[Q] Q on replacement phone Hardware V2 - EVO 4G Q&A, Help & Troubleshooting

Sprint recently sent me a replacement EVO due to mass amounts of dust under screen. Old was hardware 3, new is hardware 2. Everything seems about the same, but on the new replacement, I noticed there is minimal light leakage around the phone. It's only visible at night, and really not an annoyance.
My main question is, does the issue stay pretty consistent, or does it get worse over time? Searches haven't revealed anything to helpful.
Also on a side note, I went to try the new root process, but checked boot loader first, and it came to me s-off. Nice. =)

The very first phone I had got worse over a 2 week period, way worse, almost to the point of the screen coming completely off. The evo I have now has a very very slight leakage, and hasnt gotten any worse in 8 months.
So I guess it's up to you. Personally, I would have them ship you another one, you never know if it will get worse down the line, and then they wont exchange it. Now that you just got it, they should exchange it with no questions asked.

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Insurance/Exhange Questions for Verizon. SOD has worn me down

I've been having the Sleep of Death for 2 months now it seems. It was a please press button to turn on backlight before on occasion, now its been the full blown SOD for the past month or more. I've tried so much and I'm through dealing with it. It's constant to the point its unusable now. I've given up.
Questions I have are:
1. Does anyone really check to see if I have official Verizon software when I go to the store? Can't I just load Mr. X's non SOD Verizon rom and fool them? It looks official to me. A month before I bought my phone noone even knew what a TP2 was at the AT&T store yet I knew about it for half a year before release.
2. Is there anyway I can get another phone? I can't deal with another Touch Pro 2(or windows mobile phone). The 9 months or so I've had it were fun though. It's just so sloooooow at times and dated now. Can I hope to get a refurb Droid Incredible? I have the 1.99 extended warranty if that helps one bit.
3.I bought it online does that make any difference?
4. I'd like to try tomorrow :\
BTW a friend I know from work had 3 separate issues with 3 Touch Pro 2s and on his third trip to the store he was able to snatch a Droid. So I know it can happen but I'm foggy on the details how
if you a having a problem with your phone and you believe it needs to be replaced under warranty, i recommend you tell them you lost the phone and need a replacement.
well that seems a bit dishonest doesn't it? the reason i say this is to prevent you from being screwed over. from my understanding, the tp2 has different moisture detectors on the device that are not accurate, by some accounts on this forum.
i would hate for my claim to be denied and have to pay for another phone when i know that i didn't get it wet...
Do you mean the little sticker inside above the battery? That says void on it :\ It's said that since day 3 or so and I've never gotten it wet. I knew that was fishy and I read about that on the forum. Wow...thanks for the great help.
That really threw everything off though. I get charged for the replacement dont I? Can I get that replacement at the store or do I have to wait to get one shipped?...so broke right now, and all I want is a working phone ...equal or better than mine lol
Yes verizon will probably check to see if you have official software. Also your rom is causing the SOD issue. I use the stock rom and never have any SOD issues. Your chance of a upgrade to incredible is like 2% since it isn't a comparable phone. Also Verizon require 3 replacements inside of 90 days before they offer you a new phone. Also insurance fraud is not very nice. Return the phone if you get a new one.
I think insurance fraud is a bad idea all around. Plus I don't like reading about it since technically I have to stop the conversation if I think that this is where the conversation is going.
I suggest you get the stock firmware back on your phone, re-lock if if at all possible, go to the store and explain the issue you've been having. As long as the water detection stickers haven't changed, they'll usually replace it without asking too many questions.
I don't think the SOD issue you're having is device-related though. I'm almost 100% positive that it's entirely firmware related and I strongly suggest you go back to the stock ROM/RADIO/SPL and see if the issue is resolved before attempting warranty replacement.
Final note - Try to avoid using the term "Insurance Fraud" from here on out. It's bad practice, violates the forum rules, can get the site in BIG trouble and can get you banned/your thread closed.
-DH

One Dead Pixel...

OK, I have a dead pixel, or stuck not sure what the correct terminology is. Anyway, it is only noticeable when the screen is black or a dark blue. I have run jscreenfix, a free pixel massager found in the market with no luck. I AM within my 30 days BUT is it worth the risk of getting a hardware 0004, I currently have a Hardware 0003 with the new partitions I am happy with my phone besides the dead pixel, will more start popping up? My guess is this came with the phone, it just took me a few to notice it. Am I whining over nothing, or should I reoplace and risk more dead pixels, and Hardware 0004 (heard 0003 is better than 0004, could be wrong about that?)
Thanks
Personally, I would take a 004 over a 003 with a dead pixel any day. You will just have to figure out for yourself if it bothers you enough. Based on your post, it looks like it will bother you, so just go get it replaced. Just because there is one dead pixel, doesn't mean more will start dying though.
I am pretty sure the 004 hardware issues have been all figured out for the most part.
Get it fixed now while you are in your 30 days, before the problem gets worse or more annoying. If you wait even 1 day after that 30 days, you will get a refurb that's probably in much worse shape then your current phone. You paid a lot of money for the best phone sprint offers, dont settle for a bad screen.
And dont worry about the hardware versions. They are exactly the same.
cordell12 said:
OK, I have a dead pixel, or stuck not sure what the correct terminology is. Anyway, it is only noticeable when the screen is black or a dark blue. I have run jscreenfix, a free pixel massager found in the market with no luck. I AM within my 30 days BUT is it worth the risk of getting a hardware 0004, I currently have a Hardware 0003 with the new partitions I am happy with my phone besides the dead pixel, will more start popping up? My guess is this came with the phone, it just took me a few to notice it. Am I whining over nothing, or should I reoplace and risk more dead pixels, and Hardware 0004 (heard 0003 is better than 0004, could be wrong about that?)
Thanks
Click to expand...
Click to collapse
My girlfriend's EVO has a dead pixel too. It bugs the hell out of me. Lol. She doesn't mind it though. I would replace it...
Sent from my PC36100 using XDA App
DANG!
I was just logging back in to post that I will deal with it. But call and let sprint know about the dead pixel in-case something happens in near future. I have the white back Evo, I turned it into a black one with OME from e-bay. I wonder if they will give me crap about that one screw having the sticker off it. probably not as long as I bring it in black and let them take the parts off and put the white back on it. Yeah I bought it Feb. 27th for $355 by the time I got a rubber case and screen protectors, minus $100 in a few months, frickin rebates! Looks easy enough to un-root, gonna call and make sure they even have a new one in stock
Wait, first I better flash to stock and make sure that pixel is still dead with stock rom
Yes, dead pixel is there in recovery, so its definitely not rom related, I guess the worst part is the location. it is in my clock and I use a dark clock via Beautiful widgets...
OK after reading I have jumped the gun. I do not have a "dead" pixel, I have a "stuck" pixel. Is everyones thought still the same, return it? I will run that massager again to see if it help un-stick it, but I dont think it will

My experience with the HTC One X

I couldn't wait to get the device the day it came out, i walked 5 miles to the nearest Three store the day before it came out only to be disappointed after they lied to me by phone telling me i could get it, but never mind, i pre-ordered it and got it the next day when the store opened,
like with all technology i was super excited to get home and play with my new technology, all was well
until i started noticing some pretty extreme overheating, it was so hot while playing games that the plastic on the back actually deformed due to heat, i thought it was just me, so without giving a damn i went to the Three store and got it replaced, no questions asked.
That was just a week after purchase, the new device wasn't overheating it was obviously just bad luck or so i thought...
during the past 2 months i started noticing more issues with the device, HTC says they are using Gorilla glass,
so nothing new here, my past 2 phones had it too, but obviously something is wrong... i first noticed a 5 mm hardly noticeable scratch on the top left end of the screen, i was sad, it's a phone that's suppose to last me 2 years, but yeah, nothing big, but now i'm noticing a hell of a lot of scratches on the screen, these aren't big scratches, they are so called "micro-scratches" but you can still see them if you are looking for them.
So
Overheating
Micro-scratches
pretty bad, but that's only the start...
last week while watching a YouTube video i noticed a white pixel on a black screen, probably something on me screen i thought but no...
turned out to be a dead pixel, tried the usual dead pixel repair stuff but no, nothing worked, i'm trying not to notice it but c'mon, it's so visible
once you know it's there, so frustrating, nothing i can do about it.
thought that was the worst thing, and quite possibly it is, but now i noticed a yellow tint spot on the bottom left of the screen, i thought the worst was with me but no, there was more to come.
so
Overheating
Micro-scratches
Dead pixel
Yellow tint spot
Pretty bad... but there's more...
Wi-Fi antenna connection fault, doesn't affect all but i got that too, it's a joke!, have my phone less than 2 feet away from the router yet i still get weak signal until i squeeze the phone (No this is not the damn iPhone 4 cellular signal fault for god sake)
So yeah...
Today i have these issues
Micro-scratches
Dead pixel
Yellow tint spot
Wi-Fi antenna fault
I'm tired of defending HTC, i loved my HTC Desire, and my HTC Desire HD, not a single problem with them,
but the fact that i had to swap my phone the week i got it, and now i have to put up with so many faults just because i unlocked my phone with your Dev site is a total unacceptable joke,
I was lucky to be one of few who's phones were suppose to be sent off to Taiwan for testing for that wi-fi issue,
that would mean i'd get a new HTC One X and all the faults would once again be gone, but HTC care manager Zoe N doesn't care any more...
it's been a week since she last replied to me, people on the phone won't let me speak to her either,
Can anything change the experience i had and make me forget it? defiantly not, unless i get a full refund and get to keep the phone.
I hope nobody else has to put up with so much crap from HTC.
Additional information
Click to expand...
Click to collapse
I spoke to HTC number of times about the issues, but i have a voided warranty and that's the end of it.
my only hope was Zoe, the HTC care manager, but she doesn't do much caring obviously.
Do i plan on keeping the HTC One X? hardly got a choice.
Link to the Wi-Fi connection fault thread:
http://forum.xda-developers.com/showthread.php?p=27885540#post27885540
And this needed its own thread because? In case you're new, a number of phones sold have issues and none of what you posted is any different than what's been posted before. If you felt like venting you could have posted in one of the complaint threads. Based on the defect poll you have a 30+/-% chance of getting a phone that's not "perfect" however the people voting defined it. Looks like you drew the short straw.
There are thousands of people with One X's participating in this forum. If everyone posted their life story (good or bad) it would take up the entire front page (and more). Do what everyone else who has experienced a problem has done. Return or sell it, exchange it if you can, or send it in for repair. Those are pretty much your choices.
If you purchased it in the UK, you're protected by consumer law. You can't sign that away (by agreeing to when you unlocked the device), the WiFi and yellow spot are more than enough to get a repair.
Closed
Double posting is not permitted, please read and respect the rules

[Q] Touch Screen gone haywire

After flashing the stock google (yukju) roms on my galaxy nexus, everything went fine for a couple of months and now I am getting weird haywire issues with my touch screen. Without me touching anything, the phone will act like a part of my screen is being touched, it will not respond when I am indeed touching it at times, the screen will flicker back and forth and generally act strangely. Then for the other 70% of the time it is fine. I have re-flashed all stock roms, did a factory reset, and the problem persists.
Is anyone else having these problems?
any idea what to do next.
After contacting my provider, they said they cant help me because I had unlocked the phone. I have since relocked the phone so I might try calling back and seeing if it will fool them, but I doubt it. Now that I have re-locked the phone should I try to deal with Samsung?
Any help appreciated!
It sounds like a hardware issue. Most likely the touchscreen itself is bad. If you still have warranty or insurance coverage then bring it back to the store and tell them it is defective. By the way, NEVER mention that you have ever unlocked or rooted your phone.
Sent from my Xoom using Tapatalk 2
Thanks for the reply. Im worried that, like you say, it is a hardware issue because I bought it used, and therefore will probably have problems with warranty/insurance. My carrier has already said that they wont help me with it so I would have to go right to Samsung. Any tips on dealing with Samsung? I have already returned to stock and re-lock the phone and I never rooted it, I certainly wont say I did anything to it in any way. Anything else I should be aware of? Will they even help me out since I wasn't the one who bought the phone in the first place?
GentlemanBasdard said:
Thanks for the reply. Im worried that, like you say, it is a hardware issue because I bought it used, and therefore will probably have problems with warranty/insurance. My carrier has already said that they wont help me with it so I would have to go right to Samsung. Any tips on dealing with Samsung? I have already returned to stock and re-lock the phone and I never rooted it, I certainly wont say I did anything to it in any way. Anything else I should be aware of? Will they even help me out since I wasn't the one who bought the phone in the first place?
Click to expand...
Click to collapse
Although most manufacturers offer a 1 year warranty on hardware, I doubt they will honor it since you were not the original owner. Your next option is repairing it yourself. It took a look at prices on eBay and it looks like the digitizer (touchscreen) for a galaxy nexus goes for about $30 and the combination of digitizer and LCD screen go for about $150. I don't know how difficult it would be to separate the digitizer from the LCD on your phone, but $150 for the set is still better than buying a new phone.
Sent from my Xoom using Tapatalk 2
As has been said, it is probably a hardware issue - I had an HTC Desire S before my GNex and had the same issue with it, started all of a sudden. (The screen would go haywire as you said, almost as if a ghost was pushing buttons quickly - that's the best way I can describe it). Mine did not have warranty coverage because I had rooted and unlocked it but the HTC rep was helpful and said it happens sometimes because of moisture or humidity or some such thing and to replace the lcd/digitizer. Cost me a little ($110) but phone was as good as new after that, used it for six months before selling it and buying the GNex.

[Q] Half screen lock up

Hi everyone,
I am a new LG G4 owner, bought it on June 7th. I am not a developer or anything like that, more an average phone user. So, don't get frustrated if I don't quite understand real technical jargon....
Anyway, I love the phone look, and feel, but on the 14th day of ownership, my phone started freezing half the screen. the left side freezes up and the right half continues to be able to be used...It started out not happening every time I opened the screen, now it happens every time, and in some cases the whole screen looks like it is just smeared together.
Anyone else having this problem, and are there any fixes...? I use my phone for business, and Sprint's crappy customer service tells me that I have to wait a couple of days for a new one to be ordered....Thanks.
Sounds like the phone is bad. You need a new one.
Thanks Maverick, Yeah, we figured that one out yesterday when the sprint techs looked at it...I was just wondering if there was anything that could temporally be done to work around that since the stupid policy that Sprint has is to not replace the phone on the spot after the 14th day, and that day is when this started....
Now I guess I have to wait. Oh well, I only use the phone for everything, including business....
LG G4
My phone is doing the exact same thing.....
Just started happening!!!

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