Develop Bugs

[Q] Streaming on your HTC EVO Device

Sorry if this has already been brought up.. I did some searching and didn't find anything on this. For the past few days I am all of a sudden getting this error showing up on my screen. It will pop up on it's own and I'm not sure if something is really wrong or if its actually an issue that I need to contact Sprint for. Below is the Exact message that I am getting.
"Streaming on your HTC EVO Device
Streaming quality on your HTC EVO may be impacted by a known issue with the Sprint carrier network. To resolve this issue, please contact Sprint at 888-211-4727. Let them know that you are having trouble streaming multimedia on the HTC EVO with software version 3.70.651.1.
Don't show this again"
I have rooted my phone and just running the base Sprint rooted image so far.. I haven't decided on which ROM I want to try next. So my question is has anyone else seen this problem yet and if you have what have you done to resolve this or did you actually contact Sprint on this? I have a funny feeling that Sprint is going to want to push or have me re-download the update. Which we all know will reload the ROM and wipe Root.
Any ideas are greatly appreciated and again if this has already been discussed and I just couldn't find it I've missed it. Sorry!

That's interesting. I wonder what that's all about.
Sent from my PC36100 using XDA App

Still haven't got this. It's not just your Evo though. This is happening to a lot of people.

I got the same message. Im completely unrooted on my 0002 hardware that I got last June. I called sprint and they seemed even more clueless than usual. They didn't even seem to bebe aware that the message went. Practically hung up when the Guy suggested a hard reset.
But everything seems to be working fine.

So I keep getting the message and decided to call in and see what I found out.. Apparently I got the right person to talk to. Customer service briefly talked with Tech Support and then transferred me to them. They had me do the following:
1. Power off Phone & Pull the battery for about 20 seconds
2. Put the battery back in and power it back on.
3. Goto Menu - Settings - System Updates - Update Profile.
After doing this I still had the error message but I believe that message was there before I got the update to my profile. So I then restarted my phone one more time. After that reboot I don't have the message again. So we will see what happens.
He is also going to be calling me back sometime today to see how things are. This is something that apparently is happening to the EVO phones (according to him). I asked him if I needed to update the PRI and he said that he had it push all the settings to the phone when I choose the "Update Profile". So I told him I would run with it for the day and see what happens.
Just in case anyone else sees this problem. I will add more as I know more.

The Issue is The Amazon Cloud Player
When users try to stream music from this app over 3G/4G, they may receive a network error notification. Amazon has an update that includes a work around but advises that users contact Sprint to get a longterm solution to the issue. When I contacted Sprint, they sent a profile update.

I only received this message once since I updated to the last version of Amazon Cloud Player. I haven't seen it since.

after reading this last night i got the same notice this morning and my 3G no longer works. just tried the profile update and it failed saying to try again later. gonna have to figure this one out
Edit: multiple reboots, no fix. Battery pull, fixed. Anyone able to explain that one?

The only real conclusion I can come up with is either they made a change on their system. They obviously aren't going to acknowledge that one. But I have seen this popping up in different places more now. After the initial call I made the other day I have seen it pop up 1 other time. I haven't contacted them again yet to let them know that my problem still exists. I guess I'll keep looking for the fix and hope someone stumbles across it. But I really think there has been a change since I haven't had this problem until recently. I'm going to call back in and see if I can get someone who might have a better idea of the network and see if I can get some acknowledgment from them. I'll let everyone know my findings.
Sent from HTC ECO.

I called the number it gave me on my phone from the same message, got sent to tech help. He didn't know what to do so I got sent to another tech desk that forced a prl update. It worked for a couple hours then i got the message again. Ive found I only get the message when my phone is set to sprint only.

Call sprint again and talk to a tech. They have a script now for this.
Sent from my PC36100 using Tapatalk

Get your msl ....update prl then remove http proxy settings. Update data profile forced method....enjoy
From what some others have found the message is initiated by the recent Amazon mp3 app update. The streaming issue has been present since before christmas....app dev's are getting tired of getting calls over what is really a sprint issue.

[Q] Call Disconnected - Any Advice?

I've been seeing this problem for a few weeks now, with several different ROMs, including the original rooted stock ROM now. In nearly all of my recent calls, I get disconnected one or more times with the message "Call disconnected" and a "Dismiss" button. I'm thinking that this is because of my EVO and not the other side, since usually if they accidentally hang up or something the call just ends without a message box. As far as I can tell, I have good reception (at least according to the bars), and this is happening at home, where I've not had the problem before.
Does anyone know what could be causing this? My wife's EVO is not rooted, and she does not seem to be having this problem. But then again, I've not had the problem until fairly recently either. I've tried updating my profile and PRL with each new ROM, but it doesn't seem to have made a difference. Anyone have any suggestions as to how to stop this from happening?

Go into the settings menu andbupdate both your PRL and your profile. That *should* help with reception related issues.
posting & replying via the XDA Premium app.

Unfortunately, I've tried both of those things. I just did some testing today, and it seems that my phone is unable to stay connected during a phone call for more than five minutes before disconnecting, even if I don't touch the phone and just leave it sitting on a table.
Any other ideas? As far as I know, I haven't ever flashed my radio away from its default (2.15.00.11.19), and I'm currently using the leaked stock gingerbread ROM (build number 4.12.651.1 CL41771 release-keys and kernel 2.6.35.10-gaa602b7 [email protected] #1).
Maybe it's time to unroot and contact Sprint?

You can try downgrading from 2.15.00.11.19 to 2.15.00.09.01. You can download it from http://www.mediafire.com/file/jyedjkp1bm5amwm/EVO_Radio_2.15.00.09.01.zip
Afterwards, go into recovery, wipe cache & dalvik cache then flash the zip. You will be taken to the radio update screen and appear to hang. don't worry or get impatient. After it is finished, you will reboot into recovery and see the words "clearing cache" at the top of the screen. Simply select reboot and then you will boot to your homescreen. The initial boot will take a tad longer since it will be rebuilding the dalvik.

Hmm... I'm hesitant to downgrade my radio because my wife has an EVO with the same radio version number and hers doesn't have this problem. Granted, she is not rooted...

I understand. I've downgraded and upgraded everything several times for testing purposes and troubleshooting purposes and have never had a problem. The only hing about flashing radios is patience and not to pull the battery. Anyway, you can always call Sprint and see if they can troubleshoot it for you from their end.
posting & replying via the XDA Premium app.

I would contact sprint @ 877-809-6696 (advanced tech supp). Ask them to push a full reprovision to your device. See if that helps any. I was having issues when when on the airave, I was unable to receive incoming calls. This corrected it. I did try all the other steps listed above without any success.

This is interesting. I unrooted to test things out before calling Sprint, and the problem went away. I was able to stay connected for an hour (where before I couldn't last longer than 10-15 minutes). Yay, fixed, right? So, I rooted again and didn't install any ROMs or anything, just rooted, and the problem came back.
So, I have a solution, but I don't like it very much because it means I need to stay unrooted. Anyone have any idea why simply rooting the phone with Unrevoked 3 (and doing nothing else) could cause calls to disconnect? I'd love to be able to root again, but I can't deal with a phone that randomly disconnects all the time.

I am interested in this as well as I am rooted using unrevoked and get disconnected as well. I do find that it mainly happens though talking to people who have service on AT&T.. Quite wierd. All I hear is a beep then disconnected. This happens when I first place a call and it rings once or twice then beep, disconnected...

This may not be related to rooting. I'm still communicating with Sprint about this issue, and along they way they replaced my phone entirely, and the problem is still happening. Very frustrating, but it makes it very clear that the problem actually has nothing to do with the hardware. I'm pretty sure there is some network configuration problem on their end now. I'm waiting to root my new phone until this issue has been resolved. It is killing me!

KingFunderberk said:
This may not be related to rooting. I'm still communicating with Sprint about this issue, and along they way they replaced my phone entirely, and the problem is still happening. Very frustrating, but it makes it very clear that the problem actually has nothing to do with the hardware. I'm pretty sure there is some network configuration problem on their end now. I'm waiting to root my new phone until this issue has been resolved. It is killing me!
Click to expand...
Click to collapse
So whats the final call on this ..?
Is it Rooting , Is it network .. i am too getting psyche with this .

I'm pretty sure it is not rooting. But I don't yet know for certain what it is. Sprint thought there might be something wrong with the antenna on my phone, but they had already replaced the phone, so I think that is unlikely. They gave me a femtocell range extender to use in my house. Basically, I plug it into my broadband connection, and it is like having a mini cell tower in my house, giving me a very strong connection. Sure enough, when connected to that, I haven't had any calls drop. However, my phone still sometimes doesn't connect to the femtocell and instead connects to some other tower for some reason. My wife's phone doesn't do this, so I still think there is something wrong with my phone. I may contact Sprint again about this. ...sigh...

What is your area some area evo don't work properly like on rahim yar khan in this time connection don't work properly some signal drop and some time up i sure after few day signal work properly then problems will be solve.

My phone EVO is doing this now as well. Has anyone heard/read a solution?

greg_99 said:
My phone EVO is doing this now as well. Has anyone heard/read a solution?
Click to expand...
Click to collapse
I am having the same issue, out of the blue. No problems up until a few days ago. I'm wondering if it is maybe an issue with a certain version of the Evo. I have a version 002. Thoughts?

Greg_99 any progress on what might be causing this issue?

PRL Update working!

Sprint must have found the problem. As of this morning reports are flooding in with phones getting "No PRL update available" messages instead of errors. No error on Firmware or Profile update check either.
I was heading to the store for a replacement this morning! Instead spent 20 minutes rerooting and flashing ROM.
Do you BONSAI?

Not working for me still on ACS

Working here but I'm on stock ec05
Sent from Snarf phone

kennyglass123 said:
Sprint must have found the problem. As of this morning reports are flooding in with phones getting "No PRL update available" messages instead of errors. No error on Firmware or Profile update check either.
I was heading to the store for a replacement this morning! Instead spent 20 minutes rerooting and flashing ROM.
Do you BONSAI?
Click to expand...
Click to collapse
That problem is random. Some people have it, some people don't. I know I have had the problem at times, and at other times, it works perfectly. I am guessing there will come a time when you get the error again, and then it will go away like mine and repeat the process.

Profile update went through for me, and PRL update just told me that no update was available.
Woohoo, guess they finally fixed it!
Only took, what, 2 months?
/facepalm

GB update ... cant' receive SMS now ~ HELP

I have done the OTA update to 2.3.4 and found that I could no longer receive any texts. I've looked at the other treads that seem related and there aren't any solutions that worked for me.
I am rooted so my carrier won't help... which is fine. We have a great online community to support one another... I hope
I have CWM 5.0.2.0 and have tried several ROMs thinking that it may be related... no luck. At this point, everything seems to work just great other than I can't receive any texts.
Someone, please help me resolve this???
Thanks in advance,
Doug

I had a similar situation except I couldn't make or receive phone calls either. Despite being rooted and God knows whatever else I've done to this phone I called Verizon. My phone had somehow lost its authentication (I think that's the right term) code. They fixed it since it was a freak glitch with their system.
It must be noted that this happened to me like a month ago, well before this update, so you may have a different issue altogether. But figured I would pass this along since it sounds familiar.
Sent from my Droid Incredible using XDA App

I'm not alone... http://bit.ly/o3VHty
I did a search on Twitter (can't receive text) to see if others were expressing this trouble... and there are many that are noticing now that they too are unable to receive texts. There must be something systemic somewhere... it's not all the same carrier, not the same phone, ... makes a person wonder. Thanks for letting me know about your authentication issue. I took my phone into Verizon and they said my account is fine, they did a factory reset, ... later I wiped the cache, dalvik, redid the factory reset, went into Application Settings and cleared all data... all to no avail. I'm beginning to wonder if I have wasted all that time and effort for a problem that resides somewhere out there... *sigh* I hope someone finds out what's going on soon.

Have you done a *228 option 1. It should fix it if its an authentication problem.

Authentication not the issue
I have done *228 option 1 ~ also option 2. Verizon has looked at my phone and my account and says there isn't anything that should be causing this. Their bottom line response "unofficially" was to unroot my phone and then bring it back in to get a replacement phone. They think it is due to a software incompatibility. Hmm... several factory resets later, I'm thinking not. Strangely, it only started right after I got the OTA gingerbread update... so if it's software... ? I don't know what to think about it at this point.
Thanks for the reply and specific thoughts of what to try.
Doug

Well that's odd. I would still suggest that it isn't anything you've done since there are many more out there and I guarantee the majority of them have probably never even heard of rooting...I wonder if Verizon pushed out a bad update on the particular day you got the OTA? Is it even possible for them to do that lol?

http://androidforums.com/incredible-support-troubleshooting/414833-cant-receive-text-messages-missed-nieces-birth.html#post3218331
Found the answer. Wish Verizon knew about this too.

phone keeps shutting down - 4.0.4 stock ROM w/latest OTA

Anyone have a clue as to why a stock ROM GS3 (after the latest update) would be randomly shutting itself off? (Ithought this issue was to have been fixed in the latest ROM?)
I have LTE disabled, and only a few apps on there...

ronnienyc said:
Anyone have a clue as to why a stock ROM GS3 (after the latest update) would be randomly shutting itself off? (Ithought this issue was to have been fixed in the latest ROM?)
I have LTE disabled, and only a few apps on there...
Click to expand...
Click to collapse
I had mine exchanged for this very reason, I was still in the trial period and received a new unit.

I'm having the same problem with mine every 3 days or so.. I also had the sms code 98.. But a simple phone call to sprint fixed that.. I should of said something about the restarts but I figured nothing would fix it besides an exchange which I plan on doing maybe next week..

Wait, so your saying this problem started happening AFTER you did the OTA LG8 Update...or its been happening since you purchased the phone? If its been happening since you purchased the phone, I would strongly advise exchanging it or wreaking hell on earth in a sprint store if they refuse. When you pay $500.00+ for a piece of hardware, there is absolutely no excuse for it not to work for years. I have not experienced this problem with my phone, however, I would strongly advise installing BlazerROM or StrongSteves Blue ROM. It could be that the OTA update you did was a bad flash. Find a stock tar around here, ODIN back to stock, and do the OTA updates again...or install a custom ROM like I advised earlier.

Yes, it started shutting down (not restarting) AFTER I did the OTA LG8 Update.
I spoke with Samsung last night and they offered to pay shipping both ways if I send it in to have it fixed.
Also, they suggested a hard reset, which I did, so I will see how it goes today.
I have only had the phone for two days so far...and I may have Sprint replace it if the issue persists.