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I cant understand why a 200 dollar phone has such horrible signal strength. I have stock rom gb ( i am rooted though) running on my incredible 2, and my db level is always between -90 to -102 showing 1 bar or none while my wifes droid x shows -72db to -70 at all times all over our house and everywhere we go. It gets even worse when I put a silicone case from verizon on it. Is there anything I can do"? I had a thunderbolt that had slightly better signal but this is ridiculous, anyone else experiencing this?
I think if this continues , I might not have a choice but to trade this phone for something else. I would really like to keep this though so any suggestions would really be appreciated thanks
Unless the devices were calibrated on the same equipment, you can't rely on the accuracy of their signal strength measurements.
Are you having any REAL problems or do you just not like what your phone displays and perceive a problem? Mine shows between -80 and -100 usually and I get great call and data performance out of it.
Try going into settings-calls-then network. I changed from global to cdma and it seemed to help. Ymmv
Sent from my ADR6350 using XDA Premium App
Try a different back cover. The antenna is in that. May have a bad cover. Mine came with two and one of them gave me better signal than the other. Take it to verizon, they should switch it out for free. Mine gets awesome signal everywere.
Bob
Sent from my Dinc2.
Bob-o said:
Try a different back cover. The antenna is in that. May have a bad cover. Mine came with two and one of them gave me better signal than the other. Take it to verizon, they should switch it out for free. Mine gets awesome signal everywere.
Bob
Sent from my Dinc2.
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that's really interestiing.
Can anyone confirm or have you tried factory reset after GB? On Froyo I had decent/good signal, but after GB it's been horrible. I am steady with 1-2 bars even in areas I used to get full bars and my dBm is around 90-102. My battery has seriously been crap since and I keep hearing and have been told by HTC/Verizon to do a factory reset to fix it but I don't know if I want to. Just curious if anyone has done it.
Bob-o said:
Try a different back cover. The antenna is in that. May have a bad cover. Mine came with two and one of them gave me better signal than the other. Take it to verizon, they should switch it out for free. Mine gets awesome signal everywere.
Bob
Sent from my Dinc2.
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Click to collapse
that is correct. the antenna is in the back cover. try removing the back cover and watch as it loses signal completely. to make things worse though, it seems the antenna is focused at the bottom of the case.. so similiar issue to what the iphone 4 was having.
i wonder if there's small booster antennas you could stick on to the phone somewhere(sure sounds like nonsense but i'd give it a try).
presence06 said:
Can anyone confirm or have you tried factory reset after GB? On Froyo I had decent/good signal, but after GB it's been horrible. I am steady with 1-2 bars even in areas I used to get full bars and my dBm is around 90-102. My battery has seriously been crap since and I keep hearing and have been told by HTC/Verizon to do a factory reset to fix it but I don't know if I want to. Just curious if anyone has done it.
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yeah of course they are going to tell you that b.s. just like if you go to the geek squad with a pc problem and they'll say "oh you need to reinstall windows".
i just know if you did a reset it wouldn't fix anything.
voxigenboy said:
yeah of course they are going to tell you that b.s. just like if you go to the geek squad with a pc problem and they'll say "oh you need to reinstall windows".
i just know if you did a reset it wouldn't fix anything.
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Click to collapse
Yea, it's the answer to solve anything just like Windows "Reboot the machine" fix.
I don't think I'll do a reset but it'd be nice to know if this will be addressed or if there's a manual fix we can do.
ok, for the hell of it i decided to buy this "cell phone signal booster"
http://www.amazon.com/gp/product/B0004EGFAG
apparently it'll come in 3-5 days so once it arrives i'll try it out and let you guys know if it actually works or not.
voxigenboy said:
ok, for the hell of it i decided to buy this "cell phone signal booster"
http://www.amazon.com/gp/product/B0004EGFAG
apparently it'll come in 3-5 days so once it arrives i'll try it out and let you guys know if it actually works or not.
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Click to collapse
They still sell those? You know it's just a sticker with some ink, right? It's not going to do anything for you. They've been around for something like 20 years now and have been proven to be junk...
nimdae said:
They still sell those? You know it's just a sticker with some ink, right? It's not going to do anything for you. They've been around for something like 20 years now and have been proven to be junk...
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Click to collapse
that's how desperate i am...
i used to have these 'radiation blocker' stickers i put on my old moto razr. doubt they did anything either but my old job was throwing them away so thought 'why not'.
Mine is horrible as well. Just got the phone 2 weeks ago b4 unl. data went bye bye. My old samsung rogue got amazing reception but this doesnt. I have not dropped a call yet though so maybe the reception bar is just a "dummy" graphic?
No difference from froyo to gb either
Sent from my ADR6350 using Tapatalk
This signal bar is definitely conservative. I've set the phone exactly next to my Galaxy Tab, both showing signal strength within 2 db of one another. The DInc2 showed 0 bars while the Galaxy Tab showed 2.
I know the extended battery with back cover gives me better reception then my standard cover. My phone loses signal, drops calls and isnt able to send texts or make calls sometimes while my wifes phone is able to and the wifi has been losing signal as well. On craigslist it goes
very interesting to know that the antenna is on the actual battery cover. i removed my cover and i wasnt able to see it (i assume it is built into the mold?)
eloyambres said:
Why do you think the cell phone signal booster is junk? Actually, I have got quite a good one which boost the signal at my apartment immensely. maybe you can go to their site and take a look. Their site is jammerall.com , hope I can be of help.
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Click to collapse
What I called junk was not a signal booster. It was a sticker to be placed in the battery compartment purported to boost signal when it does nothing at all. They use to be very expensive ($20-$50) until it was proven they didn't work, then the price dropped ($1-free).
Real signal boosters (pieces of hardware which will actively boost/relay a signal) actually do something to boost signal, and they really work. They also tend to not be cheap.
luzhangmin said:
Different from other electronics, cell phones have become the necessity of every one's daily life. If someone still has no idea of mobile phones, you must say that "Out!" of course except the senior citizens. To be honest, cell phones really bring us lots of benefits. We use it for talking, sending and playing. With it, our life can be modern one, without it, we will be live in the Mars, you know, know nothing about each other. But do cell phones have no disadvantages? Of course not, more and more people are using cell phones at the cost of other interests. Noises are everywhere, especially the one of mobile phones. What should we do, throw them away? It is a stupid behavior. Have you ever heard cell phone signal booster? It is a new kind of device to solve this problem, effective in blocking the signals of your cell phone and its nearby base station. one side, the mobile phone really benefits us a lot, but another side we also benefit from its noises for a long time, so the fight between the cell phone and cell phone jammer has been a hot topic in society now. Which side you stand by, jamming or not, it depends on you.
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Click to collapse
Have you read the dates on the previous posts? Last year, August.
Hi All,
I had my first Sprint Galaxy S II Epic 4G Touch back in January, and everything seemed fine with it. Unfortunately I lost it, and I just got a new one from Best Buy Mobile/ebay. After I set up this phone (updated everything and got it activated it), I noticed some of the display features are different. For example, I think my alarm and answer calls buttons that you slide left and right look different...did I get a different model or something?
I also noticed that it reboots on its own a lot. Sometimes it's for no reason, sometimes it's when I'm playing a game like Tiny Tower or Pocket Frogs. Is this normal or do I need to contact Best Buy Mobile Solutions for an exchange?
Also, I notice that sometimes it won't connect to any data network (not the Sprint network, not 4G, not wifi). Even if I turn off 4G and turn it back on, nothing. I have to power off the phone and power it back on before it'll connect. Is this normal? Sometimes I wonder if it's because I'm getting on and off elevators so it doesn't connect...but shouldn't it be fine once I'm off the elevators and outside?
Thanks in advance! I wanted to double check with some people on here if this all is normal or if I need to talk to a CS rep to get it replaced before it's too late.
Assuming your phone is stock that is not normal. Try doing a factory reset if you are stock. If running a custom rom then perhaps the rom is causing your issues. Every phone gets the occasional hiccup but regular problems all the time means something isnt right.
AngelWings8 said:
Hi All,
I had my first Sprint Galaxy S II Epic 4G Touch back in January, and everything seemed fine with it. Unfortunately I lost it, and I just got a new one from Best Buy Mobile/ebay. After I set up this phone (updated everything and got it activated it), I noticed some of the display features are different. For example, I think my alarm and answer calls buttons that you slide left and right look different...did I get a different model or something?
I also noticed that it reboots on its own a lot. Sometimes it's for no reason, sometimes it's when I'm playing a game like Tiny Tower or Pocket Frogs. Is this normal or do I need to contact Best Buy Mobile Solutions for an exchange?
Also, I notice that sometimes it won't connect to any data network (not the Sprint network, not 4G, not wifi). Even if I turn off 4G and turn it back on, nothing. I have to power off the phone and power it back on before it'll connect. Is this normal? Sometimes I wonder if it's because I'm getting on and off elevators so it doesn't connect...but shouldn't it be fine once I'm off the elevators and outside?
Thanks in advance! I wanted to double check with some people on here if this all is normal or if I need to talk to a CS rep to get it replaced before it's too late.
Click to expand...
Click to collapse
What software is it running is it on el29 or what the Los you are talking about was corrected a ota ago .... Does it get hot before it reboots....playing graphic intensive games can get it hot in a hurry.....as far as the first thing yes little things have changed it went from 2.3.4 to 2.3.6
Sent from my SPH-D710 using xda premium
Thanks for the replies! Sorry it took so long (haven't had a chance to check XDA in awhile). Yes, my phone is stock - I've never modified it or anything. I have noticed that it restarts when I'm playing probably a more graphic intensive game (I noticed that Tiny Tower and Pocket Frogs give a notice that it "has not been tested on this device", so maybe that's the issue).
In terms of losing connection, I know that it happens pretty often but I chalked it up to me being on elevators throughout the day getting to/from work/home. But sometimes just turning on/off 4G won't fix it...I have to turn the phone completely off and back on and sometimes I'll get a mass flood of texts that I guess my phone wasn't receiving. Should I just do a factory reset or contact Best Buy Mobile Solutions about the problem? Also, would I contact Best Buy Mobile Solutions (who I bought it from) or Sprint? Thanks!
Start with sprint and they will let you know what to do next.
Just curious, what version does it show on your phone? If you're not on EL29 (current OTA) you may want to try that first and see how it does.
I actually did contact Best Buy Mobile solutions, and they replied "All of these things are normal. If you don't want to keep it here is the return information." I'll have to do an online chat with Sprint later tonight to see what they say.
As far as the versions, I'm showing Android version 2.3.6, and Baseband version S: D710.10 S.EL29. Build number GINGERBREAD.EL29. Is this all correct?
Well, you're on the right version... but I wonder which BB you spoke to. There is a clear issue just on the rebooting alone, not even considering the other issues that you noticed.
If you can I would say head over to a Sprint store. Don't know where in Chi-town you are but there's plenty of them around. For example, NW burbs has quite a few in and around Schaumburg. I think you'll get a better response from this than even the chat.
Good luck!
AngelWings8 said:
I actually did contact Best Buy Mobile solutions, and they replied "All of these things are normal. If you don't want to keep it here is the return information."
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Click to collapse
those things are most certainly not "normal". BB tech support, ugh. Wage slaves that couldn't GAF about you or your purchase.
Sent from my calculator watch.
Thanks! I'll try to bring it to a Sprint store sometime this week...will post an update if I find out anything!
AngelWings8 said:
I actually did contact Best Buy Mobile solutions, and they replied "All of these things are normal. If you don't want to keep it here is the return information." I'll have to do an online chat with Sprint later tonight to see what they say.
As far as the versions, I'm showing Android version 2.3.6, and Baseband version S: D710.10 S.EL29. Build number GINGERBREAD.EL29. Is this all correct?
Click to expand...
Click to collapse
Just had to say lol @ bestbuy mobile. Yeah it's normal phones aren't supposed to retain a signal and they're suppoosed to turn themselves off whenever they feel like
I've been having an issue with my softkeys (settings, home, etc...). They will randomly press opening settings, going back and opening the recent apps. Usually it does a combination of all of them and the only way to fix it is to turn off the screen and turn it back on.
I first thought this was a rom problem and switched to a new one. This didn't help so I believe it has to do with hardware. I looked up online and people say that it is a screen or battery problem. So I flashed to stock ICS and brought it into sprint, the guy was nice and stuff but he said he couldn't do anything unless we could make it happen. It wouldn't do it, so he couldn't do anything about it.
I'm wondering if it actually is a software issue or something that I'd be able to fix myself. Has anyone had any problems like this? It's not too often but often enough to be annoying. Any help would be nice.
Thanks in advance
I've heard pepper have issues with soft keys in low signal areas but never heard of that issue.. When you left the store did you have the problem on stock ics still
-TeaM VeNuM Like A Boss
Well, I flashed back to Paranoid when I got back home and so far I've had no problems. I haven't been using my phone though, I'll have to see how this goes.
MiguelHogue said:
I've heard pepper have issues with soft keys in low signal areas but never heard of that issue.. When you left the store did you have the problem on stock ics still
-TeaM VeNuM Like A Boss
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I have the issue of menus open and close in all apps and from home screen in low to no signal areas. Some times making the phone unusable. If I turn mobile data off seems to cure the random menu opening issue... Becomes 1/2 a phone... No data and 10 a month for... What oh ya high speeds data... Used to get 10 Meg download on 4G until a couple months ago.. Now only getting 700K, I think the Sprint tower near my house was stolen lol is that a word? FI27 is out, might help. My phone has been flagged for liquid damage so hard to find out if it's a hardware problem causing the menu issues. My upgrade isn't until May so I will make the most till then. NOTE 2? Little Rant in your thread OP... Sorry
Sent from my SPH-D710 using Tapatalk 2
I don't mind the rant
I think it may have something to do with signal however. I was at work today and I got a bunch of random presses again. There was a good sized storm and I only had a bar or two. I'm also still wondering if it is software but I cant even stand to use stock ICS to see if it happens, if I couldn't use custom roms I don't think I would even own an android phone.
I was at the gym last night... 1 to no bars, menus and soft keys started poping like crazy... Turned off mobile networks.. 3G data and not one more Phantom menu press... If I wasn't so lazy I would use a custom prl and roam control... Bet that would cure my low signal areas. I will test that theory soon.
I had same menu action when I Odin stock el29 GB, with all modems I flashed
Sent from my SPH-D710 using Tapatalk 2
Xynche said:
I don't mind the rant
I think it may have something to do with signal however. I was at work today and I got a bunch of random presses again. There was a good sized storm and I only had a bar or two. I'm also still wondering if it is software but I cant even stand to use stock ICS to see if it happens, if I couldn't use custom roms I don't think I would even own an android phone.
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Click to collapse
I have use menu other Android devices my first phone was a Samsung moment, i rooted all my phones and i 've never had this problem, i even called Samsung and they say its sprints network not software or hardware, so i will take my phone to another store to see if i have better luck
I was experiencing the same problem on Gamer Mod. Even reflashed after fully wiping everything and still had it happening... was using apex launcher...but never happened to me before. Anyway wiped again and flashed back to blue kuban and its gone.
Shame because I really liked gamer mod.
Sent from my SPH-D710 using XDA
I don't see how a network can cause an issue like this though.
Also, I've tried wiping and flashing multiple roms on everything from GB to JB and still the same thing.
It is a low signal issue. The end. Only solution.. Get it replaced. My co worker had it. So I had first hand experience with it.
Sent from my SPH-D710 using xda app-developers app
When I brought it in he said he can only do something if we could duplicate the problem. Should I call Sprints call center and see what they can do? Would they already know about the problem or are they going to pretend like they've never had an issue like it. Do I have to flash back to stock ICS or do they not care? Sorry about the questions, I'm just pretty new to having my own phone plan and my own problems and don't really know how to deal with them yet.
Xynche said:
When I brought it in he said he can only do something if we could duplicate the problem. Should I call Sprints call center and see what they can do? Would they already know about the problem or are they going to pretend like they've never had an issue like it. Do I have to flash back to stock ICS or do they not care? Sorry about the questions, I'm just pretty new to having my own phone plan and my own problems and don't really know how to deal with them yet.
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Click to collapse
You have to unroot the phone or they will say the rooting its causing this problem or even worse they will say it's big no no to root phones and they will invalidated your warranty, show them this video http://www.youtube.com/watch?v=xKG-iq4XezU so they get an idea what the problem is
That is really odd, hadn't heard of that before. I instantly thought hardware, but it sounds like it has been proven otherwise. Is your device under warranty? If so, could be worth the hassle of a replacement, otherwise sprint call center is pretty worthless in general. They will give you pre made responses and tell you they were not aware of any such issue unless you get someone who actually gives any kind of a crap haha. Good luck! Be sure to post any updates!
Xynche said:
When I brought it in he said he can only do something if we could duplicate the problem. Should I call Sprints call center and see what they can do? Would they already know about the problem or are they going to pretend like they've never had an issue like it. Do I have to flash back to stock ICS or do they not care? Sorry about the questions, I'm just pretty new to having my own phone plan and my own problems and don't really know how to deal with them yet.
Click to expand...
Click to collapse
The only way to duplicate the problem everytime on my phone is to go to a low signal area. Ask the Sprint tech to go with you maybe buy them a cup of coffee and a donut.
Sent from my SPH-D710 using Tapatalk 2
Xynche said:
I've been having an issue with my softkeys (settings, home, etc...). They will randomly press opening settings, going back and opening the recent apps. Usually it does a combination of all of them and the only way to fix it is to turn off the screen and turn it back on.
I first thought this was a rom problem and switched to a new one. This didn't help so I believe it has to do with hardware. I looked up online and people say that it is a screen or battery problem. So I flashed to stock ICS and brought it into sprint, the guy was nice and stuff but he said he couldn't do anything unless we could make it happen. It wouldn't do it, so he couldn't do anything about it.
I'm wondering if it actually is a software issue or something that I'd be able to fix myself. Has anyone had any problems like this? It's not too often but often enough to be annoying. Any help would be nice.
Thanks in advance
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1877155&highlight=ghost
Ok, before I call in I have one last question. Will they send me a loaner phone? I need my phone for work and what not so if I cant get something temporary then I'm not even going to be able to send it in.
Not sure if this will answer your question but a co-worker recently had to take his OG EVO in for service. They gave him a loaner phone, an EVO 3D.
My wife's E4GT had the same phantom soft key issue. It was recently replaced due to another unrelated issue and so far, no issues.
Sent using my HTC EVO 4G and a magic wand
Very last question, I promise. Should I call Sprint or call Samsung directly? I'm most likely going to try and get it replaced this weekend. Hoping that everything goes well.
Short of a sledge hammer or selling the phone is there any remedy?
Phantom keys were crazy on my phone yesterday. I hadn't seen the problem very much in a week or so. I have no idea what was going on, but cleared dalvik cache and that seemed to help. No problems with it today. I wish I could figure out a correlation besides poor signal.
I have been having a lot of problems with my new honey, namely in the signal department! I went through a whole thing with it right after activation...it worked, then didn't, then did...etc. A chat session, phone call, & 2 trip to the actual store (all in 1 day!) resulted in them doing a factory reset and sending me on my looney way. It seemed to have helped, for about a day and a half. Now it is dropping signal again! It seems to do so, sometimes, when I have the wifi on. But then sometimes not (I'm not sure if wifi is culprit or coincidence.)
The ATT store employees said I may have changed a setting (I'm sure I didn't as I don't know of any setting that would even cause that!) and also "explained" my signal will naturally fluctuate...(They think I am an idiot, obviously and of course the phone was working fine when I was there...duh!) They also gave me a new sim card.
I *really* want to love this phone! But I'm finding it frustratingly undependable. Texts won't send when I need them to. I'm not getting them either, always. Voice is hit or miss when it drops (sometimes it works, sometimes not.) I have ALSO noticed the signal is not as strong as my old beloved Cappy. That thing was a horse (and I'm thinking of going back to it if this new one doesn't wise up!) Seriously, $300 bucks for a brand new phone & it can't keep a proper signal?
Is it the radio? Is it the software (still 100% stock, unrooted)? Should I make them give me a new one? What if it doesn't work, either? Flashing it to fix the issue is fine for me, but I've been holding out for multi-view before I get flash-crazy. lol Not to mention I may have to return it so better to not mess with it [yet]. I'm very frustrated & tired of getting looked upon like I'm the typical woman idiot who is not as smart as her new smartphone!!! I am NOT imagining it!!!
k.babymamma said:
I have been having a lot of problems with my new honey, namely in the signal department! I went through a whole thing with it right after activation...it worked, then didn't, then did...etc. A chat session, phone call, & 2 trip to the actual store (all in 1 day!) resulted in them doing a factory reset and sending me on my looney way. It seemed to have helped, for about a day and a half. Now it is dropping signal again! It seems to do so, sometimes, when I have the wifi on. But then sometimes not (I'm not sure if wifi is culprit or coincidence.)
The ATT store employees said I may have changed a setting (I'm sure I didn't as I don't know of any setting that would even cause that!) and also "explained" my signal will naturally fluctuate...(They think I am an idiot, obviously and of course the phone was working fine when I was there...duh!) They also gave me a new sim card.
I *really* want to love this phone! But I'm finding it frustratingly undependable. Texts won't send when I need them to. I'm not getting them either, always. Voice is hit or miss when it drops (sometimes it works, sometimes not.) I have ALSO noticed the signal is not as strong as my old beloved Cappy. That thing was a horse (and I'm thinking of going back to it if this new one doesn't wise up!) Seriously, $300 bucks for a brand new phone & it can't keep a proper signal?
Is it the radio? Is it the software (still 100% stock, unrooted)? Should I make them give me a new one? What if it doesn't work, either? Flashing it to fix the issue is fine for me, but I've been holding out for multi-view before I get flash-crazy. lol Not to mention I may have to return it so better to not mess with it [yet]. I'm very frustrated & tired of getting looked upon like I'm the typical woman idiot who is not as smart as her new smartphone!!! I am NOT imagining it!!!
Click to expand...
Click to collapse
I would definitely take it back and make them give you a new one.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Sounds like your antennae is shorting out or something like it wasn't soldered properly or the cable isn't secure. Would explain why WiFi affects it. I'd go there and demand a replacement and if they don't wanna budge your within 30 day no questions return. Then go to a diff store and get a new one. I really don't see it being a software issue.
Sent from my SAMSUNG-SGH-I317 using xda premium
cjsspape said:
Sounds like your antennae is shorting out or something like it wasn't soldered properly or the cable isn't secure. Would explain why WiFi affects it. I'd go there and demand a replacement and if they don't wanna budge your within 30 day no questions return. Then go to a diff store and get a new one. I really don't see it being a software issue.
Sent from my SAMSUNG-SGH-I317 using xda premium
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Click to collapse
Is it possible that whatever the problem was, it miraculously resolved itself? I had it drop signal two more times since this post, then nothing since. It's been working perfectly. I hate to keep it if it might arise again but I hate to return it if it was some weird fluke thing.
This may or may not be related to the above problem: has anyone noticed their reception is not as good as on a previous device? I had a Cappy and it always got great signal. I noticed this one is not as strong in the same places I previously visited with my old phone. Although admittedly, it seems to be improving. Does that even make sense or is even possible? Just like me, my phone has to be the goofball of the bunch!
k.babymamma said:
Is it possible that whatever the problem was, it miraculously resolved itself? I had it drop signal two more times since this post, then nothing since. It's been working perfectly. I hate to keep it if it might arise again but I hate to return it if it was some weird fluke thing.
This may or may not be related to the above problem: has anyone noticed their reception is not as good as on a previous device? I had a Cappy and it always got great signal. I noticed this one is not as strong in the same places I previously visited with my old phone. Although admittedly, it seems to be improving. Does that even make sense or is even possible? Just like me, my phone has to be the goofball of the bunch!
Click to expand...
Click to collapse
Haha I'm glad its working better but I still think it may be hardware related. I get better signal now with this device then my sIII or my note before it. Have ya done anything to your phone at all? Root mod etc?
Sent from my SAMSUNG-SGH-I317 using xda premium
cjsspape said:
Haha I'm glad its working better but I still think it may be hardware related. I get better signal now with this device then my sIII or my note before it. Have ya done anything to your phone at all? Root mod etc?
Sent from my SAMSUNG-SGH-I317 using xda premium
Click to expand...
Click to collapse
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
k.babymamma said:
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
Click to expand...
Click to collapse
With enough "negotiating" they'll take it back haha. Plus are you still within your no ask return window? Just explain how its sporatic but annoying to the point its not functional for reliable use and they should do something within their power to help ya out
Sent from my SAMSUNG-SGH-I317 using xda premium
k.babymamma said:
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
Click to expand...
Click to collapse
You spent enough money on the device, you should be absolutely happy with it, not apprehensive. If you wait past the return date, it's going to sit in the pit of your stomach for 20 months and ruin your enjoyment of it until you can upgrade again. Not worth it. Smile your brightest smile, walk into the store, very nicely tell them that you've had multiple issues and the AT&T phone reps said to go in and ask for an exchange. That's it. They're going to count on you being intimidated and going away. Smile, be nice, and don't be intimidated.
If they say you have to reproduce the problem, invite them to spend the day with you. The Note 2 is amazing and you shouldn't settle if you believe your hardware is having problems.
UserNamer said:
You spent enough money on the device, you should be absolutely happy with it, not apprehensive. If you wait past the return date, it's going to sit in the pit of your stomach for 20 months and ruin your enjoyment of it until you can upgrade again. Not worth it. Smile your brightest smile, walk into the store, very nicely tell them that you've had multiple issues and the AT&T phone reps said to go in and ask for an exchange. That's it. They're going to count on you being intimidated and going away. Smile, be nice, and don't be intimidated.
If they say you have to reproduce the problem, invite them to spend the day with you. The Note 2 is amazing and you shouldn't settle if you believe your hardware is having problems.
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Click to collapse
Yes. I have decided to take it in later today, as my 14 days is up on Friday. I hope they have stock of them. Anyhow...I have another question. If a phone is sitting still with no movement (and the weather is good, lol) will there be variations in signal strength? I get 3 bars with 4G showing, then it drops to one tiny bar. Sometimes the 4G disappears then reappears. The it will go back up to 4 bars. All in the course 5 minutes! I do realize signal will vary with movement but will it if your phone is just sitting there?
I am trying to experiment a little. I just realized/remembered that I had (uneventfully) dropped my phone (not hard, in-case) about the same time as my dropped signal problem pretty much resolved itself. So then I was like, hmm, maybe there IS something loose inside. I've tried gently shaking/jarring it here on my desk, coincidentally with the bars dropping back to just 1 as a result. But then again it may be coincidental as they are seeming to waiver A LOT. I just wondered if it is normal.
I never really stared at my old phone (Galaxy1) here at my desk but I'm almost positive it always had more than 1 bar at this same location and I never noticed it waiver like this one. But like I said I never had to make myself stare at it to check, either! lol Just wondering if someone knows a little more about cellphone signal 101 than me.
I have the issue of no 4G HSPA+ but I can get a strong LTE signal when in an LTE reception area. I'm wondering if you are in an LTE area and can get LTE? Where are you located?
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
I have noticed problems with my GN2 as well. Mine shows I have signal but my data stalls or doesn't seem to work as it should. I'm in an area where there shouldn't be any problems. Only seems to happen in non LTE areas. Whenever I have LTE signal this thing is blazing fast.
Sent from my Nexus 7 using XDA Premium HD app
Update: Took the phone in. Basically, they had never heard of the issue with this phone. But...I walked away with a replacement. So far so good though I've had it only a few hours. The girl was very nice & explained even though I was borderline limit she would take care of me. I told her I received it Fri the 9th but she said they were basing the 14 days on the 7th! I said I didn't physically have it till the 9th! Jeeze. Moot point since she was going to take care of it anyhow but it just concerned me how (corporate) att could chop 2 days of my in-store return time!
So no, I'm not in LTE land, unfortunately. 3g H+ & E only though I can't complain about the coverage or speed. Good enough for me 4 sure.
The signal bars waivered quite a bit even while in the store. They said while some fluctuation is normal it shouldn't be as much as it was doing especially with the close proximity of the tower & good weather and especially while just sitting on the counter.
I downloaded the free app "No Signal Alert" from the Play Store. In just a few hours it recorded lost signal 4 times! (In a very good coverage area) [my first phone b4 the exchange] Consider using it if you want to see if you are losing signal like I was. Handy app!
Hopefully this is a good one. I know it sounds goofy but this phone seems to even move faster than the other. Weird. It will be interesting to hear if anyone else is having this problem. Maybe there was a bad batch of them or something? Like the Nexus I read about & their signal problems.
Sent from my awesome gn2 jesusphone using xda app-developers app
Haha im glad that they helped ya! No its not goofy or silly to think that one phones faster then another because no two phones are alike. The silicone chips are very different and performance can very greatly. I had an s3 that wouldnt take custom kernels to save its life but I got it replaced after a two year old and a toilet incident haha and that one took even the most abusive settings in stride!
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I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
williamsjscott said:
I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Click to expand...
Click to collapse
Yea my wifi lte transfer is always spot on so something may be wrong
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williamsjscott said:
I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Click to expand...
Click to collapse
Sounds very similar to how mine is acting. I'm wondering if it is the ATT smart WiFi app causing the problem. Shows data incoming and outgoing but stalls.
Sent from my Nexus 7 using XDA Premium HD app
kkl0wn said:
Sounds very similar to how mine is acting. I'm wondering if it is the ATT smart WiFi app causing the problem. Shows data incoming and outgoing but stalls.
Sent from my Nexus 7 using XDA Premium HD app
Click to expand...
Click to collapse
That's exactly how it's acting for me. I just now disabled the AT&T Smart WiFi app and after a quick restart and toggle test there was no problems, but I'm not sure if the problem will only pop up after I've been on wifi for a while. I'm going to see if it keeps doing it tomorrow.
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Disabling Smart WiFi appeared to fix the problem.
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What I noticed today is that when this same issue happens, with 4G icon and wifi icon both active, it occurs after I manually check for a firmware update within the system settings. The 4G icon doesn't go away until I reset the phone.
Also I manually deleted the all the AT&T boat ware apps before this was happening so the smart wifi app is not causing this for me.
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Weird, if you get the issue and don't have the Smart WiFi app then it must be something else and it was coincidence that it worked normal for me today. I've only checked for firmware once (when I first got my phone) so it must be something else causing it. I'm hoping the multi view firmware will also have a fix for it.
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For those who received their XLs in February after the delay (who ordered in November/December), have you been experiencing issues? I had trouble activating the phone and ever since, my cellular connection has been spotty. Even when it says its connected, texts and calls sometimes fail to go through or drop. Despite the reviews, I have experienced some lag and freezes. And my battery life definitely does not last a day (I have to charge it twice a day for moderate to light use with 2 hours screen on time). I wonder if this is common with the new batch of XLs that were shipped out or if, I hope, I just received a faulty device.
Try flashing the new Feb factory image, it will wipe all data and be a complete factory reset. Try that it will most likely fix any issue or issues.
I'm completely stock (locked and unrooted) and have done a couple factory resets. I'm on the latest build. Would it still help? If so, how do I do it?
RLPSZ said:
I'm completely stock (locked and unrooted) and have done a couple factory resets. I'm on the latest build. Would it still help? If so, how do I do it?
Click to expand...
Click to collapse
Go to the link below and follow googles instructions. Pick the feb image that is in the Marlin section and listed for Verizon and most others, unless your on rogers which the other is supposed to be for rogers which is in Canada.
https://developers.google.com/android/images?hl=en
Is you're phone from vzw or directly from Google.
RLPSZ said:
I'm completely stock (locked and unrooted) and have done a couple factory resets. I'm on the latest build. Would it still help? If so, how do I do it?
Click to expand...
Click to collapse
Oh sorry about that I looked past the part where you listed your stock and locked. Since your all factory I would call verizon and let them troubleshoot it, or if you bought through the google play store contact google cs about it, because you cant flash factory images with a locked bootloader.
Thanks for the replies! I bought it directly through Verizon and they will be sending out a replacement (in a couple weeks tho :/). I'm just wondering if anyone else with a February-delivered XL has been dealing with these issues.
RLPSZ said:
Thanks for the replies! I bought it directly through Verizon and they will be sending out a replacement (in a couple weeks tho :/). I'm just wondering if anyone else with a February-delivered XL has been dealing with these issues.
Click to expand...
Click to collapse
No problem here. Got mine last week.
Picked up mine from a corporate Verizon store a week ago and my cell connection is garbage. No service 30% of the time for no reason. Not to mention, the wifi calling keeps disabling itself. I going to try a factory wipe and reflash a Google image to see if that helps.
mycomputerisjunk said:
Picked up mine from a corporate Verizon store a week ago and my cell connection is garbage. No service 30% of the time for no reason. Not to mention, the wifi calling keeps disabling itself. I going to try a factory wipe and reflash a Google image to see if that helps.
Click to expand...
Click to collapse
Are you running a custom rom or stock ? Honestly I get better signal and performance running the rom Pure Nexus and the Elemental x kernel. If your on stock I would recommend giving Pure Nexus a try and Elemental x also.
I got my pixel xl at the beginning of feb, thru verizon, so far no problems. The pixel xl definitely doesnt get the same reception as my g3 did/does. All i can say is thank god im not having any issues with wifi calling, cuz i now get zero bars at my home. Purenexus is pretty nice, but i saw no gain in reception using it but ymmv. The only other thing is with substratum on PN, regardless which theme i choose they all set the color of links in irc for android to the same color as the background.
Sent from my VK810 4G using Tapatalk
RLPSZ said:
Thanks for the replies! I bought it directly through Verizon and they will be sending out a replacement (in a couple weeks tho :/). I'm just wondering if anyone else with a February-delivered XL has been dealing with these issues.
Click to expand...
Click to collapse
couple of weeks? how come I'm getting a replacement tomorrow and I talked to them sunday Feb 19.
alobear said:
couple of weeks? how come I'm getting a replacement tomorrow and I talked to them sunday Feb 19.
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Click to collapse
That's what they had told me. Though I did notice that they shipped it yesterday!
RLPSZ said:
That's what they had told me. Though I did notice that they shipped it yesterday!
Click to expand...
Click to collapse
Guess what? Verizon shipped a regular Pixel instead of an XL! Verizon has been messing up and misleading at every freaking point. This is unacceptable on so many levels. And they charged me for it!
And they no doubt will make it right. Ffs anybody or company if you prefer, can make mistakes, nobodies perfect. But, because verizon is everyones favorite whipping boy any and all oopses are just dogpiled onto. Give just a tiny bit of room for human error, believe me, they undoubtedly will do something else before long to incur everyones anger.
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wyrdtrtle said:
And they no doubt will make it right. Ffs anybody or company if you prefer, can make mistakes, nobodies perfect. But, because verizon is everyones favorite whipping boy any and all oopses are just dogpiled onto. Give just a tiny bit of room for human error, believe me, they undoubtedly will do something else before long to incur everyones anger.
Sent from my VK810 4G using Tapatalk
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Click to collapse
Of course, I understand this is a mistake and human error is normal. But, it can be frustrating for someone after ordering a phone, it taking two months to be delivered with constantly being told different dates and information each time they contact Verizon, being promised a fee being waived by one rep but then being told otherwise by another, and then again being promised it but it not being applied after multiple calls. Then, the same thing occurs with a Daydream View. Then, when the phone finally arrives, it has cellular and battery issues. Then, when a replacement phone is promised, it turns out the be the wrong one. And this is just a summary. I had to speak with Verizon multiple times for different things and the customer service to address these issues was not so great.
To update on this situation, they now tell me I need to wait for this phone to arrive and activate it, in order to return it for a refund and receive the correct replacement without charge. So I still have to wait another couple weeks to enjoy a usable Pixel XL :/
I feel your pain, ordered mine dec 15th, i also kept getting diff shipping dates, was literally on the phone cancelling my order when the shipped e-mail arrived. I didnt have a clue about the vr headset until fedex dropped it off on monday cuz i had not returned their call that previous fri.
I can understand your frustration, and tbh, had forgotten the litany of mishaps you had already gone thru, i just see and read so many gripe fests against them, and most of them are from people that are mad about the locked bootloader and they then blame them for world climate change, dropping birthrates, famine, pestilence and hillary losing. Allbeit, that last one i for one would praise them for, if it were their doing.
Anyhoo, dealing with most any corporation can and often is a PITA, but ill say this, after six years, verizon has not once failed to make it right by me. The wait has rarely been very long, but it has happened.
Hope they fix it for you sooner rather then later.
Sent from my VK810 4G using Tapatalk
I got a QB and a VS Pixel XL in February. No problems at all. I live in a rural area and both my wife and I had Samsung GS4 phones before these. I actually get a little better reception I believe.
The only problem I've run into is Trusted Voice doing its auto-disable thing, but I applied the workaround and haven't had any problems since.
My battery life is really good. I play Pokemon Go with my kids and use my phone as a hot-spot, and I can still get through a full day. Though, if I'm around a charger when the phone hits 50% I just charge it anyway.
JU57US said:
I got a QB and a VS Pixel XL in February. No problems at all. I live in a rural area and both my wife and I had Samsung GS4 phones before these. I actually get a little better reception I believe.
The only problem I've run into is Trusted Voice doing its auto-disable thing, but I applied the workaround and haven't had any problems since.
My battery life is really good. I play Pokemon Go with my kids and use my phone as a hot-spot, and I can still get through a full day. Though, if I'm around a charger when the phone hits 50% I just charge it anyway.
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Click to collapse
That's good to hear! It means I just received a faulty device and the replacement should work fine. I was worried that the new batch may have all come out like this since perhaps Google rushed their production by reducing time for quality checks or something like that.
I still haven't received a replacement :/ Verizon keeps sending a regular Pixel by accident.
Anyways, from the many conversations I've had with them, they eventually admitted that the February XL's have had multiple reports of issues with activation, like mine did.
Did anyone else have activation and cellular issues? If so, how are your phones doing now?