Develop Bugs

Phone does not recognize it is connected to computer through USB

Good day fine sirs and ma'ams.
I would just like to say I love my Tilt 2, and have had it for a few months now with no real problems and this is about my 4th WM phone.
As of about a month ago, I have been unable to connect or sync the device to my PC.
I have WM Device center 6.1 (the latest from the website)
I am running windows 7
I had been able to sync the phone until about a month ago.
I have unchecked the box in the USB to PC for faster data synchronization.
Essentially, when I plug the phone into the computer, it just acts as if it is connected to a charger. Nothing comes up on the phone and nothing comes up on the computer. It just charges. I have even installed and uninstalled WMDC a couple of times.
I really am at my wits end here.
My question is, is there a fix for this apart from sending the phone in? I am able to flash the phone via the microsd card, and even tried going back to the e2 rom that is as close to the ATT rom as I could find.
I did find the stock rom, but it does not come with the image file, just the ruu.exe I believe. I cannot flash roms via the USB cable either, so I am only able to change things like I said, via the microsd card.
Any help is greatly appreciated! Thanks!
And yes, I have searched, and have found many other people posting in other threads saying they have the same problem, and everyone just says to uncheck that one box, which I have done, so that is NOT the problem.

Also, I would just like to add that when I go into the windows directory and attempt to run activesync (repllog.exe) I get the following message.
(cannot communicate with the pc because of the fllowing remote networking error (Error 608)
I have seen others ask help for this question without an answer on xda-dev also.
Thanks again! If anyone has the solution here I think a lot of people will be very happy!

:-(
turn off your firewall then pug ur device in and see if that works... works for me... perhaps your firewall started blocking it for some reason... other than that good luck

I had similar things happen to me in the past. While the phone is connected, check Windows Update whether there is a new version of Sync Center. This has fixed the problem for me.

i appreciate the suggestions.
However,
I have the firewall disabled and it still does not connect.
I uninstalled and reinstalled the WMDC using the latest software directly from the website. There appears to be no updates for the program once it is installed.
Any other suggestions?

Have you tried multiple USB cables, multiple USB ports, or even multiple computers? I've had USB cables which aren't capable of data transfer, as well as USB ports on the computer go bad. You might also considering a hard reset, to ensure no software on the phone could be causing the problem. If it's truly the USB port on the device that's broken, then you're in bad shape if you want to return it to AT&T for repair. You may be able to flash the AT&T stock ROM, but you won't be able to restore the AT&T stock SPL, which they check when fixing the device, so you may very well have to fork over some money to get it fixed. Best of luck

My phone is doing this also.
Multiple PC's, multiple USB ports, multiple cables. All of which worked perfectly beforehand...
The other thing to try is Internet Sharing - when I go in there and press 'connect', then it says Check USB cable connection, connect USB to any of my PC's/laptops and it doesn't register on the phone.
This phone is really a piece of ****. I could rant on for hours about the stupid problems there are with this handset, I'm sure I'm not alone. Perhaps I expected too much.
Anyway, if anyone has any info on how to make my USB connection work I'd love them forever...!

freakygeek said:
My phone is doing this also.
Multiple PC's, multiple USB ports, multiple cables. All of which worked perfectly beforehand...
The other thing to try is Internet Sharing - when I go in there and press 'connect', then it says Check USB cable connection, connect USB to any of my PC's/laptops and it doesn't register on the phone.
This phone is really a piece of ****. I could rant on for hours about the stupid problems there are with this handset, I'm sure I'm not alone. Perhaps I expected too much.
Anyway, if anyone has any info on how to make my USB connection work I'd love them forever...!
Click to expand...
Click to collapse
Could be a faulty device...my phone connects to every computer, every time. take the phone to your provider and show them whats happening.
Also, i've had issues with the standard mini USB ( http://www.meditronik.com.pl/doc/mini/usb-kabel-mini=foto=canon.jpg ) not properly connecting/loosing connection.
Try a HTC usb it might work better: http://bestcellbuy.com/bargainsea/Pictures/HTC/OEM_Home_Charger_USB_Cable/OEM_HTC_Data_Cable_07.jpg

I've tried the HTC USB lead that shipped with my phone to no avail.
I think the device is faulty (surprise surprise). It charges from USB perfectly fine, every time.
I'll post back once I find out what Telstra say... it's obviously still under warranty but that isn't really the issue - It is just such a major PITA having to switch to a loan phone and deleting confidential business data etc from my phone before sending away for repair etc etc...
Thanks for the help though, it is appreciated.

Well, I've got my USB going again. Not sure exactly what I've done, but basically I pulled the battery out for a few minutes and replaced it, turned on and off the 'high speed' checkbox in USB Connection Settings, and it has come good.
****box phone.

Somehow mine started working again last night too. Same cable, same port and everything.
Really odd, but I'm not complaining at the moment!

It seems this problem is spreading, as i'm being terrorized by this stupid bug... This afternoon I've tried to get internet on my laptop (by connecting my phone to it), but it was just charging my phone, so I thought the cable was broken. Next I tried it at home on my desktop computer, with another cable, and it did the same (several reboots have passed).
I don't know if someone already tried it, but when you enter the bootloader, it says "Serial". Normally when you connect the USB-cable it changes to "USB" (at least with my kaiser, universal and wizard). on my phone it didn't...... can anyone check this for me??
to enter bootloader: hold volume-down-button and pres soft-reset-button.
thanks in advance!

InjecTioN said:
It seems this problem is spreading, as i'm being terrorized by this stupid bug... This afternoon I've tried to get internet on my laptop (by connecting my phone to it), but it was just charging my phone, so I thought the cable was broken. Next I tried it at home on my desktop computer, with another cable, and it did the same (several reboots have passed).
I don't know if someone already tried it, but when you enter the bootloader, it says "Serial". Normally when you connect the USB-cable it changes to "USB" (at least with my kaiser, universal and wizard). on my phone it didn't...... can anyone check this for me??
to enter bootloader: hold volume-down-button and pres soft-reset-button.
thanks in advance!
Click to expand...
Click to collapse
Verified - I cannot flash with USB.

Bright.Light said:
Verified - I cannot flash with USB.
Click to expand...
Click to collapse
thanks for your help.
I've flashed my device with the newest official from HTC, and it still doesn't connect with the usb-data (i used the "flash-from-SD" -method).
The strange thing was that it happened suddenly... i never use a headset with cable, so its almost impossible the connector is broken. Any ideas people??
btw, the device isn't SPL flashed, so i can't use other roms beside the official roms...

Same thing happened to me. No USB sync, no USB connection at all; it only charges. Thankfully I had a chance to flash to a custom ROM before this happened.
The only way I can sync my data is to use a bluetooth USB in my PC. Works quite well with my contacts, calendar, & email, but I have yet to try to transfer any large files.
The bluetooth USB I went with was ASUS USB-BT21 USB 2.0 Mini Bluetooth Dongle. It is VERY low profile, too, but I would have liked for it to come with an end cap like those USB flash drives, otherwise I have yet to find any complaints about it. The price was great and so much cheaper than spending an additional $70-$100 to get my USB port on my device fixed.
Here's my saga: No Syncing, No USB Connection
Best of luck!
Debbie

this happened to me before...when you connect your devivce to your laptop/comp, are you guys not getting the little pop up that says activesync & disc drive...??? if so jus make sure at least one of those are checked...sometimes both of the circles will be blank, thus the comp will simply charge it...
unplug the device for approx 10 sec then plug it in again, and the box should pop up again...
also...if you are tethered to your comp using the tp2's internet, your comp will not recognize your tp2's storage...

da9th_one said:
this happened to me before...when you connect your devivce to your laptop/comp, are you guys not getting the little pop up that says activesync & disc drive...??? if so jus make sure at least one of those are checked...sometimes both of the circles will be blank, thus the comp will simply charge it...
unplug the device for approx 10 sec then plug it in again, and the box should pop up again...
also...if you are tethered to your comp using the tp2's internet, your comp will not recognize your tp2's storage...
Click to expand...
Click to collapse
was the first thing I checked. thanks for your input though

InjecTioN said:
thanks for your help.
I've flashed my device with the newest official from HTC, and it still doesn't connect with the usb-data (i used the "flash-from-SD" -method).
The strange thing was that it happened suddenly... i never use a headset with cable, so its almost impossible the connector is broken. Any ideas people??
btw, the device isn't SPL flashed, so i can't use other roms beside the official roms...
Click to expand...
Click to collapse
I did not know one could flash to new ROM by use of the SD card?
Mine is de-HSPL, so now I can not select another ROM anymore. (Got the 6.1 default one again)

Bright.Light said:
I did not know one could flash to new ROM by use of the SD card?
Click to expand...
Click to collapse
I've never used the SD-Card method myself, but now will have to due to my USB port no longer working.
I've been syncing by using Bluetooth USB and just tried transferring files via Bluetooth and it worked like a charm! Smaller files were instantaneous and large files took longer (of course), but also worked fine.
I just tried copying over a RHODIMG.nbh file and that bugger worked (188MB)... Excellent!!!
I did buy a USB card reader to transfer files, just to be on the safe side, but I must say that this little Bluetooth USB that I picked up is working awesome.
Debbie

i exactly have the same problem.I guess i need to send it back

ATT Tilt 2 won't recognize computers all of a sudden

I have an ATT Tilt 2, and I've gone through roms like candy, and I still use the original USB cord that it had came with phone.
So I just bought a new computer a week ago, and ever since I can't seem to sync my phone up to my computer via usb cord (Bluetooth works fine). Now normally there's the steps to find the drivers, make sure active sync is enabled, make sure that small checkbox is checked or not. Data connection is enabled/disabled. Prompt when its connected to the comp, etcetc.
The problem is, the phone doesn't recognize that it's plugged into the computer, and just treats it as a power source. I've done some reading, and found there's a program that lets you trick it into thinking USB ports are power sources (fast charge or whatever) but I haven't downloaded nor install it.
Currently I'm running an EnergyRom rom, and I can't update it or change it.
I used to upgrade the rom every time NRG came out with an update, so I'm baffled to why all of a sudden it won't work.
Edit: I've tried connecting it to several computers, does the same thing. It won't realize it's connected to a computer.

Usually, if I pop out the battery, hit the power button a few times, then start it back, up... it will go back to working. The only times I ever seem to have this problem you are describing though is when I switch from active sync to "usb" (where it only looks at the storage card) and then when I switch back to active sync next time I plug it into a PC, it will not connect.

you should try to reinstall the activesync if you use xp.. hope itd help..
regards..

Winlockwood said:
I have an ATT Tilt 2, and I've gone through roms like candy, and I still use the original USB cord that it had came with phone.
So I just bought a new computer a week ago, and ever since I can't seem to sync my phone up to my computer via usb cord (Bluetooth works fine). Now normally there's the steps to find the drivers, make sure active sync is enabled, make sure that small checkbox is checked or not. Data connection is enabled/disabled. Prompt when its connected to the comp, etcetc.
The problem is, the phone doesn't recognize that it's plugged into the computer, and just treats it as a power source. I've done some reading, and found there's a program that lets you trick it into thinking USB ports are power sources (fast charge or whatever) but I haven't downloaded nor install it.
Currently I'm running an EnergyRom rom, and I can't update it or change it.
I used to upgrade the rom every time NRG came out with an update, so I'm baffled to why all of a sudden it won't work.
Edit: I've tried connecting it to several computers, does the same thing. It won't realize it's connected to a computer.
Click to expand...
Click to collapse
Look at your notificaitons queue and make sure the replog.exe notifications are present

32 bit windows 7 home, not recognizing epic on a consistent basis

ive had the epic since the day it was released and have had an impossible time getting my computer to recognize it on a consistent basis. i have no idea whats going on. when i first got it i downloaded the samsung drivers and installed them, hooked up my phone and nothing. the computer tried to install drivers but consistently failed. the next day i tried again, did absolutely nothing, and it recognized my phone and i was able to root and everything else. since then its been hit or miss, one day it will recognize it and then it wont for a week, even without doing a god damn thing.
recently i dropped my epic in the snow and it fried the radio, i brought it to sprint and told them the radio just quit working and they gave me a new one. now im having the same problem, i cant get my comp to recognize the phone. i installed the samsung 32 bit drivers and everything, but still nothing. i hook up my phone and it either tries to install more drivers or does nothing at all. I want to root my phone and throw some roms on here, but i cant seem to figure it out. my buddy has a captivate and said he read a post in those forums of some guy having the same problem and a solution but i cant find it. im told its a windows 7 32 bit malfunction of some kind.
sorry for no capitalization/ punctuation and poor grammar but im in a hurry to get to school and i wanted to get this posted before i left.
please help, this is pissing me off.
thanks,
Phillip Traum

Have you tried completely removing the drivers and reloading them?

+1 uninstall/reinstall drivers. Make sure phone is not connected when installing drivers.
Also make sure you have the usb cable unplugged from the pc until you are ready to do something. I found that if you leave the cable plugged into the PC at all times (and unplug/replug at the phone end) it makes it more likely to not detect. Leaving the phone end plugged in and plugging/unplugging the PC end made a world of difference for me.

Reinstall windows. It's almost funny how often that corrects weird driver issues.

Try using the usb cable and phone on another computer and see if it does the same thing. Also try using different usb ports, alot of times the front usb ports are underpowered and will give you issues when you try and mount the phone.

Sounds to me like the cable. IMO the only thing the stock cable is good for is charging on my nightstand. I bought a $2 cable off of eBay that works EVERY time.

I had the same exact problem as you! Just have you tried connecting your phone to one of the USB ports on the back of your computer?

Use the USB ports on the motherboard on the back. Create a new profile for connecting the epic and load the drivers in that Profile. If it fails to recognize, try another port. Make sure you are installing the drivers on the new profile you created through User Accounts and then plugging your phone in. This should fix your problem.

i had the same issue with home premium (also win7) i had to reinstall the drivers before everytime i plugged my phone in.
however, since i put a new rom on it (bonsai 2.0) i havent had this issue.

i have tried uninstalling and reinstalling the drivers numerous times. i rarely ever have the cable plugged in when im not trying to use it to connect to the phone. and my computer only has 2 usb ports on the side of my laptop, so i dont really have many options as far as that is concerned. not sure what else i can do.

Reinstall windows. It is incredibly easy.

+1 for the reinstalling of windows - obnoxious as it may seem. I have a dinky old laptop that I installed Vista on just to do work on my Epic. I can use any cable (stock or my Monoprice.com special) and any port on it to connect to my epic. My Win7 desktop, however, won't to this day recognize it.
Some people have reported success using the drivers that come with PDA.net , too.

Many people are scared of reinstalling windows. They think they'll mess something up. Just backup everything you don't want to lose and you'll be fine. Windows installs, and especially Windows 7 installs are incredibly easy. They basically install themselves. At work, when computers come back in from our stores with problems, I usually delete the junk, copy the hard drive, and reinstall windows. Unless hardware is dying, it damn near always fixes the problem and takes a whole lot less time than trying to troubleshoot some of windows' weird conflicts.
Also, reinstalling windows on a semi-regular basis will get you to build good habits about backing up and organizing your files.

[Q] Galaxy nexus USB data stopped working (still charges)

My Nexus is stock but it is unlocked.
I have the latest CWM on there (touch 5.8.0.2)
I was currently downloading all the necessary stuff to flash to AOKP but havent even got there yet because all of the sudden my USB isn't working.
I have tried two different cables, the stock one and a different one (both which were working before).
I get charging working through USB but no file transfer.
I just did a wipe data/factory reset and wipe cache via Recovery, and still nada.
Am I cooked here? B-stock with no warranty from Expansys, now currently kicking myself for not buying brand new.
[edit] yes MTP and USB Debug were/are both checked on
[edit2] a lot of my searches seem to indicate that you can move and transfer via adb in recovery or fastboot while having this error. I am not finding that to be the case.
[edit3] windows 7 does not show any indication of a usb drive or anything plugged in as it used to before. This is obviously making it hard for me to try things like reinstalling drivers and whatnot.
thanks

It probably has nothing to do with the USB port...
Plug your phone into your computer, and then scroll the status bar down. You should see a notification "Connected as xx" Select that, then make sure connect as MTP is checked, if it's connected via ptp (camera) it won't allow you to sync files, for what reason so ever...
If that doesn't help, then reflash stock ROM, that usually helps.. With most problems anyway...
If both of these don't work, then I'm sorry, but I can't help you. I'd then call Samsung, and send it in...
LG Simon

Yea MTP was already checked on. USB debugging being on would have auto kicked in as well.
I flashed AOKP but still the same issues. The hardware might have gotten bonked - I hate how fragile these tiny little ports are!
Is there some kind of diagnostic I can run to see if it is truly a hardware issue?

It's the kernel, try another one
Sent from my Galaxy Nexus using xda premium

Just swapped to Faux kernel... still persists.
I'm really starting to think its the hardware but crossing my fingers there's a fix.

the same thing is happening to me, it started yesterday too!
I am on AOKP b-23, Faux kernel....
plug in my usb, it can charge but absolutely nothing happens on the computer side, try it on number of computers too... but the phone is able to charge.
EDIT:
try this:
http://forum.xda-developers.com/showthread.php?t=1400034
or this
http://forum.aokp.co/topic/29-aokp-faq-please-give-me-input-i-update-answers-many-times-a-day/

Mine started doing this. Would charge‚ but sometime I couldn't transfer data or use adb. It seems that the USB didn't like to stay in my computer. Any little movement would unplug it just enough to keep it charging but nothing else.
Sent from my Galaxy Nexus using Tapatalk

I've since tested the MHL cable and also tried using the usb host cable to connect a mouse and both work... does that mean my data connection theoretically could be fine?

I'm using AOKP #23 with Trinity and not had this issue at all. Whether it's because I combine the ROM, Gapps and kernel before flashing I don't know but my phone is running fine

im having this problem as well. does anyone have a solution?

So all you guys that are having problems have enabled MTP through Settings >Storage?
Sent from my Galaxy Nexus using xda premium

Had this same issue yesterday ( phone was 1 day old ) had it plugged into my windows 7 machine and all of sudden the machine couldnt see it. So I wiggled the cable sure enough the computer saw it, jiggled it again and it would lose connection to the PC. Tried this on several PCs with Several cables and same result everytime. If I held the cable connected to the phone at the right angle it would never lose connection.
Ran to Verizon and the numbskull behind counter tried telling me that is normal and I would just have live with it, almost punched him in the throat. Demaded he go get another phone and show me if that one does it. It didnt so he swapped it and was to hasty about it, ended up giving me another cable charger and headphones WOOT WOOT
new phone doesnt do it as of this writing

See http://forum.xda-developers.com/showthread.php?t=1427539 This is probably the issue you guys are experiencing. Seems like you should swap it in or try to fix it yourself by changing the USB charging board.

settings/ storage/ menu button/ usb computer connection/ MTP make sure mtp is checked
this worked for me

Sk00bs said:
settings/ storage/ menu button/ usb computer connection/ MTP make sure mtp is checked
this worked for me
Click to expand...
Click to collapse
i'm an android dev and this has happened to me. really really not good to no longer have adb access to my device. restarted both the phone and computer and tried a different coworker's computer and usb cable with no luck.
i used a samsung usb charger last night which i usually never do (i usually just charge it on the computer) and now this morning i have no data connection.

Hello,
have this problem already on my GNEX. After some reading, i got an idea to turn off Fast Charge in Trickster MOD.
And MTP now working .
Anyway there is an warning about fast charge - " Enabling this will disable access to phone storage" .
Problem solved

Yes, i can't connect mtp too and you rigth..usb fast charging is the problem.
Sent from my Galaxy Nexus using XDA Premium App

kymlalu said:
Hello,
have this problem already on my GNEX. After some reading, i got an idea to turn off Fast Charge in Trickster MOD.
And MTP now working .
Anyway there is an warning about fast charge - " Enabling this will disable access to phone storage" .
Problem solved
Click to expand...
Click to collapse
creco said:
Yes, i can't connect mtp too and you rigth..usb fast charging is the problem.
Sent from my Galaxy Nexus using XDA Premium App
Click to expand...
Click to collapse
Just so y'all know...Fast Charge is simply tricking your phone into thinking it's plugged into an AC outlet...rather than a USB port.
Thus MTP won't work.

same issue here
I'm having the same issue here. Charging works fine with 2 computers and multiple USB cables (as well as AC and car charger adapters), but data transfer has completely stopped working. My computer won't see my phone at all. I have the correct drivers (given that I used them to connect to my computer when I first rooted and unlocked the bootloader). Tried changing the drivers, but I can't get my phone to show up in Device Manager at all. MTP and USB Debugging are enabled.
The only thing I can think of is that I dropped my phone while it was connected, and now the USB cable only charges the phone if I bend it in a certain way (it usually requires upward pressure where the cable plugs into the phone to work). However, other USB charging cables work just fine without any pressure. Is there any chance that a new OEM Samsung USB cable might solve my problem? The other cables I've used weren't OEM.
I normally use a wi-fi data transfer app because the USB data transfer has been slow since day one, so that can be worked around. What IS a major problem for me is that I'm trying to re-root my phone after my root access was lost with the 4.0.4 OTA update. I didn't keep up with the news and only realized last week that my root access had been lost because I tried to do things that required root. Since the OTA update trashed my CWM recovery image, I seem to have no way to re-root and reinstall CWM aside from going back to my computer and doing what I did the first time. But if I can't connect to my computer, I can't do that. It also seems that I would need computer access to remove root in case I bring it back to Verizon for a replacement under warranty.
So on another note, if you guys know of a way to re-root my phone without connecting it to my PC, I'm all ears...

xfighter1188 said:
im having this problem as well. does anyone have a solution?
Click to expand...
Click to collapse
I have run into a lot of USB defects on the phones I have received. It might be wise to get Samsung to repair it, but you will be without a phone for a week. You could also try another cable.
I used to have similar issues except where the power got routed into the data port, frying my phone in multiple areas.
On Samsung's repair ticket they said REPLACED COMPONENT (I'm assuming this is the usb controller and port) this could be the solution but it requires sending it in.

[Q] Can't connect to computer as storage device.

I've been trying to connect my phone to my computer and all it does is charge. Nothing shows up on the computer and no notifications show up on my phone. I've re-installed drivers and tried to connect it to different computers and it does the same thing. I've tried different roms and used different cables as well. The only thing I think of is that it got some light water damage about 6 months back but I've connected it to a computer since then so I don't know how that could be it. I've searched for solutions for the last 3 days but nothing has worked. Anybody have any ideas what I could do or could I replace the usb port or something? Thanks.

rockr09 said:
I've been trying to connect my phone to my computer and all it does is charge. Nothing shows up on the computer and no notifications show up on my phone. I've re-installed drivers and tried to connect it to different computers and it does the same thing. I've tried different roms and used different cables as well. The only thing I think of is that it got some light water damage about 6 months back but I've connected it to a computer since then so I don't know how that could be it. I've searched for solutions for the last 3 days but nothing has worked. Anybody have any ideas what I could do or could I replace the usb port or something? Thanks.
Click to expand...
Click to collapse
go in to developer options>USB debugging.