Hi everyone,
I am a new LG G4 owner, bought it on June 7th. I am not a developer or anything like that, more an average phone user. So, don't get frustrated if I don't quite understand real technical jargon....
Anyway, I love the phone look, and feel, but on the 14th day of ownership, my phone started freezing half the screen. the left side freezes up and the right half continues to be able to be used...It started out not happening every time I opened the screen, now it happens every time, and in some cases the whole screen looks like it is just smeared together.
Anyone else having this problem, and are there any fixes...? I use my phone for business, and Sprint's crappy customer service tells me that I have to wait a couple of days for a new one to be ordered....Thanks.
Sounds like the phone is bad. You need a new one.
Thanks Maverick, Yeah, we figured that one out yesterday when the sprint techs looked at it...I was just wondering if there was anything that could temporally be done to work around that since the stupid policy that Sprint has is to not replace the phone on the spot after the 14th day, and that day is when this started....
Now I guess I have to wait. Oh well, I only use the phone for everything, including business....
LG G4
My phone is doing the exact same thing.....
Just started happening!!!
Related
OK I have a T-Mobile Dash with Kavana's WM 6.1 and it *was* working just fine. I flashed the ROM about a week ago, installed SmartToolkit, and it's been running fine for a few days.
Today, out of the friggin blue, I now have a bunch of white lines on my display. They start at the very top of the screen, and fill up a little more than 1/3 of the screen. Each line is 1px thick, and it skips every other line.
I did a screen capture, but it didn't pick the problem up (the captured screen looked great), so I photoshopped the screen shot to show you folks EXACTLY what it looks like on my phone.
This morning, it was fine. I made some calls, sent some emails, and it was working fine. Just about 20 minutes ago, I noticed this problem. I have NOT adjusted any settings, added new software, dropped it, submersed it, or modified it in ANY way. I didn't power cycle it, plug it in, or do anything more than let it sit on my desk next to me.
After I noticed the problem, I reset it, and it was there. I took the battery out, let it sit for a few minutes, rebooted it, and it was still there. The lines DID appear in the windows splash screen as well as the HTC boot logo (the boot logo is not pure white, more like a light grey, so if you angle the phone down a little to darken the grey, you can see the white lines)
These lines appear above ALL screens, including running programs, system menus and messages, and even when shutting down. It does NOT, however, seem to affect the phone's performance, so I can live with it for a few more hours until I see some replies here.
Unless this something that is easily remedied, I figure these should be my next few steps (unless a guru tells me otherwise):
- Soft reset (tried, not solved)
- Soft reset including battery removal (tried, not solved)
- Re-flash ROM with Kavana's 6.1
- Re-flash ROM with T-Mobile factory install (link, anyone?)
- Call T-Mobile for device replacement.
That's my battle plan for now... any thoughts, anyone? Thanks in advance for your help.
Attached picture in my first post updated... I used photoshop to make it look *exactly* like the actual screen. That's the best I could do without actually taking a picture of the phone itself. :\
"Bump" <-- Sorry... don't know if that's against the rules here, but at this point I'm ripping the hair out of my head. Can someone please help?
I had the same problem except it was with i screen I purchased on ebay. It looked exactly the same as yours right after i installed it. It seems the screen was defective. I couldn't fix it so I got the vendor to replace my screen and the new one worked like a charm. So you may, unfortunately need to purchase a new screen.
Like hell I will... the damn thing is less than a month old!!!!!!!! T-Mobile will buy a new screen! LOL
Hey, thanks a lot, I really appreciate that!!
for sure. I wouldn't void my warranty either. Unless someone else has another solution, I would just reflash the t-mobile rom and get replaced. That's a bummer man. Hopefully you get it worked out. Glad I could be of assistance.
Thanks again!
I'm on the phone with TMo right now, and I'm starting to get pissed. I originally signed into t-mo in October last year, so it's been what, 6 months? Since then I've done 3 warranty replacements with the Wing, then they did a "Multiple exchange" to the Dash (which I cant figure out, seeing as the Dash is cheaper) and now this, with a dash less than a month old.
I think I'm going to start a new topic about this so everyone can see what kind of run-around t-mobile is giving me.
Can you say that in plain english now.
Mikey1022 said:
Can you say that in plain english now.
Click to expand...
Click to collapse
I left Sprint for T-mobile in October of 2007 (last year), when I bought the Wing. Since then, I have had to replace it 3 times. Then, on the last warranty replacement (about a month ago) I asked for an alternate model. They sent me the Dash.
Better?
SpringfieldXD45C said:
I left Sprint for T-mobile in October of 2007 (last year), when I bought the Wing. Since then, I have had to replace it 3 times. Then, on the last warranty replacement (about a month ago) I asked for an alternate model. They sent me the Dash.
Better?
Click to expand...
Click to collapse
Yeah like i said in your other post...which i think one of these should be closed. Maybe it's you not the phones.
Mikey1022 said:
Yeah like i said in your other post...which i think one of these should be closed. Maybe it's you not the phones.
Click to expand...
Click to collapse
Dude, who put sand in your shorts??? How the HELL do you work out this is ME?? The phone was sitting on a DESK when this happened. It's never been dropped, submersed, abused, struck, anything...
Oh wait, that's right... When I asked T-Mobile about this and they said it's a KNOWN PROBLEM, I suppose that's my fault too, right?? I think you should do a little less talking, because you're a pretty ignorant and useless member that just likes to reply to posts with meaningless, unhelpful, rude messages.
You know, I love the way some people act on this board... (Don't get me wrong, most of you are excellent and helpful, and I'm grateful) But some of you just like to sit here and make absolutely no useful contributions... you just like to chastise people and act all superior without giving any real advice or help.
Ever think maybe people come here for help? If you can't ask for it, or you can't give it, then what are you doing here?
Both of you should mellow out. I adore my dash, but I'm on my third one, (my first refurb) and it has ...issues. My last one died in it's sleep in my pocket. It isn't exactly the toughest phone around, nor the most stable. I suspect the wing is even less reliable, as I researched one at length before choosing dash.
Of course, every time one bites the dust, I think, "is it me?" It isnt that unreasonable for someone else to wonder the same.
Peace love, and good luck with TMo. I've gotten a lot more help from them with sugar than I ever got from Sprint or Verizon with any approach. Don't loose your cool.
Even though I agree with your sentiments, I'm finding it a bit hard to mellow out.
However, I disagree with you on one thing: Yes, I think it really is THAT unreasonable for someone to wonder if the problem is me.. One of the Wings TMobile sent me wouldn't even power on, right out of the box... how the HELL is that my fault, and how the HELL is it natural for someone to think that it is?? What, did I open the box the wrong way, sending a static charge through the foam and frying the circuitry of the phone??
Furthermore, to assume that I'm the problem, when I've shown no signs of incompetence or admittances of dropping, submersions, etc. is not only unethical, it's also pretty insulting.
I know perfectly well how to care for electronic devices, and if I did accidentally drop or submerse a phone, I would be embarassed to try to blame T-Mobile for it.
No, I'm sorry, but it is 100% NOT my fault, and without PROOF it IS unfair and unreasonable for someone on this board to assume so. Certainly if T-Mobile thought it was my fault they wouldn't keep sending me phones, now would they?? No, I'm sorry, but I think people here that are that ignorant are simply posting because they have nothing better to post... and perhaps they just get off on ripping into other people. Perhaps they had their lunch stepped on a few times too many in high school. Maybe they weren't hugged enough. I don't know. All I know is they have no right to make assumptions about me. I didn't do that to them, so they should show me the same respect.
ow my head
So I have posted in a few of the threads about the lines and ink circles on the Samsung GS2.. To be honest, I love the phone, but it's just too annoying, I am on my second phone and it's worse than the first and completely noticeable, even when the brightness is turned up the colors are grainy..
So the question is, if I return the phone tomorrow, 10 days after I purchased the first one, 2 days after the new one (Current Phone), and hold out on my old G2 for a couple more weeks until this is resolved.... Could I in theory purchase another Samsung GS2, and would my 14 days reset? Or if I got a Samsung Nexus Prime, would the 14 days reset? I just don't want to be cornered/stuck with a device that will drive me crazy when watching movies/browsing the web in dark places...
I am willing to pay the $50.00 for restocking, I understand this isn't a "MAJOR ISSUE" and the phone operates well, I am just a picky person...
Second question, If t-mobile returns the phone at the store, and the phone they return is rooted... Could that come back to bite me? e.g. they change my monthly plan for having a phone rooted? I may have returned the first phone with it being rooted and not really thinking about it... They didn't notice it at the store, but I imagine when they ship it back to refurbish it they will notice... I realize this was really stupid of me...
Thanks guys!
detour http://forum.xda-developers.com/showthread.php?t=1300133
I love this phone. It's sexy, fast, and did I say sexy? But I'm on my second one now. The first had five stuck pixels and the top was pealing off. This one has none of that, but the touch screen is bugged. If I touch the backspace key on the Google Keyboard, I'll hit P somehow then it will select something random on the screen. If I'm scrolling through the homescreen, an app will open out of nowhere. If I press the back button, it will register it as a slide all the way up the screen and open Google now. I don't know if this is software, but so far it looks like I'm going to have to get another M8. If that one has problems, I'm going to the S5, no matter how ugly and bloatware ridden it is. I can't believe I've gotten two lemons in a row.
On that note, does T-Mobile offer replacements 14 days after getting the replacement, or is it only 14 days after getting the original device? I unlocked the bootloader so I don't want to send it in to HTC.
Get that info from your carrier. Go within these 14 days to a tmobile shop or just call them.
We are not tmobile here
Mr Hofs said:
Get that info from your carrier. Go within these 14 days to a tmobile shop or just call them.
We are not tmobile here
Click to expand...
Click to collapse
I realize that, I was just seeing if somebody may have had a similar experience, and hoping this was a bug I'm experiencing now, like how my old GNex couldn't detect corners of the screen.
Gatortribe said:
I realize that, I was just seeing if somebody may have had a similar experience, and hoping this was a bug I'm experiencing now, like how my old GNex couldn't detect corners of the screen.
Click to expand...
Click to collapse
I had the phantom in the keyboard after installing insert coin 2.10 but after updating to 2.3.2 its all good, now the only thing that pisses me off is the whelp message on firewater s off lol :good::good:
Sometimes it makes me happy to live in "technology backwards Australia" (relatively). A year and a bit ago, my 1 year old son thought my HTC ONE X would look better in a bucket of water, maybe he was trying to make a boat.. It had been around 6 months since I had it, I don't get "insurance", IMHO, a scam for most cases over here. Drying it out with silca + rice, I got it going again except it wouldn't read the SIM card. I took it in one of the local carrier shops (Vodafone), we're discussing the possible costs, and she sees my "very colourful" ViperROM, naturally no Vodafone look or apps (LOL).
The girl says it will be "a cost involved" if I want HTC to examine + repair and/or replace phone yada yada. Memory says she said it was $50 to get HTC to look at the phone to let me know if it was repairable etc.. So, I say thanks, go home, look for Vodafone RUU. Go back to stock, go to the other shop, I talk about the phone not working, playing dumb. The attendant guy says "Ok, let see what I can do for you". He goes to a cupboard, finds a refurbished HTC ONE X, and swaps it over on the spot.. Yay for people who don't "dig deeper", as all the phone stuff was less than a day old, that kinda looks suss, unless factory reset would make the files have similar timestamps etc..
But meh, I got a new phone replacement basically, well I didn't have the POGO pins working so my cheap ebay powered case wasn't worth getting extra time, but that was ok, ROM improvements plus my own 10plus hours a day helping out some ROM + kernel devs suss out the battery, we were getting a "pretty good" daily use per charge as opposed to the start, plus I owned 2 or 3 Nexus 7s by then... heh.
And it was somewhat mind blowing walking past the phone shops with the wife+ kids seeing the M8 on release day, no "fanfare" or trying to show off the M8 as a great flagship, it was on display next to an iPhone 4 and a Note (2 or 3).. And then the S5 on it's release did get the little bit of extra 'showing off', but overall, to most ignorant people (non insult), they were just other phones there, well besides how most people know someone or have had a galaxy themselves so therefore may be drawn to that.
And I spent a bit of time at the carrier shops recently as my wife (plus myself) were able to get a new phone, which my wife did, I mainly was inquiring about cheaper or better plans of similar cost since I was happy with my G2. I get a date personally that I have to wait to get a new plan as Vodafone want to intice people to get new phones so they can finish their plans earlier than 'just' getting out of contract to another sim plan.
True to Murphey's law, my G2 got hosed that night, HAHA. Had one 'big death' like that, did the stuff needed to reload the phone with a tot file etc, but the EFS partiton was truly hosed. Baseband, simcard, wifi was truly dead on stock JB, Kitkat and various custom roms I installed that night. Next day, M8 baby!
I got a perfect unit.
Sent from my HTC One_M8 using Tapatalk
I have had my LG G4 VS986 for a little over a month and it started turning itself off and restarting last night, since then it has done this randomly thru out the day, I have even done a factory reset on it and it is still doing it...please any help will be appreciated, for I don't want to go to verizon with it and end up getting a refurbished one as a replacement for a brand new one.
maybe you can flash again android
I don't know what that is...
its when you put the same image (kdz ) android for remplace your android . but if you know nothing about this . is not necessary risky . but a bit complicated
It's seems to be a common thing unfortunately. It's happening to my week old G4 too :/
Check here, here, and here
If you still have your original box, would you mind checking what month your phone was made in (found on the outside of the box)? I have a feeling this is only happening to phones made around the time it was released. Mine was made in May of 2015
R.Suave said:
It's seems to be a common thing unfortunately. It's happening to my week old G4 too :/
Check here, here, and here
If you still have your original box, would you mind checking what month your phone was made in (found on the outside of the box)? I have a feeling this is only happening to phones made around the time it was released. Mine was made in May of 2015
Click to expand...
Click to collapse
Mine was manufactured in May 2015 also!!! I took my phone back to Verizon and at first they didn't believe me until it started doing it there... they are sending a replacement for me but I'm a little worried because it's supposed to be a refurbished one...
Nicole L. said:
Mine was manufactured in May 2015 also!!! I took my phone back to Verizon and at first they didn't believe me until it started doing it there... they are sending a replacement for me but I'm a little worried because it's supposed to be a refurbished one...
Click to expand...
Click to collapse
man.. :/ but good news about you getting a replacement. I bought mine new, sealed in box from craigslist so i'm trying to figure out what to do :fingers-crossed:
Hi guys,
mine has started to do the same thing. International unlocked not rooted.
Outta nowhere has started to restart itself. BUT, only when display is on. When screen is off had no problems. Right in the moment when i unlock the screen it gets crazy hot and starts with the restarting.
Interesting thing is that i had z-cpu installed the night before and it showed that the cpu is clocked at 1,2 Ghz.
It got slow the last days of usage. After restarting itself till the battery died, i wouldn`t be able to charge it.
The next day i tried again to charge it and there it was, started to charge but with green lines on the display.
I guess that overheating has damaged the display or something.
I am waiting a answer from the repair centre.
The manifacturing date is August btw.
hey guys first post here so sorry if this is in the wrong place or something, ive been lurking this site ever since the S2X was new but decided to make an account now, anyway im a huge phone guy like im sure pretty much all of you are and ive had lots Z3,G3,Z2,S5,Note 3,OnePlus One, nexus 5 and a bunch of others anyway besides the point. i bought a G4 a couple months ago brand new from a local cell shop who i trust with all my stuff (its called wirelesswave) because they seen to know what there doing, and it has been extremely slow im not sure if i can post videos in here but it will completly freeze for minutes while doing something as simple as running facebook with a chat head open and dont even try to send a snapchat because that will completely lock it up and take like 1 minute to recover about 5 days ago i tried to do a reinstall and same problem ive tried everything im using nova launcher and animations are off and anything that would help performance is on/off and i uninstalled all the bloatware i could everybody tells me they love there G4 and its awesome but im just not seeing it i would just trade it for an S6 or something but ive spent way to my money on accessories and i dont want to loose all of them (many dbrand skins a 8500mAh zerolemon battery and like 5-6cases) the phone has been babied since purchase and was never even dropped once
my G3 was much faster so i have no idea what could be wrong, i tried to send it back but a bunch of new people started working at the place i bought it from and they refuse to send it back for me there complete dumb-asses they say that place dosent ship but the other worker told me they did the other day they told me to just send it myself and im thinking LG probably wont do anything with it anyway
other then being as slow as my S2X sometimes the other things that would happen are sometimes the camera would slow weird colors and another time it was really dim and both times i had to restart the camera app to fix.
what do you guys think?
Sounds like a hardware issue. You can send it to LG yourself (go to the LG support site and submit the issue), I did that with mine when it bricked itself (known issue with early units). It only took about a week round trip but expect to be without a device for up to two weeks.
Be sure to mention all the hardware issues.