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I've been having the Sleep of Death for 2 months now it seems. It was a please press button to turn on backlight before on occasion, now its been the full blown SOD for the past month or more. I've tried so much and I'm through dealing with it. It's constant to the point its unusable now. I've given up.
Questions I have are:
1. Does anyone really check to see if I have official Verizon software when I go to the store? Can't I just load Mr. X's non SOD Verizon rom and fool them? It looks official to me. A month before I bought my phone noone even knew what a TP2 was at the AT&T store yet I knew about it for half a year before release.
2. Is there anyway I can get another phone? I can't deal with another Touch Pro 2(or windows mobile phone). The 9 months or so I've had it were fun though. It's just so sloooooow at times and dated now. Can I hope to get a refurb Droid Incredible? I have the 1.99 extended warranty if that helps one bit.
3.I bought it online does that make any difference?
4. I'd like to try tomorrow :\
BTW a friend I know from work had 3 separate issues with 3 Touch Pro 2s and on his third trip to the store he was able to snatch a Droid. So I know it can happen but I'm foggy on the details how
if you a having a problem with your phone and you believe it needs to be replaced under warranty, i recommend you tell them you lost the phone and need a replacement.
well that seems a bit dishonest doesn't it? the reason i say this is to prevent you from being screwed over. from my understanding, the tp2 has different moisture detectors on the device that are not accurate, by some accounts on this forum.
i would hate for my claim to be denied and have to pay for another phone when i know that i didn't get it wet...
Do you mean the little sticker inside above the battery? That says void on it :\ It's said that since day 3 or so and I've never gotten it wet. I knew that was fishy and I read about that on the forum. Wow...thanks for the great help.
That really threw everything off though. I get charged for the replacement dont I? Can I get that replacement at the store or do I have to wait to get one shipped?...so broke right now, and all I want is a working phone ...equal or better than mine lol
Yes verizon will probably check to see if you have official software. Also your rom is causing the SOD issue. I use the stock rom and never have any SOD issues. Your chance of a upgrade to incredible is like 2% since it isn't a comparable phone. Also Verizon require 3 replacements inside of 90 days before they offer you a new phone. Also insurance fraud is not very nice. Return the phone if you get a new one.
I think insurance fraud is a bad idea all around. Plus I don't like reading about it since technically I have to stop the conversation if I think that this is where the conversation is going.
I suggest you get the stock firmware back on your phone, re-lock if if at all possible, go to the store and explain the issue you've been having. As long as the water detection stickers haven't changed, they'll usually replace it without asking too many questions.
I don't think the SOD issue you're having is device-related though. I'm almost 100% positive that it's entirely firmware related and I strongly suggest you go back to the stock ROM/RADIO/SPL and see if the issue is resolved before attempting warranty replacement.
Final note - Try to avoid using the term "Insurance Fraud" from here on out. It's bad practice, violates the forum rules, can get the site in BIG trouble and can get you banned/your thread closed.
-DH
I love this phone. It's sexy, fast, and did I say sexy? But I'm on my second one now. The first had five stuck pixels and the top was pealing off. This one has none of that, but the touch screen is bugged. If I touch the backspace key on the Google Keyboard, I'll hit P somehow then it will select something random on the screen. If I'm scrolling through the homescreen, an app will open out of nowhere. If I press the back button, it will register it as a slide all the way up the screen and open Google now. I don't know if this is software, but so far it looks like I'm going to have to get another M8. If that one has problems, I'm going to the S5, no matter how ugly and bloatware ridden it is. I can't believe I've gotten two lemons in a row.
On that note, does T-Mobile offer replacements 14 days after getting the replacement, or is it only 14 days after getting the original device? I unlocked the bootloader so I don't want to send it in to HTC.
Get that info from your carrier. Go within these 14 days to a tmobile shop or just call them.
We are not tmobile here
Mr Hofs said:
Get that info from your carrier. Go within these 14 days to a tmobile shop or just call them.
We are not tmobile here
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I realize that, I was just seeing if somebody may have had a similar experience, and hoping this was a bug I'm experiencing now, like how my old GNex couldn't detect corners of the screen.
Gatortribe said:
I realize that, I was just seeing if somebody may have had a similar experience, and hoping this was a bug I'm experiencing now, like how my old GNex couldn't detect corners of the screen.
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I had the phantom in the keyboard after installing insert coin 2.10 but after updating to 2.3.2 its all good, now the only thing that pisses me off is the whelp message on firewater s off lol :good::good:
Sometimes it makes me happy to live in "technology backwards Australia" (relatively). A year and a bit ago, my 1 year old son thought my HTC ONE X would look better in a bucket of water, maybe he was trying to make a boat.. It had been around 6 months since I had it, I don't get "insurance", IMHO, a scam for most cases over here. Drying it out with silca + rice, I got it going again except it wouldn't read the SIM card. I took it in one of the local carrier shops (Vodafone), we're discussing the possible costs, and she sees my "very colourful" ViperROM, naturally no Vodafone look or apps (LOL).
The girl says it will be "a cost involved" if I want HTC to examine + repair and/or replace phone yada yada. Memory says she said it was $50 to get HTC to look at the phone to let me know if it was repairable etc.. So, I say thanks, go home, look for Vodafone RUU. Go back to stock, go to the other shop, I talk about the phone not working, playing dumb. The attendant guy says "Ok, let see what I can do for you". He goes to a cupboard, finds a refurbished HTC ONE X, and swaps it over on the spot.. Yay for people who don't "dig deeper", as all the phone stuff was less than a day old, that kinda looks suss, unless factory reset would make the files have similar timestamps etc..
But meh, I got a new phone replacement basically, well I didn't have the POGO pins working so my cheap ebay powered case wasn't worth getting extra time, but that was ok, ROM improvements plus my own 10plus hours a day helping out some ROM + kernel devs suss out the battery, we were getting a "pretty good" daily use per charge as opposed to the start, plus I owned 2 or 3 Nexus 7s by then... heh.
And it was somewhat mind blowing walking past the phone shops with the wife+ kids seeing the M8 on release day, no "fanfare" or trying to show off the M8 as a great flagship, it was on display next to an iPhone 4 and a Note (2 or 3).. And then the S5 on it's release did get the little bit of extra 'showing off', but overall, to most ignorant people (non insult), they were just other phones there, well besides how most people know someone or have had a galaxy themselves so therefore may be drawn to that.
And I spent a bit of time at the carrier shops recently as my wife (plus myself) were able to get a new phone, which my wife did, I mainly was inquiring about cheaper or better plans of similar cost since I was happy with my G2. I get a date personally that I have to wait to get a new plan as Vodafone want to intice people to get new phones so they can finish their plans earlier than 'just' getting out of contract to another sim plan.
True to Murphey's law, my G2 got hosed that night, HAHA. Had one 'big death' like that, did the stuff needed to reload the phone with a tot file etc, but the EFS partiton was truly hosed. Baseband, simcard, wifi was truly dead on stock JB, Kitkat and various custom roms I installed that night. Next day, M8 baby!
I got a perfect unit.
Sent from my HTC One_M8 using Tapatalk
Hi,
I just get a e-980.
With no special reason, the screen stop working, I realized under the sunlight, that my LCD still working, but I have no more backlight.
I can barely see white color shapes.
Is it a ''normal'' issue with those phones?
- I've opened it, clean contacts from ribbon cables. - didn't work
- I've done a complete stock reflash with LgFlashTool - didn't work
If you guys have no clue, I'm scared that I'm dealing with a brick, and get back my old reliable desireZ
thank you
Guess first thing to do in such a situation is to check if there is some obvious glitch- maybe brightness turned down to zero, phone not waking up die to some mod etc.. If does not work, then next is factory reset.. Next is a tot flash and then visit to the service center
vivebatu said:
Guess first thing to do in such a situation is to check if there is some obvious glitch- maybe brightness turned down to zero, phone not waking up die to some mod etc.. If does not work, then next is factory reset.. Next is a tot flash and then visit to the service center
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yep. All done.
Like I said, I can receive calls/txt. I ear the unlock sound, etc. I can see LCD ON under bright sunlight.
Right now, I'm just thinking to throw it in the garbage, a 250$us phone that worked 2 days !!! Wow, people told me to never touch LG, I start to believe them.
Maybe some body here can sell me a functional LCD with broken digitizer??, mine is brand new.
I just dont want to dump more money in it, since the HTC is working strong, even for a 4 yo device
I'll try with LG warranty service, but it was a final sale
Exactly same issue with me too
I bought my LG OPTIMUS G PRO a few days back refurbished, it worked flawlessly for around a week. A few days ago its screen went blank even though it was possible to use screen blank like answering calls etc, i thought humidity has affected it and buried it in rice for one day and it worked again but after 2 days it again went blank and this time burying it didn't help. I am without luck now and looking for some workaround. Please someone help us if anyone knows how to fix it?
Awaiting eagerly for some suggestions.:crying:
Mmm seem to be a LG problem...
Event on optimus G forums people seems to have this trouble.
You just remind me something, went the screen go off, it was 90% rel humidity here, good point.
I tried to put it under high heat and the freezer. no luck.
All I want to know it's if it's the main board problem or screen.
Last time with LG pos, my brother had the LG 3D, wow, pos as well, nexus aren't the best phone as well.
HTC ftw, but the latest models are so no-user friendly on the hardware, seems like they try to copy apple.
My moto milestone 500mhz (2009) still working better than this, lol.
If you don't have a warranty, I'd open it up then clean and reseat the screen dongle connector.
This happened to my optimus g. Suddenly the screen went dark. I opened it up reseated everything and it didn't help. Thinking of buying a mee lcd when I find one cheap enough
Sent from my LG-E980 using XDA Free mobile app
bigdaddytrayn said:
This happened to my optimus g. Suddenly the screen went dark. I opened it up reseated everything and it didn't help. Thinking of buying a mee lcd when I find one cheap enough
Sent from my LG-E980 using XDA Free mobile app
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yeah, but how you'll be sure that problem wont came back in a year?
The last time I heard about backlight stop working/burn, it was on compaq laptop with pentiumII processor.
1 1/2 year old phone, that's not normal.
any way, I put the phone in a bag of rice for the night, powered up, and the back light came on for 3 seconds.
-- 5 days and still have NO supports from LG.
This is just a thought. I had something similar happen in one of two ways, either the screen turning all red or dark. It was an issue with a night reading program, Twilight. After I managed to turn that off the problem went away.
If you have programs like Lux or Twilight running or anything that can control the screen try and turn them off.
Update.
I didn't touch the phone for days, leaving the battery out. Then I put it back just to be ready to retry a clean flash.
Screen all black.
I had something to do, I leave it on my desk for few hours, and when I came back to play with it, the screen light up. It's been a day , no issue, but some times the screen flicker.
It will probably let me down soon.
Strange issue : the home button led light doesn't work anymore.
Is it because I flashed the telcel stock rom on the e980 at&t?
DOES SOMEONE know HOW to get service FROM THIS company????
- 3 email
- 2 calls
- 2 chats
They just don't care, the moment I said that I bought this phone to the US and use it on a Canada carrier (Rogers / At&T , dont need to unlock the phone! ) , they flush me .
WTF???????????
Seriously people, don't deal with them.
So far, what I learn is that more this device is getting old ( wtf? a year or so isn't old) they have observed this issue.
Be careful pals, don't over use it
IF you buy a LG product, do not expect customer support. My e980 had a failed battery at 10months, LG basically told me to go screw my self. (Wanted me to pay to ship the phone, which would cost more then a new battery, and why do they need the phone when the battery is faulty, i gave up, bought myself a new battery, and have been good since. ) other then that, i like their hardware, ive had a G2X and now the G pro.
oVeRdOsE. said:
Right now, I'm just thinking to throw it in the garbage, a 250$us phone that worked 2 days !!! Wow, people told me to never touch LG, I start to believe them.
(
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I see a lot of people try to blame manufacturer for the issues of their phone. LG, HTC, Samsung, Apple.
Remember, they all offer one year warranty. So if your phone is still under warranty, go RMA. I already got two HTC and one Samsung exchanged.
If your phone is not under warranty, did you buy it used ? Then you should blame the previous owner or yourself. Why did this happen to your phone ONLY while ten's of thousands of users here are fine?Did you do something that may cause the issue?
This is not personal. I just try to say something fair when I see people said "Never touch LG/Samsung/HTC.."
It won't help your phone come back. And it did mislead other users
ivoh95 said:
IF you buy a LG product, do not expect customer support. My e980 had a failed battery at 10months, LG basically told me to go screw my self. (Wanted me to pay to ship the phone, which would cost more then a new battery, and why do they need the phone when the battery is faulty, i gave up, bought myself a new battery, and have been good since. ) other then that, i like their hardware, ive had a G2X and now the G pro.
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It doesn't sound like they told you to "go screw yourself" exactly. It actually makes quite a bit of sense that a manufacturer would want all of a faulty device to arrive rather than that their customer just send them the parts they assessed as faulty. If they had to send you a new device, they would probably want the old one intact.
oVeRdOsE. said:
DOES SOMEONE know HOW to get service FROM THIS company????
- 3 email
- 2 calls
- 2 chats
They just don't care, the moment I said that I bought this phone to the US and use it on a Canada carrier (Rogers / At&T , dont need to unlock the phone! ) , they flush me .
WTF???????????
Seriously people, don't deal with them.
So far, what I learn is that more this device is getting old ( wtf? a year or so isn't old) they have observed this issue.
Be careful pals, don't over use it
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Click to collapse
I called LG to exchange my Nexus 4 earlier this year. I call only once and they give me a shipping address( HTC also give address when I called ), asking to ship within 10 days or so .
They did NOT ask the carrier of my Nexus 4.( T-Mobile if you want to know ). They just check Imei and verified that the phone was under warranty.
I did not send the phone back to LG in the end. Someone bought it from me. The Nexus 4 has light yellow tint on display but hardly noticeable. The buyer don't care..
My point is, OP, I guess you did not told us that your phone might not be under warranty
---------- Post added at 01:16 PM ---------- Previous post was at 01:06 PM ----------
ivoh95 said:
IF you buy a LG product, do not expect customer support. My e980 had a failed battery at 10months, LG basically told me to go screw my self. (Wanted me to pay to ship the phone, which would cost more then a new battery, and why do they need the phone when the battery is faulty, i gave up, bought myself a new battery, and have been good since. ) other then that, i like their hardware, ive had a G2X and now the G pro.
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Asking you to shipping back to factory is Exactly what is called customer service.
All manufacturers do so!
They need to run full software and hardware check on your device, making sure that all parts are working when they return the phone to you.
You might care a few bucks shipping cost . But truth is that maybe battery was not just the faulty part. Something else MIGHT go wrong as well. They need to find out once you call in for RMA.
It is YOU don't know what customer service is, Not them.
Hi everyone,
I am a new LG G4 owner, bought it on June 7th. I am not a developer or anything like that, more an average phone user. So, don't get frustrated if I don't quite understand real technical jargon....
Anyway, I love the phone look, and feel, but on the 14th day of ownership, my phone started freezing half the screen. the left side freezes up and the right half continues to be able to be used...It started out not happening every time I opened the screen, now it happens every time, and in some cases the whole screen looks like it is just smeared together.
Anyone else having this problem, and are there any fixes...? I use my phone for business, and Sprint's crappy customer service tells me that I have to wait a couple of days for a new one to be ordered....Thanks.
Sounds like the phone is bad. You need a new one.
Thanks Maverick, Yeah, we figured that one out yesterday when the sprint techs looked at it...I was just wondering if there was anything that could temporally be done to work around that since the stupid policy that Sprint has is to not replace the phone on the spot after the 14th day, and that day is when this started....
Now I guess I have to wait. Oh well, I only use the phone for everything, including business....
LG G4
My phone is doing the exact same thing.....
Just started happening!!!
Once upon a time,about 8 months ago,there was the little newbie me,I that old E975(lgg) and decided he should get a new phone with all those "G4's" "S6's" etc,I wanted a phone with killer specs,and the best camera out there,so I decided to go with the g4,looked up prices online on his country. Pretty damn high,so i found that one shop that sold it for like 100$ less,no official warranty,unofficial warranty for 1 year,that seems fair,I bought it,the biggest mistake i ever made, the phone was so good,it worked like a charm,and god damn that camera was awesome,about 4 months ago i was sending a whatsapp when it just got stuck on that screen,m'kay i tried restarting,won't work,removed the battery and inserted an other one,boot to lg logo and then shut down,alright, i still got warranty. time to use it,went to the store,they said "we can't fix it",worst customer support EVER,ever since that I've been using that ****ty replacement phone,ewo,so today i was really bored and decided to look up the problem and noticed my s/n begins with "505" looked it up,apparently all the g4's with that s/n got stuck eventually,and the store knows that and since my warranty is unofficial I can't do ****,or can I? is there any way to get out of this with a functioning phone?help?
Temp Fix
Mine died yesterday. It's a hardware fault apparently and can't be fixed. You can, however, disable big cores and recover your data, but your phone will be really slow.
Here's the link:
http://forum.xda-developers.com/showpost.php?p=65919400&postcount=707
whattt
i was just about to cook the phone and teared it apart,i saw the whole oven thing and i thought to myself "Why the hell not" and well it should work...if it will stay the same i'll use your tutorial and probably use the really slow G4 instead of my current 2012 Huawei
stardamore said:
Mine died yesterday. It's a hardware fault apparently and can't be fixed. You can, however, disable big cores and recover your data, but your phone will be really slow.
Here's the link:
http://forum.xda-developers.com/showpost.php?p=65919400&postcount=707
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Phone doesn't work really slow, if you know what to do. My phone is working since I disabled the big cores what is about 2 weeks now, I'm even on a custom ROM. All you need to do is to root it and using 'Device Control Manager' (Kernel Adiutor doesn't work for me) change the frequency what will enable all 4 cores and with 4 there is no big difference in the performance really. I feel like it's more Qualcomms fail than LG's, cuz look G4 was first phone with Snapdragon 808 wasn't it? What if the first processors they made they sent to LG as they are all now in s/n's 505-509 and what if these are faulty? It actually would make sense, with 6 cores my phone didn't even turn on, with 4 it works as normal, it means there is 'something' wrong with the two faster cores..
It's LG's fault. They have admitted such. It's a faulty connection/motherboard.
UPDATE
i've baked the phone,it works for now,how can i make sure that it'll keep working?
Replace the motherboard.
but they don't sell them on my country,and it'll cost like 400$ with shipping,and nobody replaces mobo's here,so is there any way to make this one keep working?
idan445 said:
sold it for like 100$ less,no official warranty,unofficial warranty for 1 year
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I'm sorry, but unfortunately you dug your own grave with that one. You may have saved yourself $100, but caused yourself major issues in the long run sacrificing that warranty.
Honestly, there is apparently no way to ensure it'll keep working. A lot of users have reported their phone dying again after LG has fixed it. A motherboard replacement is the second best option with the first being a phone other than the G4.