Going to sprint repair center do i need to go stock/unrooted - Samsung Epic 4G Touch

I got an appt with sprint tech support or repair center whatever its called . I got to walk into one those stores in my area today in about 4 hours . Ive called sprint to many times about getting to many phantom voicemails, calls not going through, my phone not ringing when someone else calls me etc.. so they said to take it in . Im currently running Calks 3.0 GB rom EL29 and when you turn on the phone i have the yellow triangle show up..
Do i need to revert back to completely stock ?
or can i just take in like that and will they service it that way?
TIA to anyone that responds back with help....
MODS i know this has been asked before but i searched and didnt find the answer ..

Yes flash any stock rom before going.
Sent from my SPH-D710 using Tapatalk 2

do i have to unroot as well?
also whats the best way to back up sms, mms ive tried TB but didnt work for some reason gonna give another try but wondering if there might be something else?
EDIT: so i odin'ed stock rooted EL29 rom that i had on my pc .. will that work or should i also unroot?
dont want to drive all the way to the sprint store for them to tell "OH your device is rooted and we wont work on a device that is rooted". or tell me oh the reason your device is not working could be cause its rooted....
EDIT 2 : installed stock rooted EL 29 and when phone booted it notified me of the update available "ICS" gonna actually let it install since i know stock ICS sucks. .

Ma$etas said:
do i have to unroot as well?
also whats the best way to back up sms, mms ive tried TB but didnt work for some reason gonna give another try but wondering if there might be something else?
EDIT: so i odin'ed stock rooted EL29 rom that i had on my pc .. will that work or should i also unroot?
dont want to drive all the way to the sprint store for them to tell "OH your device is rooted and we wont work on a device that is rooted". or tell me oh the reason your device is not working could be cause its rooted....
EDIT 2 : installed stock rooted EL 29 and when phone booted it notified me of the update available "ICS" gonna actually let it install since i know stock ICS sucks. .
Click to expand...
Click to collapse
Just go with fi27 unrooted. Shoul have no issues.
Sent from my SPH-D710 using Tapatalk 2

garwynn said:
Just go with fi27 unrooted. Shoul have no issues.
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
Well i had odined back to stock rooted EL29 and then after reboot a minute later i got the notification to update so i did then that happen about 3 times till finally got to Fi27 and i dont have root...
I went into the Sprint repair center so they could look at it . THE Rep asked me "so whats wrong with your phone?" so i start telling her that i my phone wont ring some times and that some times it will ring till the callers phone has rang about 4 times and then she says" Oh thats normal the phone is set up that way its set up to have that delay" i was like WROOOOONNGGG no way any phone is set up to have a delay .. well we went back and forth and they didnt even touch my phone i could have been on any custom rom and they wouldnt have cared . she just put some notes in my acct for the next rep to help me....
I also to prove to her the problem grabbed one of the phones on display that is active it was a EVO 4g LTE and called my phone from it and my phone didnt ring till the 4th ring hanged up and then called the EVO phone back and the evo rang on first ring.. All she said was oh its our network theres a tower down went back and forth and figured she dont know what she's talking about....
Then called sprint and the rep did a RTN or something like that which included a full wipe and restore of factory settings and now during the day i have to see if it works or not.

Ma$etas said:
Well i had odined back to stock rooted EL29 and then after reboot a minute later i got the notification to update so i did then that happen about 3 times till finally got to Fi27 and i dont have root...
I went into the Sprint repair center so they could look at it . THE Rep asked me "so whats wrong with your phone?" so i start telling her that i my phone wont ring some times and that some times it will ring till the callers phone has rang about 4 times and then she says" Oh thats normal the phone is set up that way its set up to have that delay" i was like WROOOOONNGGG no way any phone is set up to have a delay .. well we went back and forth and they didnt even touch my phone i could have been on any custom rom and they wouldnt have cared . she just put some notes in my acct for the next rep to help me....
I also to prove to her the problem grabbed one of the phones on display that is active it was a EVO 4g LTE and called my phone from it and my phone didnt ring till the 4th ring hanged up and then called the EVO phone back and the evo rang on first ring.. All she said was oh its our network theres a tower down went back and forth and figured she dont know what she's talking about....
Then called sprint and the rep did a RTN or something like that which included a full wipe and restore of factory settings and now during the day i have to see if it works or not.
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Click to collapse
We had this happen to us during NV updates in the area. Not sure if that was it or another issue so I'll throw this out as well: Did you upgrade from an older phone and keep the phone? If so, make sure it's turned off. If it's still happening you'll probably want to see if they're doing NV upgrades in the area as we had all sorts of funky stuff happening. (Towers reporting wrong times, etc.)

garwynn said:
We had this happen to us during NV updates in the area. Not sure if that was it or another issue so I'll throw this out as well: Did you upgrade from an older phone and keep the phone? If so, make sure it's turned off. If it's still happening you'll probably want to see if they're doing NV upgrades in the area as we had all sorts of funky stuff happening. (Towers reporting wrong times, etc.)
Click to expand...
Click to collapse
This is the phone i started sprint service with.. I have had this issue since i got the phone....Now that my contract with sprint is over and finally fed up with this issue and have the time to deal with it im trying to get this fixed by sprint....
Also i have three Business lines and on one (after that person lost, then broker the 2nd phone both Epic 4g ) i have a htc touch pro 2 . we were in a bad reception area and that phone was able to stream a movie on youtube and this phone couldnt even stream pandora .....

Ma$etas said:
This is the phone i started sprint service with.. I have had this issue since i got the phone....Now that my contract with sprint is over and finally fed up with this issue and have the time to deal with it im trying to get this fixed by sprint....
Also i have three Business lines and on one (after that person lost, then broker the 2nd phone both Epic 4g ) i have a htc touch pro 2 . we were in a bad reception area and that phone was able to stream a movie on youtube and this phone couldnt even stream pandora .....
Click to expand...
Click to collapse
Unfortunately the antenna for this phone seems to be a big sticking point for a lot of folks. Now that NV is almost done around here I am doing better; the recent modem updates helped as well. But there are still some problems.... like a certain location I know I have to get off the phone because the tower handoff fails every time.

the radio on this phone sucks thats why im undecided on what phone to upgrade too.. I need to change phone cause of this problem but what phone should i get is the problem
SGS3 almost the same as this phone yeah i know it has some new features but i feel like since its a samsung it most likely will have the same issue : weak radio...
HTC EVO 4g LTE very low on memory . many complain about it having issues connecting to LTE (where LTE is available) but HTC does make good Radio's ..
Galaxy note 2 has many new features it is big in size but ill get used to it and ill use a bluetooth so i wont look crazy holding up to my ear but since theres no LTE in my area i cant be able to talk and surf the web (the evo and sgs3 could) its still a samsung and samsung makes weak radios ....

Ma$etas said:
the radio on this phone sucks thats why im undecided on what phone to upgrade too.. I need to change phone cause of this problem but what phone should i get is the problem
SGS3 almost the same as this phone yeah i know it has some new features but i feel like since its a samsung it most likely will have the same issue : weak radio...
HTC EVO 4g LTE very low on memory . many complain about it having issues connecting to LTE (where LTE is available) but HTC does make good Radio's ..
Galaxy note 2 has many new features it is big in size but ill get used to it and ill use a bluetooth so i wont look crazy holding up to my ear but since theres no LTE in my area i cant be able to talk and surf the web (the evo and sgs3 could) its still a samsung and samsung makes weak radios ....
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Click to collapse
If you can convince them - honestly, whittle it down to 3-4 and then take them out to your regular work sites and test them.
Then based on how they perform where you need it to you can make a call.
Not sure how it works with Sprint but would think they should allow this kind of testing before you purchase - or upgrade in your case. (MVNO we use does this...)

what i know of sprint is they let you use the device for 14 days and you have to decide if you want it or not....
also i was thinking of trying tmobile out cause im tired of sprints slow 3g data.. I dont have Sprints 4g service everywhere i go... just want to see if anyone who lives in the inland empire California can tell me there experience with it...

Related

3G PROBLEMS (donate for help if i have too)

So i have rooted my phone a while back, and been flashing new roms back and fourth , but not sure why recently after a couple of weeks, i have seen my 3g signal drop without me doing anything, on the same places were i usually get perfect 3g signal,
i updated the radios to recent ones, update the profile , PRL profile etc so see if these was the problem that 3g drops all the time,
so i have flash myths , cya mods roms, MIUI , and evry other sense roms like HD SACS and fresh evo etc and i even try AOSP roms to see if the sense roms was the problem, but with AOSP Roms it even drops more,
example of what i mean:
i will be using the internet were it takes forevr to load cuz 3g dont kick in,
than out of no where 3g works perfectly for like 5 to 10 mins,
than after a while i try to use any application that uses internet like facebook, pandora, youtube etc, the 3g starts acting up and doesnt kick in , does this evry other 10 mins which its annoying the crap out of me.
PLEASE IF ANYONE CAN HELP ME I WILL EVEN DONATE $20 TO 30 BUCKS FOR YOUR TIME BY PAYPAL.
NOT SURE WHAT OTHER OPTIONS I HAVE, AND I REALLY DONT WANT TO REPLACE MY PHONE AND IM PRETTY SURE I CANT BRING IT TO SPRINT TO FIX IT CUZ ITS ROOTED, OR CAN I?
THANKS
Here is the best thing to try for starters.
Start completely fresh.
Download this zip
http://www.mediafire.com/file/ikylelx99c49133/Calkulin's_FORMAT_ALL.zip
flash that zip from recovery and it will format everything without a doubt.
Then flash a rom like this
http://forum.xda-developers.com/showthread.php?t=874251
stock rooted ruu - simple and no modifications.
If you are still having issues after this, then it is possible that you are having hardware issues.
It wouldn't hurt to try updating your radios as well
http://forum.xda-developers.com/showthread.php?t=715485 - the combo one at the top should get them all.
+1 those are the best suggestions than I think can be given to help with your situation. I had the same problem on my hwd 003 evo sent it in and got a hwd 004 speeds were better I think it was a hwd problem cause I couldn't find a fix.
dills2214 said:
Here is the best thing to try for starters.
Start completely fresh.
Download this zip
http://www.mediafire.com/file/ikylelx99c49133/Calkulin's_FORMAT_ALL.zip
flash that zip from recovery and it will format everything without a doubt.
Then flash a rom like this
http://forum.xda-developers.com/showthread.php?t=874251
stock rooted ruu - simple and no modifications.
If you are still having issues after this, then it is possible that you are having hardware issues.
It wouldn't hurt to try updating your radios as well
http://forum.xda-developers.com/showthread.php?t=715485 - the combo one at the top should get them all.
Click to expand...
Click to collapse
Any luck with this?
dills2214 said:
Any luck with this?
Click to expand...
Click to collapse
i just try this like 2 hours ago, its going fine for now but still dropping the 3g couple of times, i just want to see how it goes by the end of the day...because this phone that i have its a replacement cuz my original evo i lost it, hopefully i didnt get a evo that has a hardware issue even though it was working fine for the first months, till now.
thanks again for ur help and ill keep u updated of how it goes and test it for a couple of days.
so i use it over the weekend, and after a day it starting acting up again, i was happy when it work almost for a full day and than it starting acting up where 3g wasnt kicking in, thanks for ur advise and i guess i have to replace this evo.
you might wanna try going to a Sprint store with service center, maybe they can figure it out there, as you've basically tried everything one can do at home to try and fix it, and are still having problems.
miguelfp1 said:
you might wanna try going to a Sprint store with service center, maybe they can figure it out there, as you've basically tried everything one can do at home to try and fix it, and are still having problems.
Click to expand...
Click to collapse
Here's one to accompany that. It may not even be your phone. Call *2 and ask if they are having network issues in your area. Mine was doing the same thing after a storm (we had tornaders...yes, tornaders...live with it). It was back up withing 48 hours, then again, I reported the issue.
I'm sure they have some pretty good monitoring systems in place; however, if the guys behind the NOC are anything like the guys here at my work...well I won't say anything, but you can piece together the picture.
topdawgn8 said:
Here's one to accompany that. It may not even be your phone. Call *2 and ask if they are having network issues in your area. Mine was doing the same thing after a storm (we had tornaders...yes, tornaders...live with it). It was back up withing 48 hours, then again, I reported the issue.
I'm sure they have some pretty good monitoring systems in place; however, if the guys behind the NOC are anything like the guys here at my work...well I won't say anything, but you can piece together the picture.
Click to expand...
Click to collapse
nobody else i know have 3g issues, because i have ask my friends with evo's and my roommate to let me see there evo and check if the sprint network just acting up, but is not cuz there phone is running good. but it seems like i start getting normal 3g signal when i first flash a rom, than after a couple of hours or a day it start acting up, its annoying as hell cuz i could be in the middle of doing something during the day and when i need my phone to work with 3g, it start acting up,
thanks though for the suggestion, not sure if rooting the phone would effect the signal problem,
aalopez10 said:
nobody else i know have 3g issues, because i have ask my friends with evo's and my roommate to let me see there evo and check if the sprint network just acting up, but is not cuz there phone is running good. but it seems like i start getting normal 3g signal when i first flash a rom, than after a couple of hours or a day it start acting up, its annoying as hell cuz i could be in the middle of doing something during the day and when i need my phone to work with 3g, it start acting up,
thanks though for the suggestion, not sure if rooting the phone would effect the signal problem,
Click to expand...
Click to collapse
Just because you see it drop to 1x doesn't mean anything. That means that sense doesn't want you to know about it. so there is no icon for 1x since aosp is different and doesn't lie it tells you the truth. I thought things like this from time to time until I did this. Flashed stock. Speedtest... sat in the same spot flashed CM, speedtest. Both were about the same.. some tests were faster on CM then sense and some were faster on sense then CM. I get my email... and my market downloads never fail... So I can't really complain.

Broken 4g Radio?

It appears my 4g radio is broken. Anywhere I go and try to ue 4g , the icon won't fully light up in the pull down menu or the settings menu. Its just kinda faded looking and acting like its working sayin turning on. Then after a minute it will just say "Unknown". No matter where I'm at. From my research , it appears to be he actual radio is dead. Anybody have thishappen? I've had many Epics and its the first problem I've had of its kind. I do have TEP but I'm past my limit of exchanges with them and they charge you that damn $100 to send it to you wich is ridiculous for a failed 4g radio wich is no fault of my own. However I have had a local sprint repair store fix cracked screens and blown out speakers for free for me. When I took it in yeserday for the broken 4g thoughb they were very irritated and told me they think that part is sottered down to the board inside and that they have to repllace the whole cpu and to come in during a weelday when a better tech is there. Anyone know anything about the actual replacement of the 4g radio? Is this gonna end up being a pain?
I don't understand how they could refuse you if they gave you a faulty replacement. Its not like it was physical damage. I would go back when a different tech was there. My touchscreen went bad and I have insurance. The tech first said he wouldn't do anything because of a hairline crack in the plastic around my screen (apparently that's the accelerometer) but I calmly explained that it happened prior to that happening. He ended up replacing my screen,keyboard, and even back cover. I basically have a new Epic. I would try going back. If you have 4G coverage and can't use it, that's rediculous.
Sent from my SPH-D700 using XDA Premium App
He was just sketchy because he could tell i had previously rooted it because even though i returned it back to stock ec05 that update for ef10 from ef02 popped up while he was looking at it wich put me in an awkward postiion to explain why lol.........i guess this post is ireelevant now seing as ive bricked my phone completley with the leaked update from today
Eh, I've never had good luck with the local repair store. Best bet is to call Sprint and explain to them, and they should ship you a replacement for free. Happened to me with a previous phone that would brick itself (Samsung Exclaim. Terrible Phone) and I got it replaced 6 times, without paying a cent.
carnivalrejectq said:
He was just sketchy because he could tell i had previously rooted it because even though i returned it back to stock ec05 that update for ef10 from ef02 popped up while he was looking at it wich put me in an awkward postiion to explain why lol.........i guess this post is ireelevant now seing as ive bricked my phone completley with the leaked update from today
Click to expand...
Click to collapse
Also, if you truly had returned to stock, you shouldn't have gotten a prompt to update modems from EF02 to EF10. Now if you used old CWM 3 with EB13 file, it would prompt you to update to EC05 but that's the last official release.
Sent from my SPH-D700 using XDA Premium App
Both me and my wife each had this same problem 2 weeks after the original Epic release date. They both were doing exactly what you refer to (this was ECLAIR DI18). Anyway, they caved on the fix and gave us 2 replacements (new since we only had them 2 weeks). There is no known fix yet that I am aware of for the "unknow" 4G problem except phone replacement.
yea from everything ive seen on the net the unknown thing seems to be just a literal broken radio inside the phone.......and ya i dont normally have luck at repair centers but i found like a third party place that kinda dont give a **** and they just do it........whenever i call on the phone they make sure to tell me about the $100 deductable wich im so Fn tired of......if im gonna do that i might as well just start a new cotnract somewhere else as far as im concerned especially now that my epic is bricked...........the mytouch 4g slider is lookin awfully nice lol..........dunno bout tmobile though?!?

[Q] Second Dinc 2, Second Root Attempt

So last night I attempted to root my first Dinc 2. I followed the tutorial exactly using revolutionary to S-Off and the SU zip to root. Everything went smooth except I lost 3G signal. I then flashed several roms (CM7, virtuous, MIUI) and they all worked fine except still no 3g. I then tried a list of about 8 different radios incuding the newest 1.09.01.0622, still nothing.
At that point I decided to call verizon. They then informed me that my MEID was put on the lost/stolen list (crazy i kno), and that they could not help to activate it. They suggested I call amazon to get a new phone, which I did and it will be here tomorrow.
Naturally I still want to root but this issue is extremely frustrating and I want to make sure it doesnt happen a second time. So... does anyone have any suggestions for avoiding radio problems during the root?
Any help is appreciated... thanks!
Flashing a rom or rooting will not put your meid in the lost/stolen list. You confusing your radio issue with this. If your meid is on that list u cant ever get it activated ever.... No matter what. So basically u got bad phone from them. This is not a radio issue
Sent from my ADR6350 using XDA App
silentjoker said:
Flashing a rom or rooting will not put your meid in the lost/stolen list. You confusing your radio issue with this. If your meid is on that list u cant ever get it activated ever.... No matter what. So basically u got bad phone from them. This is not a radio issue
Sent from my ADR6350 using XDA App
Click to expand...
Click to collapse
I agree with you, 100%. The funny thing is that when i first got the phone yesterday morning I activated it and had 3g up and running just fine. It wasn't until I rooted and started flashing roms/radios that the 3g disappeared and I eventually had to call verizon.
I'm guessing the bad meid was a result of changing the radio so many times. So my primary concern is losing the 3G radio again when I go to root the new phone.
seekup241 said:
I agree with you, 100%. The funny thing is that when i first got the phone yesterday morning I activated it and had 3g up and running just fine. It wasn't until I rooted and started flashing roms/radios that the 3g disappeared and I eventually had to call verizon.
I'm guessing the bad meid was a result of changing the radio so many times. So my primary concern is losing the 3G radio again when I go to root the new phone.
Click to expand...
Click to collapse
If I'm not mistaken someone has to report a phone lost or stolen in order for the MEID to be blocked by verizon. However it could have been someone doing just this and fat fingered the number.
Changing radio's multiple times or doing anything with root will not cause your meid to be blocked. Sounds like it was a mistake on the part of Verizon, in which case they owe you a phone right then and there.
Luckily Amazon is a great company and they made it right for you.
True, amazons support is amazing. I agree it must've been an error on verizons part but I also was thinking that I mightve rooted to quickly. I literally activated the phone and rooted like 2 mins later and my old phones service hadn't switched off yet. Idk, either way I'm waiting a day or 2 on the next one.
Rooting is like installing another version of windows on your pc. Its irrelivent from what verizon does. It just runs the phones hardware. I rooted all my phones like 10 mins afer i got em. Verizon cant see you have root remotly atm.. and they really dont care unless your sucking bandwidth with free pc tether. So rest assured u can root asap ur new phone.
Sent from my ADR6350 using XDA App
Good call man I just rooted phone #2 and everything's working great. Off to grab some roms. Thanks guys.
**** spoke too soon maybe? getting superuser force close when I try to flash clockwork recovery in rom manager. Tried to reset the phone, and reinstall rom manager but its still SU still isnt granting permissions. any ideas?
EDIT - NVM got permissions working just reinstalled SU
How in Gods name did you just get a dinc2 that didn't have 2.3.3? Just got mine today from VZ and the OTA got pushed to my phone before I even got of the store. Now I'm stock without Root. meh.
Sent from my ADR6350 using XDA Premium App
Guys I would just purchase an XTC clip. I'm sure raskal is going to continue supporting new devices even though HTC is going to unlock them eventually. The thing with that though is that they do it wayyy too late, and you have to submit a bunch of info an void warranties. no thanks that's like christmas morning theres a bunch of presents under the tree but you can't open them until new years, maybe february.
All of the dinc 2's shipped by amazon right now have 2.2

[Q] Is there anything wrong with this phone?

Hi All,
I had my first Sprint Galaxy S II Epic 4G Touch back in January, and everything seemed fine with it. Unfortunately I lost it, and I just got a new one from Best Buy Mobile/ebay. After I set up this phone (updated everything and got it activated it), I noticed some of the display features are different. For example, I think my alarm and answer calls buttons that you slide left and right look different...did I get a different model or something?
I also noticed that it reboots on its own a lot. Sometimes it's for no reason, sometimes it's when I'm playing a game like Tiny Tower or Pocket Frogs. Is this normal or do I need to contact Best Buy Mobile Solutions for an exchange?
Also, I notice that sometimes it won't connect to any data network (not the Sprint network, not 4G, not wifi). Even if I turn off 4G and turn it back on, nothing. I have to power off the phone and power it back on before it'll connect. Is this normal? Sometimes I wonder if it's because I'm getting on and off elevators so it doesn't connect...but shouldn't it be fine once I'm off the elevators and outside?
Thanks in advance! I wanted to double check with some people on here if this all is normal or if I need to talk to a CS rep to get it replaced before it's too late.
Assuming your phone is stock that is not normal. Try doing a factory reset if you are stock. If running a custom rom then perhaps the rom is causing your issues. Every phone gets the occasional hiccup but regular problems all the time means something isnt right.
AngelWings8 said:
Hi All,
I had my first Sprint Galaxy S II Epic 4G Touch back in January, and everything seemed fine with it. Unfortunately I lost it, and I just got a new one from Best Buy Mobile/ebay. After I set up this phone (updated everything and got it activated it), I noticed some of the display features are different. For example, I think my alarm and answer calls buttons that you slide left and right look different...did I get a different model or something?
I also noticed that it reboots on its own a lot. Sometimes it's for no reason, sometimes it's when I'm playing a game like Tiny Tower or Pocket Frogs. Is this normal or do I need to contact Best Buy Mobile Solutions for an exchange?
Also, I notice that sometimes it won't connect to any data network (not the Sprint network, not 4G, not wifi). Even if I turn off 4G and turn it back on, nothing. I have to power off the phone and power it back on before it'll connect. Is this normal? Sometimes I wonder if it's because I'm getting on and off elevators so it doesn't connect...but shouldn't it be fine once I'm off the elevators and outside?
Thanks in advance! I wanted to double check with some people on here if this all is normal or if I need to talk to a CS rep to get it replaced before it's too late.
Click to expand...
Click to collapse
What software is it running is it on el29 or what the Los you are talking about was corrected a ota ago .... Does it get hot before it reboots....playing graphic intensive games can get it hot in a hurry.....as far as the first thing yes little things have changed it went from 2.3.4 to 2.3.6
Sent from my SPH-D710 using xda premium
Thanks for the replies! Sorry it took so long (haven't had a chance to check XDA in awhile). Yes, my phone is stock - I've never modified it or anything. I have noticed that it restarts when I'm playing probably a more graphic intensive game (I noticed that Tiny Tower and Pocket Frogs give a notice that it "has not been tested on this device", so maybe that's the issue).
In terms of losing connection, I know that it happens pretty often but I chalked it up to me being on elevators throughout the day getting to/from work/home. But sometimes just turning on/off 4G won't fix it...I have to turn the phone completely off and back on and sometimes I'll get a mass flood of texts that I guess my phone wasn't receiving. Should I just do a factory reset or contact Best Buy Mobile Solutions about the problem? Also, would I contact Best Buy Mobile Solutions (who I bought it from) or Sprint? Thanks!
Start with sprint and they will let you know what to do next.
Just curious, what version does it show on your phone? If you're not on EL29 (current OTA) you may want to try that first and see how it does.
I actually did contact Best Buy Mobile solutions, and they replied "All of these things are normal. If you don't want to keep it here is the return information." I'll have to do an online chat with Sprint later tonight to see what they say.
As far as the versions, I'm showing Android version 2.3.6, and Baseband version S: D710.10 S.EL29. Build number GINGERBREAD.EL29. Is this all correct?
Well, you're on the right version... but I wonder which BB you spoke to. There is a clear issue just on the rebooting alone, not even considering the other issues that you noticed.
If you can I would say head over to a Sprint store. Don't know where in Chi-town you are but there's plenty of them around. For example, NW burbs has quite a few in and around Schaumburg. I think you'll get a better response from this than even the chat.
Good luck!
AngelWings8 said:
I actually did contact Best Buy Mobile solutions, and they replied "All of these things are normal. If you don't want to keep it here is the return information."
Click to expand...
Click to collapse
those things are most certainly not "normal". BB tech support, ugh. Wage slaves that couldn't GAF about you or your purchase.
Sent from my calculator watch.
Thanks! I'll try to bring it to a Sprint store sometime this week...will post an update if I find out anything!
AngelWings8 said:
I actually did contact Best Buy Mobile solutions, and they replied "All of these things are normal. If you don't want to keep it here is the return information." I'll have to do an online chat with Sprint later tonight to see what they say.
As far as the versions, I'm showing Android version 2.3.6, and Baseband version S: D710.10 S.EL29. Build number GINGERBREAD.EL29. Is this all correct?
Click to expand...
Click to collapse
Just had to say lol @ bestbuy mobile. Yeah it's normal phones aren't supposed to retain a signal and they're suppoosed to turn themselves off whenever they feel like

[Q] "Phantom" Soft Keys

I've been having an issue with my softkeys (settings, home, etc...). They will randomly press opening settings, going back and opening the recent apps. Usually it does a combination of all of them and the only way to fix it is to turn off the screen and turn it back on.
I first thought this was a rom problem and switched to a new one. This didn't help so I believe it has to do with hardware. I looked up online and people say that it is a screen or battery problem. So I flashed to stock ICS and brought it into sprint, the guy was nice and stuff but he said he couldn't do anything unless we could make it happen. It wouldn't do it, so he couldn't do anything about it.
I'm wondering if it actually is a software issue or something that I'd be able to fix myself. Has anyone had any problems like this? It's not too often but often enough to be annoying. Any help would be nice.
Thanks in advance
I've heard pepper have issues with soft keys in low signal areas but never heard of that issue.. When you left the store did you have the problem on stock ics still
-TeaM VeNuM Like A Boss
Well, I flashed back to Paranoid when I got back home and so far I've had no problems. I haven't been using my phone though, I'll have to see how this goes.
MiguelHogue said:
I've heard pepper have issues with soft keys in low signal areas but never heard of that issue.. When you left the store did you have the problem on stock ics still
-TeaM VeNuM Like A Boss
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Click to collapse
I have the issue of menus open and close in all apps and from home screen in low to no signal areas. Some times making the phone unusable. If I turn mobile data off seems to cure the random menu opening issue... Becomes 1/2 a phone... No data and 10 a month for... What oh ya high speeds data... Used to get 10 Meg download on 4G until a couple months ago.. Now only getting 700K, I think the Sprint tower near my house was stolen lol is that a word? FI27 is out, might help. My phone has been flagged for liquid damage so hard to find out if it's a hardware problem causing the menu issues. My upgrade isn't until May so I will make the most till then. NOTE 2? Little Rant in your thread OP... Sorry
Sent from my SPH-D710 using Tapatalk 2
I don't mind the rant
I think it may have something to do with signal however. I was at work today and I got a bunch of random presses again. There was a good sized storm and I only had a bar or two. I'm also still wondering if it is software but I cant even stand to use stock ICS to see if it happens, if I couldn't use custom roms I don't think I would even own an android phone.
I was at the gym last night... 1 to no bars, menus and soft keys started poping like crazy... Turned off mobile networks.. 3G data and not one more Phantom menu press... If I wasn't so lazy I would use a custom prl and roam control... Bet that would cure my low signal areas. I will test that theory soon.
I had same menu action when I Odin stock el29 GB, with all modems I flashed
Sent from my SPH-D710 using Tapatalk 2
Xynche said:
I don't mind the rant
I think it may have something to do with signal however. I was at work today and I got a bunch of random presses again. There was a good sized storm and I only had a bar or two. I'm also still wondering if it is software but I cant even stand to use stock ICS to see if it happens, if I couldn't use custom roms I don't think I would even own an android phone.
Click to expand...
Click to collapse
I have use menu other Android devices my first phone was a Samsung moment, i rooted all my phones and i 've never had this problem, i even called Samsung and they say its sprints network not software or hardware, so i will take my phone to another store to see if i have better luck
I was experiencing the same problem on Gamer Mod. Even reflashed after fully wiping everything and still had it happening... was using apex launcher...but never happened to me before. Anyway wiped again and flashed back to blue kuban and its gone.
Shame because I really liked gamer mod.
Sent from my SPH-D710 using XDA
I don't see how a network can cause an issue like this though.
Also, I've tried wiping and flashing multiple roms on everything from GB to JB and still the same thing.
It is a low signal issue. The end. Only solution.. Get it replaced. My co worker had it. So I had first hand experience with it.
Sent from my SPH-D710 using xda app-developers app
When I brought it in he said he can only do something if we could duplicate the problem. Should I call Sprints call center and see what they can do? Would they already know about the problem or are they going to pretend like they've never had an issue like it. Do I have to flash back to stock ICS or do they not care? Sorry about the questions, I'm just pretty new to having my own phone plan and my own problems and don't really know how to deal with them yet.
Xynche said:
When I brought it in he said he can only do something if we could duplicate the problem. Should I call Sprints call center and see what they can do? Would they already know about the problem or are they going to pretend like they've never had an issue like it. Do I have to flash back to stock ICS or do they not care? Sorry about the questions, I'm just pretty new to having my own phone plan and my own problems and don't really know how to deal with them yet.
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Click to collapse
You have to unroot the phone or they will say the rooting its causing this problem or even worse they will say it's big no no to root phones and they will invalidated your warranty, show them this video http://www.youtube.com/watch?v=xKG-iq4XezU so they get an idea what the problem is
That is really odd, hadn't heard of that before. I instantly thought hardware, but it sounds like it has been proven otherwise. Is your device under warranty? If so, could be worth the hassle of a replacement, otherwise sprint call center is pretty worthless in general. They will give you pre made responses and tell you they were not aware of any such issue unless you get someone who actually gives any kind of a crap haha. Good luck! Be sure to post any updates!
Xynche said:
When I brought it in he said he can only do something if we could duplicate the problem. Should I call Sprints call center and see what they can do? Would they already know about the problem or are they going to pretend like they've never had an issue like it. Do I have to flash back to stock ICS or do they not care? Sorry about the questions, I'm just pretty new to having my own phone plan and my own problems and don't really know how to deal with them yet.
Click to expand...
Click to collapse
The only way to duplicate the problem everytime on my phone is to go to a low signal area. Ask the Sprint tech to go with you maybe buy them a cup of coffee and a donut.
Sent from my SPH-D710 using Tapatalk 2
Xynche said:
I've been having an issue with my softkeys (settings, home, etc...). They will randomly press opening settings, going back and opening the recent apps. Usually it does a combination of all of them and the only way to fix it is to turn off the screen and turn it back on.
I first thought this was a rom problem and switched to a new one. This didn't help so I believe it has to do with hardware. I looked up online and people say that it is a screen or battery problem. So I flashed to stock ICS and brought it into sprint, the guy was nice and stuff but he said he couldn't do anything unless we could make it happen. It wouldn't do it, so he couldn't do anything about it.
I'm wondering if it actually is a software issue or something that I'd be able to fix myself. Has anyone had any problems like this? It's not too often but often enough to be annoying. Any help would be nice.
Thanks in advance
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1877155&highlight=ghost
Ok, before I call in I have one last question. Will they send me a loaner phone? I need my phone for work and what not so if I cant get something temporary then I'm not even going to be able to send it in.
Not sure if this will answer your question but a co-worker recently had to take his OG EVO in for service. They gave him a loaner phone, an EVO 3D.
My wife's E4GT had the same phantom soft key issue. It was recently replaced due to another unrelated issue and so far, no issues.
Sent using my HTC EVO 4G and a magic wand
Very last question, I promise. Should I call Sprint or call Samsung directly? I'm most likely going to try and get it replaced this weekend. Hoping that everything goes well.
Short of a sledge hammer or selling the phone is there any remedy?
Phantom keys were crazy on my phone yesterday. I hadn't seen the problem very much in a week or so. I have no idea what was going on, but cleared dalvik cache and that seemed to help. No problems with it today. I wish I could figure out a correlation besides poor signal.

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