It appears my 4g radio is broken. Anywhere I go and try to ue 4g , the icon won't fully light up in the pull down menu or the settings menu. Its just kinda faded looking and acting like its working sayin turning on. Then after a minute it will just say "Unknown". No matter where I'm at. From my research , it appears to be he actual radio is dead. Anybody have thishappen? I've had many Epics and its the first problem I've had of its kind. I do have TEP but I'm past my limit of exchanges with them and they charge you that damn $100 to send it to you wich is ridiculous for a failed 4g radio wich is no fault of my own. However I have had a local sprint repair store fix cracked screens and blown out speakers for free for me. When I took it in yeserday for the broken 4g thoughb they were very irritated and told me they think that part is sottered down to the board inside and that they have to repllace the whole cpu and to come in during a weelday when a better tech is there. Anyone know anything about the actual replacement of the 4g radio? Is this gonna end up being a pain?
I don't understand how they could refuse you if they gave you a faulty replacement. Its not like it was physical damage. I would go back when a different tech was there. My touchscreen went bad and I have insurance. The tech first said he wouldn't do anything because of a hairline crack in the plastic around my screen (apparently that's the accelerometer) but I calmly explained that it happened prior to that happening. He ended up replacing my screen,keyboard, and even back cover. I basically have a new Epic. I would try going back. If you have 4G coverage and can't use it, that's rediculous.
Sent from my SPH-D700 using XDA Premium App
He was just sketchy because he could tell i had previously rooted it because even though i returned it back to stock ec05 that update for ef10 from ef02 popped up while he was looking at it wich put me in an awkward postiion to explain why lol.........i guess this post is ireelevant now seing as ive bricked my phone completley with the leaked update from today
Eh, I've never had good luck with the local repair store. Best bet is to call Sprint and explain to them, and they should ship you a replacement for free. Happened to me with a previous phone that would brick itself (Samsung Exclaim. Terrible Phone) and I got it replaced 6 times, without paying a cent.
carnivalrejectq said:
He was just sketchy because he could tell i had previously rooted it because even though i returned it back to stock ec05 that update for ef10 from ef02 popped up while he was looking at it wich put me in an awkward postiion to explain why lol.........i guess this post is ireelevant now seing as ive bricked my phone completley with the leaked update from today
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Click to collapse
Also, if you truly had returned to stock, you shouldn't have gotten a prompt to update modems from EF02 to EF10. Now if you used old CWM 3 with EB13 file, it would prompt you to update to EC05 but that's the last official release.
Sent from my SPH-D700 using XDA Premium App
Both me and my wife each had this same problem 2 weeks after the original Epic release date. They both were doing exactly what you refer to (this was ECLAIR DI18). Anyway, they caved on the fix and gave us 2 replacements (new since we only had them 2 weeks). There is no known fix yet that I am aware of for the "unknow" 4G problem except phone replacement.
yea from everything ive seen on the net the unknown thing seems to be just a literal broken radio inside the phone.......and ya i dont normally have luck at repair centers but i found like a third party place that kinda dont give a **** and they just do it........whenever i call on the phone they make sure to tell me about the $100 deductable wich im so Fn tired of......if im gonna do that i might as well just start a new cotnract somewhere else as far as im concerned especially now that my epic is bricked...........the mytouch 4g slider is lookin awfully nice lol..........dunno bout tmobile though?!?
Related
Hello everyone,
I live in Indy where we don't currently have 4G and don't anticipate on getting it anytime soon.
However, I keep seeing threads pop up where people have flashed a rom or done something that breaks the 4G capability.
Does anyone know how this is happening? I'd like to keep my 4G intact just in case I ever get the chance to use it. Have played with several roms already. Phone came with Froyo and did the downgrade root method.
Thanks!
mgalyan said:
Hello everyone,
I live in Indy where we don't currently have 4G and don't anticipate on getting it anytime soon.
However, I keep seeing threads pop up where people have flashed a rom or done something that breaks the 4G capability.
Does anyone know how this is happening? I'd like to keep my 4G intact just in case I ever get the chance to use it. Have played with several roms already. Phone came with Froyo and did the downgrade root method.
Thanks!
Click to expand...
Click to collapse
there is no 4g support on aosp roms because the htc code for wimax is not open source. cyanogen only uses open source code in his roms and it is being reverse engineered at this moment. all the other sense roms should have working 4g w/ no problems.
mgalyan said:
Hello everyone,
I live in Indy where we don't currently have 4G and don't anticipate on getting it anytime soon.
However, I keep seeing threads pop up where people have flashed a rom or done something that breaks the 4G capability.
Does anyone know how this is happening? I'd like to keep my 4G intact just in case I ever get the chance to use it. Have played with several roms already. Phone came with Froyo and did the downgrade root method.
Thanks!
Click to expand...
Click to collapse
Well, I'm definitely not "in the know" regarding the 4G, but I would assume ROMs do not have the correct drivers or settings for the 4G.
However, if you do not think you will be getting soon, why not simply "lose" 4G ? Should you get 4G in your area, wouldn't flashing to an official ROM "fix" the 4G again ? That would of course require you to reinstall all your stuff, and make all the settings the way you want them again, but that's only a few hours of work usually.
For example I saw a thread about someone who went from CM6 to Fresh and 4g won't obtain a MAC address. I did the same thing. CM6 to Fresh.
Someone responded and said he'd have to return the phone for replacing.
Sent from my PC36100 using XDA App
mgalyan said:
Hello everyone,
I live in Indy where we don't currently have 4G and don't anticipate on getting it anytime soon.
However, I keep seeing threads pop up where people have flashed a rom or done something that breaks the 4G capability.
Does anyone know how this is happening? I'd like to keep my 4G intact just in case I ever get the chance to use it. Have played with several roms already. Phone came with Froyo and did the downgrade root method.
Thanks!
Click to expand...
Click to collapse
Hey fellow Sprint Evo user from Indy. Lets not worry about 4G in Indy, that won't come anytime soon considering Sprint can't get 3G implemented across Indy.
Here's how it happened to me....
I had my first EVO and I played with 4g before I rooted and rom'd it. After flashing a rom (Stock 2.2 rooted) it worked fine.
Then I had to replace my evo... so the replacement came, I opened it, and immediately rooted it. It wasn't even activated yet, and I did not play with 4g. After flashing Fresh 3.1.0.2 I noticed 4g wasnt working. I checked my MAC address and it was the same as under the battery, but for some reason my phone would not get past the "scanning" stage.
So... here's what I did:
I flashed RA Recovery and wiped everything and flashed to the latest OTA (HTC 3.26.651.6) which can be found here. After that I started playing around with my 4g, and got it to work. Then I flashed Fresh 3.2 and my 4g still works.
Someone had recommended I delete my tree.xml file which I never tried... a complete wipe did that anyways.
Anyways... sorry to make this long. Just chipping in what I have found. I hope it helps.
Yeah I'm not entirely worried about 4G. I just don't want to do anything unknowingly permanent. I tend to sell my phones on eBay when I'm ready to upgrade and a 3G only evo wouldn't be worth much.
Sent from my PC36100 using XDA App
the only permanent 4g damage you can do is to wipe the RSA keys. nobody seems to really know how this happens. it happened to my evo and i had never even rooted before.
Yeah my RSA certs got wiped; had an issue one night flashing a ROM and latest WiMax, things didn't wipe right and all hell broke loose, ended up flashing the WiMax radio twice and that seemed to do it. Someone else mentioned this here and that seemed to do it for me.
Sent from my
conqu1stador said:
Yeah my RSA certs got wiped; had an issue one night flashing a ROM and latest WiMax, things didn't wipe right and all hell broke loose, ended up flashing the WiMax radio twice and that seemed to do it. Someone else mentioned this here and that seemed to do it for me.
Sent from my
Click to expand...
Click to collapse
wait you got your rsa certs back? how????
Ahh sorry, no. I guess I see how that might have sounded like that. Meant someone else seemed to have the same issue, far as I know one cannot fix this themselves.
Sorry. New Evo coming from Sprint due to other issues, but that's how I ended up losing my WiMax.
Sent from my
Last-Chance said:
wait you got your rsa certs back? how????
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Click to collapse
yeah, i read his post at first like that too. when he said "that seemed to do it", i think he meant that is what wiped the rsa keys. but can we get clarification?
sprint basically needs to create a tool that restores rsa keys for the evo. i understand they have this for their 4g data cards already. i'm hoping they do this so i don't have to return my phone (which is otherwise perfect) for some effed up refurb.
EDIT: oops, didn't realize a pg 2 had appeared. so no rsa key fix here...move on...
conqu1stador said:
Ahh sorry, no. I guess I see how that might have sounded like that. Meant someone else seemed to have the same issue, far as I know one cannot fix this themselves.
Sorry. New Evo coming from Sprint due to other issues, but that's how I ended up losing my WiMax.
Sent from my
Click to expand...
Click to collapse
are you within 30 days of purchase? if not, how did you get sprint to send you a new one? the CSR i spoke with told me they don't have the option to order new and when a replacement is ordered you will get refurb if they have them and new if they have no refurb. also, do you pay the sprint insurance? i think that factors into this as well. i pay the $7 insurance.
hperry said:
are you within 30 days of purchase? if not, how did you get sprint to send you a new one? the CSR i spoke with told me they don't have the option to order new and when a replacement is ordered you will get refurb if they have them and new if they have no refurb. also, do you pay the sprint insurance? i think that factors into this as well. i pay the $7 insurance.
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Click to collapse
Yeah, I pay the $7 but going through Sprint, not Asurion. 30 days has come and gone but they've been quite helpful about it.
Having issues with the phone that falls under the 1 Year Manufacturers warranty.
conqu1stador said:
Yeah, I pay the $7 but going through Sprint, not Asurion. 30 days has come and gone but they've been quite helpful about it.
Having issues with the phone that falls under the 1 Year Manufacturers warranty.
Click to expand...
Click to collapse
right, i agree that it falls under the manufacturers warranty and i am also dealing directly with sprint but they will not guarantee me a new phone as replacement. it's the hit or miss thing i described above. i called a corp store and they said the same thing. in fact, they said they had refubs in stock so i would walk out of the store with a refurb. i asked you about the $7 thing because i'm wondering if their systems treat the replacement differently depending on whether you pay it or not. i was literally told there is no way they could order me a new phone as replacement and as far as sprint reps go, this one sounded more "with it" than others. have you received the phone yet? is it really new?
Well, dude said it'd be new ... am waiting 2-4 business days as they didn't have any in stock at the store. He made it sound like if they had one in the back he'd hook it up, but they didn't. Am assuming it's going to be new. If not, I just hope I don't come up with some other issue if it is a refurb. Have had bad experiences with refurbished - uh - things in the past.
I didn't want to press my luck and ask if another Sprint store in the area might have any in stock, thus I could head elsewhere ... figured I'd just let it all play out. Time will tell though if it's new or not. As said, as long as I have a phone that works I wouldn't really mind a refurb. But I'd prefer a new one ...
right. i share the same opinion. prefer new over refurb. and i'm hard pressed to go the refurb route now with my only issue being non-functional 4g.
let us know what you end up with...
Yessir, will do.
Got the new phone, everything went swimmingly (do people really say that?) and it appears to be new, guy said it was new, not refurbished. Will have to check when I find the post that detailed the quick way of checking.
People were extremely helpful, 4G is back baybaaaay but also soon to be gone. But, I noticed I didn't have an SD card, not sure if he was supposed to have taken mine out and put it in, alas I just walked out without checking. Sat down with a beer and noticed and had to go back up there. All is well in the world, all is well.
Sent from my PC36100 using XDA App
Alright, I've had my phone for just over a year and this problem has been getting worse and worse... (I've been rooted and flashed different roms throughout the time - and no difference)
Most of the time I get great reception with the phone. However there are a few areas (aka my house) that it's a lower signal and it creates this problem.
People on the other end can hear me (for the most part), but I get extreme clipping (think the drivethrough speaker, but worse!)
I've tried different modems and prls, and nothing really changes. I've called up sprint and they have no suggestions. Once they did a provisioning, and that helped for a week or so.
Today I tried something new. Before I made a call, I toggled Airplane mode off/on. When I made the call right after, it was fine. But try doing that when your getting an incoming call!
My wife also has an epic (rooted and with a few different roms), but she does not have this problem. I really don't want to return it to Best Buy, because I'm afraid that I'll get a refurb.
Any suggestions? Thanks in advance!
Seems like you have a bad radio someone had a similar problem not quite as bad but go to sprint and ask if they'll test the radio on the cell and it should fail and they'll fix it for you.
Sent From My Cyan Samurai
Also I have terrible signal in my house but clear as day voice so your radio may be limited with low signal and bad.
Sent From My Cyan Samurai
Biggoron said:
Also I have terrible signal in my house but clear as day voice so your radio may be limited with low signal and bad.
Sent From My Cyan Samurai
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Click to collapse
bigg is right. plus, a refurbished phone is not always bad. a refurbished phone actually goes through more quality tests than new ones, especially to make sure the bugs are worked out.
Best Buy Black Tie Insurance gives you new phones. I have gotten 2 on my account so far.
kennyglass123 said:
Best Buy Black Tie Insurance gives you new phones. I have gotten 2 on my account so far.
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Click to collapse
Well I guess I'm glad I have the insurance after all. How recent was your latest replacement?
Also, how was the process? I mean, for something that's obviously not physical damage like a cracked screen or something, do they just give u a new phone right then and there? Or do you have to wait for them to send it away for service/testing...?
I guess you did a factory reset beforehand - right?
altimuh said:
Well I guess I'm glad I have the insurance after all. How recent was your latest replacement?
Also, how was the process? I mean, for something that's obviously not physical damage like a cracked screen or something, do they just give u a new phone right then and there? Or do you have to wait for them to send it away for service/testing...?
I guess you did a factory reset beforehand - right?
Click to expand...
Click to collapse
It was my 2nd phone on the account, my GFs and each time I go to Best Buy they don't even question it. Even if PRL won't update. They have Rapid Exchange, just did one 4 weeks ago. They take the bad phone and either loan you a Blackberry or bring in a phone you might still have, then 2 days later the new phone arrives and they swap it back.
Didn't want this to be my first post, but whats up.. Just coming from a Verizon Droid X , I love this phone EXCEPT the fact that the GPS just doesn't work.. I didn't even notice until after I flashed CM10 the first day. It find's 20+ satellites with the GPS status app, it just NEVER locks on to any of them and in Maps my phone thinks I am in N.C. when i'm in NYC.. I tried flashing other ROMS, I tried different kernels, I tried flashing a GPS fix through CWM I found here on XDA, I even tried flashing back to the stock OTA and kernel via Odin.. I've tried everything and still NOTHING!!! I bought the phone new in the box from a dude on Craigslist so I can't exactly take it to AT&T since I have no warranty and I am using Straight Talk (which kinda sux btw)... Not really sure what to do, i'm usually good at troubleshooting but i'm stuck.. Any advice would be super welcome!! Thanks.. I feel like such a n00b hahaha!!!
Just call samsung . They'll take care of you
Sent from my SGH-I747 using xda app-developers app
I would have to agree, if the GPS radios aren't working on stock it sounds like you have a bum device. If the problem is that severe it shouldn't be any problem to reproduce at the store where you purchased to device to have it replaced under warranty.
Yupp, thanks guys.. I think i'm gonna take it back to an AT&T store and see what they can do for me.. Only thing is I tripped the flash counter, its on 2 right now. I understand Triangle Away app takes care of that which I downloaded, but I don't know if I need to be rooted to run that app. I'm back to full stock unrooted right now.. Does anyone know??
As i have never used the app I can't say for sure that it requires root, although i do suspect it would. Certainly its worth the extra 15 minutes or so to root the device, triangle away, and then flash back to stock if it is going to cost you a warranty claim on an obvious hardware defect that is no fault of your own :good:.
Awesome.. Well I reverted back to stock and derooted. I then take it to an AT&T service center to replace, but they tell me they can't because I don't have an AT&T number.. I'm using Straight Talk but it runs on AT&T networks, whats the difference. It was payed for full price 3 weeks before at an AT&T store!!! Bunch of jerks.. Guess i'm stuck calling Samsung themselves, lets see where this one goes..
btw, they say that yes it has defective hardware.. Awesome I got the broken one!!! Just my luck...
Orsteezy said:
Awesome.. Well I reverted back to stock and derooted. I then take it to an AT&T service center to replace, but they tell me they can't because I don't have an AT&T number.. I'm using Straight Talk but it runs on AT&T networks, whats the difference. It was payed for full price 3 weeks before at an AT&T store!!! Bunch of jerks.. Guess i'm stuck calling Samsung themselves, lets see where this one goes..
btw, they say that yes it has defective hardware.. Awesome I got the broken one!!! Just my luck...
Click to expand...
Click to collapse
I didnt notice the part about craigslist the first time i read your post, ouch...that sucks man. I'm not sure how the manufacturer warranty works with multiple owners, but the hardware is covered for a year through them...maybe leave out the part about craigslist hey.
dntesinfrno said:
I didnt notice the part about craigslist the first time i read your post, ouch...that sucks man. I'm not sure how the manufacturer warranty works with multiple owners, but the hardware is covered for a year through them...maybe leave out the part about craigslist hey.
Click to expand...
Click to collapse
Haha yea I'm definitely leaving the part out about craigslist. I'm just gonna say my friend bought it for me as a gift.. I'm sure there'll be no problem concerning warranty, its a brand new phone for christ' sake!! Funny, my phone now thinks i'm in Florida.. Hilarious
Good luck with that, hows the weather down there this time of year?
I got an appt with sprint tech support or repair center whatever its called . I got to walk into one those stores in my area today in about 4 hours . Ive called sprint to many times about getting to many phantom voicemails, calls not going through, my phone not ringing when someone else calls me etc.. so they said to take it in . Im currently running Calks 3.0 GB rom EL29 and when you turn on the phone i have the yellow triangle show up..
Do i need to revert back to completely stock ?
or can i just take in like that and will they service it that way?
TIA to anyone that responds back with help....
MODS i know this has been asked before but i searched and didnt find the answer ..
Yes flash any stock rom before going.
Sent from my SPH-D710 using Tapatalk 2
do i have to unroot as well?
also whats the best way to back up sms, mms ive tried TB but didnt work for some reason gonna give another try but wondering if there might be something else?
EDIT: so i odin'ed stock rooted EL29 rom that i had on my pc .. will that work or should i also unroot?
dont want to drive all the way to the sprint store for them to tell "OH your device is rooted and we wont work on a device that is rooted". or tell me oh the reason your device is not working could be cause its rooted....
EDIT 2 : installed stock rooted EL 29 and when phone booted it notified me of the update available "ICS" gonna actually let it install since i know stock ICS sucks. .
Ma$etas said:
do i have to unroot as well?
also whats the best way to back up sms, mms ive tried TB but didnt work for some reason gonna give another try but wondering if there might be something else?
EDIT: so i odin'ed stock rooted EL29 rom that i had on my pc .. will that work or should i also unroot?
dont want to drive all the way to the sprint store for them to tell "OH your device is rooted and we wont work on a device that is rooted". or tell me oh the reason your device is not working could be cause its rooted....
EDIT 2 : installed stock rooted EL 29 and when phone booted it notified me of the update available "ICS" gonna actually let it install since i know stock ICS sucks. .
Click to expand...
Click to collapse
Just go with fi27 unrooted. Shoul have no issues.
Sent from my SPH-D710 using Tapatalk 2
garwynn said:
Just go with fi27 unrooted. Shoul have no issues.
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
Well i had odined back to stock rooted EL29 and then after reboot a minute later i got the notification to update so i did then that happen about 3 times till finally got to Fi27 and i dont have root...
I went into the Sprint repair center so they could look at it . THE Rep asked me "so whats wrong with your phone?" so i start telling her that i my phone wont ring some times and that some times it will ring till the callers phone has rang about 4 times and then she says" Oh thats normal the phone is set up that way its set up to have that delay" i was like WROOOOONNGGG no way any phone is set up to have a delay .. well we went back and forth and they didnt even touch my phone i could have been on any custom rom and they wouldnt have cared . she just put some notes in my acct for the next rep to help me....
I also to prove to her the problem grabbed one of the phones on display that is active it was a EVO 4g LTE and called my phone from it and my phone didnt ring till the 4th ring hanged up and then called the EVO phone back and the evo rang on first ring.. All she said was oh its our network theres a tower down went back and forth and figured she dont know what she's talking about....
Then called sprint and the rep did a RTN or something like that which included a full wipe and restore of factory settings and now during the day i have to see if it works or not.
Ma$etas said:
Well i had odined back to stock rooted EL29 and then after reboot a minute later i got the notification to update so i did then that happen about 3 times till finally got to Fi27 and i dont have root...
I went into the Sprint repair center so they could look at it . THE Rep asked me "so whats wrong with your phone?" so i start telling her that i my phone wont ring some times and that some times it will ring till the callers phone has rang about 4 times and then she says" Oh thats normal the phone is set up that way its set up to have that delay" i was like WROOOOONNGGG no way any phone is set up to have a delay .. well we went back and forth and they didnt even touch my phone i could have been on any custom rom and they wouldnt have cared . she just put some notes in my acct for the next rep to help me....
I also to prove to her the problem grabbed one of the phones on display that is active it was a EVO 4g LTE and called my phone from it and my phone didnt ring till the 4th ring hanged up and then called the EVO phone back and the evo rang on first ring.. All she said was oh its our network theres a tower down went back and forth and figured she dont know what she's talking about....
Then called sprint and the rep did a RTN or something like that which included a full wipe and restore of factory settings and now during the day i have to see if it works or not.
Click to expand...
Click to collapse
We had this happen to us during NV updates in the area. Not sure if that was it or another issue so I'll throw this out as well: Did you upgrade from an older phone and keep the phone? If so, make sure it's turned off. If it's still happening you'll probably want to see if they're doing NV upgrades in the area as we had all sorts of funky stuff happening. (Towers reporting wrong times, etc.)
garwynn said:
We had this happen to us during NV updates in the area. Not sure if that was it or another issue so I'll throw this out as well: Did you upgrade from an older phone and keep the phone? If so, make sure it's turned off. If it's still happening you'll probably want to see if they're doing NV upgrades in the area as we had all sorts of funky stuff happening. (Towers reporting wrong times, etc.)
Click to expand...
Click to collapse
This is the phone i started sprint service with.. I have had this issue since i got the phone....Now that my contract with sprint is over and finally fed up with this issue and have the time to deal with it im trying to get this fixed by sprint....
Also i have three Business lines and on one (after that person lost, then broker the 2nd phone both Epic 4g ) i have a htc touch pro 2 . we were in a bad reception area and that phone was able to stream a movie on youtube and this phone couldnt even stream pandora .....
Ma$etas said:
This is the phone i started sprint service with.. I have had this issue since i got the phone....Now that my contract with sprint is over and finally fed up with this issue and have the time to deal with it im trying to get this fixed by sprint....
Also i have three Business lines and on one (after that person lost, then broker the 2nd phone both Epic 4g ) i have a htc touch pro 2 . we were in a bad reception area and that phone was able to stream a movie on youtube and this phone couldnt even stream pandora .....
Click to expand...
Click to collapse
Unfortunately the antenna for this phone seems to be a big sticking point for a lot of folks. Now that NV is almost done around here I am doing better; the recent modem updates helped as well. But there are still some problems.... like a certain location I know I have to get off the phone because the tower handoff fails every time.
the radio on this phone sucks thats why im undecided on what phone to upgrade too.. I need to change phone cause of this problem but what phone should i get is the problem
SGS3 almost the same as this phone yeah i know it has some new features but i feel like since its a samsung it most likely will have the same issue : weak radio...
HTC EVO 4g LTE very low on memory . many complain about it having issues connecting to LTE (where LTE is available) but HTC does make good Radio's ..
Galaxy note 2 has many new features it is big in size but ill get used to it and ill use a bluetooth so i wont look crazy holding up to my ear but since theres no LTE in my area i cant be able to talk and surf the web (the evo and sgs3 could) its still a samsung and samsung makes weak radios ....
Ma$etas said:
the radio on this phone sucks thats why im undecided on what phone to upgrade too.. I need to change phone cause of this problem but what phone should i get is the problem
SGS3 almost the same as this phone yeah i know it has some new features but i feel like since its a samsung it most likely will have the same issue : weak radio...
HTC EVO 4g LTE very low on memory . many complain about it having issues connecting to LTE (where LTE is available) but HTC does make good Radio's ..
Galaxy note 2 has many new features it is big in size but ill get used to it and ill use a bluetooth so i wont look crazy holding up to my ear but since theres no LTE in my area i cant be able to talk and surf the web (the evo and sgs3 could) its still a samsung and samsung makes weak radios ....
Click to expand...
Click to collapse
If you can convince them - honestly, whittle it down to 3-4 and then take them out to your regular work sites and test them.
Then based on how they perform where you need it to you can make a call.
Not sure how it works with Sprint but would think they should allow this kind of testing before you purchase - or upgrade in your case. (MVNO we use does this...)
what i know of sprint is they let you use the device for 14 days and you have to decide if you want it or not....
also i was thinking of trying tmobile out cause im tired of sprints slow 3g data.. I dont have Sprints 4g service everywhere i go... just want to see if anyone who lives in the inland empire California can tell me there experience with it...
I recently had the random menu pop up and bottom key freeze on my E4GT. It was real bad, my phone was barely usable. Sprint replaced my phone with a refurbished warranty phone, and same exact problem with that phone. Well I went thru 3 phones all with the same problem. I was told it was a glitch with a part in the bottom of the touch screen that apparently goes bad. They replaced the so called defective piece (the whole touch screen). That was done to my 3rd phone. And still same problem. It would always happen about 24 hours after I picked up my phone and it would act up worse when I was in a bad signal area. I became very aggravated. I can understand 1 phone but 3 ? Well the 4th phone I got doesn't act up but I'm still experiencing the bottom keys randomly freezing upon waking the screen. Happens about 4 - 5 times a day. I was on stock FI27 w/ no root. And also I found it odd that when I got the ota for FL24 my phone aborted it and stuck in stock recovery. So I rebooted and went to system updates and it said my software was up to date even tho I was still on FI27. I waited 2 weeks and never got the ota again so I decided to manually update to FL24. Few days after that when QBKing posted FL24 w/ root I decided to root my phone. The bottom keys still freeze randomly only upon wake. I'm afraid to ask for another replacement in fear of getting another bad one with the menu pop up. Id rather deal with the bottom key freeze then the other problem. But it is aggravating with the bottom keys freezing. I shouldn't have to deal with any issues. Anyone familiar with this or experiencing anything like this ? Or does anyone know anything about this? Any help would be greatly appreciated. Thanks
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Its called phantom key presses. Are you in a low signal area? It happens because antennae is behind touch buttons. When your in low signal area it causes interference. Theres a thread in detail about this. My previous e4gts did this. I just received a brand new not refurb phone from insurance was built 12-2-12. I have not seen this at all. Tell them you want a new one!!
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The manager at my local sprint store (independently owned & operated) told my brother that the S2's are still garbage and he should buy an S3 instead. Take it for what it's worth. My phone randomly freezes with the screen off and kills the battery, even while I was on stock. My sister's phone has never had a single issue. She also somehow gets 18 hours out of a single battery charge with heavy wifi use. I'm lucky to get 10 with minimal use. I swapped the batteries, and no difference.
It seems these phones have relatively poor QC, but the good ones are great. Why do you think the refurbs were sent back originally? They "test" them and then send them right back out the door.
Yeah I think ur right. And I can't upgrade for a year.
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Just as a reference I have two SGs2Epic's since Oct 2011, never had any issues whatsoever,in fact we have not set foot in a Sprint store since Aug 2011. My wife has drop her phone dozens of times,once in the toilet, took it apart, let it dry out overnight in front of ac, reassembled the next morning and its still going strong. The only thing we did to these phones was replace the batteries this past DEC. Both phones are rooted ,mine is on st/ro jelly bean, hers on GB Calk's fabulous E4GT v3.0.
Your condition sounds kind of weird? MikeTuky may be right about the low signal theory, sounds plausible.
Correction/ Did go to a Sprint store around DEC 2011,looking for a doc for our phones. / got it at Amazon.
Pp.:beer:
Transmitted from another galaxy with a Jellybean infused P-5113 full of Unicorn porn.
Well like he said the ones that are good are great, but I've had nothing but trouble. 4 replacement phones and all the same problem b
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I have tried asking for a new one, they will not do it. I've even asked for a different phone and all they offered was the Motorola photon lol they said that's the equivalent to this phone. I have called sprint many times and spoke with many different supervisors. Now that you told me they replaced yours with a new one, I'm gonna keep calling and demand a new one. Should I call sprint or the insurance company?
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Greek81, by any chance do you work or live near radiation?
Radiologist?
Microwave inspector?
Moon rock collector?
Do drag your feet on a carpet while just wearing socks?
Just curious.
Pp.:what:
sent from a jellybean filled epic touch.
No don't live near anything like that. Its definitely the phone. I just need to get them to send me a new one somehow.
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i doubt they will give out new ones now, since the s3 has been out for a while and s4 rumors are running rampant and that usually means a release in the near future. what i don't get is how Samsung/sprint can let so many defective units remain in circulation. you would think a recall would have happened at some point. i cant get my gps to work if my life depended on it and i tried every trick in the book and 2 replacements to fix it. Though i guess it doesnt matter to me at this point since im jumping ship to t-mobile as soon as the s4 drops
although, im curious to know if the other gs2 variants have the same issues just to know who i should blame.