I have been having a lot of problems with my new honey, namely in the signal department! I went through a whole thing with it right after activation...it worked, then didn't, then did...etc. A chat session, phone call, & 2 trip to the actual store (all in 1 day!) resulted in them doing a factory reset and sending me on my looney way. It seemed to have helped, for about a day and a half. Now it is dropping signal again! It seems to do so, sometimes, when I have the wifi on. But then sometimes not (I'm not sure if wifi is culprit or coincidence.)
The ATT store employees said I may have changed a setting (I'm sure I didn't as I don't know of any setting that would even cause that!) and also "explained" my signal will naturally fluctuate...(They think I am an idiot, obviously and of course the phone was working fine when I was there...duh!) They also gave me a new sim card.
I *really* want to love this phone! But I'm finding it frustratingly undependable. Texts won't send when I need them to. I'm not getting them either, always. Voice is hit or miss when it drops (sometimes it works, sometimes not.) I have ALSO noticed the signal is not as strong as my old beloved Cappy. That thing was a horse (and I'm thinking of going back to it if this new one doesn't wise up!) Seriously, $300 bucks for a brand new phone & it can't keep a proper signal?
Is it the radio? Is it the software (still 100% stock, unrooted)? Should I make them give me a new one? What if it doesn't work, either? Flashing it to fix the issue is fine for me, but I've been holding out for multi-view before I get flash-crazy. lol Not to mention I may have to return it so better to not mess with it [yet]. I'm very frustrated & tired of getting looked upon like I'm the typical woman idiot who is not as smart as her new smartphone!!! I am NOT imagining it!!!
k.babymamma said:
I have been having a lot of problems with my new honey, namely in the signal department! I went through a whole thing with it right after activation...it worked, then didn't, then did...etc. A chat session, phone call, & 2 trip to the actual store (all in 1 day!) resulted in them doing a factory reset and sending me on my looney way. It seemed to have helped, for about a day and a half. Now it is dropping signal again! It seems to do so, sometimes, when I have the wifi on. But then sometimes not (I'm not sure if wifi is culprit or coincidence.)
The ATT store employees said I may have changed a setting (I'm sure I didn't as I don't know of any setting that would even cause that!) and also "explained" my signal will naturally fluctuate...(They think I am an idiot, obviously and of course the phone was working fine when I was there...duh!) They also gave me a new sim card.
I *really* want to love this phone! But I'm finding it frustratingly undependable. Texts won't send when I need them to. I'm not getting them either, always. Voice is hit or miss when it drops (sometimes it works, sometimes not.) I have ALSO noticed the signal is not as strong as my old beloved Cappy. That thing was a horse (and I'm thinking of going back to it if this new one doesn't wise up!) Seriously, $300 bucks for a brand new phone & it can't keep a proper signal?
Is it the radio? Is it the software (still 100% stock, unrooted)? Should I make them give me a new one? What if it doesn't work, either? Flashing it to fix the issue is fine for me, but I've been holding out for multi-view before I get flash-crazy. lol Not to mention I may have to return it so better to not mess with it [yet]. I'm very frustrated & tired of getting looked upon like I'm the typical woman idiot who is not as smart as her new smartphone!!! I am NOT imagining it!!!
Click to expand...
Click to collapse
I would definitely take it back and make them give you a new one.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Sounds like your antennae is shorting out or something like it wasn't soldered properly or the cable isn't secure. Would explain why WiFi affects it. I'd go there and demand a replacement and if they don't wanna budge your within 30 day no questions return. Then go to a diff store and get a new one. I really don't see it being a software issue.
Sent from my SAMSUNG-SGH-I317 using xda premium
cjsspape said:
Sounds like your antennae is shorting out or something like it wasn't soldered properly or the cable isn't secure. Would explain why WiFi affects it. I'd go there and demand a replacement and if they don't wanna budge your within 30 day no questions return. Then go to a diff store and get a new one. I really don't see it being a software issue.
Sent from my SAMSUNG-SGH-I317 using xda premium
Click to expand...
Click to collapse
Is it possible that whatever the problem was, it miraculously resolved itself? I had it drop signal two more times since this post, then nothing since. It's been working perfectly. I hate to keep it if it might arise again but I hate to return it if it was some weird fluke thing.
This may or may not be related to the above problem: has anyone noticed their reception is not as good as on a previous device? I had a Cappy and it always got great signal. I noticed this one is not as strong in the same places I previously visited with my old phone. Although admittedly, it seems to be improving. Does that even make sense or is even possible? Just like me, my phone has to be the goofball of the bunch!
k.babymamma said:
Is it possible that whatever the problem was, it miraculously resolved itself? I had it drop signal two more times since this post, then nothing since. It's been working perfectly. I hate to keep it if it might arise again but I hate to return it if it was some weird fluke thing.
This may or may not be related to the above problem: has anyone noticed their reception is not as good as on a previous device? I had a Cappy and it always got great signal. I noticed this one is not as strong in the same places I previously visited with my old phone. Although admittedly, it seems to be improving. Does that even make sense or is even possible? Just like me, my phone has to be the goofball of the bunch!
Click to expand...
Click to collapse
Haha I'm glad its working better but I still think it may be hardware related. I get better signal now with this device then my sIII or my note before it. Have ya done anything to your phone at all? Root mod etc?
Sent from my SAMSUNG-SGH-I317 using xda premium
cjsspape said:
Haha I'm glad its working better but I still think it may be hardware related. I get better signal now with this device then my sIII or my note before it. Have ya done anything to your phone at all? Root mod etc?
Sent from my SAMSUNG-SGH-I317 using xda premium
Click to expand...
Click to collapse
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
k.babymamma said:
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
Click to expand...
Click to collapse
With enough "negotiating" they'll take it back haha. Plus are you still within your no ask return window? Just explain how its sporatic but annoying to the point its not functional for reliable use and they should do something within their power to help ya out
Sent from my SAMSUNG-SGH-I317 using xda premium
k.babymamma said:
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
Click to expand...
Click to collapse
You spent enough money on the device, you should be absolutely happy with it, not apprehensive. If you wait past the return date, it's going to sit in the pit of your stomach for 20 months and ruin your enjoyment of it until you can upgrade again. Not worth it. Smile your brightest smile, walk into the store, very nicely tell them that you've had multiple issues and the AT&T phone reps said to go in and ask for an exchange. That's it. They're going to count on you being intimidated and going away. Smile, be nice, and don't be intimidated.
If they say you have to reproduce the problem, invite them to spend the day with you. The Note 2 is amazing and you shouldn't settle if you believe your hardware is having problems.
UserNamer said:
You spent enough money on the device, you should be absolutely happy with it, not apprehensive. If you wait past the return date, it's going to sit in the pit of your stomach for 20 months and ruin your enjoyment of it until you can upgrade again. Not worth it. Smile your brightest smile, walk into the store, very nicely tell them that you've had multiple issues and the AT&T phone reps said to go in and ask for an exchange. That's it. They're going to count on you being intimidated and going away. Smile, be nice, and don't be intimidated.
If they say you have to reproduce the problem, invite them to spend the day with you. The Note 2 is amazing and you shouldn't settle if you believe your hardware is having problems.
Click to expand...
Click to collapse
Yes. I have decided to take it in later today, as my 14 days is up on Friday. I hope they have stock of them. Anyhow...I have another question. If a phone is sitting still with no movement (and the weather is good, lol) will there be variations in signal strength? I get 3 bars with 4G showing, then it drops to one tiny bar. Sometimes the 4G disappears then reappears. The it will go back up to 4 bars. All in the course 5 minutes! I do realize signal will vary with movement but will it if your phone is just sitting there?
I am trying to experiment a little. I just realized/remembered that I had (uneventfully) dropped my phone (not hard, in-case) about the same time as my dropped signal problem pretty much resolved itself. So then I was like, hmm, maybe there IS something loose inside. I've tried gently shaking/jarring it here on my desk, coincidentally with the bars dropping back to just 1 as a result. But then again it may be coincidental as they are seeming to waiver A LOT. I just wondered if it is normal.
I never really stared at my old phone (Galaxy1) here at my desk but I'm almost positive it always had more than 1 bar at this same location and I never noticed it waiver like this one. But like I said I never had to make myself stare at it to check, either! lol Just wondering if someone knows a little more about cellphone signal 101 than me.
I have the issue of no 4G HSPA+ but I can get a strong LTE signal when in an LTE reception area. I'm wondering if you are in an LTE area and can get LTE? Where are you located?
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
I have noticed problems with my GN2 as well. Mine shows I have signal but my data stalls or doesn't seem to work as it should. I'm in an area where there shouldn't be any problems. Only seems to happen in non LTE areas. Whenever I have LTE signal this thing is blazing fast.
Sent from my Nexus 7 using XDA Premium HD app
Update: Took the phone in. Basically, they had never heard of the issue with this phone. But...I walked away with a replacement. So far so good though I've had it only a few hours. The girl was very nice & explained even though I was borderline limit she would take care of me. I told her I received it Fri the 9th but she said they were basing the 14 days on the 7th! I said I didn't physically have it till the 9th! Jeeze. Moot point since she was going to take care of it anyhow but it just concerned me how (corporate) att could chop 2 days of my in-store return time!
So no, I'm not in LTE land, unfortunately. 3g H+ & E only though I can't complain about the coverage or speed. Good enough for me 4 sure.
The signal bars waivered quite a bit even while in the store. They said while some fluctuation is normal it shouldn't be as much as it was doing especially with the close proximity of the tower & good weather and especially while just sitting on the counter.
I downloaded the free app "No Signal Alert" from the Play Store. In just a few hours it recorded lost signal 4 times! (In a very good coverage area) [my first phone b4 the exchange] Consider using it if you want to see if you are losing signal like I was. Handy app!
Hopefully this is a good one. I know it sounds goofy but this phone seems to even move faster than the other. Weird. It will be interesting to hear if anyone else is having this problem. Maybe there was a bad batch of them or something? Like the Nexus I read about & their signal problems.
Sent from my awesome gn2 jesusphone using xda app-developers app
Haha im glad that they helped ya! No its not goofy or silly to think that one phones faster then another because no two phones are alike. The silicone chips are very different and performance can very greatly. I had an s3 that wouldnt take custom kernels to save its life but I got it replaced after a two year old and a toilet incident haha and that one took even the most abusive settings in stride!
Sent from my SAMSUNG-SGH-I317 using xda premium
I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
williamsjscott said:
I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Click to expand...
Click to collapse
Yea my wifi lte transfer is always spot on so something may be wrong
Sent from my SAMSUNG-SGH-I317 using xda premium
williamsjscott said:
I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Click to expand...
Click to collapse
Sounds very similar to how mine is acting. I'm wondering if it is the ATT smart WiFi app causing the problem. Shows data incoming and outgoing but stalls.
Sent from my Nexus 7 using XDA Premium HD app
kkl0wn said:
Sounds very similar to how mine is acting. I'm wondering if it is the ATT smart WiFi app causing the problem. Shows data incoming and outgoing but stalls.
Sent from my Nexus 7 using XDA Premium HD app
Click to expand...
Click to collapse
That's exactly how it's acting for me. I just now disabled the AT&T Smart WiFi app and after a quick restart and toggle test there was no problems, but I'm not sure if the problem will only pop up after I've been on wifi for a while. I'm going to see if it keeps doing it tomorrow.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Disabling Smart WiFi appeared to fix the problem.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
What I noticed today is that when this same issue happens, with 4G icon and wifi icon both active, it occurs after I manually check for a firmware update within the system settings. The 4G icon doesn't go away until I reset the phone.
Also I manually deleted the all the AT&T boat ware apps before this was happening so the smart wifi app is not causing this for me.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Weird, if you get the issue and don't have the Smart WiFi app then it must be something else and it was coincidence that it worked normal for me today. I've only checked for firmware once (when I first got my phone) so it must be something else causing it. I'm hoping the multi view firmware will also have a fix for it.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Related
Hi. Don't get me wrong, I love my phone, its excellent for internet and general usage BUT as a mobile phone its the worst I have ever had. I'm on 4.04 in the UK with o2. Been with o2 for over 15 years worked at the same place for over 15 years and lived at the same place for over 10years, in this time I have probably had over 12/14 mobile phones and never had the problems I have now. I know its got to be the phone as everything else has stayed the same! When at work I have to turn 3g off or don't have any signal all day, never had this with 2 iPhones and other Nokias. When at home I am always on wifi, but phone reception/quality is awful even though on previous 7 phones at this address I have never had any problems! I don't want to stray away from stock as its too complicated and I shouldn't have to to be honest! My only solution is sell the phone on eBay and go back to a previous phone which had better quality calls. Don't want to do this but cannot see any other solutions! If apple had made the iPhone 4 with a bigger screen I wouldn't have got this but I did and am generally happy with it but know as soon as I can, its going! Can't take the poor call quality anymore!
Rant over!
Get a new phone. That's your only option.
Sent from my Galaxy Nexus using xda premium
I love my call quality.
Nothing wrong here, I get at least enough signal to make a call everywhere that I go, that's all I ask for in my phone.
http://forum.xda-developers.com/showpost.php?p=25930237&postcount=71
Read my comments regarding signal strength.
El Daddy said:
Get a new phone. That's your only option.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I agree. Is a hardware issue nothing new here. I switching to the GS3 when it drops here in the U.S.
Sent from my Galaxy Nexus using xda premium
switched to one x
went from 20% no signal in house to 0%
much better
aimetti said:
switched to one x
went from 20% no signal in house to 0%
much better
Click to expand...
Click to collapse
Not sure what you mean?
Matcarroll said:
Not sure what you mean?
Click to expand...
Click to collapse
Signal Quality is perfect here... full bars, great call quality..
Not sure why you're experiencing the problem considering your environment has stayed the same...
1. You may want to pull out the SIM card and put it into your old phone to see if the signal is there... if you got a new SIM card with this phone, could be faulty? Maybe go into your provider and get a new one.
2. Have you tried factory resetting the phone? Maybe something you tried/downloaded then uninstalled caused havoc to your phone?
3. Is this bad quality consistant? Or over the past few days? Maybe your provider was tweaking their systems during certain times of the day?
4. Do you know anyone else with a GNEX that is on the same provider you are? Maybe try their phone in your environment and see if you have bad signal.
Not making excuses for the phone, but its hard to blame the product itself when the majority of others aren't having a problem... You may just have a defective unit that needs replacing. If you like the features of the phone compared to the other phones you've had, you may regret going back without at least trying a replacement unit
The only problem is the Wi-Fi is considerably inconsistent to let's say, a GS2. Otherwise, I haven't encountered any issues with call or connection.
Sent from my Galaxy Nexus using XDA
This is my second galaxy nexus phone and also second simcard and nothing different. I think it just has a awful radio! Had the same problem with old phone and returned it and now this one and likewise with different simcards. My reception/line quality is better when phone set to 2g only rather than 3g regardless as to whether I'm on wifi or not. I know loads of people are having similar problems, or certainly was before the new radio and 4.04 arrived. I only use phone for calls 10% of general use and as I said, it does everything else perfectly. Maybe I expect perfection!
I get one less bar than i had on my rezound. Never dropped a call though.
I got worse reception on the HTC myTouch 3G and 4G.
fix-this! said:
I get one less bar than i had on my rezound. Never dropped a call though.
Click to expand...
Click to collapse
hey, you look familiar lol
Have you tried flashing any other radios? The new radio that came with 4.0.4 did not work at all with my carrier here in Australia - ie I could not even get on the network. Flashed a different radio and now working fine...
What dBm do you get compared to other phones, not just looking at the bars.
Also don't cover the antenna with your hand in low signal areas, its very sensitive.
Matcarroll said:
This is my second galaxy nexus phone and also second simcard and nothing different. I think it just has a awful radio! Had the same problem with old phone and returned it and now this one and likewise with different simcards. My reception/line quality is better when phone set to 2g only rather than 3g regardless as to whether I'm on wifi or not. I know loads of people are having similar problems, or certainly was before the new radio and 4.04 arrived. I only use phone for calls 10% of general use and as I said, it does everything else perfectly. Maybe I expect perfection!
Click to expand...
Click to collapse
Then get a different phone, enjoy it, and forget this sad moment in your life.
Sent from my Galaxy Nexus using XDA
johnwaynegacy said:
hey, you look familiar lol
Click to expand...
Click to collapse
yeah i got a nexus from verizon when i traded in my rezound. couldn't stand sense and the horrid battery life.
if you guys want, try combining the 4.0.4 lte & 4.0.2 cdma radios in a hybrid type thing. i read this on rootzwiki and tried it tonight. so far it helped my reception.
Still got this problem. I am at the point where I am going to sell this phone and buy something else which I can use as a phone!
Matcarroll said:
Still got this problem. I am at the point where I am going to sell this phone and buy something else which I can use as a phone!
Click to expand...
Click to collapse
It was bad a month ago...did you expect something magical to happen?
Road trip yesterday, using telenav app for GPS on my E4GT and noticed when cell signal was low, the menu button seemed to go crazy and phone was unresponsive. Searched here, but it doesn't seem to happen to everyone.
Is it hardware related? Should I get new phone? Does it happen with ICS?
Sent from my SPH-D710 using xda premium
rehpot1 said:
Road trip yesterday, using telenav app for GPS on my E4GT and noticed when cell signal was low, the menu button seemed to go crazy and phone was unresponsive. Searched here, but it doesn't seem to happen to everyone.
Is it hardware related? Should I get new phone? Does it happen with ICS?
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
This happens to me when signal is low, my thought process is that if it's searching for signal, the cpu is prioritizing that rather than keeping track of the menu button.
Was your battery life terrible, by chance?
I have the telenav app too - I haven't really used it much, I usually use the Google navigation.
However, right after the update, on first boot, Telenav appeared and said "updating" and hung - I had to battery pull, which made me nervous about Telenav on ICS.
And, my first day, I got about 6-7 hours LESS battery life than I had previously.
I'm strongly leaning towards simply uninstalling it.
Barry life great, 10-15 hours on EL29 rooted, CWM. thinking about rooted ff18 w CWM, but love good battery life. I use it all day for work.
Freaking menu spaz is driving me crazy. I'll get rid of it if its a normal problem in low signal areas.
It did it without using telenav as well. Heck, its doing it right now. Very frustrating.
Sent from my SPH-D710 using xda premium
Its a problem with the screen itself. I had that but it would happen regardless of battery life.
Just ask them to replace the screen/fix the screen.
Took it to sprint store today, they wanted to know if I had rooted it, said they would have to factory reset it. then if the problem continued, I could come back. Left the store, walked around a nearby big box store and it started again. Went right back, they said a replacement phone would be here in five to six days. Forgot to ask if I could have one in a box there. No charge, just got the phone two weeks ago.
Tech did mention that lots of people were bringing in the E4GT to have the ICS upgrade removed because it wasn't working as good as the GB.
Sent from my SPH-D710 using xda premium
rehpot1 said:
Took it to sprint store today, they wanted to know if I had rooted it, said they would have to factory reset it. then if the problem continued, I could come back. Left the store, walked around a nearby big box store and it started again. Went right back, they said a replacement phone would be here in five to six days. Forgot to ask if I could have one in a box there. No charge, just got the phone two weeks ago.
Tech did mention that lots of people were bringing in the E4GT to have the ICS upgrade removed because it wasn't working as good as the GB.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I went a couple of days ago and was told that I was the second person to arrive that morning mentioning an issue with the newest update causing issues. I had 3 problems going on with my phone but this was the main issue. I had unrooted the phone and reset everything before I walked in so I wouldn't have them go through the trouble of doing that and waste time. I told them I have tested many things: flashing roms, modems, even PRLs (I knew the tech, so I was open about these things). I've had this issue for well over a month now and I got used to it but wouldn't mind getting it removed. I have done my own experiments and none seem to resolve it.
Their internal forums don't know what exactly is the cause of this "phantom menu press" but they are aware of the new ICS causing it. Their 2 solutions was either replacing the screen or a new phone. Although I was happy about a new phone (my phone has seen the concrete a couple times), I was hoping to see a fix at that moment.
Next time you go to the store, ask them to have the screen replaced. It could be that it is a faulty screen (sensor wise). I work for an engineering company and it is unbelievable how many new parts arrive faulty or with intermittent problems from the manufacturer.
swaarley said:
This happens to me when signal is low, my thought process is that if it's searching for signal, the cpu is prioritizing that rather than keeping track of the menu button.
Click to expand...
Click to collapse
I have had this problem since GB, it seems to happen when you have low signal and on 3G...I hardly use 4G but I have noticed this issue doesn't happen on WIFI...try a day or two without using 3G in the areas where you get low signal and let us know
GH0 said:
Its a problem with the screen itself. I had that but it would happen regardless of battery life.
Just ask them to replace the screen/fix the screen.
Click to expand...
Click to collapse
I do agree, I have had sprint replace my battery in hopes for this to be the culprit and disappear. No luck but I have seen an improvement in battery life hehehe
Darkfire963 said:
Their internal forums don't know what exactly is the cause of this "phantom menu press" but they are aware of the new ICS causing it. Their 2 solutions was either replacing the screen or a new phone. Although I was happy about a new phone (my phone has seen the concrete a couple times), I was hoping to see a fix at that moment.
hehehe
Click to expand...
Click to collapse
Sent from my SPH-D710 using xda premium
I'm on stock EL29, not ICS. Interesting if it only happens to Some after update if its a suspected hardware issue.
rehpot1 said:
Road trip yesterday, using telenav app for GPS on my E4GT and noticed when cell signal was low, the menu button seemed to go crazy and phone was unresponsive. Searched here, but it doesn't seem to happen to everyone.
Is it hardware related? Should I get new phone? Does it happen with ICS?
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
This is my thread. Similar problem so I figured I would paste the link here for more reference.
http://forum.xda-developers.com/showthread.php?p=29246442#post29246442
New phone (like new replacement), no more problems.
Sent from my SPH-D710 using xda premium
I recently moved in to a new apartment for college and unfortunately my signal is very poor while inside the building.
This is really the only place on campus that I don't get great signal unless I get close to the window and pray that my phone decides to connect.
I've briefly looked into possible solutions but wanted to see if anyone had any suggestions/opinions on what I should/ could do.
I briefly looked into the Sprint AIRAVE, which I should be able to get. However, unless I can get it for free then I really don't see it as a viable solution, especially since my contract is up soon and I can just move to another carrier.
At this point I see my options being:
1. Get the AIRAVE.
2. Purchase a 3RD party signal booster (If cheaper than Sprint one).
3. Come up with some kind of DIY solution
4. Change some things on my phone in the hope that it improves.
5. Switch to another carrier.
What do you guys suggest doing/ think is the best option?
Are there ay other options I've missed?
Current Setup on my Epic 4g:
Rom: CM9 STABLE build from 8/10
Kernal: Shadow v0.6.3.3
PRL: FC09
I suggest option #1: Call Sprint and throw a fit, and have them provide you an airave
You may be better off with option 5.
The Airave is more of a cop-out solution for Sprint and their craptastic network. However, if it works for you then by all means go with it.
I've been with them for over 10 years now and haven't seen much network improvement in my city in the last 5 years. There are big patches of dead and weak signal spots all over. Hell, I can step outside my office building and find a dead spot in one 5 foot span, then move out of that span and be in a 3-signal strength spot.
I'm waiting a bit longer to see if their network will improve in my area. Otherwise, I will most likely jump carriers.
nikon120 said:
You may be better off with option 5.
The Airave is more of a cop-out solution for Sprint and their craptastic network. However, if it works for you then by all means go with it.
I've been with them for over 10 years now and haven't seen much network improvement in my city in the last 5 years. There are big patches of dead and weak signal spots all over. Hell, I can step outside my office building and find a dead spot in one 5 foot span, then move out of that span and be in a 3-signal strength spot.
I'm waiting a bit longer to see if their network will improve in my area. Otherwise, I will most likely jump carriers.
Click to expand...
Click to collapse
My family has used them for about 10 years total, with a brief break when we lived in england. I've never really had any problems with getting signal where I needed it before now. But yeah, at this point they better make a good offer if they want me to stay with them.
So I called sprint, they wanted me to go through some troubleshooting stuff and ended up asking me if I was rooted.
I had a bunch of back and forth with him and he claimed that being rooted/not on stock caused my phone to show no "vital signs" and that even if I am using the proper PRL it doesn't matter. Everything he said sounded like a bunch of policy stuff and he never gave a clear explanation of why it mattered if I am rooted. Anyways he said I could restore to stock/factory settings and then he would call me back latter and we would troubleshoot stuff.
I am going to be doing the flowing:
1. Backup everything
2. Odin back to stock (non-rooted + update)
3. Go through the troubleshooting, even though I know it won't make a difference.
4. Hopefully get the AIRAVE for free.
5. Go back to my current setup.
I've also noticed that turning 4G on may actually make a difference in signal (Since there is 4G in atlanta).
Does anyone have in thoughts about this?
Am I wrong in saying that being rooted has NO effect on connectivity?
GuidingArrow said:
So I called sprint, they wanted me to go through some troubleshooting stuff and ended up asking me if I was rooted.
I had a bunch of back and forth with him and he claimed that being rooted/not on stock caused my phone to show no "vital signs" and that even if I am using the proper PRL it doesn't matter. Everything he said sounded like a bunch of policy stuff and he never gave a clear explanation of why it mattered if I am rooted. Anyways he said I could restore to stock/factory settings and then he would call me back latter and we would troubleshoot stuff.
I am going to be doing the flowing:
1. Backup everything
2. Odin back to stock (non-rooted + update)
3. Go through the troubleshooting, even though I know it won't make a difference.
4. Hopefully get the AIRAVE for free.
5. Go back to my current setup.
I've also noticed that turning 4G on may actually make a difference in signal (Since there is 4G in atlanta).
Does anyone have in thoughts about this?
Am I wrong in saying that being rooted has NO effect on connectivity?
Click to expand...
Click to collapse
If you do anything with Sprint that involves troubleshooting, you should be on 100% stock. Also, never admit to rooting, even though there is that PDF from internal Sprint mail around these forums saying it's basically okay for customers to be rooted. It's way easier to just get back on stock and step through troubleshooting, than dealing with a script following CSR on the matter.
It takes an experienced flasher all of 3 minutes to get from stock back to previous setup or a new custom setup. So not a big deal.
Turning on 4G is an entirely different radio; hence you would have differing signal strengths from 4G to 3G.
GuidingArrow said:
I recently moved in to a new apartment for college and unfortunately my signal is very poor while inside the building.
This is really the only place on campus that I don't get great signal unless I get close to the window and pray that my phone decides to connect.
I've briefly looked into possible solutions but wanted to see if anyone had any suggestions/opinions on what I should/ could do.
I briefly looked into the Sprint AIRAVE, which I should be able to get. However, unless I can get it for free then I really don't see it as a viable solution, especially since my contract is up soon and I can just move to another carrier.
At this point I see my options being:
1. Get the AIRAVE.
2. Purchase a 3RD party signal booster (If cheaper than Sprint one).
3. Come up with some kind of DIY solution
4. Change some things on my phone in the hope that it improves.
5. Switch to another carrier.
What do you guys suggest doing/ think is the best option?
Are there ay other options I've missed?
Current Setup on my Epic 4g:
Rom: CM9 STABLE build from 8/10
Kernal: Shadow v0.6.3.3
PRL: FC09
Click to expand...
Click to collapse
Maybe try the nexus modem and see if that improves signal. Some people say it has and got rid of dropped calls. Samsung is notorious for making awful modems, but Google made the Nexus one, so it is better for me and most people who have tried it.
I know really shouldn't have admitted to being rooted but I think I kind of wanted to argue with him about it, just to see what kind of reasoning they give.
And yeah, flashing back to my previous setup shouldn't be too hard. I already know for a fact that going to stock won't solve the problem,
I'm still testing the 4G thing since I can't really confirm if it is actually boosting the signal or not.
___________________________________________________________________________________________________________
@xboxfanj: I thought about trying that the other day. I have to be on a CM7 rom to use it, correct?
GuidingArrow said:
I know really shouldn't have admitted to being rooted but I think I kind of wanted to argue with him about it, just to see what kind of reasoning they give.
And yeah, flashing back to my previous setup shouldn't be too hard. I already know for a fact that going to stock won't solve the problem,
I'm still testing the 4G thing since I can't really confirm if it is actually boosting the signal or not.
___________________________________________________________________________________________________________
@xboxfanj: I thought about trying that the other day. I have to be on a CM7 rom to use it, correct?
Click to expand...
Click to collapse
Now there is a patch for CM10 as well. Nothing yet on stock or CM9.
Yeah I noticed that. I tried switching to PA1.99 and using the nexus modem but it didn't have any kind of effect in my apartment.
So I odined back to stock fc09.
The Sprint rep called me back, I told him it didn't have an effect (because it didn't).
He agreed to send me the AIRAVE at no charge so I should hopefully have it in a week or so.
After I get it all setup I'll update this thread with details as to whether or not it actually solves the problem.
Now time to root my phone again...
xboxfanj said:
Now there is a patch for CM10 as well. Nothing yet on stock or CM9.
Click to expand...
Click to collapse
Waiting for someone to do a TW stock patch!
Sent from my PantechP4100 using xda premium
kennyglass123 said:
Waiting for someone to do a TW stock patch!
Sent from my PantechP4100 using xda premium
Click to expand...
Click to collapse
I am dying for the cm9 patch!! So far aokp has given me my best setup (sorry KG, TPR is a very close 2nd!).
Sent from my SPH-D700 using xda premium
kennyglass123 said:
Waiting for someone to do a TW stock patch!
Sent from my PantechP4100 using xda premium
Click to expand...
Click to collapse
Hopefully it'll be compatible with the touchwiz framework. Does anyone know where I can find the mtd tw device source?
Sent from my SPH-D700 using Tapatalk 2
Received the AIRAVE today. Took a little bit of fiddling to get it setup right.
I now get pretty consistent signal, generally 5 full bars, throughout my apartment.
My only real complaint is that it decreases my internet download speed from over 100Mb/s to around 40Mb/s.
The decrease is unavoidable since I have to use the AIRAVE router functionality in order to have it and my computer hooked up.
However it did seem to increase my upload speed by about 5Mb/s once I increased the limit it had set by default.
It also seems to causes me to receive texts twice but that may have just been a one off thing.
Overall it has solved the issue and since it was free I can't really complain.
The double text is an occasional thing and probably will never happen again. I hooked my airave to my router instead of the modem as suggested and it works just fine and does not interfere with my throughputs.
kennyglass123 said:
I hooked my airave to my router instead of the modem as suggested and it works just fine and does not interfere with my throughputs.
Click to expand...
Click to collapse
This is how I have mine set up and it works perfect.
Mine is setup so that the AIRAVE connects to the wall and then to my laptop (it's probably hooked to a router/modem somewhere but it's dorm internet so I have no control over that).
It would probably be faster if I hooked it through a separate router but I don't really want to spend the money on one, and would need a pretty decent one since my school has one of the top 10 fastest internet connections in the country (if I had to guess number 3, behind the pentagon and google fiber).
I've been having an issue with my softkeys (settings, home, etc...). They will randomly press opening settings, going back and opening the recent apps. Usually it does a combination of all of them and the only way to fix it is to turn off the screen and turn it back on.
I first thought this was a rom problem and switched to a new one. This didn't help so I believe it has to do with hardware. I looked up online and people say that it is a screen or battery problem. So I flashed to stock ICS and brought it into sprint, the guy was nice and stuff but he said he couldn't do anything unless we could make it happen. It wouldn't do it, so he couldn't do anything about it.
I'm wondering if it actually is a software issue or something that I'd be able to fix myself. Has anyone had any problems like this? It's not too often but often enough to be annoying. Any help would be nice.
Thanks in advance
I've heard pepper have issues with soft keys in low signal areas but never heard of that issue.. When you left the store did you have the problem on stock ics still
-TeaM VeNuM Like A Boss
Well, I flashed back to Paranoid when I got back home and so far I've had no problems. I haven't been using my phone though, I'll have to see how this goes.
MiguelHogue said:
I've heard pepper have issues with soft keys in low signal areas but never heard of that issue.. When you left the store did you have the problem on stock ics still
-TeaM VeNuM Like A Boss
Click to expand...
Click to collapse
I have the issue of menus open and close in all apps and from home screen in low to no signal areas. Some times making the phone unusable. If I turn mobile data off seems to cure the random menu opening issue... Becomes 1/2 a phone... No data and 10 a month for... What oh ya high speeds data... Used to get 10 Meg download on 4G until a couple months ago.. Now only getting 700K, I think the Sprint tower near my house was stolen lol is that a word? FI27 is out, might help. My phone has been flagged for liquid damage so hard to find out if it's a hardware problem causing the menu issues. My upgrade isn't until May so I will make the most till then. NOTE 2? Little Rant in your thread OP... Sorry
Sent from my SPH-D710 using Tapatalk 2
I don't mind the rant
I think it may have something to do with signal however. I was at work today and I got a bunch of random presses again. There was a good sized storm and I only had a bar or two. I'm also still wondering if it is software but I cant even stand to use stock ICS to see if it happens, if I couldn't use custom roms I don't think I would even own an android phone.
I was at the gym last night... 1 to no bars, menus and soft keys started poping like crazy... Turned off mobile networks.. 3G data and not one more Phantom menu press... If I wasn't so lazy I would use a custom prl and roam control... Bet that would cure my low signal areas. I will test that theory soon.
I had same menu action when I Odin stock el29 GB, with all modems I flashed
Sent from my SPH-D710 using Tapatalk 2
Xynche said:
I don't mind the rant
I think it may have something to do with signal however. I was at work today and I got a bunch of random presses again. There was a good sized storm and I only had a bar or two. I'm also still wondering if it is software but I cant even stand to use stock ICS to see if it happens, if I couldn't use custom roms I don't think I would even own an android phone.
Click to expand...
Click to collapse
I have use menu other Android devices my first phone was a Samsung moment, i rooted all my phones and i 've never had this problem, i even called Samsung and they say its sprints network not software or hardware, so i will take my phone to another store to see if i have better luck
I was experiencing the same problem on Gamer Mod. Even reflashed after fully wiping everything and still had it happening... was using apex launcher...but never happened to me before. Anyway wiped again and flashed back to blue kuban and its gone.
Shame because I really liked gamer mod.
Sent from my SPH-D710 using XDA
I don't see how a network can cause an issue like this though.
Also, I've tried wiping and flashing multiple roms on everything from GB to JB and still the same thing.
It is a low signal issue. The end. Only solution.. Get it replaced. My co worker had it. So I had first hand experience with it.
Sent from my SPH-D710 using xda app-developers app
When I brought it in he said he can only do something if we could duplicate the problem. Should I call Sprints call center and see what they can do? Would they already know about the problem or are they going to pretend like they've never had an issue like it. Do I have to flash back to stock ICS or do they not care? Sorry about the questions, I'm just pretty new to having my own phone plan and my own problems and don't really know how to deal with them yet.
Xynche said:
When I brought it in he said he can only do something if we could duplicate the problem. Should I call Sprints call center and see what they can do? Would they already know about the problem or are they going to pretend like they've never had an issue like it. Do I have to flash back to stock ICS or do they not care? Sorry about the questions, I'm just pretty new to having my own phone plan and my own problems and don't really know how to deal with them yet.
Click to expand...
Click to collapse
You have to unroot the phone or they will say the rooting its causing this problem or even worse they will say it's big no no to root phones and they will invalidated your warranty, show them this video http://www.youtube.com/watch?v=xKG-iq4XezU so they get an idea what the problem is
That is really odd, hadn't heard of that before. I instantly thought hardware, but it sounds like it has been proven otherwise. Is your device under warranty? If so, could be worth the hassle of a replacement, otherwise sprint call center is pretty worthless in general. They will give you pre made responses and tell you they were not aware of any such issue unless you get someone who actually gives any kind of a crap haha. Good luck! Be sure to post any updates!
Xynche said:
When I brought it in he said he can only do something if we could duplicate the problem. Should I call Sprints call center and see what they can do? Would they already know about the problem or are they going to pretend like they've never had an issue like it. Do I have to flash back to stock ICS or do they not care? Sorry about the questions, I'm just pretty new to having my own phone plan and my own problems and don't really know how to deal with them yet.
Click to expand...
Click to collapse
The only way to duplicate the problem everytime on my phone is to go to a low signal area. Ask the Sprint tech to go with you maybe buy them a cup of coffee and a donut.
Sent from my SPH-D710 using Tapatalk 2
Xynche said:
I've been having an issue with my softkeys (settings, home, etc...). They will randomly press opening settings, going back and opening the recent apps. Usually it does a combination of all of them and the only way to fix it is to turn off the screen and turn it back on.
I first thought this was a rom problem and switched to a new one. This didn't help so I believe it has to do with hardware. I looked up online and people say that it is a screen or battery problem. So I flashed to stock ICS and brought it into sprint, the guy was nice and stuff but he said he couldn't do anything unless we could make it happen. It wouldn't do it, so he couldn't do anything about it.
I'm wondering if it actually is a software issue or something that I'd be able to fix myself. Has anyone had any problems like this? It's not too often but often enough to be annoying. Any help would be nice.
Thanks in advance
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1877155&highlight=ghost
Ok, before I call in I have one last question. Will they send me a loaner phone? I need my phone for work and what not so if I cant get something temporary then I'm not even going to be able to send it in.
Not sure if this will answer your question but a co-worker recently had to take his OG EVO in for service. They gave him a loaner phone, an EVO 3D.
My wife's E4GT had the same phantom soft key issue. It was recently replaced due to another unrelated issue and so far, no issues.
Sent using my HTC EVO 4G and a magic wand
Very last question, I promise. Should I call Sprint or call Samsung directly? I'm most likely going to try and get it replaced this weekend. Hoping that everything goes well.
Short of a sledge hammer or selling the phone is there any remedy?
Phantom keys were crazy on my phone yesterday. I hadn't seen the problem very much in a week or so. I have no idea what was going on, but cleared dalvik cache and that seemed to help. No problems with it today. I wish I could figure out a correlation besides poor signal.
OK so I've searched this a lot and really didn't want to make a thread but it's driving me crazy. My WiFi calling is rock solid all day and then from 6, 7, or 8pm till around midnight it constantly drops and comes back. I've gotten the red invalid certificate thing and reg99 (or 09). Whichever one IS NOT the 911 one, my address is up to date.
Is it network traffic at night or what?? My house has 0 cell coverage so WiFi calling is important. It's getting really frustrating having it drop and come back every few minutes.
I'm on frostyjb, but I think that's probably irrelevant. From the tmo forums it sounds like these issues have been around for a year or so. Does anyone have any advice, or tips or tricks?
Thanks.
Most likely its due to increased traffic on your isp. They probably don't have a very good uplink making it easier to run into these type problems.
That's my best guess seeing as it always happens at the times known for heaviest traffic.
Sent from my SGH-T999 using xda app-developers app
I've been using Wi-Fi calling since it was first released on Blackberry, haven't noticed a specific time when it fails, seems to be random.
I will say each phone has had its own "quirks". the HTC Sensation wouldn't like to re-register to Wi-Fi Calling until it established a mobile network connection, pretty annoying
but I will say without a doubt this is the worst phone for Wi-Fi calling I've had to date. Samsung really needs to fix it. generally my issues include:
- One way audio (10% of the time, or more)
- "Digitized" voice calls
- Red certificate error
- WiFi calling just shuts down, in the menus it says "enabling calling", typically takes 3 - 4 minutes to come back up
- Dropped calls, typically due to above
- Wi-Fi signal drops, I have my router on my desk and I can watch the Wi-Fi connection bar randomly drop to 1 / 2 bars for a few mins then go back up, why? no idea. Doesn't happen on my Tab 10.1 or other devices
OVerall its an awesome phone if you have signal, but the wi-fi calling is trash
psykhotic said:
OK so I've searched this a lot and really didn't want to make a thread but it's driving me crazy. My WiFi calling is rock solid all day and then from 6, 7, or 8pm till around midnight it constantly drops and comes back. I've gotten the red invalid certificate thing and reg99 (or 09). Whichever one IS NOT the 911 one, my address is up to date.
Is it network traffic at night or what?? My house has 0 cell coverage so WiFi calling is important. It's getting really frustrating having it drop and come back every few minutes.
I'm on frostyjb, but I think that's probably irrelevant. From the tmo forums it sounds like these issues have been around for a year or so. Does anyone have any advice, or tips or tricks?
Thanks.
Click to expand...
Click to collapse
I am in the same situation and I assumed it was just my phone losing wifi coverage at least now I know im not crazy. I would assume its just something to do with the date turnover because it seems to happen at around 9pm for me which is midnight on the east coast.
I had the same problem, So first i would try updating the firmware for your router. If that doesnt work, Check to see if your router is a single or dual band. I had a single band Linksys,which gave me terrible reception, so I upgraded to a dual band and the problem is much better now.
I have a dual band router but I don't use 5g because its range is pretty bad. It has drop outs when I go in the bathroom and that's a big time use for me lol.
When wifi calling drops I still have full wifi signal and the Internet works. It really sucks because I have 0 bars in my house. I've seen 2 bars but as soon as I touch the phone I get the do not enter circle.
I'll try updating the fw to see if it helps tonight. I've read something about the security used can mess with it? I just think it's weird that its usually at a specific time. Ie the security settings is a cop out.
Yeah, I read that having mac filtering enabled or a hidden ssid can cause issues too. Check that out while youre updating your firmware. Edit: I also tried a factory reset, which you might want to look into. Also, try testing other kernals/modems!. Thats all I got for ya though. Best of luck
Sent from my SGH-T999 using xda app-developers app
I blame tmo...
I ran a speedtest immediately to see if anything was suspicious. I still need to play with the router
psykhotic said:
I blame tmo...
I ran a speedtest immediately to see if anything was suspicious. I still need to play with the router
Click to expand...
Click to collapse
I plan on flashing FrostyJB and Xquizit tomorrow. I'll let you know if I can replicate the issue on either rom.
Is it possible that having Comcast voice is somehow screwing up the internet? Like if tmo and Comcast are sending similar packets??
Not Only Me
Its nice to know I'm not the only one with this problem.
I updated the firmware on the phone, bought a new router; still have the problem... The little blue phone icon comes and goes, turns red. Seems to do what ever it feels like doing.
Will follow the thread for a solution.
Thanks to all for the effort.:good:
The last few nights have been a little better. With it usually coming back after leaving the phone on for a minute or so but it's still dropping every night. It really sucks for me because my house has 0 bars.
Im also having same problem where I live. I have no bars. I use Grove ip to make calls when wifi calling dosent work but I need wifi calling to send and receive mms thats the only down fall to grove ip
Sent from my SGH-T999 using xda app-developers app
I have been having the same issues too. Not necesarilly at specific times, pretty much all times of the day. Specifically random disconnects in the wifi calling (losing the symbol all together, then it comes back spontaniously whenever it wants). Probably the most irriating is the one way audio which has occured EVERY PHONE CALL RECIEVED OR PLACED for the 1st time after about 10 minutes of inactivity (meaning everytime I make or recieve a call the one way audio happens and I have to call back or the other party must blah blah blah). And digitized calling is almost a guarantee on every call. All is well with router and wifi settings, no data/cell service inside the building at all.
This is my second GSIII (this is a refurb POS they sent me after my new one had a screen crack). After 2 week back and fourth they are replacing it Ill have a new one tomorrow (prob another dumb refurb) and Ill let you all know if the issue is resolved. My first GSIII (the brand new one I purchased when they came out) had no issues like this at all. Hopefully they replacement will shed light.
No one can hear me when I use it (8 of 10 times). I also never hear a ring. People are just on the line all the sudden. Sooooo frustrating.
Does everyone have this problem? If not maybe it's a router setting? Would be interesting to know.
jjlean said:
No one can hear me when I use it (8 of 10 times). I also never hear a ring. People are just on the line all the sudden. Sooooo frustrating.
Does everyone have this problem? If not maybe it's a router setting? Would be interesting to know.
Click to expand...
Click to collapse
I've had this. I was calling someone on Verizon and after some silence they picked up. Also if I call my phone from my Comcast landline there's no indication it's going through on the landline but my phone rings. I think these issues have been around awhile and tmo hasn't done anything. I wonder how we can get them to actually look into it...
Flood the support forums maybe?
Sent from my SGH-T999 using xda app-developers app
Yeah I think we need to bring this to t-mobile attention because most of all that i've read on here, i'm experiencing the same. I've tried different router settings as well but, nothing has worked.
Sent from my SGH-T999 using Tapatalk 2
I tried dmz and opening ports that tmo has on their forums. Nothing worked.
Sent from my SGS3 Stock Rooted & Odexed
I love this thing!
I've been troubleshooting as well. Looking into my router settings, I had my channel set to 11. I changed it to 1 and so far so good. I'll update as I go.
I'm just sayin!