After flashing the stock google (yukju) roms on my galaxy nexus, everything went fine for a couple of months and now I am getting weird haywire issues with my touch screen. Without me touching anything, the phone will act like a part of my screen is being touched, it will not respond when I am indeed touching it at times, the screen will flicker back and forth and generally act strangely. Then for the other 70% of the time it is fine. I have re-flashed all stock roms, did a factory reset, and the problem persists.
Is anyone else having these problems?
any idea what to do next.
After contacting my provider, they said they cant help me because I had unlocked the phone. I have since relocked the phone so I might try calling back and seeing if it will fool them, but I doubt it. Now that I have re-locked the phone should I try to deal with Samsung?
Any help appreciated!
It sounds like a hardware issue. Most likely the touchscreen itself is bad. If you still have warranty or insurance coverage then bring it back to the store and tell them it is defective. By the way, NEVER mention that you have ever unlocked or rooted your phone.
Sent from my Xoom using Tapatalk 2
Thanks for the reply. Im worried that, like you say, it is a hardware issue because I bought it used, and therefore will probably have problems with warranty/insurance. My carrier has already said that they wont help me with it so I would have to go right to Samsung. Any tips on dealing with Samsung? I have already returned to stock and re-lock the phone and I never rooted it, I certainly wont say I did anything to it in any way. Anything else I should be aware of? Will they even help me out since I wasn't the one who bought the phone in the first place?
GentlemanBasdard said:
Thanks for the reply. Im worried that, like you say, it is a hardware issue because I bought it used, and therefore will probably have problems with warranty/insurance. My carrier has already said that they wont help me with it so I would have to go right to Samsung. Any tips on dealing with Samsung? I have already returned to stock and re-lock the phone and I never rooted it, I certainly wont say I did anything to it in any way. Anything else I should be aware of? Will they even help me out since I wasn't the one who bought the phone in the first place?
Click to expand...
Click to collapse
Although most manufacturers offer a 1 year warranty on hardware, I doubt they will honor it since you were not the original owner. Your next option is repairing it yourself. It took a look at prices on eBay and it looks like the digitizer (touchscreen) for a galaxy nexus goes for about $30 and the combination of digitizer and LCD screen go for about $150. I don't know how difficult it would be to separate the digitizer from the LCD on your phone, but $150 for the set is still better than buying a new phone.
Sent from my Xoom using Tapatalk 2
As has been said, it is probably a hardware issue - I had an HTC Desire S before my GNex and had the same issue with it, started all of a sudden. (The screen would go haywire as you said, almost as if a ghost was pushing buttons quickly - that's the best way I can describe it). Mine did not have warranty coverage because I had rooted and unlocked it but the HTC rep was helpful and said it happens sometimes because of moisture or humidity or some such thing and to replace the lcd/digitizer. Cost me a little ($110) but phone was as good as new after that, used it for six months before selling it and buying the GNex.
Related
Don't exactly know what this is or how it happened. This alteration is in a perfect square in the middle of my rectangle. Also, there are a lot of small "dots" visible. The screen shows through it perfectly, so I know there is nothing wrong with the actual screen or LCD. Maybe the digitizer? The phone functions perfectly, touchscreen and all. Does anyone know what this is or how to fix it?
If this puppy's still under warranty I'd be hitting that up ASAP. That doesn't look right AT all
note: you have 1 year from the date you purchased the phone with AT&T for hardware issues.
dressanderc said:
Don't exactly know what this is or how it happened. This alteration is in a perfect square in the middle of my rectangle. Also, there are a lot of small "dots" visible. The screen shows through it perfectly, so I know there is nothing wrong with the actual screen or LCD. Maybe the digitizer? The phone functions perfectly, touchscreen and all. Does anyone know what this is or how to fix it?
Click to expand...
Click to collapse
If it isn't your screen protector, it is a "Newton Ring", a defect in the LCD. Send it in for warranty replacement.
I had the same issue with my TP2... I would be able to see the colors only under white light or under bright sunlight. I figured it might have sprung up after I dropped the fone. Luckily, mine was under warranty and I had the device replaced for no cost by TMo...you can go down that path or search for the LCD replacement for your fone
Okay guys answer this for me. I didn't buy the phone new, rather I traded my Iphone 3GS for it in or around January. I know the phone didn't come out until September 2009 (I believe). Can I still claim the warranty?
i got the exact same thing, and seeing how my phone is acting up now as soon as i fix it i guess i will be sending it up for a replacement. I thought it was just from the screen protector but i guess its more than that
dressanderc said:
Okay guys answer this for me. I didn't buy the phone new, rather I traded my Iphone 3GS for it in or around January. I know the phone didn't come out until September 2009 (I believe). Can I still claim the warranty?
Click to expand...
Click to collapse
I got my phone in December.... just called into ATT yesterday to get a warranty exchange because the microphones on my phone stopped working. as long as you have only had it for a year it should be okay. Did you get it from AT&T or did you just trade a friend for it or something?
Either way, it will only take you about 5-10 minutes on the phone to find out if you can exchange it. Might be worth just taking the time to make the phone call to find out.
Ok, so my Tilt 2 just started doing this exact same thing. I called ATT and they said this voids the warranty. They also said if I go through with an exchange and htc feels that its out of warranty then they will charge my account 400+ dollars for the phone.
Reclaim said:
Ok, so my Tilt 2 just started doing this exact same thing. I called ATT and they said this voids the warranty. They also said if I go through with an exchange and htc feels that its out of warranty then they will charge my account 400+ dollars for the phone.
Click to expand...
Click to collapse
WHAT voids the warranty?
stevedebi said:
WHAT voids the warranty?
Click to expand...
Click to collapse
You know, the issue the thread is about. But I will share the rest of my story in my next post.
Alright, So I'd like to elaborate and share my experience with the "newton's rings" issue. Before via phone call, AT&T said that it was physical damage (even though I treated the device with care) thus voiding the warranty. They told me that if it was a common problem, it would not be a big deal, and then continued to claim that it wasn't a common problem even though I found numerous forums discussing the issue. After discussing the issue further with them, they directed me to a device care center where techs can look at the phone. Once I arrived, I showed the phone to a young lady with a very dry and cold personality (but that was fine) and she took one ultra quick look a the phone and said it was covered, even said that my screen would straight up go out soon because of it. She set up an overnight delivery of a new phone (she swears it's not refurbished) and I was on my way in less than a few minutes. I was baffled that I couldn't get this done over the phone and don't really understand why the employees at the device center seemed so much more knowledgeable than the WARRANTY customer care people I spoke with on the phone.
Overall, it wasn't a super awful experience, but I did have to jump through some unnecessary hoops to get it done. I hope people can learn from my experience today! Good luck!
AT&T replaced mine, but stated the cause was "stress" related. That's bull crap though, it just started doing it on its own. They wanted to claim it on my insurance, but after arguing with a supervisor, they shipped me out another one.
I've been having the Sleep of Death for 2 months now it seems. It was a please press button to turn on backlight before on occasion, now its been the full blown SOD for the past month or more. I've tried so much and I'm through dealing with it. It's constant to the point its unusable now. I've given up.
Questions I have are:
1. Does anyone really check to see if I have official Verizon software when I go to the store? Can't I just load Mr. X's non SOD Verizon rom and fool them? It looks official to me. A month before I bought my phone noone even knew what a TP2 was at the AT&T store yet I knew about it for half a year before release.
2. Is there anyway I can get another phone? I can't deal with another Touch Pro 2(or windows mobile phone). The 9 months or so I've had it were fun though. It's just so sloooooow at times and dated now. Can I hope to get a refurb Droid Incredible? I have the 1.99 extended warranty if that helps one bit.
3.I bought it online does that make any difference?
4. I'd like to try tomorrow :\
BTW a friend I know from work had 3 separate issues with 3 Touch Pro 2s and on his third trip to the store he was able to snatch a Droid. So I know it can happen but I'm foggy on the details how
if you a having a problem with your phone and you believe it needs to be replaced under warranty, i recommend you tell them you lost the phone and need a replacement.
well that seems a bit dishonest doesn't it? the reason i say this is to prevent you from being screwed over. from my understanding, the tp2 has different moisture detectors on the device that are not accurate, by some accounts on this forum.
i would hate for my claim to be denied and have to pay for another phone when i know that i didn't get it wet...
Do you mean the little sticker inside above the battery? That says void on it :\ It's said that since day 3 or so and I've never gotten it wet. I knew that was fishy and I read about that on the forum. Wow...thanks for the great help.
That really threw everything off though. I get charged for the replacement dont I? Can I get that replacement at the store or do I have to wait to get one shipped?...so broke right now, and all I want is a working phone ...equal or better than mine lol
Yes verizon will probably check to see if you have official software. Also your rom is causing the SOD issue. I use the stock rom and never have any SOD issues. Your chance of a upgrade to incredible is like 2% since it isn't a comparable phone. Also Verizon require 3 replacements inside of 90 days before they offer you a new phone. Also insurance fraud is not very nice. Return the phone if you get a new one.
I think insurance fraud is a bad idea all around. Plus I don't like reading about it since technically I have to stop the conversation if I think that this is where the conversation is going.
I suggest you get the stock firmware back on your phone, re-lock if if at all possible, go to the store and explain the issue you've been having. As long as the water detection stickers haven't changed, they'll usually replace it without asking too many questions.
I don't think the SOD issue you're having is device-related though. I'm almost 100% positive that it's entirely firmware related and I strongly suggest you go back to the stock ROM/RADIO/SPL and see if the issue is resolved before attempting warranty replacement.
Final note - Try to avoid using the term "Insurance Fraud" from here on out. It's bad practice, violates the forum rules, can get the site in BIG trouble and can get you banned/your thread closed.
-DH
The story goes like this:
I have a Desire and today saw a local Ad where a guy sells a Htc Desire Z stuck at boot after upgrading. Thats the only info provided.
Now, the price is around 160 euros or 222 us dollars.
I have lots of experience with root/s-off from the Desire and anything with that shouldn't be a problem.
My questions are:
Is there a way to brick this phone?
Can it be somehow unbricked?
If the guy tried to update the phone to the latest one, can i root it then or downgrade it perhaps and root then?
Thank you very much whoever answers this.
Well hopefully some brighter folks than I can ellucidate whether it is possible to get out of a bootloop.
What I can offer however is my opinion on the purchase overall. $222USD is a good chunk of change. If there's a chance that it is not recoverable, I don't think it would be worth the gamble. Now if it were the nearly unbrickable Vibrant or something, I'd say go for it.
I bought my G2 in near mint condition for $275.
It all depends, Is it S-off? Does he have a custom recovery installed? Can you boot into Hboot and then into recovery(Clockworkmod Recovery)? If so then you probably can install a rom on the sdcard and flash them from recovery.
If its in a boot loop with S-on I would not touch it.
Boot loop with S-ON means it still has Nand protection which means you can't do shiz with it. I do have a little story though.
Bought a G1 off craigslist and shortly after the screen started acting wonky so I said what the hell and called Tmo. Explained the problem and hoped theyd have some pointers since the G1 was new and resources like this didn't exist at the time. They ended up being able to look up the phone and determined it still had warranty time left on the device so they exchanged it for me. Sometimes warranty carries over with phones. I'd call Tmo before I bought though and have them go ahead and send me a refurb then go buy the bootlooped one and send it back.
Supposedly he tried to install a different ROM which implies that he's rooted.
That should be fixable then, right?
Or is s-off really necessary for the Z?
UPDATE:
he just lowered the price to around 100 euros.
hiko36 said:
Boot loop with S-ON means it still has Nand protection which means you can't do shiz with it. I do have a little story though.
Bought a G1 off craigslist and shortly after the screen started acting wonky so I said what the hell and called Tmo. Explained the problem and hoped theyd have some pointers since the G1 was new and resources like this didn't exist at the time. They ended up being able to look up the phone and determined it still had warranty time left on the device so they exchanged it for me. Sometimes warranty carries over with phones. I'd call Tmo before I bought though and have them go ahead and send me a refurb then go buy the bootlooped one and send it back.
Click to expand...
Click to collapse
I actually just did something similar. I bought a used G2 that was in perfect physical working order but with physical blemishes etc. and was about 3months old. About a week later dust started to accumulate under the screen. Even though the phone was used and I was on a EM+ plan with no contract and I didnt purchase the phone from a T-mo store, they still replaced it for free. More of a statement about how great T-mo support is than anything, but I think its interesting that they will support the device even though its used.
Now anything more than this is quite borderline not very ethical depending on who you ask, but I wouldn't really feel like buying a bootlooped phone just to try and send it back to T-mo and claim you don't know what happened. If that was very possible then the guy that currently has the phone would probably have done that already...
Yeah, i bought it.
The problem is/are it won't boot or turn on at all.
I'll send it to the repair shop to see if anything can be done.
And guess what.
Do you remember when the HTC vision/g2/desire z got leaked?
This picture here
It turns out, it's the same phone
THE SAME PHONE, Look at the serial numberl
DanijelDesire said:
Yeah, i bought it.
The problem is/are it won't boot or turn on at all.
I'll send it to the repair shop to see if anything can be done.
And guess what.
Do you remember when the HTC vision/g2/desire z got leaked?
This picture here
It turns out, it's the same phone
THE SAME PHONE, Look at the serial numberl
Click to expand...
Click to collapse
PLEASE tell me you kept that. That would be like getting that first iphone that homeboy lost in the bar.
Just to give you a brief rundown of everything that's happened..
I'm 17 and saved up for a few months to buy a HTC One X. Needless to say, it's probably the most expensive phone i've ever owned, since all my other phones were hand-me-downs and old phones from eBay.
This morning i wake up and go to work as usual. Just to find my phone's display won't switch on. As you can imagine, I'm tirelessly panicking and try the 3 button combo.. to no avail.
Using Fastboot to reboot didn't work either.
This phone turned into a brick overnight, and i have no idea what happened??
Just before i left for work, i did check my phone and it was working alright.. Then five minutes later, it won't display anything.
The thing is, I can't take it back to HTC either because this is my 5th replacement phone!
First one had black glue smudged on the LCD it's self,
Second one had the screen not glued down and wasn't aligned,
Third one didn't even have any glue applied and the case wasn't even attached properly,
Forth one had this problem where the screen's LCD would dilate if i touched it - even lightly,
and this one is my 5th, the antenna wasn't properly connected and now the screen doesn't work.
I've had terrible luck, and i don't know what i can do?
If you can give me any information to get me out of this, it would be much appreciated.
Although i still can receive text's and calls fine, it's just the display..
Since you’re unlocked and running a non-stock kernel and ROM, maybe some of the dev-ish folks can help you resuscitate it if it’s indeed a s/w problem.
If it’s a h/w problem, what to do depends on where you bought the phone and how old it is. If it’s within the remorse/DOA period maybe you can exchange it. It’ll be hard for whoever you bought it from to see you’ve unlocked it if nothing’s showing on the display.
If it’s outside of the exchange period you’ll have to send it in for repair. If you can’t bring it back to life to flash it back to stock you’ll have to throw yourself on the mercy of HTC Asia in getting it fixed unlocked. HTC's different repair centers seem to all have different policies related to warranty coverage for h/w faults on unlocked phones. If it is a dead display maybe you’ll get lucky.
You might want to put a note in with it telling your “I’m 17” story and how devastated you are something you’ve worked so hard for has failed. Repair techs are people too. Good luck.
BarryH_GEG said:
Since you’re unlocked and running a non-stock kernel and ROM, maybe some of the dev-ish folks can help you resuscitate it if it’s indeed a s/w problem.
If it’s a h/w problem, what to do depends on where you bought the phone and how old it is. If it’s within the remorse/DOA period maybe you can exchange it. It’ll be hard for whoever you bought it from to see you’ve unlocked it if nothing’s showing on the display.
If it’s outside of the exchange period you’ll have to send it in for repair. If you can’t bring it back to life to flash it back to stock you’ll have to throw yourself on the mercy of HTC Asia in getting it fixed unlocked. HTC's different repair centers seem to all have different policies related to warranty coverage for h/w faults on unlocked phones. If it is a dead display maybe you’ll get lucky.
You might want to put a note in with it telling your “I’m 17” story and how devastated you are something you’ve worked so hard for has failed. Repair techs are people too. Good luck.
Click to expand...
Click to collapse
I shook the device out of frustration.. and it started working for a few seconds.
What's going on here? Is it a faulty display/connection? Is there a way to possibly just send it to a nearby phone shop and get it fixed?
Sorry about all the questions, I'm shocked, happy, and devastated all at the same time.
Are HTC refusing then? That seems a bit off/ illegal... Surely under the faulty goods act (I assume the law isn't THAT different in Australia to UK) they have to take it back as it CAN'T be a year old and they can't prove the issue was caused by your mistreatment. It doesn't matter how many phones you've had... Also, where did you buy the phone from? I think you should be able to return it through the shop as THEY sold you the phone, not HTC... They are still under an obligation as they sold you the thing.
Plus, the 'I'm a 17 year old and saved up for ages thing' might work too! I'd try not to get too technical with the law if you go down this route though!
Best of luck sorting this out. It's within your rights to get a replacement (you bought the phone new, I assume?) so I'm sure this will eventually work out. Don't give up! You just need to speak/ write to the right person...
sent from my internet
What rom were you on?
I remember my One X not charging at all while it was turned off completely although it showed Orange charging led.
It could be that you ran out of battery and phone not turning on. Due to no charging effect.
@Op,
Reading your story there's one thing that's crossing my mind.
Could it be possible the battery run dry during the night?
It sounds stupid but those things you forget easy when you're in a hurry or stressed.
I don't read anything in your post you tried to charge.
Atrixx said:
Just to give you a brief rundown of everything that's happened..
I'm 17 and saved up for a few months to buy a HTC One X. Needless to say, it's probably the most expensive phone i've ever owned, since all my other phones were hand-me-downs and old phones from eBay.
This morning i wake up and go to work as usual. Just to find my phone's display won't switch on. As you can imagine, I'm tirelessly panicking and try the 3 button combo.. to no avail.
Using Fastboot to reboot didn't work either.
This phone turned into a brick overnight, and i have no idea what happened??
Just before i left for work, i did check my phone and it was working alright.. Then five minutes later, it won't display anything.
The thing is, I can't take it back to HTC either because this is my 5th replacement phone!
First one had black glue smudged on the LCD it's self,
Second one had the screen not glued down and wasn't aligned,
Third one didn't even have any glue applied and the case wasn't even attached properly,
Forth one had this problem where the screen's LCD would dilate if i touched it - even lightly,
and this one is my 5th, the antenna wasn't properly connected and now the screen doesn't work.
I've had terrible luck, and i don't know what i can do?
If you can give me any information to get me out of this, it would be much appreciated.
Although i still can receive text's and calls fine, it's just the display..
Click to expand...
Click to collapse
privatetrousers said:
Are HTC refusing then?
Click to expand...
Click to collapse
Yes. But not in every region (yet). Do a search. It's been disucssed. Also, it appears Samsung's going down the same path.
http://forum.xda-developers.com/showthread.php?t=1745834
BarryH_GEG said:
Yes. But not in every region (yet). Do a search. It's been disucssed. Also, it appears Samsung's going down the same path.
http://forum.xda-developers.com/showthread.php?t=1745834
Click to expand...
Click to collapse
Aware of the discussion... Using the xda app and didn't pick up that the phone's been 'HTCdev'd (my fault for not reading properly - sorry, folks!). Still not sure HTC/ Samsung can legally 'sign your rights away' though. Still, not a discussion for here...
Hope you got the phone sorted anyway.
sent from my internet
Atrixx said:
I shook the device out of frustration.. and it started working for a few seconds.
What's going on here? Is it a faulty display/connection? Is there a way to possibly just send it to a nearby phone shop and get it fixed?
Sorry about all the questions, I'm shocked, happy, and devastated all at the same time.
Click to expand...
Click to collapse
How or who fixed ur antenna problem, could be related if handset wasnt but back together properly.
Hello everyone,
Recently my Verizon HTC one stopped working. After reading around and contacting HTC customer support, I determined there was nothing to be done but send it back in for warranty. The phone would not respond to any inputs and could not be reset. The charging LED would not turn on when the phone was plugged into an AC adapter, nor would charging it for an extended period of time bring it back. It was dead.
After sending it in for warranty, I am now seeing that they are wanting $200 to fix it because I've rooted it. The included images show a picture of the bootloader which (I believe, it's a pretty small image) indicates that it has been rooted. My question is, if they were able to get it to boot into the bootloader does that mean I could likely refuse the repair and just fix any software issues my self? Has anyone else had a similar issue and solved it without having to pay the $200 repair fee?
Thanks
If they got it into the bootloader then yes, it should be fixable (if its just a software issue), I'd ask for it back and update to the latest firmware if its not already....or.....Get the decrypted RUU and take it back to stock and start over (or just leave it alone).......alot of this information can be found in the Android Development forum, hope this helps...goodluck
I was aware to believe that that Verizon did not check for unlocked or s-off status. Did they update their replacement policy in the past 2 years?
geeibara said:
I was aware to believe that that Verizon did not check for unlocked or s-off status. Did they update their replacement policy in the past 2 years?
Click to expand...
Click to collapse
Maybe I screwed up, but this was through HTC directly. For better or worse I have requested that the phone be sent back to me. If it is still dead when I receive it, I'm assuming I can either send it back in again for repair by HTC or try Verizon (if that is an option)?
I'd ask if anyone has tried this before, but my guess is I'm probably in uncharted waters here...
You can't send it back to HTC as I am sure they logged all the serial numbers that's on that phone and has already logged the phone as having a voided warranty due to rooting. You can try Verizon and hope they don't have access to HTC voided warranty list.
Sent from my HTC6500LVW using Tapatalk
Dark Jedi said:
You can't send it back to HTC as I am sure they logged all the serial numbers that's on that phone and has already logged the phone as having a voided warranty due to rooting. You can try Verizon and hope they don't have access to HTC voided warranty list.
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
I would not really expect them to take it back for warranty work, but would they not take it back if I was willing to pay their required $200 fee? Or are you saying they won't even service out of warranty phones for pay?
Yeah if you are willing to pay the fee to get it fixed then they will fix it.
Sent from my HTC6500LVW using Tapatalk
I've never had Verizon give me an issue with rooted or unlocked devices.
More stupid questions.
I got the phone back, it turns on and seemed to work fine, but this morning it spontaneously rebooted and now the vibrate motor seems to be hosed. I have done a factory reset and a restore from an older nandroid backup, but nothing seems to make it work. I know for a fact it was working after I got the phone back. It just seems to suddenly have stopped functioning.
Is this something others have dealt with, or am I likely just dealing with a phone that has an intermittent hardware issue? I'm going to try flashing a different ROM, but thought I would check in with you guys here before doing anything too drastic.
Regarding Verizon, if I bought the phone at Best Buy, would it still be possible to go through Verizon and see if they would send me a replacement for the faulty hardware? Unless this is a known software issue, I'm really starting to think this phone has a hardware issue.
Wildwoodashes said:
More stupid questions.
I got the phone back, it turns on and seemed to work fine, but this morning it spontaneously rebooted and now the vibrate motor seems to be hosed. I have done a factory reset and a restore from an older nandroid backup, but nothing seems to make it work. I know for a fact it was working after I got the phone back. It just seems to suddenly have stopped functioning.
Is this something others have dealt with, or am I likely just dealing with a phone that has an intermittent hardware issue? I'm going to try flashing a different ROM, but thought I would check in with you guys here before doing anything too drastic.
Regarding Verizon, if I bought the phone at Best Buy, would it still be possible to go through Verizon and see if they would send me a replacement for the faulty hardware? Unless this is a known software issue, I'm really starting to think this phone has a hardware issue.
Click to expand...
Click to collapse
have you tried an RUU on it first. it could just be bad software if the thing turns on. i would try that before anything else is done. you'll need to be s-off to do so though.
Well, I flashed back to stock, locked, and s-on. Still no vibrate functionality.
What is the general consensus on Verizon's CLNR policy? I do not see any defects on the phone cosmetically, but what are the chances I'd end up being charged for a replacement? The phone has pretty much been in a case since I got it, and I keep it in a pocket by its self.
As far as my dealings is just as long as it doesn't look like it went through ww3 you should be fine. I sent phones back that had scratches abd a few nicks on the case. They never had a problem with that.
Sent from my HTC6500LVW using Tapatalk