teethering by rooting... but didnt tell me to not update..
sent from my Evo

I don't think they'll care. LOL. It's just rooting your choice + i think it's legal now ?

It is legal, but under the sprint protection and crap they say tampering and messing with the phone and what not, makes that all go away.

i expected something else... but you did get yourself in a pickle. my first instinct would be to fix it myself. sounds like you physically broke the connections to the usb plug? might just need a quick pass of a soldering iron. it's just that people are so quick to get rid of an electronic device when the fix can be so simple. -not saying thats your situation; it's only the thought in my head at the moment.

Rooting is legal with all insurance until u flash a software...anyway...broke USB port should b covered at store level...I've had my camera lens crack on previous phones and they got me a free replacement
Sent from my PC36100 using XDA App

Sprint is ok with rooting/hacking/softmodding of their phones. At least the California branches are. They don't ebrace or encourage you to hack your phone, but if you walk in with one, they won't sent you packing even after they detected it. In the past, my HTC Touch's screen started going bad, so I brought it in to get it repaired. Right off the bat, the store manager knew it was softmodded; he actually questioned me about apps and compared his custom rom with mines. I thought it was weird, and feeling confident, I asked him isn't it against store policy to hack the phones? His exact words were: "No, we actaully support it. We, as well as every other users, knows, Sprint and manufacturers does not make quick enough updates; therefore, many users turn to developers for help. Sprint is begining to see that custom ROMs are benifiting more and more users. We want to be able to retain/gain customers instead of lose, even if that means a little sacrafice (in this case, phone hacking). As long as our customer are happy, we are happy." I was like "WOW, Sprint is cool with phone modding"!!! I had AT&T before and my sister currently has Verizon, and no way in hell were they this cool about phone softmodding. As far as rooting/installing custom rom goes, I just hope there's no mass mob of idioits who repeatedly bricks their phone and bring it in for warranty. It might be the only reason why Sprint would probably turn their heads away from accepting rooted/hacked phones.

kris54241 said:
Rooting is legal with all insurance until u flash a software...anyway...broke USB port should b covered at store level...I've had my camera lens crack on previous phones and they got me a free replacement
Sent from my PC36100 using XDA App
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INCORRECT INCORRECT INCORRECT, Its people with your attitude that came into the store and gave me a nightmarish headache.
what in the world makes you think a physically damaged product is covered under a limited warranty? it is not.
you may have gotten lucky, or someone was stupid, or someone was really nice to you and replaced your phone because of the camera lens crack but dont continue the stupid cycle by saying "it should be taken care of" NO IT SHOULDN'T why cant people comprehend someone just did you a solid? dont expect it, appreciate it.
cause I will tell you right now its no ones policy anywhere to replace anything thats been damaged for free.
Physical damage always has and always will be directed to asurion unless someone feels like being nice to you, OR because the item is defective.
Broken camera lens and broken charging port DO NOT fall into that category.

6ixtynin9 said:
Sprint is ok with rooting/hacking/softmodding of their phones. At least the California branches are. They don't ebrace or encourage you to hack your phone, but if you walk in with one, they won't sent you packing even after they detected it. In the past, my HTC Touch's screen started going bad, so I brought it in to get it repaired. Right off the bat, the store manager knew it was softmodded; he actually questioned me about apps and compared his custom rom with mines. I thought it was weird, and feeling confident, I asked him isn't it against store policy to hack the phones? His exact words were: "No, we actaully support it. We, as well as every other users, knows, Sprint and manufacturers does not make quick enough updates; therefore, many users turn to developers for help. Sprint is begining to see that custom ROMs are benifiting more and more users. We want to be able to retain/gain customers instead of lose, even if that means a little sacrafice (in this case, phone hacking). As long as our customer are happy, we are happy." I was like "WOW, Sprint is cool with phone modding"!!! I had AT&T before and my sister currently has Verizon, and no way in hell were they this cool about phone softmodding. As far as rooting/installing custom rom goes, I just hope there's no mass mob of idioits who repeatedly bricks their phone and bring it in for warranty. It might be the only reason why Sprint would probably turn their heads away from accepting rooted/hacked phones.
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YMMV by location.

[Q] sprint store with a rooted evo

so I have the screen separation appearing on the bottom right corner of my screen. I am rooted with CM6 and wanted to know should I unroot and go back to stock before taking my phone to Sprint Service center? If so, where can I found the stock latest 2.2 to flash my phone back to stock?
Thanks for all advice and helps in advance!

I got the screen replaced on my Evo last week due to dust under the upper left corner. I took it in just like I use it...running Fresh Rom and the Riptide theme. They won't say anything about being rooted unless you are bringing the phone in for a problem that may be related to rooting. Screen seperation isn't that type of problem. They didn't even mention it.

chazglenn3 said:
I got the screen replaced on my Evo last week due to dust under the upper left corner. I took it in just like I use it...running Fresh Rom and the Riptide theme. They won't say anything about being rooted unless you are bringing the phone in for a problem that may be related to rooting. Screen seperation isn't that type of problem. They didn't even mention it.
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so what did the do to fix the problem? they fix the screen or replace the phone?

jcarlm said:
so what did the do to fix the problem? they fix the screen or replace the phone?
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I said in my post "I got the screen replaced on my Evo last week". They removed the screen (outer glass, bezel, digitizer and LCD are all one assembly) and put a new one on. Took about an hour.

chazglenn3 said:
I said in my post "I got the screen replaced on my Evo last week". They removed the screen (outer glass, bezel, digitizer and LCD are all one assembly) and put a new one on. Took about an hour.
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Did they charge you?

If there is no physical damage (scratches, dents, water damage) it should be replaced for free.
While that guy was lucky, I would DEFINITELY unroot before taking it in. Rooting voids your entire warranty, and if they see it, even if your problem is hardware related and not software related, they can void the warranty and you will never get it fixed. Better safe than sorry.

o.k..
I need to find a rooted htc stock room that I can just flash..
I have been searching and can't find the one I need.
Links any one?

jcarlm said:
o.k..
I need to find a rooted htc stock room that I can just flash..
I have been searching and can't find the one I need.
Links any one?
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you need to unroot, not just flash a stock ROM... http://forum.xda-developers.com/showthread.php?t=800582 but first check if your s-on/off (read the link to find out more)

Forgot I had a nandroid backup saved on my computer of my phone while it still had HTC rom.
Turned out my glass on the front panel was version 1 which means my complete phone has to be replaced.
So now I will have Android 2.2 with HTC rom and will have to learn to root that. It was so easy to root when I had 2.1 but I'm sure I will be able to handle it.
New Evo on Thursday!
Hope the newer ones are better!
Any opinions on the new Evos or any thing I should know about the newer ones?

I called my local Sprint repair center and asked what their policy was on rooted phones. Like the OP said they didn't care as long as you aren't having software issues. If you are thinking about taking your phone in call the store and ask it won't hurt a bit. Now if you think they are going to replace your device save your self a trip and unroot first because the phone will need to be returned to stock before they will exchange it. The employees were actually impressed with what had been done with the phone and were very cool about it. Think about it they work on phones hopefully they like what they do, they think its cool too.
Sent from my EVO using Tapatalk Pro.

jcarlm said:
Forgot I had a nandroid backup saved on my computer of my phone while it still had HTC rom.
Turned out my glass on the front panel was version 1 which means my complete phone has to be replaced.
So now I will have Android 2.2 with HTC rom and will have to learn to root that. It was so easy to root when I had 2.1 but I'm sure I will be able to handle it.
New Evo on Thursday!
Hope the newer ones are better!
Any opinions on the new Evos or any thing I should know about the newer ones?
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I rooted a new one yesterday and used unrevoked without issue. It has actually gotten easier then when i had to use adb push and all that.
Sent from my EVO using Tapatalk Pro.

So, since I am getting a new phone out of this and my phone is still rooted, should I go back to completely stock?
All I did was flash back to my very first back up with HTC stock rom.
Will just having my Evo flashed to that first backup be enough when they ship off my phone after they hand me over my new one or should I fully restock my phone?
Does the phone go back to Sprint or HTC?

fully unroot and return the phone to stock it is easy to do its like 2 steps and takes only a few minutes.
people act like it is an hour long in depth process to root and unroot your phones its 5-10 minutes to do it and better not to take chances. All it takes is for one guy having a bad day to be a **** and make a note voiding warranty etc. Also in your case now is it really worth risking having to go home and unroot it then run back out to do the swap if they need you?
just unroot (not just flash stock htc actually unroot)
[Guide]How to Unroot the evo in two steps
[GUIDE] One Click How to Root the EVO with Unrevoked 3.21

zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.

viper1619 said:
zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.
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Ouch hope they didn't flag your account...if so your SOL unless you know someone or find a hella cool manager.
Always unroot it only takes a matter of minutes (or should) and can save you a lot of hassle.

viper1619 said:
zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.
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I've given back a few rooted phones for non-root related issues (speaker bad, kickstand won't stay in, LEDs don't work - 5 evos total so far) with no issues. Did the same with a lot of flashed TP's (12) and TP2's (2).
They can void your warranty for rooting it, sure, but they can't over the battery. Just tell him you don't know anything about it and you bought it that way on craigslist. That doesn't protect your warranty, but unless the guy has just decided to be a total d-bag they'll probably replace it anyway.
Also, the employees behind the counter are just people too. Being nice and not acting like you have a sense of self-entitlement to anything you want goes a long way. Believe me, I know first-hand. Customers' attitude factors in fairly heavily in how they get charged at the computer shop I work at because the techs set the prices on jobs.
Just be nice, don't be an a-hole yourself. If they say they won't fix it - fine. Say thanks anyway, be polite, and leave with it. Go home, unroot it, pick a different sprint store, and go complain about your original problem again. Five bucks says they'll fix it no questions asked.

It sounds like some of you need to read the Magnuson-Moss Warranty Act. The very notion of "my entire warranty is voided because I'm rooted" is completely illegal and anyone that tries to tell you otherwise could find themselves in some legal hot water.
http://en.wikipedia.org/wiki/Magnuson%E2%80%93Moss_Warranty_Act

tek818 said:
It sounds like some of you need to read the Magnuson-Moss Warranty Act. The very notion of "my entire warranty is voided because I'm rooted" is completely illegal and anyone that tries to tell you otherwise could find themselves in some legal hot water.
http://en.wikipedia.org/wiki/Magnuson%E2%80%93Moss_Warranty_Act
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Not true, if you modify or alter a consumer product to a point that it performs significantly different than the manufacturer intended, the manufacturer is under no obligation to warranty it any longer.

I'm pretty sure this topic has been addressed many times and there is no set answer? I vaguely remember reading a legal article on it as well. It would be nice if there was an official statement made by both carriers and phone manufactures.
Sent from my PC36100 using XDA App

sitlet said:
If there is no physical damage (scratches, dents, water damage) it should be replaced for free.
While that guy was lucky, I would DEFINITELY unroot before taking it in. Rooting voids your entire warranty, and if they see it, even if your problem is hardware related and not software related, they can void the warranty and you will never get it fixed. Better safe than sorry.
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That is not entirely true. They can not void your warrenty for issues unrelated to rooting. If you brick your rom, sure that is legit for them to do that...but if my LCD fails, and is unrelated to the rooting, then no they can not. If they try to do that, you make sure you fight it.
I had a repair center in my town refuse to fix my speaker on my mogul with low volume problem, because I had a scratch on my battery door cover. He said my warrenty was void to to "Physical damage."
After a phone call to Sprint, and apparently other complaints that service center lost thier contract with Sprint. I ended up with a touch pro 2.... (Although I just wanted my mogul fixed , I was never happy with the TP2, and bought an EVO )

Stuck at boot - should i buy

The story goes like this:
I have a Desire and today saw a local Ad where a guy sells a Htc Desire Z stuck at boot after upgrading. Thats the only info provided.
Now, the price is around 160 euros or 222 us dollars.
I have lots of experience with root/s-off from the Desire and anything with that shouldn't be a problem.
My questions are:
Is there a way to brick this phone?
Can it be somehow unbricked?
If the guy tried to update the phone to the latest one, can i root it then or downgrade it perhaps and root then?
Thank you very much whoever answers this.

Well hopefully some brighter folks than I can ellucidate whether it is possible to get out of a bootloop.
What I can offer however is my opinion on the purchase overall. $222USD is a good chunk of change. If there's a chance that it is not recoverable, I don't think it would be worth the gamble. Now if it were the nearly unbrickable Vibrant or something, I'd say go for it.
I bought my G2 in near mint condition for $275.

It all depends, Is it S-off? Does he have a custom recovery installed? Can you boot into Hboot and then into recovery(Clockworkmod Recovery)? If so then you probably can install a rom on the sdcard and flash them from recovery.
If its in a boot loop with S-on I would not touch it.

Boot loop with S-ON means it still has Nand protection which means you can't do shiz with it. I do have a little story though.
Bought a G1 off craigslist and shortly after the screen started acting wonky so I said what the hell and called Tmo. Explained the problem and hoped theyd have some pointers since the G1 was new and resources like this didn't exist at the time. They ended up being able to look up the phone and determined it still had warranty time left on the device so they exchanged it for me. Sometimes warranty carries over with phones. I'd call Tmo before I bought though and have them go ahead and send me a refurb then go buy the bootlooped one and send it back.

Supposedly he tried to install a different ROM which implies that he's rooted.
That should be fixable then, right?
Or is s-off really necessary for the Z?
UPDATE:
he just lowered the price to around 100 euros.

hiko36 said:
Boot loop with S-ON means it still has Nand protection which means you can't do shiz with it. I do have a little story though.
Bought a G1 off craigslist and shortly after the screen started acting wonky so I said what the hell and called Tmo. Explained the problem and hoped theyd have some pointers since the G1 was new and resources like this didn't exist at the time. They ended up being able to look up the phone and determined it still had warranty time left on the device so they exchanged it for me. Sometimes warranty carries over with phones. I'd call Tmo before I bought though and have them go ahead and send me a refurb then go buy the bootlooped one and send it back.
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Click to collapse
I actually just did something similar. I bought a used G2 that was in perfect physical working order but with physical blemishes etc. and was about 3months old. About a week later dust started to accumulate under the screen. Even though the phone was used and I was on a EM+ plan with no contract and I didnt purchase the phone from a T-mo store, they still replaced it for free. More of a statement about how great T-mo support is than anything, but I think its interesting that they will support the device even though its used.
Now anything more than this is quite borderline not very ethical depending on who you ask, but I wouldn't really feel like buying a bootlooped phone just to try and send it back to T-mo and claim you don't know what happened. If that was very possible then the guy that currently has the phone would probably have done that already...

Yeah, i bought it.
The problem is/are it won't boot or turn on at all.
I'll send it to the repair shop to see if anything can be done.
And guess what.
Do you remember when the HTC vision/g2/desire z got leaked?
This picture here
It turns out, it's the same phone
THE SAME PHONE, Look at the serial numberl

DanijelDesire said:
Yeah, i bought it.
The problem is/are it won't boot or turn on at all.
I'll send it to the repair shop to see if anything can be done.
And guess what.
Do you remember when the HTC vision/g2/desire z got leaked?
This picture here
It turns out, it's the same phone
THE SAME PHONE, Look at the serial numberl
Click to expand...
Click to collapse
PLEASE tell me you kept that. That would be like getting that first iphone that homeboy lost in the bar.

WiFi Issue

Hello,
So I have the wifi issue where the signal is pathetic, and is unfortunately barely usable nowadays. Having contacted HTC (and quoting their own admission that it is a hardware fault), I have been told that due to the phone being rooted it is out of warranty, and to have it fixed I will have to pay to get it "back in warranty" (so they want a bit more money).
Just wanted to know if anyone else has had this response, and if they went ahead with it what sort of fee they were charged?
Thanks.

DomCowell said:
Hello,
So I have the wifi issue where the signal is pathetic, and is unfortunately barely usable nowadays. Having contacted HTC (and quoting their own admission that it is a hardware fault), I have been told that due to the phone being rooted it is out of warranty, and to have it fixed I will have to pay to get it "back in warranty" (so they want a bit more money).
Just wanted to know if anyone else has had this response, and if they went ahead with it what sort of fee they were charged?
Thanks.
Click to expand...
Click to collapse
I think it's time to move on mate...
Not that that is a reason to separate with the phone, but if that issue makes the phone unusable for you, i don't think it's worth repairing, since you can still sell it, as it is not a major fault and get something like the HTC ONE IF you liked the HOX.
You can even get S-OFF on it...
I have a HOX too and am thinking of switching to the ONE.
That is the standard response for bootloader unlocked devices so you are not alone...
If you don't have the money to upgrade and like your HOX then go ahead and get it fixed.
If it's really a hardware problem there is nothing you can do yourself.
You could try to install a custom rom and see whether it's really a hardware of a software problem...

desmond1303 said:
I think it's time to move on mate...
Not that that is a reason to separate with the phone, but if that issue makes the phone unusable for you, i don't think it's worth repairing, since you can still sell it, as it is not a major fault and get something like the HTC ONE IF you liked the HOX.
You can even get S-OFF on it...
I have a HOX too and am thinking of switching to the ONE.
That is the standard response for bootloader unlocked devices so you are not alone...
If you don't have the money to upgrade and like your HOX then go ahead and get it fixed.
If it's really a hardware problem there is nothing you can do yourself.
You could try to install a custom rom and see whether it's really a hardware of a software problem...
Click to expand...
Click to collapse
Thanks for the response
I really wish I could move on! The contract is 24 month (ie. next April), however even if it wasn't I am going travelling in December, meaning it unfortunately wouldn't make financial sense to purchase a new device (which I would definitely do otherwise!) Certainly I have the money to upgrade, but by the time I am home there will probably be another flagship (with talk of the HTC M8+ or something :L).
Definitely not a software issue, I definitely enjoy custom ROMs! My One X ROMs of choice have been CyanogenMOD and Viper X. Just a shame companies refuse to repair Android phones due to them being rooted - particularly when they have previously admitted it is their problem!

DomCowell said:
Thanks for the response
I really wish I could move on! The contract is 24 month (ie. next April), however even if it wasn't I am going travelling in December, meaning it unfortunately wouldn't make financial sense to purchase a new device (which I would definitely do otherwise!) Certainly I have the money to upgrade, but by the time I am home there will probably be another flagship (with talk of the HTC M8+ or something :L).
Definitely not a software issue, I definitely enjoy custom ROMs! My One X ROMs of choice have been CyanogenMOD and Viper X. Just a shame companies refuse to repair Android phones due to them being rooted - particularly when they have previously admitted it is their problem!
Click to expand...
Click to collapse
The odds are good you have the regularly reported antenna issue that means the pins on the motherboard are not making proper contact with the antenna.
There is PLENTY you can do to sort this yourself, but it does involve opening your phone.
There is an absolute TON of video guides on doing this on YouTube. Check it out and decide if you want to go that route.
Look for one that DOES NOT involve soldering any wires. You just use a couple of small bits of tin foil and your signal should be fixed right up.